[eero] ISP How to guide - eero Mobile App

PDF [eero] ISP How to guide - eero Mobile App

Ready right out of the box. The eero mobile app can help you set up your wifi in minutes. Simply download the eero mobile app, plug your eero device into your modem, and the eero mobile app will...

[eero] ISP How to guide - eero Mobile App

NETWORK SETUP 4 Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you

Ready right out of the box. The eero mobile app can help you set up your wifi in minutes. Simply download the eero mobile app, plug your eero device into your modem, and the.. View

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How-to guide
Getting started with your eero mobile app.

INTRODUCTION

2

Ready right out of the box.
The eero mobile app can help you set up your wifi in minutes. Simply download the eero mobile app, plug your eero device into your modem, and the eero mobile app will guide you through the setup. Whether you're new to the eero mobile app or just need a refresher, this document will help guide you through basic features to set up and manage your eero network.
Contents
1. Create an account . . . . . . . . . . . . . . . . . 3 2. Network setup . . . . . . . . . . . . . . . . . . . 4 3. Add a device . . . . . . . . . . . . . . . . . . . . 7 4. Remove a device . . . . . . . . . . . . . . . . . . 9 5. Profiles . . . . . . . . . . . . . . . . . . . . . . . . 11 6. Guest network . . . . . . . . . . . . . . . . . . . 13 7. Pausing wifi devices . . . . . . . . . . . . . . . . 14 8. Data Usage . . . . . . . . . . . . . . . . . . . . . 15 9. Speed test . . . . . . . . . . . . . . . . . . . . . 16 10. Update password . . . . . . . . . . . . . . . . . 17 11. Software update . . . . . . . . . . . . . . . . . . 18 12. Notifications . . . . . . . . . . . . . . . . . . . . 19

CREATE AN ACCOUNT

3

Create an account

Upon first opening the eero mobile app, you will be prompted to create an account through a guided setup process.

Make sure you have the following to get started:
· Mobile device with a data connection. (If you don't have access to a data connection, see our workaround instructions here.)
· eero mobile app.

· At least one eero gateway (the eero Beacon can only be added to an existing network).
· Internet service provided into your home.
· Cable or DSL modem.

1.
Open the eero mobile app and tap the New to
eero? button.

2.
Log in with your Amazon account or create a new account with your email
or phone.

3.
If creating a new account, enter in the verification code sent
via SMS or email.

NETWORK SETUP

4

Network setup
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.

1.
Tap Start Setup.

2.
Confirm you have the listed items and tap
Start.

3.
Disconnect your old modem and router from power, then tap
the Blue arrow.

NETWORK SETUP

5

Network setup (continued)
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.

4.
Connect your eero gateway to your router
using the provided Ethernet cable and tap
the Blue arrow.

5.
Plug your eero gateway into power, then plug your
modem into power, and tap the Blue arrow.

6.
Once your eero gateway is recognized, choose a location for your device.

NETWORK SETUP

6

Network setup (continued)
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.

7.
Create a name and password for your wifi
network, then tap Blue arrow.

8.
Once your receive the confirmation of a successful set up, tap the Blue arrow.

9.
If you are done setting up your network, tap Finish
Setup, or select Add Another eero Device to add additional devices.

ADD A DEVICE

7

Add a device
You can add additional eero 6 series devices and eero Beacons to extend your network. eero 6 series devices can join your network wirelessly or using an Ethernet connection.

1.
From the Home tab, tap on the in the top right.

2.
Tap Add or Replace an eero Device.

3.
Tap Add eero Device.

ADD A DEVICE

8

Add a device (continued)
You can add additional eero 6 series devices and eero Beacons to extend your network. eero 6 series devices can join your network wirelessly or using an Ethernet connection.

4.
Plug in your new eero device and tap Next.

5.
Once your new eero device is recognized, choose a location for
your device.

6.
The device is now added. Tap Finish Setup,
or select Add Another eero Device to add additional devices.

REMOVE A DEVICE

9

Remove a device
eero devices can be removed from the network in a few simple steps.

1.
From the Home tab, tap the device you wish to
remove.

2.
Select Advanced.

3.
Tap Remove to remove your eero device.

REMOVE A DEVICE

10

Remove a device (continued)
eero devices can be removed from the network in a few simple steps.

4.
Tap Remove from network at the bottom
of the screen.

5.
Confirm removal by tapping Remove.

PROFILES

11

Profiles
Create profiles so that you can set custom schedules, control internet access, and apply content filters by profile.
Create a profile from the Home tab in the eero mobile app.

1.
Tap on the in the top right.

2.
Select Add a Profile from the pop-up menu.

3.
Add a profile name.

PROFILES

12

Profiles (continued)
Create profiles so that you can set custom schedules, control internet access, and apply content filters by profile.

4.
Select which devices to add to the profile.

5.
Tap Done.

GUEST NETWORK

13

Guest network
eero allows you to use a guest network to share your home wifi with others.
Note: You can disable the guest network at any time by following the steps below and toggling Enable to Off. Any devices connected to the guest network will lose connectivity.

1.
Tap on Settings tab.

2.
From the menu, select Guest Access.

3.
To enable your guest network, toggle
Guest Access to On.

WIFI PAUSES

14

Pausing wifi devices
Pause your wifi network by setting schedules for specific profiles or devices.

1.
From the Home tab, tap the profile or
device for which you want to set a schedule.

2.
Select Add a Scheduled Pause.

3.
Update the schedule name, start time, end time, and frequency for the scheduled pause,
then tap Save.

DATA USAGE

15

Data Usage
View data usage on your wifi network, including by device or profile.

1.
From the Activity tab, tap Downloaded Data to view the overall wifi
data usage.

2.
Tap Show Live Usage to view current wifi data
usage.

3.
Tap the in the upper left corner to go back.

SPEED TEST

16

Speed test
The speed test analyzes your upload and download speeds from your gateway eero.

1.
From the Activity tab, tap a tile on the Internet
section.

2.
Tap Run Speed Test.

UPDATE PASSWORD

17

Update password
Easily change your wifi network password as needed.

1.
From the Settings tab, select Wifi password.

2.
Tap Edit password to change your password.

3.
Enter in your new password, and tap Save.

SOFTWARE UPDATE

18

Software update
Help ensure your wifi network is always up to date.
Note: If there is a software upgrade available for your network, follow these instructions to start the upgrade process.

1.
From the Settings tab, select Software updates.

2.
Tap Install Now.

3.
Tap Yes, update now to update your system.

N OT I F I C AT I O N S

19

Notifications
Manage which notifications you receive in the eero mobile app.

1.
From the Settings tab, select Notifications.

2.
Customize notifications to your liking.

For troubleshooting and further support visit www.vmedia.ca

VMedia For more information visit www.vmedia.ca/en/support

+1-833-222-8269 www.vmedia.ca


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