Frequently Asked Questions
Door Issues
Problem: The door is not closed or not completely closed.
Solution: Ensure the door is closed properly and press the start button. Check for any obstructions, like clothes, stuck between the door and the machine seal.
Machine Not Starting
Problem: The washing light on the control panel is not blinking, indicating the program has not initiated.
Solution: Press the start button once to begin the program. After water intake, if the inlet valve stops water, check for potential faults.
Water Intake and Pressure Problems
Problem: Machine alarms E10, fails to intake water, or exhibits vibration noise at the water inlet valve.
Solution: Verify that the water faucet is open and the water pressure is sufficient. Low water pressure can cause the water inlet valve to vibrate. Normal water pressure should reduce this noise.
Draining Issues and E21 Error Code
Problem: The machine displays E21, indicating a draining problem or timeout.
Solution: If the drainage pump is audible and working, it is likely functional. If drainage is abnormal, check the drain hose clamp at the rear of the machine for looseness or damage. Excessive foam in the drum may trigger a foam removal procedure.
Vibration and Noise During Spinning
Problem: The machine vibrates heavily, produces abnormal noise, or moves during the spinning cycle.
Solution: Confirm that the transport bolts, typically located on the back of the machine, have been removed. If these bolts remain installed, the vibrations will be transferred directly to the machine's exterior.
Spin Program Not Activating
Problem: The spin program does not start.
Solution: Check if the spin indicator light on the display is flashing. If it is not illuminated, the spin program has not yet begun.
Slow Spinning or Program Time Irregularities
Problem: The washer spins slowly, or the program duration appears to jump erratically.
Solution: The machine may run for an extended period during spinning, or the time may repeatedly reset. This can also lead to clothes remaining wet after the spin cycle.
New Machine Odor
Problem: A new machine emits a smell of lubricating grease or metal parts during the drying program.
Solution: This is a normal occurrence for new appliances and should dissipate after one or two drying and ventilation cycles.
Door Remains Locked After Drying
Problem: The door cannot be opened once the drying cycle is complete.
Solution: Listen for a fan blowing air from the door or control panel. (Note: The complete solution details were not fully available in the provided text).
Adding Clothes Mid-Wash
Problem: Adding clothes during the wash program.
Solution: Some models allow adding clothes mid-cycle, though the function may not always respond to button presses.
