Kenmore Water Softener with High Flow Valve

Warranty

GARANTÍA PARA EL ABLANDADOR DE AGUA KENMORE®

Garantor: Water Channel Partners, 1890 Woodlane Drive, Woodbury, MN 55125

The guarantor warrants to the original owner that:

One-Year Full Warranty:

• For a period of one (1) year from the date of purchase, all parts will be free from defects in materials and workmanship, and will perform their normal functions.
• For a period of one (1) year from the date of purchase, labor for repair or replacement of any part proven to be defective in materials or workmanship will be provided at no additional cost.

Limited Warranties:

• For a period of ten (10) years from the date of purchase, the salt storage tank and the fiberglass mineral tank will not rust, corrode, leak, burst, or otherwise fail to perform their normal functions.
• For a period of three (3) years from the date of purchase, the electronic control board will be free from defects in materials and workmanship, and will perform its normal functions.

Proof of purchase date must be provided when making a warranty claim. If any part is found to be defective during the respective periods mentioned, the guarantor will send a replacement part free of charge, directly to your residence. After the first year, labor required to maintain this product is not covered by the warranty.

For questions regarding a warranted product, for assistance with installation, or to report a warranty-covered problem, simply call us. DIAL 1-800-695-2761 for assistance.

General Provisions:

The preceding warranties shall be effective provided that the water softener operates at water pressures not exceeding 125 PSI, and at water temperatures not exceeding 120°F (49°C); and provided that the water softener is not subjected to mistreatment, misuse, modification, neglect, freezing, accident, or negligence; and provided that said water softener is not damaged by any unusual force of nature, including but not limited to flood, hurricane, tornado, or earthquake.

The guarantor shall be excused from performance of its warranty obligations if prevented by strikes, governmental regulations, material shortages, or other circumstances beyond its control.

*EXCEPT FOR THE WARRANTIES SPECIFICALLY DESCRIBED ABOVE, NO OTHER WARRANTY SHALL APPLY TO THE WATER SOFTENER. ANY IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXCLUDED TO THE EXTENT THAT IT MAY EXTEND BEYOND THE PERIODS SPECIFIED PRECEDENTLY. THE GUARANTOR'S SOLE OBLIGATION UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT OR PART THEREOF FOUND TO BE DEFECTIVE WITHIN THE SPECIFIED PERIOD. FURTHERMORE, THE GUARANTOR SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO DISTRIBUTOR, AGENT, REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND OR ALTER THE WARRANTIES SPECIFICALLY DESCRIBED ABOVE.

In certain jurisdictions, limitations on the duration of an implied warranty or exclusions or limitations of incidental or consequential damages are not permitted, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from jurisdiction to jurisdiction. This warranty applies only to installations owned by consumers.

Manufactured under license by Water Channel Partners, Woodbury, Minnesota.

Warranty provided by the manufacturer.

Safety Guidelines

Before installing and using your new water softener, read all steps and guidelines carefully. Follow all steps exactly to achieve correct installation. Failure to follow these steps could result in personal injury or property damage. Reading this manual will also help you obtain all the benefits of the water softener.

The Kenmore® water softener will remove water hardness minerals. This is measured in grains per gallon (gpg). The unit will also reduce some iron in clear water*. This is measured in parts per million (ppm). See the specifications page for maximum hardness and iron removal limits.

A water softener will not solve other water problems, such as acidity, taste and odor, or non-soluble iron content.

Do not attempt to use this product to make potable water from non-potable sources. If the water is microbiologically unsafe or of unknown quality, do not use the system without adequate disinfection before or after the system.

Consult your local public works department for plumbing and sanitation codes. When installing the system, you must follow their guidelines. Follow your local codes if they differ from the guidelines in this manual. In the State of Massachusetts, codes 248-CMR 3.00 and 10.00 must be complied with. Consult a licensed plumber.

When installing soldered copper plumbing, use only lead-free solder and flux for all sweat-soldered connections, as required by federal codes.

* Iron reduction capacity in clear water is based on laboratory test data.

Handle the water softener with care. Do not tip or drop it.

Avoid installing it in direct sunlight. Excessive heat can distort or cause other damage to non-metallic parts.

The water softener operates on water pressures from 20 PSI (minimum) to 125 PSI (maximum). If your home's water pressure exceeds the maximum, install a pressure-reducing valve on the water supply line to the softener.

The water supply temperature to the softener must be between 40°F and 120°F (4°C and 49°C). Do not install it on hot water lines.

If installing the water softener outdoors, do not place it where it is exposed to climatic moisture, direct sunlight, or extremely hot or cold temperatures.

This water softener operates on 24-volt DC current, supplied by a plug-in type power adapter (included). Be sure to use the included power adapter and plug it into a standard household outlet rated for 120 volts, 60 hertz, located in a dry area only, is grounded, and is properly protected by an overcurrent device, such as a circuit breaker or fuse.

This water softener has a non-metallic valve system. Installing it on a metal pipe will break the electrical continuity, which may interrupt the home's grounding connection. You must restore electrical continuity to the metal piping system (see page 12).

European Directive 2002/96/EC requires that all electrical and electronic equipment be disposed of according to the requirements for "Waste Electrical and Electronic Equipment" (WEEE). This directive or similar laws have been implemented nationally and may vary from region to region. To properly dispose of this equipment, consult your state and local laws.

Specifications and Performance Claims

This model features an efficiency rating. The efficiency rating is valid only with the indicated minimum salt dosage. The softener has a demand-initiated regeneration (D.I.R.) function, which complies with performance specifications for minimizing regenerant salt and water usage in this operation.

The softener has a salt efficiency of no less than 3,350 grains of total hardness exchange per pound of salt (based on sodium chloride), and will not deliver more salt than evaluated nor operate at a service flow rate higher than evaluated. This softener has been proven to deliver soft water for at least ten minutes continuously at the evaluated service flow rate. Salt efficiency is measured by laboratory evaluations described in NSF/ANSI Standard 44. These evaluations represent the maximum possible efficiency level the system can achieve. Operating efficiency is the actual efficiency after the system has been installed. It is typically lower than rated, due to individual application factors including water hardness, water usage, and other contaminants that reduce the softener's capacity.

* The capacity to reduce iron in clear water is based on laboratory test data. The state of Wisconsin requires additional treatment if the water supply contains clear water iron exceeding 5 ppm.

** Working pressure limits in Canada: 1.4-7.0 kg/cm².

*** Intermittent flow does not represent the maximum nominal service flow rate, which is used to determine the softener's nominal capacity and efficiency. Continuous operation at flow rates greater than the nominal service flow rate may affect the system's capacity and efficiency.

This system complies with NSF/ANSI Standard 44 with respect to specific performance claims, which have been verified and substantiated by test data.

Variable Salt Dosage: Salt dosage was selected by electronic controls at a regeneration time based on the amount needed.

Dimensions

NOTE: Due to variations in production and assembly, the height of the Kenmore water softener valve may vary by up to 1/2" from an existing water treatment system, including existing Kenmore models. This possible change in valve height will not affect system performance.

Front View: Approximately 16-1/2" height, 3-3/8" width.

Side View: Approximately 40-1/4" height (tank), 41-1/2" (overall with valve assembly), 19-3/4" depth.

Labels on diagram: SAL. (Salt), ENT. (Inlet), ENT. - SAL. (Inlet - Salt).

Packing List

The necessary parts to assemble and install the water softener are included with the unit. Carefully inspect the water softener for any possible shipping damage or missing parts. Also, inspect the shipping carton and note any damage.

Remove and discard (or recycle) all packing materials. To avoid losing small parts, we suggest keeping them in the parts bag until you are ready to use them.

Small Parts Included:

• Bypass Valve
• Drain Hose
• Clips (shipped installed in the softener valve)
• Hose Clamps
• Lid Lock (for shipping only)
• Rim Insert Piece (for shipping only)
• Drive Wheel
• Adapter Elbow

Plan Installation

Correct Order for Installing Water Treatment Equipment

(Illustrates equipment sequence only. Not all items are needed in all applications.)

Diagram Description:

• Cold water to house
• Hot water to house
• Municipal water supply
• Untreated water to outside faucets
• Water Heater
• Water Softener
• Central Water Filtration System
• Iron Filter
• Sediment Filter Cartridge
• Pressure Tank
• Well Water Supply
• Well Pump

• Always place an iron filter BEFORE the water softener.
• Place a central water filtration system BEFORE the water softener on a chlorinated water supply, or AFTER the water softener on a non-chlorinated water supply.

Installation

Typical Installation Diagram Description:

Shows connections for cold and hot water lines, municipal water supply, water heater, softener, optional reverse osmosis (RO) system, water meter, and main shut-off valve. Includes a note about grounding continuity for metal pipes.

Where to Install the Water Softener:

1. Place it as close as possible to the pressure tank (well water) or water meter (municipal water), but always after it.
2. Place it as close as possible to a drain such as a floor drain, laundry sink, sump pit, or standpipe (see Figure 4).
3. Connect the main house water pipe BEFORE the water heater (see Figure 3). Water temperature entering the softener must not exceed 120°F (49°C). Hot water will damage internal softener parts. To reduce the risk of hot water backflow, the pipe between the softener and the water heater should be as long as possible.
4. Keep outside faucets connected to the hard water supply to conserve soft water and salt. See Figure 4.
5. Do not install the softener in a location where it may freeze. Damage caused by freezing voids the warranty.
6. Install the softener in a location where water is less likely to cause damage in case of a leak. Neither Kenmore nor the manufacturer will repair or pay for water damage.
7. To plug in the power adapter, a grounded, 120-volt, 60-hertz outlet is needed near the softener (see Figure 4). Ensure the outlet and power adapter are located indoors and protected from climatic moisture. Use an outlet with permanent power supply that cannot be accidentally interrupted.
8. When installing equipment in an outdoor location, take necessary measures to ensure the softener, installation plumbing, and wiring are protected against climatic factors, direct sunlight, contamination, vandalism, etc.

Check Water Pressure Before Installation:

For the water softener to function correctly, incoming water pressure must be at least 20 pounds per square inch (PSI). The maximum permissible pressure is 125 PSI. If pressure exceeds 125 PSI, purchase and install a pressure-reducing valve on the water supply line to the softener.

NOTE: If daytime water pressure is 100 PSI or more, nighttime pressure may exceed 125 PSI.

Install Bypass Valve and/or Installation Threaded Adapters:

Follow the steps to assemble the included adapters and/or bypass valve.

1. To shut off water, close the main water shut-off valve in the house water line, near the water meter or pressure tank.
2. Shut off the gas or electric supply to the water heater.
3. Open the highest and lowest faucets in the house. This will drain the pipes. Close the faucets after draining.
4. Remove the top cover. Pull the two tabs outward to release the top cover (see Figure 5). The salt lid remains attached to the top cover when it is removed. Set both covers aside so they are not broken or scratched.
5. Visually inspect and remove any foreign material from the valve inlet and outlet ports (see Figure 6). Carefully remove the two large plastic clips (you will reuse them). Check that the turbine and support are securely seated (see Figure 7).
6. Push the bypass valve into the softener valve inlet and outlet ports until it seats. Secure the two large support clips in place, from top to bottom, as shown (see Figure 8).

PRECAUTION: Ensure clips are firmly in place so the bypass valve does not come out.

Connect Drain Hose for Valve:

Take a 3/8-inch inner diameter drain tubing section (supplied) and connect one end to the drain union (see Figure 11). Secure it with a tube clamp provided in the parts bag. Route the other end of the tube over a floor drain, laundry sink, standpipe, or other suitable drain. Consult local codes.

Maintain an air gap of approximately 1-1/2 inches (3.8 cm) between the hose end and the drain. This gap is necessary to prevent backflow of wastewater into the softener. Do not place the drain hose end into the drain or connect it without the air gap.

Position and support the hose so it is free of kinks or twists. Secure the hose end so water pressure does not dislodge it. Fasten it in place with wire or ties. Do not pinch the hose closed. The softener will not function if this drain hose is pinched, blocked, closed, or twisted in any way. Route the drain flow downward from the drain line, as it may overflow the drain cover. Keep the hose below the drain union. In some homes, to access a drain, the hose must be raised and routed to an elevated position. Avoid routing the hose more than 8 feet (2.4 m) above floor level.

COPPER DRAIN TUBING: Local plumbing codes may require the use of copper drain tubing. Also, if an elevated drain is routed, copper tubing is most convenient.

To adapt copper drain tubing to the softener, purchase a compression union (1/4 inch female thread x 1/2 inch O.D. tubing) and corresponding tubing from your local hardware store.

Connect Salt Tank Overflow Hose:

1. Locate the rubber drive wheel, adapter elbow, and tube clamp (see Figure 11) from the parts bag.
2. Insert the drive wheel into the salt storage tank wall opening so that one half is inside and one half is outside.
3. Push the larger end of the adapter into the drive wheel.
4. Push one end of a 3/8-inch I.D. tubing section (supplied) onto the adapter tube, securing it with a tube clamp from the parts bag.
5. Route the other end of the tube to the floor drain.

IMPORTANT: Water overflow must run down the tube by gravity. Do not route the tube higher than the adapter (see Figure 11).

IMPORTANT: Do not connect this hose to the valve drain hose you just installed (see previous instructions). Each drain must have its own hose.

Leak Test:

To detect leaks, follow these steps:

PRECAUTION: To prevent damage to the softener's internal parts from water or air pressure, and to remove pipe chips or other debris from water pipes, be sure to follow these steps exactly as indicated.

1. Fully open two cold water faucets located downstream from the softener.
2. Move the bypass valve(s) to the "Bypass" position (see Figures 12 and 13). On a single bypass valve, slide the stem inward to the bypass position. On a 3-valve bypass, close the inlet and outlet valves, and open the bypass valve.
3. Fully open the house water shut-off valve. Observe if there is a constant flow of water from both open faucets.
4. Move the bypass valve(s) to the SERVICE position, EXACTLY as follows: Keep the soft water faucets open.
5. Single bypass valve: Slowly slide the valve stem outward to the service position, with several pauses to allow the softener to gradually pressurize.
6. 3-valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the inlet valve, with several pauses to allow the softener to gradually pressurize.
7. After about three minutes, open a hot water faucet for about one minute, or until all air is purged, then close it.
8. Close both cold water faucets.
9. Check your plumbing work for leaks and, if any are found, repair them immediately. Remember the previous precautions.

NOTE: If performing the procedure with a new softener, water may initially come out discolored from the faucets. This normally occurs the first time water circulates through the resin bed. Discolored water is not harmful; it will last only a few minutes.

Connect to Ground via Metal Water Piping:

IMPORTANT: This water softener has a non-metallic valve system. Installing it on a metal pipe will break the electrical continuity, which may interrupt the home's grounding connection. You must restore electrical continuity to the metal piping system.

If you installed a 3-valve bypass system (Fig. 13), electrical continuity will be maintained. If you installed the non-metallic bypass valve (Fig. 12), restore the ground connection this way:

Install a No. 4 copper wire (piece not included) through the section of metal water pipe that was removed, securing it firmly with clamps at both ends (see Figure 14). Check that the pipes are clean under the clamps for good contact.

NOTE: If you install a sediment filter or other plumbing system components along with the water softener, do not forget to restore electrical continuity through all metal pipe sections that you remove.

Install Covers:

After installing the water softener, install the covers. Place the covers at an angle so the top one engages its rear first; then lower the front, engaging it with the tabs inside the rim, and lower the salt lid to close it (see Figure 5).

Add Water and Salt to Salt Storage Tank:

1. Use a container to add three gallons (12 L) of clean water into the salt storage tank.
2. Add salt to the storage tank. Use rock, pellet, or solar salt with less than 1% impurity.

Connect Electricity:

The softener operates on 24-volt DC current. The included power adapter converts 120V AC domestic current to 24V DC. Plug the water softener's power adapter into a grounded 120-volt, 60 Hz outlet. Ensure the outlet has permanent power so it cannot be accidentally interrupted.

NOTE: The electrical outlet where you plug in the power adapter must be indoors and protected from climatic factors.

Restart Water Heater:

Turn on the gas (or electric) supply to the water heater and relight the pilot.

PLUMBING AND ELECTRICAL WORK IS NOW COMPLETE.

Programming the Softener

Control Panel Overview:

Buttons: SET SALT LEVEL, REGENERATION, SELECT, UP, DOWN.

Indicators: LOW SALT, SALT LEVEL ALARM, Tank Light.

Programming the Softener:

When the power adapter is plugged into an electrical outlet, the model code (350) and a test number (e.g., J3.0) will briefly appear on the display. Then, the words "PRESENT TIME" will appear, and "12:00 PM" will begin to flash.

Set Present Time:

If "PRESENT TIME" is not visible on the display, press the SELECT button a few times until it appears.

1. Press the UP or DOWN buttons to set the current time. "Up" advances numbers on the display; "Down" moves them back. Ensure the AM or PM function is correct.
2. NOTE: Press and release the buttons quickly to advance numbers slowly on the display. Hold the buttons down to advance rapidly.
3. When the correct time appears, press the SELECT button, and the display will change to indicate water hardness.

Set Water Hardness:

If you completed the previous step, the word "HARDNESS" will appear on the display. If not, press the SELECT button several times until it appears.

1. Press the UP or DOWN buttons to set the water supply hardness number, in grains per gallon. The default value is 25.
2. NOTE: If your water supply contains iron, compensate by increasing the water hardness number. For example, if your water has a hardness of 20 gpg and contains 2 ppm iron, add 5 to the water hardness number for each 1 ppm of iron. In this example, the water hardness number would be 30.
3. When you finish setting the water hardness number, press the SELECT button, and the display will change to indicate the regeneration time.

Set Recharge Time:

If you completed the previous step, the phrase "RECHARGE TIME" will appear on the display. If not, press the SELECT button several times until it appears.

1. The default recharge time for the softener is 2:00 AM. This is generally a time when water is not used in most homes. If water is consumed during the regeneration cycle, it is hard water that bypasses the softener. If you want a different recharge start time, press the UP or DOWN button to change the time in one-hour increments. Ensure the AM or PM function is correct.
2. When the desired recharge start time appears, press the SELECT button, and the display will change to indicate normal operation (the time of day).

Disinfection and Adding Salt

Disinfect the Water Softener:

1. Open the salt lid, remove the brine tank cover, and pour about 3 oz. (6 tablespoons) of household bleach into the softener's brine tank. Replace the brine tank lid.
2. Ensure the bypass valves are in the "service" (open) position.
3. Initiate a regeneration: Press and hold the REGENERATION button for three seconds until "RECHARGE", "Serv", and "Fill" flash on the display. The regeneration process draws the disinfecting chlorine through the softener. Air that may be in the unit is purged to the drain.
4. After regeneration is complete, fully open a cold water faucet downstream from the softener and run 50 gallons (189 L) of water through the system. This will take at least 20 minutes. Close the faucet.

Your new Kenmore® softener is now softening water for all your home's needs. However, your WATER HEATER is full of hard water. To have completely soft water immediately, you can drain the water heater so it refills with soft water. If you do not drain the water heater, it will take a few days to have completely soft water.

NOTE: If performing the procedure with a new softener, water may initially come out discolored from the faucets. This normally occurs the first time water circulates through the resin bed. Discolored water is not harmful; it will last only a few minutes.

Adding Salt to the Storage Tank:

Salt must be kept in the tank, but it does not need to be completely full. Especially in humid areas, it is best to keep the storage tank no more than half full and add salt more frequently. Salt "bridges" more often in humid conditions.

Use chunk or pellet salt for water softeners. Do not use rock salt, as it contains impurities and sediment that will impede the softener's operation. To keep the water softener operating optimally, clean the salt tank once every 2 or 3 years.

Potassium Chloride (KCl) Salt:

If you choose potassium chloride (KCl) as a regenerant, follow these suggestions for years of maintenance-free service.

1. Place only one bag of KCl at a time into the softener (the salt storage tank should contain no more than 60 pounds [27 kg] of KCl at a time).
2. A softener operating with KCl should not be installed in areas with temperature fluctuations and high humidity (KCl will harden in such environments and may impede the softener's operation).
3. Monthly check the brine tank and brine well (a black tube inside the salt storage tank). If you observe any hardening, pour small amounts of warm water into the hardened areas until they soften.

If the softener does not have a salt setting for KCl, you must increase the hardness setting by 25% to ensure a continuous supply of soft water. See the table above.

People on sodium-restricted diets should consider added sodium as part of their overall sodium intake. For example, if your water supply is 15 grains hardness and you drank 3 quarts of softened water, you would consume 335 milligrams of sodium. This is equivalent to eating 2 1/2 slices of white bread.

Salt for Softening Water with Iron-Removing Additives:

Some salts include an additive to help manage iron in the water supply by the softener. If your water supply has high iron content, these types of salt may be used.

Controller Features

Additional Regeneration:

Sometimes, a manually initiated regeneration may be desirable or necessary. Here are two examples:

• You have consumed more water than usual (have guests) and may run out of soft water before the next automatic regeneration.
• You did not add salt to the softener before it ran out. Add salt to the softener before regeneration.

You can initiate an immediate regeneration, or you can set the controller to regenerate at the next predetermined time (2:00 AM, or as configured).

Regenerate Now:

Press and hold the REGENERATION button for three seconds, until "RECHARGE", "Serv", and "Fill" flash on the display. The softener will immediately start the regeneration fill cycle. This regeneration cycle will take about 2 hours to complete. Then, you will have soft water again.

NOTE: If the "Clean" function is activated, the normal regeneration cycle will be preceded by a backwash and rinse cycle. "CLEAN" and "Bkwsh" or "Rinse" will flash on the display, along with the remaining minutes of the cleaning cycle.

Regenerate Tonight:

Press and release (do not hold down) the REGENERATION button. The phrase "RECHARGE TONIGHT" will begin to flash on the display, and the softener will begin regeneration at the next predetermined recharge time (2:00 AM, or as configured). If you decide to cancel regeneration before it begins, press and release the REGENERATION button one more time. "RECHARGE TONIGHT" will stop flashing on the display.

Salt Monitoring System:

The water softener has a salt monitoring light to remind you to add salt to the storage tank.

NOTE: The salt level must be set each time salt is added to the water softener.

NOTE: The salt monitoring system calculates salt levels; its accuracy will vary with each type of salt.

To set this monitoring system:

1. Lift the salt lid and level the salt in the storage tank.
2. The salt level scale, in the brine well inside the tank, has numbers 0 through 8 (see Figure 23). Note the highest number at which the salt is leveled, or closest to it.
3. Press the SET SALT LEVEL button as many times as necessary for the salt level bars (see Figure 23) to match the brine well number. At level 2 or below, the "Low Salt" indicator will flash.
4. To turn off the salt monitor, press the SET SALT LEVEL button until "OFF" appears next to the number 8 on the display.

Optional Settings:

• SALT EFFICIENCY
• CLEANING FUNCTION
• CLEANING FUNCTION MINUTES
• MAXIMUM DAYS BETWEEN REGENERATIONS
• 97% FUNCTION
• 12 OR 24 HOUR CLOCK
• BACKWASH AND QUICK RINSE TIMES

1. To activate any of these options, press and hold the SELECT button for 3 seconds until "000" appears on the display. Then press SELECT again (without holding) to cycle through the salt efficiency displays shown below.

Salt Efficiency:

When this function is activated, the water softener will operate with salt efficiencies of at least 4000 grains of hardness per pound of salt. The softener may regenerate more frequently using a smaller salt dose and less water. This softener ships with the efficiency function deactivated (OFF). In California, installations are required to have this function activated (ON). Use the UP or DOWN buttons to change between deactivated and activated.

California Efficiency Requirement:

The Kenmore® water softener has an "High efficiency" feature that can be activated or deactivated. The softener ships with the efficiency function deactivated, which means it will use its maximum rated capacity, while most of the time achieving the highest salt efficiencies. When installing this unit in the state of California, you MUST activate the efficiency function. The softener may regenerate more often, but it will operate at 4000 grains per pound of salt or more.

2. Press the SELECT button again to display one of the cleaning screens shown below.

Cleaning:

This function benefits water supplies containing iron and/or large amounts of sediment (sand, silt, dirt, etc.). When changed to activated (On), it will first perform a backwash and quick rinse cycle, before the normal regeneration sequence. This provides additional cleaning of the resin bed before it regenerates with brine. To conserve water, remember to deactivate this function (Off) if your water supply does not contain iron or sediment. The default setting is deactivated (Off). Use the UP or DOWN buttons to change between deactivated and activated.

3. Press the SELECT button again to display the cleaning time screen shown below.

Cleaning Function Minutes:

If you have activated the cleaning function (On), the duration of the additional backwash cycle will be set automatically to 2 minutes. However, you can adjust the duration from 1 to 15 minutes. To change the duration of this cycle, use the UP button to increase the time or DOWN to shorten it. If you do not wish to make a change, proceed to the next step.

4. Press the SELECT button again to display the regeneration days screen.

Maximum Days Between Regenerations:

The electronic controller automatically determines the frequency of regenerations. This provides the highest possible operating efficiency, so under most conditions, this function should be left in the default mode. However, you can set it to force a regeneration every certain number of days. You may want to do this if, for example, your water supply contains iron and you want the softener to regenerate at least once every few days to keep the resin bed clean. Press the UP or DOWN buttons to change the number of days (up to 15).

5. Press the SELECT button again to display the 97% function screen.

97% Function:

The 97% function can save salt and water by initiating regeneration when 97% of the softener's capacity has been depleted. When this function is activated, regeneration can occur at any time (whenever the system has depleted 97% of its capacity). The default setting is deactivated (Off). If you want this function, press the UP button to activate it.

6. Press the SELECT button again to display the 12 or 24 hour screen.

12 OR 24 HOUR CLOCK:

All times are displayed in standard format (1 to 12 AM; and 1 to 12 PM) in the default 12-hour setting. If you want 24-hour format, press the UP button to activate it.

7. Press SELECT again to display the alternate screens shown in Figure 31.

Backwash and Quick Rinse Times:

If you detect salty water after regeneration, you may need to speed up the backwash and quick rinse times. The softener's electronic controller determines the cycle times during regenerations. However, you can increase the backwash and quick rinse times, in 1-minute increments. To increase the backwash time, use the UP button to increase the time up to 15 minutes. Then press SELECT to display the alternate screens shown in Figure 32.

If you wish to increase the quick rinse time, use the UP button to increase the time up to 15 minutes.

8. Press SELECT to return to the normal operation display (time of day).

Water Softener Care

Salt Bridge:

A hard crust or "bridge" of salt sometimes forms in the brine tank. This is usually caused by high humidity or using the wrong type of salt. When salt bridges, a void is created between it and the water. Then, the salt will not dissolve in the water to form brine. Without brine, the resin bed will not regenerate, and you will get hard water.

If the storage tank is full of salt, it is difficult to tell if there is a salt bridge. The bridge may be just below the loose salt. Take a broom handle or similar tool and hold it next to the water softener. Measure the distance from the floor to the edge of the water softener. Then carefully push the broom handle straight into the salt. If you feel a hard object before the mark is level with the top, it is most likely a salt bridge. Gently push the bridge in several places to break it. Do not use sharp or pointed objects, as they may puncture the brine tank. Do not try to break the salt bridge by hitting the tank from the outside. You could damage the tank.

Diagram Description: Shows pushing a tool against the salt bridge to break it, with measurements and labels for salt, salt bridge, void, and water level.

Service Information:

Always Perform Initial Checks First:

1. Is the correct time of day displayed?
2. If the display is blank, check the power supply to the softener.
3. If the time is flashing, there was a prolonged power interruption. The softener will return to normal operation, but regenerations will occur at the wrong time.
4. If an error code appears on the display (e.g., "Err3"), consult the "Troubleshooting" section.
5. Are the bypass valve(s) fully in the service position?
6. Are the inlet and outlet tubes connected to the softener's inlet and outlet, respectively?
7. Is the softener's power adapter plugged into a permanent, grounded power outlet, and is the electrical cord securely connected to the controller?
8. Are there no kinks or twists in the valve drain hose? Is the hose elevated no more than 8 feet (2.4 m) from the floor level?
9. Is there salt in the storage tank?
10. Is the brine line connected? The brine line connects to the Venturi nozzle/tube and the brine valve assembly.
11. Press the SELECT button twice to display the water hardness setting. Check that it is correct for the home's water supply. Test untreated incoming water for hardness and compare it to the hardness setting. Also test a soft water sample to determine if there is any problem. Press the SELECT button several more times to return to the time-of-day display.

Troubleshooting

If the water softener is not functioning correctly, perform the following easy checks. Often, you can detect the problem yourself and will not need to call for service. If, after performing the checks, you do not detect the problem and the softener continues to malfunction, call 1-800-695-2761.

Manual Electronic Diagnostic:

1. To enter diagnostic mode, press and hold the SELECT button for three seconds. The display will change to show the turbine count, valve cycle position, and the status of the position switch (open or closed).

Turbine Function: If no water is flowing through the softener, the turbine indicator will show three zeros. When water flows, a count from 000 to 199 repeats for each gallon of water passing through the turbine. To check positive turbine function when zeros appear on the display, open a nearby soft water faucet and observe the turbine count. If you do not get a display reading with the faucet open, pull the sensor housing from the valve outlet port (see Figure 39). Pass a small magnet back and forth in front of the sensor. You should get a reading on the display. If you get a reading, disconnect the inlet and outlet plumbing and check if the turbine is stuck.

Position Switch Status: With the valve in service, or in any of the regeneration cycle positions, the position switch indicator will show the switch open. As the valve rotates from one position to another, the position switch indicator will show the switch closed. If the indications vary from this pattern, there is likely a problem.

Additional Information:

While in the diagnostic display, the following information will be available, which could be useful for various reasons. The electronic controller retains this information from the first time power is applied to the unit.

• Press and hold the UP button to view the number of days this controller has received electricity.
• Press and hold the DOWN button to view the number of regenerations initiated by this controller since the model code number was entered.

NOTE: If the electronic controller is left in the diagnostic display (or the display flashes when setting the time or hardness), it will automatically return to the normal time-of-day display if no button is pressed for 4 minutes. To return to the diagnostic display, repeat the indicated step 1.

Reset to Factory Settings:

To reset the electronic controller to all factory default settings (time, hardness, etc.):

1. Press and hold the SELECT button until the display changes twice to show the flashing model code.
2. Press the UP button to display a flashing "SoS" symbol.
3. Press the SELECT button, and the controller will reset.
4. Set the current time, hardness, etc., as described on pages 13 and 14.

Regeneration Check with Manual Advance:

This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always perform initial checks first, and run the manually initiated diagnostic.

NOTE: The display should show a fixed time (not flashing). If an error code appears, first press the SELECT button to enter the diagnostic display.

1. Press and hold the REGENERATION button for 3 seconds. "RECHARGE", "Serv", and "Fill" will begin to flash on the display as the softener enters the regeneration fill cycle.
2. When the valve reaches the "Fill" position, remove the brine tank cover and use a flashlight to observe the fill water entering the tank.
3. If water does not enter the tank, check if a nozzle or the Venturi tube, fill flow plug, brine line, or brine valve standpipe is obstructed.
4. After observing the fill, press the REGENERATION button to move the softener to brine operation. A slow flow of water to the drain will begin. Check brine draw from the tank by shining a flashlight into the brine tank and observing a noticeable drop in the liquid level.
5. If the softener does not draw brine:
   • Dirty nozzle and/or Venturi tube
   • Nozzle and Venturi tube are not seated properly in the seal
   • Restricted drain (check union and drain hose)
   • Worn nozzle and Venturi tube seal
   • Internal valve problem (rotor seal, rotor and disc, wave washer, etc.)
6. Press the REGENERATION button again to put the softener into backwash. Look for a rapid flow of water from the drain hose.
7. An obstructed flow indicates the top distributor, backwash flow plug, or drain hose is clogged.
8. Press the REGENERATION button to put the softener into quick rinse. Look for a rapid drain flow again. Let the softener rinse for a few minutes to wash away any brine residue that may be in the resin tank from the brine test cycle.
9. To return the softener to service, press the REGENERATION button one more time.

NOTE: If the water system pressure is low, an elevated drain hose may cause back pressure, stopping brine draw.

Wiring Diagram:

Shows connections for power supply (120V AC, 60 Hz), 24V DC output, sensor, turbine, motor, valve motor, and position switch.

Detailed View and Parts List

Detailed diagrams of the water softener and valve assembly are provided, along with comprehensive parts lists identifying each component by key number, part number, and description.