Welcome

Thank you for choosing the Ninebot Urban E-bike (referred to as "E-bike" in this manual). This product is an EPAC (electric power-assisted cycle) with three riding modes available, which balance motor assistance and pedaling force:

• No electric assistance
• 1:1 electric assistance
• 2:1 electric assistance

The E-bike is designed to be easy to operate, safe, comfortable, and environmentally-friendly.

Important: Please read the User Manual carefully before using the product and keep it for future reference. Do not ride until you are familiar with the proper operation of this product.

Note: The pictures shown are for illustration purposes only. The actual product may differ.

1 Riding Safety

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

Only use this product for the purpose for which it was designed. Mastering riding skills requires practice. Ninebot (Ninebot (Beijing) Tech Co., Ltd. or its subsidiaries and affiliates) and Segway Inc. are not responsible for injuries or damage caused by a rider's inexperience or failure to follow the instructions in this user manual.

• Please follow local regulations and only ride on roads permitted by law.
• For your safety, DO NOT modify the E-bike or change parts yourself.
• Tampering with the E-bike (e.g., using non-original parts) could lead to operation failure. Any accidents resulting from unauthorized tampering are the rider's responsibility.
• The A-weighted emission sound pressure level at the driver's ears is less than 70 dB(A).

⚠️ WARNING

When using this product, basic precautions should always be followed:

• Read all instructions before using the product.
• Close supervision is necessary when the product is used near children to reduce the risk of injury.
• DO NOT put fingers or hands into the product.
• DO NOT use this product if the power cord or output cable is frayed, has broken insulation, or shows other signs of damage.
• DO NOT allow anyone to ride the E-bike alone unless they understand the proper operation and safety warnings. Assist new riders until they are comfortable with basic operation.
• Ensure the headlight is on when driving at night.

Riding Environment Requirement

• Only ride on a flat paved surface. Off-road use is not recommended.
• Slow down when riding on complicated road conditions. High speeds over obstacles, on uneven/slippery/loose ground, steep slopes, or sharp turns can lead to falls, collisions, or death.
• DO NOT ride in bad weather such as heavy rain, storm, or snow. Reduced traction and increased braking distance in such conditions pose a risk. Ride slower and brake earlier to maintain control.

⚠️ WARNING

Riding on complex terrains or in adverse weather conditions can lead to falls, collisions, and serious injury.

Who Should Not Ride

People in the following groups should not ride the E-bike:

1. Anyone under the influence of alcohol, drugs, or intoxicants.
2. Anyone who suffers from diseases that put them at risk during strenuous physical activity.
3. Anyone whose height and/or weight is outside the stated limits (See Specifications).

Preparations before Riding

• Ensure there are no loose fasteners or damaged parts. Pedals should be attached firmly.
• Adjust the saddle height to your height (see "Learn to Ride" section, if available).
• Check the power supply circuit, lighting, dashboard display, and ensure they work normally.
• Verify that the front and rear brakes function properly.
• Ensure the handlebar is stable and the front and rear wheels are not shaky or loose.
• Make sure reflectors are not damaged or dirty.
• Wear an approved helmet and other protective gear. Wear comfortable shoes; avoid loose-fitting clothes that could get caught in the wheels.
• When the battery is low, charge immediately.
• Check tire tread and brake pad wear. Replace parts if worn.

Instructions on Riding and Usage

• DO NOT accelerate or brake abruptly.
• Hold the handlebar with both hands to avoid injuries from loss of balance or falling.
• Stay alert, maintain a safe distance from other vehicles, and slow down when entering new environments.
• DO NOT use a cell phone, camera, headphones, earbuds, or perform other activities while riding.
• Slow down when approaching intersections, motorways, corners, or doors. Yield to pedestrians and other vehicles.
• If any abnormality occurs, stop riding immediately and contact after-sales service. Do not ride until the cause is found and repaired.
• This equipment is not intended for use at ambient temperatures below 32°F (0°C) or above 133°F (45°C).

⚠️ WARNING

Avoid inappropriate use, including manipulation of the electric management system.

Meaning of Symbols and Marks

CE (This product conforms to the applicable EC Directives)

⚠️ WARNING

- It is not permitted to dispose of this product as normal household waste. Ensure the product is recycled according to local legal requirements.

2 Product Overview

Ninebot Urban E-bike A200/A200T

Diagram Description: A line drawing of the Ninebot Urban E-bike shows its main components. Key parts labeled include: Front wheel, Motor, Downtube, Swappable battery, Front Fender, Headlight, Front reflector, Basket, Rear brake lever, Handlebar, Front brake lever, Charging port, Saddle, Cable lock, Reflector, Tail light, Rear fender, Pedal (with reflector), Rear wheel, Kickstand, Phone holder, Dashboard, Throttle (for A200T only).

* The position of the front and rear brakes may differ by country.

Dashboard

Diagram Description: An illustration of the Ninebot dashboard displays various indicators: Bluetooth status, Engineer repair icon (wrench symbol ?), Headlight status, Speedometer (showing speed in km/h and mph), NFC symbol, Server connection status, Location status, Speed unit, Battery level (indicated by bars), and Status light.

Acceleration

Note: When you press the throttle to speed up, pedaling acceleration will be ineffective.

Dashboard Indicators Explained

• Speedometer: Displays current speed and error codes in red.
• Engineer repair: A lit wrench icon (?) indicates an error.
• Bluetooth: Shows the Bluetooth connection status.
• Headlight: ON/OFF status is adjustable via server command.
• Location: Flashes red when unable to locate.
• Server connection: Flashes red for network connection failure.
• Speed unit: Adjustable via server command.
• Status light: Indicates riding mode or vehicle status. Colors and meanings are defined via server command. Three modes are available:
  • Manual mode: No motor assistance.
  • ECO Assist mode: Motor provides 1:1 power assistance when pedaling.
  • Turbo Assist mode: Motor provides 2:1 power assistance when pedaling.

Note on Assistance Modes:

• The ratio represents motor assistance to pedaling force. Motor assistance increases automatically when riding uphill.
• If the E-bike malfunctions, all four battery bars will flash red, accompanied by an alarm, and motor power will be cut off.
• Battery level: Indicated by 5 bars, each representing approximately 20% of a full battery. Charge when only one bar remains.

3 Operating Instructions

⚠️ WARNING

Wear an approved helmet and other protective gear to minimize any possible injury.

1 Power ON

Turn on the E-bike by sending specific commands through the server or by tapping the customized NFC card. The dashboard lights up when powered on successfully, indicating the E-bike is ready to go.

2 Adjust the Saddle Height

For a comfortable ride, when sitting on the saddle, place the heel of your foot on the pedal. Your other foot should touch the ground.

Diagram Description: A close-up diagram shows the seat post with a "minimum inserting depth mark". Another diagram shows the "Seat post clamp".

⚠️ WARNING

DO NOT pull the seat post higher than the minimum inserting depth mark, as this may lead to accidents and injury.

How to adjust the height: Pull the seat post clamp outwards, adjust the saddle to the proper height and angle, and then close the clamp to secure the saddle. Ensure the clamp and saddle are stable when closed.

3 Choose the Riding Mode

There are three riding modes available. New riders are recommended to start with ECO Assist mode and maintain a low speed.

4 Braking

Brake by squeezing the brake lever. It is recommended to engage both brake levers simultaneously.

Diagram Description: An illustration shows a hand squeezing a brake lever.

To turn, shift your body weight and gently turn the handlebar towards your direction of travel.

⚠️ WARNING

Abrupt braking risks serious injury due to loss of traction and falls. Maintain a moderate speed and be aware of potential hazards.

4 How to Charge

Charge the E-bike

Diagram Description: An illustration of the e-bike shows the location of the charging port. A sequence of three small icons depicts the charging steps: 1. Open the charge port cover. 2. Insert the charge plug. 3. Close the charge port cover when finished.

Plug the charger output into the charging port, and then connect to a power outlet. Remember to unplug from the power outlet once fully charged. Your bike is fully charged when the charger indicator turns green.

Charge the Battery

Open the battery compartment via your app. Pull off the battery plug and remove the battery. Connect the charger output to the battery charging port, then plug into a power outlet. Place the battery back in and close the compartment when finished.

Diagram Description: Illustrations show how to access the battery compartment and connect the charger to the battery's charging port.

5 Warnings and Cautions

⚠️ WARNING

• The battery is designed to be charged when the ambient temperature is between 32°F (0°C) and 104°F (40°C). Never charge the battery outside this range.
• Only use the original charger. Other types can cause bursting or fire.
• Charge indoors. DO NOT charge if the battery is wet or damaged.
• DO NOT connect the charger if the charge port or charger cable is wet.
• Ensure good ventilation when charging. Stay away from fire or explosive materials.
• If you notice an abnormal smell, sound, or light display, stop charging immediately and contact after-sales service.
• After the charger cools down, store it in a safe place inaccessible to children.

When riding on the road, always obey traffic rules, local laws, and regulations. DO NOT ride on motorways or highways.

DO NOT carry heavy objects on the handlebar.

DO NOT ride in bad weather such as heavy rain and snow.

[Slow down icon] No speeding. Slow down before making a turn.

Hold the handlebar with both hands.

DO NOT use mobile phones, cameras, headphones, earplugs, etc., while riding.

6 User Maintenance Instructions

Cleaning

Wash with water and a neutral detergent, using a soft, wet cloth.

CAUTION

• DO NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile solvents, as these may damage the bike's appearance and internal structure. DO NOT rub with sandpaper or a metal brush.
• DO NOT use high-pressure cleaners, as they can damage electrical components.
• DO NOT install the product yourself. Installation should be performed by professional personnel.

⚠️ WARNING

Before cleaning, ensure the E-bike is powered off. Always remove the battery during maintenance.

Moving and Storage

Store in a dry, cool place away from sunlight and rain to prevent rust and prolong service life. Fully charge the battery before long-term storage to prevent over-discharge.

Before lifting, moving, or transporting the E-bike, ensure it is powered off. Handle with care, avoiding violent force (e.g., throwing, heavy pressure). Keep away from fire and water.

Battery Storage

Battery storage temperature depends on storage duration:

• -4°F to 140°F (-20°C to 60°C) for one month.
• -4°F to 113°F (-20°C to 45°C) for three months.
• -4°F to 68°F (-20°C to 20°C) for 12 months.

If not using the E-bike for an extended period, remove the fully charged battery, store it in a dry, well-ventilated place, and charge it every two months.

⚠️ WARNING

• DO NOT disassemble the battery pack. There is a risk of electric shock, short circuit, fire, explosion, or injury.
• For information about battery and electrical waste disposal, contact your local household waste disposal service, waste management office, or point-of-sale.

Charger

• Always follow instructions in the user manual and on the charger label.
• Handle the charger with care.
• High voltage inside the charger! DO NOT disassemble or replace charger parts.
• DO NOT leave the charger connected to the power outlet for extended periods. Unplug when not charging.

Lubrication

Lubricate the chains approximately every two weeks with bicycle-specific chain lube.

Chain Tension and Adjustment

Correct chain tension: With 3.5 oz (100 g) pressure, there should be 0.6-1.0 in (15-25 mm) of free play in the chain.

How to adjust: Loosen the axle nuts on both sides, then adjust the bolt. Once proper free play is achieved, tighten the axle nuts. Ensure there is no abnormal noise and the wheels turn freely.

Tightening torque: 12-14 N·m

Diagram Description: A diagram shows the rear wheel axle area with an "Adjusting bolt" and "axle nut" indicated.

Brakes and Friction Components

Drum brake adjustment requires professional technicians. Only replace friction components with original spare parts. Contact Segway-Ninebot after-sales service for details.

Maintenance Schedule and Items

Regularly check brakes, steering system, rims, etc. See details below:

⚠️ WARNING

As with all mechanical components, EPACs are subjected to wear and high stresses. Different materials and components react differently to wear or stress fatigue. If a component's design life is exceeded, it may suddenly fail, possibly causing injuries. Any crack, scratch, or color change in highly stressed areas indicates the component's life has been reached and it should be replaced.

7 Specifications

* Typical Range: tested while riding with full battery, 165 lbs (75 kg) load, 77° F (25°C), 12 mph (20 km/h) on paved road, 90% discharge rate, ECO Assist mode. Some of the factors that affect range include rider weight, number of starts and stops, ambient temperature, etc.

8 Certifications

• This product complies with ANSI/CAN/UL 2849:2020.
• This product complies with 16 CFR PART 1512:2019.
• The battery complies with UN/DOT 38.3.
• The battery complies with ANSI/UL 2271.

Federal Communications Commission (FCC) Compliance Statement for USA

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Compliance Statement for Canada

This device contains licence-exempt transmitter(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

L'émetteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1.L'appareil ne doit pas produire de brouillage; 2.L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Cet équipement est conforme aux limites d'exposition aux radiations IC CNR-102 établies pour un environnement non contrôlé. Cet émetteur ne doit pas être situé ou fonctionner conjointement avec une autre antenne ou un autre émetteur. Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et votre corps.

Neither Segway Inc. nor Ninebot is responsible for any changes or modifications not expressly approved by Segway Inc. or Ninebot. Such modifications could void the user's authority to operate the equipment.

Contains FCC ID: XMR201707BG96

FCC ID: YQD-T-PANEL201

Contains IC: XXXXXXXX

IC: XXXXXXXX

9 Trademark and Legal Statement

Ninebot is the registered trademark of Ninebot (Tianjin) Tech Co., Ltd; Segway, Powered by Segway and the Rider Design are the registered trademarks of Segway Inc.; Bluetooth is the registered trademark of BLUETOOTH SIG, INC.; Android, Google Play are trademarks of Google Inc., App Store is a service mark of Apple Inc. The respective owners reserve the rights of their trademarks referred to in this manual.

We have attempted to include descriptions and instructions for all the functions of the Ninebot Urban E-bike at the time of printing. However, due to constant improvement of product features and changes of design, your E-bike may differ slightly from the one shown in this document. Please visit the Apple App Store (iOS) or Google Play Store (Android) to download and install the App, and visit www.segway.com to download the latest user materials.

Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the Ninebot Urban E-bike product and documentation without prior notice.

©2021 Ninebot (Beijing) Tech Co., Ltd. All rights reserved.

Legal Statement:

1. Please read the User Manual carefully and learn how to ride Ninebot Urban E-bike. As a means of transport, Ninebot Urban E-bike carries all the same potential risks as those of any other vehicles. There are risks of losing control, collisions, and falls when riding. In order to minimize the risks, you are obliged to read the User Manual carefully before your riding. It covers most knowledge about how to ride the Ninebot Urban E-bike safely and how to take appropriate precautions. If it is difficult for you to fully follow the riding instructions of the User Manual, please do not attempt to ride your Ninebot Urban E-bike casually.
2. Please check and obey your local laws or regulations. IT IS USER'S RESPONSIBILITY TO COMPLY WITH ALL LAWS PERTAINING TO THE USE OF E-BIKE IN YOUR JURISDICTION. Various countries or regions have different laws and regulations about E-bikes, please note:
   • A helmet may be legally required by local law or regulation in your jurisdiction.
   • A Driving and/or License may be legally required by local law or regulation in your area.
   • Your e-bike may not be allowed to be driven on motorways or highways.
   • Carrying pillion passenger(s) may be restricted in your jurisdiction.
   You can gain further guidance from relevant department(s) in your country or region.
3. Please insure yourself timely upon purchase of the product to minimize the risks of use.
4. Please check whether your Ninebot Urban E-bike and its accessories are in good conditions immediately upon receiving them.
5. All components of Ninebot Urban E-bike must be properly installed as per the User Manual. Inappropriate installation may lead to loss of control, collisions, and falls.
6. The product may contain removable components and small parts. Please keep it out of the reach of children to avoid choking hazard.
7. Before using your Ninebot Urban E-bike, please check its battery level, bike installation status, and all functional parts. Check whether the front and rear brakes function properly and ensure that the brake cable is not damaged. The brake cable should have the right tension. Screws, nuts, bolts, and other fasteners must be checked. Make sure there are no loose parts. If any abnormality is found, please stop using it immediately and contact our after-sale service for help.
8. You should always be cautious and maintain a proper speed when riding. Avoid speeding, overloading, or performing stunts of any kind. Do not try to touch the tires with your hands or feet while riding.
9. Do not dispose of this product in a landfill, by incineration, or by mixing with household trash. Serious danger/injury can occur because of the electrical components and the battery. For information about battery and electrical waste, please contact your household waste disposal service, your local or regional waste management office, or your point-of-sale.
10. Try not to use any non-original accessories, and never dismantle or modify the product without authorization. All damages and losses arising therefrom will be your sole responsibility.
11. NINEBOT IS SUBJECT TO NO COMPENSATION RESPONSIBILITY OF ANY CLAIM, LIABILITY, AND LOSS THAT ARISES (OR MAY ARISE) FROM VIOLATING ANY OF THE ABOVEMENTIONED CLAUSES. The User(s) should undertake all and any unpredictable or inevitable risks during riding.
12. After purchase, you may either use the Product according to the above-mentioned clauses, or return the Product as per the "Warranty Policies". In the case of return, please ensure that both the Product and the packaging thereof are in good conditions for resale.
13. This document should be considered as a permanent part of the product and should remain with Ninebot Urban E-bike when it is resold.

Thank you again for choosing Ninebot Urban E-bike!