Eco Viva WP-RO-MATE4 Instruction Manual
1 Warranty Registration
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Thank you for choosing Ecoviva products! Our mission is to provide you with the best solution for daily pure drinking water, helping you live a healthier lifestyle. Your satisfaction is our greatest achievement. For any support you need, please feel free to reach out to us via our official email at support@ecoviva.co.
Scan the QR code to register a 1-year warranty and extend an additional year of product warranty. If you have any questions or concerns regarding our RO system, please don't hesitate to contact us through our official email at support@ecoviva.co.
2 Preparation
2.1 Precaution
Note: All aspects of this chapter relate to the safety and proper use of this product and must be strictly adhered to.
Precautionary Measures
- Avoid placing the machine in direct sunlight or outdoor locations for extended periods.
- Avoid placing the machine near corrosive substances.
- Do not expose the machine to environments below 0°C.
- Do not place heavy objects on the machine.
- Keep the machine away from flammable items.
- Do not use the machine under high water pressure.
Warning
- In case of machine malfunction, cut off the water and power supply immediately.
- Keep the machine out of children's reach and do not allow children to operate it.
- Avoid touching the power plug with wet hands.
Attention
- Do not disassemble or modify the machine yourself to prevent water leaks or damage.
- Ensure the source water temperature remains between 5-38°C (41-100.4°F).
2.2 Before Use
Open the package and take out the machine and all its components. Confirm that everything is perfect and by the items in the part list to ensure that nothing is missing or has been damaged during the shipping. If there is any broken or cracked part, do not proceed with the installation. Instead, contact us at support@ecoviva.co immediately. For an optimal user experience, we highly recommend watching the instructional video available on our website: https://www.ecoviva.co. Email: support@ecoviva.co
2.3 Required Tools
Enjoyable Mood ☀️
2.4 Specification
| Product Model | WP-RO-MATE4 |
| Product Size(L*W*H) | 14.1*8.2*13.5" |
| Feed Water Pressure | 0~60psi / 0~0.4MPa |
| Feed Water Temperature | 41~100°F / 5~38°C |
| Feed Water Requirement | Municipal Tap Water |
2.5 Parts List
RO System with Composite PCR Filter Cartridge Installed, Filter Replacement Wrench, Drip Tray, Instruction Manual in English & German.
2.6 Product Introduction
Filter Cartridge House Cover, Control Panel, Drip Tray, Feed Water Tank Cover, Feed Water Tank.
2.7 System Features
The system includes a Feed Water Tank, PCR Composite Filter, Heater, UV, and an Internal Pure Water Reservoir.
2.8 Control Panel
Filter Life Reminder: Light off: Normal, Light on: Nearly expired, Light Flashing: Expired.
Output TDS Number Display: Shows the TDS level of the output water.
Pure Water Producing Status: Light Flashing: Pure RO water is produced and automatically filled into the pure tank.
Feed Water Tank Status: Light off: Normal, Light Flashing: 1. Reminder for removing and refilling the feed water tank. 2. Feed water tank not detected.
UV Function Status: Light on: Sterilizing.
Water Quality Reminder: Light on: Output water TDS<99ppm, Light Flashing: Output water TDS≥99ppm.
Output Water Temperature Key: Allows selection of Normal Temp, Tea/Coffee (185°F), Formula (115°F), Boiling (212°F).
Output Water Volume Key: Allows selection of 500mL, 300mL, 150mL.
Child Lock Key: Locks/unlocks the control panel.
2.9 Status Description
| State | Description |
|---|---|
| Power Saving Mode | If there is no operation for 30 seconds, the machine's screen will turn off, entering power saving mode. Pressing any key will awaken the screen. |
| Flush Mode | 1. Upon each power-on cycle, the system will automatically initiate flushing process. 2. After 24 hours in standby mode, the system will perform a 30-second flushing process. 3. Following water production, the system will execute a 10-second flushing process. 4. Upon detecting the feed water tank is placed in position, the system will activate a 20-second flushing process. |
| High Altitude Mode (For altitudes above 1000m/3280.83ft) | 1. Simultaneously press and hold the "500mL" and "300mL" keys for 5 seconds to enter Highland Mode (max hot water temp 88°C/190.4°F). 2. Simultaneously press and hold the "500mL" and "300mL" keys for 5 seconds to exit Highland Mode. |
| Maintenance Mode | When the self-priming pump operates continuously for 0.5 hours, the machine enters maintenance mode, displaying "E2". After troubleshooting, the machine returns to normal operation. |
| Pure Tank Drain Mode | Press and hold the "150mL" key for 5 seconds to activate drain mode. The system stops producing RO water, drains the remaining RO water, and resumes regular operation in 2 minutes. |
3 Getting Started
3.1 Setting Up
For the First Time Use or After Filter Cartridge Replacement:
- Before using the machine, please wash the feed water tank.
- Remove the feed water tank cover and lift out the feed water tank. Fill it with tap water up to the max line, then place the feed water tank back into position and secure the water tank cover.
- Connect the power supply. The machine will automatically flush. After flushing, it will start producing RO pure water and filling the pure water tank. The "Working" indicator will flash. Once the pure water tank is full, the "Working" indicator will turn off. Pour out the remaining water in the feed water tank.
- Place a container with a volume greater than 1L/33.8 oz below the water spout, and then press and hold the "150mL" key for 5s to drain the RO pure water in the pure water tank.
- NOTE: Please pour out the water obtained during this step; it is not drinkable.
- After the RO water in the pure water tank is drained, unplug the machine, wait for seconds, and then repeat steps 2-4 for about 6-8 times.
- NOTE: If the water has a strange smell or thin bubble foam, it is from the new filter cartridge protection fluid and is harmless. Repeat the above steps to eliminate it.
3.2 Water Dispensing Operation
Put a cup or glass on the drip tray.
Normal temp water dispensing operation
- Choose and press the preferred output water volume key.
- Press the "Normal Temp" key to dispense normal temp water.
Warm water dispensing operation
- Press the "Lock" key to unlock the temperature menu.
- Choose and press the preferred output water volume key.
- Choose and press the preferred temperature (115°F/185°F/212°F) to dispense warm water.
NOTE: When water level reaches the dotted line, always empty the MATE4 feed water tank before refilling with fresh (tap) water. Do not try to refill the feed water tank without removing it first.
3.3 What is TDS?
TDS is the acronym for Total Dissolved Solids, measured in mg/L. It represents the concentration of milligrams of dissolved solids in 1 liter of water. This includes soluble salts (like calcium ions, magnesium ions), ionized organic substances (such as ammonium acetate, sodium sulfate), and some heavy metal ions (chromium, zinc, lead, copper). The TDS value signifies the concentration of soluble substances in water - a higher TDS suggests a larger quantity of dissolved substances in the water.
| TDS Range | Rating | Reference Water |
|---|---|---|
| 0~50ppm | Excellent | Water purified by the reverse osmosis system meets the hygiene standards for potable water, making it ideal for direct consumption. |
| 50~100ppm | Good | Spring or aquifer water contains naturally occurring minerals, stable nutrients, and trace elements. |
| 100~200ppm | Fair | Hard water is characterized by higher levels of soluble calcium and magnesium compounds. |
| 200~300ppm | Fair | Tap water can be minimally acceptable for drinking. |
| 300~400ppm | Fair | Other sources include specific mineral/alkaline water and well water. |
| 400~500ppm | Poor | Tap and mineral spring water may contain high quantities of dissolved minerals. |
| 500+ppm | Unacceptable | The U.S. Environmental Protection Agency (EPA) recommends not exceeding certain maximum standards when it comes to water quality. |
4 Maintenance
4.1 Filter Replacement Schedule
Filter Cartridge Lifespan Reminder Display
- When the filter cartridge life remaining is 5%, the "Filter" reminder is on, and the buzzer alarms 5 times before stopping.
- When the filter cartridge reaches the end of its service life, the "Filter" reminder flashes. Upon reaching the service life limit for the first time, it will alarm continuously for 10 times.
Filter Cartridge Life Reminder Reset
Press and hold the "Lock" key for 5 seconds. The buzzer will emit a long beep, indicating the filter cartridge has been reset.
| Replacement Filter Cartridge | Replacement Cycle |
|---|---|
| PCR Composite Filter | 12 Months |
NOTE: 1. The actual service life of the filter cartridge depends on the input water quality and water consumption rate. The figures above are evaluated on a general basis. Please replace the filter cartridge based on the filter life reminder on the control panel. 2. Once the filter cartridge expires, please replace it as soon as possible, otherwise, the filtration performance will be affected greatly.
4.2 Filter Replacement Steps
- Firstly, unplug the machine and remove the water tank, then remove the filter cartridge house cover.
- Align the filter with the replacement wrench and press down, then rotate it in the direction of the arrow until the "S" is aligned, to pull out and remove the old filter.
- Rotate the new filter cartridge in the direction of the arrow and push downwards to lock.
- Press and hold the "Lock" key for 5 seconds. The buzzer will emit a long beep, indicating the filter cartridge has been reset.
4.3 Methods for Descaling the Machine
While the reverse osmosis system effectively filters out impurities, heavy metals, bacteria, and other harmful substances, certain areas with poor water quality or prolonged usage may result in scale accumulation, leading to unpleasant odors and hindering functionality. Here are two options for descaling:
- Citric Acid: Mix 2-3 tablespoons of citric acid with 1.1L of water.
- White Vinegar: Use a 1:1 ratio of white vinegar and water.
- Lemon Juice: Use a 1:1 ratio of lemon juice and water.
- Prepare the solution and pour it into the water tank. Then, return the water tank to its original position.
- After the pure water tank is filled with RO water, power off the system and let it sit for one hour.
- After one hour, empty the remaining water in the feed water tank and drain the pure water tank. (Place a container with a volume greater than 1L/33.8 oz below the water spout before draining. Refer to chapter 2.9 for the Pure Water Tank Drain Mode).
5 FAQ
- Q: Why are there droplets in the machine or water tank after unpacking?
A: All Ecoviva RO filtration system products undergo meticulous testing with sterile water to ensure optimal filtration performance. Residual droplets might emerge during long-term shipping, but rest assured, this does not impact the functionality of the product. - Q: What is the typical TDS value outputted from the RO system?
A: Ecoviva's RO systems, featuring advanced RO filtration technology with a filtration accuracy of 0.0001µm, can reduce 90%-95% of TDS. However, the output TDS not only depends on the RO membrane but also on the input TDS. For instance, if the input is around 280ppm, the output could range from 14~28ppm. Please note that these values might vary slightly due to particular circumstances. For instance, water from certain regions may contain extremely fine particles. - Q: Why does the water taste poor and have a strange smell?
A: If your unit is new or hasn't been used for a long period, it's suggested to flush the system thrice and carry out around 3-5 rounds of filtration, dispensing the filtered water each time. The unpleasant taste or smell could be caused by the protective fluid in new filter cartridges or by stagnant water in the machine from extended periods of non-use. - Q: After a long period of non-use, I've noticed the water has a high level of TDS. Is this normal?
A: Indeed, this is quite typical and is known as the TDS escalation phenomenon. When the machine is inactive, waste water remains at the raw water end. Without the driving force of the pressure pump, pure water will flow towards the raw water side due to the disparity in osmotic pressure, and osmosis continues until equilibrium is achieved. Therefore, following a significant non-use period, the TDS value of the pure water in the RO membrane will increase until the osmotic pressure difference between the two sides is neutralized and the TDS levels on both sides become almost identical. This explains why the TDS value of the initial production cycle water tends to be higher. - Q: I will be away for a while and won't be using the device. What should I do to properly store it?
A: To ensure the long-term maintenance of your device, please take the following steps: First, drain out the pure water tank and empty the feed water tank. Then, remove the filter cartridge and store them in a ziplock bag in the refrigerator (please avoid the freezer). Finally, unplug the machine. Prior to using the unit again, you will need to reinstall the filter cartridge, run some water through the system, and perform 1-3 cycles of water production (during this step, the water is not drinkable, just discard it).
6 Troubleshooting
| Problem or Code | Possible Solution |
|---|---|
| The RO system does not power on or respond | 1. Make sure the machine is plugged into the outlet and the outlet switch is on (if applicable). 2. Plug the system into a different outlet to check if the outlet is working. 3. If the system does not power on after following the instructions, contact support@ecoviva.co for customer support. We will help you address the problem. |
| The water taste is poor or has a strange smell | 1. If the unit is new or has not been used for a long time, please flush the system 3 times and conduct about 3-5 round filtration, pouring the water away. It might be caused by the protective fluid in new filter cartridges or the residual water in the machine with a long-time no use. 2. The filter cartridge lifetime is coming to an end; check the filter cartridge indicator and replace the corresponding filter cartridge. |
| The output water flow is low and unstable | 1. The filter cartridges are clogged; please replace them by referring to chapter 4.2 (Filter Replacement Steps). 2. Limescale inside the machine can reduce water flow; please refer to chapter 4.3 (Methods for Descaling the Machine). |
| Water Leakage | 1. If water runs out from the spring switch at the bottom of the water tank, detach the tank gently and softly. 2. Check if the filter cartridges are tightly connected to the base. If not, refer to chapter 4.2 (Filter Replacement Steps) to see how to detach and re-insert them, ensuring they are all inserted perfectly. 3. If the leakage persists after following the provided instructions, please contact support@ecoviva.co for customer support. Our team will assist you in resolving the issue effectively. |
