User Manual Q&AAnswer
Oct 09, 2025 - 03:00 PM
If you encounter a paper jam while using the HP LaserJet Pro 3002dn Printer, follow these steps to troubleshoot and resolve the issue:
1. **Turn off the printer:** Before attempting to clear the paper jam, make sure to turn off the printer and unplug it from the power source to prevent any potential damage.
2. **Open the printer cover:** Carefully open the printer cover to access the paper path and locate the jammed paper. Be gentle when handling the printer components to avoid causing any additional damage.
3. **Remove the jammed paper:** Slowly and carefully remove the jammed paper from the printer. Make sure to pull the paper in the direction of the paper path to prevent tearing.
4. **Check for any remaining paper:** After removing the jammed paper, check the paper path and other areas of the printer for any remaining bits of paper that may cause future jams.
5. **Close the printer cover:** Once you have cleared the paper jam and ensured there are no remaining paper bits, close the printer cover securely.
6. **Power on the printer:** Plug in the printer and power it on. Test the printer by printing a test page to ensure that the paper jam issue has been resolved.
If you continue to experience paper jams or encounter any other issues with the printer, refer to the HP LaserJet Pro 3002dn Printer User Guide for further troubleshooting steps or visit the HP support website for additional assistance.
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