User Manual Q&AAnswer
Oct 27, 2025 - 03:25 PM
If you are experiencing installation issues with the Solution Installer in HP Web Jetadmin, here are some troubleshooting steps you can follow based on the user guide:
1. **EWS Password Check:** Ensure that the EWS Password column in HP Web Jetadmin shows "Enabled" for the device where the solution is not installing. This is crucial for successful installation.
2. **Display Solution Information:** To monitor the status of a solution on a device, you can add additional solution information to device lists. This can help you track the progress of installations and identify any issues.
3. **Import Solution Failed:** If you encounter an error during the import process, such as "Error. Imported file is not a solution or duplicate entry found in repository," check for the following:
- Ensure the XML file has UTF-8 encoding in the header.
- Verify that a file with the same name hasn't already been imported.
- Confirm that the solution or manifest file has the correct extension (*.bdl, *.jar, or *.xml).
4. **Filter Issues:** If your filter to control group membership is not working as expected, consider:
- Building the filter step by step to ensure each condition is working correctly.
- Double-checking the Contains filter for accurate text matching.
- Exporting the device list for further inspection or comparison.
5. **Template Problems:** If the template created to install solutions is not functioning properly, try the following:
- Review the template settings, especially the application depot configuration.
- Verify the functionality of the application depot by browsing to the specified location.
6. **Group Policy Logs:** Check the HP Web Jetadmin application log under Tools > Application Log to track the actions taken by group policies. Look for entries indicating the start and completion of tasks.
7. **Testing URLs:** Ensure that URLs for the application depot, configuration depot, and license depot are valid and responsive by pasting them into a browser.
8. **Solution Not Running:** If a solution is installed but not running, check additional solution status fields like Solutions Run Status for any error messages.
By following these troubleshooting steps, you can address common installation issues with the Solution Installer in HP Web Jetadmin effectively.
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