User Manual Q&AAnswer
Aug 21, 2025 - 12:00 AM
If your KYC data gets rejected, you will receive an email from the KYC provider, BASIS ID, explaining the reason for the decline and providing a link to resubmit your KYC information. It's important to carefully review the reason for the rejection and ensure that you correct any errors or discrepancies before resubmitting your information. Make sure to follow the instructions provided in the email to resubmit your KYC data accurately.
Reference: The user guide states, "You will receive an email from our KYC provider, BASIS ID, with the reason for the decline and a link to resubmit your KYC information.
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