TP-Link

User Guide

Bluetooth 5.0 Nano USB Adapter

Model: UB500/UB5A

About This Guide

This guide complements the Quick Installation Guide, providing a product overview and detailed instructions for each step. Features may vary by model, software version, region, or ISP. All images, steps, and descriptions are examples and may not reflect your actual experience.

Conventions

Teal Underline: Hyperlinks are in teal italic, allowing redirection to websites or specific sections.
Teal Text: Emphasized content, menus, items, and buttons are displayed in teal.
[Note] Ignoring notes may result in malfunction or damage to the device.
[Tip] Indicates important information for better device usage.

For support and warranty, please visit: http://www.tp-link.com/support.

To ensure compatibility, update drivers after OS updates via the download center: tp-link.com/download-center.

More Info

Latest software and utility: https://www.tp-link.com/download-center.
Quick Installation Guide (QIG) is available with this guide or in the product package.
Specifications are on the product page: https://www.tp-link.com.
Technical Support contact information: https://www.tp-link.com/support.
TP-Link Community for product discussions: https://community.tp-link.com.

Chapter 1: Get to Know About Your Adapter

This chapter introduces the capabilities of the adapter.

A compact, gold-colored USB adapter with a black connector end is shown.

The TP-Link Bluetooth 5.0 Nano USB Adapter supports advanced Bluetooth 5.0, enabling wireless connectivity with devices like computers, printers, phones, headsets, speakers, keyboards, and controllers. It is highly portable and smaller than a flash drive, offering wireless communication with Bluetooth-enabled devices on Windows 10/8.1/7 systems.

Supports Windows 10/8.1/7
Backward compatible with Bluetooth 4.0 devices
Bluetooth Low Energy technology for energy-saving wireless connectivity
Ultra-small for convenient portability with reliable high performance

Chapter 2: Connect to a Computer

This chapter explains how to connect the adapter to your computer.

Before use, disable all existing Bluetooth devices (built-in and third-party) from the Windows Device Manager. [Note] To access Device Manager: Right-click This PC or My Computer, select Manage, go to Device Manager, and disable all existing Bluetooth devices.
Insert the adapter directly into a USB port on your computer. An illustration shows a computer's USB ports and a close-up of the adapter being inserted into a USB port. This image is for demonstration only.

Chapter 3: Install Bluetooth Driver

This chapter covers installing the adapter's driver, pairing Bluetooth devices, and uninstalling the driver. The adapter features a Driver Setup Wizard to guide the installation process. This chapter includes the following sections:

Install Bluetooth Adapter's Driver
Pair With Your Bluetooth Devices
Uninstall Bluetooth Adapter's Driver

3.1. Install Bluetooth Adapter's Driver

(Steps use UB500 as an example)

Download the driver from https://www.tp-link.com/download-center. [Tip] For Windows 10/8.1 systems, the driver installation typically starts automatically when connected to the internet; otherwise, download manually.
Extract the downloaded file and run Setup.exe to begin driver installation. A screenshot shows the InstallShield Wizard preparing the setup for TP-Link UB500 Bluetooth Driver.
Follow the on-screen instructions to complete the installation.
Once finished, restart your computer.

Notes:

The TP-Link Bluetooth 5.0 USB Adapter will appear in Device Manager upon correct driver installation.
If driver installation fails, try disabling antivirus software and firewall, then retry.
For Windows 7, if a Windows Security message appears, refer to https://www.tp-link.com/faq-2760.html.

3.2. Pair With Your Bluetooth Devices

For Windows 7:

Open the Start menu and access Devices and Printers.
Select Add Device to choose the device you want to pair with your computer.
Select the found device from the list and click Next. [Note] Ensure your Bluetooth device is set to be discoverable.
Click Finish when pairing is complete. [Note] You may be prompted to enter a pairing code; ensure the identical code is entered on both devices.

For Windows 8.1:

Open the Start menu, type Bluetooth to access Bluetooth settings.
Toggle Bluetooth on.
Select your Bluetooth device and follow the on-screen instructions to complete pairing.

For Windows 10:

Open the Start menu, type Bluetooth to access Bluetooth settings.
Click Add Bluetooth or other device to scan for Bluetooth devices.
Select your Bluetooth device from the list and follow the on-screen instructions to complete pairing.

Notes for Pairing:

Make sure your Bluetooth device is set to be discoverable.
If the Bluetooth icon does not appear, refer to Troubleshooting > T1.
During pairing, you may be prompted for a pairing code. Enter the identical code on both devices.

3.3. Uninstall Bluetooth Adapter's Driver

Navigate to Start > All Programs > TP-Link, find your model, and follow the on-screen instructions to complete uninstallation.

[Note] Alternatively, remove the driver via Windows Device Manager: Go to Windows Device Manager, find the adapter, right-click it, select Uninstall, and follow the instructions.

Appendix: Troubleshooting

T1. What should I do if the Bluetooth icon doesn't appear?

Ensure Bluetooth is turned on in Windows settings.
If other Bluetooth devices are present, disable them in Device Manager, then re-insert the adapter and try again.

T2. Why is the adapter not working with my Bluetooth device?

Verify your device has Bluetooth functionality.
Ensure the latest Bluetooth driver is installed. Check published driver versions at https://www.tp-link.com/download-center.
Devices with non-standard Bluetooth protocols (e.g., Logitech Mouse) may have compatibility issues.

For further assistance, refer to https://www.tp-link.com/faq-2316.html.

FCC Compliance Information Statement

Product Name: Bluetooth 5.0 Nano USB Adapter

Model Number: UB500/UB5A

Responsible party: TP-Link USA Corporation

Address: 10 Mauchly, Irvine, CA 92618

Website: https://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. The equipment generates, uses, and can radiate radio frequency energy, and may cause harmful interference to radio communications if not installed and used per instructions. No guarantee of no interference in a particular installation. If interference occurs, users are encouraged to correct it by:

Reorienting or relocating the receiving antenna.
Increasing the separation between the equipment and receiver.
Connecting the equipment to an outlet on a circuit different from the receiver's.
Consulting a dealer or experienced radio/TV technician.

This device complies with part 15 of the FCC Rules, subject to two conditions: 1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the responsible party for compliance could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement

The manufacturer is not responsible for radio or TV interference caused by unauthorized modifications, which could void the user's operating authority.

This equipment complies with FCC RF radiation exposure limits for an uncontrolled environment. The device and its antenna must not be co-located or operated with any other antenna or transmitter.

To comply with FCC RF exposure requirements, this grant applies only to Mobile Configurations. Antennas must be installed to provide at least 20 cm separation from all persons and must not be co-located or operated with any other antenna or transmitter.

TP-Link USA Corporation has determined that the equipment complies with applicable technical standards (FCC part 15) and is properly maintained and operated without unauthorized changes.

Issue Date: 2022.03.29

CE Mark Warning

This is a Class B product. In a domestic environment, it may cause radio interference, requiring the user to take adequate measures.

OPERATING FREQUENCY (maximum transmitted power): 2402MHz~2480MHz: 13dBm

EU Declaration of Conformity

TP-Link declares that this device complies with essential requirements and other provisions of directives 2014/53/EU, 2011/65/EU, and (EU)2015/863. The original EU Declaration of Conformity can be found at https://www.tp-link.com/support/ce.

RF Exposure Information

This device meets EU requirements (2014/53/EU Article 3.1a) for limiting public exposure to electromagnetic fields for health protection. It has been tested against ICNIRP guidelines and European Standard EN 62209-2. SAR is measured at a 0.5 cm separation from the body, transmitting at the highest certified output power. Maintain at least 0.5 cm distance from your body to ensure exposure levels remain at or below tested levels.

UK Declaration of Conformity

TP-Link declares that this device complies with essential requirements and other provisions of the Radio Equipment Regulations 2017. The original UK Declaration of Conformity can be found at https://www.tp-link.com/support/ukca.

Canadian Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) complying with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: 1) This device may not cause interference. 2) This device must accept any interference, including interference that may cause undesired operation.

French Translation: L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1) L'appareil ne doit pas produire de brouillage; 2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radiation Exposure Statement (Canada)

This EUT complies with SAR for general population/uncontrolled exposure limits in RSS-102 and has been tested per IEEE 1528 and IEC 62209. Equipment should be installed and operated with a minimum distance of 1.0 cm between the radiator and your body. This device and its antenna(s) must not be co-located or operated with any other antenna or transmitter.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

Other Compliance Statements

This document also includes warning statements and compliance notices in Korean, Chinese (NCC Notice, BSMI Notice), and Ukrainian (UkrSEPRO compliance).

Safety Information

Chinese Safety Information:

Use only the original power adapter or the specified power type.
Unplug the power cord before cleaning. Do not use liquid, spray cleaners, or damp cloths.
Protect against moisture; do not spill water or other liquids on the product.
Slots and openings are for ventilation to ensure reliable operation and prevent overheating; do not block or cover them.
Do not place the product near heat sources. Avoid enclosed spaces without normal ventilation.
Do not disassemble or repair the product yourself. Contact the manufacturer or agent for assistance if the product malfunctions.

RoHS Statement

Equipment Name: Bluetooth 5.0 Nano USB Adapter

Type Designation: UB500/UB5A

Restricted Substances and their Chemical Symbols:

Unit	Lead (Pb)	Mercury (Hg)	Cadmium (Cd)	Hexavalent chromium (Cr+6)	Polybrominated biphenyls (PBB)	Polybrominated diphenyl ethers (PBDE)
PCB	○	○	○	○	○	○
Outer Shell	○	○	○	○	○	○

Notes: 1. "Exceeds 0.1 wt %" and "Exceeds 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value. 2. "○" indicates that the percentage content of the restricted substance does not exceed the reference percentage value. 3. "-" indicates that the restricted substance is excluded.

The product is certified according to the rules of the UkrSEPRO system for compliance with Ukrainian legislative requirements.

EAC Mark is present.

General Safety Information:

Keep the device away from water, fire, humidity, or hot environments.
Do not attempt to disassemble, repair, or modify the device. Contact TP-Link for service.
Do not use the device where wireless devices are not allowed.
This USB Adapter can only be powered by computers that comply with Limited Power Source (LPS).

Please read and follow the above safety information when operating the device. TP-Link cannot guarantee that no accidents or damage will occur due to improper use. Use the product with care and at your own risk.

Operating Temperature: 0°C~40°C (32°F ~104°F)

This product uses radios and components emitting electromagnetic fields. These fields and magnets may interfere with pacemakers and other implanted medical devices. Keep the product and its power adapter more than 15 cm (6 inches) away from pacemakers or other implanted medical devices. If you suspect interference, turn off the product and consult your physician.

Explanation of the symbols on the product label

Symbol: [WEEE Symbol]

Explanation: RECYCLING. This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). It must be handled pursuant to European directive 2012/19/EU for recycling or dismantling to minimize environmental impact. Users can give the product to a competent recycling organization or retailer when purchasing new electrical or electronic equipment.

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