Introduction
Welcome to the Philips MCOT Mobile Cardiac Telemetry Patient Education Guide. This guide provides essential information to help you understand and use your MCOT device effectively.
Scan the QR code [QR code to view how to set up your MCOT]
Need help or have questions?
Contact Patient Services toll-free at 1.866.426.4401 or visit myheartmonitor.com for online support.
Important Reminder
⚠️ This device provides a diagnostic test. It is not an emergency response service. If at any time you experience a symptom that you feel is a medical emergency, you should immediately dial 911 for medical assistance.
About Our Service
Your physician has prescribed MCOT to assist with your diagnosis. MCOT conducts beat-by-beat analysis of your heart activity and transmits certain abnormal beats to cardiac technicians at Philips. Trained technicians review data and watch for unusual activity 24 hours a day, 7 days a week, and may contact your physician. Clinical reports are made available to your healthcare professional during and at the end of your service.
* Data will transmit when the device is within cellular range.
If you have any questions about your monitoring service or billing, please contact:
Patient Services: 1-866-426-4401 or 1-833-396-2626
Email: customerservice@gobio.com
Hours: 24 hours a day, 7 days a week
For further assistance, please call 1-866-426-4401 or visit myheartmonitor.com.
What to Expect During Service
Contacting You
Before, during, or after your service, we may contact you for the following reasons:
- Confirm insurance information
- Assist in starting service
- Troubleshooting
- On behalf of your physician
Please note, we will not contact you regarding heart-related findings, unless specifically instructed by your physician.
Billing for Service
Charges are incurred when you begin monitoring. Your insurance company will send an Explanation of Benefits (EOB), which is not a bill. You will be responsible for any out-of-pocket costs (deductibles, co-insurances, etc.). If a balance is due, you will receive a statement from Philips. Refer to your statement for contact information regarding balance inquiries.
Prompt Return of All Equipment
The device and kit components are property of Philips and must be returned immediately upon service completion. Failure to return may result in delayed test results and a bill for the device cost. Device return instructions are located in this guide.
Getting Started
Step 1: Prepare Your Skin
It is important to prepare your skin before applying the device.
- If hair is on your chest in the indicated area (red circle), shave using a razor.
- Wash the area with soap and water.
- Dry thoroughly with a towel.
- Do not apply lotions or oils.
Once skin is dry, scrub the area with the scrub pad for 60 seconds.
For assistance, please call 1-866-426-4401 or visit myheartmonitor.com.
Step 2: Attach Sensor to the Patch
- Remove a patch from the patch pouch.
- Place the sensor into the patch. With the palm of your hand, press down firmly to snap it in place.
- Inspect all four sides of the sensor for gaps. The sensor is attached correctly if there are no visible gaps.
- Once gaps are closed and the sensor is fully connected, check for a green light (may take up to 15 seconds) to ensure the device is working.
Step 3: Apply Patch to Your Chest
- Locate the patch placement template and follow its instructions for use.
- Remove the clear backing from the patch.
- Apply the patch to your chest using the template as a guide. Use a mirror for guidance. Remove the template.
- Press the patch firmly against your skin.
- Remove the top white paper.
Step 4: Activate the Monitor
- Push the power button on the monitor and follow the guidance to complete the setup.
- Congratulations! When you see the setup completion screen, your heart is being monitored.
Note: Save the box – you will need to repeat steps 1, 2, and 3 when applying a new patch.
Please note: If you have sensitive skin, the patch may not be ideal. Call our help desk to learn about available options.
Need help? Call 1.866.426.4401 or visit us online at myheartmonitor.com.
Maintenance
How to Remove the Sensor from the Patch
When ready to change your patch or charge the sensor and monitor, remove Box 2 from your kit.
- Power off the monitor.
- Remove the patch by pulling the clear adhesive away from your body.
- Apply downward pressure on the tab to snap/break it off. This requires some force.
- Hold the sensor as shown and slide it forward to remove it from the patch.
- Discard the used patch, not the sensor.
- Re-use the sensor on a new patch after the sensor is recharged.
Charging the Sensor
You will receive an alert on the monitor when it is time to charge the sensor.
- Locate the charger and cable wire in Box 2.
- Connect the sensor to the charger and plug it into an outlet.
- Charging may take up to 90 minutes; it is complete when the light turns solid green.
- Once the sensor is fully charged, repeat the setup process as described in the Getting Started section.
Charging the Monitor
Charge the monitor daily, preferably at night.
- It may take up to 4 hours to fully charge the monitor.
- Locate the charger and cable wire in Box 2. Connect the wire to the monitor and charger to a wall outlet.
Changing the Patch
- Change the patch if instructed by the monitor or if it begins to loosen. Patches should last approximately 5 days.
- Follow instructions on page 12 to charge the sensor before applying a new patch.
- Once the sensor is fully charged and its light is green, remove a new patch from its pouch (Box 2) and reapply. Refer to page 5 for assistance.
- Note: If applying the patch in the same area, do not scrub the skin with the scrub pad before applying a new patch.
- If skin is broken or irritated, select an area on your skin in a slightly different location or position.
Good to Know
Record a Baseline (Manual Recording Option)
When activating MCOT for the first time, a baseline ECG test recording should occur automatically and transmit wirelessly to Philips. If you lack cellular coverage, the baseline will store in the monitor until service is available. You may be asked to transmit an ECG test recording.
Steps to complete a manual ECG test recording:
- Select "Options."
- Select "Send ECG Test."
- Test will be recorded.
- Select "OK" to return to the home screen.
Please relax and remain still during the test.
For assistance, please call 1-866-426-4401 or visit myheartmonitor.com.
Record Events
MCOT monitors your heart and sends data automatically to the Philips monitoring center. You can also record symptoms as you feel them or indicate taking medication. A timestamp indicator will appear on reports provided to your physician.
To record an event, press "Touch to Record Event" on the home screen.
- The "Select an Event" screen allows you to select the event(s) you wish to log.
- Select all that apply.
Record Events, Continued
- If an event occurred while taking medication, check the box "Took Medication" in addition to the event.
- Select "Next" to continue.
- The "Select Activity" screen allows you to record your level of activity when the symptom occurred.
- Select your activity level and press "Done."
- The "Event Recorded" screen confirms that the event(s) you selected were recorded.
- Press "OK" to return to the home screen.
For assistance, please call 1-866-426-4401 or visit myheartmonitor.com.
Important Information
- Continue to wear MCOT for the duration prescribed by your physician.
- Mild itching or irritation underneath the electrodes may occur and is usually temporary. If more significant itching or irritation develops or persists, contact Patient Services at 1-866-426-4401. They may direct you to contact your physician.
- Record any events or symptoms you may feel. If instructed by your physician, record when you took medication.
- Promptly respond to any messages or alerts received on the monitor.
- This device will not transmit data outside of the United States.
Wear and Care Tips
- Keep the monitor and sensor in close proximity at all times. [proximity]
- When you feel a symptom or would like to record taking medication, press the "Touch to Record Event" button on the home screen. [symptom/medication]
- Shower and exercise as normal while wearing MCOT. Do not swim or take a bath. The sensor is water-resistant, not waterproof. Do not submerge in water. [shower/exercise]
- The monitor will show a warning message when the battery is low. Use the supplied charger. For best practice, charge the monitor daily. [low battery]
- Do not remove the patch from your skin immediately after monitoring begins. With normal wear, each patch should last about 5 days. [patch removal]
- The monitor will alert you when your service is complete. [service complete]
- Address all alerts on your monitor promptly. [address alerts]
- A "No Communication" message means the sensor is out of range. Keep the monitor near the sensor to resolve. If it persists for more than 15 minutes, contact Patient Services at 1-866-426-4401. [no communication]
- If in an area with no or limited cellular coverage, move to an area with coverage. The monitor will store data and transmit when service becomes available.
- If you experience discomfort with the patch, a Lead Wire Adapter is available in the kit for alternate use. [discomfort/adapter]
Options
The "Options" screen allows you to change monitor settings (e.g., Volume, Vibrate Mode, Language, Airplane Mode), record/send ECG tests, check cell coverage, watch help videos, or get information to contact Patient Services.
- Select "Options."
- Select "Monitor Options."
- Select the option you wish to adjust. For example, select "Volume" to adjust the volume to high, medium, or low. Select "Vibrate" if you do not want the monitor to ring.
Deactivation/Return the Equipment
Return all MCOT equipment promptly to avoid charges. Failure to return may result in a bill for the equipment cost.
- When your monitoring service is complete, a message will appear on the monitor to return the equipment.
- Power off the monitor by pressing and holding the power button until a power off message appears, then follow on-screen instructions.
Returns are simple and at no cost to you:
- Place the sensor, monitor, chargers, and any unused patch pouches into the Philips kit.
- Place your packed kit into the pre-paid shipping envelope provided and follow return instructions to ship back to Philips.
For assistance, please call 1-866-426-4401 or visit myheartmonitor.com.
Instructions for Patients Traveling within the United States
Patient Name: _________________________
- You are being monitored using the MCOT system, a patient-worn, prescription-only medical device with electronic components and a rechargeable lithium-ion battery.
- If you travel by aircraft wearing this system, inform TSA authorities at security that:
- The device cannot be removed from your skin, as it will interrupt monitoring service.
- The device contains a lithium-ion battery that can be carried on board per FAA regulations.*
- Enable "Airplane Mode" on your monitor for the flight:
- Select "Options" > "Monitor Options" > "Airplane Mode" > "On" > "OK." Confirm "Enabled."
- An airplane icon (✈️) will appear on the monitor screen. Communication remains in airplane mode until manually turned off. Inform flight attendants if asked.
- To turn off airplane mode, repeat the steps and select "Off."
MCOT is NOT approved for use outside the United States. The system cannot transmit data wirelessly outside the U.S. Before traveling internationally, contact Philips Patient Services at 1-866-426-4401.
* https://www.faa.gov/hazmat/packsafe/resources/media/Airline_passengers_and_batteries.pdf
Troubleshooting
Warning Messages
You may receive different warning messages on your monitor.
"Low Battery" Sensor Warning
If you receive this warning, remove the sensor from the patch and charge it. Keep the monitor and sensor in close proximity to increase battery life. A warning can be dismissed by pressing "OK," but will reappear until the issue is resolved.
"Low Battery" Monitor Warning
If you receive this warning, charge the monitor using the supplied charging cable and adapter.
"No Communication" Warning
This warning appears when the sensor and monitor are out of range. Keep the monitor and sensor with you at all times.
"Transmit Data" Warning
This warning indicates the monitor cannot locate cellular service. Move to an area with cellular coverage. If service is unavailable, the monitor will store data and transmit when service becomes available.
"Prescription Error" 102 (Warning)
This warning indicates Philips has not received your prescription, but your ECG is still being recorded. Move to an area with cellular coverage. You will be notified once your prescription has been received.
Alert Messages
Select the "Resolve" button for assistance or "Silence" if guided.
"Patch Disconnected" Error
This warning indicates the patch is not firmly adhered to your skin. Possible reasons include: the patch is loose or needs changing; or the sensor/patch were removed for charging (power off the monitor). If scenarios don't fix the issue, select "Resolve" and follow instructions.
"Prescription Error" 101
This message indicates additional information is needed. Contact Patient Services at 1-866-426-4401 for assistance.
Sensor and Monitor Pairing Unsuccessful
If the "Pairing" or "Insert Sensor" screen is continuously displayed, the monitor cannot connect to the sensor. Press down on the sensor to ensure it is fully inserted. If a red light is visible on the sensor, remove the patch and sensor, and charge the sensor (page 12). Once the light turns solid green, reapply MCOT per the Getting Started section. If the issue continues, contact Patient Services.
Appendix
Addendum to the Patient Education Guide
Indications for Use
The MCOT System is designated as Rx only and its indications include:
- Patients needing cardiac monitoring for non-life-threatening arrhythmias (e.g., atrial fibrillation, flutter, PSVT, ventricular ectopy), evaluation of bradyarrhythmias, intermittent bundle branch block (post-surgery, post-MI), and arrhythmias associated with co-morbid conditions (hyperthyroidism, chronic lung disease).
- Patients with symptoms potentially due to cardiac arrhythmias, such as dizziness, lightheadedness, syncope of unknown etiology, or dyspnea (shortness of breath).
- Patients with palpitations to correlate rhythm with symptoms.
- Patients requiring outpatient monitoring of antiarrhythmic therapy (monitoring therapeutic/proarrhythmic effects of membrane-active drugs, or effect on ventricular rate).
- Patients recovering from cardiac surgery requiring arrhythmia monitoring.
- Patients with diagnosed sleep disordered breathing (obstructive, central) to evaluate nocturnal arrhythmias.
- Patients requiring arrhythmia evaluation for stroke or transient cerebral ischemia.
- Patients requiring measurement, analysis, and reporting of QT interval (excluding those with documented sustained atrial fibrillation or flutter).
- Patients requiring monitoring for potential arrhythmias based on risk factors (e.g., atrial fibrillation).
- Patients requiring measurement of ST segment changes (device does not sound alarms for ST changes).
Contraindications
The MCOT system is contraindicated for:
- Patients with potentially life-threatening arrhythmias requiring inpatient monitoring.
- Patients recommended for hospitalization for ECG monitoring by their attending physician.
- Monitoring of QT interval during initiation of antiarrhythmic therapy where in-hospital monitoring is required.
- It does not replace QT interval measurement by a trained observer using diagnostic 12-lead ECG.
- It does not annotate QT interval for QRS durations >160ms or T wave amplitudes <5% of peak QRS amplitude.
Warnings
- NOT AN EMERGENCY RESPONSE SERVICE: If you experience symptoms that concern you, seek medical help.
- EXTERNAL DEFIBRILLATOR: Remove patch and sensor before using an external defibrillator.
- INFANTS and SMALL CHILDREN: Do not use on infants weighing less than 22 lbs (10 kg). Keep away from children due to strangulation hazard from cords and choking hazard from small components. Never apply the patch to the face or cover nose/mouth.
Precautions
- DO NOT TAMPER WITH DEVICE: Do not use if package is tampered/defective. No serviceable parts in sensor or accessories; disassembling voids warranty. No serviceable parts in monitor; disassembling voids warranty.
- DO NOT TAMPER WITH MONITOR OR SENSOR BATTERY: Batteries can present fire/burn hazard if mistreated. Do not disassemble, heat, incinerate, or recharge with non-supplied devices.
- USE POWER CORDS IN SINGULAR OUTLET: Do not use multiple socket outlets or extension cords.
- USE ONLY MANUFACTURER APPROVED EQUIPMENT: Use only provided or manufacturer-replaced cables, power cords, and accessories.
Specifications
Sensor
| General functional | Value |
|---|---|
| Channels | 2 channels |
| Resolution | 12 bits |
| Sample rate | 250, 500, or 1000 sps |
| Frequency response | 0.05–55 Hz |
| CMMR | 71 dB |
| Input range | +/- 7.5 mV @ Gain 70, +/- 3.75 mV @ Gain 140, +/- 3.0 mV @ Gain 175 |
| Recording time | 30 days at 250Hz, 2 Channels |
| Service life | 3 years |
| Sensitivity | The device does not have a set minimum amplitude or value for ECG measurement. Minimum requirements are to maintain leads attached to the skin. If not met, a 'Leads-OFF' alert is triggered and data is flagged as 'leads-off'. |
Environmental
| When inserted into Patch | |
|---|---|
| IPX rating | IP24 (Resistant to water splashes from any direction) |
| Operating temperature* | 10°C to +45°C |
| Non-operating temperature | -20°C to +70°C |
| Atmospheric pressure | 700 hPa to 1060 hPa |
| Operating humidity | 10% to 95% (non-condensing) |
| Non-operating humidity | 5% to 95% (non-condensing) |
Physical
| Value | |
|---|---|
| Size | 2" x 1.6" x 0.36" |
| Weight | 0.69 oz |
| Weight (Sensor + Patch) | 0.78 oz |
| Connection to Patch | Custom 8 terminal connector |
| Battery type | Internal Rechargeable Lithium Ion 3.7 V 500 mAh with LiNiMnCoO2 (NMC) as cathode and graphite as anode. |
Data transmission
| Value | |
|---|---|
| Bluetooth radio | BT 2.0 or 2.1 |
| USB | USB 2.0 |
* Practical operating temperature range for using the system is limited by the Patch's temperature limitations. Together, operating temperature range is +10°C to 40°C.
Samsung J3 2017 and J3 2018 Monitor Specifications
| General functional | Samsung J3 2017 | Samsung J3 2018 |
|---|---|---|
| Display | Super AMOLED Touchscreen | IPS LCD capacitive touchscreen |
| Operating system | Android | Android |
| Battery type | 2600 mAh Lithium Ion with LiCoO2 (LCO) as cathode and graphite as anode | 2600 mAh Lithium Ion with LiCoO2 (LCO) as cathode and graphite as anode |
| Service life | 3 years | 3 years |
| Hearing aid compatibility (HAC) | Samsung J3 M3 (RF Emissions Category) T3 (Signal to Noise Category) | Samsung J3 M3 (RF Emissions Category) T3 (Signal to Noise Category) |
| Environmental IPX rating | IP22 (Protected from particles >12.5 mm and dripping water when tilted up to 15°) | IP22 (Protected from particles >12.5 mm and dripping water when tilted up to 15°) |
| Operating temperature | 10°C to +45°C | 10°C to +45°C |
| Non-operating temperature | -20°C to +70°C | -20°C to +70°C |
| Atmospheric pressure | 700 hPa to 1060 hPa | 700 hPa to 1060 hPa |
| Operating humidity | 10% to 95% (non-condensing) | 10% to 95% (non-condensing) |
| Non-operating humidity | 5% to 95% (non-condensing) | 5% to 95% (non-condensing) |
| Physical Size | 142.3 x 71.0 x 7.9 mm | 142.3 x 71.0 x 7.9 mm |
| Weight | 138 g | 152 g |
| Battery type | 2600mA-Hr Lithium Ion | 2600mA-Hr Lithium Ion |
| Data transmission Cellular radios | LTE Cat 3, CDMA 1x EVDO, 1x Advanced | LTE Cat 3, CDMA 1x EVDO, 1x Advanced |
| Bluetooth | 4.2, A3DP, LE | 4.2, A3DP, LE |
Samsung A10e Specifications
| General functional | Value |
|---|---|
| Display | PLS TFT capacitive touchscreen |
| Operating system | Android |
| Battery type | 3000 mAh battery |
| Service life | 3 years |
| Hearing aid compatibility (HAC) | M3 (RF Emissions Category) T3 (Signal to Noise Category) |
| Environmental IPX rating | IP68 (Dust resistant and can be immersed in 1.5 meters of freshwater for up to 30 minutes) |
| Operating temperature | 10°C to +45°C |
| Non-operating temperature | -20°C to +70°C |
| Atmospheric pressure | 700 hPa to 1060 hPa |
| Operating humidity | 10% to 95% (non-condensing) |
| Non-operating humidity | 5% to 95% (non-condensing) |
| Physical Size | 147.3 x 69.6 x 8.4 mm |
| Weight | 141 g |
| Data transmission Cellular radios | LTE Band 13(700), 25(1900), 26(850), 41(2500) CDMA- Band 27(800) |
| Bluetooth | 5.0, A2DP, LE |
Samsung A13 Specifications
| General functional | Value |
|---|---|
| Display | 6.6" FHD+ LCD, 1080x2408 |
| Operating system | Android |
| Battery type | 5000 mAh |
| Service life | 3 years |
| Hearing aid compatibility (HAC) | M3 (RF Emissions Category) T3 (Signal to Noise Category) |
| Environmental IPX rating | No IPX Rate |
| Operating temperature | 0°C to +35°C |
| Non-operating temperature | -20°C to +50°C |
| Atmospheric pressure | 4,572m, Equivalent air pressure above 57.3 kPa |
| Operating humidity | 00% to 95% (non-condensing) |
| Non-operating humidity | 5% to 95% (non-condensing) |
| Physical Size | 165.1 x 76.2 x 8.8 mm |
| Weight | 195.6 g |
| Data transmission Cellular radios | LTE Band B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B12(700), B13(700), B14(700), B20(800), B25(1900), B26(850), B29(700), B30(2300), B66(AWS-3), B71(600), B38(2600), B41(2500), CDMA-B1(2100), B2(1900), B4(AWS), B5(850), B8(900) |
| Bluetooth | 5.0, A2DP, AVRCP, DI, HFP, HID, HOGP, HSP, MAP, OPP, PAN, PBAP, SAP |
Patch
| General functional | Value |
|---|---|
| Number of electrodes | 4 |
| AC impedance | 500 ohm typical |
| DC offset voltage | 2 mV |
| Combined offset instability and internal noise | <40 μV |
| Defibrillation overload recovery | 15 mV |
| Bias current tolerance | 6 mV (8 h) |
| Service life | Single-use only |
| Environmental IPX rating (When sensor is connected to Patch) | IP24 (Resistant to water splashes from any direction) |
| Storage temperature | +5°C to +27°C |
| Storage humidity | Up to 93% non-condensing |
| Operating temperature | +5°C to +40°C |
| Operating humidity | 15% to 93% non-condensing |
| Atmospheric pressure | 700 hPa to 1060 hPa |
| Transportation temperature | 0°C to 40°C |
| Transportation humidity | Up to 93% non-condensing |
| Shelf life | 18 Months from Date of Manufacturer |
Patch Storage Temperature and Shelf Life
CAUTION: The Patch's storage temperature requirement is narrower than the rest of the components. Shelf life of 18 months from Date of Manufacture has been tested and is within the range of +5°C to +27°C. Storage outside these limits may affect longevity.
Physical
| Value | |
|---|---|
| Size (W x H x D) | 61 x 7 x 132 mm 55* x 6* x 126* mm (*Without release liner) |
| Weight (after removal from pouch) | 5 g |
Terms and Conditions of the BioTelemetry Service Agreement
Please read this document carefully before activating the monitor. By answering "Yes" to the monitor's touch screen prompts prior to activation, you accept these terms.
Service Agreement
Financial Terms: You are responsible for co-payments, co-insurance, deductibles, and services not covered by your insurance plan. You are financially responsible for the loaned System. Failure to return the System may result in a bill for its value and collection costs.
Operational Notices: Given cellular coverage variance, transmission may not always be continuous. Move to an area with better signal or connect to a direct telephone line if requested. The System is for diagnosis aid only, not for prevention or treatment. Discontinue use and report any discomfort or problems to BioTelemetry. You consent to BioTelemetry communicating with household members regarding service or payment. Your monitoring data may be provided to your physician, Emergency Medical Services, and used for research (anonymously, if you opt-in).
Privacy and Confidentiality
By signing, you acknowledge receipt of BioTelemetry's Notice of Confidentiality and Privacy Practices (HIPAA). You consent to BioTelemetry communicating with household members, providing your data to physicians/EMS, and potentially using your data (anonymously) for research. You consent to receiving calls related to service or payment.
Assignment of Benefits
You request that health insurance benefits be paid to CardioNet, LLC. You authorize release of medical/insurance information to determine benefits. You are responsible for co-payments, co-insurance, deductibles, and uncovered services. You accept financial responsibility for the loaned System and agree to return it.
Notice of Confidentiality and Privacy Practices
Protecting Your Health Information
BioTelemetry, Inc. and its affiliates are committed to keeping your health information private. This notice outlines our privacy practices, legal duties, and your rights. Changes to practices will be communicated.
Uses and Disclosures of Your Health Information
Your health information may be used and disclosed without your authorization for:
- Treatment: To provide, coordinate, or manage your treatment.
- Payment: To bill and get payment for health services.
- Health Care Operations: For quality improvement, care coordination, case management, and administrative activities.
- Health & Wellness Information: To contact you with information about health-related services or reminders (opt-out available).
- Research: For approved research studies.
- Death; Organ Donation: To coroners, medical examiners, funeral directors, or organ procurement organizations.
- Public Health and Safety: For public health reporting, to avert serious threats, or to report abuse/neglect/crimes.
- Required by Law: As mandated by law.
- Process and Proceedings: In response to court or administrative orders.
- Law Enforcement: To law enforcement officials.
- Inmates: If you are an inmate of a correctional institution.
- Military and National Security: For military or national security activities.
- Workers' Compensation: For workers' compensation programs.
- Health Oversight: For licensing and other agency activities.
- National Instant Criminal Background Check System: For reporting prohibited individuals.
- Business Associates: To entities performing services on our behalf, who must safeguard your information.
- To You: As described in the Individual Rights section.
Uses and Disclosures with Your Agreement or Opportunity to Object
Your information may be disclosed to family, friends, or others involved in your care, unless you object. It may also be used to notify them of your location or condition.
Uses and Disclosures Based on Your Written Authorization
Marketing, sale of health information, and other uses/disclosures require your written authorization, which can be revoked.
Individual Rights
- Access: Right to see or get a copy of your health information (fee may apply).
- Disclosure Accounting: Right to an accounting of disclosures (one free request per 12 months).
- Restriction Requests: Right to request restrictions on use/disclosure.
- Confidential Communication: Right to request communications via alternative means or locations.
- Amendment: Right to request amendments to your health information.
- Paper Notice: Right to receive this notice in written form.
- Breach: Right to be notified of a breach of unsecured health information.
Questions and Complaints
Contact BioTelemetry, Inc. Privacy Officer at 1000 Cedar Hollow Road, Suite 102, Malvern, PA 19355, Tel: 610.729.7000, email: privacy@biotelinc.com. You may also submit complaints to the U.S. Department of Health and Human Services. BioTelemetry will not retaliate against you for filing a complaint.
Terms and Conditions
I Certify That I Understand and Agree
1. Use of Cardiac Monitoring System ("System") and Monitoring Service ("Service"): BioTelemetry grants a nonexclusive license to use the System and Service solely for monitoring heart rate as prescribed by your physician. The Service is for diagnosis and treatment assistance, not an emergency response system. Patient acknowledges potential delays in data transmission and agrees to contact BioTelemetry immediately if problems occur or to discontinue use if advised. Prohibited actions include sublicensing, tampering, modification, distribution, reverse engineering, etc. BioTelemetry retains all rights not expressly granted.
2. Term and Termination: Agreement begins upon acceptance and continues until terminated by either party with 30 days' written notice. Immediate termination occurs if Patient breaches Paragraph 1. Upon termination, Patient must discontinue use and return the System. Limitations in Paragraphs 1, 3-6 survive termination.
3. NO WARRANTY: The System and Service are provided "AS-IS" and "AS AVAILABLE." BioTelemetry disclaims all warranties, express or implied. Patient acknowledges BioTelemetry is not responsible for inability to access the Service due to Internet or telephone service deficiencies. The System, Service, and materials are not intended to provide medical advice; always seek physician advice.
4. LIMITATION OF LIABILITY: BioTelemetry's liability is limited to the amount paid by Patient under the agreement. BioTelemetry is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.
5. Indemnity: Patient agrees to indemnify and hold harmless BioTelemetry from claims arising from Patient's use or misuse of the System/Service or breach of the Agreement.
6. General Provisions: Agreement may be modified only by written instrument signed by both parties. No waiver or excuse of breach unless in writing. Neither party is liable for failure to perform due to causes beyond reasonable control (force majeure). Agreement governed by Pennsylvania law. Exclusive jurisdiction in Chester County, Pennsylvania courts. BioTelemetry may seek injunctive relief for violations.
