Baseus Encok W04 True Wireless Earphones

Product Information

Product Model: Baseus Encok W04

Product Name: Baseus Encok TWS True Wireless Bluetooth Earphones W04 (Upgraded Version)

Product Solution Code: DZ-KA

Packaging Code + Version Number: PB3550Z-P1A1, PB3550Z-P1A2

Material Specification Description: Manual, printed on 100g high-white paper, double-sided single black printing, accordion fold, size 92*122mm.

Manufacturer: Shenzhen Times Innovation Technology Co., Ltd.

Address: 5th Floor, Building B, Baseus Intelligence Park, No.2008, Xuegang Rd, Gangtou Community, Bantian Street, Longgang District, Shenzhen, China.

Executive Standard: GB4943.1-2011

Hotline: +86-4000-712-711

Website: www.baseus.com

FCC ID: 2AY37-W4

Connection Steps

1. Turn on: The earphones automatically turn on after opening the lid of the charging case.
2. Wireless connection: Turn on your phone's Bluetooth, search for and pair the earphones. Select device model: Baseus Encok W04.
3. App connection: Download the 'Baseus' app and link the earphones to the app.
4. Turn off: Place the earphones back into the charging case and close the lid to turn them off.

Function Operation

Music Mode:

• Double-click left or right earphone (L or R): Play/Pause
• Long press left earphone (L) 1.5 seconds: Previous song
• Long press right earphone (R) 1.5 seconds: Next song
• Triple-click left or right earphone (L or R): Activate phone's built-in voice assistant (e.g., Siri).

Call Mode:

• Double-click left or right earphone (L or R): Answer/Hang up call
• Long press 1.5 seconds left or right earphone (L or R): Reject call

Charging Status Indicator Light

Charging case charging earphones: During charging, the earphone indicator light flashes white. The white light turns off after the earphones are fully charged.

Charging case charging earphones (lid closed): During charging, the first white light of the charging case flashes to indicate the left earphone is charging, and the fourth white light flashes to indicate the right earphone is charging. The charging case indicator lights turn off after the earphones are fully charged.

Charging the charging case: The charging case indicator light flashes white during charging and is solid white when fully charged.

Battery Status: Open the lid or click the button on the charging case once to display the current battery level of the case. The indicator lights of the charging case from left to right light on in white in turn for 1 time and indicate the current battery level, and the white lights turn off in 2 seconds.

Battery Level Indicators:

• 25%: One white light
• 26%-50%: Two white lights
• 51%-75%: Three white lights
• 76%-100%: Four white lights

Low Latency Mode Switching

• Method 1: Turn on/off the low latency mode in the 'Baseus' app settings screen.
• Method 2: Customize the low latency mode in the 'Baseus' app gesture settings.

Restore Factory Settings

Put the earphones into the charging case and keep the lid open. Long press the charging case button for 5 seconds. The earphone indicator lights will flash white alternately for 3 times. Close the charging case to complete the restoration of factory settings.

Product Parameters

• Name: Baseus True Wireless Earphones
• Model No.: Baseus Encok W04
• Material: ABS+PC
• Bluetooth Version: V5.3
• Communication distance: 10m
• Music time: 5 hours (at 70% volume)
• Music time with charging case: 20-25 hours
• Battery capacity: 37mAh/3.7V (earphones), 400mAh/3.7V (charging case)
• Earphone rated input: DC5V 60mA
• Charging box rated input: DC5V 350mA
• Earphone rated consumption current: 10mA
• Charging box rated consumption current: 60mA
• Charging time: 1.5 hours
• Frequency response range: 20Hz-20kHz
• Interface: Type-C
• Suitable for: Compatible with all Bluetooth-enabled devices

Packing List

• Earphone charging case: 1 pcs
• Earphones (L&R): 2 pcs
• Charging cable: 1 pcs
• User manual + Warranty card: 2 pcs

Product Safety Information

Please read all instructions and warnings before using this product. Non-standard use may damage the product or cause personal injury.

• The product contains a battery. Do not expose it to strong sunlight, electric heaters, or similar overheating environments. Do not store the product in high temperature, strong light, or strong magnetic field environments.
• Do not place the product near fire sources or other harsh environments. If water enters the product, allow it to dry naturally before use. Improper use can easily cause damage to the product or endanger personal and property safety.
• Consumers shall be liable for any personal and property damage resulting from improper use contrary to the user manual or ignoring warnings. Baseus will not bear any legal liability.
• Disassembly of this product by non-professionals is strictly prohibited.
• Avoid using loads (appliances) that exceed the product's output current. The product has a built-in circuit protection mechanism that will automatically stop working if loads exceed.
• Avoid intense physical actions such as knocking, throwing, trampling, or squeezing.
• Product operating temperature: 0-45℃.
• Regularly clean the charging contacts of the earphones with a clean cotton cloth to prevent charging or power-on issues due to long-term lack of cleaning.
• If the earphones are damaged or cannot be turned on due to water ingress (e.g., accidentally left in a washing machine), the consumer bears the responsibility, and Baseus will not provide after-sales service for returns or refunds. (Note: Please refer to the detailed product introduction for the waterproof level.)

Declaration on Hazardous Substances and Elements Contained in Electronic Products

This form is compiled in accordance with SJ/T 11364.

O: Indicates that the content of the harmful substance in all homogeneous materials of the component is below the limit specified in GB/T 26572 standard.

X: Indicates that the content of the harmful substance in at least one homogeneous material of this part exceeds the limit stipulated in GB/T 26572 standard.

This product complies with EU RoHS 2.0 Directive (2011/65/EU).

Warm Tip: The 5-year icon refers to the 'effective life of environmental protection', not the product quality assurance period. Electronic products contain harmful substances like lead, mercury, and cadmium. Overuse may lead to leakage or mutation, causing environmental pollution or serious damage to people and property. The 'environmental protection use' period means all electronic products should be used within this effective period. Baseus is not responsible for product quality issues arising after the safe use period.

Frequently Asked Questions (FAQs)

1. Why can't I find my lost earphones?
   1. Ensure the earphones have sufficient battery and are within 15m of the specified address.
   2. The effective search duration is about 35 hours. Use the function as soon as possible.
   3. The app must run in the background to record earphone locations.
   4. Try to use the search function in a quiet environment.
   5. The earphones may be in a strong electromagnetic environment, preventing them from receiving the app's signal.
2. Will the app leak my information?

   No, the app only collects earphone address data for location functions and does not access users' personal information on the phone. Please be assured.

3. Why can't the earphones be turned on/off?
   1. Ensure the charging case and earphones have battery. Open the charging case lid; earphones turn on automatically.
   2. Ensure the charging case has battery. Place earphones in the case and close the lid; earphones turn off automatically.
   3. If the charging case is out of battery, turn off your phone's Bluetooth; earphones will turn off automatically in 5 minutes.
   4. Keep the earphone charging area and the charging case's pogo pins clean. Clean them regularly with a dry cloth.
4. Why is one earphone silent after taking them out?
   1. Place the earphones back into the charging case, close the lid, and then take them out again.
   2. If the issue persists, place the earphones back into the charging case, manually ignore the device in your phone's Bluetooth settings, turn off Bluetooth, restore factory settings, and then reconnect.
5. Does the low latency mode have mobile phone brand requirements?

   Baseus's self-developed low latency technology is applicable to all Apple iOS and Android models, providing a seamless low latency experience.

6. Why is the touch function not sensitive?
   1. Ensure the touch-sensitive area of the earphones is clean and dry.
   2. Ensure your fingers are clean and dry, without any foreign objects.
   3. Make sure you are touching the correct position and complete the double-click or triple-click operation within 0.5 seconds.
   4. If the issue persists, place the earphones back into the charging case, manually ignore the device in your phone's Bluetooth settings, turn off Bluetooth, restore factory settings, and then reconnect.
7. How to burn in the earphones for better sound quality?
   1. (Soft music) Play music at one-third of normal volume for 12 hours.
   2. (Music other than typical rock music) Play music at two-thirds of normal volume for 12 hours.
   3. (Your favorite music) Play music at normal volume for 72 hours.
   4. (Your favorite music) Play music at three-fourths of normal volume for 24 hours.
8. Mobile phone cannot find Bluetooth earphones / Bluetooth connection is unstable / disconnection during use / sound stuttering or interruption?
   1. Do not exceed the Bluetooth connection distance (10m) to avoid interference from walls or the human body.
   2. Ensure the earphones have enough power and re-enter pairing mode to connect.
   3. If the earphones cannot be connected after the above steps, place them back into the charging case, manually ignore the device in your phone's Bluetooth settings, turn off Bluetooth, restore factory settings, and then reconnect.
   4. Due to the nature of Bluetooth earphones, electromagnetic waves in your area may interfere with the connection, causing sound issues or disconnections. Move away from such areas before connecting.

Compliance Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment complies with the provisions of Directive 2014/53/EU and Directive 2011/65/EU. The full text of the EC Declaration of Conformity can be found on the following website: www.baseus.com.

This equipment complies with the provisions of Directive 2012/19/EU and Directive 2006/66/EU. It is strictly forbidden to dispose of this equipment with ordinary trash; it must be recycled. This symbol indicates that the product shall not be treated as regular domestic trash, and must be delivered to a recycling center capable of recycling electronic and electrical equipment.