SURFboard® SB6180 DOCSIS® 3.0 Cable Modem
To view the SB6180 DOCSIS 3.0 Cable Modem Installation Guide, please visit the Motorola website at:
This information is to help you quickly solve the problem. Before calling your service provider, try unplugging and plugging in the power cord in the AC wall outlet to restart the gateway.
POWER icon is not visible
Cannot receive or send data
Check that the SB6180 Cable Modem is plugged into the AC adapter and wall outlet.
Check the coaxial cable connection to the SB6180 Cable Modem and wall outlet. Hand-tighten if necessary.
Check that the Ethernet cable is properly connected to the SB6180 Cable Modem and your computer.
Check the IP address by following the steps in “Verifying the IP Address” in the Installation Guide. You must have Adobe Acrobat Reader installed before opening the Installation Guide. Call your cable provider if you need an IP address.
Verify that the power icon is visible on the front panel.
See the Front Panel Overview in the Installation Guide on the CD for additional information.
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