Effective May 15, 2019. 6 App Menu # Item Description 1 Home Opens the Dashboard 2 Guest Access Manages the Guest Network Profile 3 Family Profiles Manages user profiles 4 Network Settings Manages network settings and information 5 Add eero Add new eero Base or Beacon 6 Help Contains the WOW! Support number and troubleshooting support
Effective May 15, 2019. wowforbusiness.com Whole-Business WiFi User Guide
Effective May 15, 2019. Whole-Business WiFi User Guide wowforbusiness.com Effective May 15, 2019. Whole-Business WiFi Guide Table of Contents eero Mobile App............................................................................................... 3 Getting Started with Your eero System................................................... 4 Dashboard..................................................................................................... 5 App Menu....................................................................................................... 6 Guest Access................................................................................................ 7 Family Profiles............................................................................................... 8 Network Settings......................................................................................... 9 Manage eeros............................................................................................... 10 Advanced Settings...................................................................................... 12 Reservations and Port Forwarding....................................................... 13 Turning Off Bridge Mode........................................................................... 15 Help.................................................................................................................. 17 Equipment.......................................................................................................... 18 Base.................................................................................................................. 18 Back Panel................................................................................................. 18 Beacon............................................................................................................. 19 Back Panel................................................................................................. 19 Side Panel................................................................................................... 20 Thread Technology......................................................................................... 21 Enabling Thread........................................................................................... 21 Adding Thread Devices............................................................................. 21 Finding Thread Devices............................................................................ 21 Additional Support.......................................................................................... 22 2 Effective May 15, 2019. eero Mobile App eero users have the ability to manage their network through the eero Home WiFi System app. The eero app must be used with either an Android or iOS device and can be found on the Google Play or iOS App Store, respectively. The app is free to download and use. 3 Effective May 15, 2019. Getting Started with Your eero System Your Whole-Business WiFi service will initially be configured in bridge mode. This set up allows you to manage your own network utilizing existing devices (such as a router, gateway, or workstation) on your local network to use public addresses from your WOW! Business Internet connection. In this configuration, your eeros will still mesh and provide WiFi access, but your router will control your network services. All routing functions, advanced features, and DHCP & NAT service functions are disabled. Listed below are the features not available when your eero system is bridged mode. · Family Profiles · eero Plus · eero Labs · Device bandwidth usage details · Device blocking · Advanced network settings management through the eero app If desired, you can use the eero app to reconfigure your service to disable bridge mode and use eero as your primary router. This will allow you to manage your own network, and gain access to all of the available features of the eero system. Please see the Turning Off Bridge Mode section for more information on this process. 4 Effective May 15, 2019. Dashboard The Dashboard acts as a starting point for using the eero app. Refer to the table below for additional information on each item in the Dashboard. # Item 1 App Menu 2 Network Status 3 View Devices 4 Top Devices 5 Manage eeros 6 Individual Device 7 View/Run Speed Test Description Accesses the App Menu for additional settings Indicates the current status of the eero network List of all devices connected to the eero network Frequently connected devices Manage individual eero Base and Beacon information List of eero Bases and Beacons connected on a network Displays the most recent speed test results Allows user to run speed test, or view the results of the last speed test run 5 Effective May 15, 2019. App Menu # Item 1 Home 2 Guest Access 3 Family Profiles 4 Network Settings 5 Add eero 6 Help 7 Account 8 Switch Network Description Opens the Dashboard Manages the Guest Network Profile Manages user profiles Manages network settings and information Add new eero Base or Beacon Contains the WOW! Support number and troubleshooting support Modifies user account settings Swaps between active networks, if applicable 6 Effective May 15, 2019. Guest Access The "Guest Access" section is used to set up and manage the Guest Network. You can create a separate SSID and network key to provide guests and users wireless access without accessing the Main Network. # Item 1 Enable 2 Guest Network Name 3 Guest Network Password 4 Share Guest Network 5 Share Main Network Description Toggle to enable or disable the Guest Network Tap to manage the Guest Network name Tap to manage the Guest Network password Tap either option to share the Guest Network login information Tap to share the Main Network login information · Sharing the Main Network allows the guest to access network files, stream audio, and control your smart devices 7 Effective May 15, 2019. Family Profiles The "Family Profiles" section is used to manage browsing availability on selected devices. Profiles can be set up to manage settings, including scheduled online times and on-demand pausing of Internet access to a device or group of devices. Devices can only be assigned to one profile at a time. Please note: If your eero system is configured in Bridge Mode, this feature will not be accessible in the eero application. # Item Description 1 Profile Name User profile name 2 Pause/Play Internet Remotely disables or enables Internet access to a device or group of devices The "Pause/Play Internet" option may take up to one minute to disable or enable a connection. If the user is streaming, some content may be preloaded and will continue to play until the buffer ends. 3 Set a scheduled pause Sets up scheduled times to disable Internet access to a device or group of devices 4 Devices assigned to this profile Manage attached devices to the user profile 5 Delete Profile Deletes the selected user profile 8 Effective May 15, 2019. Network Settings The "Network Settings" section is used to modify a number of device settings, including the network name and password. # Item 1 Network Name 2 Network Password 3 Notifications 4 IP Addresses 5 IPv6 6 Software Status 7 Network timezone 8 Advanced Settings Description Manages the network name Manages the network password Manage notifications for changes on your network Displays the external and gateway IP addresses Enable/disable IPv6 Displays the current software status Manages the timezone of the network Houses additional network settings · Refer to the Advanced Settings section for more information 9 Effective May 15, 2019. Manage eeros The "Manage eeros" option allows you to manage your eeros devices. Tap on a device for more details or to edit settings. 10 Effective May 15, 2019. Manage eeros (cont.) # Item 1 Status 2 Connection Details 3 Connected Devices 4 Location 5 LED light 6 Nightlight Settings Description Displays whether the device is connected to the network Displays network signal strength to the Beacon Displays count of devices connected to Beacon Manage Beacon location information Toggle LED lights on the Beacon Toggle nightlight on the Beacon 11 Effective May 15, 2019. Advanced Settings The "Advanced Settings" section contains advanced network settings to further modify your network. Please note: If your eero system is configured in Bridge Mode, these features will not be accessible in the eero application. # Item Description 1 Internet Connection 2 DNS 3 DHCP & NAT Verify basic network information, such as the IP address · Your network connection can be negatively affected if these settings are changed from default Verify basic DNS settings · Your network connection can be negatively affected if these settings are changed from default Verify DHCP and NAT settings · Your network connection can be negatively affected if these settings are changed from default 4 Reservations and Port Forwarding Manage ports and devices with reserved IP addresses 5 UPnP 6 Thread Verify Universal Plug and Play settings · Your network connection can be negatively affected if these settings are changed from default Enable/Disable Thread protocol (Beta) · Toggling this feature will trigger a network reboot 7 Restart Network Restarts all eero Bases and Beacons 8 Delete Network Factory resets all eero Bases and Beacons, and network settings · This option should not be used 12 Effective May 15, 2019. Reservations and Port Forwarding IP reservations allow you to keep the same IP addresses for a particular device. Port forwarding is used for certain applications like games which need direct connections to other devices on the Internet. To reserve an IP address for a device and enable port forwarding: 1. Navigate to the Advanced Settings menu. 2. Tap the Reservations and Port Forwarding option. 3. Tap the Add a reservation option. 13 Effective May 15, 2019. 4. Tap the device you would like create an IP reservation for, enter the IP address and tap Save. You should be returned to the Reservations & Port Forwarding screen. 5. Tap the device the user would like to open a port on. 6. Tap the Open a port option. 7. Fill in the Port name, External and Internal port numbers, select the desired protocol, then tap Save. 14 Effective May 15, 2019. Turning Off Bridge Mode Turning off bridge mode will limit WOW!'s support abilities in the event any issues should arise, and you will be responsible for managing your own network. To turn off bridge mode and enable all of the eero system's advanced features: 1. From the App Menu, select Network Settings, then navigate to `Advanced Settings' and tap on DHCP & NAT. 15 Effective May 15, 2019. 2. Check Automatic and tap Save on the top right. You will then be prompted to reboot the eero system to apply the new settings. 16 Effective May 15, 2019. Help The "Help" section contains troubleshooting steps you can follow to fix common network issues. This section also provides easy access to email support and the WOW! Help Center. # Item 1 Visit the WOW! Help Center 2 Email WOW! Support 3 Troubleshooting Description Displays WOW! contact information Contacts WOW! via email support Launches basic troubleshooting steps you can follow to fix common network issues. · Refer to the Whole-Home WiFi Troubleshooting section for more information 17 Effective May 15, 2019. Equipment Base Back Panel 18 Effective May 15, 2019. Beacon Back Panel 19 Effective May 15, 2019. Side Panel 20 Effective May 15, 2019. Thread Technology Thread is a networking protocol designed for supporting low-powered devices. This includes smart locks, doorbells, fans, and thermostats. All 2nd-generation eero hardware--including 2nd generation eeros and eero Beacons--is built to support the Thread protocol. Enabling Thread In order to use Thread devices, you will first need to enable the Thread feature. To enable this feature, first make sure your network is running a minimum version of eeroOS 3.7.0 and you are using the latest mobile app (v2.14.0 or greater). Once confirmed, open the eero app, tap on the menu button, tap on Network Settings, and tap on Advanced Settings. In the Advanced Settings page, there will be a section for Thread. Tap on this section, and enable Thread. Doing so will reboot your network. Please note that Thread functionality will not be active on Bridged networks. Adding Thread Devices Once you've taken the steps to enable Thread, you will see a new section in the Connected Devices area of the eero mobile app. Tapping "+" in the upper right corner will allow you to select "Thread" and begin the Thread commissioning process. Your mobile phone must be connected to your eero network in order to use Thread commissioning. Thread devices typically include a QR commissioning code. Scanning this code will begin the process to add a Thread product to your eero network. Finding Thread Devices The Thread ecosystem is still young with most available devices being targeted to product makers and developers. The Thread Group website lists certified hardware and components. The OpenThread guide also suggests products and shows how to get started building your own Thread based solution. 21 Effective May 15, 2019. Additional Support Additional user guides and tutorials to assist you with your WOW! Business services can be found at https://www.wowforbusiness.com. 22Adobe PDF Library 15.0 Adobe InDesign 14.0 (Macintosh)