How to Set Up Your Nextiva Clarity Device

How to set up your Nextiva Clarity device

When you receive your Nextiva Clarity package, you should have several items in the box:

  • Nextiva Clarity device (NA250B or NA320E)
  • Ethernet cable
  • Power supply
  • Getting Started guide (*included with you Nextiva Clarity device shipment)

Establishing a Physical Connection

Follow the steps below to physically connect your Nextiva Clarity device to your network:

  1. Move a single computer or laptop to where the Nextiva Clarity device will be set up.
  2. Turn off the laptop/PC (Personal Computer) so you can generate a clean ARP (Address Resolution Protocol) record.
  3. Connect the provided Ethernet cord to the WAN port on the Nextiva Clarity device (Figure 1-1).
  4. Next, connect the other end of the Ethernet cord to your modem, and power on the Nextiva Clarity device. It will take anywhere from 2 to 10 minutes to fully boot depending on your internet speeds.

Once the device has booted up entirely, run an Ethernet cord from your laptop/PC into the LAN port and turn on the laptop/PC.
Figure 1-1: Nextiva Clarity Hardware

NOTE: For this product to work properly, please verify with your ISP (Internet Service Provider) that your modem is in “Transparent Bridge Mode”. This is a common requirement for any network using a modem/router combination device or gateway.

Testing your Internet connection

Once you have confirmed an Internet connection, follow the steps below:

  1. On the laptop/PC that is connected to your Nextiva Clarity device, open an Internet browser and navigate to any website. If the ‘calibration’ screen is displayed, wait 1-2 minutes.  Then you will be connected to the website you chose (Figure 1-2).
  2. If the ‘failed to detect’ screen is displayed, you may need some basic information from your ISP, such as:
    • Public, Static IP Address, Subnet Mask, Default Gateway
    • PPPOE/PPTP Username and Password
  3. Enter this information into the defined text boxes on the screen and click Save. The information will be saved to the dashboard for completion. You should not have to re-enter this information again.
  4. Open your Internet browser and type in www.nextiva.com. The ‘calibration’ page will display; wait 2-3 minutes for the page to complete the process. You should now be online.
    Figure 1-2: Calibration Screen (left); Failed to Detect Screen (right)
  5. Plug in all applicable switches to the Nextiva Clarity device.
  6. Connect all phones and/or computers to the switch.
  7. Restart all computers and phones.

Hardware lights

  • 1 Solid light — Unit Has Power
  • 1 Solid light, 1 Flashing light — Calibrating, internet connection is in progress
  • 2 Solid lights — Internet connection has been detected
  • 3 Solid lights — System is ready and operational

Ask a question

Your email address will not be published.