User Manual Q&AAnswer
Oct 17, 2025 - 01:56 PM
If your Witbox is not connecting to the Hub Cloud, you can follow these troubleshooting steps:
1. **Check Internet Access:** Ensure that your Witbox has valid Internet access to reach the Hub Cloud. You can verify this by connecting a laptop to the same network switch port and checking if it can access the internet.
2. **Verify Network Configuration:** Make sure that your network is configured in DHCP mode. You can confirm this by checking the network settings on your Witbox and ensuring that it is set to obtain an IP address automatically.
3. **Check Network Cable:** Verify that the network cable connecting the Witbox to the network switch is securely connected and not damaged. You can also try using a different network cable to rule out any issues with the cable itself.
4. **Restart the Witbox:** Sometimes, a simple restart can help resolve connectivity issues. Try powering off the Witbox, waiting for a few seconds, and then powering it back on to see if it establishes a connection to the Hub Cloud.
5. **Contact Support:** If you have tried the above steps and are still unable to connect your Witbox to the Hub Cloud, it is recommended to contact Witbe support for further assistance. They can provide additional troubleshooting steps or manually check the configuration of your Witbox to identify and resolve the issue.
By following these troubleshooting steps, you should be able to diagnose and resolve connectivity issues between your Witbox and the Hub Cloud.
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