Kenmore CSV|GoTM Cordless Stick Vac Use & Care Guide
Model/Modelo: 125.10438910
Vacuum Cleaner Help Line: 1-877-531-7321 (8:00am-5:00pm EST, M-F)
Manufacturer: Transform SR Brands Management LLC, Hoffman Estates, IL 60179 USA
Website: www.kenmore.com Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way. For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321. You will need the complete model and serial numbers when requesting information. Your vacuum cleaner's model and serial numbers are located on the Model and Serial Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner. Model No.: ____________________________________________ Serial No.: ____________________________________________ Date of Purchase: ______________________________________ Keep this book and your sales check (receipt) in a safe place for future reference. Your Kenmore Cordless Vacuum Cleaner is packaged with the following parts and components assembled separately in the carton: ⚠️ WARNING! READ ALL INSTRUCTIONS IN THIS GUIDE BEFORE ASSEMBLING OR USING YOUR VACUUM CLEANER. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow all safety precautions listed below. NOTICE This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Product Disposal This product contains an internal Lithium-ion battery pack formulated from environmentally sensitive materials. This product must be disposed of properly with due care for the environment. Do not dispose of product with household garbage. Consult your local waste authority for information regarding available recycling or disposal options. SAVE THESE INSTRUCTIONS Household use only. KENMORE LIMITED WARRANTY FOR ONE YEAR from the date of sale, this product is warranted against defects in material or workmanship when it is assembled, operated and maintained according to all supplied instructions. WITH PROOF OF SALE, a defective appliance will be replaced free of charge. For warranty coverage details to obtain free replacement, visit the web page: www.kenmore.com/warranty This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period. This warranty is void if this product is ever used for other than private household purposes. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Transform SR Brands Management LLC, Hoffman Estates, IL 60179 It is important to know your vacuum cleaner's parts and features to assure its proper and safe use. Review these before using your vacuum. Available online at www.SearsPartsDirect.com or call 844-553-6667. Note: For proper electrical contact, always ensure that the metal contact surfaces of the motorized nozzle, the wand, and the hand vacuum are clean before use. Before assembling the vacuum cleaner, check the PACKING LIST (Page 2). Use this list to verify that you have received all the components of your new Kenmore CSV Go Cordless Stick Vac. ⚠️ WARNING: Before charging, make sure the unit is turned OFF. The battery requires approximately 4 hours of charging to regain full capacity. While the unit is charging, the battery indicator ring will flash blue. When the battery is fully charged, the battery indicator will show a continuous blue light, and turn off after 15 minutes. Note: The unit can be charged while it is hung on the wall mountable bracket. Attach bracket to wall no more than 59'' from a wall electrical outlet. Note: If the battery indicator does not illuminate when charging, ensure that the charging adapter is plugged in properly to the wall outlet and the charging port on the hand vacuum. For better battery performance, it is recommended to charge the unit when the battery indicator shows a continuous yellow light during operation, and remove the charging adapter from the unit after the battery is fully charged. Never charge the batteries in temperatures above 104°F (40°C) or below 39.2°F (4°C). It is normal for the charger to become warm when charging. CAUTION: Moving parts! To reduce the risk of personal injury, DO NOT touch the brush roll when the vacuum is on. Contacting the brush roll while it is rotating can cut, bruise or cause other injuries. Always turn off before servicing. Use caution when operating near children or pets. The on/off trigger button is located on the inner side of the hand vacuum handle. The vacuum has two-speed controls: ECO and HIGH. Change speed by pressing the speed change button. The battery power level indicator lights up to give you an idea of how much battery power remains at any given time. CAUTION: Operate the appliance at room temperature between 39.2°F (4°C) and 104°F (40°C) in order to ensure safe and normal function. Before vacuuming floors, connect the motorized nozzle to the wand. Then connect the hand vacuum to the wand. The motorized nozzle can be used for cleaning carpets or rugs, as well as hard floors. To start the vacuum, press the on/off trigger button. Once turned on, the battery level indicator will be lit. The vacuum starts in the ECO speed position. To switch the speed to HIGH, press the speed change button. Press the speed change button again to switch back to ECO speed. To turn the vacuum off, press the on/off trigger button again. When vacuuming on plush carpet, use ECO mode for best performance. Note: When battery power decreases to about 10% remaining, the battery level indicator will start flashing red. The flashing will continue until the unit is charged or is completely out of battery power. Easily clean messes on furniture, upholstery, stairs, and other hard-to-reach areas with the included combination tool. CAUTION: To reduce the risk of electric shock, remove the charging adapter from the unit, and make sure the unit is turned off before any maintenance. Dust Cup Emptying: For best performance, empty the dust cup after every use or once dust reaches the max fill line. Never operate the vacuum cleaner without the dust cup and filter in place. Before emptying the dust cup, ensure the vacuum is turned off. Filter Cleaning: If there is hair wrapped or blocked in the dust cup or the suction power is weak, it is necessary to wash the HEPA filter and pre-filter basket to clean off accumulated dust or hair. ⚠️ WARNING: Do not operate the vacuum cleaner without filters in place. The brush roll may accumulate debris such as strings, hair, and fibers. This type of debris can wrap around the brush and diminish its ability to clean effectively. CAUTION: Risk of injury. Brush may start unexpectedly. Disconnect power nozzle from wand before cleaning or servicing. If the brush roll is blocked or overloaded, the unit will automatically stop power. Switch the unit off and remove the obstruction. CAUTION: Do not use scissors or other sharp objects to remove a blockage from the hose. Note: It is recommended to store the vacuum within a temperature range between 39.2°F (4°C) and 104°F (40°C). Review the table for solutions to minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service dealer. ⚠️ WARNING: Disconnect electrical supply before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury.Before Using Your New Vacuum Cleaner
Packing List
Important Safety Instructions
Kenmore Vacuum Cleaner Warranty
Parts and Features
Replacement Parts
Item Part No. HEPA Filter 561051107 Pre-filter Basket 561051101 Brush Roll 561051103 2-in-1 Combination Tool 561051104 Charging Adapter 052-52632 Wall Mountable Bracket 561051102 Screw (2) 561011130 Component Descriptions:
Assembly Instructions
Note: To be able to charge the vacuum while it is mounted, attach the bracket to the wall no more than 59'' from a wall electrical outlet.Charging
Operating Instructions
Control Buttons
Battery Power Level Indicator
Vacuum Operation
Cleaning with the Hand Vacuum
Vacuum Maintenance and Care
Emptying Dust Cup and Cleaning Filter
IMPORTANT: The HEPA filter and pre-filter must dry completely before reuse.Cleaning the Motorized Nozzle & Blockages
Brush Roll Manual Cleaning
Brush Roll Reset
Hose Blockage Removal
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION Vacuum will not power on. Battery may be depleted. Charge the battery as instructed on page 10. Wrong charger being used. Be sure to use only the charger supplied with your product. Brush roll is jammed. Remove obstruction. Follow instructions on page 15. Hand vacuum or battery is damaged. Call 1-877-531-7321 for assistance. Battery indicator does not illuminate when charging the battery. Charging adapter is not plugged into outlet firmly. Be sure the charging adapter is plugged in properly to the outlet, and the charging connector is plugged into the charging port of the hand vacuum. Dust accumulated on the charging port of the hand vacuum. Clean off any dust accumulated on the charging port of the hand vacuum. No power at electrical outlet. Check circuit breakers. The battery is damaged. Call 1-877-531-7321 for assistance. The battery indicator is damaged. Call 1-877-531-7321 for assistance. Battery indicator does not illuminate when using the vacuum. Battery may be depleted. Charge the battery as instructed on page 10. The battery indicator is damaged. Call 1-877-531-7321 for assistance. Battery indicator red flashes and then turns off when using the vacuum. This indicates an obstruction of brush roll or missing of the filters, which causes the motor protection to trip. With the unit turned off, check to remove any obstruction in the brush roll or in the motor section, reinstall the filters into place and then restart. If the unit cannot be re-started, call 1-877-531-7321 for assistance. Battery may be depleted. Charge the battery as instructed on page 10. Brush roll in the motorized nozzle is not turning. Brush roll is jammed. Remove obstruction. Follow instructions on page 15. Brush roll is not installed properly. Remove the brush roll and reinstall as instructed on page 15. Debris accumulates on metal contacts connecting the dust cup and the main body of the hand vacuum. Remove the debris and reinstall as instructed on page 14. The dust cup is installed incorrectly. Reinstall the dust cup correctly as instructed on page 14. The hand vacuum and the wand are not connected into place. Reinstall the hand vacuum and the wand correctly as instructed on page 9. Nozzle motor and brush roll both are not turning. The motorized nozzle and the wand are not connected into place correctly. Reinstall the motorized nozzle and the wand correctly as instructed on page 15. Check to confirm the above connections are properly made. Re-start the unit. If the nozzle motor and brush roll are still not turning, the nozzle motor may be damaged. Call 1-877-531-7321 for assistance. Nozzle motor is spinning, but the brush roll is not rotating. The belt is broken. Call 1-877-531-7321 for assistance. Vacuum is not picking up or suction power is weak. Dust cup is full. Empty the dust cup. Filter needs cleaning. Follow filter cleaning instructions on pages 13-14. Filter needs to be replaced. To purchase parts visit www.searspartsdirect.com or call 1-844-553-6667. Battery may be depleted. Charge the battery as instructed on page 10. Dust cup is not installed well. Check the dust cup for correct installation and ensure it is snapped firmly in place. Filter is missing or installed incorrectly. Check the filter for correct installation. See pages 13-14. Dust escapes from vacuum. Filter is damaged and needs to be replaced. To purchase filter visit www.searspartsdirect.com or call 1-844-553-6667. Dust cup is full or is installed incorrectly. Empty the dust cup container or position the dust cup correctly and snap firmly into place. Pre-filter is missing or is installed incorrectly. Reinstall correctly as instructed on pages 13-14. Battery may be depleted. Charge the battery as instructed on page 10. Vacuum turns off on its own. Brush roll in the motorized nozzle is jammed or is not installed well causing motor protection system activated. With the unit turned off, remove the obstruction or re-install the brush roll as instructed on page 15 and then re-start. Excessive loading on brush roll brush. Remove the obstruction and then re-start. The battery is damaged. Call 1-877-531-7321 for assistance.