User Manual Q&AAnswer
Sep 01, 2025 - 12:40 AM
- Make sure your phone or tablet is successfully connected to the 2.4GHz Wi-Fi network that your device will be placed on.
- If your Wi-Fi network is a mixed 2.4GHz/5GHz network, try using AP pairing mode for better results:
- Press and hold the pairing button until the LED is slowly blinking.
- In the app, select the "+" in the upper right corner of the home screen to add a new device and then select "Lighting (Wi-Fi)".
- Click "Net Pairing Mode" in the upper right to switch to AP mode.
- Confirm that the LED indicator is slowly blinking, confirm the network is your mixed Wi-Fi network, enter your Wi-Fi password, and click "Confirm".
- Follow on-screen instructions to set up your device via wireless access point.
- If you still have issues with your mixed network, you may need to access your router settings and/or call your Internet Service Provider to create a separate 2.4GHz network.
For more troubleshooting tips and frequently asked questions, you can visit the Monster Illuminessence website at www.monsterilluminessence.com. If you require further assistance, you can contact customer support at 866-246-2008 or email customerservice@monsterilluminessence.com.
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