Details

Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150

Front View

Front View of the modem and lights

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After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View

Back View of the modem and lights

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The Netgear CG4500BD has the following ports available on the back of the WiFi modem:
  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
  • USB – Connects to the USB port on your computer.
  • RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem. See Netgear’s support article for steps on how to reset your device to factory settings.
  • CABLE – Connect your coaxial cable line to this port.
  • AC IN – Connect the supplied power cord to this port.

MAC Address / WiFi Network Label

MAC label

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

 

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
2.4 GHz

2.4 gigahertz light

Solid Green None – WiFi is enabled at the 2.4 GHz frequency
Blinking None – data flowing
Off WiFi card disabled or not plugged in – To enable or disable the card (2.4Ghz and 5 GHz), press and hold the WLAN button for three seconds.
5 GHz

5 gigahertz light

Solid Green None – WiFi enabled at the 5 GHz frequency
Blinking None – data flowing
Off WiFi card disabled or not plugged in – To enable or disable the card (2.4Ghz and 5 GHz), press and hold the WLAN button for three seconds.
POWER

Power light

Off No power – Verify all cable connections and try resetting the modem.
Solid Green None
Blinking Performing a power-on self-test
Red Performing a self-test or the thermal cutoff circuit has been triggered
DS

(Downstream)

Downstream light

Blinking Green Scanning for downstream channel – Verify all cable connections and try resetting the modem.
Solid Green None – connection from the computer to the Internet established on one channel
Solid Blue None – operating on more than one channel (downstream bond mode)
Off No downstream channel locked
US

(Upstream)

Upstream light

Off Upstream channel inactive – Verify all cable connections and try resetting the modem.
Blinking Green Scanning for upstream channel – Verify all cable connections and try resetting the modem.
Solid Green None – connection from the Internet to the computer established on one channel
Solid Blue None. The modem is operating on more than one channel (upstream bond mode).
INTERNET

Internet light

Off No connection – Verify all cable connections and try resetting the modem.
Solid Green None – cable WiFi modem operational
Slow Blink None – cable WiFi modem receiving DHCP information
Fast Blink None cable WiFi modem downloading a configuration file
LINK 1 – 4

Link light

Off No Ethernet link detected
Blinking Green None – data is flowing
Blinking Amber None – data is flowing
Solid Green None – connected to 1000 Mbps
Solid Amber None – connected at 10 or 100 Mbps
WPS

WPS light

Off No WiFi client associated with the cable modem via WPS. Enable WiFi.
Blinking Green None – WPS in discovery mode, LED blinks for up to 2 minutes
Solid Green None – WPS configuration successful
WLAN

WLAN light

Off WiFi card disabled – Enable WiFi by pressing this button for three seconds.
Blinking Green Data flowing
Solid Green None – WiFi enabled

 

Manufacturer Resources

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