User Manual Q&AAnswer
Aug 26, 2025 - 08:44 PM
1. Unpacking and Setting Up Replacement Device:
- Do not discard the packaging material as it will be needed for returning the recalled unit.
- Save the following components from your current unit: power supply unit, memory card, power cable, tubing, humidifier, mask, modem, and filters.
- Disassemble the affected device by disconnecting the power supply, tubing, and mask. Separate the humidifier, remove the modem and memory card.
- Inspect accessories for contamination; replace if necessary.
- Assemble the replacement DreamStation device by inserting the modem and memory card, connecting the humidifier, tubing, mask, and power supply. Plug the power cord into a wall outlet.
- Update your prescription via the modem before starting therapy.
2. Returning the Recalled Device:
- Pack the recalled device in the shipping box provided.
- Seal the box with tape and ensure it is securely closed.
- Visit the website provided to generate a FedEx return label.
- The return must be completed within fifteen (15) days of receiving the replacement unit.
- Do not return the power cable, power supply, humidifier, modem, memory card, tubing, or filters.
- Contact the provided customer service number or chat for assistance with generating the FedEx return label.
By following these instructions outlined in the user manual, users can effectively set up their replacement DreamStation CPAP device and return the affected Philips unit as per the recall guidelines.
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