Ingenico AXIUM DX8000

1. Introduction

We hope that you will be fully satisfied with your new AXIUM DX8000 terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

ℹ️ This symbol indicates there are warnings or cautions need to be checked in the user guide. Ce symbole indique que des avertissements ou des mises en garde doivent être vérifiés dans le manuel de l'utilisateur.

⚠️ This symbol indicates an important Warning. Ce symbole indique un avertissement important.

? This symbol indicates a piece of advice.

2. Presentation

2.1 Contents of the box

• AXIUM DX8000 terminal unit equipped with a paper roll
• Power adapter
• A battery pack
• This user guide

? Keep the package. It must be re-used whenever the terminal is shipped.

2.2 Overview of AXIUM DX8000

The AXIUM DX8000 terminal has various components:

• 1) Contactless landing zone
• 2) Easy Loading Printer
• 3) LCD and touch screen
• 4) Magnetic card reader
• 5) Buzzer
• 6) Smart card reader
• 7) LEDs for Contactless Card
• 8) Front scanner
• 9) Power Key
• 10) Volume Keys
• 11) Battery cover
• 12) USB Type-C connector

Additional components include:

• 13) Rear camera
• 14) Flash
• 15) Battery socket
• 16) Battery compartment
• 17) Micro SD slot
• 18) Base Charging interface+
• 19) Lanyard hole
• 20) SAM cards slots
• 21) SIM 2 card slot
• 22) SIM 1 card slot
• 23) Base Charging interface -
• 24) Speaker

2.3 Keypad Functions

The terminal features three physical keys on the left side: a power button and two volume keys. The screen area includes virtual or capacitive keys at the bottom for Menu, Home, and Back functions, depending on the screen size (5.99-inch or 5.5-inch).

Diagram description: An image shows the side of the terminal with labels pointing to the "Power button" and "Volume Keys". Another part of the screen shows virtual keys labeled "Back", "Home", and "Menu".

2.4 Touch Panel

The AXIUM DX8000 is equipped with a touch panel that allows users to interact with functions and menus using their finger.

3. Use of the terminal

? Before using the terminal, always check if the roll of paper is present.

3.1 Power on/Power off the terminal

Power On Terminal: Make sure the terminal battery is correctly installed. Press the ⏻ (Power) button for about 1 second until the display turns on.

Power Off Terminal: Press and hold the ⏻ (Power) button for more than 2 seconds until the display shows the following menu. Then, press ⏻ (Power off).

The power-off menu typically includes options like: Power off, Profile, Default, Reboot, Airplane mode, Silent mode.

Battery Low: If the battery is empty, the terminal will automatically shut off.

Terminal restart: In case of abnormal behavior, press and hold the power button for 8 seconds to force a power off.

Screen saver mode: To conserve battery power, a short press of the power button (approx. 0.5 seconds) can turn off the screen.

3.2 Reading cards

Magnetic stripe card

The card can be read bi-directionally. Ensure the stripe faces the terminal. Use a regular, smooth movement for reliable reading.

Diagram description: An image shows a payment terminal with a magnetic stripe card being swiped across its reader.

Contactless card

Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. LEDs on the front indicate transaction processing.

Diagram description: An image shows a payment terminal with a contactless card being held above its contactless reader.

3.3 Usage of Front Camera

For scanning with the front camera:

• Set the mobile phone's screen brightness to maximum or at least 2/3 of maximum.
• Position the mobile phone screen facing the front scanning head, above the terminal screen, and keep it stationary.
• Ensure the mobile phone screen is parallel to the front scanning head.
• Maintain a vertical distance of 10-30 cm between the mobile phone screen and the front scanning head; 20 cm is optimal.

The terminal will beep upon a successful scan.

Diagram description: An illustration shows the "Front scanning head" positioned above a mobile phone screen, with a distance indicator "10cm<h<30cm".

3.4 USB Type-C

A USB Type-C connector is located on the left side of the terminal. This connector supports Host and Slave connections and integrates an Audio Jack solution.

4. Installation

4.1 Recommendations

(*) Excluding battery charging.

4.2 Screen Protective film

Please remove the protective film before usage.

Diagram description: An image shows a hand peeling a protective film off the terminal's screen.

4.3 Installing modules

4.3.1 SAM1/SAM2/SIM1/SIM2

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.

Diagram description: An image shows the underside of the terminal with the battery door removed, revealing slots labeled "SIM1", "SIM2", and "SAM". Arrows indicate the direction of insertion.

SAM1, SAM2 and SIM1, SIM2 are identified by engraved marks on the lower housing.

When introducing a SAM/SIM into a slot, ensure the cut corner is positioned as indicated in the picture.

Close the battery door.

? AXIUM DX8000 is equipped with a dual SAM slot. When using two SAM cards, it is recommended to insert the bottom one first, then the top one. When using only one SAM card, it is recommended to insert SAM1 slot (bottom).

? SIM and SAM cards share the same form factor; please be careful with the SIM card socket position.

4.3.2 MicroSD Memory Card

The MicroSD connector is located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.
• MicroSD slots are identified by engraved marks on the lower housing.
• Insert the MicroSD card and push it to the end.
• Close the battery door.

NOTE: The terminal supports MicroSD up to 32GB.

Diagram description: Two images show the process of inserting a MicroSD card into its slot within the terminal's battery compartment.

4.4 Paper roll

4.4.1 Main characteristics of INGENICO paper roll

Thermal paper can deteriorate under poor storage conditions. Avoid:

• Storage in hot, wet places (e.g., near air-conditioners, humidity higher than 85%).
• Exposure to sunlight or ultraviolet light for long periods.
• Contact with organic solvents (e.g., solvent-type adhesive).
• Direct contact with materials containing plasticizers (e.g., PVC transparent folders or envelopes).
• Direct contact with <> papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

4.4.2 Installing paper roll

Open the paper cover by lifting the catch at the top of the AXIUM DX8000 and pull the cover to the rear of the terminal.

Insert the paper roll into the compartment following the directions shown in the picture.

Pull the paper up to the top of the terminal, hold it in place, and close the cover.

Press simultaneously on both upper corners of the paper flap until it clips into position.

Diagram description: A sequence of four images illustrates the process of inserting a paper roll into the printer compartment. It shows opening the cover, placing the roll, pulling the paper through, and closing the cover.

? If you insert a new R40 paper roll, tear off the first length (one complete turn) to avoid printing on the adhesive footprint.

4.5 Battery

4.5.1 Charging the battery

When does the battery need to be charged?

• For safety reasons, the included battery is not fully charged. Please charge it before use.
• When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

How can the battery be charged?

Using the power adapter:

• Connect the power adapter to the terminal's USB Type-C connector (left side).
• Connect the power adapter to the power supply mains network.
• Check the charging status on the top of the screen (indicated by a battery charging icon).

4.5.2 Installing the battery

Turn your terminal over and unclip the battery door by pushing the clips as shown in the picture.

Diagram description: An image shows the back of the terminal, with arrows indicating how to push clips to release the battery door.

Disengage the battery door.

Take the battery pack included in the box.

Locate the battery pack connector beside the battery compartment.

Plug the battery pack connector according to the connector locating system.

Place the battery pack in its compartment.

Close the battery door.

Diagram description: A sequence of four images shows the steps for installing the battery pack into its compartment within the terminal.

4.6 Visual Impaired Accessory

Install

Install the VI accessory on the screen.

Diagram description: An image shows a VI accessory being attached to the terminal's screen.

Remove

Take out the VI accessory.

Diagram description: An image shows a VI accessory being detached from the terminal's screen.

Store the VI accessory. Put the VI accessory flat on the battery.

5. Recommendations

5.1 Safety

Powering down the AXIUM DX8000: Disconnect the AXIUM DX8000 power supply block adapter from the electrical mains network.

Lithium cell: The AXIUM DX8000 is fitted with an internal lithium cell which should only be accessed by a qualified technician.

Battery:

• The AXIUM DX8000 is fitted with a battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in Ingenico's catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at appropriate sites.

The lifespan of a battery depends on:

• Features used.
• Number of charge and discharge cycles.
• Use temperature.

SAM1/SAM2/SIM1/SIM2 Readers compartment: The trapdoor for the battery, SAM1/SAM2/SIM1/SIM2 readers, located underneath the terminal, must be in place during normal operation.

Refer to sections "Installing modules" and "Installing the battery".

On airplanes: Your terminal must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas: Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and sites where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

5.1 Safety (Continued)

Thunderstorm weather: Mobile phone electromagnetic waves can conduct lightning. It is easier to suffer lightning strikes in damp atmospheres, especially in open areas. Do not use wireless terminals during thunderstorms.

Electronic health appliances: Your terminal is a radio transmitter and may interfere with health appliances (hearing aids, pacemakers, etc.). Consult your doctor or the equipment manufacturer for advice.

5.2 Security of your terminal

Your device complies with current applicable PCI PTS security requirements. Upon receipt, check for signs of tampering. Perform these checks regularly. Verify that the keypad is firmly in place, and there are no unusual wires connected to ports or the card reader. Such checks warn of unauthorized modifications. The terminal detects any "tampered state," displaying "Warning Detected" and becoming unusable. If this message appears, contact the terminal helpdesk immediately.

Ensure privileged access is granted only to independently verified trustworthy staff. The terminal must never be left unattended where it could be stolen or replaced.

5.3 Fixed installation

If the device is used where cardholders cannot shield their PIN entry, it must be installed as follows:

• Angle the device at 45 degrees or more to prevent oversight from the rear.
• Fit the device on a swivel stand for optimal customer positioning, or fix it in a position that prevents oversight.
• The installation environment should include conspicuous notices informing customers to shield their PIN during entry.
• Deploy the device to prevent oversight from other customers, potentially by positioning lanes and the device so the customer is between the keypad and others, or by using the environment to shield the PIN entry process.

The terminal is exclusively for indoor use.

? Positioning on a check stand should make cardholder PIN spying infeasible. Adjustable stands should allow swiveling/tilting to make visual observation of PIN entry difficult. In-store cameras should not capture the PIN keypad. Never ask customers to divulge their PIN; advise them to ensure they are not overlooked.

5.4 Cleaning the terminal

Good rules for proper cleaning:

• Unplug all wires before cleaning.
• Apply soapy water or an approved cleaning product to a soft, non-abrasive cloth.
• CLEANING PRODUCT SHOULD BE APPLIED TO THE CLOTH, NOT DIRECTLY TO THE TERMINAL. Failure to follow this may damage the terminal.
• Do not clean electrical connections.
• Do not use solvents, detergents, or abrasive products, as they can damage plastic or electrical contacts.
• Avoid prolonged exposure to direct sunlight.
• Do not insert anything other than credit cards into the smart card reader slot.

5.5 Transport and storage

When transporting the terminal:

• Protect the terminal from snow, rain, and excessive sun exposure.
• Transport with care to avoid mechanical impact.
• Do not throw the unit forcibly. Prevent package intrusion during transportation to avoid breakage. Store the product in its original packaging.
• Do not store in warehouses containing harmful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and kept away from heat, cold, windows, or air inlet sources by at least 50cm.
• Follow the specific storage conditions noted in Section 4 of this document.

6. Standard

FCC Warning

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new device is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the exposure limit established by the FCC. Tests for each device are performed in positions and locations as required by the FCC. For handheld worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal.

For body worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal and that positions the handset a minimum of 10 mm from the body.

Non-compliance with the above restrictions may result in violation of RF exposure guidelines.

ISEDC WARNING

This device complies with ISEDC license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISEDC applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1)l'appareil ne doit pas produire de brouillage, et (2)l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation ISEDC, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industry canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

SAR tests are conducted using standard operating positions accepted by the ISEDC with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new device is available for sale to the public, it must be tested and certified to the ISEDC that it does not exceed the exposure limit established by the ISEDC. Tests for each device are performed in positions and locations as required by the ISEDC.

For body worn operation, this model device has been tested and meets the ISEDC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal and that positions the handset a minimum of 10mm from the body.

Non-compliance with the above restrictions may result in violation of RF exposure guidelines.

Les tests SAR sont effectués à l'aide de positions d'exploitation standard acceptées par l'ISEDC avec la transmission de l'appareil à son niveau de puissance certifié le plus élevé dans toutes les bandes de fréquences testées, bien que le SAR soit déterminé au niveau de puissance certifié le plus élevé, le niveau SAR réel de l'appareil pendant l'exploitation peut être bien inférieur à la valeur maximale, avant qu'un nouvel appareil soit disponible à la vente au public. , il doit être testé et certifié à l'ISEDC qu'il ne dépasse pas la limite d'exposition établie par l'ISEDC, les tests pour chaque appareil sont effectués dans des positions et des emplacements comme l'exige l'ISEDC.

Pour le fonctionnement du corps usé, ce dispositif modèle a été testé et répond aux directives d'exposition ISEDC RF lorsqu'il est utilisé avec un accessoire désigné pour ce produit ou lorsqu'il est utilisé avec un accessoire qui ne contient pas de métal et qui positionne le combiné un minimum de 10mm de l'organisme.

Le non-respect des restrictions ci-dessus peut entraîner une violation des lignes directrices sur l'exposition aux radiofréquences.

7. Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper installation.

Check the battery status or the terminal power connection. If the remaining battery power is insufficient for a complete printing operation, the printer will not print the paper.

Check the printer roller and if the paper dust cover is correctly installed.

If the problem still exists, please contact our customer service center.

Q: Transaction Processing Failure.

A: Following reasons are likely to cause transaction failure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.

• Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
• Make sure card swiping is operated correctly.
• Manually process the transaction instead of card reader. If manual transaction works, the failure may be caused by magnetic card reader.
• Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card. Make sure the SAM card is correctly inserted into the card slot.
• Check if the SIM card is installed correctly and local wireless communication network functions or not.

If there is still problem, please contact our customer service center.

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end of life of equipment and batteries.

BATTERIES: If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT: The crossed-out waste bin symbol ?️ on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.

Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to assure proper disposal and recycling.

In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have an effect on the environment and human health.

Electrical power supply network: The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.

Power Supply Label Symbols

The power supply label contains various symbols:

• CCC: China Compulsory Certificate Mark
• RCM: The Regulatory Compliance Mark
• VI: International Efficiency Marking Protocol (Energy Star Level 6)
• House symbol: In door use only
• CE: "Conformite Europeenne" or CE Mark
• Square within a square: Double insulation symbol
• Circular arrow with '5': 5 Years China RoHS symbol
• Circular arrow with '10': 10 Years China RoHS symbol
• BSMI: BSMI (Taiwan)
• PSE Mark: PSE Mark (Japan)
• Recycle symbol: Recycle in accordance with the waste electronic & electrical equipment directive
• UL Listed: Underwriters Laboratories Inc (US Compliance)
• Recyclable material symbol: Made from recyclable material
• LDPE: Low density version of Polyethylene (LDPE)
• CPE: Chlorinated Polyethylene (CPE)
• ⚠️ Risk of explosion if the battery is incorrectly replaced or is placed in a fire
• Li-ion: Dispose of batteries at a hazardous waste collection site or recycling facility
• DC symbol: Direct Current

Technical Requirements

Size: (Length x Width) 150x100mm.

Dimensional Tolerance: Unspecified dimensions are made according to the proportion of the drawing, with a dimensional tolerance of +0/-2.0mm.

Printing and Binding: Printed in black ink, saddle stapled ("bookletmaking" binding).

Materials and Processing: Materials and processing must meet the environmental requirements of RoHS 2.0 (RoHS Directive - 2011/65/EU, and modified Directive EU 2015/863).

Production Confirmation: The products must be confirmed by designer before mass production.