Manuals+

Nanoptix PayCheck™ NextGen Firmware Upgrading & Recovery Instructions

Company: Nanoptix Inc

Address: Dieppe, NB, Canada E1A 1P6

Contact: 1-888-983-3030 | www.Nanoptix.com

Document Date: September 27, 2022

Document Number: 700014-0000 Rev 1.5

Section 1: USB Setup and Installation

NOTES:

  • A USB flash drive (or similar USB mass storage device) is required to complete the process. The storage capacity of the drive must be between 512MB and 32GB.
  • ESD protection (such as a wrist strap) must be used anytime a PCB is exposed. ?
  1. For specific firmware requests, please contact support@nanoptix.com to receive a download link to the firmware.
  2. Download the firmware to a known location on your local disk.
  3. Prepare the USB flash drive by inserting it into one of your computer's USB ports.
  4. Format the USB flash drive using a FAT32 file system. Set the allocation unit size to the default setting and change the volume label to "NPXUSBDNLD".
  5. Extract the whole content of the ".zip" file that contains the firmware, provided by Nanoptix, to the USB flash drive that was prepared in step 4.
A screenshot showing the Windows "Format" dialog box for a USB drive, with "NPXUSBDNLD" entered as the Volume label and "Quick Format" selected.
  1. Make sure the PayCheck™ NextGen printer is OFF, then insert the USB flash drive in one of the 3 USB host ports.

NOTE: If the firmware needs to be restored using a micro SD card, go to Section 2.

  1. Plug in the printer to turn it ON.
  2. On power up, the red LED will be illuminated. After 15 seconds, the download will start. As confirmation, the printer will emit a beeping sound at approximately a 1-second interval, and the green LED will blink at the same speed.
Two images are shown. The first is a close-up of the back of the printer showing a USB port. The second is a close-up of a USB flash drive being inserted into a port, with a red circle highlighting the connection point.

Firmware Download Process

  1. Since only the sections of firmware that change will be downloaded, the process takes anywhere between 1 second and 6 minutes. Once complete, the speed of the LED and beeping will increase to 3 times per second.
  2. Once the rapid beeping is heard, the USB flash drive can be removed. The printer will reset and boot up with the newly downloaded version of firmware. This process takes approximately 20 seconds; the illumination of the green LED is a confirmation that the printer is ready.

Note: Do not disconnect power or communication until the download is complete.

  1. As verification, a power-on test ticket can be printed. To print the test ticket, the printer must be powered "ON" while holding the paper feed button for up to 15 seconds. A status ticket similar to below will be printed. Pressing the button again will result in blank tickets. This ticket can be used to verify the firmware version.
A sample status ticket is displayed, showing printer details like Model (PAYCHECK NextGen), Firmware (NPG-9.99Z), Driver Version, Settings, Communication Protocol, Interface, Serial Settings, Handshaking, Print Mode, Networking details, Print Control (Speed, BurnTime, Motor Current), Printer Environmental Conditions (Voltage, Temperature), System Resources (FLASH Used/Free), Library Inventory, and Library Information (Board, Board ID, Printer ID, Date Code). The ticket ends with a string of characters.

Section 2: Restoring printer's firmware

A micro SD card is required to complete the process. The storage capacity of the card must be between 512MB and 32GB.

Balena's Etcher Utility is required to prepare the micro SD card. Balena's Etcher Utility software can be downloaded from https://www.balena.io/etcher/.

NOTE: When going from any NGP-1.XYZ to NGP-2.XYZ firmware release, the download may result in the printer's download mode beeping to get stuck in either the ON or OFF state. Removing the USB flash drive early can result in the printer failing to reboot, and requiring the use of a MicroSD card to recover.

Please read the following guide for detailed instructions and examples: http://techsupport.nanoptix.com/techsupport/files/nextgen/docs/help/index.html

  1. Visit https://techsupport.nanoptix.com/techsupport/files/nextgen/recovery/MicroSDBootDisk-BOT-3.00A.zip for the recovery image.
  2. Download the ".img" file to a known location on your local disk.
  3. With the Paycheck NextGen powered off.
  4. Insert the micro SD card in your card reader and note which drive letter is associated with the micro SD card when it's connected (e.g., "G:"). Then start the Etcher Utility software.
  5. Navigate to and select the image file that was downloaded previously in step 4. Select the Device that corresponds to the Micro SD card that was inserted in step 5.
A screenshot of the Balena Etcher software interface, showing options to "Flash from file", "Flash from URL", select an SDHC Card, and a "Flash!" button.
  1. Click the "Flash!" button. When prompted about overwriting the disk, click yes. Once complete, eject the micro SD card.
  2. On the underside of the Printer, put dip Switch 1 into the ON position. This will force the Printer to boot from the Micro SD recovery card.
  3. Insert the micro SD recovery card into the micro SD slot on the front of the printer. And insert the Nanoptix USB download drive (USB flash drive created in section 1) into the Front USB Host port of the printer.
  4. Power on the printer, the red LED will be illuminated. After 15 seconds, the download will start. As confirmation, the printer will emit a beeping sound at approximately a one-second interval, and the green LED will blink at the same speed.
  5. The process takes anywhere between 1 second to 6 minutes. Once complete, the speed of the LED and beep will increase to 3 times per second. At that point, disconnect the printer and remove the USB flash drive and micro SD cards. Restore dip switch 1 to the OFF position.
  6. Plug in the printer and verify the firmware downloaded correctly.
Models: PayCheck NextGen, NextGen

File Info : application/pdf, 6 Pages, 955.14KB

Paycheck-NextGen-Firmware-Upgrade

References

Microsoft: Print To PDF

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