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Voice Solutions for Maintenance and Inspection | Honeywell
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DocumentDocumentRelease Notes Honeywell Voice Maintenance & Inspection Solution 1.10
July 27, 2023 The following release notes describe the new features and existing limitations in this release of the Voice Maintenance & Inspection Solution and Vocollect VoiceCheck. Issue numbers listed in these notes are part of the Honeywell internal software tracking system and may be helpful when contacting customer service. Additional documentation is available at https://help.honeywellaidc.com.
What's in this Release?
Device Support
Support is added for the following devices: l Honeywell CW45 l Honeywell CT30XP
Features and Improvements in this Release
Pick Up & Go Support
Additional languages are supported for the Pick Up & Go speech recognizer.
Single Sign On Available
Single Sign On (SSO) is supported using OAuth2.
Load Balanced Scalability
Load balancing has been implemented, allowing multiple application servers to support large scale enterprises.
Reference Links in Steps
Reference Links with URLs can now be added to steps. The URL can be used to provide additional information for a user to perform the step.
Ability to Copy Voice Plans
Voice plans can now be copied.
Core Library Updates
The following core libraries were updated with this release: l Apache Tomcat 9.0.74 l Java JRE Corretto 8.372.07.1
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Voice Maintenance & Inspection Solution Release Notes
Android Language Support
IMPORTANT Close the Maintenance and Inspection application when changing the Android operating system language.
Language
English Latin American Spanish Spanish (European) German French Canadian French (France) Japanese Dutch (Netherlands)
Trained Vocab
Feature Spoken Long List
VoiceNotes/Memos
NOTE The Voice Inspection Android application does not currently support fractions or supervisor audio.
Honeywell Voice Device Language Support
The following languages are supported in the voice application (vad) file:
l English l Latin American Spanish l German l French Canadian l French (France) l Japanese l Dutch (Netherlands)
The following languages are supported on the device:
Voice Maintenance & Inspection Solution Release Notes
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Language
English Latin American Spanish Spanish (European) German French Canadian French (France) Japanese Dutch (Netherlands)
Trained Vocab
Feature
Spoken Long List VoiceNotes/Memos
Supported Environments
This version of VoiceCheck includes support for:
Component
Specification
VoiceCheck Server Operating System
VoiceCheck Server Database
VoiceCheck Application Server VoiceCheck Web Browser
l Microsoft Windows Server 2022 l Microsoft Windows Server 2019
l Microsoft SQL Server 2019 l Microsoft SQL Server 2017 l Microsoft SQL Server 2016 l Oracle 19c
l Apache Tomcat version 9.0.74
l Google Chrome® 31.x and newer l Mozilla Firefox® v. 20.0 and newer
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Voice Maintenance & Inspection Solution Release Notes
Component VoiceCheck Languages
Specification
l English (United States) [en_US] l German (Germany)[de_DE] l Spanish (Latin America) [es_MX] l Japanese (Japan) [ja_JP] - Android devices only l French (Canadian) [fr_CA] l French (France) [fr_FR] - Android devices only l Dutch (Netherlands) [nl_NL] - Android devices only
Voice Device Requirements
l Honeywell A700x requires VoiceCatalyst 4.3 or greater. Contact your Honeywell representative if this software is needed
Headset Requirements
Honeywell headsets use the Honeywell Accessory Update Utility to update firmware. l Honeywell SRX3 headsets require firmware 6.07 or greater.
General Considerations and Limitations
Issues Reported with This Release
Issue Description
Issue ID
Login Page not Displayed After Password Change
When the default admin or vocollect user password is changed in a cluster or load balanced environment (without SSO enabled) the change password page is redisplayed rather than displaying the home page.
Workaround: Clear the browser cookies.
VVINSP-7403
Audio not Translated
When using languages other than English, some options such as faster and slower are translated into the selected language on the app screen but spoken in English rather than the selected language.
VVINSP-7471
Voice Maintenance & Inspection Solution Release Notes
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Issue Description
Issue ID
Data Stopped Updating Error message
When using SSO authentication the VoiceCheck application may show the message "Data has stopped updating. Communication error. The table may not be up to date". This can occur if the application has an expired access token and a revoked refresh token.
Workaround: Refresh the browser page to continue working in VoiceCheck.
VVINSP-7487
Silent Installer Upgrade to VoiceCheck 1.10
Additional fields are added to the silent installer file for configuring Single Sign On (SSO) and Load Balancing. Refer to the Voice Maintenance & Inspection Solution Implementation Guide before performing a silent upgrade.
VVINSP-7488
Completed Results not Sent to Server
When completing an assignment on an A700x the data is not sent to the server.
Workaround: Changes are needed to the VoiceApplication source code to make it work with the VoiceCheck server. Please contact Honeywell Tech Support for further details.
VVINSP-7401
User Cannot Sign Out from Noise Sampling Screen
On the mobile app, the user cannot sign out from the Noise Sampling screen by using the back navigation.
Workaround: The user should navigate to another screen where the sign out option is available or use the back navigation to get to a Sign Out prompt.
VVINSP-7374
Error Message, Load Balanced Environment
If a node goes down in a load balanced setup, any requests from the Mobile app already sent to that node would result in an error message..
Workaround: Mobile app users should login again. Talkman users should reload the task package. The user's request is handled by an active node.
VVINSP-7016
Back Button not Working The Back button on the Return from Break screen in the app has no effect. Workaround: The user should select the Ready button to Return from Break.
VVINSP-7387
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Voice Maintenance & Inspection Solution Release Notes
Issue Description
Issue ID
App not Connecting to New Server Configuration
If the app is configured to connect to a server and that configuration is later updated to connect to a different server, the app may still try to connect with the original server.
Workaround: Reinstall the app.
VVINSP-6498
Limitations Reported with this Release
By design, some features in a load balanced environment are limited to the primary node.
l Only the primary node can automatically execute jobs from the Schedules tab. l Start/stop export requests can only be executed from the primary node. The user must be
logged into the primary node to perform these actions. l The Export Settings under System Configuration can only be changed from the primary node.
Previously Reported Issues
The following issues were reported in previous releases of VoiceCheck and may still occur in this release.
Issue Description
Issue ID
Condition steps not working as expected
A warning is not displayed when an invalid condition is applied to a step. An invalid condition (for example comparing two strings with greater than or comparing a string to an integer) may give unexpected results when applied.
VVINSP-6538
Name not updated when Operator ID/User Name is changed
When the operator Operator ID/User Name is changed on the Manage Operators/Templates screen (VoiceCheck > Inspection > Operators > Manage Operators > Manage Operator/Templates) the Name field is not updating to reflect selected operator.
VVINSP-6240
Workaround: Return to the View Operators screen, select the desired operator, and return to the Manage Operator/Templates screen.
Import duplicate VoiceForm crashes application
When importing a VoiceForm that already exists, the application crashes rather than returning a message that the item already exists.
Workaround: Ensure VoiceForm names are unique.
VVINSP-6513
Voice Maintenance & Inspection Solution Release Notes
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Issue Description
Issue ID
Excessive WARN statements in VoiceCheck server logs
The VoiceCheck server logs can show excessive repetition of the following message: "'deprecation - HHH90000022: Hibernate's legacy org.hibernate.Criteria API is deprecated; use the JPA javax.persistence.criteria.CriteriaQuery instead"
Workaround: Set the Hibernate logging level to a higher level than the default value of "warn". The valid levels are ALL < TRACE < DEBUG < INFO < WARN < ERROR < FATAL < OFF.
VVINSP-6491
Incorrect Work ID accepted
If an incorrect Work ID is entered at the Work ID to Review prompt and the user says no when asked to confirm, the Work ID is accepted rather than asking for a new ID.
VVINSP-3250
SRX3 stuck in loop
If a device is connected to an SRX3 headset and the device's battery is
pulled, the device may fail to reconnect to the SRX3 headset. The device LED is rotating orange.
VVINSP-3248
Workaround: Place the device in a charger or remove and reinsert the SRX3 battery
Device crash at date prompt
Speaking "Sign Off" while speaking the date of service causes the device to reboot.
VVINSP-3247
Mongoose server does not support looping assignments Mongoose server can be used for non-looping assignments. Workaround: This feature will be added in a future version of VoiceCheck.
VVINSP-3007
Submit time is longer for looping assignment on Talkman
When an assignment is completed and submitted on a Talkman device, the submit time can take a couple of minutes. This is longer than the submit time on an Android device.
Workaround: This delay will be addressed in a future version of VoiceCheck.
VVINSP-3027
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Voice Maintenance & Inspection Solution Release Notes
Issue Description
Issue ID
Unable to upload photos from Talkman
Using a device such as a CT50 to capture a photo for a Talkman device running VoiceCheck results in an "Error uploading image" message.
Workaround: This feature will be added in a future version of VoiceCheck.
VVINSP-3026
Operator is locked if signed off out of range
If an operator signs off while their device is out of network range, the operator may be locked with an "Operator is currently signed off. Please sign in." message.
Workaround: Reload task or clear ODRs from device.
VVINSP-3024
Assignment resumed from different step
If multiple assignments with looping sections are allowed and the operator switches assignments, it is possible the assignment can start from the wrong iteration.
Workaround: Say no to loop until it reaches the correct iteration.
VVINSP-3017
Unable to initiate parts assignment
The Assignment is created with loopingPrompt value as null, which causes an issue when retrieving the Assignment.
Workaround: Add a default value for loopingPrompt in json and xml. Contact customer support for assistance modifying these files.
VVINSP-3015
"Error getting data" message downloading assignments
Assignments created with a plan having more than 5000 steps may get stuck on "Error getting data" message while the assignment is being downloaded.
Workaround: Use plans with less than 5000 steps.
Workaround: Increase timeout for downloading assignments.
VVINSP-3031
Excessive upload time for completed assignments
Creating VoiceCheck VoicePlans and/or assignments in the range of, or exceeding, 3000-5000 steps has been known to cause performance issues.
Workaround: Ensure assignments do not contain more than 5000 steps.
VVINSP-2930
Voice Maintenance & Inspection Solution Release Notes
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Issue Description
Issue ID
Looping prompts are not displayed in Assignment Review mode
A dependent step does not display if the referencing condition was met in Assignment Review Mode.
VVINSP-2644
Accepting Pass & Fail both for one step
If a user taps on Pass and then quickly taps Fail for the same step result, both responses may be captured for a single step result.
Workaround: Clear the step results for the step from the VoiceCheck server.
VVINSP-2665
Incomplete assignment is not displayed under Available category
If an assignment with a looping section has been started but not completed, the assignment will no longer appear under Available.
VVINSP-2629
Changes in VoiceForm conditions are not getting reflected in the Assignment
If conditions are changed after they have been included in an assignment, these changes may not be reflected in the assignment. However, the changes will appear in a newly created assignment.
VVINSP-2600
Device not recognizing "Available," "Create," or "Cancel"
A problem was observed when the device will recognize "Available" or "Create" the first time after starting the application but does not recognize the words after signing out and logging back in.
Workaround: Tap the chosen option on screen rather than speaking it. Or, speak "No" to move to the next option screen and speak "Yes" to select your option of choice.
VVINSP-2726
Application gets stuck when connecting SRX2
If a user logs in to the application without first connecting their headset, the noise sample will fail. After this, the application may get stuck on the noise sample screen even though the headset has connected.
Workaround: Reboot the application with the connected headset.
VVINSP-2656
Parts sections appear out of order in PDF report
Parts sections may seem out of order in a PDF report if their order is changed after creating a plan.
VVINSP-2377
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Voice Maintenance & Inspection Solution Release Notes
Issue Description
Issue ID
Plans become invalid after editing a step
Plans may become invalid if you edit a step in the plan. However, there is no error indicating that this is why the plan became invalid.
Workaround: If you need to change a step and you know that step is in a plan, you can edit the plan, make a small change (i.e. to the description) and save it. If the step change caused an error, saving the plan here will indicate that error.
VVINSP-2359
Deleting a site
You cannot delete a site in VoiceCheck while it is assigned to an operator.
Workaround: Operators must choose a different site to unassign themselves from the site you wish to delete.
VVINSP-2342
Deleting an operator
Operators cannot be deleted if they are associated to anything (for example, an assignment, step, or notification) in a system.
Workaround: Disable the operator.
VVINSP-2305
Size filter not functional in logs The size filter is not functional on VoiceCheck server logs. Workaround: Use the search function to find a log based on its size.
VVINSP-2217
Special characters in speaker independent vocabulary do not function as expected
If special characters such as - or + are added to a link but not included in the task vocabulary, the operator is forced to train them after they put the device to sleep and then wake it back up.
Workaround: Add special characters to the voice application vocabulary. This will force the characters to be trained, which will prevent the issue from occurring.
VVINSP-667
Additional Display Message and Display ID do not work for Photo prompts
If "Display ID" or "Additional Display Message" values are inputted for a Photos prompt, the values are not displayed since these values are not valid.
Workaround: Do not include values for "Display ID" or "Additional Display Message" in the Photos prompt.
VVINSP-950
Voice Maintenance & Inspection Solution Release Notes
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Issue Description
Issue ID
No Backward Compatibility
If a Voice Plan is exported from a VoiceCheck 1.2 server and imported into a VoiceCheck 1.1 server, the plan will not display the sections and steps in the plan. The plan can be used to create assignments, but the sections and steps will not display in the editor.
Workaround: Do not import voice plans that were exported from a newer version of VoiceCheck.
VVINSP-968
Incorrect Transcription Server
If the transcription server URL is changed from the System Configuration page, VoiceCheck still uses the previously configured URL.
Workaround: Update the transcription server URL and wait 15 minutes for it to update, or do a manual reboot.
VVINSP-1160
Large Photos Can Generate Error
If technicians experience problems uploading large images (5 MB or larger) at a photo prompt, the system may generate errors. The GUI displays a generic error message, but the server log reports a Java heap space/OutOfMemory error.
Workaround: Use a photo capture device or settings that produce smaller photo files, or increase the server's Java memory settings. See the Voice Inspection Implementation Guide for instructions on changing Java virtual machine settings.
VVINSP-672
Update Task Feature Unavailable
With the added capability for creating task packages in multiple sites, the Update Task feature presents a risk of decreased performance when attempting to update and delete tasks and task packages from a large number of sites. This feature has been disabled for this release, and a resolution has been planned for a future release of VoiceConsole MI.
Workaround: Create a new task and deploy a new task package to multiple sites. Perform a bulk delete of the original task package if appropriate. The original tasks can be deleted site by site but should not present any disk space or performance problems if they remain in the system.
VVINSP-504
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Voice Maintenance & Inspection Solution Release Notes
Issue Description
Issue ID
No GUI Page Bookmarking with Chrome and Firefox
Google Chrome and Mozilla Firefox browsers do not support the bookmarking functionality. Chrome users will receive a warning message when they attempt to bookmark a filtered table.
Workaround: Navigate manually to favorite GUI pages.
NMARK-190
Chrome and Firefox Do Not Support Copy Selection
Google Chrome and Mozilla Firefox browsers do not support the copy selection functionality that allows users to select and copy one or more rows from data tables in the VoiceCheck user interface.
NMARK-189
Add/Remove Columns Link becomes Unavailable
From some VoiceCheck UI pages, the Add or Remove Columns link is disabled when a user clicks the Restore columns to default function but does not complete the action by clicking yes or no to the warning message.
Workaround: Navigate to another GUI page then return to the original page, and the Add/Remove link works again.
NMARK-27
RapidStart Does Not Load Application with HTTPS
At the end of Vocollect RapidStart training, the application typically loads
the voice application so that technicians can begin training their voice
templates. This automatic load is not supported when using an HTTPSsecured connection to VoiceCheck.
N/A
Workaround: Technicians can use the Operator menu on the Talkman device to manually load the Voice Inspection application and begin template training.
Supervisor Audio Mode 1 Not Supported
The Vocollect Voice Inspection Solution does not support Supervisor Audio in mode "1" which allows the user to listen to both device and operator dialog. The audio stream for VoiceNotes must be transmitted from the SRX2 Headset at a higher quality than the smaller bandwidth audio stream that is sent for Supervisor Audio; so using Supervisor Audio to listen to operator responses can result in audio conflict and failed functionality. This adjustment to supported modes is in response to a condition where recorded VoiceNotes play back at a very low volume.
Workaround: Use Supervisor Audio mode "2" to hear only the device output.
NMARK-66
Voice Maintenance & Inspection Solution Release Notes
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Voice Inspection Solution Product Distributable Contents
NOTE Product documentation is available at https://help.honeywellaidc.com.
Description
Contents
Honeywell Voice Maintenance & Inspection Solution Version 1.10
Honeywell Vocollect Voice Maintenance & Inspection Solution Developer Toolkit Version 1.10
Voice Software, Inspection, Maintenance & Inspection, Android APK Version 1.10
NOTE This is required only for Android deployments.
l VoiceCheck application and installer* l Honeywell Voice Documentation
o Voice Inspection Solution 1.10 Release Notes
o Voice Inspection Solution Security Manual
l Development tools l Web service sample files l VoiceCheck documentation set (Customization
Guide, Release Notes, Network and Security Guides)
l Android mobile app APK
* Distributable application only. Source code is not included.
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Voice Maintenance & Inspection Solution Release Notes