Evo Max Series Manual

Erin

Evo Max Series Manual

Manuals - Evoheat

Evo Max Series Manual Commercial Hot Water

File Info : application/pdf, 17 Pages, 1.79MB

MANUAL-Evo-Max-Series

1 Evo Max Series Manual
Contents
1. Introduction __________________________________________________________________________________ 2 2. Unit Specifications _____________________________________________________________________________ 2
2.1 Technical Data _____________________________________________________________________________ 2 2.2 Dimensions _______________________________________________________________________________ 3 3. Safety Instructions _____________________________________________________________________________ 4 4. Installation ___________________________________________________________________________________ 4 4.1 Transit ___________________________________________________________________________________ 4 4.2 Location of Install & Minimum Clearances _______________________________________________________ 5 4.3 Plumbing Component _______________________________________________________________________ 6 4.4 Electrical Component _______________________________________________________________________ 6 4.5 Initial Start-up of the Unit ____________________________________________________________________ 7 5. Operation____________________________________________________________________________________ 8 5.1 Main Interface _____________________________________________________________________________ 8 5.2 Functions of the Controller ___________________________________________________________________ 8
5.2.1 Turning On & Off _______________________________________________________________________ 8 5.2.2 Mode Switch___________________________________________________________________________ 9 5.2.3 Setting Target Temperature _______________________________________________________________ 9 5.2.4 Fast Heating ___________________________________________________________________________ 9 5.2.5 Timer Setting _________________________________________________________________________ 10 5.2.6 Fault Interface ________________________________________________________________________ 10 5.2.7 Colour Display Calibration _______________________________________________________________ 10 6. Troubleshooting _____________________________________________________________________________ 11 6.1 Electronic Control Fault Table ________________________________________________________________ 11 7. Appendix ___________________________________________________________________________________ 13 7.1 Parameter List ____________________________________________________________________________ 13 7.2 Cable Specifications________________________________________________________________________ 13 7.3 Wire Control Interface Diagram ______________________________________________________________ 13 7.4 Controller Interface Diagram ________________________________________________________________ 14 8. Maintenance ________________________________________________________________________________ 15 9. Warranty ___________________________________________________________________________________ 16

2 Evo Max Series Manual
1. Introduction
This manual contains all the necessary information in regard to the installation, troubleshooting, operation and maintenance of this unit. Ensure instructions in this manual are adhered to at all times. Failing to comply with these recommendations will invalidate the warranty. This manual and all others are available for download on our website.

The EVO Max is the best solution for commercial hot water that offers a higher C.O.P than traditional boilers. Using cutting edge technology, green refrigerants, high efficiency heat exchanger and a circulating heating method, the EVO Max can help end users SAVE MORE THAN 66% on their annual hot water operating costs - WHILE DELIVERING
UP TO 80°C HOT WATER!

· Energy efficient replacement for inefficient coal, gas and electric boiler systems
· Fast, stable and bulk hot water supply

· Ideal for high temperature water applications
· 304 stainless steel chassis and cabinet

2. Unit Specifications
2.1 Technical Data
Unit Rated heating capacity Rated hot water capacity Rated heating power input Rated heating current input COP Power supply Compressor quantity Compressor type Fan quantity Fan power input Fan rotate speed Noise Water pipe outlet/inlet

Model kW L/h kW A
pcs
W RPM dB(A)

Evo Max 19 19 326 5.3 9.2 3.58
1
2 200x2 800
62 DN32/DN32

Evo Max 35

Evo Max 70

602

1204

9.5

21.3

30.5

3.68

380-415V/3N~/50Hz

Scroll

750

750x2

800

DN40/DN40

DN65/DN65

Evo Max 135 135 2321 38.6 75.8 3.50
4
4 1800x2
850 70 DN80/DN80

Operating Conditions for Testing: Temperature of external dry/wet bulb: 20°C /15°C ; temperature of water inlet: 15°C; temperature of water outlet: 65°C

3 Evo Max Series Manual
2.2 Dimensions
Evo Max 19
Evo Max 35

Evo Max 70 & 135

Evo Max 70 Unit foot mounting dimensions: 1170x998 Evo Max 135 Unit foot mounting dimensions: 1590 x 1098

Unit: mm

Evo Max 19 1267

694

Evo Max 35 517

360

Evo Max 70 170

539

Evo Max 135 164

614

4 (H)

5 (W)

7 (L)

107

1605

450

725

1178

402

598

1900

980

516

1195

925

530

1980

1050

998

1170

1930

575

2360

1150

1098

1590

2350

4 Evo Max Series Manual
3. Safety Instructions
· Installation, repairs and maintenance of this unit must be performed by a qualified technician. · Any wiring must comply with local electrical regulations. · If any abnormal instances occur or a strange smells, the unit must be shut off by the power supply. · Do not put fingers or objects into the fans or evaporator of the unit. · The unit must be earthed to avoid any risk caused by insulation defects. · No wiring must come into contact with the heat source or the rotating fan parts. · The unit must be handled and lifted with appropriate equipment in correlation with the unit's size and weight. · Electrical power must be switched off before any work is started on the unit. · Do not expose the unit to or install near any flammable gases. · Ensure there is a circuit breaker for this unit. · Copper and iron can not be used as a fuse. · The unit is equipped with an over-load protection system. After a previous stoppage, the unit will not start for at
least 3 minutes. · If the supply cord is damaged, it must be replaced by the manufacturer, our service agent or a similarly qualified
person in order to avoid a hazard. · USE SUPPLY WIRES SUITABLE FOR 75. · Caution: Single wall heat exchanger, not suitable for potable water connection.
4. Installation
4.1 Transit
When the heat pump is to be transported, please keep the unit standing upright. The unit cannot be laid down, otherwise inner parts of the device may become damaged. If the unit needs to be hung up during installation. Use the special lifting hole (hook) on the unit base), an 8 metre cable will be needed to do so. There must be padding of some kind between the cable and the unit to prevent damage to the heat pump cabinet. DO NOT TOUCH THE RADIATING FINS BEHIND THE MACHINE WITH HANDS OR OBJECTS!

5 Evo Max Series Manual

4.2 Location of Install & Minimum Clearances
The unit can be installed in any outdoor area which can carry heavy machinery, such as a terrace, rooftop, the ground etc.

The location must have adequate ventilation and be free from strong winds.

The installation location must be free from heat radiation and fire hazards.

Ensure there are no obstacles near the air inlet and outlet of the heat pump.

There must be a water channel around the heat pump to drain condensing water.

Ensure that there is enough space around the unit for maintenance.

The heat pump can be installed onto the concrete basement using expansion screws, or onto a steel frame

with rubber feet which can be placed on the ground or rooftop. Ensure the unit is placed horizontally.

Single Unit

Multiple Units

6 Evo Max Series Manual
4.3 Plumbing Component
· Try to reduce the resistance to the water from the piping.
· The piping must be clear and free from dirt and blockage. A water leakage test must be carried out to ensure that there is no water leaking before the installation can be made.
· The pipe must be tested by pressure separately. DO NOT test it together with the unit.
· There must be an expansion tank on the top point of the water loop, and the water level inside the tank must be at least 0.5meters higher than the top point of the water loop.
· The flow switch is installed inside of the heat pump, check to ensure that the wiring and action of the switch is normal and controlled by the controller.
· The connection between the heat pump and the construction is best to be of a flexible type to avoid vibration transfer. The support to the water pipe must be separate, but not rely on the heat pump unit.
· Try to avoid any air from being trapped inside the water pipe, there must be an air vent on the top point of the water loop.
· There must be a thermometer and pressure meter at the water inlet and outlet for easy inspection during running.
· There must be drainage on the low points of the water system, and there is already drainage on the chassis of the heat pump. The water in the system must be drained out during winter if the heat pump is not to be used.
4.4 Electrical Component
- Open the panel and open the power line hole
- Thread the power line though the hole and connect it to the power line terminal. The three-core control line of the remote controller shall be plugged with the three-core signal line on the main board according to the wiring diagram.
- For an external water pump, thread the power line of the water pump through the hole and connect it to the water pump terminals.
- If an additional auxiliary heater is needed to be to be controlled by the heat pump controller, the relay (or power) of the aux-heather must be connected to the relevant output of the controller.
ATTN: - The unit should use an independent power supply, see wiring as required in the below table. Power supply
voltage must be in line with the rated voltage.
- The power supply circuit must be equipped with an All-pole disconnect device and have at least 3mm contact opening distance.
- The wiring must be completed by a professional technician in accordance with the circuit diagram.
- Power supply circuit must have earth wire; the earth wire of power should be connected with an external earth wire safely. The external earth wire must be in order.
- The creepage protection device must be settled in accordance with the relevant national technical standards for electronic equipment.
- The power wire and signal wire should be neatly arranged. High voltage wires and low voltage wires must be separated and free from any interference. These wires must also be free from any pipes or valves on the unit.
- When all wiring is completed, the power should only be connected after a thorough double check.

Evo Max 19

Power Supply 380/3N~/50Hz

Cable

3x2.5mm2

2x2.5mm2

Creepage Protector 30mA Less than 0.1
SEC

7 Evo Max Series Manual
4.5 Initial Start-up of the Unit
Prior to Trial Operation
Check the indoor unit, make sure that the pipe connection is done correctly and that the relevant valves are open.
Check the water loop to ensure that there is enough water inside of the expansion tank, that the water supply is good and that the water loop has no air in it and is full of water. Make sure there in good insulation for the water pipe.
Check the electrical wiring. Make sure that the power voltage is normal, the screws are fastened, the wiring is made in line with the diagram and the earthing is connected.
Check that the heat pump, including all the screws and different parts are in good order. When the power is on, review the indicator on the controller to see if there is any failure indications. The gas gauge can be connected to the check valve to see the high pressure (or low pressure) of the system during trial running.
Trial Operation Start the heat pump and check whether the water pump is running, if it is running normally there will be 0.2MPa on the water pressure meter.
When the water pump runs for 1 minute, the compressor will start. Hear whether there is a strange sound coming from the compressor. If an abnormal sound occurs, please stop the unit and check the compressor. If the compressor runs well, look for the pressure meter of the refrigerant.
Check whether the power input and running current is in line with the manual. If not stop the unit and check for why this may be occurring.
Adjust the valves on the water loop to make sure that the hot (cool) water supply to each door is good and meets the requirement of heating (or cooling).
Review whether the outlet water temperature is stable.

8 Evo Max Series Manual
5. Operation
5.1 Main Interface

Key No. 1
2
3 4
5
6
7
Icon No. 8 9 10

Key Name On and off
Mode key
Temperature setting Fast heating
Timer setting
Setup key
Fault icon
Icon Name Defrosting Hot Water Mode Heating Mode

Key Function Click this key to switch ON or OFF Red represents ON, while grey represents OFF Hot water mode, heating mode, cooling mode, hot water + heating mode or hot water + cooling mode can be selected by pressing this key Click this to set the target temperature Click this key to start rapid heating This key will be displayed during heating Click this key to set the timer. White represents not enabled, while
green represents enabled Click this key to check the unit status, time, factory parameters,
temperature curve, timer setting and mute setting This icon will flash when there is an error occurring, then the display
will enter the failure record interface after tapping this icon Meaning
The machine is in defrosting mode when this icon is shown This machine is in hot water mode then this icon is shown This machine is in heating mode when this icon is displayed

5.2 Functions of the Controller
5.2.1 Turning On & Off
1. In the shut-down interface (on/off key will be in grey), press the on/off key to start the unit 2. In the starting-up interface (on/off key will be red), pressing on/off will turn the unit off

9 Evo Max Series Manual
5.2.2 Mode Switch
In the main interface, there are five modes that can be selected after tapping the mode key: Note: If you have purchased a heating-only model (with no cooling functions), "cooling" mode will not appear

5.2.3 Setting Target Temperature

1. Pressing (1) will bring the controller back to the main interface
2. Pressing (2) will allow the target temperature to be set, a pop-up keyboard will appear
3. Pressing (3) will allow the target temperature of cooling mode to be set through the keyboard

When the target temperature is being set, the following keyboard will appear

5.2.4 Fast Heating

1. New target temperature under current settings 2. Return Key: returns you to the main interface 3. Delete Key: will undo your last action 4. Enter Key: Saves changes and return to menu

Under heating mode, click the fast heating key (1) and the following interface will appear. Click (2) to start fast-heating mode and (3) to close it.

10 Evo Max Series Manual

5.2.5 Timer Setting
Click the timer setting key to enter the timer settings and the following interface will appear

EXAMPLE: The unit will start-up at 17:10 and shut-down at 20:10.

KEY NAME

KEY COLOUR

KEY FUNCTION

Return Key

Click this key to return to the main interface

Enable 2 Timer
ON

Enable: Green ON Disable: Grey OFF

Click this key to start or turn off the timed start up function

Enable 3 Timer
OFF

Enable: Green ON Disable: Grey OFF

Click this key to start or turn off the timed start up function

5.2.6 Fault Interface
Click the fault icon on the main interface and it will display as follows: 1 Fault code
2 Fault Name
3 Date of fault occurrence (dd/mm/yy) 4 Click to clear all fault records

5.2.7 Colour Display Calibration
Keep clicking quickly at the blank area on any interface till you hear a long beep. Then you will enter the calibration interface. Click "+" to start calibration. When you hear the beep again, you will have finished calibration and can exit.

11 Evo Max Series Manual

6. Troubleshooting

6.1 Electronic Control Fault Table

Protect/fault
Standby Normal boot Inlet Temp Sensor Fault
Outlet Temp Sensor Fault

Fault display Non Non P01
P02

Reason
The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit

Water Tank Temp Sensor

P03

AT Sensor Fault

P04

Syst1:Coil temp1 Sensor

P153

Syst1:Coil temp2 Sensor

P154

Syst1:Suction temp Sensor P17

Syst1:Antifreeze Sensor1(US) P191

Syst1:Antifreeze Sensor2(US) P193

Syst1:Antifreeze Sensor4(HSS) Syst1:Inlet Sensor(EVI)

P195 P101

Syst1:Outlet Sensor(EVI)

P102

Syst1:Exhaust temp Sensor P181

The temp. Sensor is broken or short circuit The ambient temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit

Syst1:Pressure Sensor fault PP11

Syst2:Coil temp Sensor

P25

Syst2:Suction temp Sensor P27

Syst2:Antifreeze Sensor1(US) P291

Syst2:Antifreeze Sensor2(US) P293

Syst2:Antifreeze Sensor1(HSS) Syst2:Antifreeze Sensor2(HSS) Syst2:Exhaust Temp Sensor

P292 P296 P281

Syst2:Pressure Sensor fault PP21

Syst2:Inlet Sensor(EVI)

P201

Syst2:Outlet Sensor(EVI)

P202

Syst1:Exhaust Overtemp

P182

Syst2:Exhaust Overtemp

P282

Low ATProtection

The system 1 pressure Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The system 2 pressure Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The temp. Sensor is broken or short circuit The ambient temp. is low

Elimination methods
Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the pressure sensor or pressure Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the pressure sensor or pressure Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor Check or change the temp. sensor

12 Evo Max Series Manual

Fan Motor1 Fault

F031

Fan Motor2 Fault

F032

Communication Fault (speed control module) Communication Fault

E081 E08

Syst1:Comp Overcurrent

E101

Syst2:Comp Overcurrent

E201

Syst1: HP Protection Syst2: HP Protection Syst1: LP Protection Syst2: LP Protection Flow Switch Protection

E11 E21 E12 E22 E032

Aux Superheat Protection

E04

Prim Anti-freezing Prot Secondary Anti-freezing Prot Syst1:Antifreeze(US)

E19 E29 E171

Syst2:Antifreeze(US)

E271

Syst1:Antifreeze(HSS)

E172

Syst2:Antifreeze(HSS)

E272

Syst1:Exhaust Overtemp Syst2:Exhaust Overtemp Excess Water Temp Diff

E182 E282 E06

1. Motor is in locked-rotor state 2.The wire connection between DC-fan motor module and fan motor is in bad contact 1. Motor is in locked-rotor state 2.The wire connection between DC-fan motor module and fan motor is in bad contact "Speed control module and main

1. Change a new fan motor 2. Check the wire connection and make sure they are in good contact
1. Change a new fan motor 2. Check the wire connection and make sure they are in good contact
Check the communication connection

Communication failure between wire controller and mainboard The compressor is overload The compressor is overload The high-pressure switch is broken The high-pressure switch is broken The high-pressure switch is broken The high-pressure switch is broken No water/little water in water system The electric-heater protection switch is broken The ambient temp. is low The ambient temp. is low Use side water system temp. is low
Use side water system temp. is low
Heat side water system temp. is low
Heat side water system temp. is low
The compressor is overload The compressor is overload Water flow is not enough and low pressure difference

Check the wire connection between remote wire controller and main board Check whether the system of the compressor running normally Check whether the system of the compressor running normally Check the pressure switch and cold circuit Check the pressure switch and cold circuit Check the pressure switch and cold circuit Check the pressure switch and cold circuit Check the pipe water flow and water pump Check to see whether the electric heater has been running under the temperature over 150 for a long time
1. Check the US water temp. or change the temp. Sensor 2.Check the pipe water flow and whether water system is jammed or not 1. Check the US water temp. or change the temp. Sensor 2.Check the pipe water flow and whether water system is jammed or not 1. Check the HSS water temp. or change the temp. Sensor 2.Check the pipe water flow and whether water system is jammed or not 1. Check the HSS water temp. or change the temp. Sensor 2.Check the pipe water flow and whether water system is jammed or not Check whether the system of the compressor running normally Check whether the system of the compressor running normally Check the pipe water flow and whether water system is jammed or not

13 Evo Max Series Manual
7. Appendix
7.1 Parameter List
Meaning Cooling target temperature set point Heating the target temperature set point Hot water target temperature set point

Default 12°C 40°C 55°C

Remarks Adjustable Adjustable Adjustable

7.2 Cable Specifications
Single Phase Unit

Nameplate max. current
No More than 10A 10~16A 16~25A 25~32A 32~40A 40~63A 63~75A 75~101A
101~123A 123~148A 148~186A 186~224A

Phase Line
2 x 1.5mm 2 x 2.5mm 2 x 4mm 2 x 6mm 2 x 10mm 2 x 16mm 2 x 25mm 2 x 25mm 2 x 35mm 2 x 50mm 2 x 70mm 2 x 95mm

Earth Line
1.5mm 2.5mm 4mm 6mm 10mm 16mm 25mm 25mm 35mm 50mm 70mm 95mm

MCB
20A 32A 40A 40A 63A 80A 100A 125A 160A 225A 250A 180A

Creepage Protector
30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec 30mA less than 0.1 sec

Signal Line n x 0.5mm2

Three Phase Unit

Nameplate max. Phase Line Earth Line

current

No More than 10A 3 x 1.5mm

1.5mm

10~16A

3 x 2.5mm

2.5mm

16~25A

3 x 4mm

4mm

25~32A

3 x 6mm

6mm

32~40A

3 x 10mm

10mm

40~63A

3 x 16mm

16mm

63~75A

3 x 25mm

25mm

75~101A

3 x 25mm

25mm

101~123A

3 x 35mm

35mm

123~148A

3 x 50mm

50mm

148~186A

3 x 70mm

70mm

186~224A

3 x 95mm

95mm

When the unit is to be installed outdoors, use a UV resistant cable.

MCB
20A 32A 40A 40A 63A 80A 100A 125A 160A 225A 250A 180A

7.3 Wire Control Interface Diagram
Sign V R T A B G

Signal Line n x 0.5mm2

Meaning 12v (power +) No Use No Use 485A 485B GND (power-)

14 Evo Max Series Manual
7.4 Controller Interface Diagram

No. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36

Sign AI/DI01 AI/DI02 AI/DI03 AI/DI04 AI/DI05 AI/DI06 AI/DI07 AI/DI08 AI/DI09 AI/DI10 AI/DI11 AI/DI12 AI/DI13 AI/DI14 AI/DI15 AI/DI16 AI17 (50K) AI18 (50k) 0~5V_IN1 0~5V_IN2 0~5V_IN3 PWM_IN1 PWM_IN2 PWM_OUT1 PWM_OUT2 0~10V OUT1 0~10V OUT2 +5V +12V CN1 CN2 CN4 CN5 CN8 CN15 RO11

Meaning Water input temperature Water output temperature System 1 coil temperature Ambient temperature System 1 suction temperature System 1 antifreeze 1 temperature/ system 1 coil temperature 2 System1 Antifreeze 2 Temperature Water tank Temperature System1 Antifreeze 4 Temperature Temperature of the EVI inlet of system 1 Temperature of the EVI outlet of system 1 The high-preesure switch 1 The low-preesure switch 1 Water flow switch protection Emergency switch iutput Mode switch Overload switch of electric heater System Exhaust temperature 1 System 1 compressor current detection Water level sensor pressure sensor 1 System flow meter (reserved) No use AC Fan control output No use No use No use 5V output 12V output Communication ports on the expansion board Centralized control port Electronic expansion valve 1 Colour line controller Electronic expansion valve of EVI in system 1 DTU Electromagnetic three-way valve 2

15 Evo Max Series Manual

RO10

RO09

RO08

RO07

RO06

RO05

RO04

RO03

RO02

RO01

Electromagnetic three-way valve 1 Hot water pump Alarm output AUX superheat 4-way valve Water pump Fan 2 / Fan low speed Fan 1 / Fan high speed Compressor 2 Compressor 1

8. Maintenance
Check the water supply and the air vent frequently to avoid lack of water or air in the water loop.
Clean the water filter periodically to keep the water good quality. Lack of water and dirty water can damage the unit. The heat pump will start the water every 72 hours when it is not running to avoid freezing.
Keep the unit in a clean, dry place with good ventilation. Clean the heat exchanger every few months to keep a good heat exchange rate and save energy.
Check each part of the unit and the pressure of the system. Replace any failing parts and recharge the refrigerant if needed.
Check the power supply and the electrical system, make sure all electrical components are wired well and working.
If the heat pump is not to be used for an extended period of time, please drain all the water out.
Drain the water out from the lowest point of the heat exchanger to avoid freezing in winter. Water recharge and full inspection on the heat pump is needed before being restarted.
The water loop of the heat pump MUST be protected from freezing in winter. Do not shut off the power supply to the heat pump in winter. When the air temperature is below 0°C, if the inlet water temperature is above 2°C and below 4°C the water pump will begin freezing protection. If the inlet water is lower than 2°C, the heat pump will begin heating.

16 Evo Max Series Manual
9. Warranty
Please refer to the EvoHeat website for warranty details · Australia: www.evoheat.com.au · South East Asia: www.evoheat.com.sg
1. Warranty terms are from date of purchase.
2. This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental damage, improper voltage, vermin infestation, incompetent installation, any fault not attributable to faulty manufacture or parts, any modifications which affect the reliability or performance of the unit.
3. This warranty does not cover the following:
a. Natural Disasters (hail, lightening, flood, fire etc.) b. Rust or damage to paintwork caused by a corrosive atmosphere c. When serviced by an unauthorized person without the permission of Evo Industries d. When a unit is installed by an unqualified person e. Where a unit is incorrectly installed f. When failure occurs due to improper or faulty installation g. Failure due to improper maintenance (refer Operating Instructions) h. `No Fault Found' service calls where the perceived problem is explained within the i. Costs associated with delivery, handling, freighting, or damage to the product in transit.
4. If warranty service is required you should:
a. contact Evo Industries Australia on 1300 859 933 or via our Contact page on our web site b. provide a copy of your receipt as proof of purchase c. have completed the online warranty registration or provide a completed warranty card.
5. Onsite technical service is available within the normal operating area of your Evo Industries authorized Service Centre. Service outside this area will incur a traveling fee.
6. Unless otherwise specified to the purchaser, the benefits conferred by this express warranty and additional to all other conditions, warranties, rights and remedies expressed or implied by the Trade Practices Act 1974 and similar consumer protection provisions contained in legislation of the States and Territories and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or modify such rights, remedies, obligations or liabilities.
Warranty Registration
EvoHeat highly recommend customers to complete their warranty details online to ensure efficient warranty claim processing.
To register your warranty, scan our QR Code or head to our website and fill in the Warranty Registration Form: https://evoheat.com.au/warranty-registration/

References

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