Uploading Auto Attendant Greetings to Nextiva Connect

Customize an Auto Attendant Greeting by uploading an audio file within your Nextiva Connect portal. For instructions on how to record Auto Attendant Greetings, click here.

NOTE: Nextiva Connect accounts differ from Nextiva Voice and NextOS accounts. For help with AA greetings for other types of accounts, click here

The audio file must adhere to the following requirements:

  • PCM Uncompressed (µ-Law)
  • .wav file type
  • 8 or 16 Bit
  • 8000 HZ
  • Mono
  • Under 2MB
  • Under 5 minutes

NOTE: For assistance with formatting audio files, please contact our Amazing Service Team at (800) 285-7995 or email [email protected] for assistance.


NOTE: WAV is the only file format accepted by Nextiva. There are many audio file converters available online.


To Upload Auto Attendant Greeting:

  1. Log in to Nextiva Connect by visiting www.nextiva.com and clicking Client Login at the top of the window.
  2. From the Nextiva Connect Dashboard, click Sites > Auto attendant.

Sites > Auto Attendant


  1. Scroll down to Menu > Select File to upload a customized greeting.

Select File Button


  1. Upload the desired file.  Scroll down and click Save.


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