Maxtop NVR Wi-Fi Camera System

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Before Installation

It is highly recommended that all products and components be tested prior to installation.

Applications

If your NVR does not include a built-in hard drive (Check your Order Details), you may install one of your own, so you can get it to record. By connecting the NVR to the internet, you can view the cameras anywhere anytime.

Tech Support
For products introduction & specifications, please visit www.isansco.com. For FAQ, troubleshooting, or customer support, email us at support@isansco.com, we guarantee a reply within 24 hours.

More Contact Details

• Email: support@isansco.com
• Facebook: www.facebook.com/sanscodirect
• Chat via Messenger: m.me/sanscodirect

Safety Instructions

CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

DANGEROUS VOLTAGE:
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclo- sure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

ATTENTION:
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

Product not intend for use by children under 8 years old
Keep the device and its cord out of the reach of children under 8 years old
Never leave the device unattended when connected to a power supply
If the supply cord is damaged, the appliance should be scrapped or have the cord replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard

Important Safeguard

In addition to the careful attention devoted to quality standards in the manufacture process of your video product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to assure your enjoyment and proper use of the video product and accessory equipment. Please read them carefully before operating and using your video product

Installation

1. Read and Follow Instructions – All the safety and operating instructions should be read before the video product is operated.
2. Retain Instructions – The safety and operating instructions should be retained for future reference.
3. Heed Warnings – Comply with all warnings on the video product and in the operating instructions.
4. Polarization – Do not defeat the safety purpose of the polarized or grounding-type plug. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
5. Power Sources – This video product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your location, consult your video dealer or local power company.
6. Overloading – Do not overload wall outlets of extension cords as this can result in the risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service technician.
7. Power-Cord Protection – Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the video product.
8. Ventilation – Slots and openings in the case are provided for ventilation to ensure reliable operation of the video product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the video equipment on a bed, sofa, rug, or other similar surface. This video product should never be placed near or over a radiator or heat register. This video product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or the video product manufacturer’s instructions have been followed.
9. Attachments – Do not use attachments unless recommended by the video product manufacturer as they may cause a hazard.
10. Camera Extension Cables – Check the rating of your extension cable(s) to verify compliance with your local authority regulations prior to installation.
11. Water and Moisture – Do not use this video product near water. For example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool and the like.
    Caution: Maintain electrical safety. Power line operated equipment or accessories connected to this unit should bear the UKCA mark on the accessory itself and should not be modified so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or fire. If in doubt, contact qualified service personnel.
12. Accessories – Do not place this video equipment on an unstable cart, stand, tripod, or table. The video equipment may fall, causing serious damage to the video product. Use this video product only with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with the video product. Any mounting of the product should follow the manufacturer’s instructions and use a mounting accessory recommended by the manufacturer.
    Service
13. Servicing – Do not attempt to service this video equipment yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
14. Conditions Requiring Service – Unplug this video product from the wall outlet and refer servicing to qualified service personnel under the following conditions.
    • When the power supply cord or plug is damaged.
    • If liquid has been spilled or objects have fallen into the video product.
    • If the video product has been exposed to rain or water.
    • If the video product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the video product to its normal operation.
    • If the video product has been dropped or the cabinet has been damaged.
    • When the video product exhibits a distinct change in performance. This indicates a need for service.
15. Replacement Parts – When replacement parts are required, have the service technician verify that the replacements used have the same safety characteristics as the original parts.
16. Safety Check – Upon completion of any service or repairs to this video product, ask the service technician to perform safety checks recommended by the manufacturer to determine that the video product is in safe operating condition.
17. Wall or Ceiling Mounting – The cameras provided with this system should be mounted to a wall or ceiling only as instructed in this guide, using the provided mounting brackets.
18. Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
    Use
19. Cleaning – Unplug the video product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
20. Product and Cart Combination – Video and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the video product and car combination to overturn.
21. Object and Liquid Entry – Never push objects for any kind into this video product through openings as they may touch dangerous voltage points or “short-out” parts that could result in a fire or electric shock. Never spill liquid of any kind on the video product.
22. Lightning – For added protection for this video product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the video product due to lightning and power line surges.

General Precautions

1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents. Use a water dampened cloth for cleaning.
3. Do not use this unit in humid or wet places.
4. Keep enough space around the unit for ventilation. Slots and openings in the storage cabinet should not be blocked.
5. During lightning storms, or when the unit is not used for a long time, disconnect the power supply, antenna, and cables to protect the unit from electrical surge.

This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage.
However, it is imperative that the user follows this manuals guideline to avoid improper usage which may result in damage to the unit, electrical shock and fire hazard injury In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time.

Get Started – Connecting Your System

1. Step 1. [Important] Properly install the antennas for the cameras. (It’s recommended to place the antenna vertically). And Power up the cameras by connecting them to the electrical sockets using their respective power supplies (12V 1A)
2. Step 2. Connect the NVR to the electrical socket using its power supply (12V 2A/3A)
3. Step 3. Connect the NVR to a HD monitor (Res. at least 1920x1080p) with either a HDMI or VGA lead (not included). Do not use laptop, or iMac as a monitor!
4. Step 4. Plug the USB mouse (included) into the USB port at the rear panel of the NVR.

Optional: Connect the NVR to your Router via a Network Cable (if you want to remotely view the systems over internet)

View on your TV, or Monitor

Setup Wizard (Guide)
Upon boot-up, you will be asked whether to start the setup wizard (Guide), or Skip it. If you choose to start, you will go through the steps below:

System Login
Once you click the OK button, you will enter the System Login screen below. If you previously skip the above Setup Wizard, you will enter the below screen directly. If the System Login screen does not come up, you may right click you mouse, and then choose Camera, which will also take you to the System Login screen, see below:

Adding Cameras

After login, you might find it blank on your screen after you login. See below:

Live View
Once you have added all the cameras, you will see the screen below:

What’s the Pair Function? When Do You Use it?

• Add extra cameras to your system.
• Re-pair the camera to the NVR if connection fails: Firstly delete it first from the Added Device area, and then re-pair it to any vacant channel again.

How to Use the Pair Function?

1. Step 1. Power up the camera and NVR by connecting them to their electrical sockets Step 2. Connect the camera to the NVR via Ethernet ports using a network cable. Skip this step if there is no Ethernet port on the camera.
2. Step 3. Long press the Reset button on the camera cable and hold it. Skip this step if there is no Reset button on the camera cable.
3. Step 4. On the NVR live view screen, right click > Pair. It will show up as Pairing. Step 5. The camera will then be automatically connected to the NVR, and a picture will show up on the screen, which means the paring is successful.

Tips: You may reboot your NVR if the camera does not show up on the screen

Set up Motion Detection Recording (HDD Required)Step 1: On your TV/Monitor, click Alarm > Motion Detect

• Channel: 1 (Repeat on Channel 2, 3, 4)
• Enable: Check (Repeat on Channel 2, 3, 4)
• Record Channel: 1 (Repeat on Channel 2, 3, 4)
• Send Email: Check it if you want it to notify you by email once motion is detected.

Step 2: On your TV/Monitor, click Record Config

• Channel: All
• Mode: Schedule
• Regular, Detect: Check both

Set up Email Notifications (Gmail)

Make sure your NVR is connected to your router via a network cable

The NAT Status is Connected (check it here: click Version > NAT Status)

If Mail Testing is not successfully, you can troubleshoot per below:

• On your Gmail Account, go to Security > Allow less secure app access (Turn it on).
• On your Gmail, go to Settings > Forwarding and POP/IMAP > IMAP Access > Enable IMAP
• Try the other mailbox (We don’t guarantee compatibility of all emails. We recommend either Hotmail or Outlook: Refer to FAQ for more details).

View on Your Mobile Devices (iOS / Android)

Get Started

Make sure your NVR is connected to your router via an Ethernet cable (Network Indicators on Your NVR: Blinking Amber & Solid Green)
The NAT Status is Connected (check it here: ClickVersion > NAT Status)

Where to Download the Mobile App?

Once you have downloaded the app, open it and sign up a TSEye account.

1. Step 1: Press Register to sign up an account
2. Step 2: Fill in the details, and press Registered
3. Step 3: Once you’ve registered successfully, press Login
4. Step 4: Press the top right icon + to add the device
5. Step 5: Choose XVR/NVR
6. Step 6: Create a name for your device. Fill in (or scan) the device’s Cloud ID**, and enter the Password***, then press Add Device.
   NOTE: Find more details about Cloud ID and Password below:
   ** Where do I find device’s Cloud ID
   You can find the Cloud ID in the following place. *** Password
   By default, there is no password, so you can leave it empty, if you set a password to the device previously, please make sure to enter it correctly.
7. Step 7: Press the Play icon to watch the live video
8. Step 8: You might be asked to change the password for the device if you have not set up one yet. You can choose OK to change your password, or Cancel to still leave the password empty (by default)
9. Step 9: Live video play for the cameras

How to Set up Motion Detection Alerts on the App?

1. Step 1: On your App (TSEye), go to Device List and tab on to go to setting
2. Step 2: Choose Ordinary Event
   Note: This is the setting only for one channel (In my case CH01). You may repeat the configurations on other channels if you want to receive motion alerts on other channels.
3. Step 3: Enable Alarm Push and Motion Alarm
   Note: For Android users, please contact us for instruction because it’s slightly different.

I still do not receive the push alerts on my App, why?
Check your phone settings, for iPhone, go to Settings > Notifications > TSEye > Allow Notifications. Make sure to enable Allow Notifications. See below:

View on Your Web Browser: Internet Explorer

Open your Internet Explorer (IE) and go to www.topscloud.net. Choose By Device, and then enter your Device ID, Username, & Password to login.

Device ID: Refer to the instruction above. Username: admin Password: By default no password required, just leave it blank

Once it is installed, close your IE and re-open it to enter the website. Meanwhile, on your IE, please go to: Tools > Internet Options > Security > Internet > Custom Level. Scroll down the mouse until you see ActiveX controls and plug-ins. If you have Internet Explorer 9 or 11, disable Allow ActiveX Filtering. Choose Prompt for the following:

• Download signed ActiveX controls
• Download unsigned ActiveX controls
• Initialize and script ActiveX controls not marked as safe for scripting

If the webpage does not work for you, you may also contact us to request a link to download the software client for the system (Windows).

How to Install a Hard Drive Disk (HDD)

Your system may not include an internal Hard Drive. (This depends on which model you bought, we sell both systems with & without hard drive). If your system does not include a hard drive, please install one of your own, this system works with most 3.5 inch SATA Hard Drive. (If your system has a preinstalled hard drive already, skip this section)

1. Step 1: Power off the NVR system and unplug all cables, NVR cover is secured with screws. Remove those screws and slide the cover off. See below:
2. Step 2: Find the two SATA Connections (power and data) on the NVR main board, plug the two cable connections into the hard drive (they only go one way), place the HDD over the screw slots of your NVR and slide the HDD into place, then install the hard drive with the screws.
3. Step 3: Once the hard drive is installed, go to > HDD Manage, then click on Format Disk. Once the hard drive is formatted, reboot your NVR and it will be ready to use.

Video Playback on Your TV/Monitor

Right click > Playback (or go to > Playback). You can set search criteria: Date, Time, Channel, Recording Mode, and then click Search. Select the file and double-click to play, or click the Play button to play.

On the timeline, the red section means motion recording, the green means regular recording (no motion). You can use the function to cut a period of your footage and save it to USB memory stick, or you can use to back up footage from the search result to your USB memory stick.

Contact Us

If you have any inquiries regarding the setup or troubleshooters on the product, please feel free to Contact Us via the following methods:

• Telephone: +44 07443107538 (UK CUSTOMER ONLY)
• Email/Skype: support@isansco.com

Chat via Messenger: m.me/SanscoDirect (copy and paste to your web browser) Chat via WhatsApp: +86 15019239195 We reply all messages in 24 hours. Please expect a short delay on the reply due to different time zones. Telephone Service Hours: Mon through Fri 10 AM to 5PM GMT

Compliance Details

Made in China

FCC Warning:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference e to radio or television reception, which can be determined by turning the equipmentoff and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

FAQs

Question: The NVR keeps shutting down or rebooting. Answer:

1. Format the HDD: go to
2. Disconnect the hard drive from the NVR, you will need to slide off the NVR cover in order to do so, once it is disconnected, check whether the problem continues on a standalone NVR. If no, re-connect the hard drive back to the NVR and test again.
3. Replace the power adapter for NVR.
4. If the issue persists, that may be the problem of the NVR. Please contact us.

Question: I forgot my login password and I am locked out?
Answer: You can use the following method to reset your system password if you forget it.

Question: How to reset the system?

Answer: On your TV/monitor, click on > Restore to reset your system.

Documents / Resources

Maxtop NVR Wi-Fi Camera System [pdf] User Guide K8204-W, 2BNKS-K8204-W, 2BNKSK8204W, NVR Wi-Fi Camera System, NVR, Wi-Fi Camera System, Camera System, System

References

• User Manual