Cisco IP Phone 8800 Series Multiplatform Phones Release Notes for Firmware Release 11.0(1)SR1

First Published: 2017-10-25

Cisco IP Phone 8800 Series Multiplatform Phones Release Notes for Firmware Release 11.0(1)SR1

These release notes support the Cisco IP Phone 8800 Series Multiplatform Phones running SIP Firmware Release 11.0(1)SR1.

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html

Installation

Install Firmware

The Cisco IP Phone 8800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.

1. Go to the following URL: http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm
2. Choose Cisco IP Phones 8800 Series.
3. Choose your phone model.
4. Choose Session Initiation Protocol (SIP) Software.
5. In the Latest Releases folder, choose 11.0(1)SR1.
6. Download the file cp-88xx.11-0-1MSR1-1.zip.
7. Unzip the files.
8. Put the files on the tftp/http/https download directory.
9. Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is: <schema>://<serv_ip[:port]>/filepath/sipxxx.loads
10. The third-party call control can also upgrade via a URL in the web browser: <schema>://<serv_ip[:port]>/filepath/sipxxx.loads
11. Here is an example,
    http://10.74.10.225/firmware/sip88xx.11-0-0MPP-7dev.loads
12. Note: The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.
13. After the firmware upgrade completes, the phone reboots automatically.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

• Chinese (China)
• Chinese (Hong Kong)
• Chinese (Taiwan)
• Japanese (Japan)
• Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

No Beep Sound Heard when the Mute Key is Pressed

When you press the Mute button during a call, you may not hear a beep sound. For anyone who is visually impaired, press the Mute button once to mute the phone and press the button twice to unmute the phone.

Phone Has a Firmware Build Earlier than 11.0.0

Sometimes, a phone taken out of the box has a firmware build earlier than 11.0.0. When this happens, you must upgrade the firmware on your phone before you provision it.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

• All severity level 1 or 2 bugs
• Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

• Internet connection
• Web browser
• Cisco.com user ID and password

Step 1: To access Cisco Bug Search, go to: https://tools.cisco.com/bugsearch

Step 2: Log in with your Cisco.com user ID and password.

Step 3: To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following list shows the defects that are open for the Cisco IP Phone 8800 Series Multiplatform Phones for Firmware Release 11.0(1)SR1.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Resolved Caveats

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search, on page 3.

• CSCvf77452: When provisioning a secondary config file to 8861 phone, 'Resource Exhausted' error message appeared
• CSCvf77534: 88xx-3PCC: SIP Line failing to perform SIP REG FAILOVER to secondary SBC
• CSCvg03527: Resumed held call does not use offhook handset, but Preferred Audio Device
• CSCvg13425: 8861 shows "Network Connection Failure" and "Disconnected"
• CSCvg30255: Under CPE with QMON: After any incoming/outgoing call
• CSCvg30260: Wrong DNS A query sent by device
• CSCvg38032: F2100 - MPP phone does not block/ignore SIP messages from unknown sources

The following list shows the defects that are resolved for the Cisco IP Phone 8800 Series Multiplatform Phones for Firmware Release 11.0(1)SR1.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search, on page 3.

• CSCvf06312: 3pcc-88xx: can't hear the remote party for 1-2 seconds
• CSCvf77452: When provisioning a secondary config file to 8861 phone, 'Resource Exhausted' error message appeared
• CSCvf82885: Lack of Connectivity :REGISTER with a Call-ID incomplete
• CSCvf94005: Cannot generate encrypted file using http+openssl
• CSCvf96007: SIP notify message to retrieve current device configuration
• CSCvf96974: 8861 fails to obtain IP address after reboot when on VVLAN
• CSCvg29271: Phone answers to unsolicited SIP messages even after setting "Restricted Access Domains"
• CSCvg29326: CP-8861-3PCC-K9= Voice Quality Report not getting set
• CSCvg30274: BLF led randomly not aligned (blinking orange) because device didn't
• CSCvg38265: Key Reinstallation attacks against WPA protocol

Cisco IP Phone Firmware Support Policy

For information on the support policy for phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Legal and Compliance Information

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FCC Compliance

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

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