A STEP 1: Unpair Your Remote If you are unable to turn on your original receiver, go to step 2. A Press the SYSTEM INFO button on the front panel of your original receiver. B Locate your remote from the list on the right-hand side of the
SET UP YOUR WALLY STEP 1: Unpair Your Remote If you are unable to turn on your original receiver, go to step 2. AA Press the SYSTEM INFO button on the front panel of your original receiver. QUICK TIP 2 You will not be able to use your remote with your replacement receiver until you unpair it from your original receiver. B Locate your remote from the list on the right-hand side of the screen. Then, use your remote control to highlight the "Unpair" option and press the SELECT button. STEP 2: Label and Disconnect Your Cables A Locate the cable connected to the "Satellite In" port and attach the blue label to it. Then, unscrew this cable from your Wally. Do not unscrew it from the wall. B Determine the cable you are using to receive audio/visual signal and attach the correct label to it. Then, unplug it from the receiver. Do not unplug it from your TV. · Orange label - RCA cable · Black label - HDMI cable 3 STEP 2: Label and Disconnect Your Cables (Cont.) AC Locate the cable connected to the "Ethernet" port, and attach the yellow label to it. Then, unplug it from the receiver. Do not disconnect it from the wall. (You may not have this cable.) D Disconnect the power cord from the original receiver and the wall. A new power cord was shipped with your replacement Wally. 4 STEP 3: Connect the Cables to Your Replacement Receiver A Connect the Satellite In cable to the "Satellite In" port on your replacement Wally. B Connect the RCA cables or the HDMI cable to the corresponding ports on your replacement Wally. 5 STEP 3: Connect the Cables (Cont.) AC Connect the Ethernet cable to the "Ethernet" port on your replacement Wally. (You may not have this cable.) D Connect the power cord that came with your replacement Wally to the "Power" port on the new Wally. 6 STEP 4: Power Your Equipment A Plug the power cord from your replacement Wally into a power outlet, and ensure that your TV is still plugged in. Turn your TV on. B Make sure that the Smart Card is secured firmly in the slot on the side of your replacement Wally. 7 STEP 4: Power Your Equipment (Cont.) Starting Up... AC Turn on your TV and you will see a loading screen, which could last for several minutes. D When the Install Wizard screen appears, go to step 5. QUICK TIP 8 If you do not see the loading screen, press the "Source/Input" button located on your TV until this screen appears. STEP 5: Pair Your Remote to Your Wally A Press the SAT button on your remote control to pair it to your Wally. All of your previous receiver's recording timers and other settings will be restored automatically. B Once your remote is paired, the Install Wizard will proceed to the next step automatically. To avoid pairing your remote with multiple QUICK TIP receivers, ensure that you do not have any other receivers in your home that are on the "Pair Remote Control" step or in the "Diagnostics" screen. 9 STEP 6: Set Up Text to Speech AA If you would like to have a digital voice read the text on screen, use your remote control to highlight "Continue with Text to Speech." Then, press SELECT. B If you do not want a digital voice to read the text on screen, use your remote control to highlight "Next," and press SELECT. QUICK TIP 10 If you do not select either option, the Install Wizard will automatically advance after 30 seconds. STEP 7: Set Your TV Resolution Depending on the type of television you own, you may not see this screen. If this screen does not appear, skip to step 8. A If the image on the screen looks clear and correct, use your remote control to highlight the "Keep" option. Then, press SELECT. B If the image on the screen looks incorrect, use your remote control to highlight "Revert." Then, press SELECT. QUICK TIP If you do not select either option, the Install Wizard will automatically advance after 15 seconds. 11 STEP 8: Acquire Satellite Signal AA Wait while your Wally acquires satellite signal. This could take up to 10 minutes. Once signal is acquired, the Install Wizard will proceed to the next step automatically. 12 B If red "X's" appear in the installation summary, ensure that the "Home Video Network" cable is firmly connected to your Wally and the wall. Then, use your remote control to highlight "Retest Installation" and press SELECT. STEP 9: Activate Your Wally (Internet Connection) If your Wally is not connected to the Internet, skip to step 9E. A Use your remote to highlight the "Zip Code" field and press SELECT. Then use the number pad on your remote control to enter your ZIP Code. QUICK TIP You can find your account number in the upper-right corner of your DISH bill, or in the My Account Summary section of your mydish.com account. B Use your remote control to highlight either the "DISH Account Number" field, or the "Previous Receiver ID" field. Then, press SELECT and use the number pad to enter the selected number. 13 STEP 9: Activate Your Wally (Internet Connection Cont.) AC Use your remote control to highlight the "Activate" button, and then press SELECT. D Once activated, you will see a screen confirming that you activated your Joey successfully. The Install Wizard will then advance to the next screen automatically. Go to step 10. 14 STEP 9: Activate Your Wally (No Internet Connection) E If your Wally is not connected to the Internet, call 1-800-333-3474 (DISH) to activate it with a DISH agent. You will need the Receiver ID and Smart Card ID located on the Activation screen. F Once activated, you will see a screen confirming that you activated your Joey successfully. The Install Wizard will then advance to the next screen automatically. If you would like to connect to a wireless QUICK TIP network, select the "Internet Settings" button, select "Wireless Setup," and follow the onscreen instructions. 15 STEP 10: Download Wally Software AA Your Wally will start downloading software automatically. This process will take approximately 20 minutes. B Once your Wally completes the software download, the Install Wizard will advance to the Summary screen automatically. 16 STEP 12: Review the Summary Screen A Review the Summary screen. Any fields with green checkmarks are completed, and yellow fields are steps that need your attention. To change the information in a yellow field, highlight the dropdown tile and press SELECT. Then, select your desired option from the dropdown menu that appears. B When you have completed all of the steps on the Summary screen, select the "Watch TV" tile to start watching your favorite programming with DISH. 17 STEP 10: Return Your Original Receiver RNS TU THERE 2. Turn Label Over 3. Peel and Apply Return Label to Box Lift here TO RETURN EQUIPMENT TO DISH NETWORK RE 1. Remove Shipping Label Here LIF (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 1 LBS 1 OF 1 SHIP (111) 555-5555 20126944 TO: 13 MELO DR NORTH BANGOR NY 12966 NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 1Z*** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 RNS TU THERE 3. Peel and Apply Return Label to Box 2. Turn Label Over TO RETURN EQUIPMENT TO DISH NETWORK RE 1. Remove Shipping Label Here LIF (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 1 LBS PEEL HERE AND SHIP (111) 555-5555 20126944 TO: 13 MELO DR NORTH BANGOR NY 12966 NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 1Z*** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 A CpAoawreefur lclyorwdraarpotuhned the receiver, and then pack the receiver in between the foam protection. B Place the protected receiver in the box that the new receiver came in. C Locate the original shipping label on the box and remove it using the red tab. QUICK TIP 18 If there is a Smart Card in your receiver, do not remove it. A new Smart Card has been issued with your new receiver. Do not pack any other equipment or attachments. STEP 10: Return Your Original Receiver (Cont.) (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER 525 DUNNET COURT SPARTANBURG SC 29303 1 LBS 1 OF 1 RS SHIP (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER TO: NULL 525 DUNNET COURT SPARTANBURG SC 29303 SC 293 9-05 *44* UPS 2ND DAY AIR TRACKING #: 1Z *** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX UPS tracking number RA number (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 1 LBS PEEL HERE AND SHIP (111) 555-5555 20126944 TO: 13 MELO DR NORTH BANGOR NY 12966 NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 1Z*** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 PEEL HERE AND APPLY RETURN SHIPPING LABEL 1 LBS 1 OF 1 RS BURG SERVICE CENTER OURT RG SC 29303 SC 293 9-05 *44* AY AIR Z*** *** ** **** *** * 2 A1Z*8463 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX D Turn the original label over and peel off the yellow return shipping label to expose the adhesive. E Copy the RA and UPS tracking numbers for your records, and apply the yellow return label to the top of the box and seal it. F Return the original receiver at the nearest UPS dropoff location. QUICK TIP To find the nearest UPS dropoff location, or to schedule a pickup at your cost, visit ups.com/dropoff. 19 Want the convenience of managing your account anywhere at anytime? Download the MyDISH app from the Apple App Store or Google Play Store to view and pay your bill, change your programming, and do more on your mobile device. A Customer Support · mydish.com/chat · 1-800-333-DISH [3474] · mydish.com/support Channel 103 Hopper Insider is a fantastic show, where DISH experts walk you through the billing process, troubleshooting, equipment features, and more! Help App Access helpful information about your equipment by pressing and holding Info/ Help on your remote. DN009460Adobe PDF Library 15.0