User Manual Q&AAnswer
Sep 28, 2025 - 02:35 PM
The display occasionally showing a black screen can be due to various reasons. Here are some troubleshooting steps to address this issue:
1. **Check Cable Length:** Ensure that the length of the CAT6 Ethernet cable being used is within the specified range. Exceeding the maximum cable length can result in signal degradation and intermittent black screens.
2. **Reset Transmitter or Receiver:** Press the reset hole on either the transmitter or receiver to restart the device. This action can help rebuild the connection and potentially resolve the black screen issue.
3. **Verify Network Cable Connection:** Make sure the network cable connecting the transmitter and receiver is securely connected. A loose or faulty connection can lead to signal disruptions and black screens.
If the issue persists after following these steps, consider reaching out to SIIG's technical support for further assistance. You can visit their support page for more information and troubleshooting guidance.
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