Ford Fusion Electronic Throttle Body Malfunction Analysis
Reliability Analysis of Field Data for Vehicles Involved in TSB 10-21-6
Owner Reports
Within Ford's North American Customer Service Operations, the Customer Relationship Center (CRC) facilitates communication with customers, dealerships, and Ford Motor Company. The CRC handles inquiries, suggestions, and concerns from Ford and Lincoln-Mercury vehicle owners. These contacts are summarized and entered into the FMC360 database. Each contact report is assigned a "symptom code" or category describing the customer's concern. Ford's experience indicates that a significant percentage of owner contacts lack sufficient information for technical assessment. FMC360 reports are useful for identifying trends but are not empirical equivalents of confirmed incidents or dealership diagnoses.
Ford electronically searched FMC360 for the following criteria:
Model Year | Vehicle | Designation |
---|---|---|
2010-2011 | Ford Fusion / Fusion Hybrid | Subject |
2010-2011 | Ford Focus | Peer |
2010-2011 | Ford Taurus | Peer |
2010-2011 | Ford Flex | Peer |
2010-2011 | Lincoln MKS | Peer |
2010-2011 | Lincoln MKT | Peer |
2010 | Ford E-150 / E-250 | Peer |
2010 | Ford Edge | Peer |
2010 | Ford F-150 | Peer |
2010 | Lincoln MKX | Peer |
Vehicles: Subject & Peer vehicles manufactured for sale or lease in the United States, District of Columbia, Puerto Rico, Northern Mariana Islands, Guam, American Samoa and the Virgin Islands.
Date Parameters: January 1, 2008 through March 25, 2013.
Types of Contacts: All, including suspended data, canceled contacts and inquiries.
FMC360 Symptom Code(s):
Symptom Category | Symptom Code | Symptom Description |
---|---|---|
Driving Performance | 5 52 | Stall |
5 54 | Loss of Power | |
5 57 | Hesitation/Stumble | |
Driver Aides | 2 27 Q | Check Engine Light |
2 27 5 | Wrench Light |
Field Reports
Ford's Vehicle Service & Programs Office manages vehicle service and technical support, including field actions. This office is the primary source of vehicle concern information from Ford and Lincoln-Mercury dealerships, field personnel, and other sources. Information is maintained in the Common Quality Indicator System (CQIS) database, compiled from over 40 company sources. CQIS reports are assigned a "symptom code" or category reflecting the nature of the concern.
In July 2011, FCSD launched a new coding system for CQIS. All reports maintained prior to this change have been recoded.
Ford electronically searched CQIS using the following criteria:
Model Year | Vehicle | Designation |
---|---|---|
2010-2011 | Ford Fusion / Fusion Hybrid | Subject |
2010-2011 | Ford Focus | Peer |
2010-2011 | Ford Taurus | Peer |
2010-2011 | Ford Flex | Peer |
2010-2011 | Lincoln MKS | Peer |
2010-2011 | Lincoln MKT | Peer |
2010 | Ford E-150 / E-250 | Peer |
2010 | Ford Edge | Peer |
2010 | Ford F-150 | Peer |
2010 | Lincoln MKX | Peer |
Vehicles: Subject & Peer vehicles manufactured for sale or lease in the United States, District of Columbia, Puerto Rico, Northern Mariana Islands, Guam, American Samoa and the Virgin Islands.
Date Parameters: January 1, 2008 through March 25, 2013.
Types of Contacts: All, including suspended data, canceled contacts and inquiries.
FMC360 Symptom Code(s):
Symptom Category | Symptom Code | Symptom Description |
---|---|---|
Driving Performance | 5 52 | Stall |
5 54 | Loss of Power | |
5 57 | Hesitation/Stumble | |
Driver Aides | 2 27 Q | Check Engine Light |
2 27 5 | Wrench Light |
OASIS MESSAGES
FCSD communicates vehicle and service information, including warranty and Extended Service Plan coverage, and technical repair information to North American Ford and Lincoln-Mercury dealers via OASIS. OASIS is an electronic link covering North American Ford and Lincoln-Mercury cars and light trucks, and medium and heavy-duty Ford trucks for the ten most current model years. Technical diagnostic and repair information is contained in Special Service Messages (SSMs) and Technical Service Bulletin (TSB) titles and brief summaries. Dealers cannot access brief summaries.
SSMs and TSB titles are coded by model year, vehicle line, and other attributes. Dealers typically search by VIN and applicable Service Codes. Inactive or superseded SSMs and TSB titles remain accessible to Ford employees but not dealers. Dealers can also search for recalls by VIN in OASIS. Recall information cannot be searched by Service Codes.
In July 2011, FCSD launched a new coding system for OASIS. Active SSMs and TSB titles were recoded. Inactive and superseded titles are maintained under the old system.
Ford searched Global OASIS using both new and old OASIS service codes for active, inactive, and superseded TSB titles and SSMs using the following search criteria:
Model Year | Vehicle | Designation |
---|---|---|
2010-2011 | Ford Fusion / Fusion Hybrid | Subject |
Vehicles: Subject & Peer vehicles manufactured for sale or lease in the United States, District of Columbia, Puerto Rico, Northern Mariana Islands, Guam, American Samoa and the Virgin Islands.
Date Parameters: January 1, 2008 through March 25, 2013.
Types of Contacts: All, including suspended data, canceled contacts and inquiries.
FMC360 Symptom Code(s):
Symptom Category | Symptom Code | Symptom Description |
---|---|---|
Driving Performance | 5 52 | Stall |
5 54 | Loss of Power | |
5 57 | Hesitation/Stumble | |
Driver Aides | 2 27 Q | Check Engine Light |
2 27 5 | Wrench Light |
OASIS 2 and Global OASIS cannot perform electronic word searches; results are reviewed manually. The OASIS database also contains Broadcast Messages, which are typically directed to all dealerships for notifications of new SSMs/TSBs or non-technical announcements. Broadcast Messages cannot be searched by OASIS service codes and are only retrievable while active (2-4 days). Ford did not search for Broadcast Messages as they are expected to be non-substantive or duplicative.
Internal Service Messages
FCSD maintains fleet and technical telephone "hotlines." During the early stages of identifying and resolving vehicle concerns, hotline personnel may draft Internal Service Messages (ISMs) on CQIS for internal use. ISMs are assigned a CQIS "symptom code" or category. An ISM can form the basis for an oral response to a dealer or fleet technician. ISMs are not made available electronically to dealers or fleets.
Ford searched CQIS for active ISMs using the following criteria:
Model Year | Vehicle | Designation |
---|---|---|
2010-2011 | Ford Fusion / Fusion Hybrid | Subject |
Vehicles: Subject vehicles manufactured for sale or lease in the United States, District of Columbia, Puerto Rico, Northern Mariana Islands, Guam, American Samoa and the Virgin Islands.
Date Parameters: January 1, 2008 through March 25, 2013.
Field Review Committee
Ford's Field Review Committee reviews potential field service actions, including safety recalls and customer satisfaction programs, and recommends actions to corporate management. A Vehicle Service & Programs representative serves as Secretary to the committee. Following approval of a field service action, the Vehicle Service & Programs Office prepares and launches the action. A copy of the communication to dealers, fleets, and Regional offices is maintained in the committee files.
Warranty
Ford's Analytical Warranty System (AWS) contains warranty claims and vehicle information for model years 1991 and forward for North America, and model years 1992 and forward for Europe.
Ford performed a search of AWS for potentially responsive reports using the following search criteria:
Model Year | Vehicle | Designation |
---|---|---|
2010-2011 | Ford Fusion / Fusion Hybrid | Subject |
2010-2011 | Ford Focus | Peer |
2010-2011 | Ford Taurus | Peer |
2010-2011 | Ford Flex | Peer |
2010-2011 | Lincoln MKS | Peer |
2010-2011 | Lincoln MKT | Peer |
2010 | Ford E-150 / E-250 | Peer |
2010 | Ford Edge | Peer |
2010 | Ford F-150 | Peer |
2010 | Lincoln MKX | Peer |
Vehicles: Subject & Peer vehicles manufactured for sale or lease in the United States, District of Columbia, Puerto Rico, Northern Mariana Islands, Guam, American Samoa and the Virgin Islands.
Date Parameters: January 1, 2008 through March 25, 2013.
Base Part Number(s): 9F991, 9E926, 9E927, 9E928, 9B989, 9E989
Labor Op Code(s): 092305A (TSB 09-23-5) and 102106A (TSB 10-21-6)
Case Print Report Example
Case Number: CAS-1986916-D9N6C3
Case Opened Date: 12/24/2012 1:26 PM
Case Closed Date: 12/24/2012
Case Status: Resolved
Case Last Modified: 12/24/2012 1:30 PM
Responsible Team: Tier 1 Inbound
Case Classification: Vehicle Concern > Legal > Alleged Accident > Not Portal
Customer Name: [Redacted]
Location: KANSAS CITY, MO
Email: [Redacted]
Dealer: Thoroughbred Ford
VIN: 3FAHP0JA1AR
Year: 2010
Make: FORD
Model: FUSION
Body Style: POJ - SEL FWD 4-DR SEDAN
Symptom:
- Level 1:
- Level 2:
- Level 3:
- Level 4:
Case Details
Agent Name: Ariel Bunce
Note Last Modified: 12/24/2012 1:30 PM
1. Date of the accident: Approximately 6 months ago; customer unsure of exact date.
2. Alleged product defect causing accident: The throttle body.
3. Injuries sustained: No.
4. Location of vehicle during accident: 79th Terrace in Kansas City, MO.
5. Police report filed: No.
6. Police report findings: N/A.
7. Police report number and location: N/A.
8. Insurance claim filed: No.
9. Insurance claim status: N/A.
10. Vehicle repairability: Yes, scratches to the rear door handle and door.
11. Customer's attorney: N/A.
12. Customer's request: To know if the throttle body is covered under warranty (specifically, remaining power train warranty). Advised customer to have the vehicle diagnosed by a Ford dealer to determine the cause of the symptoms.
PE13-003 Accident Injury Summary
Subject Vehicles
MY | MODEL | VIN | Report Date | Mileage | Cat | Source | Inquiry | Alleged Accident | Alleged Fire | Alleged Injury | Alleged Fatality |
---|---|---|---|---|---|---|---|---|---|---|---|
2011 | Fusion | [Redacted] | 27-Mar-12 | 47,000 | A3 | OGC | PE13-003 | Y | Y | 0 | 0 |
2010 | Fusion | [Redacted] | 24-Dec-12 | 47,000 | A6 | FMC360 | PE13-003 | Y | N | 0 | 0 |
Peer Vehicles
MY | MODEL | VIN | Report Date | Mileage | Cat | Source | Inquiry | Alleged Accident | Alleged Fire | Alleged Injury | Alleged Fatality |
---|---|---|---|---|---|---|---|---|---|---|---|
2010 | Edge | [Redacted] | 1/31/11 | A1 | OGC | PE13-003 | Y | N |
Global OASIS Search - Article 21126
Article Number: 21126
Article Type: S
Author: CPIERMA2
Global Concern Number:
Market(s):
Area Code Geo Sales Area | Date of Activation | Date of Deactivation |
---|---|---|
NA *** | 12/03/2009 | 12/03/2009 |
NA WD | 12/02/2013 | 12/02/2013 |
Title: MULTIPLE VEHICLE LINE MAF SENSOR SERVICE TIP.
Text: Some 1997-2010MY GAS ENGINE EQUIPPED VEHICLES MAY EXHIBIT DIAGNOSTIC TROUBLE CODES P0171-P0175 WITH LACKS POWER, HESITATION, RUNS ROUGH OR SURGE DRIVABILITY CONCERNS DUE TO CONTAMINATED MASS AIRFLOW SENSORS(MAF). IF NORMAL PCED DIAGNOSTICS LEAD TO THE MAF SENSOR, CAREFULLY INSPECT SENSOR HOTWIRE FOR CONTAMINATION. IF HOTWIRE IS CONTAMINATED WITH OIL, DIRT OR DEBRIS CLEAN THE SENSOR WITH CRC MASS AIR FLOW SENSOR CLEANER #05110. DO NOT USE SHOP AIR OR HARSH CHEMICALS SUCH AS BRAKE PARTS CLEANER OR CARBURETOR CLEANER ON MAF SENSORS. THIS CAN CAUSE SERIOUS DAMAGE TO SENSITIVE ELECTRONIC PARTS. CRC MAF SENSOR CLEANER WILL SAFELY AND EASILY CLEAN THE MAF HOTWIRE AND ELECTRICAL COMPONENTS WITHOUT DAMAGE TO THE WIRES OR PLASTIC HOUSING. MONITOR LONGFT1 AND LONGFT2(DUAL BANK ENGINES) PIDS AFTER MAF SENSOR CLEANING TO CONFIRM REPAIR.
Vehicles:
- 2005-2006 ZEPHER (00172)
- 2003-2005 AVIATOR (00152)
- 2002-2003 BLACKWOOD (00145)
- 1998-2002 CONTINENTAL (00010)
- 1998-2010 CROWN VICTORIA (00015)
- 1997-2010 E-SERIES (00016)
- 2007-2010 EDGE (00176)
- 2001-2010 ESCAPE (00130)
- 2005-2007 ESCAPE HYBRID (00162)
- 2000-2005 EXCURSION (00126)
- 1997-2010 EXPEDITION (00026)
- 2002-2010 EXPLORER 4DR (00134)
- 1997-2010 F-SERIES LD (00029)
- 2000-2010 F-SERIES MOTORHOME/COMMERCIAL (00175)
- 1999-2010 F-SERIES SUPER DUTY (00028)
- 2005-2006 FIVE HUNDRED (00165)
- 2003-2010 FOCUS (00122)
- 2003-2010 FOCUS (AK)
- 2005-2006 FREESTYLE (00166)
- 2007-2010 FUSION (00170)
- 1998-2010 GRAND MARQUIS (00044)
- 2000-2006 LS (00124)
- 2005-2010 MARINER (00163)
- 2006-2007 MARINER HYBRID (00174)
- 2007-2008 MARK LT (00173)
- 1997-1998 MARK VIII (00064)
- 2006-2010 MILAN (00171)
- 2010 MKS (00190)
- 2007-2010 MKX (00177)
- 2007-2010 MKZ (00179)
- 2005-2006 MONTEGO (00167)
- 2002-2005 MOUNTAINEER (00070)
- 1998-2010 MUSTANG (00071)
- 1998-2010 NAVIGATOR (00106)
- 2007-2010 RANGER (00081)
- 2007-2010 RANGER (R8)
- 2000-2004 SABLE (00082)
- 2000-2010 TAURUS (00117)
- 2008-2009 TAURUS X (00185)
- 2002-2005 THUNDERBIRD (00092)
- 1998-2010 TOWN CAR (00094)
Symptom Code:
- 600000 DRIVEABILITY
- 606000 DRIVE-PERFORMANCE
- 607000 DRIVEABILITY STALLS/QUITS
- 608000 DRIVEABILITY RUNS ROUGH
- 611000 DRIVEABILITY HESITATION/STUMBLE
- 614000 DRIVEABILITY LACK/LOSS OF POWER
- 698298 DRIVEABILITY MALFUNCTION INDICATOR LAMP - MIL
- P0171
- P0175
Global Customer Symptom Codes:
Category | Q1 | Q2 | Q3 | Full Code |
---|---|---|---|---|
Driving Performance | 5***** | |||
Driving Performance: Lack/Loss of Power | 554*** | |||
Driving Performance: Lack/Loss of Power Acceleration | 5542** | |||
Driving Performance: Lack/Loss of Power Acceleration Always | 554202 |
Global OASIS Search - Article 22503
Article Number: 22503
Article Type: S
Author: WOSEPCHO
Global Concern Number: 104-2012-0006
Market(s):
Area Code Geo Sales Area | Date of Activation | Date of Deactivation |
---|---|---|
NA *** | 09/05/2012 | 12/05/2012 |
Title: THROTTLE POSITION SENSOR KIT - NOW AVAILABLE
Text: IF PC/ED DIAGNOSTICS LEADS TO THROTTLE POSITION SENSOR (TPS) REPLACEMENT A NEW KIT HAS BEEN RELEASED (9T4Z-9B989-A). THE PC/ED AND WORKSHOP MANUAL IS BEING UPDATED. VEHICLE/ENGINE APPLICATIONS AFFECTED: 2005-2008 F-150 4.2L; 2008-2011 FOCUS 2.0L; 2010-2012 TRANSIT CONNECT 2.0L; 2008-2012 MKZ 3.5L; 2010-2012 FUSION 3.5L; 2008-2012 TAURUS 3.5L PFI; 2008-2009 TAURUS X/SABLE 3.5L; 2009-2012 FLEX 3.5L PFI; 2007-2010 EDGE/MKX 3.5L; 2009-2012 MKS 3.7L; 2010-2012 MKT 3.7L; 2007-2010 F-150 4.6L; 2007-2012 E-150/250 4.6L 2V
Vehicles:
- 2007-2012 E-SERIES (00016)
- 2007-2010 EDGE (00176)
- 2005-2010 F-SERIES LD (00029)
- 2009-2012 FLEX (00189)
- 2008-2011 FOCUS (00122)
- 2008-2011 FOCUS (AK)
- 2010-2012 FUSION (00170)
- 2009-2012 MKS (00190)
- 2010-2012 MKT (00194)
- 2007-2010 MKX (00177)
- 2008-2012 MKZ (00179)
- 2008-2009 SABLE (00082)
- 2008-2012 TAURUS (00117)
- 2008-2009 TAURUS X (00185)
- 2010-2012 TRANSIT CONNECT (00153)
Symptom Code:
- 600000 DRIVEABILITY
- 601000 DRIVE-STARTING
- 602300 DRIVEABILITY HARD START/LONG START
- 606000 DRIVE-PERFORMANCE
- 607000 DRIVEABILITY STALLS/QUITS
- 608000 DRIVEABILITY RUNS ROUGH
- 610000 DRIVEABILITY BUCK/JERK
- 611000 DRIVEABILITY HESITATION/STUMBLE
- 612000 DRIVEABILITY SURGE
- 617000 DRIVE-IDLE
- 698298 DRIVEABILITY MALFUNCTION INDICATOR LAMP - MIL
- P0121
- P0122
- P0123
- P0221
- P0222
- P0223
- P1124
- P2135
Global Customer Symptom Codes:
Category | Q1 | Q2 | Q3 | Full Code |
---|---|---|---|---|
Driving Performance | 5***** | |||
Driving Performance Idle Quality | 551*** |
Global OASIS Search - Article 32016
Article Number: 32016
Article Type: S
Author: WOSEPCHO
Global Concern Number: 104-2012-0006
Market(s):
Area Code Geo Sales Area | Date of Activation | Date of Deactivation |
---|---|---|
NA *** | 12/20/2012 | 01/03/2013 |
Title: Throttle Position Sensor Kit - Now Available
Text: If PC/ED diagnostics leads to throttle position sensor (TPS) replacement a new kit has been released (9T4Z-9B989-A). The PC/ED and workshop manual is being updated.
Vehicles:
- 2007-2012 E-SERIES (00016)
- 2007-2010 EDGE (00176)
- 2005-2010 F-SERIES LD (00029)
- 2009-2012 FLEX (00189)
- 2008-2011 FOCUS (00122)
- 2008-2011 FOCUS (AK)
- 2010-2012 FUSION (00170)
- 2009-2012 MKS (00190)
- 2010-2012 MKT (00194)
- 2007-2010 MKX (00177)
- 2008-2012 MKZ (00179)
- 2008-2009 SABLE (00082)
- 2008-2012 TAURUS (00117)
- 2008-2009 TAURUS X (00185)
- 2010-2012 TRANSIT CONNECT (00153)
Symptom Code:
- 600000 DRIVEABILITY
- 601000 DRIVE-STARTING
- 602300 DRIVEABILITY HARD START/LONG START
- 606000 DRIVE-PERFORMANCE
- 607000 DRIVEABILITY STALLS/QUITS
- 608000 DRIVEABILITY RUNS ROUGH
- 610000 DRIVEABILITY BUCK/JERK
- 611000 DRIVEABILITY HESITATION/STUMBLE
- 612000 DRIVEABILITY SURGE
- 617000 DRIVE-IDLE
- 698298 DRIVEABILITY MALFUNCTION INDICATOR LAMP - MIL
- P0121
- P0122
- P0123
- P0221
- P0222
- P0223
- P1124
- P2135
Global Customer Symptom Codes:
Category | Q1 | Q2 | Q3 | Full Code |
---|---|---|---|---|
Driving Performance | 5***** | |||
Driving Performance Idle Quality | 551*** | |||
Driving Performance Idle Quality | Fast | 5515** | ||
Driving Performance Idle Quality | Fast | Intermittent | 551539 | |
Driving Performance Idle Quality | Rolling | 5516** | ||
Driving Performance Idle Quality | Rolling | Intermittent | 551639 |
Global OASIS Search - Article 32024
Article Number: 32024
Article Type: S
Author: WOSEPCHO
Global Concern Number: 104-2012-0006
Market(s):
Area Code Geo Sales Area | Date of Activation | Date of Deactivation |
---|---|---|
NA *** | 01/04/2013 | 01/04/2014 |
Title: Throttle Position Sensor Kit - Now Available
Text: If PC/ED diagnostics leads to throttle position sensor (TPS) replacement a new kit has been released (9T4Z-9B989-A). The PC/ED and workshop manual is being updated. VEHICLE/ENGINE APPLICATIONS AFFECTED: 2005-2008 F-150 4.2L; 2008-2011 FOCUS 2.0L; 2010-2012 TRANSIT CONNECT 2.0L; 2008-2012 MKZ 3.5L; 2010-2012 FUSION 3.5L; 2008-2012 TAURUS 3.5L PFI; 2008 - 2009 TAURUS X/SABLE 3.5L; 2009-2012 FLEX 3.5L PFI; 2007-2010 EDGE/MKX 3.5L; 2009-2012 MKS 3.7L; 2010-2012 MKT 3.7L; 2007-2010 F-150 4.6L; 2007-2012 E-150/250 4.6L 2V
Vehicles:
- 2007-2012 E-SERIES (00016)
- 2007-2010 EDGE (00176)
- 2005-2010 F-SERIES LD (00029)
- 2009-2012 FLEX (00189)
- 2008-2011 FOCUS (00122)
- 2008-2011 FOCUS (AK)
- 2010-2012 FUSION (00170)
- 2009-2012 MKS (00190)
- 2010-2012 MKT (00194)
- 2007-2010 MKX (00177)
- 2008-2012 MKZ (00179)
- 2008-2009 SABLE (00082)
- 2008-2012 TAURUS (00117)
- 2008-2009 TAURUS X (00185)
- 2010-2012 TRANSIT CONNECT (00153)
Symptom Code:
- 600000 DRIVEABILITY
- 601000 DRIVE-STARTING
- 602300 DRIVEABILITY HARD START/LONG START
- 606000 DRIVE-PERFORMANCE
- 607000 DRIVEABILITY STALLS/QUITS
- 608000 DRIVEABILITY RUNS ROUGH
- 610000 DRIVEABILITY BUCK/JERK
- 611000 DRIVEABILITY HESITATION/STUMBLE
- 612000 DRIVEABILITY SURGE
- 617000 DRIVE-IDLE
- 698298 DRIVEABILITY MALFUNCTION INDICATOR LAMP - MIL
- P0121
- P0122
- P0123
- P0221
- P0222
- P0223
- P1124
- P2135
Global Customer Symptom Codes:
Category | Q1 | Q2 | Q3 | Full Code |
---|---|---|---|---|
Driving Performance | 5***** | |||
Driving Performance Idle Quality | 551*** | |||
Driving Performance Idle Quality | Fast | 5515** | ||
Driving Performance Idle Quality | Fast | Intermittent | 551539 | |
Driving Performance Idle Quality | Rolling | 5516** | ||
Driving Performance Idle Quality | Rolling | Intermittent | 551639 | |
Driving Performance Idle Quality | Slow | 5517** | ||
Driving Performance Idle Quality | Slow | Intermittent | 551739 | |
Driving Performance Stalls/Quits | 552*** | |||
Driving Performance Stalls/Quits | At Idle | 5521** | ||
Driving Performance Stalls/Quits | At Idle | Intermittent | 552139 | |
Driving Performance Hesitates/Stumble | 557*** | |||
Driving Performance Hesitates/Stumble Acceleration | 5572** | |||
Driving Performance Hesitates/Stumble Acceleration | Acceleration | Intermittent | 557239 | |
Driving Performance Hesitates/Stumble Cruise/ Steady Speed | 5573** | |||
Driving Performance Hesitates/Stumble Cruise/ Steady Speed | Cruise/ Steady Speed | Intermittent | 557339 |
Audit Comments:
Area Code | Geo Sales Area | Comment | Old Date of Deactivation | New Date of Deactivation | CDSID |
---|---|---|---|---|---|
NA | *** | GSMITH EDITED THIS MESSAGE ON: 19-DEC-2012::ADD | 01/01/1900 | 12/20/2013 | GSMITH |
NA | *** | THIS MESSAGE WAS SUPERCEDED BY 32024 | 12/20/2013 | 01/03/2013 | GSMITH53 |
Global OASIS Search - Article 32170
Article Number: 32170
Article Type: S
Author: DHARMON3
Global Concern Number: 104-2012-0025
Market(s):
Area Code Geo Sales Area | Date of Activation | Date of Deactivation |
---|---|---|
NA *** | 04/04/2013 | 04/04/2017 |
WD | 04/04/2013 | 04/04/2017 |
Title: Some 2009-2012 Vehicles - Loss Of Engine RPMs - Lack Of Acceleration - Wrench Light Illuminated With Or Without DTCS P2111 And/or P2112
Text: Some 2009-2012 Escape, 2009-2011 Mariner, 2010-2012 Fusion and 2010-2011 Milan vehicles equipped with the 2.5L DOHC or 3.0L engine may exhibit an intermittent loss of engine RPMs or lack of acceleration with illuminated Wrench Light. DTCs P2111 and/or P2112 may or may not be stored in the powertrain control module (PCM). To aid in diagnosing these concerns, the Integrated Diagnostic Scan (IDS) tool has been updated to include an Electronic Throttle Body diagnostic tool. This can be found using IDS version 84 or higher, selecting Powertrain, Service Functions, and ETB Check.
Vehicles:
- 2009-2012 ESCAPE (00130)
- 2010-2012 FUSION (00170)
- 2009-2011 MARINER (00163)
- 2010-2011 MILAN (00171)
Symptom Code:
- 600000 DRIVEABILITY
- 606000 DRIVE-PERFORMANCE
- 607000 DRIVEABILITY STALLS/QUITS
- 608000 DRIVEABILITY RUNS ROUGH
- 614000 DRIVEABILITY LACK/LOSS OF POWER
- 698298 DRIVEABILITY MALFUNCTION INDICATOR LAMP - MIL
- P2111
- P2112
Global Customer Symptom Codes:
Category | Q1 | Q2 | Q3 | Full Code |
---|---|---|---|---|
Driver Aides & Information | 2***** | |||
Driver Aides & Information Warning Indicators/Messages/Chimes | 227*** | |||
Driver Aides & Information Warning Indicators/Messages/Chimes Electronic Throttle Control (Wrench Image) | 2275** | |||
Driver Aides & Information Warning Indicators/Messages/Chimes Electronic Throttle Control (Wrench Image) Flashes | 227530 | |||
Driving Performance | 5***** | |||
Driving Performance Stalls/Quits | 552*** | |||
Driving Performance Stalls/Quits | At Idle | 5521** | ||
Driving Performance Stalls/Quits | At Idle | Intermittent | 552139 | |
Driving Performance Lack/Loss of Power | 554*** | |||
Driving Performance Lack/Loss of Power | Cruise/ Steady Speed | 5543** | ||
Driving Performance Lack/Loss of Power | Cruise/ Steady Speed | Intermittent | 554339 |
Audit Comments:
Area Code | Geo Sales Area | Comment | Old Date of Deactivation | New Date of Deactivation | CDSID |
---|---|---|---|---|---|
NA | *** | TWAS EXPORT TO OASIS::ADD | 01/01/1900 | 04/04/2017 | GSI2GO |
WD | *** | TWAS EXPORT TO OASIS::ADD | 01/01/1900 | 04/04/2017 | GSI2GO |
Technical Service Bulletin (TSB) 09-11-13
3.5L-ROUGH / ROLLING IDLE / IDLE SPEED DROPS BELOW SPECIFICATION
FORD: 2010 Fusion
LINCOLN: 2007-2010 MKZ
ISSUE: Some 2007-2010 MKZ and 2010 Fusion Sport vehicles equipped with a 3.5L engine may exhibit a rough, rolling idle, or idle speed dropping below specification. This condition typically occurs most often in hot ambient temperatures with the A/C on when idling for extended periods.
ACTION: Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE:
- Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 61.04 and higher. This new calibration is not included in the VCM 2009.5 DVD. Calibration files may also be obtained at www.motorcraft.com.
- Perform transmission control module (TCM) initial learning procedure. Refer to Workshop Manual Section 307-01A.
NOTE: VEHICLES EQUIPPED WITH A PCM AND TCM, REQUIRE A COORDINATED REPROGRAMMING. THIS COORDINATED REPROGRAMMING PROCEDURE MUST BE FOLLOWED EXACTLY AS OUTLINED BY THE IDS/PDS SCAN TOOL(S). FAILURE TO FOLLOW THE KEY CYCLE PROCEDURE WITHOUT WAITING FOR THE IDS PROMPTS, WILL CAUSE THE COORDINATED REPROGRAMMING TO FAIL. THE PCM WILL BE UPDATED BUT THE TCM WILL NOT BE UPDATED AND THE NEW FILES WILL NOT BE INSTALLED. IT IS CRITICAL TO FOLLOW THE IDS/PDS PROMPTS.
NOTE: AUTHORIZATION DECAL NOT REQUIRED.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION: 091113A
DESCRIPTION: 2007-2010 MKZ, 2010 Fusion 3.5L: Reprogram The PCM And TCM Includes Time To Perform The TCM Initial Learning Procedure (Do Not Use With 12650D)
TIME: 0.8 Hr.
DEALER CODING: BASIC PART NO. RECAL
CONDITION CODE: 04
Technical Service Bulletin (TSB) 11-4-23
3.5L-DTCS P2111 OR P2112 AND P2104 DURING WINDSHIELD WIPER USAGE—BUILT ON OR BEFORE 03/11/2011
FORD: 2010-2011 Fusion
LINCOLN: 2010-2011 MKZ
ISSUE: Some 2010-2011 Fusion Sport and MKZ vehicles equipped with a 3.5L engine and built on or before 03/11/2011 may exhibit a service engine soon lamp on and possible DTCs P2111 or P2112 and P2104 during windshield wiper usage.
ACTION: Follow Service Procedure steps to correct the condition.
SERVICE PROCEDURE:
- Inspect the throttle body to determine type of throttle position sensor (TPS). (Figure 1)
- Remove air cleaner outlet pipe. Refer to Workshop Manual (WSM), Section 303-12.
- Remove battery and battery tray. Refer to WSM, Section 414-01.
- Disconnect C175E (top connector) from the powertrain control module (PCM). (Figure 2)
- Remove the two (2) harness bundle retainers. (Figure 3)
- Cut tie strap on back of connector.
- Release the four (4) tabs and remove the black strain relief from rear of connector.
- Remove the white terminal locking insert.
Figure 1 - Article 11-4-23: Shows different types of TPS sensors.
Figure 2 - Article 11-4-23: Shows the C175E connector on the PCM.
Figure 3 - Article 11-4-23: Shows the two harness bundle retainers.
a. Type II TPS, do not continue this article. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal diagnostics.
b. Type III TPS, proceed to Step 2.
Continued on next page...
OPERATION: 110423A
DESCRIPTION: 2010-2011 Fusion And MKZ 3.5L DOHC Engine: Install Jumper Wire Assembly (Do Not Use With Any Other Labor Operations)
TIME: 0.9 Hr.
DEALER CODING: BASIC PART NO. 14A464
CONDITION CODE: 42
PE13-003 Throttle Body Part Change Log
2010 - 2011 MY Ford Fusion (2.5L 4V I-4 3.0L 4V V-6 Engines)
A | B | C | D | E | F | G | H |
---|---|---|---|---|---|---|---|
Incorporated Into Vehicle Production | Original Part Description of Change | Reasons for Change | Ford Engineering Part Number | Modified Ford Engineering Part Number | Disposition of Original Parts (Scrap/Consume/Rework) | New Component Availability Date | New Component Interchangeable With Old (Y/N - Intended versus Possible) |
Feb 2009- Feb 28, 2010 and Mar 13 2010- May 5, 2010 (veh prod dates) | Hall Sensor ASIC | MCR action | 9L8E-9F991-BA | 9L8E-9F991-BB | N/A | May 12, 2008 | N/A |
Fastener change | MCR action | 9L8E-9F991-BB | 9L8E-9F991-BC | N/A | Aug 24, 2009 | N/A | |
Sort | MCR action | 9L8E-9F991-BC | 9L8E-9F991-BD | Consume | Oct 5, 2010 | Y | |
Electronic Throttle Body Casting revision to replace the - DD- hole with a straight through hole | Interim Corrective Action - Thermal Cycle TPS at suppliers -3 X 45 minute Idle Test at engine/assembly plants | 9L8E-9F991-BD | 9L8E-9F991-BE | Consume | 10/31/11 | Y | |
Design change from dual die to single die TPS ASIC | Permanent Corrective Action Drill bit replacement machine No resharpened bits De-smearing process instituted - Revised plating monitoring | 9L8E-9F991-BE | 9L8E-9F991-BF | Consume | 2/10/12 | Y | |
Revise idle screw & internal casting revisions to maintain compatibility | To identify TPS containing non-functioning circuit boards | 9L8E-9F991-BF | DS7E9F991-AC | Consume | 2/28/13 | Y | |
Incorporate process improvements into production | Idle screw threadlock | DS7E9F991-AC | DS7E9F991-AD | Consume | May 10, 2012 | Y | |
Increase TPS Capacity | New motor brush material | DS7E9F991-AD | DS7E9F991-AF | Consume | March 25, 2013 | Y | |
Improved robustness to deposits | DS7E9F991-AF | Consume |
2010 - 2011 MY Ford Fusion (3.5L 4V V-6 Engine)
A | B | C | D | E | F | G | H |
---|---|---|---|---|---|---|---|
Incorporated Into Vehicle Production | Original Part Description of Change | Reasons for Change | Ford Engineering Part Number | Modified Ford Engineering Part Number | Disposition of Original Parts (Scrap/Consume/Rework) | New Component Availability Date | New Component Interchangeable With Old (Y/N - Intended versus Possible) |
Mar 1, 2010- Mar 12, 2010 and TPS lead frame motor pins. | Change to non-contacting TPS. Quality improvement | 7T4E-9F991-FB | 7T4E-9F991-GA | Rework | 1-Mar-10 | Y | |
May 6, 2010 to EOP (veh prod dates) | TPS Gasket curing process issue | TPS Gasket curing process | 7T4E-9F991-GA | 7T4E-9F991-GA | Rework | May 6, 2010 | Y |
Aug 3, 2010 to June 2011 | TPS Gasket curing process | TPS Gasket curing process - 2nd Curing Process Ford Motor Dearborn MI. | 7T4E-9F991-GA | 7T4E-9F991-GA | Rework- Additional curing process at Ford Motor Co. | Aug 3, 2010 (veh prod date) | Y |
June 2011-EOP | TPS Gasket curing process | TPS Gasket curing process - 2nd Curing Process IEL, Jackson MI | 7T4E-9F991-GA | 7T4E-9F991-GA | Rework- Additional curing process at IEL | Y |
2010 Ford Edge Bench Test Correlation (453-R001)
The document contains a graph showing ETC_TA_ADDER (deg) on the y-axis and time on the x-axis. The graph displays a triangular wave pattern, indicating fluctuations in the electronic throttle control system. A legend lists various parameters and their corresponding values, including ETC_CMD, ETC_DC, ETC_DES_TA, ETC_FLT_FLGS, ETC_MESRD_TA, ETC_RATCH_A[0], ETC_RATCH_A[1], ETC_TA_ADDER, ETC_TA_MULT, ETC_TA_SRC_A, ETC_TP_REL_A[0], ETC_TP_REL_A[1], PUTMR, T1T2_CNT, T1T2FMFLG, TP_VOLTAGE[0], and TP_VOLTAGE[1].
2010 Ford Focus Bench Test Correlation (480-R001)
The document contains a graph showing ETC_MESRD_TA on the y-axis and time on the x-axis. The graph displays a triangular wave pattern, indicating fluctuations in the electronic throttle control system. A legend lists various parameters and their corresponding values, including ETC_CMD, ETC_DC, ETC_DES_TA, ETC_FLT_FLGS, ETC_MESRD_TA, ETC_RATCH_A[0], ETC_RATCH_A[1], ETC_TA_ADDER, ETC_TA_MULT, ETC_TA_SRC_A, ETC_TP_REL_A[0], ETC_TP_REL_A[1], PUTMR, T1T2_CNT, T1T2FMFLG, TP_VOLTAGE[0], and TP_VOLTAGE[1].
Bivariate Parametric Extrapolation Model
This section describes a Bivariate Parametric Extrapolation Model used for reliability analysis. It includes definitions for marginal in time failure density, joint failure density, and marginal in mileage failure density. The model is presented with equations for f(m,t), φ(t), and φ(m|t). A reference is provided for "Field Data Analysis & Statistical Warranty Forecasting" by V.V. Krivtsov.
The section also includes the Log-Likelihood formula: Ln(L) = ∑r ln(f (m,t;) +∑n; ln(1-F(mw,t;))).
Probabilistic Risk Assessment Summary
Strata by Engine | Affected Population | Customer Symptom | Event Prob @ 1YIS|Unlm | Event Prob @ 3YIS|Unlm | Event Prob @ 6YIS|Unlm | Event Prob @ 10YIS|Unlm |
---|---|---|---|---|---|---|
3.5L-3.7L (Flex, Fusion, Taurus, MKS, MKT, Edge) | 103,950 | A7 Only | 1.33% | 2.87% | 5.22% | 7.65% |
4.6L 2V (E-150, E-250, F-150) | 19,473 | A7 Only | 1.24% | 3.07% | 5.80% | 8.50% |
2.0L (Focus) | 85,490 | A7 Only | 0.85% | 3.70% | 8.61% | 12.95% |