User Manual Q&AAnswer
Aug 25, 2025 - 07:22 PM
1. **Activation:** To activate the Fall Detection feature, you need to wear the Lively Mobile Plus around your neck with the included Fall Detection Lanyard. Ensure that the device is securely attached to the lanyard for accurate fall detection.
2. **Functionality:** The Fall Detection feature is designed to automatically detect falls. It is important to note that this feature may not detect 100% of falls, so users should still manually press the Call Button if they need help, whenever possible.
3. **Compatibility:** The Fall Detection feature is specifically designed to work with the Lively Mobile Plus device and the included Fall Detection Lanyard. It may not function properly with other accessories or attachments.
4. **Emergency Response:** In the event of a fall, if the Fall Detection feature is triggered, the device will automatically send an alert to Lively Urgent Response for assistance. Caregivers will also receive an Emergency Alert through the Lively Link app if this feature is included in your Health and Safety Plan.
5. **Additional Assistance:** If you have any issues or questions regarding the setup or functionality of the Fall Detection feature, you can contact Customer Care at 1-800-733-6632 for further assistance.
By following these guidelines and utilizing the Fall Detection feature as intended, users can enhance their safety and ensure prompt assistance in case of a fall or emergency situation.
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