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User Guide for CISCO models including: Unified Communications Manager IM and Presence Service, Communications Manager IM and Presence Service, Manager IM and Presence Service, IM and Presence Service, Presence Service, Service

Goran Mrkonjic

Read Me for Cisco Unified Communications Manager IM & ...

18 dic 2023 — ... phone), and user geolocation. Applications such as Cisco Jabber and Unified ... Configuration Guide for Cisco Unified Communications Manager under Reference ...


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ReadMe for Cisco Unified Communications Manager IMPresence Service 15
Read Me for Cisco Unified Communications Manager IM & Presence Service, Release 15
Date Created: December 18th, 2023 Last Modified: December 18th, 2023
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©2023 Cisco Systems, Inc. All rights reserved.
Read Me for Cisco Unified Communications IM & Presence Service Release 15 i

Read Me for Cisco Unified Communications IM & Presence Service Release 15 ii

C O N T E N T S
Contents
Introduction..................................................................................................................................................................................... 1 Hardware Requirements ............................................................................................................................................................. 1 Software requirements ................................................................................................................................................................ 2 Supported browsers .................................................................................................................................................................... 2
Upgrading to Communications Manager IM & Presence Service 15 ............................................................................................ 3 New System Installation Information ......................................................................................................................................... 3 Upgrade Paths ............................................................................................................................................................................. 4 Upgrade from Cisco.com............................................................................................................................................................ 4 Upgrade Order ............................................................................................................................................................................ 4 Software Licensing Requirements for Vmware ......................................................................................................................... 5
New and Changed Information....................................................................................................................................................... 6 Caveats............................................................................................................................................................................................ 7
Using Bug Toolkit ...................................................................................................................................................................... 7 Resolved Caveats........................................................................................................................................................................ 8 Open Caveats .............................................................................................................................................................................. 9
Read Me for Cisco Unified Communications IM & Presence Service Release 15 iii

Introduction
1 C H A P T E R
Introduction
This readme file lists Communications Manager IM & Presence Service installation/upgrade requirements and restrictions, references release notes that contain information about new features, and finally, lists resolved and open caveats in this Communications Manager IM & Presence Service release. The Communications Manager IM & Presence Service offers instant (near real-time) messaging capabilities to users in the form of 1 on 1 chats, as well as ad-hoc and persistent group chats with advanced group chat configurations. Instant messaging supports file transfers, message archiving and compliance. The Communications Manager IM & Presence Service collects data from multiple sources and composes realtime information about user availability and activity (for example, Busy/On the phone), and user geolocation. Applications such as Cisco Jabber and Unified Communications Manager use this information to improve productivity amongst employees, that is, to help employees connect with colleagues more efficiently and determine the most effective way for collaborative communication.
Note In the past, export licenses, government regulations, and import restrictions have limited Cisco System's ability to supply Communications Manager IM & Presence Service worldwide. Cisco has obtained an unrestricted US export classification to address this issue. Due to the limitations and restrictions mentioned above, once an unrestricted release is installed, you can no longer upgrade to a restricted version. This includes a fresh installation of a restricted release on a system that contains an unrestricted version.
Hardware Requirements
In Release 15, Cisco supports Communications Manager IM & Presence Service deployments only on virtualized hardware with VMware vSphere ESXi. Direct deployments on the hardware are not supported. For more information about the deployment of IM and Presence Service in a virtualized environment, refer to: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaborationinfrastructure.html and https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucmim-presence.html
Read Me for Cisco Unified Communications Manager IM & Presence Service Release 15 1

Introduction

Supported browsers

Note Additional server requirements, such as port usage and types of protocols, can be found in System Configuration Guide for Cisco Unified Communications Manager under Reference Information section at: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-managercallmanager/products-installation-and-configuration-guides-list.html
Uninterruptible Power Source Ensure that you connect each node to an uninterruptible power supply (UPS) to provide backup power and protect your system. Failure to do so may result in damage to physical media and require a new installation. If you want the node to automatically monitor UPS signaling and automatically initiate a graceful shutdown upon power loss, you should use specific UPS and server models. For more information on supported models and configurations, refer to the Release Notes for your product release.
Software requirements
The Unified Communications IM and Presence Service run on the Cisco Linux-based operating system. This operating system is included with the purchase of either application.
Supported browsers
Use the following internet browsers to access the Communications Manager IM & Presence Service user interface:
· Microsoft Edge · Firefox · Chrome · Safari

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Upgrading to IM and Presence 14 SU3
2 C H A P T E R
Upgrading to Communications Manager IM & Presence Service 15
· New System Installation Information · System Upgrade · Upgrade Order · Software Licensing Requirements for VMware
New System Installation Information
For new installations, you must order the Communications Manager IM & Presence Service system software and adhere to licensing requirements. To order the software, go to http://www.cisco.com/en/US/ordering/index.shtml or contact your Cisco sales representative. Each Communications Manager IM & Presence Service shipment comes with an installation DVD, which is required for all new installations of Communications Manager IM & Presence Service. The Communications Manager IM & Presence Service operating system and application software is installed from the installation DVD. For example, for new installations of Communications Manager IM & Presence Service software, use the DVD that indicates this release of Communications Manager IM & Presence Service. Related Topic Software Licensing Requirements for VMware
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Upgrading to IM and Presence 14 SU3
Upgrade Paths
For detailed information about supported upgrade types, upgrade paths and required COP files, for the Communications Manager IM & Presence Service, please refer to the Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service.
Upgrade from Cisco.com
NOTE#1: You must have an account on Cisco.com to access the Software Center. NOTE#2: Communications Manager IM & Presence Service 15 must be deployed only with Communications Manager (Call Manager) 15. Perform these steps to proceed with the upgrade:
· Go to https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/series.html · Under tab Releases, select Unified Communications Manager IM & Presence Service Version 15 · Under tab Downloads, select Download Options under Unified Presence Server (CUP) Updates · Download the ISO file with desired encryption capabilities:
UCSInstall_CUP_15.0.1.10000-10.sha512.iso
SHA512 hash: 1c7ff9ba5dd4e3176d5317605ccb1a6d73cddcfd8a34538db232ec9ced30354e 9e72649bfab5112206df6f5bb14928b217ac1b9a6e86626e878d3ba0f7b56119
or UCSInstall_CUP_UNRST_15.0.1.10000-10.sha512.iso
SHA512 hash: 08c77467acc5aadb9cd569cd83f9dd81833f69d641296dce8d65fab13f59a16e d61be5bead315a36b4ce4b2ae12eff64d885852eed2ef8748e64ef5ced36fc4f
NOTE#3: Upgrade to Communications Manager IM & Presence Service 15 may require adding more physical memory and/or hard disk space. Please refer to Virtual Machine Configuration section in Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 15: https://www.cisco.com/content/en/us/td/docs/voice_ip_comm/cucm/upgrade/15/cucm_b_upgrade-andmigration-guide_15/cucm_m_planning-the-upgrade-15.html#virtual-machine-configuration
Upgrade Order
You must follow a very specific order when upgrading Communications Manager IM & Presence Service. The order is dependent upon the release from which you are upgrading. The source release determines the type of upgrade you must perform. There are two types of upgrades:
· Direct Upgrade
· Migration
For more information about these types of upgrades and the upgrade order that must be followed for each type, see the latest version of the Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, here: https://www.cisco.com/c/en/us/support/unified-communications/unifiedcommunications-manager-callmanager/products-installation-guides-list.html.
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Upgrading to IM and Presence 14 SU3
Software Licensing Requirements for VMware
You can run this release of IM and Presence Service on a VMware virtual machine deployed on approved Cisco Unified Computing server hardware. For information about supported servers, see Hardware and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager. For information about the VMware licensing requirements, see the Licensing options for VMware vSphere ESXi section under: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/ciscocollaboration-infrastructure.html#LicenseDetails.
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New and Changed Information
3 C H A P T E R
New and Changed Information
For updated feature documentation for this release, including a summary of new and changed features, as well as updated configuration documentation, refer to the Release Notes for Cisco Unified Communications Manager IM & Presence Service, Release 15 at: https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-release-noteslist.html
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Caveats
There are no new features. This release contains bug fixes only.
4 C H A P T E R
Caveats
· Using Bug Toolkit · Open Caveats
Using Bug Toolkit
The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels:
· All severity level 1 or 2 bugs · Significant severity level 3 bugs You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items: · Internet connection · Web browser · Cisco.com user ID and password To use the Software Bug Toolkit, follow these steps: · Access the Bug Toolkit: https://tools.cisco.com/bugsearch/ · Log in with your Cisco.com user ID and password. · If you are looking for information about a specific problem, enter the bug ID number in the "Search
for Bug ID" field, and click Go.
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Caveats

Resolved Caveats
The following list contains defects fixed in Communications Manager IM & Presence Service, Release 15. The defects are sorted by component name, then by severity.

Identifier CSCwi21556
CSCwh11544
CSCwh53359
CSCvv20152
CSCwd64319
CSCwe32053 CSCwf77003
CSCwh02167
CSCwh29193 CSCwe62604 CSCwh41544

Severity 3
4
4
4
3
4 4
3
3 3 4

Component cert-mgmt
cert-mgmt
cert-mgmt
config-agent
epe
epe epe
gui
gui xcp-router xcp-router

Headline Unable to access IM&P Certificate Management Page post PCD Migration. IMP Migration from 11.5 to 14 SU2 does not convert all trust cert names appended with serial number IMP Addition to Expressway Failure after IMP Migration - AXL query HTTP error "'HTTPError:500'" Inactive core seen on IMnP node core.7446.11.EspConfigAgent.1594806539 Cisco IM and Presence Service SELinux protections missing in selected services or processes UCM DND not in sync with Jabber client PE service not using leaf cluster axl username and password to communicate leaf node cucm Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability Cisco Unified IM & Presence assessment of struts vulnerabilities
Jabberd core dump when compliance is often unavailable IMP jabberd core during startup

You can find the latest resolved caveat information for Communications Manager IM & Presence Service by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.

Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release. To access the Bug Toolkit, log on to: https://tools.cisco.com/bugsearch

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Caveats

Open Caveats
The follows list contains defects which are NOT fixed, and which can cause unexpected behavior in the Communications Manager IM & Presence Service, Release 15. The defects are sorted by component name, then by severity.

Identifier CSCvz13338 CSCwi36897 CSCwf95540 CSCwd13298 CSCwh96422

Severity 3 3 4 4 3

Component epe esp intercluster srm xcp-libjcore

Headline Presence Engine crashes and cores EC cup certificate is presented on TLS handshake with S4B server ICSA cores due to JVM heap size exhaustion Shutting down IMP Node in failed state resulted in Presence Issue Cup-xmpp-s2s-ecdsa certificate is offered in a TLS handshake for XMPP interdomain federation

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References