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Amazon.com, Inc. is a multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, Amazon manufactures a wide array of consumer electronics designed to integrate seamlessly into modern life. Key product lines include Kindle e-readers, Fire tablets, Fire TV streaming sticks, and Echo devices powered by the Alexa voice assistant.
Beyond hardware, Amazon provides extensive services such as Amazon Prime, Amazon Web Services (AWS), and smart home ecosystems. The company's products are patented and trademarked under Amazon Technologies, Inc., ensuring innovation and quality across its vast catalog of devices and digital services.
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If your remote is not paired automatically, press and hold the Home button for about 10 seconds until the LED flashes to enter pairing mode.
To perform a soft reset (restart), unplug the power cord from the device or wall outlet, wait one minute, and then plug it back in.
Warranty details for Amazon devices and accessories can be found at amazon.com/devicewarranty.
You can contact support via the online chat at amazon.com/contact-us or by calling 1-888-280-4331.
Open the Alexa app, go to Devices > Echo & Alexa, select your device, and then select Settings. From there, you can update the Wi-Fi network configuration.