PE17-003 FLAT CHRYSLER 8/3/2017 ENCLOSURE 04 CAIR BACKUP
INRD-PE17003-69305P PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Sat Jul 18 13:47:36 EDT 2015 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Service and Maintenance
Brief Description: -----------------AIR BAG LIGHT ON
Comments: --------To whom it may concern, I had my car serviced in July 2013 for the recall on the air bag passive restraints. About a week ago my air bag light came back on. I had dropped it off to be serviced again July 2015. My report states that they had installed AIR BAG CONTROL REPLACED THE AIR BAG MOUDLE. I picked up my car this morning and about 10 miles down the road the light came back on. I proceeded back to the dealership and their is nothing they can do till Monday. I am really nervous about driving my vehicle in fear my airbags wont deploy. i have a 6 month old and I am concerned for her safety as well. I am not a happy customer at this moment considering this is twice I had to bring the car in for the same thing. Thank you for your time. Sincerely,
Sender Information: -------------------
Title: First Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Thu Jul 23 12:22:08 EDT 2015 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for your recent inquiry to Mopar.com. We regret the problem your vehicle has experienced and appreciate the time and effort you took to bring this matter to our attention. Your letter was forwarded by the Mopar.com Customer Assistance Center to the appropriate internal department for their attention. We believe our referral action will provide the best opportunity for review. You are more than welcome to take your vehicle to a second certified dealership to confirm the diagnosis and repairs done to your vehicle. You may also contact our Chrysler Customer Care line at 800-247-9753. We are in service to those who drive us Thanks again for contacting Mopar.com Sincerely, Karolyn Customer Service Representative Mopar Customer Assistance
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassistre@chrysler.com Date: Wed Aug 05 21:30:07 EDT 2015 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Recall Information
Brief Description: -----------------Airbag Repair
Comments: --------I recently had to have my Jeep dealer replace my Module Occupant Restraint on my 2012 Jeep Liberty. I was disappointed to find out with a little research that this seems to be a very common problem with my model and year. As the airbag system failure is a serious safety concern, I would think that a recall or reimbursement would be in order. The car is only 3 years old and has never been in an accident or had the airbags deploy. This leads me to believe that this is a defective part. I would appreciate a refund of the $387.83 I spent to replace the part. I absolutely love my Jeep aside from this issue and it would mean a lot to a first time car owner if you were to make this right.
Thanks,
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassistre@chrysler.com To: Date: Wed Aug 12 21:49:08 EDT 2015 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for contacting the Jeep Customer Assistance Center. We have received your recent email regarding service repair reimbursement consideration for the Recall N38. A case has been opened for you and the number is at the bottom of this page. You can submit the documentation as follows: Mail to: Customer Assistance Center P.O. Box 21-8007 Auburn Hills MI 48321-8007 FAX: 877-768-5076 Additionally, you can submit it through the document link. I am pleased to provide the link. The link will follow this email and will expire in 7 days. Please do not change the subject of the email, and please follow the instructions in the letter that you received. Please allow up to 60 day for processing from the date the documents are received. We trust this information will be of assistance to you and appreciate the time and effort you took to contact us with your request. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Carol Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9282468V30548L0KM& Original Message Follows: -----------------------Recall Information - Jeep Brand Site Brief Description: Airbag Repair Comments: I recently had to have my Jeep dealer replace my Module Occupant Restraint on my 2012 Jeep Liberty. I was disappointed to find out with a little research that this seems to be a very common problem with my model and
year. As the airbag system fai lure is a serious safety concern, I would th ink that a recall or reimbursement would be in order. The car is on ly 3 years old and has never been in an accident or had the airbags deploy. Th is leads me to believe that th is is a defective part. I wou ld appreciate a refund of the $387.83 I spent to replace the part. I absol utely love my Jeep aside from this issue and it w ould mean a lot to a first time car owner if you were to make this right. Thanks-
VIN :
c~
Mileage: 45000
Servicing Dealer: Jake Sw eeny of Cincinnati
T it le:
-First Name:
Middle Initial:
Last Name:
~
Address 1:
Address 2:
City: Cincinnati
State: OH
-Zip:
Emai l:
Home Phone:
Document Recieved from Customer Cair Number:
Date Received: 2015-08-13 08:46:24.970480 Files Not Recieved: 0
Thanks for taking a look at my request. I have attached the invoice from my service.
CUSTOMER#:
-
*INVOICE*
QSn,"eney J 'Wt:,1
JAKE SWEENEY CHRYSLER-JEEP 85 West Kemper Road Cincinnati, Ohio 45246-2536
Phone: (513) 782-1000 41-66487
PAGE 1
SERVICE ADVISOR:
VIN ·
w w w . c h ryslerjeepstore .com
Email: srvc@one.net
9917 BRI AN FISHER
LICENSE
MILEAG.1';.IN/ 0.LJT
TAG
BLACK
12 JEEP LIBERTY
··.Q,EL DATE . P.R. OD. DATE: WARR.'. .EXP...
1C4PJMFK3C
· PR()MISEQ
PO.
· RAT'!:
45545 45545 T2337
31MAY12 D
' R.O, OPEN W
:'REt.1.DY. . .
WAIT 04AUG15
0.00 CASH
OPTIONS: DLR: 66487 ENG: 3. 7 Liter
04AUG15
08:30 04AUG15 1 0:38 04AUG15
LINE OPCODE TECH TYPE HOURS
LI ST
NET
E [NSP Multipoint inspection (accord ing to maintenance interval)
·~ :
t.C. r
INSP Multipoint inspection
.
maintenance interval )
(according to
~,~;~ ,.
9806 CPR
0 . 00
PN<\.I'S:
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE E:
45545 INSPECT VEHICLE.
****************************************************
F 9500 Interior Concern CUSTOMER STATES AIR BAG LIGHT IS ON
9500 Interior Concern CUSTOMER STATES AIR BAG
LIGHT IS ON
9806 CPR
150.00
1 68148047AC MODULE-OCCUPANT RESTRAINT
205.35 205.35
PARTS:
205.3 5 LABOR:
150.00 OTHER :
0.00 TOTAL LINE F:
455 45 1.5 HOURS CHECK DTC ' S . FOUND THAT THE ORC HAD AN INTERNAL
FAILURE. REPLACED ORC MODULE.
********************* *********** **************** ****
r.~ )£, G RECALL Recall/ CSN 1 N38 Revised Safety Recall N38 Active Head
'I
Restraints
CAUSE : F
OBN38 1 84 REPL . ORC - RECALL N38
9806WAR40
FC: PART#: COUNT :
CLAIM TYPE: S
AUTH CODE:
BY:--~
-::~
TOTAL 0 . 00 0 . 00
150 . 00 205 . 35 355.35
(N/C)
PAR~S :
0.00 LABOR:
0.00 OTHER:
o.oo +OT]).L LINE G:
45545 REPROGRAM TIPM LOP 08-N3-81~84
·...-.L,...c: ,·
****************************************************
n;f CU..,S!,.'TOMER PAY SHOP CHARGE FOR REPAIR ORDER Than ks for Vis iting Jake Sweeney CJD
0.00
7 . 11
Each Ja ke Sweeney employee is committed to ensuring your complete satisfaction with your vehicle. If you are not completely satisfied, please tell US, If you are completely satisfied, please tell your friends.
Thank you for your business!
'
:
. !
STAT EMENT OF 01::,1,..LAIMER Any warranties on the product sold herein are those made by the manufacturer of those products. The seller hereby expressly disclaims ell warranties, either express or implied, i ncluding any implied warranty of merchantability or fitness for a particular purpose (regarding any products or service provided, unless otherwise Indicated on the service repair order!. The dealership neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products or service. The disclaimer by the dealership in no way affects the terms or periormances of t he manufacturer's w arranty.
CUSTOM ER SIGNATURE
DESCRIPTION. LABOR AMOUNT PARTS AMOUNT GAS, OIL, LUBE SUBLET AMOUNT MISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY THIS AMOUNT
T\:)TALS
.:,
15 0.00
205.35
0.00
0.00
7.11
362.46
0.00 25.17
~ 7.$3 .·.·~ :.
_/
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassistre@chrysler.com Date: Sat Aug 08 09:54:32 EDT 2015 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Recall Information
Brief Description: -----------------Dispute-Lack of action on Chrysler's part
Comments: --------Hello. As a possible future return Jeep owner, your action to this will determine our choice in vehicle purchase. We are shocked at the unprofessionalism. We acted appropriately by contacting our local dealer in regards to recall #N38 in November 2013. There seemed to be confusion with them and Chrysler corporation because the local dealer said they did the recall, yet Chrysler Corp told us the part had not been sent out. A few days after our vehicle was returned to us, an airbag trouble light appeared on our dash. We immediately contacted the local dealer, who in return, checked it out, after much confusion, and said it was NOT related to the recall N38 and the cost to fix was $300! We found this ridiculous so we contacted Chrysler Corporation, who immediately opened a case. This has been a mess so we are asking for you to please reopen this case and have this fixed. There are many disturbing details by the case worker, finishing with "his regional manager would be mad if he had to discuss this again" and closed the file, after it had been closed erroneous once-too many issues to write about. Many other disturbing things happened as well. The local dealer offered us 50% off at one point-We should NOT have to pay for anything. We were disrespected and this should have been handled more professionally and efficiently. Please contact us so we can try to get this matter resolved. We feel Chrysler Jeep owes us this fix and an apology for the hassle we have had to go through. The case worker errors: said first that our car was in an accident-we had to pull the car fax AGAIN to prove it wasn't-then he said the date of manufacture was not in compliance-it WAS not-he repeatedly tried to GET OUT of this issue. Is this how you stand behind your company? Thank you and have a nice day.
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: Reply_By_Link_Only@chrysler.com
To:
Date: Tue Aug 25 10:48:34 EDT 2015
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
,
Thank you for contacting the Jeep Customer Assistance Center.
Our records show that you have contacted us by telephone and we have addressed your concern
to the best of our ability. We are not able to override an Area Manager's decision to decline cost
assistance, nor can we change the offer made by your servicing Dealership. We have updated
your file to reflect the latest information you provided in the email message.
If you are experiencing any another concerns, please email or contact the FCA Group Customer
Care Center by telephone at 1-877-IAM-JEEP (426-5337).
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-
5337).
Sincerely,
Hayley
Customer Service Representative
Jeep Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER:
EMAIL CASE NUMBER:
REPLY LINK:
http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9315161V14114L0KM&
Original Message Follows:
------------------------
Recall Information - Jeep Brand Site
Brief Description:
Dispute-Lack of action on Chrysler's part
Comments:
Hello. As a possible future return Jeep owner, your action to this will
determine our choice in vehicle purchase. We are shocked at the
unprofessionalism. We acted appropriately by contacting our local dealer
in regards to recall #N38 in November 2013. There seemed to be confusion
with them and Chrysler corporation because the local dealer said they did
the recall, yet Chrysler Corp told us the part had not been sent out. A
few days after our vehicle was returned to us, an airbag trouble light
appeared on our dash. We immediately contacted the local dealer, who in
return, checked it out, after much confusion, and said it was NOT related
to the recall N38 and the cost to fix was $300! We found this ridiculous
so we contacted Chrysler Corporation, who immediately opened a case. This
has been a mess so we are asking for you to please reopen this case and have this fixed. There are many disturbing details by the case worker, finishing with "his regional manager would be mad if he had to discuss this again" and closed the file, after it had been closed erroneous once-too many issues to write about. Many other disturbing things happened as well. The local dealer offered us 50% off at one point-We should NOT have to pay for anything. We were disrespected and this should have been handled more professionally and efficiently. Please contact us so we can try to get this matter resolved. We feel Chrysler Jeep owes us this fix and an apology for the hassle we have had to go through. The case worker errors: said first that our car was in an accident-we had to pull the car fax AGAIN to prove it wasn't-then he said the date of manufacture was not in compliance-it WAS not-he repeatedly tried to GET OUT of this issue. Is this how you stand behind your company? Thank you and have a nice day.
VIN:
CW
5
Mileage:
66309
Servicing Dealer:
Flagler Chrysler Jeep-Palm Coast, Florid
Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: Palm Coast
State: FL
Zip:
Email:
Home Phone: 4
PEl 7-003 FLAT CHRYSLER
8/3/2017
ENCLOSURE 04 CAIRBACKUP
08/ 21/ 2015 09:49 FAX
141001
Attention case #
4 pages total)
08/ 21/ 2015 09:49 FAX
109752C
Promlsed:WAIT 07APR16
·INVOICE*
Herb Chambers Ch:rysler ·Jeep Dodge Ram of Danvers
107 Andover Street, Rte. 114 Danvers, MA 01923 978-774-8840 www.herbchambers.com
C::HAYSLE!A
<......:..C;; i i ~
Jeep
eJ·-- C> C> C> <Si ri,,/
141002
PAGE 1
Our Other Chrysler Jeep Dgdge Ram Location:
Herb Chambers Chrysler Jeep Dodge Ram of Millbury
2 Latti Farm Road, Ree. 20 Millbury, MA OIS27 508-757-7444
MILEAQE ·N
17
n1d l vE"V OATE
22 Mer 2012
~ .O . DATE
Mii.J:A.0£ OUT
175
IN ,CIVICE DATE
WAR E~f.
TEl BUS1NE$S Ut:T,
coMMENTs ENG:3.7_Liter 5
LINE OPCODE TECH TYPE HOURS
LIST
NET
01 General Concern #1 Customer states Clock loses 7 to 9 minutes
every half week 01 General Concern #1 Customer states Clock loses
7 to 9 minutes every half week
6578 MCGOWAN,JEFFREY LIC#: Y
CP O. 00
0. 00
PARTS:
0.00 LABOR:
0.00 OTHER:
TECH VERIFIED CONCEl<N. WCM HAS INTERNAL~
0.00 TOTAL LINE A:
8. MODULE SHOULD BE
R~PLACED TO FIX CONDITION. $392+TAX. CUS O~ER Dli:CL~-~·-·
·t ·~··,. : *************** *********** *+ ~· **'Ytl.:1t'-:lf',,** *t f *·~t*****
OlLOF Change engine oil and filter
/· 1
f ':) i
OlLOF Change engine oil and filter j/: .1\/:l
:i iii
6578 MCGOWAN,JEFFREY LIC#: Y ;!
. ' J;.. 11 1
g~f:2iif t CPM O·30
! 1
l_; J
~
FILTER-ENGINE OIL f ..... -:: .::. :::~ .: ·::::,.==: ~· ~~
9 .05
8.40 3.25
PARTS:
27.90 LABOR:
8.05 OTHER:
0.00 TOTAL LINE B:
COMPLETED
****************************************************
c 9016 Multipoint insp~ction 9016 Multipoint inspeceion 6578 MCGOWAN,JEFFREY LIC#: Y CP 0.00
0.00
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE C;
****************************************************
WASH Car Wash'
WASH Car Wash .
7777 CP 0.00
0.00 LABOR:
0.00 OTHER:
0.00
0.00 TOTAL LINED:
***********"'********************"'*******************
NVIRONMENTAL COMPLIANCE CHARGE
TOTAL
0o..o0o0
8.05 8.40 19.50 35.95
0.00 0.00
0.00 0.00 2.69
0cASH
0CHECK CK NO.
DVISA DAMEX
c:::JMASTERCARD
C l CHARGE
OOTH~R
THANK YOU FOR CHOOSING
HERB CHAMBERS CHRYSLER J££P DODGE RAM OF DANVERS
DESCRIPTION
PARTS
C.,U,,OIL, Wit
TOTAi. CN"1t.Od
,i·t· ,~ul,.. "° f'ede11· , ~
l1wt
Environmontal Ccrnpltenca ,1111 1t1 f\M1,nou, wN1· 1oll, to~ enu, 1ntl·freete, etc,) mvtl i:,. di11p,aHd bf by a l!c,ensed c0ffl"ac10, irl ~nvitnMltl\ti l V
.,,. Mi111n«. Anv charitt1 lo-- f"'IV"9"1m,nttal ~a'"f'li· r'lt:e tef'Cttlr 6Ut emont teorwrmfrtotvnmtotfflerd. er·I · " -'''''' a.w lu ~dltion too" t;V"'"'" lo, u.- f)l6.un..11lon of
CUSTOMER COPY
Pt.EASE PAY THIS AMOUNT
. TOTALS
0.00
2.69
38.64 0 .00
1 .74
4.0.38
O~ / H I 2015 01:.1: 5 0 J:<'AA
109762
Promised:WAIT 07APR15
"INVOICE*
Herb Chambers
Ch~ysler Jeep Dodge Ram of Danvers
107 Andover Street, Rte. 114 Danvers, MA 01923 978-774-8840 www.herbchambers.com
<;MRVSLER
C:.::::::..:: g s ~
Jeep
~-A- C>C>C><Si~
l{lJ oo a PAGE 2
Our OJher Chrysler Jeep l)()dgt Ram Locario,1:
Herb Chambers Chrysler .Jeep Dodge Ram of Millbury
2 Lmi Farm Road, Rte. 20
Millbury, MA 01.527
508-7S7-7444
TEL BUSINESS EXT.
co..,Merrs ENG!3.7_Uter 5
LINE OPCODE TECH TYPE HOURS Moved to: 109752C Line: D
LIST
NET
999 Moved to : l 09752C Line: D
PARTS:
999ISPLI 0.00
0.00 LABOR :
0.00 OTHER:
0 . 00 TOTAL LINE F :
************************** **************************
*** THE FOLLOWING WORK NOT DONE-TRANSFERRED TO R0#109752C ***
Moved to: 109752C Line: A
Moved to: 1097 52C Line. B
Moved to : l 09752C Line: C
Moved to : 109752C Line : D
ST: 150 .95
07APR15 16:01 SA : 59862
n '·-··
i '-. !
MIU,AQt OUT
1759
IN 6'RVICG IIATf WAAEXP.
TOTAL
{N/C) 0.0 0
D C A SH D VISA DAMEX
DCHECK CK NO. D MASTERCARD D CHARGE
Q OTHeR
THANK YOU FOR CHOOSING HER8 CHAMBERS CHRYSLER JEEP DODGE RAM OF DANVERS
Cut tomer 6111r,atttte
! nvf,onmcintal Co<np,IIB1nce
b, felilft·l .,.d s1a1e- laws requ!te thtt ill lltitMdl,t,t Wttt· (ol, 10tve~tt, 1n1Hreezt ; etG,1 rrMt ~' ~i, ~ J af by · 11ctnte<1 contn11ctor Ir'! tm ' ""'""l'Wl'ltm.alv
e,t· llllflntr. Anr cilargu lo, 11,t.,·1\'P~Cf f «MPliJ n« rt.fleot ou, GOntormlt'I to feda1~ ....J ·ntt IM In M10i1lon 10 D\I, ~onc.t'" f'>- ..,. ~ -·,..*fiol'I
tlit ..-..-iifonmetu.
CUSTOMER COPY
DESCRIPTION
tOT!L ("'UGH f>LeASE PAV THIS AMOUNT
0.00 517.95
0.00
13.88
.. '631 ~83
08/ 21/ 2015 09:50 FAX
109752
Promised:WAIT 07APR15
*INVOICE*
Herb Chambers Chrysler Jeep Dodge Ram of Danvers
107 Andover Street. Rte. 114
Danvers. MA 01923
978-774-8840 www. herbchambers, com
CH~Y~LER
<:..:: ~ $J =-.=:>
141004 PAGE 1
Our Other Chrysler Jeea Qodgt Ram Location: Herb Chambers
Chrysler Jeep Dodge 'Ram of Millbury
2 Lani Parm Road, Rte. 20 Millbury, MA 01527 508-757-7444
YEAAIMAKIIMOOU
12 JEEP LI TY
VE,..ICU mi;HnnCAhO» ~ .
1C4PJMAK1CW
CEtl PHONE
M··IIA~I IN
1
OWVEAV DATE
22 Mar 2012
A.O. OAU
MIL(AOE OUT
17595
I~ 5.,Rv1i;r DAU
WA~ tx~,
TR 8VSl'f($$ EltT.
coMMENT5 ENG:3.7_Liter 5
TECH TYPE HOURS Perform DTC Inspe~tion Customer
states
Airbag
light
LIST
is on.
NET
10 Perform DTC Inspection Customer states Airbag
light is on.
6578 MCGOWAN,JEFFREY LIC#: Y
CP 2.50
295.9S
l 68148047AC MODULE-OCCUPANT RESTRAINT
222.00 222.00
PARTS:
222,00 LABOR:
295.95 OTHER :
0.00 TOTAL LINE A:
TECH VERIFIED CONCERN. FOUND ORC MODULE HAS INTERNAL FAILURE. TECH
REPLACED MODULE . AIRBAG LIGHT IS OUT AT THIS TIME ****************************************************
Moved to: 109752C Line: A
999 Moved to: 109752C Line: A
999ISPLI 0.00
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE B:
**************************************************** 99 Recall/ CSN 1 N38 Revised Safety Recall N38 Active Head
Restraints
99 Recall/ CSN 1 N38 Revised Safety Recall N38
Active Head Restraints
PARTS:
6578 MCGOWAN,JEFFREY LIC# : Y
ws 0.20
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE C:
COM!JLETED ****************************************************
Moved to: 109752C Line: B
999 Moved t o: 109752C Line: B
999ISPLI 0.00
0.00 LABOR:
0.00 OTHER:
o.oo TOTAL LINED:
****************************************************
Moved to: 109752C Line: C
999 Moved to: 109752C Line: c
PARTS:
999ISPLI 0.00
0.00 IJ\BOR:
0 .00 OTHER:
0.00 TOTAL LINE: E:
****************************************************
DcASH
DCHECK CK NO.
DESCRIPTION
DVISA DAMEX
DMASTERCARD DCHARGE
OOTHER
PARTS
1HANK YOU FOR CHOOSING HERB CHAMBERS CHRYSLER JEEP DODGE RAM Of DANVERS
TOTAL,
295.95 222.00 517.95
(N/C) 0.00
(N/C)
0.00
(N/C)
0.00
(N/C)
0 .00
TOiALl9
- - · " · · · · - - - - - ~ c ~u,-,o-mo_6,1_g,n_at_ul_ 8 _ _ _ _ _ _ __
E11viroon1encal Compliance
roa, PeJ.t~l · 1,d t1·1t (lwt requite thJt " 1luaardant w&tlt totvtlUI, tntl-frNte, ltG,) """t bt \·it QCi.td 6f bv t llCfflHd GO"trwtt~t"' Jt'I . AVlf'QMIMTdY
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CUSTOMER COPY
PLEASE PAV THIS AMOUNT
O~ / H I 2015 01:.1: 5 0 J:<'AA
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CARDMEMBER SERVICE
PO eox 1s153
WILMINGTON DE 19886·S153
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· Manago your ·ccount onllno: www.chase,comtlreftdom
I CuotOtMr S.rvlce:
1· 000·524-3880
Mobile: V11it chase.com on your rnotllle browser
ACCOUNT SUMMARY
Account Number: Previous Balance Payment, Credits Purchases
Caah Advances Balance Transfers Fees Charged Interest Charged NewBatance
OpeningfClosing Date Crr.dlt ~ M Line Available Credit Cash Access Line Available for Cash
Past Due Amount Balance over the Credit Aocess Une
$i',846.4S -$7,900.00 +$1.423.73
$0.00 $0.00 $0.00 $0.00 $1 ,370.21
03/15/15 · 04/l4/15
$ie,soo
$ 17,129 $3,700 $9,700
$0.00
SO.co
PAYMENf INFORMATION
New Balance Payment Due Date Minimum Payment Due
$1,370.21 05/11/1 5 $25.00
Late Payment Warning: If W& do not receive Your minimum MY!Ylent by the date llsted above, }'Ou may have to pay a late fee of up to $35.00.
Minimum Payment Warning: nyou make only the minimum payment
each period, yo11 will pay more in intereet al"ld it will lake you longer to
pay off YQur balance. For example:
If Yol.l make no additional ohQrge& using
thia card and each
month you pay...
You ~II pay off the
balance shown on
thle atatement In
about ...
And you will end up paying M eetimated
total of..
Only the minimum payment
7 years
Sl.000
$46
3 yeara
$1,670
(Savlng$=$420)
If you would ~ke information about credit counseling sen.ic$$, call 1 - 8 $ e· 7 9 7-2 8 6 5.
J ,..CHASE FREEDOM:,ULTIMATE_AEWARDS®,SUMMARY ...............,.., .. ·-··-··-····· ..,,....,.... ........ --·-····-····· ...
Previous points balance
+ 1% (1 Pl)/$1 &arned on all purchases + 1°1. (1 Pt)/$1 on Ullimate Rewards travel
"' Total points available for redemption
11,220 1,424 0
12,644
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To review your reward options visit
chaae.comllreedom.
You alway, earn unllmlted 1% cash back on all your purcha$OO. Activate new bonus categories every quarter. You'll earn an additional 4%
cash back, for a total of 5°1'> cash back on ~ to $1 ,500 in combined bonus cat09ory PUl'Cha8e8 each quaner. Aellvate for free at cha$$.QOm/lreedom, visit a Chase branch or call the number on 1he back of your card.
ACCOUNT ACTIVITY
Date of Transaction '
Merchant Name or 'l'ransaction D86c,tllion
PAYMENTS AND OTHER CREDITS
04/ 11
Payment Thank You · Web
PURCHASES
0 3/ 1 4 0 3/ 1 6 03/19 03128 04.()8
MASSPIKE 002000SS 888-6253278 MA TRI CITY SAL.ES SALEM MA CLINIOUE ONLINE 800·419·4041 PA
NETFLIX.COM HERB CHAMBERS DOoG OANVERS MA
i
....-·-·-··--·-···.."'.. ,~----··-- -.....................I
$ Amount -7,900.00
10.00 n4.56
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
0.PNCBANK
FAX
To
TELEPHONE DATE
FROM
T ELEPHONE
Chrystler customer service
FAX 877 -7 68 -5 076
PAGES INCLUDING COVER 1
FAX
COMME NTS
-
case number
Submission for proof of payment receipt for Wilma
Rutland
I
A member or the PNC Flnancial Services Group Leigha Covington-Branch Flr.anciaf Safes Consuftant ww..v.i:;-ocoank.com
EFORMfA.X-0400
513 761 1825
PNC Bank
03:48: 31 p.m. 09-15- 2015
2 /2
CUSTOMER # :
* I NVOICE*
Q
JAKE SWEEN EY CHRYSLER-JEEP
85 West Kemper Road
S '"ene· J H WC,
Cincinnati, Ohio 45246·253E
J Phone: (513} 782-1000
':)
41-66487
PAGE 1
SERVICE ADVISOR:
VIN
www.chryslerJeepstore.com
Email: srvc@one.net
7200 TOM WATSON
. LICENSE ·
MlLEAGE tN/ OUT . TAG
12 CHRYSLER 200CONV
1C3CCBAB1CN
DEL DATE' PflOD, DATE WA.RR: EXP. .
. PROM!SED
RATE ·
63869 63669 17502
P.AYMENT · · !NV . DATE
26MAR12 D
.R.O... OPENED..
··. READY
WAIT 08SEP15
0 . 00 CASH
OPTiONS: DLR : 66487 ENG:2 . 4 Li t er
08SEP1 5
08:28 08SEP15 10:19 08SEP15
LINE OPCODE TECH TYPE HOURS
LIST
NET
A DTC Perform DTC Inspection Customer s t ates Airbag light stays on DTC Per form DTC Inspection Customer states Airbag light stays on
17 DUMFORD,GIO LIC# : l
PAPTS :
CPR 0 . 00 LABOR:
100 . 00 OTHER:
100.00 0.00 TOTAL LINE A:
63869 AIR BAG LAMP ON FOR 1. 0HRS ----B2208 OCCUPANT RESTRAINT
t~o CONTROLLER INTERNAL 2 . EST TO REMOVED THE CONSOLE A.,_l\JD REPLACE THE
MODULE WAS DECLINED - '125-._.~· a;:5J.-
f ~ f.~ce.
****************************************************
B RECALL Recall/ CSN 1 N38 Revised Safety Recall N38 Act i ve Head Restraints
CAUSE : F
08N38 J8 2 RECALL NRO HEAD RESTRA!NT .
1 7 DUMFORD, GIO LIC#: i a<·.
WAR40
FC : PART# : COUNT: CLAIM TYPE : S
: ·:
',·
. ·.·. · :· ·. . . : : ·.:.. .
AUTH CODE:
TOTAL
100 . 00 100.00
( N / C)
PARTS:
0 . 00 LABOR :
63869 N38 RECALL
0. 00 OTHER :
0. 00 TOTAL LI NE B:
Reprogram TI PM modul e
(2 012 - 2013 JS sedan model s) 08-N3 - 81-82 0 .2 hour s
****************************************************
CUSTOMER PAY .SHOP .<:::'.)iARGE..FOR REPAIR ORDER
. . ·. Thanks for Visiting Jclke Sweer1ey .C.:JD ·.·
0.00 2.00
Thank you for your business!
CUSTOMER COPY
DESCRIPT[ON LABOR AMOUNT PARTS AMOl!NT GAS, Oil, LUBE SUBLET AMOUNT MISC, CHARGES TOTAL CHARGES LESS ,NSU RANC!: SALES TAX
PLEASE PAY THIS AMOUNT
TOTALS
100 . 00 0 . 00 0 . 00
o.co
2.00 l02. 00
0.00 7 . 14
109.14
HRVSLER
............................................·········...............................................................................................................
I
i November 6, 2015
Referenc
Dear Mrs. Jall
Thank you for your recent letter regarding your 2012 Chrysler 200 LX.
I have attempted to contact you by phone but have been unable to do so. Please contact me at: 1-800-992-1997 to discuss your letter. Please refer to the reference number above or have your Vehicle Identification Number, C~vailable when you call. Sincerely, Beverly Customer Service Representative
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2015-09-16 15:17:58.078295 Files Not Recieved: 0
Here is the bill for repairing the air bag light last year. Thank you for your assistance.
CUSTOMER #: 11111111
-· ·
:f. .I.
HOME:
BUS: COLOR
YEAR
MAKE/MODEL
You'll Love The Service
*INVOICE* BROWN DODGE CHRYSLER JEEP SUBARU
PAGE 1
960 Hilton Heights Road Charlottesville, VA 22901
PH: 434-973-1351
www.brownautos.com
SERVICE ADVISOR: 555 TIMOTHY BAUGHER
VIN
LICENSE
MILEAGE IN/ OUT
TAG
12 JEEP LIBERTY DEL. DATE PROD. DATE WARR EXP.
1C4PJMAK4CW
PROMISED
PO NO.
64284 64284 5368
RATE
PAYMENT
INV. DATE
14AUG14 D RO. OPENED
READY
17:00 14AUG14 OPTIONS ENG: 3. 7 Liter
97.50 CASH
15AUG14
07:10 14AUG14 10:22 15AUG14
LINE OPCODE TECH TYPE HOURS
LIST
NET
A C/S THAT THE AIR BAG LIGHT IS ON
50DOZ BODY ELECTRICAL
945 CP
192.62
1 1RL171DVAA HEADREST-FRONT
304.00 304.00
PARTS:
304.00 LABOR:
192.62 OTHER:
0.00 TOTAL LINE A:
64284 REPLACED PASSENGER HEAD REST
****************************************************
B CHECK TO SEE IF STATE INSPECTION IS DUE, INSPECT BATTERY CHARGE AND
CONDITION, INSPECT TIRE TREAD DEPTHS AND INSPECT BRAKES
34F CHECK TO SEE IF STATE INSPECTION IS DUE,
INSPECT BATTERY CHARGE AND CONDITION,
INSPECT TIRE TREAD DEPTHS AND INSPECT BRAKES
945 CP
0.00
PARTS:
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE B:
****************************************************
TOTAL 192.62 304.00 496.62
0 .00 0.00
EST: 95.00
14AUG14 07 :10 SA: 555
CUSTOMER PAY ENVIROMENT DISPOSAL FOR REPAIR ORDER
6.33
THANK YOU FOR YOUR BUSINESS.
YOU MAY RECEIVE A SURVEY FROM CHRYSLER ABOUT
YOUR VISIT TODAY. IF FOR ANY REASON, YOU ARE
NOT ABLE GO GIVE US A "10," PLEASE LET US
KNOW BEFORE YOU LEAVE TODAY. WE WANT TO EARN
YOUR COMPLETE SATISFACTION!!!
I WARRANTY DISCLAIMER ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE · SHOP SUPPLY COSTS:
PROVIOl:D BY Ht DEALERSHIP AS-IS. THE DEALERSHIP HEREBY EXPRESSLY DISCLAIMS ALL We have added a charge
WARRANTIES, EXPRESS AND ..lffl"l..lED, INCLUDING ANY IMPLIED WARRANTIES MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NEITHER ASSUMES
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH
OF NOR
THE
e~ual to al
to
% of
cosTof"labor
the and
SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND parts, not to exceed
ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE VEHICLE $~
to the Repair
MANUFACTURER OR THE PARTS MANUFACTURER OR DISTRIBUTOR AND ONLY SUCH Order for shop supplies
MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM THE DEALERSHIPANY
CONSEQUENTIAL DAMAGES, DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF
used in connection this repair.
with
TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.
By signing below. you acknowledge that you were notified of and authorized the ALL PARTS ARE NEW
Dealership to perform the services/repairs itemized in this Invoice and that you received
(or had the opportunity to inspect) any replaced parts as requested by you. The vehicle is beina returned to vou in exchanae for vour aavment of the Amount Due.
UNLESS OTHERWISE INDICATED.
DATE
CUSTOMER SIGNATURE
AUTHORIZED DEALERSHIP REPRESENTATIVE SIGNATURE
DESCRIPTION LABOR AMOUNT PARTS AMOUNT
GAS. OIL, LUBE SUBLET AMOUNT MISC. CHARGES · TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY THIS AMOUNT
TOMER COPY ~ A P . @2006ADP (07/08) SERVICE INVOICE TYPE 2- 2s12e - ·As is- - VIRGINIA-9698020c u s
TOTALS
192.62 304.00
0.00 0.00 6.33 502.95 0.00 16.45
519.40
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2015-10-02 10:00:58.978466 Files Not Recieved: 0
Customer No.
WHITTEN BROS, INC. 10701 MIDLOTHIAN TRPK RICHMOND, VA. 23235
**************************
DUPLICATE INVOIC
E
***************************
CUSTOMER NO.
ADVISOR
NO.
INVOICE NO.
7
KEITH
09/29/15 JECS460989
LABOR RATE LICENSE
NO MIL.IN
COLOR
STOCK NO.
JESSICA
BILECKY
WXA2659
45133
HAT BLACK/
YEAR/MAKE/MODEL
DE
L. DATE DEL. MILES
12405 TIVERTON LN
12/JEEP/LIBERTY/4DR RWD
SPORT
VEHICLE ID.
NO.
SELL DLR NO PROD DATE
1 C 4 P J L A K 7 C W
6
F.T.E. NO.
P.O.
NO.
R.O. DATE
GLEN ALLEN, VA
23059
09/29/15
HOME PHONE
BUS.
PHONE
COMMENTS
MIL. OUT
45133
LABOR & PARTS----------------------------------------------------------------
------
J# 1 00CHZ
LUBE, OIL AND
FILTER
TECH(S):401
19.98
CUSTOMER REQUESTS LUBE,OIL AND
FILTER
OEM Oil & Filter Change 3.7L
09/12
PARTS------QTY---FP-NUMBER---------------DESCRIPTION--------------------UNIT
PRICE-
JOB # 1
1
5184231-AA
FILTER EN
09057006
9.97
9.97
JOB # 1
5
68055890-AA
OIL 5W20
01081090
2.00
10.00
JOB # 1 TOTAL
PARTS
19.97
JOB # 1 TOTAL LABOR &
PARTS
39.95
-----------------------------------------------------------------------------
-------------------
J# 2 03CHZ
STATE
INSPECTION
TECH(S):401
16.00
CUSTOMER REQUESTS VIRGINIA STATE
INSPECTION
REQUESTED STATE
INSPECTION
PERFORM VIRGINIA STATE
INSPECTION
PARTS------QTY---FP-NUMBER---------------DESCRIPTION--------------------UNIT
PRICE-
JOB # 2 TOTAL
PARTS
0.00
JOB # 2 TOTAL LABOR &
PARTS
16.00
-----------------------------------------------------------------------------
-------------------
J# 3
10CHZ
DRIVEABILITY
TECH(S):401
218.88
CUST STATES THE AIRBAG LIGHT IS ON. PLEASE CHECK AND
ADVISE
CHECKED AND REPLACED
ORC
PARTS------QTY---FP-NUMBER---------------DESCRIPTION--------------------UNIT
PRICE-
JOB # 3
1
68148047-AC
MODULE OC
08035034
230.99
230.99
JOB # 3 TOTAL
PARTS
230.99
JOB # 3 TOTAL LABOR &
PARTS
449.87
-----------------------------------------------------------------------------
-------------------
J# 4
00CHZRECALL
RECALL
TECH(S):401
WARRANTY
RECALL
N38
PERFORMED
RECALL
PARTS------QTY---FP-NUMBER---------------DESCRIPTION--------------------UNIT
PRICE-
JOB # 4 TOTAL
PARTS
0.00
PARTS
0.00
JOB # 4 TOTAL LABOR &
-----------------------------------------------------------------------------
-------------------
J# 5 00CHZ9016
CHRY 16 POINT
CHECK
TECH(S):401
INTERNAL
PERFORM 16-POINT
INSPECTION
PERFORMED 16-POINT
INSPECTION
PARTS------QTY---FP-NUMBER---------------DESCRIPTION--------------------UNIT
PRICE-
JOB # 5 TOTAL
PARTS
0.00
JOB # 5 TOTAL LABOR &
PARTS
0.00
-----------------------------------------------------------------------------
-------------------
ESTIMATE---------------------------------------------------------------------
------
CUSTOMER HEREBY ACKNOWLEDGES RECEIVING
ORIGINAL ESTIMATE OF $520.00 (+TAX)
COMMENTS---------------------------------------------------------------------
-------
WAIT
TOTALS-----------------------------------------------------------------------
-------------------
************************************************
TOTAL
LABOR....
254.86
*
PAYMENT METHOD
*
TOTAL
PARTS....
250.96
*
*
TOTAL
SUBLET...
0.00
* [ ] Cash [ ] Check # ..........
*
TOTAL
G.O.G....
0.00
*
*
TOTAL MISC
CHG.
0.00
* [ ] Visa [ ] MasterCard [ ] Amex
*
TOTAL MISC
DISC
0.00
*
*
TOTAL
TAX......
13.30
* [ ] Discover [ ]
A/R
*
--------
*
*
TOTAL
INVOICE $
519.12
* Payment received by..............[Initials] *
*
*
* Payment received date............Space......*
************************************************
Whitten Brothers, Inc. Appreciates Your Business!
--------------------------------
CUSTOMER SIGNATURE
************************** D U P L I C A T E I N V O I C E
***************************
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From : To: customerassist@chrysler.com Date: Sun Nov 0815:1 1:13 EST 2015 Subject: Chrysler Group LLC Customer Assistance Form Selected :
Category: US Customer Service Brief Description:
2012 Jeep Liberty Comments:
I have been a loyal Jeep customer for over a decade now, most recently (Sept 21, 2015 I purchased a new Jeep Grand Cherokee. My daughter is driving the 2012 Liberty, which is the reason for this email. On October 21 of th is year, I brought the Liberty in for service , the airbag light came on and would not shut off. When I received the call from service telling me what needed to be done I was shocked . The occupant restraint control module had to be replaced, it would cost over $360.00. Upon researching th is online, I found multiple websites that showed there was a recall (#N38), which described the problem and stated that the occupant restraint control module, if defective, would be replaced free of charge. I called Summit service, and told them about the recall and I was told that my Liberty was NOT included in the recall . HOW IS THIS POSSIBLE? I contacted Jeep directly and was told the same th ing. I purchased My Liberty in Aug ust 2012, which , according to multiple sources, DOES qualify mine to be covered . I just put my daughter in that veh icle, and I cannot express my horror and disappointment in Jeep. Th is is MUCH bigger than the $360 I paid to have it serviced . I trusted Jeep with the safety of my daughter and you fai led, miserably. You knew that recall was out there, the second the airbags failed , and the occupant restraint control module malfunctioned, you should have stepped up and covered the repair. Do you have any idea whatsoever how epic a failure th is is? Not knowing what other recalls are out there, what cou ld fail next? I trusted Jeep to keep my daughter safe, and to give me peace of mind. You gave me neither. The fact that you don't stand behind your vehicles, at least not ALL of them, is proof that the safety and well being of your customers is of absolutely no concern to you. Unless the veh icle has been in an accident, there should be no problems with the airbags. The second there's an issue, you need to step up and make it right. It's no longer about the price of the service call , that's just money. I've lost my confidence , trust and respect for you and your
products, and nothing can change that. You've taken away my piece of mind. Shame on you. Shame on every single one of you.
Sender Information: -------------------
Title: First Middle Initial: Last Name:
From: customerassist@chrysler.com To : Date: Mon Nov 09 01 :06: 14 EST 2015 Subject: Re: Chrysler Group LLC Customer Assistance DeaThank you for contacting the Jeep Customer Assistance Center. Our records show that you have contacted us by telephone and we have addressed your concern . We have updated your fi le to reflect the latest information you provided in the email message. If your concerns have not been addressed, or you have other concerns, please email or contact the FCA Group Customer Care Center by telephone at 1-877-IAM-.JEEP (426-5337). Thank you again for your email. Should you require additional assistance , or have any new information to provide, please reply to this email message or call 1-877-1-AM-JEEP (1-877-4265337). Sincerely, Victoria Customer Service Representative Jeep Customer Assistance Center For any future commu nications related to this email, please refer to the following information: REFERENCE NUMBEREMAIL CASE NUMBER: REPLY LINK: http ://www.c hrysler.com / wccs/ brand_forms/ us/ reply.jsp?t rk_lD=KMM9428760V49174LOKM& Original Message Follows:
US Customer Service - Jeep Brand Site Brief Description: 2012 Jeep Liberty Comments : I have been a loyal Jeep customer for over a decade now, most recently (Sept 21 , 2015 I purchased a new Jeep Grand Cherokee. My daughter is driving the 2012 Liberty, which is the reason for this email. On October 21 of this year, I brought the Liberty in for service, the airbag light came on and would not shut off. When I rece ived the call from service telling me what needed to be done I was shocked. The occupant restrai nt control module had to be replaced , it would cost over $360.00. Upon research ing this online, I found multiple websites that showed there was a recall (#N38), which described the problem and stated that the occupant restraint control module, if defective , would be replaced free of charge. I called Summit service, and told them about the recall and I was told that my Liberty was NOT included in the recall. HOW IS THIS POSSIBLE? I contacted Jeep directly and was told the same thing. I purchased My Liberty in August 2012, which,
according to multiple sources, DOES qualify mine to be covered. I just put my daughter in that vehicle, and I can not express my horror and disappointment in Jeep. Th is is MUCH bigger than the $360 I paid to have it serviced. I trusted Jeep with the safety of my daughter and you failed , miserably. You knew that recall was out t here, the second the airbags failed, and the occupant restraint control module malfunctioned, you shou ld have stepped up and covered the repair. Do you have any idea whatsoever how epic a fai lure this is? Not knowing what other recalls are out there , what could fail next? I trusted Jeep to keep my daughter safe, and to give me peace of mind. You gave me neither. The fact that you don't stand behind your veh icles, at least not ALL of them, is proof that the safety and well being of your customers is of absolutely no concern to you. Unless the vehicle has been in an accident, there should be no problems with the airbags. The second there's an issue, you need to step up and make it right. It's no longer about the price of the service call , that's just money. I've lost my confidence, trust and respect for you and your prod ucts, and nothing can change that. You've taken away my piece of mind . Shame on you. Shame on every si ngle one of you.
V IN:
c~
Mileage: 65000
Servicing Dealer: Summit - Oneida NY
T it le:
First Name j
1111
Middle Initial:
Last Name:
1111
Address 1:
Address 2:
City: Rome
State: NY
Zip: Email: Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number
Date Received: 2015-12-30 17:23:36.308186 Files Not Recieved: 0
a· T·ro U {[ia')
N~~i~~a~ r31u:vard
{~ ·
· Kol«)mo, IN 46901-2616
~ O O O G E Te!ephons:(765)457-1189
,.,.
Toll Free: (800) 575-0219
info@buttondodge.com
SE.RVICiii OEPARTMENl' HOURS 7:30 s.m. to 5:30 p.m. Mooday. Friday
LIBERTY
I
#1 - MR BLEC: ELECTRICAL RELATED CONCERN
I!l-
ELECTRICAL/NON PCM FLASHES CONCERN ORC MODULE
It
EITHER SOP OR BEING HELD IN PARTS . DIAG ON
!/
PREVIOUS RO 6222132
I
Work performed by Chad Miller(413)
Installed 6814804 7AC :MODULE: OCCUPANT RESTRAINT
~! jl®240.00
I Sub Total: Labor: 98.75 Parts: 240.00 Total: 33 .75
RMOVED CENTER CONSOLE AND REPI.ACBD ORC MODULE. REI
NSTALLED CONSOLE. RETESTED OK. 1 . 0
1 '
------- ---------------- - ------------M--------------- - ----- ---------'
#2 - MR FREE: COMPLIMENTARY VEHICLE INSPECTION
MULTI-POINT INSPECTION {ACCORDING TO MAINTENANCE
INTERVAL}
Work performed by Chad Miller(413)
Sub Total: Labor: . 01 Parts: . 00 Total: . 01
:!
INSPECTED RECENTLY. STILL NEED TUNE UP, AIR FILTER 11
------A-N-D---IN-J-E-C-T--IO-N---SV--C-. --C-U-S-TO--M-E-R--D-E-C-L-I-N-E-D--L-A-S-T--V-I-S-I-T-.~--- ~!1 ---------
! #3 - MR GTIRE: 8/32" OR GREATER TREAD DEPTH
I
--D-I-S-C-O=U=NT~-O-=TH~E~R~-~~~~-=-~~~-~~~~=~~--------------------;:~---------
*********************************************************i**
* Thank You
~ *
' ********************************************************* 11**
MS: STRICTI....,: CASli l)NL&:SS AARANGt!MeNTS AR!i MADE ., NW9by ovttu;n;,o Ille ~l!if t . A ~
_
.~Mridolansllollr8r,utmo:oigo<o! o!Oro\'6i!1IO1i'C>!aG
w,,n ft!& ""'~ a: 811ic.c$ left
'Y mMeri51 sn.i
fl 1118 ven,Qe ;n
agree tlli<I )'OIi *"'
CilfO Qf Ike, Sl{>ft.
fl<)( ·e!ljlOOBOf eoy ot!te;-
PARTS
l!ls"""" '~~ ~"&'!lm'll<!lel~ lUlhI9w~ l'h(Vo.J,fu!~ 'p.apMllIe!\raoaOrsfm1fo,_ :ri&idi'!)_ o(nd$1~ tfI fl!~ ;,~ ~Ql- lf$y0\(Jofylarovuat<ollrb~lii{.y,,eekl mi;t,3p11)1O1'.e!,'pMj!&u<1r;,&,e-1r~mof"s;'~io1tn),1,k¢g>;
oeOOCTtatE StJSlET
~~~:;;;;·;:~o~..-- ~:;: :;:~~· si,yimpli!ldw;,r,"'11)'ct,,,e,,o.r.Mn:allfm,o,tltne,,~ . - rnir ac,tJletttes anr Qlller l)l)<'S()I\ 10 as1uil'<t
fer ra
~ "
p.a,llcu!St 811)' ~abi~ty
,,
vnd the teJJe, a>:1nee1Jcv, With lite
rs.ed:Clll~if
i5ll4 prod!Jtll. At,y,.,,,:,tlon cc,,,.,..,M i,eiein a~ no: ipc,ty-e ptoh-t,y IAIW,
SP£ OFll>ER DEPOSIT CfAl.
DISCOUNTS
TOTAL OU!;
V!SA, MC & D!S
:1
:' i
._;
:; ;
, ·:
,j 049S1C
98.75 240.0
· 0~
-.01
98 .7ii
240.0 .0 · OOj
14. 811 .001
16.aoj
. Ooj
- 0~ 370.37; 370. 361
i~:..~..... X ~ 11< ··~'!'"...!:~r.:-~·,:.::~~- - --· ........_
.. ....-_,....M.,,.---·----....~..,.,.,,___.__..........,........ ··"·'·-···- ·-··- - ' --~-
---··--M---M··--·M·..... ff,·.~-----M· .
;;0 1:(1 ZOfJ U 'pj
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Wed Jan 06 22:03:49 EST 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------ORC Module & more bad!
Comments: --------2012 Liberty $449 for Airbag module replacement. Light still flashes and audible ding while driving. Doors won't lock. Took back, ATC, Ser 4WD, chk eng, brake, ABS lights all on. Just turned 13000 miles. You advertise a better product than that. Help please. (Ser. Advisor Roger Rivet @ Salsbury Dodge, BR, La.- 2259229000 - Dealer #65-43378)
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Thu Jan 07 01:13:05 EST 2016 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for contacting the Jeep Customer Assistance Center. We are sorry to learn you?ve had such an experience regarding the concerns mentioned in the email, and would definitely like to take the opportunity to assist you with your request. We have reviewed your email and your concern has been forwarded to a more appropriate area for their attention and response. A Case Manager will contact you by phone at the number provided with your email message
. If you wish to be contacted at an alternate number please advise. FCA Group LLC has made tremendous gains in customer satisfaction and vehicle quality and we are dismayed to learn that your expectations have not been met. Please accept our apology for the problems you have experienced. This referral action will provide the best opportunity for your request. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Michael Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9547935V47185L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: ORC Module & more bad! Comments: 2012 Liberty $449 for Airbag module replacement. Light still flashes and audible ding while driving. Doors won't lock. Took back, ATC, Ser 4WD, chk eng, brake, ABS lights all on. Just turned 13000 miles. You advertise a better product than that. Help please. (Ser. Advisor Roger Rivet @ Salsbury Dodge, BR, La.- 2259229000 - Dealer #65-43378)
VIN:
CW Mileage:
13109 Servicing Dealer:
Salsbury's Dodge Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: Baton Rouge
State: LA
Zip:
Email:
Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassistre@chrysler.com Date: Wed Feb 17 17:08:31 EST 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Recall Information
Brief Description: -----------------recall airbag failure
Comments: --------My airbag warning light has come on. I called and there is a recall on my vehicle. The dealership did the software update but did not fix problem. They stated that the air bag has an internal failure of ORC, and want 450.00 to fix airbag/restrain system. According to what I gather, they should replace console or parts to fix airbag problem.
Sender Information: -------------------
Title: First Middle Initial: Last Name:
From: customerassistre@chrysler.com
To:
T
Date: Thu Feb 18 00:42:03 EST 2016
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
Thank you for contacting the Dodge Customer Assistance Center.
Chrysler is dedicated to producing a quality product and we are saddened to hear of the issues
you have had with your vehicle. Products are not put out onto the market with specific faults in
mind and we cannot foresee when a vehicle may require specific maintenance outside of the
suggested maintenance routines.
Our records indicate that the following recall campaign has not been performed by an authorized
dealer:
N38 ACTIVE HEAD RESTRAINTS
We regret that this recall does not cover all the repairs your vehicle needs.
We realize that vehicle service expenses cannot always be predicted and as such, they are often
disappointing to the vehicle owner. Within warranty parameters, Chrysler Group LLC will not
hesitate to assume the repair costs; however, after the warranty terms have been exceeded,
charges must be accepted by the vehicle owner.
After reviewing the matter and issues raised, your request for consideration in this matter must be
declined, because the vehicle in question has exceeded the time and mileage limitations of the
manufacturer's warranty at the time the expense was incurred.
We sympathize with your inconvenience and we are sorry that we cannot honor your request.
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-800-4A-DODGE (1-800-423-
6343).
Sincerely,
Athena
Customer Service Representative
Dodge Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9610607V74123L0KM& Original Message Follows: -----------------------Recall Information - Chrysler Brand Site Brief Description: recall airbag failure Comments: My airbag warning light has come on. I called and there is a recall on my
vehicle. The dealersh ip did the software update but did not fix problem. They stated that the air bag has an internal failure of ORC, and want 450.00 to fix airbag/restrain system. According to what I gather, they shou ld replace console or parts to fix airbag problem.
V IN: CN 1-
Mileage: 70435
Servicing Dealer: Arrigo Dodge/chrysler
T it le :
-First Name:
Middle Initial:
-Last Name:
Address 1:
Address 2:
City : PORT ST LUCIE
State: FL
-Zip:
Emai l:
1111 Phone:
From: R To: customerassistre@chrysler.com Date: Thu Feb 18 01:08:21 EST 2016 Subject: Re: Chrysler Group LLC Customer Assistance (KMM9610607V74123L0KM) Complaint has been filed. Attorney notified. Future business lost.
Sent from my iPhone
> On Feb 18, 2016, at 12:42 AM, customerassistre <customerassistre@chrysler.com> wrote: > > Dear > > Thank you for contacting the Dodge Customer Assistance Center. > > Chrysler is dedicated to producing a quality product and we are saddened > to hear of the issues you have had with your vehicle. Products are not > put out onto the market with specific faults in mind and we cannot > foresee when a vehicle may require specific maintenance outside of the > suggested maintenance routines. > > Our records indicate that the following recall campaign has not been > performed by an authorized dealer: > > N38 ACTIVE HEAD RESTRAINTS > We regret that this recall does not cover all the repairs your vehicle > needs. > > We realize that vehicle service expenses cannot always be predicted and > as such, they are often disappointing to the vehicle owner. Within > warranty parameters, Chrysler Group LLC will not hesitate to assume the > repair costs; however, after the warranty terms have been exceeded, > charges must be accepted by the vehicle owner. > > After reviewing the matter and issues raised, your request for > consideration in this matter must be declined, because the vehicle in > question has exceeded the time and mileage limitations of the > manufacturer's warranty at the time the expense was incurred. > > We sympathize with your inconvenience and we are sorry that we cannot > honor your request. >
> Thank you again for your email. Should you require additional > assistance, or have any new information to provide, please reply to this > email message or call 1-800-4A-DODGE (1-800-423-6343). > > Sincerely, > > Athena > > Customer Service Representative > Dodge Customer Assistance Center > > For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: > EMAIL CASE NUMBER: 3 > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9610607V74123L0KM& > > > > Original Message Follows: > -----------------------> Recall Information - Chrysler Brand Site > Brief Description: > recall airbag failure > Comments: > My airbag warning light has come on. I called and there is a recall on > my > vehicle. The dealership did the software update but did not fix > problem. > They stated that the air bag has an internal failure of ORC, and want > 450.00 to fix airbag/restrain system. According to what I gather, they > should replace console or parts to fix airbag problem. > > > > VIN: > CN > Mileage: > 70435 > Servicing Dealer:
> Arrigo Dodge/chrysler > Title: > > First Name: > > Middle Initial: > > Last Name: > > Address 1: > > Address 2: > > City: > PORT ST LUCIE > State: > FL > Zip: > 3 > Email: > > Work Phone: >
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
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850-785-1591
SALE
lay Ct
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Thursda y
Friday
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MD: 33n St0<e: 3934 REFII
Batch II: 442 RRN
02/18/ 16
-Trans I>: 466049813993885
APPR CODE: 003944
~ ..,..
AMOUNT
$342.92
'E
2444 Work : Nii
ONNER
Compl.air.
APPROVED
:>OINT 1NSI CNSPECTIOt
THAtt< YOO
CUSTOYJE:R ;;:;-;=-----------
PLEASE COME AGAN
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BAG LIGHT IC: ON
.~~rOl<MED SCAN AND DIAG AND FOUND CTC' B2L0E FOR AN ::NTE.RNA~
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-04-05 14:32:55.773455 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18/2015
Case Manager : CAIR Number :
Vehicle :
Desc: 2012 DODGE AVENGER SXT PLUS 4DOOR SEDAN
ISO : 06/27/2012
Customer Email:
COIN Updated? y
Customer Text#: NA
Customer aware of previous N38 recall and TIPM being
What is the reason the case is being opened?
flashed. transmission issue and to see if N38 was related
1------------------------1 air bag light is acting up
What does the customer want from FCA?
Assistance
Who has the vehicle?
Owner
Is the customer in rental?
No
Does situation fall within the Warranty Goodwill Administration Process?
Yes
Has vehicle been diagnosed?
Original Owner?
No
Dealer Code: 71-45565 Dealer
Yes
If yes, what dealer performed the
diagnosis?
Name : TURLOCK CHRYSLER DODGE JEEP RAM
Dealer Phone : 888-753-6493
# Used:
1
Ir--------------. . Current mileage? MVP Contract? (Mechanical,
Does it look accurate/make sense?
NA
Maintenance, Other)?
NA
3rd Party Service Contract?
Choose an item. wee 536
ISD
Extended Warranty?
06/27/2012 No
VIP
THIS
VEHICLE
HAS
RETURNED
Yes
FOR SERVICE
WITHIN 90
DAYS
Reason Codes Approp r iate?
legal or Arb case?
GPO p
No
Yes No
If yes for Tech Connect, note:
Restriction?
No Recall? No
Active/Recent STAR cases?
No
Previous DM
Notes?
No
Previous CAIRS?
Yes
Tech Connect
Yes
detail?
62TE Transmission, Delayed Upshifts S1521000008 STAR Case
S1221000012 STAR Case
Who will be the best person to contact first?
What Answer Connect Articles will be used? NA
Dea ler
If other, specify
What information am I missing and what questions do I need to ask?
Customer needs to get the PCM/TPIM reflashed The recall could have possible addected the Airbag light. The transmission had to be rebui lt and had an EGR cod.
CUSTOMER CAIR PREP-SHEET
Revised 12/18/2015
02/11 / 2015 TRANSFER GEAR AREA REMOVED COMPOUNDER AND FOUND BEARINGS SCORED REPLACED
What are my intentions/thoughts/direction?
RO 28053
03/30/2015
REMOVE TRANS AND TEAR DOWNFOUND LEAKING SEALS AND WORN
COMPOUNDERBEARINGS BURNING OF THE CLUTCH$ OH TRANSWITH ALL
CLUTCHES, STEELS, REPLACED L/ RPISTON AND 2/ 4 RETAINER, REPLACED
PISTONSEALS IN COMPOUNDER REPLACED CLUTCH$ INCOMPONDER,
REPLACED CLUTCHES AND STEELS IN ODAND UD AND L/ R 2/ 4. REPLACED
CONVERTER.REPLACED COMPOUNDER BEARINGS AND REFLECTERAND NUT.
REV FLUSHED TRANS COOLER. PERFORMEDQUICK LEARN TRANS ROAD
TESTED
CURSORY LEMON LAW REVIEW
St ate: California (Allows 9 1l escalation wit hin 60 days OOW)
What is t he alleged defect ?
I s this a Fi nal Repair At tempt ( FRA) state? Yes
I s this a vehicle reg istered to a business or used fo r business purposes? No
# of allowed repair at tempts .lCii1hl.D. the speci fied period? 5
Accord ing to GWA, # of similar/ relat ed repa ir att empts? 3
Are business vehicles covered by the stat e lemon law? Yes
# of allowed days out of svc .lCii1hl.D. the specified period? 30
I n your opinion, does the alleged defect substant ially impair the vehicl e's use, value, or safety? Choose an item.
Number of days down if known ?
* * * * * * * * * Case Management - District O * * * * * * * * *
OOW: o ut of warra nty 1 yr. 3 months 44421 M iles MVP: NON E Househo ld: 1 USED
Customer is calling in beca use: t hinks recall N38 is part is affecting airbag light to be actvated Th e dealer is saying that it had nothing to do with the recall and is a different part.
Dealer Na ider SA The vehicle had an appointment last month 3/14/ 16 and the transmission had to be rebui lt also at the time the dealer preformed the N38 recall, if the customer is havi ng issues with the airbag light t hat he should bring t he vehicle back t o flash update the TIPM.
-Imaq Referenc Modified
g_
e#
Dat e
Cr e at e d Date
CS I Event Surve
y
02/ 25/ 201 02/ 25/ 201 CLAI
6
6
M
~ WARRANTY
Mileaq Status Amount
~
79340
REJECT E D
$456.82
Reason !
02/ 25/ 201 02/ 25/ 201 CLAI
6
6
M
12/ 26/ 201 02/ 10/ 201 CLAI
4
5
M
12/ 26/ 201 02/ 10/ 201 CLAI
4
5
M
02/ 25/ 201 03/ 14/ 201 CLAI
6
6
M
05/ 28/ 201 06/ 05/ 201 CLAI
5
5
M
07/ 12/ 201 07/ 12/ 201 CLAI
2
2
M
01/ 12/ 201 02/ 10/ 201 CLAI
5
5
M
03/ 23/ 201 5
03/ 06/ 201 5
CAIR
03/ 20/ 201 04/ 01/ 201 CLAI
5
5
M
02/ 25/ 201 03/ 14/ 201 CLAI
6
6
M
11/ 26/ 201 12/ 23/ 201 CLAI
4
4
M
10/ 31/ 201 11/ 01/ 201 CLAI
3
3
M
03/23/201 6
03/08/ 201 6
CAIR
WARRANTY WARRANTY WARRANTY WARRANTY
WARRANTY PrepNV
WARRANTY
79340 35596 35596 79340
51702 0
35959
Revised 12/ 18/ 2015
REJECTE D
$214 .54
PAID
$1,576.0 0
All other enginesl SteerO;,J
ear H draul ic
REJECTE D
$1,576.0 0
All other
eng ines1Steering ear, H draulic
Assembly-Right or
leftII ncludes: Replace outer
PAID $522.40 wheel bearing where
applicable. IShaft,
axle
ssembly-Right or
leftII ncludes: Replace outer
PAID $766.88 wheel bearing where
applicable. IShaft,
axle
PAID
$74.94
Basic Prep I Road Read
PAID
Cross switch
all I Not to be used
$45.86
for
maintenance ITire s cross switch
TELEPHONE 43844 CLOSED $0.00 Field Call or Email
WARRANTY WARRANTY
WARRANTY
SAFETY/ RECAL L
TELEPHONE
43844 79340 32918 17576 80421
PAID PAID PAID PAID REOPEN
Group A can be
$2,392.5 5
used only with Group Dor EI Group A
Re air Transaxle
Group E can be
used only w ith
$1,209.7 Group A or B or
3 CIGroup E Repair
(Includes Group
D Transaxle
Module,
Powertrain
Cont rol
$45.86
(PCM) I Module, Powertrain
Control ( PCM ) -
Reprogram I Note:
Generic Controller
Reprogram
TIPMCG W
$22.48
Module ISafety Recall N38 -
Active Head
Restraints
$0.00
Transmission / Transaxle Inquiry
Hello, th is is Regn ier with XXXXX Customer Care. NAME OF DEALER has notified XXXXX Customer Care that your vehicle has been repaired and returned to you and I wanted to find out if everything is okay. If everyt hing is okay, there is no need to call me back. However, I will leave you r case open for 2 more days to make sure everything is to your satisfaction and t hen I will close your case. We also want to thank you for allowing XXXX Customer Care t he opportunity to address your concern and we hope we were able to resolve your concern to your satisfaction . We wanted to let you know t hat we attempt to conduct a satisfaction survey upon t he close of a case, t herefore, you could possibly receive an email or telephone survey. We'd ask that you take t he time to complete t he survey so we'll know how we're doing and
Revised 12/18/2015 what improvements we can make to enhance the customer experience. Thank you for your time and participation and for being a FCA customer. If you do need to contact me, please contact me at 1 -800-763-8422, extension 40691. \
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Mon Mar 14 11:49:23 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------2012 Jeep Liberty - Airbag light stays on!
Comments: --------I have read on-line that many people are experiencing a problem with a failure of the airbags, causing the air bag warning light to come on and stay on. According to the Jeep dealerships, when the warning light is on, the airbags will not deploy. This recently happened to my 2012 Jeep Liberty (air bag light is on continuously). Jeep dealerships are charging customers in excess of $500 to repair and are not offering any recall or warranty coverage for the failure of this critical safety feature on this Jeep product. This failure is not any fault of the owner and is obviously a problem that Jeep has been aware of for some time. I am asking for Jeep to stand behind their products and fix this failed safety part at no cost before someone gets critically injured or killed. At the very least, Jeep should issue a recall on the 2012 Liberty for the failed part as soon as possible. In the interim, Jeep should provide financial compensation to anyone who has or will take on the repairs on their own volition before the recall. Please inform me of your intended action to remedy this issue and, if applicable, provide ample justification for any inaction. Thanks,
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From:
To: customerassist@chrysler.com
Date: Tue Mar 29 17:35:17 EDT 2016
Subject: Chrysler Group LLC Customer Assistance
Form Selected:
--------------
Category: US Customer Service
Brief Description:
------------------
No response from previous request
Comments:
---------
I have not received a response from my previous request for resolution of an
issue with the air bag light malfunction on my 2012 Jeep Liberty (reference
number
If I do not receive a call or email with appropriate
response I will address the issue directly with executive management.
Thanks.
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Wed Mar 30 01:29:13 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for contacting the Jeep Customer Assistance Center in regards to your airbag light concern. We are sorry to hear of the problems you have encountered and your frustration in the matter is understandable. In order for us to further assist you, we need to verify if your vehicle has been diagnosed in the last 30 days at a certified Chrysler dealership. If it has been diagnosed, please provide the name of the dealership, and the individual you have been working with. If you have not had the vehicle diagnosed, please ensure you have a diagnosis completed. You can visit the Brand website and use the 'Find a Dealer' link to locate the nearest Chrysler dealership in your area. Our records indicate that the following recall campaign(s) have not been performed by an authorized dealer: N38 ACTIVE HEAD RESTRAINTS We suggest that you contact your local Chrysler, Dodge, Jeep® and Ram dealer, or Fiat Studio, to make arrangements for an inspection and, if necessary, corrective action at no charge to you. Please take a copy of this message with you at the time of service to aid the process. Although not required, it is recommended to bring a copy of the recall notification to your dealer's service department when you bring your vehicle in for this service. We look forward to your response. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Jenna Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: 2 EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9666860V15753L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: No response from previous request
Comments:
I have not received a response from my previous request for resolution of an
issue with the air bag light malfunction on my 2012 Jeep Liberty (reference
number 2
). If I do not receive a call or email with appropriate
response I will address the issue directly with executive management.
Thanks.
VIN: 0
Mileage: 45000
Servicing Dealer:
Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: San Antonio
State: TX
Zip:
Email: e
Home Phone:
From:
m
To: customerassist@chrysler.com
Date: Fri Apr 01 17:40:06 EDT 2016
Subject: Reply to Chrysler Group LLC (KMM9666860V15753L0KM)
Reply Comments:
---------------
In response to your follow-up email regarding REFERENCE NUMBER:
EMAIL CASE NUMBER:
I am providing the requested information:
the 2012 Jeep Liberty was diagnosed at Star Dodge Chrysler Jeep in Abilene,
Texas - Address: 5101 S 1st St, Abilene, TX 79605 - Phone:(325) 698-2222.
The name of the service representative is Randy Fayette. The dealership
performed the recall N38 ACTIVE HEAD RESTRAINTS but did not repair the air
bag light. They would only repair this critical safety component for a
charge of $500. We also called the Jeep customer service phone line and
were told that this critical safety part was no different than tires that
might wear out on our Jeep. It is very concerning that Jeep installs parts
that operate critical safety functions of a vehicle that will "wear out or
fail" just as a set of tires. Should someone be critically or fatally
injured in an accident and the Jeep Liberty air bag did not deploy, Jeep
should be held liable for being complacent with installing parts that they
have been proven to fail (see blogs on the internet), even if a warning
light indicates such failure has happened. Please let me know how Jeep
will address this situation post haste. My next recourse will be to seek
action from Jeep executive management, starting with Mr. Michael Manley,
COO APAC. Thanks for your assistance.
From: customerassist@chrysler.com
To:
Date: Fri Apr 01 23:33:04 EDT 2016
Subject: Re: Reply to Chrysler Group LLC (KMM9666860V15753L0KM)
Dear
Thank you for confirming your recent diagnosis.
We are sorry to hear of the problems you have encountered and your frustration in the matter is
understandable.
The handling of your case will require a call to the dealership. What we are going to do is contact
the dealership on your behalf. We will be contacting you once the Dealer has been contacted to
provide you with an update.
We appreciate your patience while we contact Star Dodge.
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-
5337).
Sincerely,
Jenna
Customer Service Representative
Jeep Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER:
EMAIL CASE NUMBER:
REPLY LINK:
http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9671684V67984L0KM&
Original Message Follows:
------------------------
Comments:
In response to your follow-up email regarding REFERENCE NUMBER:
EMAIL CASE NUMBER:
5, I am providing the requested information: the
2012 Jeep Liberty was diagnosed at Star Dodge Chrysler Jeep in Abilene,
Texas - Address: 5101 S 1st St, Abilene, TX 79605 - Phone:(325) 698-2222.
The name of the service representative is Randy Fayette. The dealership
performed the recall N38 ACTIVE HEAD RESTRAINTS but did not repair the air
bag light. They would only repair this critical safety component for a
charge of $500. We also called the Jeep customer service phone line and
were told that this critical safety part was no different than tires that
might wear out on our Jeep. It is very concerning that Jeep installs parts
that operate critical safety functions of a vehicle that will "wear out or
fail" just as a set of tires. Should someone be critically or fatally
injured in an accident and the Jeep Liberty air bag did not deploy, Jeep
should be held liable for being complacent with installing parts that they
have been proven to fail (see blogs on the internet), even if a warning light indicates such failure has happened. Please let me know how Jeep will address this situation post haste. My next recourse will be to seek action from Jeep executive management, starting with Mr. Michael Manley, COO APAC. Thanks for your assistance.
Document Recieved from Customer Cair Number:
Date Received: 2016-04-14 15:16:43.172232 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18/2015
Case Manager:
MAPLE COUVRETTE
CAIR Number :
Customer:
Vehicle :
2012 JEEP LIBERTY SPORT 4X2 SPORT UTILITY 4-DR
Customer Email:
COIN Updated?
Yes
Customer Text # : TBD
What is the reason the case is being opened?
air bag light malf unction on my 2012 Jeep Li berty
What does the customer want from FCA?
Assistance with repairs.
Who has the vehicle?
Owner
Is the customer in rental?
No
Does situation fa ll within the Warranty Goodwill Administration Process?
Has vehicle been diagnosed?
Original Owner?
No
Yes
If yes, what dealer performed the d iagnos is?
# New: 0
42514
Yes 3
Current mileage? 45000
No
MVP Contract? (Mechanical, Maintenance, Other)?
None
3rd Party Service Contract?
Ask DLR
Extended Warranty?
Restr
VIP
Yes
GPOP
Yes
ictio
No Recall? No
n?
Reason Codes Appropriate?
Yes
Active/Recent STAR cases?
No
Previous DM
Notes?
Legal or Arb case?
No Previous CAIRS?
Yes
Tech Connect
detail?
If yes for Tech Connect, note:
No
No Yes
Who will be the best person to contact first? What Answer Connect Articles will be used?
Customer 17471
If other, specify
What information am I missing and what questions do I need to ask?
What are my intentions/thoughts/ direction?
DLR: Customer could have caused this concern? CUSTOMER: Expectations, vehicle locations, regu lar maintenance, when was the fi rst t ime you noticed concern?
Try to get issue reso lved with the air bag .
CURSORY LEMON LAW REVIEW
State:
Texas
What is the alleged defect? Air bag light on
Is this a Final Repair Attempt (FRA) state? No
Is this a vehicle registered to a business or used for business purposes? No
# of allowed repa ir attempts within the speci fied period? 4 According to GWA, # of similar/ related repair attempts? 0
Are business vehicles covered by the state lemon law? No
# of allowed days out of svc within the specified period? 30
In your opinion, does the alleged defect substantially impair the vehicl e's use, value, or safety? Yes
Number of days down if known? TBD
Revised 12/18/2015
COVERED VEHICLES
USED VEHICLES COVERED CONSUMER
REPAIR ATTEMPTS/ DAYS OUT OF SERVICE
COVERAGE PERIOD NOTICE BY CONSUMER FINAL REPAIR ATTEMPT DO REPAIRS HAVE TO HAPPEN WITHIN LL PERIOD?
TIME PERIOD FOR FILING CLAIMS NOTE
TEXAS LEMON LAW
Motor vehicles, purchased, leased, and registered in this state, with two or more wheels, used to transport persons or property and engine transmissions or rear axles used for the same, having a GVW of 18,000 lbs. or more, whether or not attached to vehicle chassis. Yes. Purchaser, lessor or lessee, transferee or assignee, resident in the state, who purchased vehicle from a licensed holder or any person entitled to enforce a manufacturer's warranty. Includes active duty member of armed forces stationed in the state that registered, purchased or leased vehicle in the state. 4 repair attempts with 2 repairs made in 12 months/12,000 miles, whichever occurs first and the next 2 repairs in the next 12 months/12,000 miles; 2 repair attempts if serious safety hazard with at least one repair was made in the 12 months or 12,000 miles, whichever occurs first; or 30 days out of service in 24 months or 24,000 miles, whichever occurs first. 12 months/12,000 miles Written notice to manufacturer required. Opportunity to cure before refund or replacement can be ordered. No. The statute has outlined the following: 1.) 4 repair attempts to same nonconformity- 2 repairs made in 12 months/12,000 miles, whichever occurs first and the next 2 repairs in the next 12 months/12,000 miles; 2.) 2 repair attempts if serious safety hazard - At least 1 repair was made in the 12 months or 12,000 miles, whichever occurs first; 3.) 30 days out of service at least 2 repair attempts were made in the 24 months or 24,000 miles following the date of delivery, whichever occurs first. 6 months following earlier of (1) expiration of warranty or (2) 24 months or 24,000 miles following original delivery to a consumer. Lemon Law applies only to state arbitration procedure and does not provide for attorneys fees. For that reason, warranty claims where the customer is represented by counsel are typically brought under the Texas Deceptive Trade Practices Act (DTPA) and not the "Lemon Law." The presumptions under the Lemon Law do not apply to DTPA claims.
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From :
m
To: customerassistre@chrysler.com
Date: Tue Apr 12 15:54:46 EDT 2016
Subject: Chrysler Group LLC Customer Assistance
Form Selected :
Category: Recall Information Brief Description:
REcall work NOT done Comments:
I brought my 2012 Jeep Liberty into Jeep for a recall notice that was sent to me. The airbag light never came off. The service rep , who wasn't very nice, told me all the recall was, was a code reset. Years later my light is still on and having other work done, I asked them if they cou ld tell me whats wrong with it. They told me the module needs to be replaced. At the urging of friends, I looked on line and I see where that recall was to REPLACE THE MODULE! Th is was never done and for years now I have had to have my teenage son sit in the backseat of the Jeep due to nonworking airbag that should have been fixed ... they marked my recall Complete on the system when it wasn't! Can you please assist.
Than ks.
Sender Information :
Title : First N a m e Middle Initial: Last Name-
From: customerassistre@chrysler.com
To:
Date: Tue Apr 12 23:02:04 EDT 2016
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
,
Thank you for contacting the FCA Customer Assistance Center.
Our records show that you have contacted us by telephone and we have addressed your concern.
We have updated your file to reflect the latest information you provided in the email message.
Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-FCA (1-800-247-9753).
Sincerely, Dillon Customer Service Representative FCA Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9686409V16524L0KM& Original Message Follows: -----------------------Recall Information - Jeep Brand Site Brief Description: REcall work NOT done Comments: I brought my 2012 Jeep Liberty into Jeep for a recall notice that was sent to me. The airbag light never came off. The service rep, who wasn't very nice, told me all the recall was, was a code reset. Years later my light is still on and having other work done, I asked them if they could tell me whats wrong with it. They told me the module needs to be replaced. At the urging of friends, I looked on line and I see where that recall was to REPLACE THE MODULE! This was never done and for years now I have had to have my teenage son sit in the backseat of the Jeep due to nonworking airbag that should have been fixed... they marked my recall Complete on the system when it wasn't! Can you please assist. Thanks.
VIN: CW1
Mileage:
70000 Servicing Dealer:
Title:
First Name:
Last Name: s
Address 1:
Address 2:
City: Charlotte
State: NC
Zip:
Email:
Work Phone: 2
From:
To: customerassistre@chrysler.com
Date: Wed Apr 13 06:08:12 EDT 2016
Subject: Re: Chrysler Group LLC Customer Assistance (KMM9686409V16524L0KM)
<HTML>
<BODY>
I did not get the assistance I needed... I was at work and she was going to put me on hold to call
dealership and I asked her to call me back and she wouldn't so I needed to email
you...<span></span><br><br>On Tuesday, April 12, 2016, customerassistre <<a
href="mailto:customerassistre@chrysler.com">customerassistre@chrysler.com</a>>
wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc
solid;padding-left:1ex">Dear B
<br>
<br>
Thank you for contacting the FCA Customer Assistance Center.<br>
<br>
Our records show that you have contacted us by telephone and we have<br>
addressed your concern. We have updated your file to reflect the latest<br>
information you provided in the email message.<br>
<br>
Thank you again for your email. Should you require additional<br>
assistance, or have any new information to provide, please reply to this<br>
email message or call 1-800-FCA (1-800-247-9753).<br>
<br>
<br>
Sincerely,<br>
<br>
Dillon<br>
<br>
Customer Service Representative<br>
FCA Customer Assistance Center<br>
<br>
For any future communications related to this email, please refer to the<br>
following information:<br>
REFERENCE NUMBER:
<br>
EMAIL CASE NUMBER:
>
REPLY LINK: <a
href="http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9686409V16524L0KM
&"
target="_blank">http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9686409V16
524L0KM&</a><br>
<br>
<br> <br> Original Message Follows:<br> ------------------------<br> Recall Information - Jeep Brand Site<br> Brief Description:<br> REcall work NOT done<br> Comments:<br> I brought my 2012 Jeep Liberty into Jeep for a recall notice that was<br> sent<br> to me. The airbag light never came off. The service rep, who wasn't<br> very<br> nice, told me all the recall was, was a code reset. Years later my<br> light is<br> still on and having other work done, I asked them if they could tell me<br> whats wrong with it. They told me the module needs to be replaced. At<br> the<br> urging of friends, I looked on line and I see where that recall was to<br> REPLACE THE MODULE! This was never done and for years now I have had to<br> have my teenage son sit in the backseat of the Jeep due to nonworking<br> airbag that should have been fixed... they marked my recall Complete on<br> the<br> system when it wasn't! Can you please assist. Thanks.<br> <br> <br> <br> VIN:<br>
CW Mileage:<br>
70000<br> Servicing Dealer:<br> <br> Title:<br> <br> First Name:<br>
<br> Middle Initial:<br> <br> Last Name:<br>
s<br> Address 1:<br>
br>
Address 2:<br>
<br>
City:<br>
Charlotte<br>
State:<br>
NC<br>
Zip:<br>
<br>
Email:<br>
<a href="javascript:;" onclick="_e(event, 'cvml',
'b
/a><br>
Work Phone:<br>
<br>
</blockquote><br><br>-- <br>Sent from Gmail Mobile<br>
</BODY> </HTML>
From: customerassistre@chrysler.com To : Date: Wed Apr 13 23:08:15 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance (KMM9686409V16524LOKM) D e a r -, Thank you for your response. As you were previously advised by Shae?onna, the Recall N38 repair was the following: For 2012 model KK vehicles: The Totally Integrated Power Module (TIPM ) must be reprogrammed (fl ashed ) . We encourage you to contact the dealership again about your Airbag light. Thank you again for your email. Should you require additional assistance , or have any new information to provide, please reply to this email message or call 1-800-FCA (1-800-247-9753).
Sincerely, Di llon Customer Service Representative FCA Customer Assistance Center For any future commu nications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUM B E R REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID= KM M96881 06V3295LOKM & Original Message Follows:
I did not get the assistance I needed.. . I was at work and she was going to put me on hold to call dealership and I asked her to call me back and she wouldn't so I needed to email you .. . On Tuesday, Apri l 12, 2016, customerassistre <customerassistre@chrysler.com> wrote: Dear-
Thank you for contacti ng the FCA Customer Assistance Center.
Our records show that you have contacted us by telephone and we have addressed your concern . We have updated your fi le to reflect the latest information you provided in the email message.
Thank you again for your email. Should you req uire additional assistance, or have any new information to provide, please reply to this email message or call 1-800-FCA (1-800-247-9753).
Sincerely,
Dillon
Customer Service Representative FCA Customer Assistance Center
For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9686409V16524L0KM&
Original Message Follows: -----------------------Recall Information - Jeep Brand Site Brief Description: REcall work NOT done Comments: I brought my 2012 Jeep Liberty into Jeep for a recall notice that was sent to me. The airbag light never came off. The service rep, who wasn't very nice, told me all the recall was, was a code reset. Years later my light is still on and having other work done, I asked them if they could tell me whats wrong with it. They told me the module needs to be replaced. At the urging of friends, I looked on line and I see where that recall was to REPLACE THE MODULE! This was never done and for years now I have had to have my teenage son sit in the backseat of the Jeep due to nonworking airbag that should have been fixed... they marked my recall Complete on the system when it wasn't! Can you please assist. Thanks.
VIN: CW
Mileage: 70000
Servicing Dealer:
Title:
First Name:
Last Name:
Address 1:
Address 2:
City: Charlotte
State: NC
Zip:
Email:
Work Phone:
-Sent from Gmail Mobile
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-04-18 14:27:24.477067 Files Not Recieved: 0
CASE MANAGER WORKSHEET
Revised 12 18/2015
Case Manager:
Luanne Vanderelburg
CAIR Number:
Customer:
Vehicle :
2014 CHRYSLER TOWN & COUNTRY TOURING-L WAGON
Customer Email:
What is the reason the case is being opened?
Customer states the air bag light is on was the same concern 9/18/16 in previous case
What does the customer want fro m FCA?
Customer is wanting assistance getting concern reso lved
Who has the vehicle?
Owner
Is the customer in rental?
No
Does situation fa ll within the Warranty Goodwill Adm inistration Process?
Has vehicle been diagnosed?
Yes
If yes, what dea ler?
Yes
MI LOSCH'S PALACE CHRYSLER JEEP,63975
What is the mileage and does it look accurate/make sense? 39913
Yes
MVP Contract? (Mechanical,
No
Maintenance, Other)?
3 rd Party Service Contract?
VIP
Yes
GPOP
No
Restriction? No Recall?
Reason Codes Appropriate?
Yes Active/Recent STAR cases?
Legal or Arb case?
No Previous CAIRS?
wee 536
Yes
No
Previous OM
Notes?
Yes
Tech Connect
detail?
If yes for Tech Connect, note:
TOOLS AND ACTIONS
Who will be the best person to contact f irst? Dealer
What Answer Connect Docs will be used?
None
If other, specify
09/02/14
No Yes No
What information am I missing and what questions do I need to ask?
See if repa irs are covered under warranty as was just completed 9/18/ 15
What are my intentions/thoughts/direction? Do what I can to assist
LEMON LAW REVIEW
Does this vehicle appear to meet state LL requirements? No
Does it appear there a confirmed defect? No
State:
MI
If yes, what is the defect(s)?
FRA state? MI Business vehicle? No
Is the defect covered under the manufacturer's warranty? No Number of repa ir attempts? 1
# of allowed repair attempts within the specified period? 1 # of allowed days out of svc within the specified period? 1
Tota l number of days out of service 3 days
Does the defect substantially impair the vehicle's use, value, or safety? Yes
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Mon Apr 18 11:56:24 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------OCR MODULE
Comments: --------I would like an explanation as to why the defective OCR module in my 2012 Liberty is not covered in the N38 recall. It took the dealer over 6 months to get my vehicle in for the recall only to tell me it was going to cost $400 (which I don't have) to fix the problem. Now I don't know if this is a safety hazard since it involves the airbags, but it doesn't give me a warm fuzzy feeling driving the vehicle with the warning light on.
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Mon Apr 18 22:52:36 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance
Thank you for contacting the Jeep Customer Assistance Center. I can understand how the dealership advising you to pay for the repair could be upsetting to you when you thought it was going to be covered under the recall and appreciate the time you have taken to bring this to our attention. To better assist you with your concerns, we have reviewed your the recall and have found that the repair does not cover any consequential damage that is not related or a part of the recall repair. The only way the repair would normally be covered is if the condition you were experiencing was the same as the recall. Regrettably, if the dealership has informed that you are required to pay to have the repair completed, then the concerns you are experiencing at this time are not related to the recall. Based on this information, we're not in a position to fulfill your specific request and hope you can understand why. Of course if there is additional information that we should be considering that you haven't already shared, I definitely want to encourage you to call or email us again. We wish we could provide you a more favorable response and thank you again for allowing us to review this matter with you. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Ashley Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9694013V34356L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: OCR MODULE Comments: I would like an explanation as to why the defective OCR module in my 2012 Liberty is not covered in the N38 recall. It took the dealer over 6 months to get my vehicle in for the recall only to tell me it was going to cost
$400 (which I don't have) to fix the problem. Now I don't know if this is a safety hazard since it involves the airbags, but it doesn't give me a warm fuzzy feeling driving the vehicle with the warning light on.
VIN: CW
Mileage: 40000
Servicing Dealer: Westborn
Title:
First Name:
Middle Initial:
Last Name
Address 1:
Address 2:
City: DEARBORN
State: MI
Zip:
Email:
Work Phone: 3
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
04/24/2016 23:04 FAX
~ 0001/0005
171 Chrysler Dodge Jeep Ram
244 Lewis Perkins Road New Llano, LA 71461 Phone: (337) 404-4029 Fax: (337) 404-4023
Phone: Re:
L
Date: CC:
D For Review D Please Comment D Please Reply
COMMENTS:
04/24/ 2016 23:04 FAX
Ct1ft<w-·1..·ft'
1410002 / 0 0 0 5
PARAMOUNT COMPANY 4 LLC
171 Chrysler Dodge Jeep RAM
-·-
244 Lewis Perkins Rd . New Llano, LA 71461
337-404-4029
w,J
LEIGH PRUIIT
TIIGNO.
300003 1342
INVOICE o,,;re
04/25/16
LAIIOfl FIATE
LICEHSE NO.
MILEAG!
COi.OR
71,414 /
YEAR/ MAl<E IM L
12/DOOGE/AVENGER/4DR SDN SE
OB.IVERY DRE
VliHICLE ID. NO.
l C3CDZAB9C
SB.LIHG lll!ALDI NO,
F. T. E. NO,
R. O. DAlE
04/25/16
DE1.IVEIW"41LES
1 CHPRG:S- · - · - · -· · · · -· · · · - - · · - · · · · · · ·· · ·· ·- · · · ·- · -- · ·· · · ·- · - · · · ·· ·- · · ·· · ·· ·· ·· · · - -· · · · - ·- ·
OR- ___ ... .··... . _. _..···..·..· ··· ·· ·...·· _· . · . . . . · · . . . . . . . · . · · ·. . · ·· ·· . · . . . . . . . .
. ~,i;;o.sa.ti.>:> > ;:,/tii!cmttiJi(' ·_·,t:;~:Pl'.;tdiltR&:si:{!~Oli1~fa~lm~lf.ift~,~~.¥@.~ C/S THE AIRBAG LIGIT IS ON TECH FCUI) THE COOE 82208 ~ INTERNAL 2 CNUEESDTSWCIRLCL RMEOOT\JRUEtPLUAPCOENDCONTACT FROM CHRYSLER CUST CARE3
JOS(I l TOTALS- ·· · · · · · · ····· ·· -- · ··· · · ··· ···· ···· · - -· ·· ·· · ···· · · · ·· ······ LABOR
93. 00
JOO# 1 JOlRNAL PREFIX CICS JOBI 1 TOTAL
93 ·00
CC(H)Rt£YNSLTESR·C· A· -S·E· #· · · · - · -- -· · · · ·· · · · - ·· · · · - · - · · · · · · ·· - · · · · · · . - · · · ·· · · ·· · ·· · · -. -- --- -- -..
OTALS· · · · · · · · · · -· · · · · · · · · --· · -· · · · · · ---· -· -. . . . . · · -· ·...... . . ·..--. -. . . -...-. .. . -............. .
.................*****....******-*******
THANK YOO FOR THE CONFI~NCE YOO HAVE PLACED IN US. WE APPRECIATE
TlfE OPPORl\JNITY OF BEit«i ABLE TO BE OF SERVICE TO YOO.
AAAAlA.AAAAA......***AAAAAAA****
AS PMT OF ~ rolTINOOS
IMPROVEMENT PROCESS. YOO WILL RECIEVE AQUESTIONAIRE CONCERNING GnRiIASDESEuRsVUICUEUVAIASEITX.CEIFLLYEONUT*C*A*N*N*O*T**
PLEASE LET US KIOl IOI. SO THAT ~
CAN ATTEMPT TO SOLVE >J4Y PROBLEM THAT H.4Y HAVE OCCURRED,
TOTAL l..tJ!(R····
TOTAL PARTS... .
TOTAL SUBLET·· · TOTAL 6.0.G·.. .
TOTAL MISC CHG. TOTAL HISC DISC
TOTAL TAX ·· ··· · TOTAL INVOICE$
93.00
0.00
0.00 0.00
0.00
0.00 9.77 102.77
MO: 71414
Warranty Statement. Any
warranties on the products sold
hereby are those made by the
manufacturer. The Seller,
Paramount Company 4 LLC
hereb Y expressIY warranties, either
deisxcpIareImsss
aoJrj
implied, Including any implied
warranty of merchantability of fitness for a particular purpose, and Paramount Company 4 LLC
neither assumes nor authorizes
any other person to assume for it
any liability in connectlon with the
sale of said products.
NOT RESPONSIBLE FOR ANY CD PLAYERS, ANTENNAS, TAPE DECKS, TAPES OR ANY
PERSONAL ITEMS LEFT IN THIS VEHICL E.
THANK
YOU
FOR BRINGING YOUR CAR TO US FOR SERVICE
PAID:
PAGE 1 OF 1
ACCOUNTING COPY
( END OF INVOICE J 09:'48am
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BY: . D-18
DATE: Y -d'S " }b
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04/ 24/ 2016 23:04 FAX
~0003/0005
APR 25, 2016
+
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-------
CUSTOM
-
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-.---.-
COMMENTS
-- ------
. .
-
-
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NAME:
NAME ID 546 56
1. 2. 3. 4. 5.
VEHICLE COMMENTS SERIAL# 1C3CDZAB9CNIIIIIIII
1. CHRYSLER CASE#.1111111111 2. FAX TO 1 - 8 7 7 - 7 ~ 3. CASE WORKER IS CHYNA
4.
5.
+------------------------------- ----------------- --------------- ---------------+
(RETURN)
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0
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DESCRIPTION
·1
i~:!~v-! 19,001~~:2_.o-+--· OCCUPANT RESTRAINT
. MODULE
68186180AC
·
$210.00
i
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212
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number: 2
Date Received: 2016-04-27 12:53:48.504191 Files Not Recieved: 0
Please find attached documents regarding current dispute. When I spoke to Theresa she said I was correct that I should not have been charged for the ORC replacement. You can see that it is included in the recall notification I received with my vehicles VIN enclosed. Thank you for your prompt attention.
CHRYSLER
C
SAFETY RECALL N38 INHTSA 13V-282 ACTIVE HEAD RESTRAINTS
Dear
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler has decided that some 2012 - 2013 model year Chrysler 200/Dodge Avenger, 2011 - 2012 model year Jeep Liberty and Dodge Nitr·o vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 202a - ·'Head Restraints for Passenger Vehicles".
J11e problem is...
The Active Head Restraints (AHR) on your vehicle (VIN: IC4PJMFKSCWmay not deploy during a rear end collision. As a result, these vehicles fail to con orm o the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 202a -· "Head Restraints for Passenger Vehicles". This could increase the risk of injury to .a front seat
occupant during certain crash conditions.
What your dealer will do...
Chrysle1· will repair your vehicle free of charge (parts and labor). To do th is, your dealer will reprogram the Totally Integrated Power Module (TIPM) or replace the Occupant ResLrainL Control (ORC) module. The work will take about Yi hour to complete. However, additional time may be necessary depending on service schedules.
What ) 'OU mus/ do to ens11re your slljety...
Simply contact your dealer right away to schedule a service appointment. Remember to bring this letter with you to your dealer.
!J)'VU nee:! help... If you !rnve que:;t:ons or concerns ·,vb ich your dealer :s unablc -t9 -resolve, ple:1~·~ conmr:t- t!1~ Chrysler Group Recall Assistance Center at l-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to you or your vehicle. You may also update this information on the web at www.dodgc.com or www .jeep.com.
If you have a lready ex perienced this condition and have paid to have it repaired, you may send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Recall Customer Assistance, P.O. Box 21-8007, Auburn Hills, Ml 48321-8007, Attention: Reimbursement. Once we receive and verify the required documenis, reimbursement will be sent to you within 60 days.
If your dealer fails or is unable to remedy this noncompliance without charge and within a reasonable time, you may submit a written complaint to the Admini!:ilralor, National Highway Traffic Safoty Administration, 120(J New Jersey Ave., S.E., Washington, DC 20590, or call the toll -free Vehicle Safety Hotline at l-888-327-4236 (TTY 1-800424-9153 ), or go to http://www.safercar.gov.
We're sorry for any inconvenience, but we arc sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Serv ices / Field Operations C hrysler Group LLC
,l\'oli.J tu les sors r e~·eiving thi., r ecall: Fc1deral 1·eg11/ation r e1f1.1ires 1ha1 y ouJon w,rrl this recall notict! to the le.,see within /() day.1.
CH RVS LE~~
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01rysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarl<s 0 1Chrysler Groop LLC.
FIAT is a registered trademark of Fiat Group Marketing & Corporate Commuiication S.p.A., used 111der license by Chrysler Group LLC.
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CHRYSLER GROUP LLC
CIMS 482-00-85 PO Box 218008 Auburn Hills Ml USA 48321-8008
PRESORTED STANDARD U.S. POSTAGE P .4 I D PEHMIT #7.655 DElROIT, M'
IMPORTANT!
Electronic Service Reque!';ted
SAFETY RECALL NOTICE
IMPORTANT SAFETY RECALL INFORMATION
U.S. Department of Transportation
Issued in Accordance With Federal Law
*N*H**T*SA
**/\l!TO ** ALL FOR AA.DC 07099 2/71 S ow-1: 1
NORTH BRUNSWfCK NJ
I I h h II11!1III I II11'1II 11 Ijl1 U III11 11
02041 1/#697 19/N38
Document Recieved from Customer Cair Number:
Date Received: 2016-04-28 19:20:47.177881 Files Not Recieved: 0
Attached is additional information that you requested. Thank you for you prompt attention in this matter.
q30q US IllGlllffiY 9 FRWIOLIJ . NJ 0772<1
lb·di.,nl !O: li1Jb2 le, 11t II : \1a01
,tor~ II: U{39 R< I II ;j,11.J
Sale
xxxxxxxxx1111
MASTEff~~O
EntrY Hethod: ChiP
Total: $
481 .50
041261
17:91: 15
Inv U:
APPr Code: 0350&q
iran~tion IO: 01!26MllCBaJNW
(lJ)prvd: Oniine
Batchl: 000073
A I · I VII: 8UUl!Jli!SIHO
N BRUNSWICK, NJ SERVICE ADVISOR JASON WRIGHT
26APR16 26APR16
PAGE 1
FREEHOLD CHRYSLER JEEP
4304 Route 9 South FREEHOLD, NJ 07728
732-780-2900 www.freeholdchryslerjeep.com
75603 75605
··::.:\:.::::·:·:::;··:-.·:·=·~-::;.:,:=:~::::;.;···:~:::-:::.::·:::::.x.nc&;::.: ::::-:.:.:::.J"<P1i::: :::.:::::::H®RS-:·:-:-:· .;::::::.;..;::::::::::::::.usl'ruNtf.::'.::::::-::·:
A CUSTOMER STATES AIR BAG LIGHT IS ON AND HAS
·· <??·t< RECAL:ff@fioWffKiiil::i3~d >?:::
CAUSE: F
··..· ):_osN::ri3-'is:J :.-REPROGRiii~f(§tt1!iM/::t .····
43WAR5J 0.20
:.· F°c::?·::,="\ttw.tlf{:.:.dt:co:cmw+1r··· ····
CLAIM TYPE : W
ff}}!AUTH CODE : .· ·}\ .. ·
NO CARS RELEASED AFTER - - - - - P.M . STORAGE CHARGE · $20.00 PER DAY, 24
HOURS A FTER WORK COMPLETION OR IF NO
WORK IS DONE THEN FROM DATE OF RECEIPT.
::i:s'&:O·si kDR'Ct kAs<'.:1NTERNAL'7FAutf'Y?'~;~~:t;T ···:/2:/5.':'.''''.::/:'>'/f·::::···::::;::Jl,::::.,:::,···,:,:,rw"'Thm::1
B CUST STATES PERFORM MULTI POINT INS PECTION
:::\\.... :·ofi:/V:EHICE!>WHICH:1I-S:::iiBASI C.,.VTSUAi/ . ))'}:"}}:)/!:
INSPECTION ***
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MODULE-OCCUPANT
:RESTRATNT · ' tt:ttJ@t/:
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7 -~ §9.} ... 9/.~....A!R.1\F:\9....~IQI.fI'...J§.......9N:... :i:r.:r.gRNA_~..}?AULT
TN?'ORC?MobubE) CODE B2:toa WlREP:LACEi'.li ORCl
MODULE .
lf.'fNd 6±Atk CbN'dEkNs
A Service Charge w ill apply if a balance is not paid within 30 days of billing . Said charges are computed by a periodic rate of 1.5% per month which is an annual percentage rate of 18% applied to t he unpaid balance after deducting current payments and/or credits appearing on each statement from the previous balance. The undersigned further agrees and understands that they will be held responsible for any collection fees and reasonable attorney's fees in the event that payments are not maintained in accordance with this agreement such action would be deemed necessary to remedy a default of credit terms.
LABOR AMOUNT PARTS AMOUNT GAS,OIL, LUBE SUBLET AMOUNT M ISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY THIS AMOUNT
I HEREBEFORE AUTHORIZED THE REPAIR WORK HEREIN SET FORTH TO BE DONE ALONG W ITH THE NECESSARY MATERIAL. I ALSO AGREED THAT YOU WERE NOT RESPONSIBLE FOR LOSS OR DAMAGE TO VEHICLE OR ARTICLES t.EF"T IN VEHICLE IN CASE OF FIRE. THEFT OR ANY OTHER CAUSE BEYOND YOUR CONTROL QR FOR ANY DELAYS CAUSED BY UNAVAILABILITY OF PARTS OR DELAYS IN PARTS SHIPM:NTS BY THE SUPPUER OR TRANSPORTER. I HERESEFORE GRANTEO YOU ANO/OR YOUR EMPLOYEES PERMISSION TO OPERATE THE VEHICLE HEREIN DESCRIBED ON STREETS. HIGHWAYS OR ELSEWHERE FOR THE PURPOSE OF TESTING, AND/OR INSPECTION. AN fXPRESS MECHANIC'S LIEN WAS HEREBEFORE A CKNOW LEDGED ON VEHIClE TO SECURE THE AIV.OUNT OF REPAIRS THERETO.
CUSTOMER SIGNATURE
·
THESE REPAIRS ARE COVERED SY A LIM ITED WARRANTY. LABOR AND PARTS FO R90 DAYS OR 4000 MILES, WHICHEVER COMES FIRST. WARRANTY REPAIRS TO BE PERFORM ED AT SELLER'S PLACE OF BUSINESS. SELLER HEREBY
UMI TS IM PLIED W A RRANTIES TO THE PERIOO STATED . WARRANT Y OETAILS AVAILABLE . ALL PARTS INSTALLED ARE NEW OR FACTORY REBUILT UNLESS SPECIFIED OTHERWISE.
PAYMENT IN CASH ONLY
CUSTOMER COPY
SERVICE * PARTS · COLLISION REPAIRS
SERVICE ADVISOR JASON WRIGHT 26APR16 26APR16
PAGE 2
FREEHOLD CHRYSLER JEEP
4304 Route 9 South FREEHOLD. NJ 07728
732-7 8 0 -2 9 0 0
www.freeholdchryslerjeep.com
75603 75605
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NOC CUST STATES HAS READ AND AGREES WITH
..· t:fb.ts.:crHffittittbtiJO.EoREPP.i:!kf:o®EitJA:&b.JtAAs '\fl'//.··:
NO OTHER CONCERNS WITH VEHICLE***
··'tiiii:i':f&t::i.. . ··o:r43J >±st! : ':Jo.:'6 o)t
CUST STATES HAS READ AND AGREES WITH
DBS'.cii{ttif±oijWOF REt:i~attoRPtBi ~ ·tHA"sft?( .............
NO OTHER CONCERNS WITH VEHICLE***
·· :I?t ·yt§fMlr\sp\\@!:!to.:fb'611NMkt=t:'' JIIJ
NO CARS RELEASED AFT ER - -- -- P.M. STORAGE CHARGE - $20.00 PER DAY, 24
HOURS AFTER WORK COMPLETION OR IF NO
WO RK IS DONE THEN FROM DATE OF RECEIPT.
A Service Charge w ill apply if a balance is not paid within 30 days of billing . Said charges are computed by a periodic rate of 1.5% per month which is an annual percentage rate of 18% applied to the unpaid balance after deducting current payments and/or credits appearing on each statement from the previous balance. The undersigned further agrees and understands that they will be held responsible for any collection fees and reasonable attorney's fees in the event that payments are not maintained in accordance with this agreement such action would be deemed necessary to remedy a default of credit terms.
PARTS AMOUNT GAS,OIL, LUBE SUBLET AMOUNT M ISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TA X
PLEASE PAY THIS AMOUNT
I HEREBEFORE AUTHORIZED THE REPAIR WDRK HEREIN SET FORTH TO BE DONE ALONG W ITH THE NECESSARY MATERIAL. I ALSO AGREEO THAT YOU WERE NOT RESPONSIBlE FOR LOSS OR DAMAGE TO VEHICLE OR ARTICLES LEFT IN VEHICLE IN CASE OF FIRE, THEFT OR ANY OTHER CAUSE BEYOND YOUR CONTROL OR FOR ANY DELAYS CAUSED SY UNAVAILAB1Ll1Y OF PARTS OR DELAVS IN PARTS SHIPMENTS BY THE SUPPLIER OR
TRANSPORTER . I HERESEFDRE GRANTED YOU ANO/ OR YOUR EMPLOYEES PERMISSION TO OPERATE THE VEHICLE HEREIN DESCRIBED ON STREETS, HIGHWAYS OR ELSEWHERE FOR THE PURPOSE OF TESTING, AND/OR INSPECTION. AN EXPRESS MECHANIC'S LIEN WAS HEREBEFORE ACKNOWLEDGED ON VEHICI.E TO SECURE THE AMOUNT OF REPAIRS THERETO.
CUSTOMER SIGNATU RE
OUR CUSTOMER S ERVICE DEPT IS HERE FOR YOU. PLEASE CONTACT YOUR SERVICE ADVISOR IF YOU HAVE ANY QUESTIONS OR CONCERNS. THANK YOU AGAIN FOR YOUR BUSINESS!! !
THESE REPAIRS ARE COVERED BY A LIMITED WARRANTY. LABOR AND PARTS FOR 90 DAYS OR 4000 M ILES, WHICHEVER COM ES FIRST. WARRANTY REPAIRS TO BE PERFORMED AT SELLER'S PLACE OF BUSINESS. SELLER HEREBY
LIMITS IMPLIED WARRANTIES TO THE PERIOD STATED. WARRANTY DETAILS AVAILA!3LE .
ALL PARTS INSTALLED ARE NEW OR FACTORY REBUILT UNLESS SPEC IFIED OTHERWISE.
PAYMENT IN CASH ONLY
CUSTOMER COPY
SERVICE * PARTS * COLLISION REPAIRS
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
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RE EIVED DATE: PO :TED DATE :
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JOS/14/16
VI ( FIRST 9 DIGITS}
VI ( LAST 8 DIGITS)
FIR .TNAME:
LA N'.AME:
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EEP - Gpogle Docs
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April 26, 2016 !
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bustoiller ca:re complaint
'Jtp. o, l!Box 121-8004 .
_
[AuburM HilJls, MI
48321 800
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Dear C tamer Service,
~II bn April ~. 201 purchased a Certified used · 012 Jeep Liberty from Brigham Gill Chrysler Jeep
badge i Natick, ·MA for $16,298 (copy of Bi11-kiif-Sa1J endosed). Since then I have returned to
Brigham :Gill with ~everal problems. They so1JJ me a br with numerous problems including a
l~aking ain sJai ~nd a defective dist-heater ~ousinJ and actuator. The latter problem was not
j hiscovergd until ,·~sed the heat for the first tini~ in thJ Fall of 2015 (therefore the defective heater
eIxisted t time oI f'Ipurchase). When I brought tIIhis to !lBrigham's attention, they would not replace
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the
brok
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n
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heater and
charged
me
$768.07
.IJ
(1!,,
the
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e0st
of
replacement).
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In Dece~ber of 2015 I then had to replace the1 waterpump. Brigham said the car was not under
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warranty, and I rad to pay for the repairs whir cost me $231. 71.
.
tMarchi of 20/ 6 I returned to Brigham Gill aglin beLuse a PRINDLE bulb, which was originally
l ~eplacedJon Depe~ber 3, 2015 at a cost of $1r.89 tof me was not working again. Brigham
determin~d at that time that it was not the lightlbulb but the SOP Shifter Bezel and I would have to sIet up a Irther aI ppt ointment to have it repairedI.
~ bn April
Jt a cost
.b1,f2a0$110I0redteudrnuectdibaleg.aiEnatochNtaimtieckI
(B~tham retLlrn to
ill) to have the SOP Shifter Brigham Gill with problems.
Bezel replaced I have to drive
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60 miles ound trip which costs several dollars In gas and in lost work time!
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Enclosed with Jis letter are copies of all of the service invoices on my Jeep Liberty (except for the
sIhould b I at leaIst''compensated for the broken eateri and the deductible cost I paid for the broken SOP Shi er Bekei" as this Jeep was supposed o be "Certified" and there were existing problems ds well a I new hroblems when I purchased it. ·
I t
.
4126/2016
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JEEP- Google Docs
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n rea"', Ime on m. y ceII ·if you have a ! ques .o
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d1 each opy of 1e service invoices endosed'. !/ 1look orward to speaking to someone from your
. I . . . office oon. \rnank you for reviewing my cultomel'i complaint.
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15 · . ·..
STOOKNO.
_J SALESPERSON J
CA'J ICCHl SCOTT
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DEMONSTRATOR D .FOAMER LEASE[) CARO :
Body Styl . ype
UT
Color 1st
2nd · 3rd
WHITE
i BUSINESS PHONE
POLICE CAR O
11 REBUILT INSURANCE TOTAL 0
FORMER DAILY RENT~L; 0 TAXICAB O . ; . ·. , .
Model No.
SPORT
Top
Transmission ~ (Speeds) Cyl.
6 Standard lO:· ~
Automatie 4QI ~ w - -- 1
Doors
4 .
Odom~
mi. km .
JIO'' .. 0
Approx:...Delivery Date
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..... Applica1lon for Title D
Application for_Reg._
;:._ Registration No.
:i. RegiSt~tion Fee $
Title Fee
$
Mass. Sales Tax $
; f
Additional Equipmen1/lte~
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colum~l Address
'Sales Tax amount ;~ includ
1-=C··-i:t!.y.15..:.ta...,_t.e.:.f.Z.=.i.::..P....1.-__J=it...iJ>Lil..--+-i::..u.::.1-....l1£1&,..A..,11 O right · hand
only ·hen
INSUJ'lANCE CO.
dealership check :I issue In
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Agent/Branch,
slles · · ·paymeni of Mass.
Tax. :
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Address/Cily
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1---- - ---1-J'------+-----+----I
I In the eve11 I fail t take delivery ·of the. vehicle purchasedmy me within .. . :. .' ·; J.
fo!'D'·eight148) hou s after!l..have. been notified by you that
dehverr l"'d pay t e total contractJ)Jj,ce in the manner
t
1s ready dicate'd,
tor1--·:-my,-..- ..-
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.your depoSi in the am i.mt of I$ 1
R/H
may, at
opti@n, b81--- - - - -·,...i-'- ------ti------+----i
I retained . you t comp~nsate you in whole or in part:!for anr. loss Dealer Installed 'Accessories
sustained by not insteac:I
you. Y~ur right of any/ otherf
to retain right or
my deposit shall be in remedy provided by
atldition applicab
o e
and la
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-
-
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--
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--
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including, ~thout liilrjliting tbe generality of the foregoing, the~ale of the car1--c-- - - - -, -,- - - ---t----+---i
or truck t agree to urchase. lf the amount of my deposit exceeds actual1--'--- - -~-=--,---- ----+----+----1
damages sustaine by you, you will p~omptly refund the differ~nce O me. ,_,__ _ _ __,1___:,..f- - -- --t- - --1---1
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pJrchaser's Initials [
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ijAI..L·REBATES ANO iSALES INCENTIVES OFFERED BY THE "MANUF.ACTUAER R DISTAi UTOR AAfHEREBY ASSIGNED TO.THE DEALER!
.. 1. Total P.rice
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$
t--2.-0-isc0-un,---2---fi-T"$- - - - - t-,,---'r-........-+- - ;
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Pqrchaser's Initials I
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3. Trade-In AlloWanoe _. s
12. Subtotal (Total ol llnes 10 & t1)
13.0epos~ . , i
14. Amount to be Financed 15. Cash Due on Delivery
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16. TOTAL PAYMENT (Total of lines 13. 14 &15) $ (line t 6 must equal line 12}
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ntE. "RINTf'-frAA!CE!. litQWMWIANl't. F,.xH!.$.$()11 NPIJED,A.$ rO CONlEN'fOft t
.l .. . . . . Fr'n<ES$AlAPI..IA~OF fl.11'$,0M,II ~.M.1¥0.,Hl~~l ~·
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PAGE 1
BRIGHAM ,GILL
CHRYSLER JEEP DODGE
817 Worcester Rd., P.O. Box 30
Natick, MA 01760
PH: (5081 655-4200
/
Fax 15081 655-0899
w w w .brighanigill.com
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257T JOHANNAH FRAENKEL
LINE OPCODE TECH !TYPE HOURS
!LIST
NET TOTAL
B !NSTALL AI FIIi.TER .
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BRIGHAM GILL
CHRYSLER JEEP DODGE
817 Worcester Rd., P.O. Sox 30
t Natick, MA 01760
PH: IS08J 655-4200 Fax (S08) 655-0899
www.brighemgill.com
~:;i"P-'~
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5032 EDWARD SAUNDERS
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CASH
29MAY15
DLR:BRIGHAM-GILL l)DOD
06: 42 29bY1S 11: iL0;··29MAY15
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CUSTOME STATES: THE ENGINE HAS AN OIL DEAK ADD OIL DYE TO ENGINE
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VENDOR LIST ' S · WE DO IT ALL'. ONE PHONE CALL.
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::~~'!~~;~urer. The unde.Jlned
pu,cJset und01stan<Js arid
~~W>ri:PES'tsletii3Ml~%~$: J.f}'i:zft*t'%~T;O.J;t~fe~f<'i%~W:
aglffS th8t dealer m1tes no wa
°' ol aitv lclnd. e,c:,,ess ;,..,plied, and disclaims all w~!~·:1ties, including wetrantln o1 i-L:A:B-O:-R:A=M~O~l,IN"T.'""".=----"t------0--.0..0..:~--
r-::-:-:~~-:-:-:::-:~----:1------o-...o...~o --- merchal\tab!Vty or fllnis$ tor · PB
de1ler be liible for i/lClllemal or eon
111 purpose, wltll reoard to the pans and/o, accessories pur"'lG>ed; and 1h01 in no event sh&II uentle! damages or commercial ros.ses a rising out of $Ucl1 purdiase. The underalgned purchaser
PARTS AMOUNT
lurther agrees thll\ 1helw!>11am1u
ed by dnlet. i,ld,Jde, WI are no1 limt\ed 10 anv warrar11ies tfii.t such pa,is 1111dlor aecenories
i,-,,,,..,,,~,,,.......,.,,.._.=----1---------=;.:.--- are of merchantable Qlliltty or that I y wmenable eny Ythide or any of ils svstems to perform wnh'Jeuoneble hetety. etticltncy, Of
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rtlMllED LABOR WARRANTY"
~
I 1-~=-.,...,.,....,,..,.,,.,,__ _,..__ _ _..... Tht rep.it ladlily 9uaranteK Ille la .,.ad in performing lt\t ,epaln listed on this repair otdo, tor "~nod of 90 IIYI or 4.000 mUtt
lwt>\t.hevtt comts 1i,ai\ ttom \l\t ca\ suc;h 1e1>41\11 wete complelt1!, 11 wt ,ap;,;, o· 1eplateman1 la~& In norme service wllhln tllet
J l period, we·11 t.o, h frea dIi charge.
OISI F·'O·SAL OF HAZARDOUS WASTE
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r,~~~~-----11-----~~-"'---- n.. State of Massaelld.-ns rea~ir
corotrector in an emrlfnentally sate
11\r. en 1Me1.
tuiIiar:dOl lfl
wuat 10 8.
So1ve11ts, Anti.freeze, etc.I mU$Iii be
disp
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·t· cojl·m . f A.nv cha<9e 10< d·l)Qlel ol hu1<dou·
envlronme"t. .1
<tfltCls our CO!\IOffllity to ~"'· law in eddi\io" 10 ou<
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ALL PAR,S INSTA~LEO ARE NEW UNLESS SPECIFIED OTHER 'iSE.
GAS, Oil. LUSE SUBLET AMOUNT MISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX I
PLEASE PAY THIS AMOUNT
0.00 0.00 0.00 ~~.=..;:;__ _ 0.00 0.00 0.00
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BRIG.HAM GILL
CHRYSLER JEEP DODGE j 817 Worcester Rd., P.O. Box. 30
i *JNVOICE*
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Natick, MA 01760 PH: (5081 655 -4200 Fax (508) 655..0899
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; SER ICE ADVISOR:
i
www.brighamgill.com :Zvt=i.~~.n
,'<Yi,;'/:,·w,~-y-~g<~!I:,1>:.1.
5032 EDWARD SAUNDERS
0~;1~~~ 1) i ~1;r~::;~i9.'.NQf;fil~R itj0~;1\~Not1~iEb))At.Et
:g~:~STK
4
0 : 03 03DEC 5 l ·l: 19 04DEC15
CASH
04DEC15
LR:BRIGHAM-GILL l)DOD
NET TOTAL
pam ~ 4ny :a,rani~s the ,cces,o),.! !o1dE~~~~~~~: :~hR::.~:::.···.ni,iJnde1Slgnecl,~purcl>utt imde,starld, Ind L 'YTr.:il $¢~iP.J!QN:r .:\ ':'. :.}i~:'/:./ J(T.9lAt~\f<rZ(J::
1-=-:-!'~~-:-:::':-----+--------- or 1grees1mat delilcr makes n 1warrantles ol )eny kl11C1. tXl)ltsS or implied, and disclaims ~I wettanr s, i11cludlng warrantieo of t-='LA':":B~O~A,:-A:-M:-O~U:-N".:T:----t---------
m,,eha"tablllty fitness fo, partlcul11lpurpese, with reoard 10 the pans end/or aecenorldh,urchued and tntt L'l no event shall PARTS AMOUNT dteler be lia\>le for lncldentel consequ,mlal damages or commercial losses arising out of suth purchasejThe undetsfgned purchaser
&f· L~ furu,er,agrees l~at the werr
exdude'd ~V deeler, lflclude, but a ·· I\Ot limited to anv wau,les that · ch parts ar<J/or accessories GAS, OIL, LUSE
of merehant1ble qua!i1v o, thin they will ena\>le any vehicle or anv of its svstems to l)erfo w ith re1Sbnabtt safety, efficiency, or t - = ' ~ ~ . . . . , . , . , , . , . , = - - - + - - - - - - - - -
comto,rlt·
f
. . " LIMITED LABOR WARRANTY" .
.
I
\
SUBLET, AMOUNT
The repaif laclllty guor111teu libot '" In pe,fo'ffllng tha repairs listed OIi this rep111 order or aperiOd·of 90 days or 4,000 miles MISC. CHARGES
fWhiehirver ~ flrsll lrorn date such repairs were completed. II oar re~alr or replace
j ·, 11 pel'fod. ·we'U fix Ii 1tee of char .
.
I
IDISPOSAL OF HAZARDOUS WASTE
111 lails 111 r,ormal sm,ice w~hin lhal Il-'-T=:O"'-T:,:.,A:..-,.L:""C-'":":"H".'"'.'"A'.-'.=:'R."-"=.'G:'.~"'E.'"S:,"-~-----1-+------------------LESS INSURANCE
~ ~ ~ , - - , - - - - - - + - - - - - - - - - The Sme of Munehustrm ~uires Iha ell huardous waste IOii, Solvents, Al\ti·Fte,,.ie, 01c.1 must be di,poseo ot by a ficonsed
I oAollmy reeeh:_aior9reInfoerndesnpvolru0tl1mofent1>eul~
seie manner. ·
dous wasie reflectS
our
co<lfo,mity
to
,,ate
law
in
2ddilion
Iii to air
concem
lo·
the
preservation
of
the
1r .:::.S:A:L:E:.:S~T~A~X:.__ _ _-+.~~i,;::~?:::::~..,,..,~
8""front11ent .
I
M
PLEASE PAY
.
Alq PARTS INSTALLED AR E NEW UNLESS SPECIFIED OTitERWISE
THIS AMOUNT
ii
ii
-
INVOICE*
l I
BRIGHAM GILL
CHRYSLERJEEPDODGE I . 817 Worcester Rd ., P.O. Box 30 Natick, MA 01760 PH: (508) 655-4200 Fax (508) 655-0899 www.brighemgill.com
0~;1~~~ ~g~E :;);f;).%~'.~J;Qf:,;~... t~WfftJ t u$1}iNOti~iiOJ:D~tfh-:. 4
1 o~:o3lo3DE 5 11:19 04DEC15
~ l
- STK
LINE 0PC0DE TECH TYPE HOURS
111
l
\
CASH
04DEC15
LR:BRIGHAM-GILL l)DOD
! LIST
NET
TOTAL
ri~~r~:,1~
(J}tt
·;
?~ttih
.f~itl~K \j ,· · ,······ :-: "J. :·-~-
~: .~:·~·: 1{.::':
I
i!t\f~j}
1..,.. ID : · ~
! ~
Sale
Ref · : e08
H
fotry l!ethod: $wiPtd
12:~l:44
;tliPr Code: ~i\4C
I Sat~:~
Total:
s 768.01
g:i~rtr.:~1ai~~ii§::'t:-t.~le\t7?~~§~ M-P_o_b:r~;:-::r:o.-:._ ~·-·-=:'I;-~::-:-=:~·:;~~i'-:::~-:::.~..:
_N:'._·_.t_::\ -'-;:_',_r ;_--i:{;:'_{_ _'=··_":__,,;_,_r _:_i _,'i_'_t_ _:_r"'~-P·:..~...;.;..·';..·~:·t.I-.=".'-'~'l:;f·:;._.;_? '_f_r_,_\ _,·_i=_=_f
any wertanlil afu,artlol1l!fmager,ceeh$anthtaabtl
he warranti
quaUt't 0< 1h
etx!c\eluvdtw<mI b·,evrmdbetaelelr!<,IVinvcleuhdlec.lebourt
ere tnv
nooft11li1m~ilyeSd(etmos
1<>
ptrfimn
ii!1\ha<1es"uoeNt,Pplatr,~safa·nIVd/.oerlalicccieenss~0y1.ieoss ..--G,,.A...S,,.,...O.._IL_;_L_U_BE_______________O__· -O-O~ - -
l comfort.
~ ;LIMITED LA80A WARRANTY"
\
~ s_u_BL_ET__A_M_o_u_N_T_ _ _+-___......;o;..·;..;;.o...;:oe,___
101· T\',e repair tacmty G e ran1ees the I l>or used In petlormlng the 1epoi1s bte6 on this re~ir order
lwhlct.ever comes llrsO lt<>m t dete ...eh'repal14 · were completed. If OIJ' reP11ft or rtpleceme
period
tolls in
of 90 days or 4,000 miles
normal service within Iha,
l"":MT:'O.I:~ST:C"::A.":-LC""C.:t':'H\"A:-.AR':'"GR:':GE~:ES:'.S:--------+---------:7"7"6~570,.--..-0:90""9c....----
I ·· \l J i----------. . . I . perlod, wo'II flJC h flee of tflerge. ;I
DISPOSAL OF HAZARDOUS WASTE
LESS
------INSURANCE
-----
-
--1--
------
:'-"'
..O;...aQ..0..""----
-
-
1-,---~~---------.1---------~.:.·.:..:::....---- r---------------1~,,,..,..,..,.,.,..,,,.,,..,.,;:;,.a..·-;:;,.:~.,,,,-,,,. 1 The Stlicelof Massaehuseus re o, 1h11 el hazardous westt 1011, Solvents. Ant~F,eeu, etc.I · ust bed' posed of by I nunsed
Cl)l\\l~tto·' in.., en-.\1011men1a11y e 11\aMe,) i ,
:\
SALES TAX
An~ cha,(le tor ClsPOUI of hazs1d I waste te!ltcts our '°"fortnily to 11010 Jew it'I addition 10 °"'1co11eern for the are>ervoiion of 1he
O 18
;:;i~;:;.~rt1~t~J~'.~~j~~~~~i~:\~ _ ,ronm~t.
AL L p ATS INS~ALLEO ARE NEW UNLESS SPECIF!EO OTHeiw,se. \
~~rs~~tJNr
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SA1'\1's ~~TO I!
St 115 Washi·r:on I
l Weymouth a 021~8 78I-331J 969
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Sam's Cell 78~-789-0351
Customer: Address : City, State: Day Phone:
1::f·'" i ServJe Writer: Sam Draik }
JM
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1C4PJMAK7C
Night Phone: Fat: f:;'
Milea!e:
t 67238
Estimate Ref: 10683
; .
Date: becemoer 23, 20 .5
~
\!:~~:~:~ ~ ~:~=}0[~=:=:~~~=: Time:."06:0t}RM
.i '
·;~:}\I~~]~~~-~ I
J Water Pfunp
=~~~.
'
l ii
.
: I
l -~~~~:~~~nded
!
Water!Pump
'!
i530221~9AC
1 ; 64.95
64.95
Co'ntact eater for ost curr~nt part and price
I
,
infdrmatibn.
f
1
Antifreeze
; I
Repla~e (B)
I 1.95 150.00
11.95 150.00
Labor Total
150.00
· I
___ P___a_r_t_s_T_.o._ta.__l__.._ ,.._______________..____7_6_._9_0
Sub-Total
226.90
,,·,-I
Signature
Parts tax -6.25%
4.81
----·--.·--·-----I-·------ -------·-----
Total
$ 231.71
~ \ Please keep this sale receip · for you warranty
:i , If you have any questions o~ commdnrs please
' i
H Email us at samdraik@yahoo.com or call Sam1s cell 781 789 035 J We appreciate yo~ busineJs
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Date
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D .1.\I.I. U .I. .u-11T.I. U .I. J...J.I..J
.CUSTOMER
CHRYSLER JEEP DODGE
817 Worcester Ad., P.O. Sox 30
*I /°ICE'
Natick, MA 01160 PH: 15081 655 -4200 Fax (508) 655-0899
www .brighamgifl.com
PAGE 1
;:-:7.;J'Jf. ljJ7.,t'..,~
. 'lillrJ®11J@
ADVISOR: 103 7 DAVI D MARONI
.·.!l'.t:.'')/V:· ':':;()i ;, ~,:~:;:,t1CENSE:\k J :.::''j"·l91l~E~GE~Nt.'.O.UT:~r. :·,:;J'~G
.
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WHITE
, 12 JEEP LIBERTY
1C-f!PJMAK7CW
;r1NtsV:tiio,f Eg:' tf.l:O.Q :Elf{ f..{',:·,w.~'RR(~X.iff:} \W( \)JP.~.9M1.S~~t :'fn
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17: 00 04MAR 6
0~;1~~~ 4
2) ro~qTK
69 711 69711 5978
.:;:·./ flt..J~Wf ff\PAYM#~Jh\tUilt1NY.AP.'.A.'~{f;nr
CASH
04MAR16
LR: BRIGHAM-GILL 1) DOD
LINE'. OPdODE T CH T¥PE
LIST
NET TOTAL
~ \!CU~.TOMERT ST $E'S)'.~ H:E\ ~L·.:BUD$.: t S OUt·f$AlN . :CHECK AfID.;.~S~ORT·= · ,·,. ,. ·,.?='??\ E'>i';'·f,:: i/};::f::,/?i
.')\),Jt:S~=]'' L~~ \ -,2GJ,s . ,- .·:,'. o~ER, ~s,~~E~imru;s-~.krHom
~t-~:;·~·-,:.~~~·~· .~i·.·Bt~E~'=.~~~~Y w:i;~.L j~· i o.Fi'g.Jg~.,.i,~·.L!~J.~H4: .. · ·
·.. . . . . . . . . . . J . .. . . . ·
6_-.~K·: .. · · · l · 1,f,; )"'' ·-r,r,v·...-:...... . ... : ... ,. . . 0 0 · .. . '"'H·~. .., ... . $
< +S~' '.>",'Af-a'V'/:''Si!} Y/!~7~~;:.;:
·:m"'"'·;·· · T.: 'NE·:<.·21\_;.·:-:-:,··~-:·'=-~ ·<·:·:.::·~:··;<···::-.·:o..·=-:··:·o·.....:r.i::····:,:.::.·=· ·\#. ?t ??t\trttr.B'~,:..y:tw'=t
~~: ;~,:~:;it:,:~1:::::::::::~::: 57 IGNIT ON SORKING AS DESINGED ATITHIS TIME.
.. ;:; . ·
[~:;;:l's,:· o::::~: ;;.;~:::;::;:;;:~;''.:; :'.~'.~!J!~§b::~i:
.;:Ii¥.~1Il~uf~~ *I1;.; .;~~:~~~t~l~-;~~i~~*~;
-~!; z 1
*{,, **~:* · t.*·**)i '!!(* ~-*/11' f ;tf"'·*·:f *''...:/·,.-:: :;:,:-:. ·.f ·t}:, .:x)/\·.·::.s<:
E} ·'.?.~~. ~~~ AN . FI.~J~.):~GI!: ..
.'\ .-f ·~~L~~;~t.ti:·;~~: .1i·~. ·.: MAi·.s ·~ iPO~·..)~lJB~
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~ .~7. ~\ . . . .. . i :~-~ '-
·.2~15 :·~:
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.'·<<·;·.'.i'f'.\ J·.f::
:«;,~l; ~~~=: ), .:~i,ZQJ6;,- ·.,. l .....,..,;,,:, ........ <;,'$".:S·',)'lJ''- icpJ:;;·:,,).~.,b:.:e,Ji:<!'llc.' -~ :'if< F:: l' }. . ;·' '· · '. ,' .n·. ,,·. ·'·.,.,·.'."'"·~ . .,·-.-,~>;.:· ,·..
~:.-.,,.i;?"' ,i.-J~r · ~ - :- ,4 . ~,
~~ , , ~ 1',;' ··.-. ·
~~ ·: ..:/'- .: :.~... ;v/,,.::'f-·?..<;·.:>' :i ~:lio'<;';· :-~·: · :
~· 10· · .4.5 ·~
:.i =o·.: .:,::n·~.·".'5' ·.:
:J~~>. ,~;~!~i-~~;n:~ri~~-\ }l: ~r 1 518 23 1AA !FILTERi ENG.INE10IL i { \ '.·',3·v.:~\,:,. , ~;,iJ;;~6 . 50
6. SO
6. 50
~:<
:$:) 6~~ ·;~:~.·~~~·~:~.~; triti/;,f~~ft;;,:~T~I~-~~,;.:~f . ;~ \~
~:·. Go' ., :,:..
A
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An'
en,
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1 ii 'i:;~~~si::1f\f? ,,:}~ :~;;i~~,1~:J~ek;~·~~ J=~r~~~°:tb ;;[;::1;~,~2~?.a:~:c!~:[~i~~e =~~~1'i!fJ:~nd:~:~~!.'~~
tT:ff:::J(T~f:4¥.~tiWntf
~ ~ ~ ~ ~ - - - - + - - - - - - - ~ - me1chmi1ablll1vot Illness lo, a banlcular l,u,pose, with rega,d to the l)ans and/or accessories purchasedl,and that in no ev·nt sllell PARTS AMOUNT
duler be liable for incldemel o bonseQutntlat dam~es or comme<ciaf lossM arising oul of socn pv,chtlse. The unclersig~d pu1c~,aS1!1
::r,%:e<chanlltle ·~Y o, further igJffS that IM wa,.an s excluded by dealer, Include, b11t a,e not limited to any warranties !hat su h pans and/or accesso,ies GAS , OIL, LUBE QUafity or~at they will enable vehicle any ot its ,ystc ms to perform··~·wilh reas natle sate1v, efNciency, or r,:S~UB'.:".L-:E:::T-:A~M~OU~~ N ' " = T : - - - - - + - - - - - - - - -
oraer . ·
I I · LrMl,EC ~:,eoFWARRANTY"
Th~.'epai, fecilitv g.,a,anioes ti fabo, used in ps·fo·,r. a; ~h· .., ..... ·· 'is'M·.n t!1i~ ,e~air
r a period of 90 dsvs o, 4,000 mUes MISC. CHARGES
lw~ocheve1 ron,8 f,rscl f1om e dale such··,,e'r, "'"! ~,.... . ;P.~. I' : repair 01 replacem~nt fails in normat service w ithin that 1-:T=o""r=-A,.L, -C"".H,.A.-:R""G"""E.S .,. -- - + - - - - - - - - -
. tr 1-----------~--------- ptrlod, we'll fix it' tree of chars
'
~·
J O' SF'.'lf. . ,:F ~1.1;u1RDOUS WASTE
LESS INSURANCE
Thf St,re coonactor
of ln
aMn a
sach\,se1:s r nvlron ,~ e ." alt
sairteesm:lalJn,~arl.l
hnn!"'r:- NDStt
·
·
10,1 .
Solvents,
An ti· F1e e ze, . .
e1 I 111
must
be
disposed
ol oy
a
liun.sed
· SALES TAX
Aft'f charge for drsal o' ~az OIJS wast, ~:ts Olli ,Ol\lota:oty 10 State law Ir, O<ldotoOn 10 ~I concern for the p reservalion ol the t -- - - - - - --+.,.....,,-,--:-..-----,-....,..--,-..,..,.,~
? f ellllircnlnent.
I ,
,!'I
PLEASE PAY
·. '··
:.,:'IJ :f:.i ·.
. · · .· Al ARTS l~S1(,L:.E - ARE N:W UNLESS SPECIFIED O ~ ERWISE,
THIS AMOUNT
1:1
r,ni::Jrr.nuv.~ f"tf\r>v
'-u~·J,: u
/·
J:<.
COIPY
II
1
l I
BRIGHAM GILL
CHRYSLER JEEP DODGE
\ l 817 Worcester Rd., P.O. Box 30 Natick, .MA 01760
PAGE 2
I
PH: (508) 655-4200
I
Fax (5081 655-0899 www .brlghamgill.com
SER ICE ADVISOR: 1037
CASH
04MARl6
LR:BRIGHAM-GILL l)DOD
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,·,<",,.·.'·r·p.rr..NH]jAtM~V~JA,·NfAfiM·QEu"'EINsT:~rTcHiNE's: U?·P?EE~·
'RI-GHr-t· ME,.
\@ORNER:!
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'~~,:::~; ~!:.·J, i ;m;,;;;pj~~~wJB~i~~;K~:F%~S~~~~~~;ij~~~¢~~~?~; :,:;:,'. =·1·v;, .,.,,·,·;.1x.:===i·""· ,,.·=.··,,:·t .;·t.~:,·F"'{,~p;;,, ·.::-,,·}=···:·...\....¥ou:-·t:f.Jowdmr"11AvE ·£·=·BooY~<'=si:rop-:s',':vis"sER'V:I'GE'1£AtJtt1;;:- .·,,.·,.,f,:
it
sos-..~·ss-4 oo IT'S A PLEASURE TO SERVE You .
~. · ..:~;<_ .. .. · ~~·,·:~-=.·. ~ ~..:,.1;_; ~ ·:,.·.f,.,<: ·:..~-.-~.t.:.~_:;_:·._J.·_;.~.=.·
:.~.,_:.·_(.·;_:._: ~.·-..>· :-_;_~._:;_..,.~.-·
$ !:l:~:::t2 :~:if~i~\: -:~~:: r::·::%.;:~r:·:\:::~t:··:.···::.:::::::.=.::·::~·t ~:..
,
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~fftlllf1tffft- ~;titt\\~2:~1:·i1:nt;r1~·it:i~))!.;}ff}}1litit.tit??ft:\ :;:}\llk\/~~t:~)·;·A~·f::WJ}~·, ,.,..,,._,.,;..,.,.".,,.
t ·~..,~
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·.~:/ r·:·~~:-;:i:,.:-.-.:·
{IJti,·ii~K)htE't~,h=i::':fLK}={i.<:··:_:£,,;,;/i\:i/.·:::·;.
ti .
:~={~1:.:b.res"·n~ sf;~:;:1=~~1;:;.;L:~;~;1~~~1~::;~:::esJ ~~~r:rn~~;:::,~:.a~.. A~:~.. b~~f:iel
'_t·_::{_~-1~~~--~-~-~:-o_R·-~-~_io_<N:_:_,r_\,}_;_,.;\_'+</-;-r_\ _'"E¥__?_r r_~;:=o_,O.. ·:=x-'~t::;,}_?_r _\ /__%
merche~tabilitv or lltn!!Ss for a ·nlculor p~rposo, 'wit/l ,egard to the paru artd/or accuJO<le, i,lirchased :~ that In no t'Vtnt , hall
f 1-.,..,-':"'"'..--,-,--,-----+-----=.::....:..a::..::.--- dealtr be llable fot lncidentaf or ·<1Uential damages "' commetcial losses arising out of such relies.. e underalgne<f purchase,
funher ,grees that the war,antl· Jexcludod l)y dealer, Include, but are not limited to eny warrant that su pans a,,~/or ac'9Ssories
i--,=,.,..,,.,,,..-==~---+-------.a·. ert of nierchontebli quality or th they w~l 'enable any vehicle or anv or its systems 10 ;e,rorm ith te,so bla saft!Y, tltk;iency, o,
PARTS AMOUNT GAS, OIL, LUBE
1.9 , 5 0 O QQ
.::...a:...--
l L I ·. j comfort,
"LIMITED LABOR WARRANTY"
~·
SUBLET AMOUNT
O· 00
the this The re1111t:teclllty 9 aranto<'S the or used In performing ,er,airs fisted on ,epai, order ta' a period o go divs or 4,000 miles 1--,Me-:le-:S:-c,..._c,,,H_A,..R-,G=ES=----i-------'4;..·;..;;;5:..0;::..._ _
lwtiiche,,er comes litsO from u,
I' l 1-----------+----.=-.::....:...::.:::;___ period' we·'ll fix IftrI~o of ~arga.
..,nti·Fretu. The S11w of MassAchUSffls re
erat os
e sui:njlrepalrs wme complet8'1. If our repa1, or replaceme.
D·IS·POSAL OF HAZARDOUS WASTE
that hofft11ous wmt 1011, Solvents,
etc.I
fai ls
:
mu.st
in be
normal service d,;,posod of by
wi o
thin that Ileen.sod
TOTAL CHARGES
1-L-,E-S,-S:-,I.N...S..-U-R,A-N-CE-
-
-
-
+
-
-
-
-
-
.
:
:
.
3 ..
4 .45 ;Q:·..;Q:;.,.Q;::..._
_ _
·r conuac:1or 1n end-fr.o."menh11t1yda e mannor~
· --'d
II
Any chl,rgt 1or sp.,..,1<I1 lllat wastt 11eetS o-.,r CO:\1orm1t)' 10 State 1eW on "" ition to OU lconce1n fo the preun,arion of the
1
N'ew envlro~·~ ·. . . ,,· .ALL p RTS rNSrA~LEO ARE
UNLESS SPECIFIED OTH~~WISE.
SALES TAX
;~~l~luyNT
1 .22
{i11=J:i;r1t.ffiti!1!]t:iY~'liI[1l!;
Natick, MA 01760 PH: 1508) 655-4200 Fax (508) 655-0899 www .bri9hamgill.com
·A1tf<:>.µ.9.f:IJ rttn'X~A-. m!JWJWM~-~~/.MP.P..~P:;=;::q;:a1KEt<, nw==~:i · v1~ · :·::-\;,.-·gi,:,;}t ::, tu9.ert?~J;i ;'.::.::,~1te~~e.-1,~i'.'<?1r1;-r-,·; ;.;· .f·A~
WHITE / 12 JEJP LIBERTY
1c~ PJMro<7
:;JM$VG:''~D~~t¥ PRO_i;:U.AtE, ;wARRi-'~EXP.;T ::::d~h~=f'BOM1$.EO:{,:~:
:/ :pp:
< _ _i_ ...............1:...:;1.;:;1.;;.3._1.;..,1;;;;.;:1=3'---~7"'-6""'9__7_
;
j}:% ~:;:t)MY}i,PAT~TtfHN'~
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nJ!ndersignj wrchaser unc!etstands e<ld =f;/£pES¢R!RT(if.l\i~:/:/ :;)::;r \F':::J;!;!J.~L§:;'.:'
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s morchantabiflty br hrneu for par.,cularJ purpa,e, w,th regard to the garu and/01 accessorl pu1d 1ased: and that in no event shall PARTS AMOUNT
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warl'h further agrees tliat the w&ua les excluded by deoler. include, but are not limited to a ny
IH th~ ;(,,;h parts and/or accessoriu GAS, OIL, LUBE
will ere ol merchant~!ble Quarotv lher tll!lv enable any vehicle or any of ils systems to petlo wi1h realonable safotv, etticleney, or
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The repai, !J:ility 3uaran1ees te lebor u d fn performing the repai1s i;s1ed on this repair ord to, a j)efi of 90 davs or 4,000 miles MISC. CHARGES
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Document Recieved from Customer Cair Number:
Date Received: 2016-05-25 11:59:38.996742 Files Not Recieved: 0
CASE MANAGER WORKSHEET
Revised 12 18/2015
Air module and drive side window switch need replacement Repair Resolution
Don't Know No
05/03/2012
No No No
Who will be the best person to cont act first ? Dealer What Answer Connec t Docs will be used?
· ---------------------
What information am I missing and what questions do I need to ask?
What are my int entions/thought s/direction?
Mileage? Diagnosis? Pricing? Rental? Parts ordered? ETA? Expectations?
See if we can do some type of goodwill
Does this vehicl e meet state LL requ irements? No
State:
FRA state?
Business vehicle? Choose an item. # of allowed repair attempts within the specified period? Choose an item. # of allowed days out of svc within the specified period? Choose an item.
Is there a confirmed defect? Choose an item.
If yes, what is the defect(s)? Is the defect covered under the manufacturer's warranty? Choose an item . Number of repa ir attempts? Choose an item.
Tota l number of days out of service Choose an item.
Does the defect substantially impair the vehicle's use, value, or safety? Choose an item .
Document Recieved from Customer Cair
Date Received: 2016-06-03 12:31:13.264408 Files Not Recieved: 0
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CUSTOMER#:
-
"'INVOICE* PAGE 1
BRIGHAM GILL
CHRYSLER JEEP DODGE
817 Worcester Ad., P.O. Box 30 Natick, MA 01760
PH. 1508) 655-4200 F'll)( (508) 865·0899
www .blighemgill.com
SERVICE ADVISOR:
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WHITE
IN SVC. DATE
JEEP LIBERTY
DATE WAF.IR.:ExP.;
1C4PJMAK7C
RATE.
66638/66641 T9282
PA'l:'MENT . :· UW. DArt: .
17:00 03DEC15
CASH
04DEC15
LR:BRIGHAM-GILL l)DOD
07:03 03DEC15 11:19 04DEC15
LINE OPCODE TECH TYPE HOURS
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NET
A. CUSTOMER STATES P.RI~DLE L:t~TS·:·
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58- ANTONELLIS, fu'n'l-fONY ' LIC#: 26'15.
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CUSTOMER STATES PRINDLE LIGHTS I-NOP.REPLACE
****************************************************
B·--cus'i'OMER STATES HEAT. WIL,L NOT BLOW ·oN FtoOR
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CUSTOMER#:
*INVOICE*
PAGE 2 SERVIC E ADVISOR:
BRIGHAM GILL
CHRYSLER JEEP DODGE
t:11 7 Wo1cestor Rd., P.O. Box 30
Natick. MA 01760
PH: (608) 655-4200
/:al< !608! 666 0899
www.briij!,omgil.com
r:::·~· ~.. r.r.~
tJ T::rx;; -f::riJ
5032 EDWARD SAUNDERS
T/\G
WHITE
12 JEEP LIBERTY
66638 6664 1 19282
IN SVC, DATE PAOO..DATE. WARR.:EX-P--,-+---.....P..~ R - - - -- - -- - - - - - - - -.......------P-AY-ME-NT-- --.I'N-V-._~OA-T-E-'---
04APR:5 D
17:00 03DEC15
CASH
04DEC15
-'-'--'----------------------1 .·. R.Q, OP.ENED
.·cusr. N01'1FieD .DATE OPTIONS: SOLD-STK:
4 . 8.15 2)NONE
LR: BRTGHAt"I- GILL 1 ) DOD
07:03 03DF.C15 11:19 04DEC15
LINE OPCODE TECH TYPE HOURS
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FIND MY NAME IN THE UPPER RIGHT CORNER, DO YO
. U .HAVE :A.NY .QUESTIONS? .? 'CALL ME ·1. CAN HELP . DID
YOU KNOW WE HAVE A BODY SHOP? WE SERVICE ALL
.. f'A]U<RS ALL . MODELS . & ARE ON .INS: CO . PRijFFSR.~ED .
VENDORS LIST'S. WE DO IT ALL ONE PHONE CALL.
· 508~655-4200 IT.'$. A .!?LEASURE TO SERVE! YOU:
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DESC/ll?t iO,:-;
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassistre@chrysler.com Date: Thu Jun 09 18:10:35 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Recall Information
Brief Description: -----------------INCOMPLETE ACTION TAKEN ON RECALL
Comments: --------I took my car into my local dealership (Town and Country), where they said that they would take care of the recall regarding the active head restraint on my 2012 Avenger. My airbag light in my dash came on since last year, and they told me that they did the recall but that the airbag light stayed on, and that the reason is because of the occupant restraint control module. They said that would need to be replaced and that that is not covered in the recall. When I am looking at the information online regarding this recall, I have seen where it is stated that the occupant restraint control module may be replaced if needed at no charge. So, how do I get this taken care of???
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name: H
From: customerassistre@chrysler.com To : Date: Fri Jun 1O06:58:28 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance DearThan k you for contacting the Dodge Customer Assistance Center Regard ing your 2012 Dodge Avenger. I am very sorry to learn of the problems you have encountered, and your frustration in the matter is understandable. I will be escalating your case to involve a case manager in order to rectify your issue as quickly and efficiently as possible. We certainly do value your business and want to get this resolved for you. A case manager will contact you to address your concern further. We look forward to addressing th is matter further with you. Than k you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-4A-DODGE (1-800-4236343). Sincerely, Pam Customer Service Representative Dodge Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE EMAIL CASE NUMBERREPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ lD=KMM9761990V56308LOKM& Original Message Follows:
Recall Information - Chrysler Brand Site Brief Description : INCOMPLETE ACTION TAKEN ON RECALL Comments : I took my car into my local dealership (Town and Country), where they said that they would take care of the recall regarding the active head restraint on my 2012 Avenger. My airbag light in my dash came on since last year, and they told me that they did the recall but that the airbag light stayed on, and that the reason is because of the occupant restraint control module. They said that would need to be replaced and that that is not covered in the recall. When I am looking at the information online regarding th is recall , I have seen where it is stated that the occupant restraint control module may be replaced if needed at no charge. So, how do I get this taken care of???
VIN: CN2
Mileage: 81719
Servicing Dealer: Town and Country Car and Truck Center
Title:
First Name: n
Middle Initial:
Last Name:
Address 1:
Address 2: Unit 5
City: Alamosa
State: CO
Zip:
Email:
Home Phone:
Document Recieved from Customer Cair Number:
Date Received: 2016-07-08 20:10:38.331700 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18 2015
1--------- Case Manager:
Kassy Urbina
CAIR Number :
Customer: C
Vehicle :
2012 DODGE AVENGER SE 4-DOOR SEDAN
Customer Email:
n/a
COIN Updated?
YES
Customer Text # :
hat ·s t e eason t e c se is being ope ed?
Air baQ recall , needs head restra int repa ired
What does the customer want fro m FCA?
Cost assistance due to it being a recal l repa ir.
Who has the vehicle?
Custo mer
Is the customer in rental?
No
Does situation fa ll within the Warranty Goodwill Administration Process?
Has vehicle been diagnosed?
Original Owner?
No
Yes
If yes, what dealer performed the d iagnos is?
# New : 0
Yes
TOWN AND COUNTRY C G , INC
1
Current mileage? 81719
Yes
536
04/18/2012
MVP Contract? (Mechanical, Maintenance, Other)?
3rd Party Service Contract?
None None
VIP
Yes
GPOP
No
Reason Codes
Yes
Approp r iate?
No Legal or Arb case?
If yes for Tech Connect, note:
Extended Wa rran t y?
No
Restr
ictio
Yes Recall? No
n?
Active/Recent STAR cases?
No
Previous OM
Notes?
No
Previous CAIRS?
No
Tech Connect
Yes
detail?
Dealer/Distributor Service Instructions for:
Safety Recall N38 / NHTSA 13V -282 Active Head Restra ints
2012 - 20 13 (JS ) Chrysler 200 and Dodge Avenger (Reprogram TI PM)
Who will be the best person to contact f irst?
Dea le r
If other, specify
TAPS I STAR Escalations- Case Management Handling Process
What Answer Connect Articles will be used?
Answer ID 23008 IPublished 02/20/2012 05:03 PM J Updated 04/20/2016 03:34 AM I
Access Level All Agents What is the TAPS / STAR Escalations Case Management Handling Process?
What information am I missing and what questions do I need to ask?
What are my intentions/thoughts/ direction?
SM willing to help customer See what can be done for customer - technical support
CUSTOMER CAIR PREP-SHEET
Revised 12/ 18/ 2015
I s this a Final Repair Attempt ( FRA) state? Yes I s this a vehicle reg istered to a business or used fo r business purposes? No
Are business vehicles covered by the stat e lemon law? Yes
# of allowed repa ir attempts wit hin the specified period? 4 According to GWA, # of similar/ related repa ir attempts? 0
# of allowed days out of svc within the specified period? 30
I n your opinion, does the alleged defect substantially impair the vehicl e's use, value, or safet y? No
Number of days down if known? Unknown
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-06-13 16:33:47.376339 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18 2015
Case Manager: CAIR Number: Vehicle: Customer Email:
Pat Riet
What is the reason the case is being opened?
What does the customer want from FCA?
Customer:
ORT 4X2 SPORT UTILITY 4-DR
COIN Updated?
Yes
Customer Text#: N/A
The airbag module needs to be rep laced
Would like assistance with the repair
Who has the vehicle?
Customer
Is the customer in rental?
No
Does situation fall within the Warranty Goodwill Administration Process?
Yes
Has
vehicle
been
diagnosed?
Yes
------------..--...1
If yes, what diagnosis?
dea ler
performed
the
WILLIE RACINE'S INC
Original Owner?
No
# New:
0
# Used :
1
Current mileage? 58632
MVP Contract ? (Mechanical, Maintenance, other)?
3'd Party Service Contract?
Does it look accurate/ make sense?
Yes
No Chrysler service contract
Unknown
VIP
Yes GPOP
Reason Codes
Yes
App rop riate?
No Legal or Arb case?
Re
str
No
icti No Recall?
on
?
Active/ Recent STAR cases?
Previous CAIRS?
If yes for Tech Connect, note:
wee
Yes Yes No
536
I SD
Ext ended Wa rranty?
Tech Connect deta il ?
03/01/2012 No
No
Who will be the best person to contact first?
What Answer Connect Articles will be used?
What information am I missing and what questions do I need to ask?
What are my intentions/thoughts/direction?
Verify mileage. Check on diagnosis and costs. See about D-12-27. Assist with the repa ir with a co-ay
Is this a Final Repair Attempt (FRA) state?
Choose an item.
# of allowed repair attempts within the specified period?
Is this a vehicle registered to a business or used for business purposes?
Choose
an
According to GWA, # of similar/related repair attempts?
item.
Choo se an
item.
Choo se an
item.
Revised 12/ 18/20 15
I
CUSTOMER CAIR PREP-SHEET
I
Are business vehicles covered by the state lemon law?
Choo se an
item.
# of allowed days out of svc within the specified period?
Choo se an
item.
In your opinion, does the alleqed defect substantially impair the vehicle's use, value, or safety?
Cho ose an Number of days down if known? Unknown ite
m.
0 days
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Fri Jun 17 01:50:40 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------Seat Belt Light
Comments: --------My Air Bag light comes on. I took my 2013, 200 to dealer; they performed Recall N38. Returned to me with Air Bag Light on. I took car to my auto technician: he wants $500 to replace Occupant Restraint Module (plus dealer has to reprogram system). Recall data mentions the module in question (2011). Why isn't this problem warranted or corrected by Chrysler?
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Fri Jun 17 04:42:58 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for contacting the FCA Customer Assistance Center. We are very sorry to learn of the problems you are experiencing with the air bag light and completely understand how frustrating this must be. I would recommend returning to the dealership as they would need to see the vehicle in order to understand the issue that are occurring. There are always so many variables that it is not practical to diagnose your vehicle via email and I want to make sure that we identify the issues accurately for you. If the air bag light concern is deemed related to the recent recall repair, the dealership can complete the repair at no charge to you. Therefore, our dealerships are the best resource for you to utilize in the instance. If the vehicle is at the Dealership and the issues remain unresolved, please respond using your method of choice, either by phone or by using the link provided below to advise us of this information. We will be more than happy to further review your situation at that time. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-FCA (1-800-247-9753).
Sincerely, Carol Customer Service Representative FCA Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9770692V52978L0KM& Original Message Follows: -----------------------US Customer Service - Chrysler Brand Site Brief Description: Seat Belt Light Comments: My Air Bag light comes on. I took my 2013, 200 to dealer; they performed Recall N38. Returned to me with Air Bag Light on. I took car to my auto technician: he wants $500 to replace Occupant Restraint Module (plus dealer has to reprogram system). Recall data mentions the module in question (2011). Why isn't this problem warranted or corrected by Chrysler?
VIN:
ON~ Mileage:
86350
Servicing Dealer: DodgeChryslerJeep of Vacavillle
Title:
First Name:
1111
Middle Initial:
-Last Name:
Address 1:
Address 2:
City: Vacavi lle
State : CA
-Zip:
Email:
Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-06-22 09:53:49.463835 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18/2015
Case Manager :
CAIR Number : Vehicle :
I
. . ·
· ·
Customer Email:
I
What is the reason the case is being opened?
What does the customer want from FCA?
Who has the vehicle?
Owner
Customer:
COIN Updated? No
Customer Text# : N/A
Air Bag Lamp On/Flashing
Wants issues fixed with no cost to customer
Is the customer in renta l?
No
Does situation fa ll within the Warranty Goodwill Administration Process?
Yes
Has vehicle been diagnosed?
No
If yes, what dealer performed the d iagnosis?
Current mileage? Does it look accurate/make sense? 99,820
Yes
536
MVP Contract? (Mechanical, Maintenance, Other)?
None
3 rd Party Service Contract?
Unknown
Extended Warranty?
VIP
Yes
GPOP
No
Restrict ion? No Recall? No
Reason Codes Appropriate?
Yes
Active/Recent STAR cases?
No
Previous OM
Notes?
Legal or Arb case?
No Previous CAIRS?
No
Tech Connect
detail?
If yes for Tech Connect, note:
01/07/2013
No No No
Who will be the best person to contact f irst? Dealer None
What Answer Connect Articles will be used?
If other, specify
What information am I missing and what questions do I need to ask?
Confirm customer's expectations
What are my intentions/thoughts/direction? Get issues fixed and help with costs if possible
State:
CURSORY LEMON LAW REVIEW
NY
What is the alleged defect? Airbag light
Is this a Final Repair Attempt (FRA) state? No
Is this a vehicle reg istered to a business or used for business purposes? No
# of allowed repa ir attempts within the specified period? 4 According to GWA, # of similar/related repa ir attempts? 0
Are business vehicles covered by the state lemon law? No
# of allowed days out of svc within the specified period? 30
In your opinion, does the alleged defect substantially impair the vehicl e's use, value, or safety? Yes
Number of days down if known? Unknown
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-07-14 13:55:36.981147 Files Not Recieved: 0
CASE MANAGER WORKSHEET
Revised 12 18/2015
Case Manager:
PATTY ISAIS
CAIR Number:
Customer:
Vehicle:
2012 JEEP LIBERTY SPORT 4X4 SPORT UTILITY 4-DR
Customer Email: What is the reason the case is being opened?
Air bag issue
What does the customer want from FCA?
Who has the vehicle?
Owner
Customer believe that air bag issues has to do with recall N38
Is the customer in rental?
No
Does situation fa ll within the Warranty Goodwill Administration Process?
Yes
Has vehicle been diagnosed?
No
If yes, what dea ler?
What is the mileage and does it look accurate/make sense?
Yes
MVP Contract? (Mechanical, Maintenance, Other)?
3rd Party Service Contract?
None Unknown
VIP
Yes
Reason Codes Appropriate?
Legal or Arb case?
GPOP
No
Yes
No
Restrict ion? No Recall? No
Active/Recent STAR cases?
No
Yes Previous CAIRS?
If yes for Tech Connect, note:
Recall N38
TOOLS AND ACTIONS
Who will be the best person to contact first? Dealer
What Answer Connect Docs will be used?
Recall N38
If other, specify
Extended Warranty?
Previous DM Notes? Tech Connect detail?
Yes
No Yes
What information am I missing and what questions do I need to ask?
Does the issue have anything to do with recall N38 if so will repa irs be covered under warranty
What are my intentions/thoughts/direct ion? Get the vehicle back into the DLR for further diagnoses
LEMON LAW REVIEW
Does this vehicl e appear to meet state LL requirements? No
Does it appear there is a confirmed defect? No
State:
CA
If yes, what is the defect(s)?
FRA state? CA Business vehicle? No
Is the defect covered under the manufacturer's warranty? No Number of repair attempts? 0
# of allowed repair attempts within the specified period? 0 # of allowed days out of svc within the specified period? 0
Tota l number of days out of service 5 days
Does the defect substantially impair the vehicle's use, value, or safety? No
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-06-24 12:25:35.183564 Files Not Recieved: 0
CASE MANAGER WORKSHEET
Revised 12 18 2015
CAIR Number: Vehicle : Cust omer Email:
2012 JEEP LIBERTY No ne
What is the reason t he case is being opened?
What does t he customer want from FCA?
Who has t he vehicle?
Custo mer
Customer:
Air Bag Lamp On/Flashing Cost assistance
Is the customer in renta l?
Does situat ion fa ll wit hin the Warranty Goodwill Administrat ion Process?
Has vehicle been diagnosed?
Yes
If yes, what dea ler?
No No
Tim Short
What is the mileage and does it look accurate/make sense? 38000
Choose an item. wee 536
8/20/12
MVP Contract? (Mechanical,
No
Maintenance, Other)?
3rd Party Service Cont ract ?
Extend ed Wa rran t y?
No
VI P
No
GPOP
No
Restriction? No Recall? Yes
Reason Codes Appro p riate?
Yes
Active/Recent STAR cases?
No
Previous OM
Notes?
No
Legal or Arb case?
No Previous CAIRS?
No
Tech Connect
Yes
detail?
If yes for Tech Connect, not e:
CONTROLLER, Occupant Restraint fORC) Standard Procedure (AIRBAG
SYSTEM INTERMITTENT TEST)
'
Who will be the best person to cont act first ?
TOOLS AND ACTIONS
Deal er
If other, specify
What Answer Connect Docs will be used?
Nothing expects recalls for ORC modules. This vehicle does not have a recall fo r an ORC module.
What information am I missing and what questions do I need to ask?
Cost of repa irs? Will DLR accept RA fo r repa irs? Customer loyalty. Point of fai lure.
What are my intentions/thoughts/direction? Customer expectations. Follow t hru to reso lution.
LEMON LAW REVIEW
Does t his vehicle meet state LL requ irements? No
Is t here a confirmed defect? Choose an item.
St ate:
Ky
FRA state? Ky
Business vehicle? No
If yes, what is the defect (s)?
Is t he defect covered under t he manufacturer's warranty? Choose an item . Number of repa ir att empts? Choose an item.
# of allowed repair attempts wit hin t he specified period? 0
# of allowed days out of svc within t he specified period? Choose an item.
Total number of days out of service Choose an item.
Does the defect substantially impair the vehicle's use, value, or safety? Choose an item.
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number: 2
Date Received: 2016-07-26 21:58:23.771895 Files Not Recieved: 0
CASE MANAGER WORKSHEET
Revised 12 18/2015
1---------- Case Manager:
D.J. Qu ilt er
CAIR Number :
Vehicle :
I
· !
Customer Email:
! II
What is the reason the case is being opened?
What does t he customer want from FCA?
Customer : LI ITED 4 -DOOR SEDAN
Air bag light concern Seeking cost assist ance and help with rental
Who has t he vehicle?
Is t he cust omer in renta l?
no
Does situat ion fa ll within t he Warra nty Goodwill Administ ration Process?
Has vehicle been diagnosed?
yes
If yes, what dea ler?
yes 39705
What is the mileage and does it look accurate/make sense? 39000 yes
MVP Contract? (Mechanical, Maintenance, Ot her)?
3,d Party Service Contract ?
none none
VIP
YES
GPOP N/A
Restriction? no
Recall? no
Reason Codes
yes
App ropr iat e?
no Legal or Arb case?
Act ive/Recent STAR cases? no Previous CAIRS? no
If yes for Tech Connect, not e: Who will be t he best person to contact first?
TOOLS AND ACTIONS
DLR
If other, speci fy
Ext ended Wa rranty?
no
Previous DM
no
Notes?
Tech Connect N/A
deta il ?
What Answer Connect Docs wil l be used?
What information am I missing and what quest ions do I need to ask?
Diagnosis - POF - pricing - exped it ing needed?
What are my intentions/thoughts/d irection? Assist if able - expedit e if needed - seek repair reso lution
LEMON LAW REVIEW
Does t his vehicle meet state LL requirements? No
Is t here a confirmed defect? No
Stat e:
MD
If yes, what is the defect(s)?
FRA state? Business vehicle? No
Is t he defect covered under t he manufacturer's warranty? No Number of repa ir att empts? 0
# of allowed repa ir attempts within the specified period? 0 # of allowed days out of svc within the specified period? 0
Total number of days out of service 0 days
Does the defect substant ially impair the vehicle's use, value, or safet y? No
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-07-25 10:08:26.598508 Files Not Recieved: 0
CUSTOMER CAIR PREP-SHEET
Revised 12 18/2015
Case Manager :
Connor
CAIR Number :
Customer:
Vehicle :
2012 JEEP LIBERTY SPORT 4X4 SPORT UTILITY 4-DR
Customer Email:
COIN Updated? Yes
Customer Text # : No
What is the reason the case is being opened?
OCR is defective, custom er wants ORC to be replaced for free
What does the customer want fro m FCA?
To have t he OCR fixed
Who has the vehicle?
DLR
Is the customer in rental?
No
Does situation fa ll within the Warranty Goodwill Administration Process?
Yes
Has vehicle been diagnosed?
Yes
If yes, what dealer performed the d iagnos is?
23153
Current mileage? Does it look accurate/make sense?
No
536
MVP Contract? (Mechanical, Maintenance, Other)?
3rd Party Service Contract?
VIP
Yes
GPOP
None No
Extended Warranty?
Restrict ion? No Recall? Yes
Reason Codes Appropriate?
Yes
Active/Recent STAR cases?
No
Previous DM
Notes?
Legal or Arb case?
No Previous CAIRS?
Yes
Tech Connect
detail?
If yes for Tech Connect, note:
11/08/2012
No No No
Who will be the best person to contact first? Dealer
If other, specify
What Answer Connect Articles will be used?
24862
22938 17471
What information am I missing and what questions do I need to ask?
CUSTOMER: Expectations? Issue? Reimburse? DEALER: Diaqnosis? Mileaqe? Diaqnostic fee? Defect or customer cause?
What are my intentions/thoughts/direction?
Customer is very loyal, does not want to pay for the ORC, ORC would have to be paid for by re imbursement. DLR does not want to accept cost assistance
CURSORY LEMON LAW REVIEW
State:
New York
What is the alleged defect? ORC Module
Is this a Final Repair Attempt (FRA) state? No
Is this a vehicle reg istered to a business or used for business purposes? No
# of allowed repa ir attempts within the specified period? 0 According to GWA, # of similar/related repa ir attempts? 0
Are business vehicles covered by the state lemon law? No
# of allowed days out of svc within the specified period? 30
In your opinion, does the alleged defect substantially impair the vehicl e's use, value, or safety? No
Number of days down if known? 0
* * * * * * * * * Case Management - District T * * * * * * * *
OOW: 8 Months; 19000 Miles
MVP: None HOUSEHOLD: 9 New, 0 Used
Revised 12/18/2015
Document Recieved from Customer Cair Number:
Date Received: 2016-07-28 13:58:51.744161 Files Not Recieved: 0
WESTBURY .IEP EAGLE IN
111 BOND ST
WESTBURY. NY 11 '.i~O
07 22 2016
15:52:06
(ard;.
o,~~d
- - CREDIT CARD
VISA SALE V&1 Credit
AID·
ATC:
~
TC: SEQ11: 8atd1 ; : INVOICE Appro¥31Code
B6FAFAfi H2937FO
-39 1379 022872
EnlJy Memd
Chp Read
Mode:
hSUcf
SALE AMOUNT
S43L.32
CUSTOMERCOPY
CUSTOMER# : UNIT# 32194
._:'-.
WE.!iTBURY C: -R VSL.tsR fj). Jeep
*INVOICE *
100 JERICHO TPKE. SALES/LEASING/FLEET (5 161997-3900 111 BONO STREET PARTS AND SERVICE (516) 333·2666
FAX: (516) 240-6558
PAGE 1
WESTBURY. N,Y, 11590
MAKE YOUR N EXT SERVICE APOINTM ENT AT·
www.westburyjeep.com
WE LEASE
THANK YOU FOR
ALL MAKES AND MODELS
YOUR PATRONAGE
SERVICE ADVISOR : 2450 ANNA MANUZZI
VIN
LICENSE
MILEAGE IN/ OUT
TAG
BK
DEL DATE
12 JEEP LIBERTY
PROD. DATE WARR. EXP.
1C4PJMAK2CW
PROMISED
PON
RA T E
54434 54434 Tl702
PAY M ENT
INV. DATE
06NOV12 D
11:00 22JUL16
0.00 CASH
22JUL16
R.O. OPENED
READY
OPTIONS: SOLD-STK:
LR:23153
ENG :E KG 3.7L V6 Engine
09:23 22JUL16 14 : 45 22JUL16 TRN:DGV-4-S d. Automatic VLP 42RLE Trans
LINE OPCODE TECH TYPE HOURS
LIST
NET TOTAL
C Multipoint inspection (according to maintenance i nterval)
MPI Multipoint inspection (according to
maintenance interval)
9860 ISP
(N/C)
PARTS :
0 . 00 LABOR:
0.00 OTHER :
0.00 TOTAL LI NE C :
0.00
****************************************************
D General Concern #1 Customer states Passenger air bag light is on
check adv
MISC ore has an internal fault, replace ore
module, CLEARED CODE LIGHT NO LONGER ON
9860 CPD
149 . 50 149.50
1 68148047AC MODULE - OCCUPANT RESTRAINT
248 .50 248. 50 248.50
PARTS:
248.50 LABOR :
149.50 OTHER:
0.00 TOTAL LINED :
398.00
******************************************* *********
E Recall/ ::::sN 1 N38 Revised safety Recall N38 Active Head Restraints
CAUSE: 9
RECALL Recall/ CSN 1 N38 Revised Safety Recall
N38 Active Head Restraints
9860 wz
(N/C)
FC : PART# : COUNT:
CLAIM TYPE: W
AUTH CODE:
PARTS:
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE E:
****************************************************
F General Concern #2 Advised customer of 135 .00 diag
MISC General Concern #2 Advised customer of
135.00 diag
9860 ISP
PARTS :
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE F:
***************************** ******** ***************
ON BEHALF OF SERVICING DEALER. 1 HEREBY CERTIFY THAT THE INFORMATION CONTAINED HEREON IS ACCURATE UNLESS OTHERWISE SHOWN . SERVICES DESCRIBED WERE PERFORMED AT NO CHARGE TO OWNER. THERE WAS NO INDICATION FROM THE APPEARANCE OF THE VEHICLE OR OTHERWISE, THAT ANY PART REPAIRED OR REPLACED UNDER THIS CLAIM HAO BEEN CONNECTED IN ANY WAY WITH ANY ACCIDENT, NEGLIGENCE OR MISUSE. RECORDS SUPPORTING THIS CLAIM ARE AVAILABLE FOR 111 YEAR FROM THE DATE OF PAYMENT NOTIFICATION AT THE SERVICING DEALER FOR INSPECTION BY MANUFACTURER'S REPRESENTATIVE.
!SIGNED) DEALER, GENERAL MANAGER OR AUTHORIZED PERSON (DATE)
STATEMENT OF DISCLAIMER
The h,,:tory warranty constitut es all of the warrant1e$ w,th respect to the sale of th,s item\item.s. The Soller horoby oxprossry dlsclaims alt wsrranties either express or implied, including anv impl1ed wafrantv of morchantabihty or fitness for a particular purpose.
Selle< neither assumes nor authorizes anv other person 10
assume for it anv liability in
connection with the sale of this item/items.
CUSTOMER SIGNATURE
DESCRIPTION LABOR AMOUNT
PARTS AMOUNT GAS, OIL, LUBE SUBLET AMOUNT WARRANTY TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY
THIS AMOUNT
CUSTOMER COPY
0.00
(N/C ) 0.00
TOTALS
CUSTOMER# : UNIT# 32194
8t:o '1 ~3 ~l/ 2-12
'-10~ :~ -
SINCE 1957
O<:> c.ci=,;f/'
*INVOICE*
100 JERICHO TPKE. SALES/LEASING/FLEET (5161997·3900 111 BOND STREET PARTS AND SERVICE (5161 333·2666
FAX: IS161 24(}6558
PAGE 2
WESTBURY. N.V. 11590 WE LEASE
MAKE YOUR NEXT Sl:RVICt AP0tN f M f~T A T;
www .westburyjeep.com
THANK YOU FOR
ALL MAKES ANO MODELS
YOUR PATRONAGE
SERVICE ADVISOR: 2450 ANNA MANUZZI
VIN
LICE NS E
MILEAGE IN/ OUT
TAG
BK
DEL DATE
1C4PJMAK2C
PROMISED
PO
RATE
54434 54434 1702
PAYMENT
INV. DATE
06 NOV12 D
11:00 22JUL16
0 . 00 CASH
22JUL16
R.O. OPENED
READY
OPTIONS: SOLD-STK:
DLR:23153
ENG :EKG 3.7L V6 Engine
09 : 23 22JUL16 14:45 22JUL16 TRN:DGV-4 - S d. Automatic VLP 42RLE Trans
LINE OPCODE TECH TYPE HOURS
LIST
NET TOTAL
THANK YOU FOR YOUR PATRONAGE
WESTBURY JEEP IS YOUR ONE-STOP SERVICE CENTER
WE MATCH ANY COMPETITORS COUPONS! WATCH FOR
OUR MONTHLY SPECIALS ONLINE AT OUR WEBSITE !
WWW.WESTBURYJEEP.COM NYS SHOP R7055541
THIS MONTH--FULL DETAILS ONLY $109.95! ! !
PA ID JUL 22 M
ON BEHALF OF SERVICING DEALER, I HEREBY CERTIFY THAT THE INFORMATION CONTAINED HEREON IS ACCURATE UNLESS OTHERWISE SHOWN. SERVICES DESCRIBED WERE PERFORMED AT NO CHARGE TO OWNER . THERE WAS NO INDICATION FROM THE APPEARANCE OF THE VEHICLE OR OTHERWISE, THAT ANY PART REPAIRED OR REPLACED UNDER THIS CLAIM HAO BEEN CONNECTED IN ANY WAY W ITH ANY ACCIDENT. NEGLIGENCE OR MISUSE. RECORDS SUPPORTING THIS CLAIM ARE AVAILABLE FOR (1) YEAR FROM THE DATE OF PAYMENT NOTIFICATION AT THE SERVICING DEALER FOR INSPECTION BY MANUFACTURER'S REPRESENTATIVE.
(SlG'lEDI DEALER. GENERAL MANAGER OR AUTHORIZED PERSON (DATE)
STATEMENT OF DISCLAIMER
The fac10,v warranty con: ututes all of the watrant1es with respect to 1he sate of th,s 11em\ 11ems. The Seller he,ebv exp,esslv d·sclaims all wa,ram,es e1the, express Ol ,mplied. including any ,mplied w;urantv of merchAnt1:1bitity Of
fitness for a panicular purpose. Seller neither assumes no, authorizes any other person to assume tor it anv liabilitv in connection with the sale of this
1tP.m'i te.-ns.
CUSTOMER SIGNATURE
DESCRIPTION LABOR AMOUNT
PARTS AMOUNT GAS, OIL. LUBE SUBLET AMOUNT WARRANTY TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY THIS AMOUNT
CUSTOMER COPY
TOTALS
149 .50 248 .50
0 . 00 0 . 00 0 . 00 398 . 00 0 . 00 34 . 32
432 . 32
WESTBUn IEP EAGLE HI
111 BONO ST
WESTBUR\, NY 11-:i~O
07 22 2016
15 52·06
CREDIT CARD
Ccrd ., Ch4> ~d AID
ATC TC:
SEQ R Batrh; ItNOICE ~ 01~1Code· Erty Metrod 1·4.xle
SALE AMOUNT
Vis. Citd1t A0000000031 ·~
Oro+
-1379
022872 Chp Re~
I·~
$4)2J2
CUSTOMER COP'l'
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Fri Jul 22 17:07:04 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------Faulty Airbag Module
Comments: --------I had my airbag warning light go on in my Liberty. When I went to have that check out and also fix the Active Head restraints recall I found out the reason the light was on was due to the Driver's side airbag is not working. The module needs to be replaced which will cost over $800! With all the recalls on airbag issues lately, I have a huge safety concern and want this fixed. The problem is, it is way too expensive for me! I believe this is something the Jeep execs. should be aware of! I love my 5 year old Liberty, but am really feeling apprehensive to drive it because of the safety concern. It is our only family vehicle. Is there any possible way that I could get a voucher for my dealership to pay for the fix? I would really appreciate any help I could get to keep me happy and safe in my Jeep. Please contact me at your earliest convenience. Thank you.
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Sat Jul 23 21:29:30 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance Dear A a, Thank you for contacting the Jeep Customer Assistance Center. We are sorry to learn you?ve had such an experience, and can only imagine the frustration you are feeling in regards to having replace such an expensive module. What I would like to do is contact your dealership and find out more information. I will be in touch with you once I have contacted someone at the dealership. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Jody Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER:
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23770L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: Faulty Airbag Module Comments: I had my airbag warning light go on in my Liberty. When I went to have that check out and also fix the Active Head restraints recall I found out the reason the light was on was due to the Driver's side airbag is not working. The module needs to be replaced which will cost over $800! With all the recalls on airbag issues lately, I have a huge safety concern and want this fixed. The problem is, it is way too expensive for me! I believe this is something the Jeep execs. should be aware of! I love my 5 year old Liberty, but am really feeling apprehensive to drive it because of the safety concern. It is our only family vehicle. Is there any possible way that I could get a voucher for my dealership to pay for the fix? I would really appreciate any help I could get to keep me happy and safe in my Jeep. Please contact me at your earliest convenience. Thank you.
VIN: CW
Mileage: 88918
Servicing Dealer:
Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: Mason
State: MI
Zip: 4
Email:
Home Phone:
From: customerassist@chrysler.com To: Date: Thu Jul 28 16:24:33 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance
Thank you for your patience while I was looking into this for you, Andrea. I certainly understand your frustration and safety concern with this situation with your driver airbag module. I have exhausted every avenue possible to determine what can be done for you today. I have reviewed and found that you do not fall within manufacturer's warranty, service contract, extended warranties or recalls. I have examined your file in full however I would be unable to provide any type of cost assistance for your situation today. Is there any other information that I may not be aware of? If not, then I do hope that you understand why I am not able to provide any assistance today. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Jody Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9825521V37473L0KM& Previous Reply Follows: -----------------------
Thank you for contacting the Jeep Customer Assistance Center. We are sorry to learn you?ve had such an experience, and can only imagine the frustration you are feeling in regards to having replace such an expensive module. What I would like to do is contact your dealership and find out more information. I will be in touch with you once I have contacted someone at the dealership. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Jody Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23770L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: Faulty Airbag Module Comments: I had my airbag warning light go on in my Liberty. When I went to have that check out and also fix the Active Head restraints recall I found out the reason the light was on was due to the Driver's side airbag is not working. The module needs to be replaced which will cost over $800! With all the recalls on airbag issues lately, I have a huge safety concern and want this fixed. The problem is, it is way too expensive for me! I believe this is something the Jeep execs. should be aware of! I love my 5 year old Liberty, but am really feeling apprehensive to drive it because of the safety concern. It is our only family vehicle. Is there any possible way that I could get a voucher for my dealership to pay for the fix? I would really appreciate any help I could get to keep me happy and safe in my Jeep. Please contact me at your earliest convenience. Thank you.
VIN: CW1
Mileage: 88918
Servicing Dealer:
Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: Mason
State: MI
Zip:
Email:
Home Phone:
From :
To: customerassist@chrysler.com
Date: Th u Jul 28 16:36:55 EDT 2016
Subject: Re: Chrysler Group LLC Customer Assistance (KMM9825521V37473LOKM)
<HTML>
<BODY>
When I get back from vacation I will contact the dealership and get you their information. I really
appreciate you getting back with me. <span></span><br><br>On Thursday, July 28, 2016,
customerassist < <a
href="mai lto :c ustomerass ist@chrysler.com ">c ustomerass ist@chrysler.com </a>>
wrote: <br><blockquote class="gmail_q uote" style="margin:O OO .8ex;border-left:1px #ccc
solid;padding-left: 1ex">D e a r -.<br>
<br>
Than k you for your patience while I was looking into this for you, <br>
_
_<br>
<br> I certainly understand your frustration and safety concern with th is<br> situation with your driver airbag module. I have exhausted every avenue<br> possible to determine what can be done for you today. I have reviewed<br> and found that you do not fall within manufacturer's warranty, service<br> contract, extended warranties or recalls. <br> <br> I have examined your file in fu ll however I would be unable to provide<br> any type of cost assistance for your situation today. Is there any other<br> information that I may not be aware of? If not, then I do hope that you<br> understand why I am not able to provide any assistance today. <br> <br> Than k you again for your email. Should you require additional<br> assistance, or have any new information to provide, please reply to this<br> email message or call 1-877-1-AM-JEEP (1-877-426-5337).<br> <br> Sincerely, <b r> <br> Jody<br> <br> Customer Service Representative<br> Jeep Customer Assistance Center<br> <br> For any future communications related to this email, please refer to the<br> following information: <br> REFERENCE NUMBER:<br>
EMAIL CASE NUMBER:
br>
REPLY LINK: <a
href="http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9825521V37473L0KM
&"
target="_blank">http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9825521V37
473L0KM&</a><br>
<br>
<br>
<br>
Previous Reply Follows:<br>
-----------------------<br>
Dear
br>
<br>
Thank you for contacting the Jeep Customer Assistance Center.<br>
<br>
We are sorry to learn you?ve had such an experience, and can only<br>
imagine the frustration you are feeling in regards to having replace<br>
such an expensive module.<br>
<br>
What I would like to do is contact your dealership and find out more<br>
information. I will be in touch with you once I have contacted someone<br>
at the dealership.<br>
<br>
Thank you again for your email. Should you require additional<br>
assistance, or have any new information to provide, please reply to this<br>
email message or call 1-877-I-AM-JEEP (1-877-426-5337).<br>
<br>
Sincerely,<br>
<br>
Jody<br>
<br>
Customer Service Representative<br>
Jeep Customer Assistance Center<br>
<br>
For any future communications related to this email, please refer to the<br>
following information:<br>
REFERENCE NUMBER:
EMAIL CASE NUMBER:
REPLY LINK: <a
href="http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23770L0KM
&"
target="_blank">http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23
770L0KM&</a><br>
<br>
<br>
<br>
Original Message Follows:<br>
------------------------<br>
US Customer Service - Jeep Brand Site<br>
Brief Description:<br>
Faulty Airbag Module<br>
Comments:<br>
I had my airbag warning light go on in my Liberty. When I went to have<br>
that<br>
check out and also fix the Active Head restraints recall I found out<br>
the<br>
reason the light was on was due to the Driver's side airbag is not<br>
working.<br>
The module needs to be replaced which will cost over $800! With all the<br>
recalls on airbag issues lately, I have a huge safety concern and want<br>
this<br>
fixed. The problem is, it is way too expensive for me! I believe this<br>
is<br>
something the Jeep execs. should be aware of! I love my 5 year old<br>
Liberty, but am really feeling apprehensive to drive it because of the<br>
safety concern. It is our only family vehicle. Is there any possible<br>
way<br>
that I could get a voucher for my dealership to pay for the fix? I<br>
would<br>
really appreciate any help I could get to keep me happy and safe in my<br>
Jeep. Please contact me at your earliest convenience. Thank you.<br>
<br>
<br>
<br>
VIN:<br>
CW
<br>
Mileage:<br>
88918<br>
Servicing Dealer:<br>
<br>
Title:<br>
<br>
First Name:<br>
r>
Middle Initial:<br>
<br>
Last Name:<br>
<br>
Address 1:<br>
t<br>
Address 2:<br>
<br>
City:<br>
Mason<br>
State:<br>
MI<br>
Zip:<br>
r>
Email:<br>
<a href="javascript:;" onclick="_e(event, 'cvml',
'c
/a><br>
Home Phone:<br>
>
</blockquote>
</BODY> </HTML>
From: c To: customerassist@chrysler.com Date: Tue Aug 02 13:58:15 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance (KMM9825521V37473L0KM) This was not the response I was looking for! I was hoping Chrysler would at least help out with this expensive module that can only be fix through a dealership! My Jeep is less than 5 years old and an important safety feature has gone bad! Obviously it is something I need to fix right away, but I am very frustrated that it will be coming out of all of my pocket! PLEASE if there is any way I could get some help, I would greatly appreciate it.
Sent from my iPad
> On Jul 28, 2016, at 4:32 PM, customerassist <customerassist@chrysler.com> wrote: > > Dear > > Thank you for your patience while I was looking into this for you, > Andrea. > > I certainly understand your frustration and safety concern with this > situation with your driver airbag module. I have exhausted every avenue > possible to determine what can be done for you today. I have reviewed > and found that you do not fall within manufacturer's warranty, service > contract, extended warranties or recalls. > > I have examined your file in full however I would be unable to provide > any type of cost assistance for your situation today. Is there any other > information that I may not be aware of? If not, then I do hope that you > understand why I am not able to provide any assistance today. > > Thank you again for your email. Should you require additional > assistance, or have any new information to provide, please reply to this > email message or call 1-877-I-AM-JEEP (1-877-426-5337). > > Sincerely, > > Jody > > Customer Service Representative > Jeep Customer Assistance Center >
> For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: > EMAIL CASE NUMBER: > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9825521V37473L0KM& > > > > Previous Reply Follows: > ----------------------> Dear > > Thank you for contacting the Jeep Customer Assistance Center. > > We are sorry to learn you?ve had such an experience, and can only > imagine the frustration you are feeling in regards to having replace > such an expensive module. > > What I would like to do is contact your dealership and find out more > information. I will be in touch with you once I have contacted someone > at the dealership. > > Thank you again for your email. Should you require additional > assistance, or have any new information to provide, please reply to this > email message or call 1-877-I-AM-JEEP (1-877-426-5337). > > Sincerely, > > Jody > > Customer Service Representative > Jeep Customer Assistance Center > > For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: > EMAIL CASE NUMBER: > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23770L0KM& >
> > > Original Message Follows: > -----------------------> US Customer Service - Jeep Brand Site > Brief Description: > Faulty Airbag Module > Comments: > I had my airbag warning light go on in my Liberty. When I went to have > that > check out and also fix the Active Head restraints recall I found out > the > reason the light was on was due to the Driver's side airbag is not > working. > The module needs to be replaced which will cost over $800! With all the > recalls on airbag issues lately, I have a huge safety concern and want > this > fixed. The problem is, it is way too expensive for me! I believe this > is > something the Jeep execs. should be aware of! I love my 5 year old > Liberty, but am really feeling apprehensive to drive it because of the > safety concern. It is our only family vehicle. Is there any possible > way > that I could get a voucher for my dealership to pay for the fix? I > would > really appreciate any help I could get to keep me happy and safe in my > Jeep. Please contact me at your earliest convenience. Thank you. > > > > VIN: > CW > Mileage: > 88918 > Servicing Dealer: > > Title: > > First Name: > > Middle Initial:
> > Last Name:
> Address 1: > > Address 2: > > City: > Mason > State: > MI > Zip: > > Email: > c > Home Phone: >
From: customerassist@chrysler.com To: Date: Tue Aug 02 14:23:58 EDT 2016 Subject: Re: Chrysler Group LLC Customer Assistance (KMM9825521V37473L0KM) Dear Thank you for your recent email, although it does not contain any information that would cause a change in the previous decision. Your request must again be respectfully declined. Any future communication related to this issue will be retained in corporate records. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Jody Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9831491V62238L0KM& Original Message Follows: -----------------------This was not the response I was looking for! I was hoping Chrysler would at least help out with this expensive module that can only be fix through a dealership! My Jeep is less than 5 years old and an important safety feature has gone bad! Obviously it is something I need to fix right away, but I am very frustrated that it will be coming out of all of my pocket! PLEASE if there is any way I could get some help, I would greatly appreciate it.
Sent from my iPad
> On Jul 28, 2016, at 4:32 PM, customerassist <customerassist@chrysler.com> wrote: > > Dear > > Thank you for your patience while I was looking into this for you, > > > I certainly understand your frustration and safety concern with this > situation with your driver airbag module. I have exhausted every avenue > possible to determine what can be done for you today. I have reviewed > and found that you do not fall within manufacturer's warranty, service
> contract, extended warranties or recalls. > > I have examined your file in full however I would be unable to provide > any type of cost assistance for your situation today. Is there any other > information that I may not be aware of? If not, then I do hope that you > understand why I am not able to provide any assistance today. > > Thank you again for your email. Should you require additional > assistance, or have any new information to provide, please reply to this > email message or call 1-877-I-AM-JEEP (1-877-426-5337). > > Sincerely, > > Jody > > Customer Service Representative > Jeep Customer Assistance Center > > For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: > EMAIL CASE NUMBER: > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9825521V37473L0KM& > > > > Previous Reply Follows: > ----------------------> > > Thank you for contacting the Jeep Customer Assistance Center. > > We are sorry to learn you?ve had such an experience, and can only > imagine the frustration you are feeling in regards to having replace > such an expensive module. > > What I would like to do is contact your dealership and find out more > information. I will be in touch with you once I have contacted someone > at the dealership. >
> Thank you again for your email. Should you require additional > assistance, or have any new information to provide, please reply to this > email message or call 1-877-I-AM-JEEP (1-877-426-5337). > > Sincerely, > > Jody > > Customer Service Representative > Jeep Customer Assistance Center > > For any future communications related to this email, please refer to the > following information: > REFERENCE NUMBER: > EMAIL CASE NUMBER: > REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9818294V23770L0KM& > > > > Original Message Follows: > -----------------------> US Customer Service - Jeep Brand Site > Brief Description: > Faulty Airbag Module > Comments: > I had my airbag warning light go on in my Liberty. When I went to have > that > check out and also fix the Active Head restraints recall I found out > the > reason the light was on was due to the Driver's side airbag is not > working. > The module needs to be replaced which will cost over $800! With all the > recalls on airbag issues lately, I have a huge safety concern and want > this > fixed. The problem is, it is way too expensive for me! I believe this > is > something the Jeep execs. should be aware of! I love my 5 year old > Liberty, but am really feeling apprehensive to drive it because of the > safety concern. It is our only family vehicle. Is there any possible > way
> that I could get a voucher for my dealership to pay for the fix? I > wou ld > really appreciate any help I could get to keep me happy and safe in my > Jeep. Please contact me at your earliest conven ience. Than k you .
> > >
> VIN:
> c~
> Mileage: > 88918 > Servicing Dealer:
>
> Title:
>
> First Name:
> -
> Middle Initial:
>
> Last Name:
> 1111
> Address 1:
>
> Address 2:
>
> City: > Mason > State: > Ml > Zip:
> -
> Email:
>
> Home Phone:
>
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2016-09-09 13:47:22.412613 Files Not Recieved: 0
Attached is a copy of the invoice for repairs as well as a copy of the receipt that the repairs have been paid for.
VEHICLE
MILES IN MILES OUT DATE/TIME IN DATE OUT
SENEC,A FALi$, N.,....
CONTROi.NO.
022389
LICENSE PLATE NO. WORK PHONE
VEHICLE DESQ:IJPTION
TAG NO.
2012 JEEP LIBERTY SP (BLUE)
CUST. LABOR RATE PROD. DATE 1N-SERV DATE DEUV. DATE DEUV. MILES
CELLPHONE
03/17/14 03/17/14
STOCKNO.
SERV. ADV.
STEVE SARRATORI (96)
Customer Totals
COMPLETE
TERMS
Cash
AOCOMMENT
Charge Description. Labor Parts SalesTax
Amount $219.00 $237.00 $36.48
TOTAL CREDIT CARD
$492.48
S'l'A'l'ElmN'J' OP DISCLAIHBR
On bebal.f of servicing dealer, I hereby certify that the
'l'he factory warranty cDDatitutea all of the warrantiea with reapect iJlf1m1111tiau c:ontaiued hereon ia accurate Wlless othexwise shown.
to the sale of this it-/it1111111. The Seller hereby expresaly
WAXTlllltY services deacribea were perfcmned at no charge to owner.
diJlcllWIIII a ll warranties either express or bq)lied, including illlY There was no indication frc:m the appearance of the vehicle or
in!plied warranty of
otherwise, that any part repaired or replaced undar thill claim had
merchantability or fit:neea for a particular purpoae, Sellar
been c:mmected in any way with any accident, negligence, or aiause.
neither UIIUlllea nor autboriaea any other person to aaS\lllle for it Records supporting thia claim are available for 11) year frCJDI the
any liability in c:onDeCtiau with the sale of this itSl/italls,
date of payment notificaticm at the aarvicing dealer for inspection
by 11111DUfacturer·a repreaezitative.
CUBTOMER SIGIO.'mRP!
(SIGNED) DEALER, GENBRAL lll\JIIAGER OR AUTHORIZE!> PERSON (DATE)
09/07/16 10:42
INVOICE
CUSTOMER COPY
Page 2 of 2
. 0 Finger Lake· Auto Group LLC.
.
clba
Finge.r I.ekes Ctuyater 004ge Jeep Ram
·
NYS Repair# 7113254
~
c,'QJO'S,t.
J~.S, I!!!-!l~4'
1·11t1~! 1i111-··11..:1:n n1
201 Fall St
SMeca Fells, NY 13148 Phone(315)568-2211 ffngertakeachryslatdOdgeJNPram.com
SENECA FAU.S, ~
CONTROi.NO.
022399
HOME PHONE
UCENSf: PLATE NO. WORK PHONE
VEHICLEID
MILES IN MILES OUT DATMIME IN DATE OUT
1C4PJMAK7C
74514 74514 09/06/16 11:49 09/07/16
VEHICLE DESCRIPTION
TAG NO.
STATUS
2012 JEEP LIBERTY SP (BLUE)
COMPLETE
CUST. LABOR RATE PROD. DATE JN-SERV DATE DEIN. DATE DEJN. MILES
03/17/14 03/17/14
TEAMS
Cash
CELLPHONE
STOCK NO.
SERV.ADV.
RO COMMENT
STEVE SARRATOAI (96)
YOO MAY RJ!CllIVB A SURVEY nmil CHRYSLliR .
IYOlJR SA'1'ISPAC'l'l(DJ IS VBRY lMPOJl'l'AJll'l TO us .
lJI', FOR l\JilY REASON YOU CAlffiO'l' GRADB US AS BXCBt,IoRNT, PLBASB CALL 11B 'l'IIANK YOU
AT (315 ) 568-2211.
Una
Op-Coda
Fall Coda
Tech Hours Type
Amount
A ·
DIAG
A39
Customer
Concem Indicator/Warning Ughts Concern [ Customer states dlag. Airbag llght] Cause tech found fault code b2209 ore Internal 3. tech checked bus wires.Ok. has good
Ignition and battery positive and grounds.needs ore mod. Correction see line b
$75.00
Line Total... $75.00
B +
A39
Concern Customer states replace ore module
Cause airbag light Is on
Correction Installed new ore module.
Customer
$144.00
!._P_art_N_u_m_be_r_ _ _ _ ___D_esc_rt:.._pt_lo_n_ _ _ __ _ _ _ _Qty--=-·--=U=n=lt-=-P.:.:rl=ce=--=Ext.=-=P:..:r=lce=-----=1
68148047AC
MODULE-OCCUPANT RESTRAINT
1 $237.00 $237.00
Parts TotaJ~.. $237.00
Line Total... $381.00
Date/11me 09/06/201611:49
Amount
Authorized By
$102.95
Authorized Estimates
Authorization Me1hod Phone/Emal! Initial Estimate
09/07/18 10:42
INVOICE
CUSTOMER COPY
Page 1 of 2
434521l~688i , Hl&JI I.MS Dtl'YSUR
2lil1 f llll. Sl1IIT SENf.tA FM.LS, lfi 13148
316·568-2981
Tera ID: 811
11n I: 812
Sale
: '-a
RIPrvd: Onlirt
Total:
EntrY l'tthod'. ~!Ptd
15:28:52 I
(M, Code: 0417\l£ I
Balchl: m3S I
$ 432.48
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Phillips Jennifer (FCA)
Subject
FW: Recall Expansion Request
CAIR
/12/16
From: Cuthbertson Lidia (FCA) On Behalf Of Morgan Shawn (FCA)
sent: Monday, September 12, 2016 1:35 PM To: MacDonald Mike (FCA); Thornton Rick (FCA) Cc: Phillips Jennifer (FCA) Subject: FW: Recall Expansion Request
Thank you,
Lidia
From Sent: Monday, September 12, 2016 1:19 PM To: Morgan Shawn (FCA); Betts Douglas (FCA); Marchionne Sergio (FCA) Subject: Recall Expansion Request
Dear Mr. Sergio Marchionne, Doug Betts, and Shawn Morgan
First, thank you for taking time out ofyour busy schedules to read this.
My name is
and I have been a Jeep enthusiast since 2009. I currently own a 2012
Jeep Liberty Sport, which has been my most reliable vehicle yet.
I am writing to make you aware that the recall N38 does not include my model for replacement of the
defective Occupant Restraint Control (OCR) Module, which is the component responsible for air bag deployment in the event of a collision.
My hopes would be that you could expand this recall to my specific case and/or continue further investigation to expand the recall to additional models and VINs. Doing so could potentially save lives, and prevent unnecessary litigation in the event these vehicles are involved
infatal accidents.
Here is the situation. My vehicle is under recall N38, but only for a flash of the 1PM system, which is supposed to resolve the issue. It is unfortunately not included as part ofthe models that require a replacement ofthe OCR module. My passenger air bag light remains on, even prior to flashing the system, and jg throwing the code B2208 (Occupant Restraint Control Module) during diagnostic.
When a recall is put in place it is designed to resolve a manufacturerfs defect in its entirety. For my vehicle to not be included as part of the models requiring replacement of this defective part is undoubtedly a clerical or investigative error on Chryslers part, and the right thing for Chrysler to do would be to re-open the investigation and/or make an exception in my circumstance.
I am not a mechanic by any means, but it is my understanding that the OCR module is not a part that wears down overtime, and that an internal failure is purely the result of defective manufacturing.
1
.. I have reached out to my dealership in Bakersfield and Chrysler customer care, and it seems no one is willing to use any logic or common sense in resoldng this very simple and uncomplicated problem; that is, the failure of my OCR module is not the result of my o,vn doing or normal wear, but that it is the result ofdefective manufacturing and Chrysler's responsibility to repair under its own N38 recall. I know you are all very busy individuals, and again I truly appreciate you taking the time to read this. Sincerely,
<This email and any.files transmitted with it are confidential and intended solely for the use ofthe individual or entity to whom they are addressed. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mailfrom your system. Ifyou are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents ofthis information is strictly prohibited.>
2
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number: 3
Date Received: 2016-10-05 13:24:29.591762 Files Not Recieved: 0
10/5/2016
ARMS® - Automat Renta Management System
@ARMSrHOMPSON DODGE CHRYSLER JEEP
Rental Company:
Invoice: Alternate Invoice Number:
ENTERPRISE RENT-ACAR D676398-1809
54DCGW
Bill To: N 10003 THOMPSON DODGE CHRYSLER JEEP ATIN: BILL FRIEND 1000 MERRITI BLVD DUNDALK, MD 21222
RENTE · ~ · :: \ i ! · ~ Renter:
RENTAL INFORMATION : Rental Branch Location: ENTERPRISE RENT-A-CAR (1809) 6902 EASTERN AVE. BALTIMORE, MD 212241894 (410) 282-4211
ADDITIONAL C~
MATION:
AP# or RO#/PO-
Owner's Vehide: 2013 CHRYSLER 300 Addi ti onal Driver: ECKER* THERESA*
Repair Facility: THOMPSON DOOGE/JEEP-1809 DUNDALK. MD 21222 (410) 285-7600
VEHICLES RENTED: Effective Date and Time
7/25/16 10:49 AM
Year Make Model VIN 2016 JEEP RENE ZACCJBCT
RENTAL DETAIL:
Rental Period: 7/25/16 to 8/3/16 ( 10 days) Billed Period: 7/25/16 to 8/3/16 (10 days)
10 DAYS@
Rate 35.38
Amount $353.80
10 MD VLF
0.49
1 SALES TAX
11.50%
Total Charges: Less Amount Received:
Total Amount Due:
$4.90 $41.26 $400.00
$0.00 $400.00
Starting Mileage
1837
Ending Mileage
4057
Rate Mileage Charged 2220 $35.38
Rental I
-----···-------·--····· ·-------···-----·--·- ---- -----·-··--·
Please Return This Portion with Remittance
·---··---·--
Make Payment To: ENTERPRISE RENT-A-CAR (1899) 701 WEDEMAN AVE
Total Charges: Less Amount Received:
Total Amount Due....................
$400.00 $0 .00
$400 .0 0
LINTHICUM, MD 21090-1 415 Federal ID:26-4548300
Please include on your check: Invoice: D676398-1809
1 11
10/5/2016
ARMS®- Automat Ranta Management System
ARMS®THOMPSON DODGE CHRYSLER JEEP
Office: 01 THOMPSON DODGE CHRYSL ER JEEP File Owner. UMPL EBY. JIM
Invoicing: forS ARNES.JOSHUA
APPROVAL
AP# or RO#/PO# : 866948
Apply Payment To: ENTERPRISE RENT·A-CAR (1899) 701 WED EMAN AVE LINTHICUM. MD 2 1090- 14 15 Federal ID:26-4548300
Print Rental Notebook
Total Re n Amount celved
Note to S t.
$520.00 -$0.00
/
Use the '*Print" button from your browser after clcking the " Printer Friencly Page" b<ltton
RENTAL: Rental Branch Location: ENTERPRISE RENT-A-CAR (1 809) 6902 EASTERN AVE.· BALTIMORE. MD 2 1224· 1894 (4 10) 282- 4211
INVOICE: Invoice Number. 0675976- 1809 Alternate Invoice Number. 4ZOGWG Invoi ce Oate:712911 6
CLAIM: Renter. BA RNES, JOSH UA AP# or RO#/PO#:
866948 Cl aim Type:: Unknown
Date Of Loss: Insured L asl Name: lnsure<l First Name:
Addi tional Driver.
VEHICLES REN TED: Effective Date a nd
nme
718/1 6 4:14 PM
Yea r Make Model VIN 20 16 JEEP RENE
AUl'HORIZATION DETAIL:
Policy Daily Ratel
Maximum OoUars:0.001 0.0
Days:
13
Rate:
No Limi t
Di reel Bill Percent
100%
Total Authorized:
$0.00·
· Does oot include taxes and s rcharges
RENTAL DETAIL: Rental Period: 7/8116 to 712 /16 (13 day(s)) BIiied Period: 718116 to 7/2 11 6 (13 day(s))
130AYS@
R a te 35.38
Amount $459.94
13 MD VLF 1 SALES TAX
0.49
11.50% Direct BIii Percent:
Total R ental: Amount Received: Total A mount Due:
$6.37 $53.63
100% $520.00
$0.00 $520.00
Starting Mil ge Ending Mile age Mileage Rate Charged
7500
8 30 2
802
$35.38
NOTEBOOK Extensions
Request Exten~ion
Maintain Authori zati on
7/29/16 4 :58 PM RENTAL, BRANCH 7129116 4 :58 PM SYSTEM. ARMS 7/29/16 1 2 21 PM MYER, BRIAN
712 1/1 6 5:2 7 PM RENTAL. BRANCH 7/20116 6 :52 AM UMPLEBY, JIM
licket675976 dosed on 7/21/16 at 4:22 PM .
INVOICE RECEIVED. AMOUNT DU E $ 0.00
Authorization changed by MYER. BRIA at 12:2 1 PM. R ental extended by MYER, BRIAN at 12 21 P M for 1 day(s). Current authorized date is 7/21/16. Extended 1 days up to No LimiVday.
BRIAN AGREED TO PAY FOR EXTRA Y licket has been close pend ed on 7/2 111
Authorization changed by UMPLEBY, J I at 6:52 AM. Extended 4 d ays up to No Limit/day. Last authorized day will be 7/20/1 6 . Last day of rental set by UMPLEBY. JIM 16:52 AM . Last Day Set --Repai rs compl ete
1 1?
10/5/2016
ARMS®- Automated Rental Management System
7/8/16 717/16
4:23 PM RENTAL, BRANCH 5:00 PM RENTAL, BRANCH
1icket675976 opened on 7/8/16 at4:14 M.
Authorization confirmed by Enterprise at :00 PM. Reservation number 558782.
717/16 5:00 PM UMPLEBY, JIM
Authorization sent at 5:00 PM for 8 days p to No Li miVday. Authorized by UMPLEBY, JIM. Direct Bill Authorization set at 100 % CUSTOMER PICKING UP VEHICLE ON RIDAY,JULY 8TH AT 4PM
~ Enterprise® Employee j:; Note To Self
· Time is displayed based on your local time zone: GMT-04:00
Top Of Page
U.S. Patent No. 7 .275,038 covers the Automated Rental Management System (ARMS·l0) and related system and programs Other U.S. and foreign patents pending
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:::USTOMER tf: -
COLOR
YEAR
-c ................ ~
DODOa
~ euwne
THOMPSON
CHRYSLER · DODGE · JEEP 124 North Point Blvd.
Baltimore, Maryland 21224 Phone: (410) 288-3100 Fax: (41 OJ 285 -5529
SERVICE ADVISOR: 736 5 7 JIM UMPLEBY
VI
LICENSE
M ILEAGE IN ! OUT
TAG
12 J EEP LIBERTY
DEL. DA TE PROD. DATE WARR . EXP.
PROMISED
RATE
594 00 59618 T521B
PAYMENT
INV. DATE
19AUG12 D
A.O . OPENED
BOO KED
08 :4 5 20AUG16
OPTIONS:
DLR : T H
CASH
ENG : 3 . 7 Liter
0 3AUG1 6
08 : 09 15JUN16 14 : 02 03AUG16 LI NE OPCODE TECH TYPE HOURS SHOP SUPPLIES
I ACKNOWLE
EXPLANATIO
LIST
NET TOTAL
34 .87
I HAVE BEEN GI VEN A CLEAR
REPAIRS PERFORMED
SI GNATURE
(Cuc ro
-0 7 3 . I J & (;J(/. L/; 2
_...... .
.~; J
IMPORT ANT
-·1
1 Yov n,ay recti"e a suh~y t,o-n
~- Chrv,·, , Corporat·or- m reference to~
'\.'
this service v,su. If lor an'v'
:
·.
, e~son you c annot grade vs
. '
.. "'CemP'erelv Sa11sf,t d~ p·eaH cO'\tae.1 ,·:
Servic· Octot. o, Setv1ce Ma'1ager .
, ..
Thank You,
..,,:,
'~
THOMPSON
,.-'
-- CHRYSLER-DODGE-JEEP --
-, M 101 288-3100 ,..,
~ ,· ' ............-.....,
ST/,.1[:M£N1' OF 0 1St\.AIMEA
DODGE 35 4 3026
P & A CODE
CuSTCt.otfA S (;NA f UR£
X
.. · . ..,,,,. t , ,.,,,..,,., h Pt ) S·lC · ·WJt.Grl'iQ
SIGNAT RE COPY
DESCRIPTION
MISC . CHARGES TOTAL CHARGES LESS INSURANCE SA LES TAX PLEASE PAY THIS AMOUNT
TOTALS
) 4 . 87 880 .82
O. 00 · 16. 24
8 97 . 06
CUSTOMER#: 1111111111
THOMPSON
CHRYSLER · DODGE · J EEP 124 North Point Blvd.
Baltimore. Maryland 2 1224 Phone: (41 0) 288-3 100
Fax: 14 10) 285-5529
73657 JIM UMPLEBY
LIC ENSE
MILEA GE IN / OUT
TAG
DEL. DATE
12 JEEP LIBERTY
PROD . DATE WARR. EXP.
PROMISED
PO NO.
RATE
594 00 596 18 T521B
PAYMENT
IN V. DATE
1 9AUG12 D
R.0. OPENED
BOOKED
08 :45 20AUG1 6
CAS H
OPTIONS: DLR: THOMPSON ENG: 3. 7 Li c.er
03AUG16
08 : 09 15JUN1 6 14: 02 03AUG16
LI NE OPCODE TECH TYPE HOURS
LI ST
NET TOTAL
A AIR BAG LIGHT COMES ON INTERMITTENTLY
DIAG diagnostics and insta l lation
73568 WANCOWICZ,M ICHAE L D LI C#:
CDT
1 68148047AC MODULE - OCCU ? ANT REST
PARTS:
2 14 . 00 LABOR :
234 . 00 OTHER:
04 96 INT
0 . 00
234.00
214.00 214. 00
TOTAL LINE A:
23 4. 00 214 . 00 44 8 . 00
***************************** ****** ********** ****** B DTC Per form DTC Inspection
DTC b22 07 ore int ernal f ailure and a l o can bus
codes
73568 WANCOWICZ,MICHAEL D LIC #: 0496
CDT
0.00
PARTS :
0.00 LABOR:
0 .0 0 OTHER :
0 . 00 TOTAL LINE B:
59400 LIBERTY WI LL HAVE TO PROGRESS FURTH R TO CONTINUE DIAGNOST ICS
0 . 00 0 . 00
**************************** * ********* *************
C FS1 Flash Software 1 So ft ware F lash fo r CM
FS l Flash Soft ware 1 Software Flash f r PCM
73568 WANCOWICZ,MICHAEL D LIC# : 0496
CDT
0.00
PARTS:
0.00 LABOR:
0 . 00 OTHER:
0.00 TOTAL L INE C:
********* *** **** ************* **********************
D CUSTOMER ALSO STATES THE TRACTION LIGHT OMES ON AND THEN THE CRUISE
CONTROL DOES NOT WORK
0 . 00 0 . 00
DI AG ins ta ll brake switch
73568 WANCOWICZ,MICHAEL D LIC#: 0496
CD
26. 70
1 5 08 3344AA SW PKG-STOP LAM P
21.75
21.75
PARTS:
21. 75 LABOR:
26 .7 0 OTHER :
0 . 0 0 TOTAL LINED :
****************************************************
E** WHEN TURNING HVAC SYSTEM ON w:TH A/C, HE AIR BAG LIGHT IS ~O~E
PRONE TO COME ON
NSP NO SERVICE PERFORMED AT TH I S TIM
7 3568 WANCOWICZ,MICHAEL D LIC#: 0 4 96
CD
0.00
26 . 70
21.7 5
48 . 45
0 . 00
STATEM t N l Of 0 1SCI.A.IMflll
OESCRIPT10N
TOTALS
.:
IMPORTANT
'-:_
f YO\: mav ,ece,ve a survey trorn f
,;-· Chryste, Corpo,at..nn 10 ,efcrel'\CC ;o)
:;
ch,s se<v,ce " '''', If for anv
..·.,. ,
reason you canoo1 graoe vs
·como'etelv Sat1shcd'" please contart :..
.> Setv,ce Oep1. 01 S<1,v1ce Mar1a9,, .
,
Tnan~ You.
,,;
·
THO MPSON
_,,,
·· CHRYSlER,OOOGE,JEEP __;
.- f 0 101 288·3100
"'""'""tf ,i l1l2lM"'9foD,t1lh£J· PC,!R'f E,S2S0W00Al"o'fIt"C"J"\tyslfr HtlS "r\ M lel
((:trts r .Al _.L..A..B..O;_ R A_ MO_ UN_ T _ _ _ _ __ _ _ __ __
1 - - -- - -- - - - + - - - - - - - - - - labo· ~"Gmtd Jnd oarts ·· :>Ktd wc,r l'le:tsu"' to cttfcmi ,u ...., \,Jll'l;! U PARTS AMOUNT
,tQ\IUtld by tnr C\l\10mer. Vtt'\1(1" itt:d Ot ltlHl·1vt n t11tl'llr1 oodea
~;~~l~;~c·, wcrk perlc,meo Sit1SIK lOt'f A:1 pan~ , re new \ln:cu ot ~e·w1~ 1-G-_A_S._O_IL__,_L_UB_E_ _ _ _ __ _ __ _ _ _ _
SUBLET AMOU NT
DODGE 35 430l6
p I!, A ::ooe
CUSTOMER SJtiNAlU~t.
MISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY
X
THIS AMOUNT
SIGNAT E COPY
CUSTOMER # :-
·--C M ..V · I..·._ ~
THO MPSON
CHRYSLER · DODGE· JEEP 124 North Point B lvd.
DOOa·
Baltimore, M aryl and 2 1224
1
,;:,J Phone: (4 10) 288-3 100
Fax: (41 0) 285· 5529
COLOR
73657 JIM UMPLEBY
LICENSE
M ILEAGE IN/ OUT
TAG
DEL. DATE
12 JEEP LIBERTY
PROD. DATE WARR . EXP.
PROM ISED
RATE
59400 59618 T521B
PAYMENT
INV. DATE
1 9AUG12 D
R.O. OPENED
BOOKED
08:45 20AUG16
OPTIONS:
DLR :
CASH Li ter
0 3 A UG16
08:09 15JUN16 14: 02 03AUG16
LINE OPCODE TECH TYPE HOURS
LIST
NET
PARTS:
0.00 LABOR:
0.00 OTHER:
0 .0 0 TOTAL LINE E:
********************* * *** * ************ * ***** * ** * ****
F** THE CUSTOMER IS ADVISED THAT A 24 HOUR RACE PERIOD I S ALOTTED ONCE
WE NOTIFY YOU OF YOUR VEHICLE'S CO PLETION. AFTER THE FIRST 24
HOURS, ANY ADDITIONAL RENTAL CHARG SARE T HE CUSTOMER'S
RESPONSIBILITY AT A FIXED RATE OF 5 0 PER DAY. S IGN HERE:
RENTAL ZURICH PAYING FOR 4 DAYS,WE AR COVERING
REMAINDER
73568 WANCOWICZ,MICHAEL D LIC#: 0496
CD
0 . 00
PARTS:
0 . 00 LABOR:
0.00 OTHER:
0 . 00 TOTAL LINE F:
59 515 CHRYSLER AUTH 14 DAYS OF RENTAL , PER JENNY AT CHRYSLER #40636
** *********************** **** ************ **********
G* * ZURICH WARRANTY AUTH#C0028353 08 P 235 . 5,260.70 L,R 120.00
16 CUSTOMER HAS $100 DEDUCT
427 CD
0 . 00
PARTS:
0.00 LABOR :
0.00 OTHER:
0 . 00 TOTAL LINE G:
********** ******************* *** *******************
H** UPON FURTHER DIAGNOSTICS , THE IS AN ELE TRICAL CONTINUITY BREAK,HAD
TO TRACE SEVERAL HARNESSES TO DETE MINE CAUSE
ELEC ELECTRICAL REPAIR
73568 WANCOWICZ,MICHAEL D LI C#: 0496
CD
349.50
PARTS:
0. 00 LABOR :
349 . 50 OTHER:
0 .0 0 TOTAL LINE H:
595 15
after driving the jeep lights on dash wou d come and go
lights would come and go when hitting bu s brought jeep i nto shop
s carter to p lay with wireing sti l l nothi g removed a ll ab c d pilleter
come car to get to main ground wi res all wires are good removed cent er
consol starter to play with wires still othing removed all seats in
car to get under carbit starter to play ith wires still nothing
started to r emove dash tirm to get t o wi es a nd seen ground wires lose
on dash and 1 ground not even hooked up
- fixed lose round wires on dash ut car "' ·. ···.. ~...
DESCRIPTION
1 ..;
IM P O RT AN T
I....
J YOH mav ,eceive e $Ul'vey from ,
..: cn,ys!e, Co,pcra1tOf\ in ,ete,tr"(e 10-~
)
this se,v,ca v 1s1t . If i0t an.,.
'-,
,eason you conrot g,aae us
. ·compteutlv Sa1,sriecr Olease co,nact ..'~ Service Oei:;it. or Strv·ct Man1ge, . \:.
........
l
:._,
Thank You. T H O M PSO N
CHRYSlER,OODGE·JEEP
/
I
I-
,_ -
(4 101 288 ·3100 ~
OODGE 35 43026
P & A CODE
X
M ISC. CHARGES TOTAL CHARGES LESS INSURANCE $ALES TAX
PL EASE PAY THIS AMOUNT
TOTAL 0.00
0.00 0 . 00 0 .00 0.00
349.50 349.50
TOTALS
SIGNAT RE COPY
·; ·o__ ~[_oo r; ___ · ·-··· -·-. · -- . -__ · ·__ -· , .- · _ PFC
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RO :111111111111 TAG : T5218
NAME~
RO STATUS : READY TO POST REMARKS :
SA: 73657 12 JEEP LIBERTY
PMT : CASH
MILEAGE : 5 400
PROMISED : 20AUG 6 08:45
REPAIR ORDER . . . . .ETAIL
LC DESCRIPTION
TECH . .. LTYPE
F THE CUSTOl1:R IS ADVISED THAT A 24 HOU C93
Ll RENTAL ZURICH PAYING FOR 4 OAYS,WE 73568 CD
G ZURICH WARRANTY AUTH#C002835388 P 235 C93
Ll 16 CUST011:R HAS S100 DEDUCT
42 7
CD
H UPO N FURTHE R DIAGNOSTIC S. THE I S AN EL C93
Ll ELEC ELECTRICAL REPAIR
73568 CD
ACT SOLD
·. 00 · .0G 3 . 28
0.00 e.00 3.00
VIN :
lC4PJMAKXCW i a l l
OPENED DATE :
15JUN16
OPENED TIME :
08:09
WAR EXP DATE :
ESTIMATE :
116.50
5ALE AMT 0.08
8.00 3 49.50
' !I__ _____________ _ _ _ _ _ _ __ Command W indow
END OF DISPLAY)
~
COMMANO:.I__ _ _ __,
F1-Help j j F3 -Save/Ex1t
HP Officejet Pro 8620 Series
Last Transaction
Date Time
Type
Aug 3 1:1OPM Fax Sent
Fax Log for Service 4432490102 Aug 03 20161 :13PM
Station ID 1913664410
Duration Pages Result
Di ital Fax
3:06
4
OK
NIA
CUSTOMER
* NVOICE* PAGE 2
C HNYSLafl
·--o--
~
a oo c a a
1£1,,
THO MPSON
CHRYSLER · DODGE · J EEP 124 North Point Blvd.
Balt imore, M aryland 21 22 4 Phone: (41 0) 288-3 100 Fax: (4 10) 285 -5529
SER
J IM UMPLEBY
LICENSE
MILEAGE IN I OUT
TAG
1 2 JEEP LIBERTY
DEL. DATE PROD. DA TE WARR. EXP.
PROMISED
PO NO.
RATE
19AUG12 D
R.O. OPENED
BOOKED
08:45 23JUL16 OPTIONS: DLR THOMPSON ENG: 3 . 7
08 : 09 15JUN16 17:59 19JUL16
LINE OPCODE TECH TYPE HOURS
LIST
PARTS :
0.00 LABOR:
0. 00 OTHER :
0 . 00 TOTAL LINE
***************************** *************** * ** ****
F** THE CUSTOMER IS ADVISED THAT A 24 HOUR GRACE PERIOD IS ALOTTED ONCE
WE NOTI FY YOU OF YOUR VEHICLE ' S CO PLETION . Ai TiEtMil. FIRST 2 4
HOURS, ANY ADDITIONAL RENTAL CHARG S A~ E T
O i\.P
RESPONS IBILITY AT A FIXED RP.TE OF 50
HERE:
RENTAL ZURICH PAYING FOR 4 DAYS,WE AR co
REMAI NDER
73568 WANCOWI CZ,MICHAEL D LIC#: 0 4 96
CD
0 . 00
PARTS:
0.00 LABOR:
0 . 00 OTHER:
0.00 TOTAL LINE F:
**** ** *********************** **********************
5, 260.70 L,R 120 . 00
0.00 0.00
0 . 00
0 . 00
0 . 00 TOTAL LI NE G :
0.00
**********************
EDGE THAT I HAVE BEEN GIVEN A C~EAR
ON OF ALL REPAIRS PERFORMED
·' ,.·'\... ....
, _J
IMPORTANT
- ···.
--~ You mav 1ece11,e a s1.nvev hom :~,
, Chryslet Coroor~t1or. m refeience to (.
·
1his $Gf'v1ce vi$tt. u for ao\·
..
reasO'l you cannot graoe u5 . "Completely SatiS4ie:J· please c~ntact .'·
.Service :)ept. or Serv,ce Manage, ,;,
.,
Tttanl( Y ou,
:.,
THOMPSON
;_ CHRYSLER·OOOGE.JEEP
(_
{4 10) 288-3100
.., -.~·· ,, .. ' ..,.,-...,.
,, .··
J
S t ATEME~i 0 ~ OISCl A!MER
DODGE 35 43026
P & A CODE
CUSTOMEA $1CNATVRE
X
SIGNATU E COPY
M ISC. CHARG ES TOTAL CHARGES LESS INSURANCE SALES TAX
PLEASE PAY TH IS AMOUNT
O. 00 4 96. 4 5
O, 00 1 4. 15
510 .6 0
CUSTOMER
*
PAGE 1
CHftY - ~c-. ~
~
o o oc a ·
l tl::1
THO MPSON
CHRYSLER· DODGE· JEEP 1 24 North Point Blvd.
Baltimore, Maryland 2 1224 Phone: (410) 288-3 100 Fax : (410) 28S-SS29
SERV CE ADVISOR: 7 3657 JIM UMPLEBY
V IN
LICENSE
MILEAGE IN / OUT
TAG
1 2 JEEP LIBERTY
DEL. DATE PROD. DATE WARR. EXP.
1C4PJ
PROMISED
RATE
59400 59515 521B
PAYMENT
INV. DATE
19AUG 12 D
08 : 45 2 3JUL16
CAS H
_ _ ..R:..:..:o..:;.·;...:::O..P:.=.:.;EN..:..:E:..::D_ _l -_ __;:B..:::O..:;.O..:..:KE:..:D=-----1 OPTIONS: DL R : T HOMPSON ENG: 3 . 7 Liter
19JUL16
08 : 09 15JUN16 17 :59 19JUL16 LINE OPCODE TECH TYPE HOURS
LIST
NET TOTAL
A AIR BAG LIGHT COMES ON INTERMITTENTLY
DI AG d i agnostics and i nstall ation
73568 WANCOWICZ,MICHAEL D LIC# : 04 96
CDT 1 68 14 8047AC MODULE-OCCUPANT REST INT
234.0 0 234.0 0 2 14 . 00 214 . 00 2 14 . 00
PARTS:
2 1 4.00 LABOR:
234 . 00 OTHER:
0 . 00 TOTAL LINE A :
448.00
***************************** **********************
B OTC Perfor m DTC Ins pect i o n
OTC b 22 07 ore interna l failure and al o can bus
codes
PARTS :
73568 WANCOWICZ,MICHAE L D LI C#: 0496
CDT
0 . 00 LABOR :
0.00 OTHER:
0 . 00
0.00 TOTAL LINE B :
0 . 00 0. O'.)
5940 0 LI BERTY WILL HAVE TO PROGRESS FURTH R TO CONTI NUE DIAGNOSTICS
***************************** **********************
c FS 1 Flash Software 1 Software F lash for CM
FS1 Flas h Software 1 So f twa r e Flas h f r PCM
73568 WANCOWICZ,MICHAEL D LI C#: 04 96 CDT
0. 00
0 . 00
PARTS :
0 . 00 LABOR:
0. 00 OTHER:
0 . 0 0 TOTAL LINE C :
0.00
***************************** ** ** ******************
D CUSTOMER ALSO STATES THE TRACTION LIGHT OMES ON AND THEN THE CRUI SE
CONTROL DOES NOT WORK
DIAG instal l brake swi t ch
73568 WANCOW I CZ,MICHAEL D LIC# : 0496
CD 1 5083344AA SW PKG - STOP LAMP
21 . 75
26 . 70 21. 75
26. 70 2 1.75
PARTS:
2 1 . 7 5 LABOR :
2 6 . 7 0 OTHER :
0 . 0 0 TOTAL LINED:
48 .45
***************************** **********************
E** WHEN TURNING HVAC SYSTEM ON WITH A/C, HE AIR BAG LIGHT IS MORE
PRONE TO COME ON
NSP NO SERVICE PERFORMED AT THIS TIME
73568 WANCOWICZ,MICHAEL D LIC#: 0496
CD
~.... . / .........,
r - - ! ~-..
._..,
-'
IM PORTANT '-I:
. . f- You may receive a survey fro:,.;~.
,,\ Chrvsle1 Co1uc·1ijtion in re.le rence to "?., th,s 1e,v,cc vts,t. If fo· anv
reason vou ca,v1ot g1aC1e ui
> "Completely Satis t,ed" please coniact ·: Service Oepl . or Service Manager.
T11ar~k. Y ou,
('
..
THOMPSON
_,..
0 . 00
0 .0 0
STATEMENT OF O!SCI..Al~ Eit
DESCRIPTION
TO TA L S
i-=,;=:.;,,;,,,,;.;,;,:,:.;=;_;_---+-- -- - -- - - - UMilfO EXPSESS WMMNTY
LABOR AMOUNT
12 1.1()(',\f\S Of 12.000 ton Ct'"H lcfoaru o y) .,Met$ w h,cheve1 .;oor,n tus1. 1..u
lab 0t pcrf~ rmcd anCI para rt plated we, e . cesurv to i:ettorfTI 1·pai1s vnhJ.n PA RTS AMOUNT
1 - - - - - -- - - - + - - - - - -- - - - ttQues1e-d bv thte cus1om e, Vch1::ln te ted ¢1 ~(-~\·Uuv~ wh· n 1'eedecl. ":o~~7t~r;, t ' -+-- -- -- - - -- wo,tt oerto,me(! s.at.sh::tofv . ii oans a, e n e... til'l:us Oll'le1w1$e _ G_As_._0_1L_._L_U_BE_ _ _
SUBLET AMOUNT
DODGE 3; 43026
p & A coo;;
M ISC CHARGES TO TAL CHARGES LESS INSUR ANCE
.·_ CHRYSLER-OODGE·JEEP {4 101 288 -3100
CUSTOMER S,CNATURE
X
SALES TAX
PLEASE PAY TH IS AMOUNT
SIGNATU E COPY
~
Doo··
THO MPSON
· CHRYSLER - DODGE - JEEP
i
124 Nort h Poin t Bl vd .
Baltimore, Maryland 21224
Phone: (410) 288-3100
Fax: (4 10 } 285 -5529
73657 UMPLEBY JIM
LICENSE
MILEAGE IN/ OUT
T AG
DEL DATE
1 2 JEEP LIBERTY
PROD. DATE WARR . EXP.
PROMISED
RATE
59400
PAYMENT
T521B
INV. DATE
19AUG12 D
R.O. OPENED
BOOK ED
08:45 23JUL16
CASH
OPTIONS: DLR : THOMPSON ENG: 3. 7 Liter
15JUN2016 08:09 LINE OP CODE TECH. # A INFO
TYPE DESCRIPTIONS I STRUCTIONS CDT AIR BAG LIGHT OMES ON INTERMITTENTLY
# B DTC
CDT DTC Perform DT Inspection
If C FS1
WDF FSl Flash Soft are 1 Software Flash for PCM
# D
CD
CUSTOMER ALSO TATES THE TRACTI ON LIGHT COMES ON AND
THEN THE CRUIS CONTROL DOES NOT WORK
# E *
CD WHEN TURNING H AC SYSTEM ON WITH A/C , THE AIR BAG LIGHT IS MORE RONE TO COME ON
EXCLUSION OF WARRANTIES
,11, A" v w anaii1i15 on paits :ind acceuo~n a.oid hti·bv .i1e made by o ,. m anuf3.chlll'tr, TM uflde1s,Qned ou,
,,..d a 91c~ thl\ de·te , m11te-s no waira.nt1~ of at1y k,n.d, u"reu or imolied. s1nd d1$daim-1 all w¥untiu, incl
~rw·fl'lt 1che,na~ t -., 01 111:1,us fo, · 01nic.Ae1 pu,oou, w1t t! regard to t he P.ll'IS at'ldfor .icetUONIS l')o,11c;ttutd; an <le·ler be 1.e;1,1e for ;l\dde ntal o r coM~v.e.nttW dama9es or COf'l'lll'l.ffC·al touH ar~in9 cut of such outci'II!
pu1chaser t.Jnher ag1eecs th a~ 1h· wanan1Cs e·C-JuOCld by dutu , ,,..~·vlfe, bvt ~,e no1 limited to a ny waiunt
ari.,tQf a<ceuor.es are of me1ct11nublc ou1H1y or thit 1h ev w it enal>le , ny vethC:le ?t in., ot iu S~$tem~
renonabie utetv. e lhcitf\Cy, or oomton.
AUTHORIZATION FOR REPAIRS , nerebv auth0t1te 1he t co111 wo11t he1eit1 n1 forth to be dor+e tlOng w ith 1he necess.ry m;uerial end 1g1ee thilt YC \a lte no: , uponl1ble t o, Sou o, <ft m-oe to vehicle o, art1clu tef1 ,n vtf'l·Cle 1n -c.ue ot fo e-, 1htfl o, '"'" Olhef c1ust beyontJ you, c ntrol 01
°' to, an v detayi C.futtd by un, ~dabllt',· o f PMS Cet·v, 1n par,s stupments ey the s1o1ophe1 or tfll'\iPOrt t r. I t-t,ebv g f\t you
~ndlo r vou1 , morovees P! tm1ssion to ooerate 1ri, vttuc!e ti.ere·" c,uc11bed Ofl $!1eeu, r.gl'lwa,ys Of else:wh e1e: tor tl'loe o u p,os.e o f te-stino ar.d!Ot MlSW-tK)l"l. Ate u:c1us fflttf\J"ic·J fie:n d h er(bY ec\.nowted oeC'· on ibove: ve!'l+c!e to s.eci.:rt the 1mo unt re:oairs
t Mre10 The dt&lersriio tS not t U l)on.srble tor d..m~u trolfl he:e,1ng due 10 lac\: o f a ri:.,1ti,e11
CUSTOMER'S RIGHTS
:J 1 Oo vou want pa,u re1urned? Yes'::J No
2. Oo vo~ant wtitten estimate? Ye,O No
r , 3 . 11 tOb exceeds estimate by l 0% o , more I oo
do t)Ot ._I. au11"1011ze vou to proceed .
4 . It addi1iona1repairs are lound oecessa,v t ctoJdo notO authorize vou to proceed.
TIME
av
1'1t:V l::.tU ESTIMATE (21
RloVISED ES TIMATE !3)
I HE REBY ACKNOWLEDGE THAT I WAS NOTIFIED & GAVE OR./.. 1· APPROVAl OF THE A BOVE REVISED ESTIMATES :
X
v.,.. PURCHASER'S SIG
co, Co~1191111014 Grob.., l LC ....'OJl-( 0..:.l~R lYP~ 2. $W?C
~~
i,. ·· ·
CUSTOMER
~
Do oa·
THOMPSON
CHRYSLER - DODGE· JEEP 1~4 North Point Blvd .
Baltimore, M~n,land121 2'2 4 Phone: (4101 ' 288·~100 Fax : (410) 285-5 529
73657 UMPLEBY JIM
LICENSE
MILEAGE IN/ OUT
TAG
DEL DATE
12 JEEP LIBERTY
PROD. DATE WARR. EXP.
1C4PJ
PROMISED
RATE
59 4 00
PAYMENT
TS21B
INV. DATE
l9AUG12 D
R. O. OPENED
BOOKED
08:45 15JUN16 OPTIONS: DLR THOMPSON ENG : 3 . 7
15JUN2016 08:09 LINE OP CODE TECH. # A INFO
# B DTC
TY PE DESCRIPTIONS I STRUCTIONS
CDT INFO AIR BAG L GHT AIR BAG
r ·'J f
a t-J
CDT OTC Perf orm DT Inspection
rtr7 IGHT ~ fUr 1o
r ~
·
~
·
# C FS1 # D
WDF FS1 Flash Soft are 1 So ft ware Fl ash for PCM
IP+
f/~51;
CD CUSTOMER ALSO TATES THE TRACTION LIGHT COMES ON AND THEN T HE CRUIS CONTROL DOES NOT WORK
y10J 01
QUALITY CONTROL Y TECH#
'7/f-{[ C-cv / t:·f/
f ;?v/'~.,{/ Iv'/ 2-/_
Mly wa11ar,t1e, on 1,io , ,u 1 1'1\I ac.Ce$$orie1 se>'d h<:rcby trc n'lrOde t,y 1h< Mtriuftr.h.11e 1. The u ,.,dor319W'e,J o.irch~e, u n<I 1iunds
PRELI M INARY ESTIMATE
, ,..d agrees cr1a1 deeie, r<\lkU n o w arr:>ntit-$ Cl al\v \I nd. u.l)t~ s 0 1 impti\t'd, 1 0.t (t,sci, ,ms aw war,a rmu . .nc'10:.l\.9 w.,(1 n i,cs ot ff\elCN1m a-oihty or htntu tor a 01n\.c:u1a,, purc:,on. Nltl'I ,,9a1d 10 the Dirts an d!or accenon c.s pur,c;.tiued ; and ~t,u ..... o C\lent A UTHORIZEO BY X
shall de~, tie 1,1b&t tor 11'\Cldentat or conc9<1uental o.amages OI comm.e,c,af tOS$C$ al'ISll'IQ C\it ot ,vct1 p,urch;ue. The .a,~ tsioried
O\Jtch ne· fvrthc1 a,;i,ees 1~t the wtttJl"ltie, u ·clvded b v dule,, il'l(h.1de , !'Nl a,,s ,10 1 hm·te<t 10 11r1y ~ 11a,.-,1ies- ttla 1 , h p ;,rt~ 1nd !o1 atctssot'l8S 11e ot m e,,cha,ntable Qulh!V o r th at the y w ill tf\ablt 1r.v vehkle 01 ar.y 0 1 ,u systems 10 o erl m w it !\
iusonable s.fetv. el11ciencv, or comfort, AUTHORIZATION FOR REPAIRS
1 h ~1el.w auth;:1m e t hf. rei»"' work h ereiin stt l«th to be dorte 1lo"Q w i1h the ne-cessarv maHmal ar,d agree lhat yo
t fi,p()o'\J1t>fe fo r 1ou o , darniQe 10 v eh,cle 01 3!\·Cl$S t efl in vehtete in case 01 hre, the~ t o , anv ot~ cau.sc bevo nd vou1
a, e not t11101 or
REVISED ESTIMATE <ll
REVISEO ESTIMATE (21
DATE
TIME
SY
~04' :inv (tellvs CJ\·Hd t, y unev11l1b1htv of Mins o r delav, i,, oarts shiomen!s b'f thee suoo1te1 or tt&fl$00MfH I h~1et)y
a1'dlor vou, emPk)yc"' pe1m ,SJ,t0r, 10 o nei,mt th· vehiCle ,,.,eon Of'SC ·oed on 111eets-. tiig hwavs o, t !uwt\ett to, 1tie
''°"" tuttnQ al'ld fo1inspec-,:ot1. An o.pres., mtcPianie·s !let\ 1, htrtOy ae\:11-0Wlt dQt-d o r, :abOve ..,.,h1clt to ue1.11e {he i mount
m,,uo. ll\e <feate,, tup ,; not 1~U)Ol"Si1:)le to, oa"":19t.t
lreetil'IO dlrl to l.{k of anc,heete.
REVISED ESTIMATE {3)
CUSTO~EA'S RI GHTS
oo voo want parts returned? Ye.sO No ~ ·ob exceeds est,mate by 10% or more · do
O ~.-dDoonovtcL~J,aanu1rhworri.,t,teenvoeustitmo aprreo~ceeYde,sO
No'
'da,ona) repairs a re found necessary 1do0 ~do notO, authorize you 10 proceed .
ED Y
I HEREBY ACKNOWLEDGE THA T I WAS NOTIFIED & GJ\VE ORAL APPROV!>.L OF THE ABOVE REVISED ESTIMATES :
X
' R'S SIG
DEALE!\ OR AU TH REP
R COPY
·VIP SUMMARY REPORT
Thompson Chrysler Jeep Dodge
Oealet c~ ; . Cate.
Time.
4 30 2 6 06115/20 16 0 7.32AM
Vehicle Information
Year I M oClel:
Engine. Transmi ssion: VIN:
2012 J EEP UBERTY SPORT 4X4 SPORT U TIL IT Y 3.7l V6 Engine DGV-4-Spd. Automa1lc V LP 42RLE Tra nt 1C4PJMAKXCW-
Current O dometer: Last Odomeler and Date: In-Service Odometer and Dale.
59,400 miles 55,250 miles on 03118/2016 38 miles on 08/18/2012
Build Date: Current Mar~et Reg1s1er.
03/02/2012
USA
ustomer lnfor
ame : r ererred Name·
.,...... ity:
t a l e/ Provi nce : p Code:
tephone (home/mobile): · teph one (work) '
nguage Pr ete,ence :
rigina1Owner:
MR
Warning Messages
r' H "E H : o !..Pf :; j;.,c 1·: )P~-~t:. ()H :..:~O!'l')\l/tl \~':,h/ ~Rr.: :t. ,\N f) 1 l~"~· i:)
; :.1t,l"-''1:J\ N ! Y ! ·)V,iN(; GUv t. ,:;\$! ,$ ~)Nt Yi er~ p t :l/,.1t PHt,,"'.:~ ,~()Mrl<.!N! t>I'' S Pt L '.S· C(t!' ll t..C" c r-~0!,f ·:C u'-; fPY !,10H)!l ·~t W&: (.if\ ·r·:·,r.,.,-,(j ;~S':,1~1t..NC{
ll') ,·. ~·.j,' l /i7t,
Vehicle Restric tions
$tored · OCM OTC Pr esent s1ored . CAN C Sus Ott P erformance stored · Srali.e Pedal Switch 1 Cir cu11 Performance stored . Brake Swi!ch 2 Perlormance s10,ed. ECU ReseURecovery Occ"rred
Warranty Information
Warranty coverage goes with the vehicle. Inform Chrysler of any subseque t owners name and address changes using the Sales Tab in DealerCONNECT
POWER TRAIN PERFORA)'ON EMISSIONS ADJUSTMENT AIR CONDITIONING EXTENDED FEDERAL EMISSIONS
60 months or 100000 mil 36 months or 36000 mile 36 months or 36000 mile 36 months or 36000 mile 96 months or 80000 mile
O USD 0 USD O USD 0 USD 0 USO 0 USD
06/18/2017 08/18/2017 06/18/2015 08/18/2015 08/18/2015 08/18/2020
14 months or 40600 miles 14 months or 40600 miles
Expired(time) Expired(time) Expired(t1me) 50 months or 20600 miles
Existing Mopar Vehicle Protection Plans
Service Contract (1 of 1)
Contract Number Option Sale Date
Max. 011 Change Allowance
Maximum Rental Amount per Day Towing Allowance Tnp Interruption Transfer Fee Transferred
Service History
37591382 12/12/2015
25 00 USO 0
0 00 USO 0 00 USO
No 0 00 USO
THIS OPTION COVERS OIL ANO FILTER CHANGES ONLY ADDITIONAL MAINTENANCE SERVICES ARE NOT COVERED THIS SERVICE CONTRACT OPTION IS NOT TRANSFERABLE
Effective Date / Odometer Contract Selling Dealer
Remaining Oil Changes First Day Rental Maximum Rental Allowance per Visit Road Hazard Reduce Warranty Deductible Cancellation Fee Status
12/12/2015 / 50,119 miles 26145 - ADAMS JEEP OF
MARYLAND INC
No 0 00 USO
No No 75.00 USO 01
03/18/2016 12/12/2015 10/27/2015
08/29/2015 03/31/2015
11/04/2014 07/21/2014 0711912014 03/1512014 11/09/2013 08/02/2013 04115/2013 03/19/2012
68849 - HERITAGE CHRYSLER DODGE JEEP
R
26860303 - 011 an d Filter Change - All In
26145 - ADAMS JEEP OF MARYLAND INC
26860303 - Oil an Filter Change - All In
68849 - HERITAGE CHRYSLER DODGE JEEP R
24650101 - Core, eater.Front urnt·Air co
26145 - ADAMS JEEP OF MARYLAND INC
26860303 - Oil an Filter Change · All In
68849. HERITAGE CHRYSLER DODGE JEEP R
26860303 - 011 an Filter Change. All In
68849 - HERITAGE CHRYSLER DODGE JEEP 26860303 - 011 an Filter Change. All In R
26145. ADAMS JEEP OF MARYLAND INC
26860303. Oil an Filter Change · All In
26145 · ADAMS JEEP OF MARYLAND INC
08N38183. Safet Recall N38. Active Hea
26145 - ADAMS JEEP OF MARYLAND INC
Filter Change. All In
26145 · ADAMS JEEP OF MARYLAND INC
26860303. Oil an Filter Change· All In
26145 · ADAMS JEEP OF MARYLAND INC
26860303 · Oil an Filter Change. All In
26145. ADAMS JEEP OF MARYLAND INC
Filler Change. All In
26145 · ADAMS JEEP OF MARYLAND INC
85900040. Road eady-Basic Prep
Open CAIRs
55,250 miles SERVICE CONTRACT 50,119 miles SERVICE: CONTRACT 47,484 miles WARRANTY 45,194 miles SERVICE CONTRACT 40.070 miles SERVICE CONTRACT
34,907 miles
29.943 miles 29.943 miles 24,816 miles 19,952 miles 14,982 miles 9,848 miles
1 miles
SERVICE CONTRACT
SERVICE CONTRACT RECALL REPAIR SERVICE CONTRACT SERVICE CONTRACT SERVICE CONTRACT SERVICE CONTRACT PREPARATION
EACH IT M SUBJECT TO $116.50 DIAGNOSTIC FEE
/.
r
3.
-rl,,·r «u./t I. ~ I±n,,t_
a~I i>Sv(, ·.fu $~(\i';d
Thank You, We sincerely ppreciate your business! .._) '. fV'I ·
Jun28 16 1041a
Adams Jeep Of Maryland
410 8795915
p .3
Name
. Addr.,, ICity
' 6.-.LTIMORe
------- VEHICLE OWNER
s,a,e
MO
LpCode
l! a bUSIM~ name is L'sled allove. pifase namelhe Priraa,y ()we ol the vehic.le.
S E LLE R
Name
AOAIJS JEEP OF MARYLAND INC .
Address
3485 Ct-iU.'tCHVlll E RO.
City ABERDEEN
SI.ale
MO
LIENHOLOER
Zlp Cooe 21001
<X>
ZURICH
VEHICLE INFORMATION
eh1cle ldemifica'rion N\Jmbet
C 4P JMAKJtCW164392
ear
I.Jake
012
JEEP
C)'lincle<s
on,cle O.no cl Sale
Mooe! LIBERTY SPORT OoomelerRedng 7 Vehicle Purchase Price
S29.28600
Diesel Powered
0 Tutt>o/Super Charged
Manutacuser Certif1eo Veh1d e
~ 4WDIAWO
LIMITED WARRANTY
Checll box If vehicle includes a 1, mited warTanty p rovided by the u ller.
LW Tffl!'I:
Montns
/ Miles
LWDeouctible: S
(8'18 1)
For seller use only if applicable : LJ(C4)
V3G 1&0AH ( 1108) Contract Date of Sale QSl16i2Ql2 Tom, Selec tio n:
Conlract Purehase Price S1 ,385.00
VEHICLE SERVIC CONTRACT
D ed u c tl b le S100
edudlble is not indic ated a $1 00 de<luctlble Wll apply .)
ntn,cf Optlo1111 :
(See Denni1ions · Term · le determi~e expif"!ltlon date and m iles.}
C8J O Ntw Vehi~t. P lan Manufacturer Celtlfiecl Vehicle Upgrade Plan
$ 100 Disappearing Deductible Option . $1 :><l d<lduc:lible w,11 be waiveO if covered repairs are performed by lhe $8ller.
Q used Vehkle Plan
Monlhs
- -- - · In-service date required:
72 I Miles 75,000
Per$onal Snowplow Opt,on · T!1ls box must be checked and the additional contract charge p aid if tt,i$ whi de is equipped w ith a snowplow or if a $now-plow will be added. (Can not be combineo wittl the Commercial Use Option}.
Coverage S.lectlon: IZJCom prehensiv e ,DC,C·M'CI
Com l!lerdal Use OpUon - This box m usl be checked ano the idditiofllll connct charge paid ff this vehic:ie is used for business/commercal p u rp oses .
0 St andartl (OTIT<lfl/WT) QPowertrain (0018tllll> 0Rental PIU$ (ORi
TIRE & WHEEL PLAN
Term:_ _ __moolhs
Deduetlble: "s'"o_ _ _
o,a"'"""" MAINTENANCE PLAN 36 tnonh
Q60 ,,.,.,.,.
- - - - - - Pu,c:t,a~ Pri~: S
- - - -- - urchase Price: $
11, Cov01age Li mits: No tire or WhHI relmburso111ent li mit per o cc ur,ence. i S rvic. Interval Soloction : Q 3.000 Mites
Q3 ,7SO Miles 121
Q Sl&ndard (!11)
Q P remlum (Kil
Q tuxury !1131
0 5,000 Miles 13\
Q7.500 M iles <·l
Q 10.ooo Miles \5t
Maximu m P lan B e ne fi t: $1 500
Maximum Plan Benefit: $2500
Ma·imum Plan · ·S3r:Ofil: $5000
or seller use only. Pran <::J.ne -Selo:li~:::
25/20 (A) 035/20 (R) (]5oi20 (G ) CJ 7o/20 IM) Q t00/20 (N)
You (Purellase,) w nose s,gnature appe.irs below , ael<nowledge that you have r ad ancr understand Ille contract coverages. what 1s not covered, yoor ve llicle mainlonanoe responsibit:t,es, how to file a daim. and any sla1e Changes hat may a pply . Futtnemiore. you understanc, lhal aft repairs performed u nder this con1ract mvst be aut tiorized by us. You have rellieweo the abOve co rage schedule wl"'ech Indicates tne contract cove1ages you are purchasmg. You understand the purchase of lhis co ntnact ar>d/or I~ Opliolllll 10 & Wheel ancr M alntenance Plans are nol requ,red in order to porchase. register or obtain financing for this vehicle.
Purchaser's Signature - - -- - - - - - -- -- -- - - -+--- Telephone Numbe
Se,ler A uthorized Representative Slgnalure
Vl6 110AH (1/0.) Repnnt ( 12/11)
UNIVERSAL UNDERWRITE SERVICE CORPORATION (db· UU$C S.Mc. C:Ompa In 1tre State oA Nr,, i'orll)
7 0·5 Cott~· Boulevanl. Overland Panc, l<S 68211 Cl trns fBOOl ll4)· 905t Customtr serv1ee Cllll81 e3S·5C63
e OB/18/201 2 e 08/1812012
t.ZX 13350
Jun 2816 10:41a
Adams Jeep Of Maryland
41087959 15
p .2
E·
ZURICH
VEHICLE INFORMATION
ehic:le lden!i·fi·yw;r
C4PJMA!<.XC">' 1·L
ea,
Mal<.8
"-- - -- --"'"'M_O_de_l_
S1w.e
.....,.
012
JEEP
8Al. TIMOf\E
MO
-
~ a business 11irne isisted atove. please name !le Prim<II)' Driver of U-.e vellicle.
@hiclo Oa1e cl Sate
r==========::==:==::===========~ SELLER
rt---~
'.""-"=:-c--:-----
LIBERTY SPORT
Ooor.,e1;2r Reaa,ng
7 llef.cle ? <l"dia.. Price - - -
I
----=-s=29::.c,2:::!"".6o=o_- - ··- -- - -
Name
O.esel Powefed
Q Turbo/Super Charged
~-'VVOtAWO :
ADAMS JEEP OF MARYLANO INC
A<1<1ress
- -- - -- - -- - -- - - - -
Mam,tacture1 Certified Vernde
J4a5 CHURCHVlUE /~O. Gity ABERDEEN
Slate
MO
LIENHOLDER
Zip C«I~ 21001
LIMITED WARRANTY
j
°'8ck box if whlele ind ude& a limited warranty provided by nie seller.
LW Term:
..--- --- -------------------__.J r,ane PNC
LW Dedu~ble. $
( 8 4!81)
r--rF::o,-r-~se:ll:e-r-uMs-eo_no_tntl-l:-y-s-i:f-:-a- pp-:l:i-c-a--b:-:le-1:-:QM=il=(Ce4-)s----=Q...(--T4-/T I-) - - - -- - l
V36160AH 11 /08)
Contract Date of Sale QAJ· 8/2Q12
Contrac.t Purchase Plic:e it ,385.00
VEHICLE SERVIC CONTRACT
O~uctlble S100
Tenn Selection:
(See Definition~· Term · to determine e~piration date and miles .)
C [g1 New Vehicle Plan Manufact\J,., Certified Vehicle Upgrade P lan
$f00 Clisappeari~g Dedudible Opton · $1 00 deductibfe w ill boe waived if covered repairs are performed by lne seller.
QUsed Vehicle Plan Months
- - - - · tn-sel\/ice date required:
72 / M iles~
Personal SnolNJ)IOW Option · This box must be checlted and the additional co"tra:t charge paid ii thh vehide is equipped wilh a
viowplow or if a snow-plow w ill be added. (Can not oe combined wftl!
lhe Commercial Use Option).
Covera9e Selection:
~COmprehensllle cocic.,wc1
Q Preferred cOPIP4-W?l
Coll"mercial Use Optior. · This box must be checked and l t"le additional contract Cl\arge pak! if lhis vehicle is used for busir,ess/commerei al purposes.
0 Stanc'ara ,OT1T·rr1mr, QPowet11ain (C81!1<1B1J QRental Plus <OR>
TIRE & WHEEL PLAN
- - -- T«m:
months
OeducUble: ~S_O_ _ _~
60 fflO lllfU
Purct,;.se Prioe: S - - - -- -
- - -- - - rchase Price; $
Coverage Um its: No lire or whNI reimbursement lim it per oc:curTtnct .
Q st:andanl cH11
C] Premlum {>Ul
C] Luxury tHJ>
~x,mum Piao 8enent: $1500
Maximum Plan
Benefit: $2500
MaklmtMll Plan Benefit $5000
S rvlce ln1erval Selection : 03,000 Miles c, 1
05,000 Miles t3J
O 7.sooM,les <·1
Q3.7SC Miles ,:21 Q 10,000Mile, 151
or seller use 011ty. Plan Class S·reetlOn: 25/20 (" ) Q35i20 iR) J0!20 lGJ n7S/20 ("> Q100/20 (N
You {Purchaser) whose signature appears below, acknowledge <hat you h a,ve d and urlde~tono lhe c;ontl"ilct CQverages. whal is no1 co11ereo, your
vehiclo maln!enance responsibi~ties . haw to ftle a claim, and any stale changes hat mav apply. Furthermore. you unde<s1and that ah repairs performed unoec !his contract must be authorind by u~. You have reviewed the above co aoe schedule whieh indicates lhe conlr·c:t coverages yo· are
purchas,ng. You underst and the purchase of"1is contract and/or the Optional T re & YI/heel and Maintenance P lans are not required in ortler to purchase.
register or obtain financing for tf\is vehlcle.
Purcnaser's S ig n a t u r e - - - - - - - - - -- - -- - - - - + - -- Te lephone Number
I ate 0611812012
SeUer Authorized
Representative Signature - - - -- - -- -- - - - -- --+--- Telephone Number
V36160AH (f/08) Aep<, nl (12/ 11)
UNIVERSAL UNOERWRffER SERVICE CORPORATION
~a UUSC S t N i co Compa lt1 Ille State of Now York!
7MS Colft9t 8ouhrv&f<!, O·erfand Park. 1<See211 era ... (100) f.43·t 059 Cu510mtr Service {t88f '35·50tl
· - - -- ate 08/1812012
L2.x 13350
Jun 28 16 10 41a
Adams Jeep Of Maryla nd
VEHICLE OWNER
41 08795915
p 1
.0 ZURICH 3:
VEHICLE INFORMATION
1110<!11
- - --:::=- - - --=--=....,..-- -- -! t-:t:-==~- - - - -- -- - -- - -- OdamUeBieE,RRTeYild$inFgORT --I
S A.LTIMORE
7
~========:::::;============::!. Ifact1Sln11S$narnt IS 1$led,b<M, Jiease nane i,,ePrimaiy
hlcie.
V«hiele P..rchose Pric41
t-t'--'-':~ = : - : ~ - - -- - -.:'..2:.:9.~2a"'s"'""o.o..;___ _ _ _ __ 1
SELLER
"1:>m()
Qnirbo/Super Charged
~~V\OfAWO
.=1===:======::;::=:=.:.:;;::;:;::~;::=.;:;========: - - - - - - - - - - - ------! ACANS JEEP Of MARYLAND l'IIC.
Acd re.s
348S CHURCHVILLE RO.
Man uradurer C8f1ifioo Vehicle
City
S1a1e
z;p ::ode
LIMITED WARRANTY
" BEROEEN
MO
2 1001
Cned\ box 11 vet,lclt ,ndudes a fimaeo warranty p rovided by lhe teller.
LIENHOLOER
LWTtrm:
Months
I M1ie $
LW Deduebble: S
or HIier use only ir applica ble : Q (C4)
V36 160AH (1101)
Contract Date
os,1saa1z
ontract Pvteha$e Price Deductible
S1 .36 5 0 0
hlY.>
Term Se'ection:
(See Dcl\nitiOl\5 - Term - to determine expiration date and mite,.)
O (8) New Vel!lcl t Plan Man ufKlurvr Ctrtifled Ve hicle Upgrade Pl,n
duc:lible is not lridic ateo a $1 00 ded uctible will apply.)
S100 Disap pearing Oeducllble Op1ion - $ 100 deductible v~I be wat·,eo ir covered rep1irs are performed oy the seller.
Q used Venlclt Plan
Mortlls
· Ill-service date required:
n
I M rles 75,01>0
Personal Snowplow Op bon · This box must be checked and I/le
additional ecn1racs charge p aid if lhi5 -ehi:ie is equipped with a
snowplow or if a snow-plow will be added. (C an net be combined witt,
the Commercial use Option}.
Coverage Sel8'tlo n:
cg}Cl)mprehensllle ;oc,c,t /\'C)
Q Prererrcd iOPif'·M,.,
0 QStandard (OTIWTIIWTI Q Powertrarn ic8/iwe11 Renhl Plus /CR)
Commercial Use OpUon - Tills box mu$! be chectted and !he additional oonlract charge paid ii this vehicle ,, use<! ' or business/commeroal purposes.
~d n Use Only
TIRE & WHEEL PLAN
- --- Term:
monlhs
- - - - - O.ductible:SO
MAINTENANCE Pl.AN P chase Price: s_ _ __ __
Coverage limits: No tire orwtteel relmbul"!lemerit limit l>et' occurrence. Se ice ln·rval S9'e ctlon : Q3.000 MIies Pl
C) Stanclard 1w11
C Premium (>,1)
O Luxury (H3)
Os.ooo Mllt!!i l3l Q 7.500 Maes 1·1
QJ,750 Mile i m Q t0,000 Mi'es · $1
M aximum Plan Bemtrit $1500
Maximum Plan
Bene61 52500
Mallimum Pian Benefit $5000
Fo seller use only. Plan Cun Select io n: 2S/20 (A) o~f20 (II) Qo/20 (0! 0 75/20 (Ml ::i100/20 (NI
You (P urehaser) whose signature appears below. aclmow,edge thal you have rea an<! understand tile contract cove,ages, w t\at ts not covered. your vehicle malnlttnance respoo$ibilltles. hew lo nie a claim. and a ny slate cha nges th I mey apply . Furthermore, you i.rndorsiano th1t a" repairs perform ed under this conlr11ct must be aulh0tiz11<1 by us You l\ave reviewed lhe above co~ ;e sc:l>ed ule Whd1 ind;c;a1u tne contract coverages you are purcr,asing . You ur\derstano lhe pvrcnase 1>f this contract and/or the Optional lir 8 'Nheel and Ma nie/lance Plans are not required in orde< lo pu1C"klse,
registe< or obtarn flnanc,ng for this vehicle.
- Purchasers Signature - -- - -- - - - - - -- - - - --i-- ! Telephone Number
Date 08f18120 12
Sener Aut horized
- - - - -- - -- - - -- -----+-- Representative Signature
T e lephone N umber£
VJ5160AH (1/08) Reonrc 11211,i
UNIVERSAi. UN DERWRITERS ERVICE CORPORATION (clb· UUSC $....;ca Company I lh· SbW of New V'orl)
7045 COlllga Bool. .lld. Ovorla ~d Par!<. KS t6?11 c,a;,. (500) ~9069 eustomrr $9'Vl<e (IN) l - l ~3
ate 08/1 8/2C12
Jun 281610:51a
Adams Jeep Of Maryland
4108795915
p4
If you are the first retail purchaser of this contrai:t, you may transfer the remaini g contract coverage lo \he _next indivK.iual purchaser of the vehicle. (No dealers or brokers.) Remaining coverage must be property transferred within 30 ays of vehicle ownership transfer O' the contract w,11 no longer be in force Transferred coritracts are no n-cancelable. In order lo trans!er y'Our contract you must provide us wilh the following: 1 Copies Of the receipts for required maintenance and servicing of your vehi le; 2. A notarized copy of lhe documentation evidencing change of title and odom ler reading a1 time o1 transfer; 3. Evidence thal you transferred any re<raining manl.lfacturer's warranty: 4. A completed transfer form. To obtain a trans'er f0<m. please call Customer rvice at (886) 835-5063; 5. A check made payable to Uni11ersa1 Underwriters Service Corporation in th Cancellation of Contract
1. You may cancel y()(Jr contract by mailing or delivering written notice of ca cellation to the seller or us. Your signed cance1:at1on request mus1 speafy
the reason for cancellation. the effective date of cancellation a11d ir applica e, evidlence that the lienhclder has been paid ,n full If the llenhotoer has not ~en paid 1n ftJII, you will need to provide the lieriholder's name. address a d your account number. 2. We rnay only cancel your contract for fraud. material misrepresentations, r for non-paymenl of tt!e contract Charge
3. If your contract is cancelled, a portion of the contract charge will be relu1 ed to yo-i or a party authoTized by you to receive it for your account You will receive a full refund if cancellation is W1thin 60 days of the contract dat of sale and you have not incurred a claim. If cancellation 1s aller 60 days o1 the contract date of sale, D' you have incurred a claim, the amount ot the 1und w,11 be prorated based on the lesser of days or rn"es remaining of the
contract term. less a $50 cancellation fee. 4. When financing is provided for your contract, you authorize your lienhold r, as shown on the front page of this contract, to be named as payee on any
refund check. Your lienholder will be sole payee with authorization to can el your contract in the event your vehicle is a total loss or is repossessed.
II cancelled, yo11r contract may not be repurchased or coverage rainstated on our vehici..
Important Items
Umit of Uabilily: Total of all benefits paid or payable for each repa,r visit is limi ed to tne adual cash value of your vehicle no! cons,ctenng loss of value due to the mechanical breakdown ofa covered part, less deductible, if appli ble The total of all benefits paid or payable during the term oftn s contract shal not eKceed the purcha$e price paid for your vehicle.
Sul>r<>iJatlon: In the event coverage is pnovided under this conl.nlct, we shall b subrogated to the ri9hts you may have to recover agai~s1 any person or organization arising out of any safety defect or mechanical breakdown, as ell as out of any order, Judgment, consent dla}Cl'ee or other settlement, and 1ou shall execute and Cleliver instruments and papers and do whatever is ecessary to secure such rights. You shall do nothing to pre1uctice those rights. Further. after you have been rully in<lemnified for any loss sustaine under the terms of this contract, all amounts recovered by you 1or which
1ou have received benefits under this contract shall belong to, and be pa, to us up to the amount ol benefits paid under this contract Terms of Contract Conformed to Statute: rerm& of this corwact which are i confiict with the statutes of the state In which this contract was signed are
Mreby amended to conform to the minimum standards of those statutes. Insurance Company Obligation: This contract is guaranteed under a service contnact reimbursement insurance policy by Universal Underwnters Insurance
Company, 7045 College Boulevard, Overland Pari<. KS 66211 In the eve your claim is not paid within 60 days. you may file a claim directly w,1h Unive~I Underwriters Insurance Company. To do so, please call the foll ing toll free number: (800) 643-9059. State Changes. These changes appl)' to th· Vehicle Service Contract co11era9 and optional Tire and Wheel Protection coverage: Maryland: MD120715 {12115). Cancellation of Contract item 3 the folowin9 1s added: A ten perce,,t ( 0%) penally per month shall be added to a refund that Is not paid or e1edited within 45 days alter return of the contract :o us.
V36160AH (1108} Reprirot 112111)
P e ~ of4
LZX 1J350
--------------------------------+------------------------
Jun 28 161049a
Adams Jeep Of Maryland
4108795915
p 3
1. Use reasonal>le m9ans to protect your vehicle from further damage In rder to prevent additional ~llpenses: repairs or complete denial of tne claim. You will be re'sp'Onslble lo pay any such additional expenses;
2. Return your -.ehlcle to the Seller. If this is not possible, call us toll free I (800) 643-9059, fOI' assistance;
3. A~ll'lorize any charges necffury to determine the cause of failure. Thi incl~s disassembly and diagnostic charges You will be required to pay the ex~nse of the disassembly and diagnosis if the mechanical b eakdown Is not covered by your c:ontract;
4. Permit an Independent Inspection before repairs are completed if we r quest an Inspection;
5. Obtain a repair auttlorlzatlon number from us before any repair 1s mad · A repair authorization Ciln be obtained from us by calling toll free at
:soc) 643-9059. Should an emerg&ncy occur which requires a mechanl al breakdown repair be made at a time when our office is closed, you
must call us no later Ulan lhe next buslnei;s day to determine if such r pair will be covered by the contract. If covored, you will be eflgib!e lor
reimbursement on covered repairs provided you follow all other proa1 ures outlined in this section; 6. Submit invoice/repair order exhibiting that the authorized repair has be n completed to us;
7. Pay deductible, if applicable, and any non-covered expenses.
What Is Not Covered (applies lo VSC coverage only) 1. This contract does not provide coverage for;
A. Any part not specifically listed as covered under the covera e you selected, including but not limited to any of the
following parts: Glass, 1enses, sealed beams, light bulbs, eels, wheel covers, tires, interior trim, moldings, bright metal parts, sheet metal, flexible body parts, weather strips, upho tery, convertible and/or vinyl top, paint, rust, physical damage, catalytic converter, exhaust system, brake rotors a d drums, wiper blades, hoses, shock absorbers, batteries, carburetor, throttle body assembly, spark/glow plugs, drive Its, brake pads, brake linings and shoes, manual clutch disc;
B. Repairs of water and air leaks, rattles, squeaks and wind nose; alignment of body parts, bumpers and glass; C. The normal maintenance services and parts required or rec mmended by your vehicle manufacturer and other nonnal
maintenance services and parts which incli.1de, but are not I mited to: engine tune up, suspension alignment and wheel balancing. Filters, lubricants, engine coolant, fluids and refr gerants will only be covered in connection with the repair of a covered mechanical breakdown; D. Repairs covered by any other insurance policy, service cont act, written warranty or otherwise covered by a manufacturer's or a repairer's guarantee even if the coverag Is revoked or denied for any reason; E. Repairs, replacements or alterations not authorized by us; F. Repair or replacement of any part when It has been detenni ed that the condition existed prior to the purchase of your contract;
G. A mechanical breakdown whic:h does not occur during or is not reported to us within the tenn of your contract unless expiration of contract falls on a holiday or weekend, then th next business day will be acceptable;
H. Repairs if the odometer has ceased to operate and odomete repairs have not been made immediately, or the odometer has been altered, tampered with, disconnected, or in any wa misrepresents the vehicle's actual mileage after you purchased your vehicle;
I. Repairs or replacements of any parts or components that a not installed by trie vehicle manufacturer at the time of
original vehicle assembly; J. Any part(s) which llas not sustained a mechanical breakdo n, but which a repair facility recommends or requires be
repaired or replaced in connection with the repair or replace ent of a covered part(s). This includes any expense due to
engineering upgrades or for repairs made solely to meet or aintain governmental emission standards, K. Storage charges, shop supplies, hazardous waste disposal es; freight and/or delivery charges incurred for proc:urement
of replaceme11t parts; L, Economic loss, im:luding loss of time, inconvenience, or oth r incidental loss or damage that may result from a
mechanical breakdown (except as may otherwise be provid d under Additional Program Benefits in this contract);
M. Conse<iuential loss or damage that is the result of a mechan cal breakoown; N. Mechanical breakdowns that occur and/or repairs made ou Ide of the United States of America or Canada. 2. This contract does not provide coverage If your vehicle: A. Has been modified to plow snow, whether the plow blade is ttac;hed to your vehicle or not; B. ts used for business use by more than one driver on a regui r basi$, commercial towing or hauling, li11ery (except car
pooling) or delivery; C. Is used for hauling or towing In excess of ttle manufacturer' limitations and specifications;
D. Is used for rental, raclng or other competition, as a taxi, poll e car, security vehicle or emergency veh,c;le.
3. This contract does not provide coverage for repairs caused by; A. Collision or impact, fire, theft or attempted theft, freezing, va dalism, malie1ous mischief, riot, civil commotion, explosion, lightning, water, flood, falling missiles or objects, or contrib ted to by foreign objects and/or the use of contaminated fuels, fluids, lubricants or refrigerants, and the resultant rus, corrosion or consequential damage; B. Misuse, alteration, abuse, negligence, or lack of proper main enance or breakdowns caused by improper servicing or
improper repairs, insufficient coolants or lubricants, rust an or corrosion;
C. A non-covered part;
tn.. , o. Tlt'7' UIJ
,itt:sull, vf or\.~IIIIQ!f\t:L 111U'-,JIC1 ...cll.lVIL:) llldUIC' Gfl.'tl'I )'U
t,'Ul~lldt>C"U )'VUI Vit:rl11 ... lt: 'ftl'lll\,/1 UU IIUL llll.:71:l fdt..LUI)'
specifications;
If your vehicle's odometer reading is greater than 100,000 miles on e contract date of sale, then the following exclusions apply:
E. Gradual reductions In drlvetraln operating perfonnance due o wear and use. This includes, but is not limited to, gradual
loss of engine compression necessitating the repair of valv or piston rings and gradual increase of oil consumption due
to normal operation;
F. Freezing or overheating due to any cause, including res ullan engine damage from overheating due to water pump failure.
Transfer of Contract
V3li160AH (HOS) Rep,int (12/11:
P·ge 3 o 4
U.X 13350
Jun28161049a
Adams Jeep Of Maryland
4108795915
p 2
er VEHICLE SERVICE CONTR
COVERAGE
Definitions
Contract: Your vehiqle seN1ce contr:!ct It is a contract between you and us.
Deductible: The amount to be p;)id by you for repair or replacement costs of a m chanical breakdown. per covered repair visit
In-Service Date: !Applies to Manufacturer Certified Vehicle Upgrade Plans O .lyl This ,s the date the criginal manufacturer's warranty first wert into
ef'ect. This is the date the vehicle was first registered as a new ven,cJe or fir t wenl into demonstrator service This may or may not be the ctate you
purchased your vehicle>. If the in,service date is nol provided or the incorre in-service date is entered. January 1 of !he vehicle model year shall be usec as the in-service date to calculate term eipiration.
IVlechanical Breakdown: ne failure of a covercid part because of a mechanical elect or faulty workmanship by the manufaclurer which renders the covered
part incapable of performing the function fer which it was designed. If yo11r v hiele's Odometer readirl9 is greater than 100.000 m~es oo the contract
date of sale, then this does not in~lude gradual reductions in operating perfo mance due to wear and use.
Seller. The entily identified as "SELLER" on lhE front page of this contract.
Term: The period during wh1cn mechanical tJreakdown coverage applies. The t rm selected is showri on the front page o' this contract. Tr.is contract will
automaUcally terminate when you sen your vehicle unless ii is properly tran f1!rred or cancelled as described in this coritract
l'>fow Ve'1/cle Plans. The time and mileage limits of the tern, selected star1 o the contract date of sale and at zero (0) miles The coverage expires
when the length ottime or accumulated mileage ot the term is reached 12:0t a.m. local standard time), whichever occurs ftrst.
We/Us/Our: Universal Underwriters Service Corporation. dba UUSC Ser;ice Co pany in the State of New York. the service contract provic!cr and ooligor of
this contract. You may contact us to have questions answered or to receiv help in filing a claim under this contract at 7045 College Boulevarc.
Overtand Park, KanSc1s 66211. Or cal! us toll-free at (888) 835-5063.
You/Your: The purchaser of the contract
Vehicle: The vehicle identified on the front page of this contract
Coverage
The coverage that you have selected is shewn on the front page of lhis contract Coverage applies only lo the parts liSled under lhe coverage you selected.
and to related labor. but nol If they are co11ered by insurance or !he manufacturer' warranty. If a mechanical breakdown occws. we will repair or replace the covered par.(s). or we wiTI pay an authorized repair facility reasonable and cuslo ary charges to do so, not to exceed manufaciure~s suggested 11st price for
covered par1s. and specific labor times published in Motor, Chilton, Mitchel or t~e manufacturer's warranty l;ibor time standards, sub1ect to the doductible
and the other provisions of this contract Reimbursement may be made directly o you for an authorize(! cJain,. Replacements will be made with parts or like kind and quality (including new, re-manufactured. exc~anged, or &ervlc able used components or parts at our option).
Comprehensive Coverage:
In the e'.1ent ot a mechanic at breakdown. we will repair or replace aR pans 1 your vehicle except those listed under What is Not Covered of this
contract. Compr<>hensive Coverage also inclJdes alt items listed in Additl nar Program Benefits.
Footnctes:
Seal& and gaskets coverage does not apply If your vehicle's oclomete reading is g1eater than 100.000 m1le5 on the contract date of s..te
When damaged as a result of the failure ot a covered Internally lubricat d part. When required in connection with the repair or replacement of a cover part
Additional Program Benefits (applies to VSC coverage only)
Rental Car Coverage: (This benefit is not induded with the Rental Plus Covera In the event of a mechanical breakdown covered by this contract or them nufacturer's warranty we .viii reimbur;e you for the expense actually
incurred ior the rental oi a subslitute vehicle through a licensed rental agen y during t~,e repair, subJect to the following provisions. our liebility shall not
(a) exceed $30 per oay for each eight (8) hours of approved labor time [or fr ction of eight hours). nor (b) total more than $1 BO for each c;avered re,pair visit. In computing the maximum $180 reimbursement verrepair visit. up to ree (3) days of down time, required for parts procurement only. is reimbursable <-must be advised in adv.;nce of all such delays). Delays used by repair facility scheduling do not qualify for rental benefi1s. Towing and E~rgency Roads~ Service: If your vehicle is in need of oo,ergency re-ad side sef'lice. you must call tile 4-hour toll lree number at (800) 831-6670 for serw:e The tonowing berefits are subject to a maximum benelit of $100 per occurrence: towing, J mp starts, llat lire changes (using your inflated spare). fiui:j dclil1ery, lockou1 service (key cutting elC\ra), concierge service {ass,stance with up to three p ne calls - relatrves. ponce. etc.). Any towing er emergency roadside service
not iflit1at8'd through the 24-hour 1011 free number al (800) 031-6670 is limite to a maxim...!m benefit of $50 per occurrence; valid receipts wil1 bE re.quired
for reimbursement. Trip Interruption Coverage:
If a mechanical breakdown. coYered by this contract or a manufacturers arranty. causes your vehicle to t>ecome inoperab(e and you are required
to remain ovem1ght while repairs are completed more lhari one hundred (10 ) miles from your home we wil( reimbt..rse you for expenses ac·ually
incurred for meals (reslauranls only) and lodging (hotel or motel only). durin the period repairs are being made. The maximum daily allowance for meals and lodging combined is limited to S100 per day for a maximum of thee (3) days or the period of time that 1t took to repair your vehicle, whichever is less. and &hall not exceed $300 for each covered repair visit. he date of the mechanical breakdown shan be considered ttie first day of
the 1hree--0ay period. Vafid receipts for meals encl lodging and a copy of the corresponding repair order will t>e required for reimbursemer.t.
Your Vehicle Maintanance Requirements
Malnt11nance expense$ are your respon5ibility. 1. In order to maintain valid contract coverage, you must have your vehi le checked and serviced in accordance with the manufacturer's
recomffl811dations as outlined in your vehicle's Owr,er's Manual. NOT : your Owner's Manual lists different servicing recommendations based upon your individual driving habits and climate conditions. You are re ulred to follow the maintenance schedule that applies to your condition&. Failure to follow the manufacturer's recommendatlo~s Iha apply to your speciflc conditions may res11lt in the denial of coverage. 2. It is required that verifiable receipts be retained for the services. If y perform your own service, you must retain vartllable racelpts showing
purcha,es of all required parts and materials n11eessary to perform th required malnlenance showing the date and odometer reading when
the services were perfonnvd. 3. If requested, furnish us with maintenance and/or service receipts asp ool of your vehicle's regular maintenance during the contract term.
Your Duties in the Event of a t\lechanlcal Brea~down
V361IOAH (1101] Reonnt (12/11)
Page 2 of4
I.ZX 13J50
Jun 28 1610.49a
Adams Jeep Of Maryla nd
4108795915
p
·!>
ZURICH
VEHICLE INFORMATION
.ty
Staie
z;i: Cod·
BA.L TIMORE
MO
II abusiness name iS listed at,o,,e, p:ease name u-,e Prim<ry Oliver at 1he venide.
SELLER
Name ADAMS JEEP OF MARYLAND INC.
Add,eu
348~ C~RCHVI LLE RO.
City A.BERO!:EN
Slate
MO
UENHOLOER
Zip Cooe 21001
1/,<Jdol LiSERT" SPORT Oclomete1Reading
7
Ve~.ide P ase nee
S 29,286.00
0Turb<>1Super C'larged anufaclurerCertiled Vehicle
LIMITED WARRAtHY
hed( box if vehicl· includes a timited warr11111)' provided by the seller.
LWTerm:
MorOls
t Miles
LW Deductible: S
~lier IJSe only if applicable: 0 (C4)
0<T41T1 )
V36160AH i1108)
VEHICLE SERVICE
Contract Date of ~le 081)60 012
Conrract Purchase P~ oe Oeduc:tlble
S i ,311~.00
$100
(II a de
Tarm Selection:
Co
(See Oer1nilions · Term· to determine expira'.ion dale and mies.)
0
O cg) New llehlclt PIM! Uanufaclurtr Certified \lehlc:le Upgrade Plan
ctible is not indicated a $ 100 dedudibie wll apply.) act Options:
oo 101> Oi$3ppeanng Oeduct,bla Opt,011 · $1 deductible will be waived if
overecJ repai's are performed by the seller
0 Usod Vehicle Ptan
Months
- - - - · ln·seMC8 <late require:!:
72 I Miles 75.000
D ersonal Snowplow Option · This cox musl be checked and the ddltional conuad charge paid if this vehicle is eq.,ipped w Nh a owplow or if a snow-plow will be added . (Can not t>e combined w,lh e Commercial Use Opbon).
Coverage Selec:liOfl: [8jComprehensive <Dc.c<MC>
0 Preferred (oP,,..,,,,.P>
Qstandard <0:1T<r.1NVT) 0Powertrain 10B1e·1B1J 0Rental P1us (ORI
ommerdal Use Option · This box mu$! be (11eo<ed and the additional ntrad charge paid if this ven ,cle is used for business/commercial rposes.
oUse Only
TIRE & WHEEl. PLAN
ierm:_ _ __ monlh$
Dod uelibl9:.:..so:....._ __
Pia Term:
MAINTENANCE PLAN
Purcha!.e Prtce . $ - - - - - -
- - - --- Pu ase Price: $
Coven.9· 1-lmlts: No tire or wh.e-1 teirnbunerne11t llmit per occurre11ce. S
:]standard (M1J
QPremlum (k:/1
QLux<Jry ,><31
le· lnlervat Selccllon: 03.000 Miles !II
Qs.ooo Mr. es p, Q1.soo Miles <·1
Q3.750 Miles , 21
Q io,OOOM~es cs>
Maximum Plan Benefit
S1SOO
Maximum Plan Benefit $2500
Ma>lmU'Tl Plan 8eMfit: $5000
Fo seller use onty. Plan Class Sttectlon: 25/20 <l'I Q35/20 !R) 00120 (G) 075/20 (M) 01 00/20 (NJ
Yoo ( Purchaser) whose signalure ap()9ars belOw. aeknowledge that you have re and understana the contract cove,ages . wllal is not covered, your
vehlc l& malntena~ responsib~ities. hOYt to f,le a claim. and any state changes th t may apply Funhermore, you undenitand that all repai~ perlormed under m,s contract must be authorized by us . You ~.ave reviewed the above cove ge sehedule which ind icates the contract oo..erages you a~ purchas ing You understand the purchase of this contract and/or the Optional T,r & Wheel and Maintenance Plans are nol reQuired in order to purchase. r~lster or otltain financing 101 this nhicle.
Purchaser's Signalure - -- -- - - - -- - - -- - - -- -!-- Te,ephone Numbe
ate 0811 s:2012
Saller Authorized
Representative Signature - - -- - - -- - -- -- - -- -1-- Telephone Numbe
VltHOAH (1/<>el Repri,. (t 2/11 )
UNIVERSAL UNDERWRITERS SERVICE CORPORATION (dba UUSC Service Co1r1pa"Y r. Che Stale of lffw Ycrl<j
7045 Col~ Boulevard, Overland Parle, KS 6Ul 1 Clai I (1001 ~-Wll59 C ll$10rntr StNko {HI) ~-5053
te 08/1 8!2012
lZX , 3350
0/ .
\ zfrHO~~~}?Poit ~v9 DGE
{
BALTIMORE, MARY AND 21224
(410) 288 - 832
~ (\
µJ,·,207
0 d._~ C __;_ i () i ('!( f; ..,, i
The
essly disclaims all warranties wi h respect to any parts furn ished under this order .
NO PARTS EXCHANGED WI HOUT THIS INVOICE. NO REFUNDS ON SPECI L ORDER PARTS.
All Cl AIMS AND RETURNED 0 00 MUST BE ACCOMPANIED BY 1-<IS Bil l. 15 % HANDLING CHAR EON CHARGE ON ~:fUNOS.
DATE ENTEREO
28 JUN 16
s
0
L
0
T 0
YOUR OROER NO.
DATE SH IPPED
07 JUL 16 **** R 0
ACCOUNT NO . -
INVOICE OAT
07 JUL 1 6
Ps A R T S
H I p
T 0
INVOICE NUMBER
Q U O T E - DO NOT PAY **** PAG E 1 OF 1
SHIP VIA
SLSM.
s
TERMS
PART NO.
DESCRIPT ION
RO Quote f or Service Repair Or d
Service Advisor: 736 5 Vehicl e:
Part (s ) quot ed on LineD CUSTO
0 5083344AA 38 SW PKG-STOP
Par t (s ) quoted on LineA AIR
0 68148047AC 532 MODULE - OCCUP
Parts quoted on RO#~ ** **RO PARTS Q U 0
fv~tb
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(oOt ,,:C,
,J
flt r;/J vLrf_
~ ~ 17 ORDER YO 'FARTS O
WWW. THOMPSONCW :CO~ ,: .
LOOK FOR SPECIALS
,
-...,. ._ I\ a~
,. . .____ _.._, s ,r DEALERS 1 DAY Rl ~
~t ~~L:, LIMI~ 9. WARRANTY
ltA ~ \ I f -,
w
F.0 .8 . POINT
BALTIMORE MD
NET
AMOUNT
IES
23 7 .00
0 . 00 0.00
L
$0. 00
11(1 1 ·00.1
r ., ~._,..,. , 'A'· ' (' .,( t\vo ... , 1\ 1' fl Al.?!. O<\i'01: t IVP P.3C I , l lr.t4GIM:i
THOMPSO DODGE 124 North Poi t Blvd. BALTIMORE, MARY ANO 21 224 (410) 288- 832
The Dealer hereby expressly disclaims all warranties w i h respect to any parts furnished under this order.
NO PARTS EXCHANGEO WI HOUT THIS INVOICE. NO REFUNDS ON SPEC! L O~DER PARTS.
All CLAIMS ANO RETURNED GOO S MUS1 BE ACCOMPANl fO BY THIS Bill. 15% 11ANOLING CHAR E ON CHARGE CN REFUNDS.
NO REFUNDS , FHR O WfE< S. NO REFUNDS ON H EC RICAL I TEMS. OVER .,., COUNTER PARTS ARE GU ANTEED FOR REPlACEM ENT t VEAR OR t 2.000 MILES WHI HEVER OCCI..RS f tRST.
()\ '1> r~. 1r ,l\ '1 {~-u
> l. Q.) ?- '6 5] 0 'V
DATE ENTERED
28 JUN 1 6
s
0 l 0
T 0
YOUR ORDER NO .
DATE SHIPPED
2 8 JUN 1 6
....i.P
ACCOUNT N0 . 1111111111111
INVOICE DAT
28 JUN 16 Ps A R T S
H I
p
T 0
INVOICE NUMBER
QUOT E
****
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PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Kings Park N.Y. September 28, 2016
Mr. Richard Thornton Head of Operations - Customer Care FCA US LLC CIMS 423-04-02 800 Chrysler Or. Auburn Hills, Ml 48326
Dear Mr. Thornton: I am writing to you as, despite my best efforts I have been unable to resolve this issue through the lower channels of your Customer Care Departments.
My wife owns a 2012 Jeep Liberty Sport (1C4PJMAK2Cvallll· She received a recall notice for the N38 Active Head Restraint Recall. The details of the recall notice state" ...your dealer will reprogram the Totally Integrated Power Module (TIPM), or replace the Occupant Restraint Control (ORC) module". The vehicle was taken to Smith Haven Chrysler Jeep Dodge for the repair. It should be noted that the airbag light was also lit. The TIPM was reprogrammed, at least the dealer claims it was, but the airbag light remained lit. The dealer quoted a price of$ 407.00 plus tax for replacing the ORC module, and charged my wife $146.64 for a diagnostic test, which she had no choice but to pay in order to get her vehicle back.
Through my own investigation I found that the Chrysler tech sheets state that if the airbag light remains on after the TIPM is reprogramed, damage to the ORC module is considered "collateral damage", and is therefore covered under the N38 recall and should be replaced as part of the same.
To make matters worse; when she did get the vehicle back, not only was the airbag light still on, but now the Check Engine light was on despite the "complimentary 27 point inspection" that the dealer claimed was performed as part of this service. When it was brought the their attention, a tech turned the Check Engine light off, but offered no explanation as to why the light only came on when the vehicle was in their care. He stated that the only way to find out why it came on was to perform another diagnostic test for$ 146.64.
Through my own investigation I also found that there are no fees charged or diagnostic tests performed in consideration of a recall.
So there is the matter of$ 146.64 that my wife was forced to pay in order to get her vehicle back.
The dealer offered me no resolution when I brought to their attention the fact that by Chrysler's own admission the ORC module should be replaced as part of this recall as previously stated. It was then that I contacted Chrysler Customer Care to resolve this issue.
Please refer to www.arfc.org/complaints/2012/jeep/liberty/air bags/problem .aspx which will illustrate how widespread this problem is, something that Chrysler is obviously aware of. And also note that the ORC module was recalled for replacement in the 2011 Jeep Liberty, something that obviously should have been done outright with the 2012 Liberty as well.
I had numerous conversations with various representatives from the Customer Care Department. Please refer
to case numberalllthere a Chrysler representative agrees that Chrysler will take responsibility for the repair by offering me reimbursement for the repair if I submit proof of same. The fact of the matter is that I
cannot afford to pay$ 450.00 and then wait 60-90 days for reimbursement. And I should not have to, as by
Chrysler's own admission it is a repair that is covered as part of the N38 recall.
My wife and I purchased 2 Chrysler vehicles on the same day: a 2012 Liberty, and a 2012 Town and Country.
We have been satisfied so far with the performance of both vehicles. But our experiences with customer
service at both the dealership and corporate levels have left us wondering if we will ever consider a Chrysler
vehicle again.
I hope you are able to help me resolve this issue and perhaps restore my confidence in your product; because without customer service, a product is worthless.
Thank you for your time and assistance in this matter. Please call me with any question/concerns you may have regarding this matter. I look forward to hearing from you soon.
Mr KWe! 1hoffi+if)
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PEl 7-003 FLAT CHRYSLER
8/3/2017
ENCLOSURE 04 CAIRBACKUP
From: To: customerassistre@chrysler.com Date: Fri Nov 04 14:52:48 EDT 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: Recall Information
Brief Description: -----------------Urgent Concern Regarding Recall
Comments: --------To Whom It May Concern:
I am writing with regard to my 2012 Chrysler 200. Living in the State of Virginia, I am required to do an annual safety inspection on my vehicle. My inspection was due by October 31, 2016 and I went in to complete my inspection on October 18, 2016 to be in compliance with this requirement. I was informed that my vehicle could not pass the inspection due to airbag warning light. I took the vehicle to two different auto shops both of which indicated that the issue was the Occupant Restraint Control module which needed to be replaced. I also spoke with two different Chrysler dealerships, one of which indicated it would cost roughly $700 to repair.=20
On Friday, October 21st, I learned that this particular issue was under a national recall (S61). After speaking with Chrysler=E2=80=99s Recall Division, I learned that the part was unavailable= . This puts me in a predicament as the part remains unavailable and without it I cannot drive my car. I also spoke with the State Regional Inspection Office to explain the situation and seek a waiver until the part was available. I was informed that this was not possible as the issue with the Occupant Restraint Control module was a safety hazard. I was prepared to pay to fix my vehicle, however, after learning that this particular concern the focus of a national recall, I turned to Chrysler to resolve the issue. In particular, I went to the Safford Chrysler in Warrenton, VA who confirmed that the part is unavailable.
Not having access to my vehicle is an undue hardship to me and my family. I depend on my car to commute to
and from work (80 miles each day) and while public transportation is available, I would need to drive 10 miles to access it. I am also responsible for transporting my children to and from school/daycare and other activities and knowing that the car presents a danger to them, I am not willing to risk their safety.
At this point, my car is unable to be legally driven due to no fault of my own. I am asking Chrysler=E2=80=99s assistance with obtaining a temporary vehicle until the issue can be resolved. In speaking with the corporate office, I was told that they would assist me with a rental vehicle and that they would get back to me but I have not received any additional correspondence.=20
A response to this email at your earliest convenience would be greatly appreciated.
Sincerely,
Sender Information: -------------------
Title: =20 First Name: Middle Initial: =20 Last Name:
From: customerassistre@chrysler.com
To:
Date: Sun Nov 06 09:23:11 EST 2016
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
Thank you for contacting the FCA Customer Assistance Center.
I am sorry to learn of the inconvenience you are experiencing.
David, we know you have a choice in brands and we appreciate that you have chosen ours.
We are here to assist you 24.
Chrysler intends to repair your vehicle free of charge (parts and labor). However, the parts
required to provide a permanent remedy for this condition are currently not available. Chrysler is
making every effort to obtain these parts as quickly as possible.
I have confirmed that you have been placed on our special tracking list, once the part is available,
you will receive a letter in the mail as well as, a notification by email.
Upon further review, I can see that you are working with a rental Case Manager Krista. An email
was sent to you November 5, 2016.
Below I have listed the email;
I will authorize a rental vehicle for you starting today 11-05-16 until the recall S61- ACTIVE HEAD
RESTRAINTS OCCUPANT RESTRAINT CONTROLLER is available. You will have to arrange for
a rental vehicle and I will reimburse you up to $40.00 per day plus the taxes. I am not able to pay
for fuel, insurance or any extras. You will be able to fax documents and proof of payment, weekly,
bi-weekly or monthly to me, whichever is the easiest for you. Please let me know what you
decide to do so I can send you the additional information.
Thank you for your patience and understanding.
I hope you have a great Sunday!
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-800-247-9753.
Sincerely,
Randi
Customer Service Representative
FCA Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER:
3
EMAIL CASE NUMBER:
REPLY LINK:
http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9951407V42191L0KM&
Original Message Follows:
------------------------
Recall Information - Chrysler Brand Site
Brief Description:
Urgent Concern Regarding Recall
Comments : To Whom It May Concern: I am writi ng with regard to my 2012 Chrysler 200. Living in the State of Virgi nia, I am requ ired to do an annual safety inspection on my vehicle. My inspection was due by October 31, 2016 and I went in to complete my inspection on October 18, 2016 to be in compliance with this req uirement. I was informed that my vehicle cou ld not pass the inspection due to airbag warning light. I took the vehicle to two different auto shops both of which indicated that the issue was the Occupant Restraint Control module which needed to be replaced. I also spoke with two different Chrysler dealerships, one of which indicated it would cost roughly $700 to repair. On Friday, October 21st, I learned that th is particular issue was under a national recall (S61). After speaking with Chrysleras Recall Division, I learned that the part was unavailable. Th is puts me in a predicament as the part remains unavailable and without it I cannot drive my car. I also spoke with the State Regional Inspection Office to explain the situation and seek a waiver until the part was available. I was informed that this was not possible as the issue with the Occupant Restraint Control module was a safety hazard. I was prepared to pay to fix my veh icle, however, after learning that th is particular concern the focus of a national recall , I turned to Chrysler to resolve the issue. In particular, I went to the Safford Chrysler in Warrenton, VA who confirmed that the part is unavailable. Not having access to my vehicle is an undue hardship to me and my fami ly. I depend on my car to commute to and from work (80 miles each day) and while public transportation is available, I would need to drive 10 miles to access it. I am also responsible for transporting my children to and from school/daycare and other activities and knowing that the car presents a danger to them, I am not willing to risk their safety. At this point, my car is unable to be legally driven due to no fault of my own. I am asking Chrysleras assistance with obtaining a temporary veh icle until the issue can be resolved. In speaking with the corporate office, I was told that they would assist me with a rental vehicle and that they would get back to me but I have not received any additional correspondence. A response to th is email at your earliest convenience would be greatly appreciated . Sincerely)
VIN : CN 1-
Mileage: 120000
Servicing Dealer:
Safford Chrysler, Warrenton, VA T it le :
-First Name:
Last Name:
1111
Address 1:
Address 2:
City : Haymarket
State: VA
-Zip:
Emai l:
Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From:
m
To: customerassist@chrysler.com
Date: Fri Nov 04 14:55:09 EDT 2016
Subject: Chrysler Group LLC Customer Assistance
Form Selected:
--------------
Category: US Customer Service
Brief Description:
------------------
Urgent Concern Regarding Recall
Comments:
---------
To Whom It May Concern:
I am writing with regard to my 2012 Chrysler 200. Living in the State of Virginia, I am required to do an annual safety inspection on my vehicle. My inspection was due by October 31, 2016 and I went in to complete my inspection on October 18, 2016 to be in compliance with this requirement. I was informed that my vehicle could not pass the inspection due to airbag warning light. I took the vehicle to two different auto shops both of which indicated that the issue was the Occupant Restraint Control module which needed to be replaced. I also spoke with two different Chrysler dealerships, one of which indicated it would cost roughly $700 to repair.=20
On Friday, October 21st, I learned that this particular issue was under a national recall (S61). After speaking with Chrysler=E2=80=99s Recall Division, I learned that the part was unavailable= . This puts me in a predicament as the part remains unavailable and without it I cannot drive my car. I also spoke with the State Regional Inspection Office to explain the situation and seek a waiver until the part was available. I was informed that this was not possible as the issue with the Occupant Restraint Control module was a safety hazard. I was prepared to pay to fix my vehicle, however, after learning that this particular concern the focus of a national recall, I turned to Chrysler to resolve the issue. In particular, I went to the Safford Chrysler in Warrenton, VA who confirmed that the part is unavailable.
Not having access to my vehicle is an undue hardship to me and my family. I depend on my car to commute to
and from work (80 miles each day) and while public transportation is available, I would need to drive 10 miles to access it. I am also responsible for transporting my children to and from school/daycare and other activities and knowing that the car presents a danger to them, I am not willing to risk their safety.
At this point, my car is unable to be legally driven due to no fault of my own. I am asking Chrysler=E2=80=99s assistance with obtaining a temporary vehicle until the issue can be resolved. In speaking with the corporate office, I was told that they would assist me with a rental vehicle and that they would get back to me but I have not received any additional correspondence.=20
A response to this email at your earliest convenience would be greatly appreciated.
Sincerely,
Sender Information: -------------------
Title: =20 First Name: Middle Initial: =20 Last Name: F
From: customerassist@chrysler.com To:
2016 Subject: Re: Chrysler Group LLC Customer Assistance
Thank you for contacting the FCA Customer Assistance Center in regards to your rental request and recall concern. I can definitely understand how frustrating and inconvenient this situation could be for you. I have reviewed your file in full and can see you have contacted in and the concerns are being addressed further. I have updated your file to reflect your recent email message, and appreciate the time you took to contact us via email and by telephone. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753. Sincerely, Jenna Customer Service Representative FCA Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9951545V55617L0KM& Original Message Follows: -----------------------US Customer Service - Chrysler Brand Site Brief Description: Urgent Concern Regarding Recall Comments: To Whom It May Concern: I am writing with regard to my 2012 Chrysler 200. Living in the State of Virginia, I am required to do an annual safety inspection on my vehicle. My inspection was due by October 31, 2016 and I went in to complete my inspection on October 18, 2016 to be in compliance with this requirement. I was informed that my vehicle could not pass the inspection due to airbag warning light. I took the vehicle to two different auto shops both of which indicated that the issue was the Occupant Restraint Control module which needed to be replaced. I also spoke with two different Chrysler dealerships, one of which indicated it would cost roughly $700 to repair. On Friday, October 21st, I learned that this particular issue was under a national recall (S61). After speaking with Chryslerâs Recall Division, I learned that the part was unavailable.
This puts me in a predicament as the part remains unavailable and without it I cannot drive my car. I also spoke with the State Regional Inspection Office to explain the situation and seek a waiver until the part was available. I was informed that this was not possible as the issue with the Occupant Restraint Control module was a safety hazard. I was prepared to pay to fix my vehicle, however, after learning that this particular concern the focus of a national recall, I turned to Chrysler to resolve the issue. In particular, I went to the Safford Chrysler in Warrenton, VA who confirmed that the part is unavailable. Not having access to my vehicle is an undue hardship to me and my family. I depend on my car to commute to and from work (80 miles each day) and while public transportation is available, I would need to drive 10 miles to access it. I am also responsible for transporting my children to and from school/daycare and other activities and knowing that the car presents a danger to them, I am not willing to risk their safety. At this point, my car is unable to be legally driven due to no fault of my own. I am asking Chryslerâs assistance with obtaining a temporary vehicle until the issue can be resolved. In speaking with the corporate office, I was told that they would assist me with a rental vehicle and that they would get back to me but I have not received any additional correspondence. A response to this email at your earliest convenience would be greatly appreciated. Sincerely,
VIN: CN
Mileage: 120000
Servicing Dealer: Safford Chrysler, Warrenton, VA
Title:
First Name:
:
Last Name:
Address 1:
Address 2:
City: Haymarket
State: VA
Zip:
Email:
Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
12/12/2015 11 : 43 5555555
(Company nanM)
I
DOLTON CE
PAGE 01
fax
TO: REJMBURSTMENT CASE # FAX: 877-768-5076 PHONE: 800·8S3-1403 RE: 'FCA· US
FROM:
PAGES: 3
DATE: DECMEBER 12, 2016 CC: [Names]
CJ Urgent
a For Review
CJ Plea$e Comment
D Please Reply
0 Please Reo,,:le
comments: (Your comments here)
12/12/201 6 11:43 6666666
DOLTON CE
PAGE 02
Page 1 of l
ENTERPRISE LEASING COMPANY OF CHJ:CAGO, 9650 INDJANAPOLIS BLVD, HIGHLAND, lN 463222637 ( 21!1) 9240 707
RENTALAGREEMENT REF#
DATE & TIME OUT 12/02/2016 08:22 AM DATE & TIME IN 12/l0/2016 07:30 AM BILUNG CYCLE 24·HOUR CAR CLASS CHARGED IFAR
SUMMARY O F CHARGES
Charge Description TIME &. DISTANCE TIMI: & DISTANCE DW PAI RAP REFUELING CHARGE
Taxes ll Surd'1arge1: RENTAL EXCISE TAX SALES TAX VEHICLE UCENSe F~E RECOVERY
Blll~To / De posits OEPOSITS
Date
Quantity Per
12/02 · 12/09 l 12/09 - 12/10 l
WEEK
DAY
12/02 - 12/09 7
DAY
12/02 - 12/09 7
DAY
12/02 - 12/09 7
DAY
12/02 - 12/10 4 GALLON
Sul)total:
12/ 02 - 12/10 12/02 · 12/10
12/02 - 12/10
8
DAY
Total Charges:
Rat11
$199.99 ~9.99
$ 16 .99 $3 .00 $3 .99 $2.35
Total
$199.99 $9.99
$118.93 $21.00 $27.93
$9.40 $387.24
4% 7%
$0.21
$ 15.56 $ 2 7 . 22
$1.68
$431.70
($409.95)
l"otal Estimated Amount Due
$21,7 !>
PAY"1ENT INFOfUo'JAtION
AMOUNT PAID
TYPE
$21.75
Visa
$409.95
Visa
CREDIT
eeR
ENDING
http://ecarsl .cor.p.erac.com/rental/closeTicketPrint.jsp?doNotPrintRateslndicator=false
12/10/20 16
12/12/201 6 11 : 43 _§666666
DOLTON CE
PAGE 03
Page 1 of 1
ENTERPRISE L. EASING COMPANY OF CHICAGO, 96SO INDIANAPOUS BLVD, HIG"LANO, IN 463222637 ( 219) 9240707
DATE · TIME OUT 10/ 28/2016 08:05 AM DATE&. TIM£ IN 11/07/2016 08:33 AM
BILUNG CYCLE 24 -HOUR
CAR CLASS CHARGED CCAR
Vl:H # 1 2016 JEEP-T4
VIN#-
67GO
UC#
MI LES DRIVEN 1104
CAR Cl.ASS: IFAR
REFUELING CHARGE
Taxes & Sur,i;;l\arges RENTAL E:XCISE TAX SALES TAX VEHICLE LICENSE FEE RECOVERY
Bill-To / Deposits DEPOSrr5
Date
10/28 - l l/01 11/0l - 11/07 10/28 · 11/07 10/28 - 11/0?
l0/28 · 11/0?
Per
DAY
WEEK
DAY DAY
Subtotal:
10/28 - 11/0? 10/28 · 11/07
10/28 .- 11/07
10 OAY
Total Charges:
Rate
$9.99 $100.99
$ 16 ,99 $3.00
Total
$39.96 $ 100.99 $169.90
$30.00 $0,00
$340.SS
4% 7%
$0.21
$13.71 $24.01
$:Z. 1 0
$380,6?
($380.67)
Total Estimated Amount Due
PAYMENT INFORMATION
AMOUNT PAID
TYPE
$360.67
Visa
: ' I .. ;,.
ER
$0.00
http: //ecar sJ.corp.crac .com/rental/closeT icketPrint.j s p ?doNot P dntRateslndicat o r - f alse
12/10/2016
DEC-19-2016 09 :04 From : CC075
[Compa"'f name) I
7089571257
To:8777585076
fax
TO: REJMBURSTMENT CASE # FAX: 877-768-5076 PHONE: 800-853-1403 RE: FCA-US
PAGES: 3 DATE: DECMEBER 12, 2016 CC: (Names]
CJ Urgent
D For Review
D Please Comment
IJ Please Reply
0 Please Recycle
Comments: [Your comments here)
DEC- 19-2015 09 : 04 From : CC075
7089571257
To :8777585075
Page l of 1
ENTERPRISE LEASING COMPANY OF CHICAGO, 9650 INDIANAPOLIS BLVD, HIGHLANP, IN 463222637 (219) 9240707
~EEMENT
DATE tit TIME OUT 12/02/2016 08:22 AM DATE & TIME IN 12/ 16/ 2016 07:30 AM
. . . . . SUMMARY OF CHARGES
-
C'1o1rge De&cription
TIME & DISTANCE TIME & DISTANCE
DW
PAI RAP
REFUELING CHARGE
12/02 · l:z/09 12/09 - 12/16 1uo2 - 12109 121oi - 1:z;o9 12/02 - 12/09
lZ/02 - 12/16
Per
1
WEEK
7
DAY
7
DAY
7
DAY
7
DAY
Subtotal:
bte
$ 199.99 $ 9 .9 9
$16.99 $3.00 $3.99
Total
$199.99 $69.93
$118.93 $;!1.00 $27.93
$0.00 $437,78
DEC-19-2016 09 : 08 From: CC075
7089571257
To: 8777685076
Page 1 of 1
ENTERPRlSE LEASING COMPANY Of CHICAGO, 9650 INDIANAPOUS BLVD, HIGHLAND, IN 463222637 (219) 9240707
·
AGREEMIENT REF#
RENTER
DATE & TIME OUT
SUMMARY OF CHARGES
tlar~e De.scri(?tion TIME & DISTANCE TIME & DISTANCE DW
PAI
Date
gu.tnti~ Per
12/0:2 · 12/09
1
WEEK
12l09 - 12['.16 7
DAY
12/02 - 12/09 7
DAY
12/02 · 12/09 7
DAY
R..tte
$ 199.99 !9,99
$ 1 6 .9 9 $3.00
Total
$ 1 9 9 .9 9 1 69 . 9 3
$118.93
$n.oo
DEC- 19-2015 09:13 From : CC075
7089571257
To: 8777585075
Pagel of l
ENTERPRISl: LEASING COMPANY OF CHICAGO, 9650 INDIANAPOLIS BLVD, HIGHLANP, IN 463222637 (219) 9240701
..... DATE 8t TIME OUT l2/02/2016 08:22 AM DATE & TIME IN 12/16/20 16 07:30 AM
BILLING CYCLE i,4-HOUR
CAR CLASS CHARGEO lFAR
VEH f#l 2016 FOR~E2 VI N # -G97G UC# MILES DRIVEN 1000 CAR. CL.ASS: IRAR
SUMMARY OF CHARGES
Cflo1~11e DeS;Cri1?tion TIME & DISTANCE TIMf & DISTANCE DW PAI RAP REFUELING CHARGE
Taic:es & Surcharges RENTAL EXCISE TAX SALES iAX VEHJCLE LICENSE FEE RECOVERY
Bill-To L Deeosits
DEPOS!iS
Date
guo1nti~ Per
121oi - 1i;09 1 12,09 - 12,16 7
WEEK DAY
12/02 - 12/09 7
DAY
12/0:i - .H/09 7
DAY
12/02 - 12/09 7
DAY
P.f.02 - 12L16
Subtotal;
12/02 · li/16 l Z/02 - 12/16
12/02 - 12/16
14
DAY
Total Char11es:
Rate
$199.99 19,99
$16.99 $ 3 . 00 f3 .99
Total
$ 199.99 !69.93
$118.93 $U.00 $27.93
f0,00 !437,78
4% 7%
$0.21
$17.63 $30.85
$2.94
!489,;:!0
($459,W
Total Estimated Amount Due
$29.15
P~YMENTINFORMATION
AMOUNT PAID
TYPE
$ 2 9 .2 5
Visa
$50.00
CHECK
$409.95
Visa
UMBER
NDING
http://ecars2.corp.erac.com/rental/closeTicketPrint.jsp?doNotPrintRateslndjcator=false
12/16/2016
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Sat Nov 19 17:14:15 EST 2016 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------recall
Comments: --------What to do in the mean time s-61 recall and airbag light on told it will be a few months till parts are available so my 17 yo son drives this car and I'm supposed to just wait?
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com
To:
Date: Mon Nov 21 08:15:34 EST 2016
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
Thank you for contacting the Dodge Customer Assistance Center.
I apologize for the inconvenience you have experienced.
The letter you received was the interim letter informing that the recall has been issued and, you
will receive a second letter once the parts are available.
Chrysler intends to repair your vehicle free of charge (parts and labor). However, the parts
required to provide a permanent remedy for this condition are currently not available. Chrysler is
making every effort to obtain these parts as quickly as possible.
At this time I will forward your file for special tracking on the recall, once the part is available, you
will receive a letter in the mail as well as, a notification by email.
As a Mom and a vehicle owner I can understand your concern.
We know you have a choice in brands and we appreciate you have chosen ours. That being said
we are here to assist you 24/7.
Thank you for your patience and understanding.
I hope you have a great day.
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-800-4A-DODGE (1-800-423-
6343).
Sincerely,
Randi
Customer Service Representative
Dodge Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER: 3
EMAIL CASE NUMBER:
9
REPLY LINK:
http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM9970074V34134L0KM&
Original Message Follows:
------------------------
US Customer Service - MOPAR Brand Site
Brief Description:
recall
Comments:
What to do in the mean time s-61 recall and airbag light on told it will be
a few months till parts are available so my 17 yo son drives this car and
I'm supposed to just wait?
V IN : D~
Mileage:
60000
Servicing Dealer: ipac san anton io
T it le:
..First Name:
Middle Initial:
Last Name:
1111
Address 1:
Address 2:
City: san antonio
State:
TX
Z ip:
11113
Emai l:
Home Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
PAULS AUTO SERVICE
128 Happy Street Virginia Beach, VA 23452
757-486-1575 FIND US ON FACEBOOK OR WWW.PAULSAUTOSERVICE.COM
Repair Order #
Date : 6/25/2016
Page 1 of 1
Orig Est #:
Center : 1
Customer : Address :
City : VIRGINIA BEACH, VA 2 Home : ( 757 ) Work : ( 757 ) -
Parts
01
Ext : Ext :
Vehicle : 2012 CHRY 200 SERIES License :
VIN : 1C3CCBABBCN Fleet #: Engine : 4-144 2.4L DOHC Mileage : 70591
Labor
Stoc : Color :
Quan 1.00
Part Number
VISA/M, on 06/25/16
Description
Price
OCCUPANT RESTRAINT CON Declined
--------------------
Payments:
$90.00
Op DG 0
5550 SUB0
Tech
Description
SL AIR BAG LIGHT ON.
SCAN AIR BAG SYSTEMS TO FIND CODE B2208,
INTERNAL COMPUTER FAULT.
CODE WILL NOT CLEAR. NEEDS AIR BAG
COMPUTER REPLACED AND PROGRAMMED.
SL REPLACE OCCUPANT RESTRAINT CONTROLLER
SUB PROGRAM NEW AIR BAG COMPUTER.
Time
Charge 90.00
Declined Declined
I hereby authorize the repair work to be done along with the necessary parts and materials and hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways or elsewhere, at your discretion, for the purpose of testing and/or inspection. An express mechanicslien is hereby acknowledged on the above vehicle to secure the amount of repairs thereto. I understand that dealer/owner is not responsible for delay or other consequence due to the unavailability of parts shipments beyond their control. Not responsible for damage or articles left in car in case of fire,theft or any other cause beyond our control. WARRANTY IS 12 MONTHS OR 12,000 MILES WHICH EVER OCCURS FIRST, UNLESS SPECIFIED OTHERWISE. WARRANTY REPAIRS MUST TAKE PLACE AT PAUL'S AUTO.
Signature X
Labor : Parts : Sublet : Other Fees : Shop/Enviro Subtotal : Sales Tax :
Total :
Paid : Due :
$90.00 $0.00 $0.00 $0.00 $0.00
$90.00 $0.00
$90.00
$90.00 $0.00
PAULS AUTO SERVICE
128 Happy Street Virginia Beach, VA 23452
757-486-1575 FIND US ON FACEBOOK OR WWW.PAULSAUTOSERVICE.COM
Repair Order Date : 6/29/2016 Orig Est #:
Page 1 of 1 Center : 1
Customer : Address :
City : VIRGINIA BEACH, VA 2 Home : ( 757 ) Work : ( 757 ) -
Parts
Ext : Ext :
Vehicle : 2012 CHRY 200 SERIES License :
VIN : 1C3CCBABBCN Fleet #: Engine : 4-144 2.4L DOHC Mileage : 70741
Labor
Stoc : Color :
Quan
Part Number
1.00 68186182AC
1.00 1
2.00 1
1.00 VS
1.00 2255018
VISA/M, on 06/29/16
Description
Price
OCCUPANT RESTRAINT CON 162.00
BRAKE PAD
Declined
ROTOR
Declined
VALVE STEM
Declined
GOODYEAR
Declined
Warranty: 0
-------------------Payments:
$377.20
Op Tech
Description
SIN005 SUB VA STATE INSPECTION
5550 SUB REPLACE OCCUPANT RESTRAINT CONTROLLER
SUB0 SUB PROGRAM NEW AIR BAG COMPUTER.
COM0 SUB AIR BAG CODE B2208 INTERNAL ORC MODULE
0 SUB REAR PADS AND ROTORS
TIR005 SUB MOUNT & BALANCE ONE TIRE
LABOR DISCOUNT
Time
Charge 16.00
180.00 0.00 0.00
Declined Declined
-18.00
I hereby authorize the repair work to be done along with the necessary parts and materials and hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways or elsewhere, at your discretion, for the purpose of testing and/or inspection. An express mechanicslien is hereby acknowledged on the above vehicle to secure the amount of repairs thereto. I understand that dealer/owner is not responsible for delay or other consequence due to the unavailability of parts shipments beyond their control. Not responsible for damage or articles left in car in case of fire,theft or any other cause beyond our control. WARRANTY IS 12 MONTHS OR 12,000 MILES WHICH EVER OCCURS FIRST, UNLESS SPECIFIED OTHERWISE. WARRANTY REPAIRS MUST TAKE PLACE AT PAUL'S AUTO.
Signature X
Labor : Parts : Sublet : Other Fees : Shop/Enviro Subtotal : Sales Tax :
Total :
Paid : Due :
$178.00 $162.00
$0.00 $0.00 $25.92 $365.92 $11.28
$377.20
$377.20 $0.00
NAVY@)
CFrEeDdiEt URnAioLn·
PO Box 3000 · Mernfield. VA · 2211 ~
~· I
·
.!
·
I
~-_,-,,.,.-_;_,-;;
EveryDay Checking - J UCL ltlll
Joint Owner(s): NONE Date Transaction Detai l
06-24 POS Debit Visa Check Ca
-23-16 Walgreens #15087 Virginia Beac VA
06-27 POS Debit Visa Check Ca
-25-16 Le Eagle Haven1353 Vi!gi'lia_BeflC VA
06-27 POS Debit Visa Check Car 06-27 POS Debit Visa Check Car
-24-16 Taco Bell 001pOQ.15 \/Jiglnla Bc(i;yA : :, _,.; _.·
06-27 POS Debit Visa Check Car
06-27 POS Debit Visa Check Car
06-27 POS Debit - VCC 3114 Tra
06-27 POS Debit Visa Check Car
06-28 POS Debit Visa Check Car
06-28
06-29
06-30
06-30 POS Debit Visa Check Car
6-28-16 McD9nald's F4852 Virginia Beac VA
06-30 POS Debit Visa Che<;._E( ar
06-30 Dividend
,,..,
07-01
6-29-16 Pauls-,!\uto Service Virginia Seac VA
: ::-
'"".:[1
07-01
07-01
07-01
07-01
07-01 07-05 eDeposit-Scan/MobilE\ 00,000 07-05 POS Debit Visa Check~C~ rd 07-05 POS Debit Visa Check Caij:l
.
:. : :::
...
· .7-01-1 6 McD6nald's F4852 Virginia_!;l~ac VA
73),1-16 Rays Ny Pgza Virg[ni~_§_eac VA _
07-05 POS Debit Visa Check Ca~9. .
7..:.pl-16 Ulta 1#677 Virginia BeaWA---: ::-,·, -
07-05 POS Debit Visa Check Card · 07-06 POS Debit Visa Check Card ·
73)4·16 Farm F~~h #672 Virginia BchVA 7:0_5-16 Odu Meters Norfolk VA
07-06 POS Debit Visa Check Card 07-06 Paid To - Sprin t800639611 1 07-06 Paid To - Gm Financial Onlin
7.-05;c16_7-Eleven'26.0.02 Virginia Beac.VA
lpayfh~ ?100002 ~~~'
:.. :.:
Chk 121 1..112!!
- _ __ _ __
07-07 POS Debit Visa Check Card 07-08 POS Debit Visa Check Card 07-08 POS Debit Visa Check Card
7-06-16·6Jck's-Q)o.t~ing&sp_Virginia e·eac VA
7-07-16 F~~IW'F;~':!:~i~Virgi~a ~thVA
7-07-16 Farm Fresh tf672Vfrg1nia Bch· lf~ -
07-08 POS Debit Visa Check Card
7-06-1 6 McDonald's F4852 Virginia Beac·VA
07-08 POS Debit Visa Check Ca rd
7-07-16 7-Eleven 37079 Virginia Beac VA
07-08 POS Debit Visa Check Card
7-07-16 Food Lion #1672 Virginia Beac VA
07-08 POS Debit Visa Check Card
7-06-16 Marshalls #0539 Norfolk VA
07-11 POS Debit Visa Check Card
7-08-16 McDonald's F4852 Virginia Beac VA
07-11 POS Debit Visa Check Card
7-08-16 Subway V irginia Bch VA
07-11 07-11 07- 11 07-1 1 07-11
POS Debit V isa Check Card POS Debit Visa Check Card POS Debit Visa Check Card POS Debit Visa Check Card POS Debit Visa Check Card
7-10-16 Sonic Drive IN #47 Virginia Beac VA 7-08-16 Avail Virginia Bea Virginia Beac VA 7-07-16 Ma rshalls 110539 Norfolk VA 7-10-16 7-Eleven 37100 V irginia Beac VA 7-09-16 Treadquarters 0000 Virginia Beac VA
07-1 2 POS Debit Visa Check Card
7-11-16 7-Eleven 37079 Virginia Beac VA
07-13 POS Credit Adjustment 3. Transaction 07-11-1 6 John W Lee Pc
07-13 Transfer From Checking
Page 3 of 5
Statement Period 06/18/16 - 07/17/16 Access No. . . .
(Continued from previous page)
Amount(S)
21.744.004.436.7915.85-
30.4980.25-
400 .0045.522.082.453.785.4612.6933.91 2.666.697 .4412.7228.5428.89-
270 .135.46-
231 .00 40.00
Balance($)
394.95 390.95 386.52 379 .73 363 .88 333.39 253 .14 163.14 157.73 132.73 512.73 1,664.95 1,662.06 1, 284.86 1,284.88 1,934.88 1,932.33 1,927.40 1,920.16 1,880.18 630.18 1,1 30.18 1,127.52 1,104.95 1,075.30 1.027.38 1,025.88 1,020.95 883.40 483.40 437.88 435.80 433.35 429.57 424.11 411.42 377.51 37485 368. 16 360.72 348 .0 0 319.46 290 .57 20.44 14.98 245.98 285.98
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
FAX COVER SHEET
Date: ,Jeu,-,.~, ~C) \ri
To: Q..h,~ ~Ll6~ Qw--L
'P-0 -~ ;l.\-~00"1
Fax: AU..b Ll.r- n +A1,1s , Mrc h, e,cu() L\:'B3ct:\ Phone:fo.x-~ ~11-~~~-so~~
·., .
From:
i.
Phone:
Total Pages Sent Including Cover Sheet
'
972 CUSTOMS IN DUNCANVILLE
1002 N. DUNCANVILLE RO. OUNCANVILlE. TX 75116
PhOne # 972.296.4800 Fax# 972.296.4802
INVOICE
I 11,4/2014
1377
(t)2~:;.
12 12 12 12 12 12 12 12
12
12
12
12 12 12
12
12 12 2 1 1
6 5 9
f
1~:~~;~~~;~'1
1
i
i
, ..."VIN #1C3CCBABX~
IPARTS CTR GRILL
PARTS FRONT BUMPER 1PARTS REINFORCEMENT BAR
tjIIPARTS ENERGY ABSORBER PARTS GRILLE BLACK W/CHROME
PARTS WINOSHIEU) AM PARTS ORtVER AIR 8AG
PARTS PSNGR AIR BAG
!. PARTS CLOCKSPRING
PARTS DIGAN0STIC UNIT
*i PARTS RT FRT IMPACT SENSOR
,,t! PARTS LFT FRT IMPACT SENSOR
.~ PARTS LFT RETRACTOR ASSY 8LACK ~ PARTS RT RETRACTOR ASSY BLACK
IPARTS LFT BUCKLE END BLACK
PARTS LFT ADJUSTER
!PARTS LFT FRT DOOR GLASS AM
REMOVE & REPLACE ABOVE PARTS ; REPAIR FRAME SEl UP AND MEASURE/PULL
l REPAIR SCRATCH ON RT SIDE FROM FENDER I TOOTR
iMECHANICAL LABOR iREFINISH FRT BUMPER, 8LEND RT SIDE
1PAINT MATERIALS. FREON, TRANSMISSION
! FLUID
I!'"'REPAIRED TO CUSTOMER'S SATISFACTION,
SAVED $500.00 DEDUCTl8LE. ANO REFUNDED CUSTOMER $400.oo··
I
~~-~~~Y"fr~·r !
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 20 15
4
10 15 15
'J~.?:t::
!
84.45 133.12 108.14
51.75 180.00 154.00 ')t612.00 il-519.00
270.00
90.85 )f40.75 '-'lf.40.75 )1(217.00 -\t217 .00
55.60 32.25 196.00 42.00 44.00 44.00
85.00 42.00 13.32467
I
··-
I have n:ad the: above, received a copy and the described work. is hetby authorized. I agree that 972 CUSTOMS is IIO{ rcspomsiblc for any aniclcs left in vehicle or for any loss or damage to vehicle in case: of fire, theft, mechmical or eleoo'ical failure or any other cause beyond 972 CUSTOMS t<mtrol.
An cxp:rcss mechanics Lien is hereby acknowledged oo above vehi1.;le l.o :;c;wri: lhe mt0unt or repairs and expe11$e$ U~teto.
Signature_··-- - - ~ - DATE_ _
Sales Tax (8.25°k) Subtotal Total
l}.\t!.:~1~'-''·!
84.45T 133.12T 108.12T
51 .75T 180.00T 15'4.00T 612.00T 519.00T 270.00T
90.85T 40.75T 40.75T 217.00T 217.00T 55.60T 32.25T 196.00T 840.00 660.00 176.00
850 .00
630.00
199.87T
I
l
$264.21
$6,358.51
$6,622.72
i d Slt08SOeSL'ON/Sl:Sl'1S/Sl:Sl LlOi i N~r(NON)
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Phillips Jennifer {FCA)
From: Sent: To:
Subject:
Follow Up Flag:
Flag s·~tu,·
Categories:
MacDonald Mike (FCA)
Thursday, January 12, 2017 2:06 PM Phillips Jennifer (FCA) FW: Jeep Liberty 2012 Engine Issue
Follow up Flagged
MUST DO!!!!
FYI
Mike ~~~:?c~~r.!!ld
ExeC1Jti,;? ~eferrals Manager
Fiat Chrysler Automobiles (FCA)
Office: 586.274.8085
Mobile: 248.376.8340
Fa,c:
586.497.1294
.._ --11.- _.__ "'·- · Email: Mike.MacDonald@FCAGroup.com
·
,:;;.,, ..n ..,-..:,;t..,,,,
~
From ~i1:.:i an Renee (FCA) On Behalf Of Heck Joann (FCA) Sent: Thursday, January 12, 2017 2:03 PM To: MacDonald Mike (FCA); Thornton Rick (FCA) Subject: PN: J~p Liberty 2012. Engine Issue
Re.~,. !',
586 -491 -i.402.
From: Manley Michael (FCA) Sent: Thursday, January 12., 2017 1:2.2 PM To: Heck Joann (FCA) Subject: ~wd : Jeep Liberty 2012 Engine Issue
____ - - -- --·----- --
,,,________
Sent from n:1y iPhone
Begin forw~rded. message: From: D~ttr; January 12, 2017 at 12:45:51 PM EST
1
...
Subject: Jeep Liberty 2012 Engine Issue
Hi Mike, I wanted w reach out to you to let you know about my current issue with my Jeep Liberty 2012. The engine completely stopped while I was driving. Lucky this happen in the my neighbor and not on the highway. My jeep is under 5 years old and has about 60,000 miles which the engine
· 1,~uld he covered under warranty. My jeep is currently is at Buhler Chrysler Jeep Dodge ~r.m 3290 NJ-35, Hazlet, NJ 07730, this issue has been going on now for almost a month and the .1r0:- IT'~ngr-r is ie:::lining this claim. I have a case number with jeep car which ~ a n d my vehicle vin is 1C4PJMAKZC~have also provide to jeep this week service documents "or~ ..,! c; & 2016. I ·v·, ,.nld .~.Yc~pt..Tcep to stand behind there product and feel they are currently not doing so. I feel .lr:::r ;~ j1:s1 pu~hing this issue to the side and making it extremely hard for me. · b "!" k·~n :1 ,·a Jue jeep customer for over 10 years now and my family has many jeep products. ,.. ___ y,,:: ;~lvHe loc,k illlo this issue and let me know if this can be corrected?
2
Document Recieved from Customer Cair Number:
Date Received: 2017-02-13 10:14:43.070591 Files Not Recieved: 0
Hi Regina, Thank you again for all your help in this process. I have attached the receipt from the airbag and car payment. Please let me know if you need any additional information. Thank you,
Customer-
Work: · HomeCell:
Task Opcode Description
·. 4 : G8(:'HZ02 REP.l,ACE BATTER'(.:..
Complaint REPLACE BATIERY 08CHZD2 Technician: Mike Capuano
BATTERY -STORAGE
Buhler & Bitter Inc. 3290 Highway 35 Hazlel, NJ 07730
S77.'2£!7.1374 732.264.5000 http :/ /www.bu hlerbitter.com
Vehic le: 1C4PJMAK2CW2012 Jeep LIBERTY SPORT
lnvoic~
Service Advisor: Richard J Guzman Started: 12/12/16 4:41 PM
Priority: 5 Appointment: 199623
Part or
Technician
Qty Pay Type ..
:.·:,·· . . . ,·:..: .
Price
1058 BB034700AB
CHCS
$100.00
1
CHCS
$142.00
Task Discount:
0.00
Task Total:
242.00
BUHLER tND em ER
3290 RT 35 SOUTII
HAZLET NJ 07730
732-264-5060
rerninal ro: 0 1567451
06 15
2/ $; I7
2: 20 PH
CLER~. ~: 7730
Di suwo! r Cr edit - INSERT
AI D. ACC T
An:000,0,0, 0··
,~~·
,
j ,,2293
CREDIT SALE
UlO: 703944106455 REF#; 1429
B~TCH n: 389
AUTH n: 00815P
A1'IOIJNT
$86\ .21
APPROVED
lC 19AE3345890A0DAE
CUSTOMER COPV
Part:; are new unless otherwisti indicated. We guarantee our service w ork for 24 months or 24,000 miles, whichever comes first. Factory parts and labor.
r ··· · ·· · ······-- · ·...._ ·- - ·-· · ,. .... .... . T .. -·. "··'····· ··· - - - -
! '. Tl>O Fa<IOJY l\'amllty COl1Gl!Mes . ~ cl r.e
: waranties w:d'l rtipccl t:> cno s~l,c ol 1111, . ,tcmii!e~s. un,essa H~A1'8l9 wr.ltM t1:x:u mn11
: ahowin!J the torms of :my d~.:e, warranty or se,viee
: ~ t,.:ict IS rwn:Stle(l l)y 1f.C' ota;e,r :o lhe p1-11C!1..t L'1',
11h, .~~~« htrtbJ' c.rpr~ ly ctiScll\irn:s aJI w:>rranucs ·· Cl!lllor czpre::., or 1mph"1, incbd.1ng any mf11lc1J : w(lr,3(.,(J cf meteh:u1fob1Hty o, tUfli$ fot ,i : po ~ ~. and no Nlkrr.cithof ~~ · r.oi ·iu!ronz:es 31'rfc1htt pe,s~ tua ~ fOJ' ft , ":1:, U.ab=l·y fnoorint<'ti<I" wiU1 Cho U:@ dthl :\ ~nam.'items.
.: s2s.oo 11tr i:ta~ ~o{age k!e for ve.h:C,(!S ~ - 1oooe, : lh8n 1h~t da1s ofltr oom~ !on dato.
Page3
- ·-·· ~.... .......
i
Repairs properly complete<! and checked by:
-..............- -
Labor: Parts:
·· - · '"'"·- --- -···
$437.50
$447.30
Miscellaneous:
$9.50
Subtotal:
$894.30
Sales Tax:
$62.60
Total :
$956.90
/CJfa r,/. C,f
Authorlnd Signature
..... ·- -
..- .-!.·. · _ __ ·-··
~/, 2-1
RO Has Not Been Closed
Customer Copy RO 330295
Printed 02/08/17 2:17 PM
Custome-
Work: · Home: Cell:
Buhler & Bitter Inc. 3290 Highway 35 Hazlet. NJ 07730
877.297.1374 732.264.5000 http://www.buhlerbitter.com
Vehicle: 2012 Jeep LIBERTY SPORT
Task Opcode Description
09017076 09017011 09017062 24011002 09017000
PUMP -WATER MANIFOLD-ENGINE INTAKE PLUG -NONE GASKET -OIL PAN BOLT -HEX HEAD NUT -NONE NUT -HEX LOCK SLEEVE -CRANK SHAFT PILOT GASKET -EXHAUST MANIFOLD FLUID -POWER STEERING COVER -CYLINDER HEAD THERMOSTA-NONE ANTI FREEZ-COOL.ANT BELT -SERPENTINE OIL -5W20 FILTER -ENGINE OIL Technician: ISP TIME Technician: REPL LONG BLOCK Technician: 4 X 4 Technician: EVAC AND RECHARGE AIC Technician: EXTRA TIME
Part or Technician
53022189AH 53034181AD SPZFR6F11G 53021001AB 06l04426AA 06508305.AA 06505623AA 04736463AA 53013932AB 68088485AB 5302 1938AB 68174083AA 68048953A8 05135746AA 68055890AA 0478 14 5 2 B A 1058 1058 1058 1058 1058
Service Advisor: Richard J Guzman started: 12112/16 4:41 PM
Priority: 5 Appointment: 199623
Qty Pay Type
1
CHWS
1
CHWS
6
CHWS
CHWS
4
CHWS
4
CHWS
1
CHWS
1
CHWS
CHWS
CHWS
CHWS
CHWS
CHWS
CHWS
6
CHWS
CHWS
CHWS
CHWS
CHWS
CHWS
CHWS
Te.sk Discount:
Task Total:
Price
$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 0.00
0.00
Complaint CUST STATES AIR BAG LIGHT ON...OIAG $135.00
Cause
TECH DIAG CODE FAULTY ORC MODULE
Correction REPLACE ORC MODULE AND CLEAR CODE
18CHZ Technician: Mike Capuano
1058
MODULE -OCCUPANTRESTRAINT
68148047AC
CHCS
$337.50
CHCS
$305.30
- - - - - Task Discount:
0.00
Task Total:
642.80
Page 2
Customer Copy RO 330295
Printed 02/08/17 2:17 PM
Repair Orde
R507 Version MPK2.75.0D
Task Opcode Description
Buhler & Bitter Jnc. 3290 Highway 35 Hazlet, NJ 07730
877.297.1374 732.264.5000 http://www.buhlerbitter.com
Service Advisor: Richafd J Guzman Started: 12/12/16 4:41 PM
Priority: 5 Appointment: 199623
.. .···.·.·:·1· ···. ··.··.· · < ··..·... Vehicl~ ·. ·. >.·..·
<
r··· . . . > .
2012 Jeep LIBERTY SPORT 4X4
, Color
: VIN
! Mileage
Brilliant Black C ~ r l Coat
1C4PJMAK2CW-
I
In: 62075 Out: 62075
I
: Tag Number
Plate No.
I in-Service
Engine
07/02/12 EKG-3.7L V6 Engine
I
Coverage 536
Build Date 03/26/12
Comments
. · · · - - · - ... ·············· ·· ···-·--····· ... ··-·--·· ........ -···-·--· ... ~········· -
Part or
Technician
Qty Pay Type
.. -· ... ., ...·.··· - -
Price
Complaint Perfonn Complimentary Multi-Point Inspection
Cause
Maintenance
Correction Completed Multi-Point Inspection -- See Inspection Sheet
OOCHZ MPI Technician: Mike Capuano
1058
.· ·. .Z 18GHZ ··..·TOW.IN t<fOSTARj ·.
Complaint Cause
TOW IN NO START TECH DIAG INTERNAL DAMAGE TO ENGINE
· ... ·.·.
SEE DI PICS ATTACHED Correction REPLACED ENGINE AS PER WARR ADM. 18CHZ Technician: Mike Capuano
ENGINE -LONG BLOCK ENGlNE -ENGINE ENG1NE -ENGINE
1058 R2637078AB U2637078AB U2637078AB
CHIS
$0.00
Task - Discount: - - -o.-co
Task Total:
o.oo
CHWS
1
CHWS
1
CHWS
-1
CHWS
$0.00 $0.00 $0.00 $0.00
Page 1
Customer Copy RO 330295
Printed 02/08/17 2:17 PM
····o verizon 9
---
Status
1:1 3 PM
Payments
t4f 48%Cl·
History
I
2012 JEEP LIBERTY
Account: VIN: 1C4PJMAK2CW-
1/31/17 $330.00
Online payment Monthly Payment Amount Finance Charges Late Charges Other
~ 1/1/17 $340.00
~ 12/2/16 $330.00
~ 10/29/16 $330.00
~ 10/1/16 $340.00
~ 9/9/16 $332.28
$316.38 $13.62 $0.00 $0.00
Load More
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
February 27, 2017
FCA
Reference
DearMr.. -
Thank you for your recent Letter regarding your 2012 Dodge Avenger SE.
I have attempted to contact you by phone but have been unable to do so. Please contact me at: 1-800-992-1997, extension 4720741, to discuss your letter. Please refer to the reference number above or have your Vehicle Identification Number, 1C3CDZAB5CN-availabte when you call.
Sincerely, Ray Case Manager
l'Cf..USLLC
., .I · ' I ·;!'. ~ \ ,
latch;;:
!NOICE w oval Code :nlryMethod .!,ode:
222 3
012m Chip Read
lssuet
:in Court l'rginia 20169
I
2012 DODGE AVENGER
2.4LI.A SFIDOHC 16V cc
VIN.: 1C3CDZAB50 -
Uc
Miles: 93·112
,ALEAMOUNT
~ 1.27 · Description
(US fOMERCOPY
·.····· .. ,..,i.
Replace Left Rear (Drivers Side) Tail Light Assembly
WE COULD NOT FIND THE CARPET RETAINORS THAT HOLD THE CARPET AROUND T HE TAJL LlGHT. Replace the ORC module and run air bag self test.
Qty Each Amount
$0.00
OT
OT
$ 133.50
$133.50 DT $ 133.50
PARTS
Item Number
125339C 68186180AC
Description
Left Rear Tail Light Assembly ORC Module
I hereby acknowledge notice and oral approva l of this invoice amount, and I have read the comments seccion.
Signe d : - - - - - - - - - - - -
Qty Each Amount
$204.00 $204.00 OT
_ l $249.00 $249.00 OT ...... ......,_,...... ~$453 .0 0
Fees
$ 17.59
Tax
$27.18
~----~---·
Total $631.27
Comments : Our hours of operation are from 10:00 AM to 8:00 PM Monday through Friday and 10:UO Ai\1 to 3:00 PM Saturday. We can be reached via email at haymarketmotors@verizon. net or fax at (703) 753-8139. We accept all
major credit cards.
Any wananues on !he pans and/or a1..·t~,:-r..~.orit-~ sold herd>}' arc £hose rn.ade by ,Jlec ,~nuf.1nuccc. fhe ~lier hereby t·xpu~:c:fy Ut",1,.;la!~ alt warrantk!K i:1th.er t'<prt."'.:.~ {U impHi!<t ind;1tfiog .di
implied warranties ,lf mtrcll,,ntability ,>r fitncs.~ for <ht pan,cular purpu§<:, the ,-clltr n~llher .,,~wnes ar aulh<>rll:e~ >ny 01~1 person to ,1!'SUl)1( for it any hal>llity ,n c>>nn<ciinn wt<h l~ sai~ ,,f the
pan~ an<t'or ;,c,·e.:.,:,;r,r~.;. A J5% ~c:t\lke rharge wm he m:1de for re!umed p~!rt~ "In reOJf!t'< .,fler )0 (fays. rkctrK'aJ r,an~ '>:iks are final, ~o rcfolki w:1ho1a 1hi.,; lmokt·. 'it) rdl:nd 1m ,p<·d.Jf
(}Jdc:r part~.
~ H: 571 ·248-6886 W : C. 571-241-5941 P: F·
l'rint~tl; mn.! .:lilll tm·.11, !'\!
0
latch;;:
!NOICE w oval Code :nlryMethod .!,ode:
222 3
012m Chip Read
lssuet
:in Court
l'rginia 20169
I
,ALEAMOUNT
~ 1.27
· Description
(US fOMERCOPY
·.····· .. ,..,i.
Re place Left Rear (Drivers Side) Tail Light Assembly
WE COULD NOT FIND THE CARPET RETAINORS THAT HOLD THE CARPET AROUND T HE TAJL LlGHT. Replace the ORC module and run air bag self test.
PARTS
Item Number
125339C 68186180AC
Description
Left Rear Tail Light Assembly ORC Module
I hereby acknowledge notice and oral approva l of this invoice amount, and I have read the comments seccion.
Signe d : - - - - - - - - - - - -
2012 DODGE AVENGER
ALI.A SFIDOHC 16V cc
Qty Each Amount
$0.00
OT
OT
$ 133.50
$133.50 DT $ 133.50
Qty Each Amount
$204.00 $204.00 OT
_ l $249.00 $249.00 OT ...... ......,_,...... ~$453 .0 0
Fees
$ 17.59
Tax
$27.18
~----~---·
Total $631.27
Comments : Our hours of operation are from 10:00 AM to 8:00 PM Monday through Friday and 10:UO Ai\1 to 3:00 PM Saturday. We can be reached via email at haymarketmotors@verizon. net or fax at (703) 753-8139. We accept all major credit cards.
Any wananues on !he pans and/or a1..·t~,:-r..~.orit-~ sold herd>}' arc £hose rn.ade by ,Jlec ,~nuf.1nuccc. fhe ~lier hereby t·xpu~:c:fy Ut",1,.;la!~ alt warrantk!K i:1th.er t'<prt."'.:.~ {U impHi!<t ind;1tfiog .di
implird warranties ,lf mtrcll,,ntability ,>r fitncs.~ for <ht pan,cular purpu§<:, the ,-clltr n~llher ._,~wnes ar aulh<>rll:e~ >ny 01~1 person to ,1!'SUl)1( for it any hal>llity ,n c>>nn<ciinn wt<h l~ sai~ ,,f the
pan~ an<t'or ;,c,·e.:.,:,;r,r~.;. A J5% ~c:t\lke rharge wm he m:1de for re!umed p~!rt~ "In reOJf!t'< .,fler )0 (fays. rkctrK'aJ r,an~ '>:iks are final, ~o rcfolki w:1ho1a 1hi.,; lmokt·. 'it) rdl:nd 1m ,p<·d.Jf
(}Jdc:r part~.
~ H: 571 ·248-6886 W : C. 571-241-5941 P: F·
l'rint~tl; mn.! .:lilll tm·.11, !'\!
0
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
C H AVSL5R ~ C::::::::---._;;-::::::::::S ~
Jeep. C>OOG""'
3795 West Stale Roote 15 Beleville, IL 62226
{6 1 = 3 3·8140 www.olivercjo .com Parts & Senlce , urs: Moo-Fri 7:00am · 5:30pm
Sat 8:00am · 4:30pm
-....,.
......
CUSTOMER IS WAITING
l ) ELECTRICAL DI AGNOSIS
CUSTOMER STATES AIRBAG L I GHT IS ON
Labor
T87
CHECK CODES B2208 ORC INTERN~L DIACNOSE AND 68186182AC (MODVL2)
ORDER ORC MODULE, REPLACED OCCUPANT RESTRAINT Total Labor
CONTROL MODULE .ANO RETEST, VERIFIED REPAIR
Total Port:;s , .................. ... , . . . . . .
(Tech:87) A
Total Repair (Customer ) . . . . . . . . . . · . . . . · ·
240. 00 173.65
240 . 00 173 . 65 413. 65
2) PERFORM 27 POINT COURTESY INSPECTION AND AND ADJUST TIRE PRESSURE NO CHARGE TO CUSTOMER. DUE FOR FUEL INJECTION SERVICE-$189.95 (Toch,87) A
27 INS
T87
...... . .. , ... {Internal ) .... , .. ... .. .
THANK YOU FOR YOUR BUSINESS CHAD HOmRLE . SERVICE 618·233-8140 X 322
vn~ ./,/:)0!>~
mL.if JOO qg
u.., S.+.:!11-J..7 ~
Lo.bor
2-10 . 00
=-...-:::=~~~====-~~..:.--=-~=~ DISCLAIMCROFWARRANTIES
- r ~ 1 1 ~ . - -.......P'°"'*kr.........~..............""'............,""....
X
CUSTOMER SIG'JAllJRE
1 of 1
Job 483
lllllldlllll- 11 Customer Copy
.oo .oo
Parts
Sublet
.00 hop Supply
il/Grease
.oo
Sub ax
Total
otal (Cash)
173.65
I..o0o0
.o o
413 . 65
14. 07 427.72
I
C H AVSL5R ~ C::::::::---._;;-::::::::::S ~
Jeep. C>OOG""'
3795 West Stale Roote 15 Beleville, IL 62226
{6 1 = 3 3·8140 www.olivercjo .com Parts & Senlce , urs: Moo-Fri 7:00am · 5:30pm
Sat 8:00am · 4:30pm
....,.
.....~ .
CUSTOMER IS WAITING
l ) ELECTRICAL DI AGNOSIS
CUSTOMER STATES AIRBAG L I GHT IS ON
Labor
T87
CHECK CODES B2208 ORC INTERN~L DIACNOSE AND 68186182AC (MODVL2)
ORDER ORC MODULE, REPLACED OCCUPANT RESTRAINT Total Labor
CONTROL MODULE .ANO RETEST, VERIFIED REPAIR
Total Port:;s , .................. ... , . . . . . .
(Tech:87) A
Total Repair (Customer ) . . . . . . . . . . · . . . . · ·
240. 00 173.65
240 . 00 173 . 65 413. 65
2) PERFORM 27 POINT COURTESY INSPECTION AND AND ADJUST TIRE PRESSURE NO CHARGE TO CUSTOMER. DUE FOR FUEL INJECTION SERVICE-$189.95 (Toch,87) A
27 INS
T87
...... . .. , ... {Internal ) .... , .. ... .. .
THANK YOU FOR YOUR BUSINESS CHAD HOmRLE . SERVICE 618·233-8140 X 322
vn~ ./,/:)0!>~
mL.if JOO qg
u.., S.+.:!11-J..7 ~
Lo.bor
2-10 . 00
=-...-:::=~~~====-~~..:.--=-~=~ DISCLAIMCROFWARRANTIES
- r ~ 1 1 ~ . - -.......P'°"'*kr.........~..............""'............,""....
X
CUSTOMER SIG'JAllJRE
Page 1 of 1
Job 483
lllllldlllll. l Customer Copy
.oo .oo
Parts
Sublet
.00 hop Supply
il/Grease
.oo
Sub ax
Total
otal (Cash)
173.65
I..o0o0
.o o
413 . 65
14. 07 427.72
I
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Medcl11ims Billing Services, Inc 707 Civic Center Dr., Suite 210
Vista, CA 91084
To: Reimburaement Request
Fax: 800 768 5076 Phone:
Re: Ref: Case: CAIR
From:
Pages: 2
Date: 02/20/2017 CC:
Dear sir or madam. An original diagnostic test was performed by a local mechanic - see attached documentation. The mechanic referred me to Chrysler dealer, since they found a recall issue. I am contacting you, requesting reimbursement of$96.00 for the diagnostic test.
Thank you in advance,
Confidentiality Notice: This fax message transmission contains information from this company
which may be confidential or privileged. This information is intended to be for the use of the
individual or entity named above. If you are n ot the intended recipient, be a.ware that any disclosure,
copying, distribution, or use of the contents of this infonnation is prohibitt-'Cl. If you have received
th1s electronic transmission in error, please notify the sender immediately .
o. Feb 2 2017 01 :06 PM To: 18777685076 Page 2/2 From: MEDCLAIMS BILLING SERVICES, INC
Vl&TA FIRESTONE BRAKE AND SMOG
111 S. SANTA FE AVE
VISTA, CA 92083
Web/cMail vistafirestooe@sbcglobal.net
Monday · Friday 8:am to 5:pm
R.O. p gq Paie: 1
Date
17 FEB 2017
(7<,G) 726-0890
Pax#
Lu.:.
OJA, BusilJt.n lioU13 Mt 8:am to 5:po: M-F. Wt accrpl VISA/MC
V HomIe#S T A : . -
Rema
:
Open Dttll 17 FEB 2077
Make JEEP
Model LIBERTY
CA
Mites/Km 103,~86.0
Wooc#
Ext.
V in
EMAIL:
Year 2012
Read)' By: 17 FEB 2017 08:43
Cell.#
Sales: 00
E.P.A
CAL00033S94.5
·- ---· · -, l
License 8
Eng. Type
Eng. No.
Prod.
Unit
OU,er (CAP) Fax:
L
- - · - - ·--·- - ·- - · -- - ·
Description of Labor/ Service Provided
ff. T/L Tech. Amount
DIAGNOSE POOR DRNABILllY, CHECK ENGINE LIGHT ON; TEST ORIVE VEHICLE TO CONFIRM CUSTOMER COMPLAINT, CONNECT TO ENGINE ANALYZER, RUN COMPLETE SYSTEMS TEST. EXTRACT CODES FROM
COMPUTER (WHERE APPLICABLE), ANO FOLLOW APPLICABLE FLOW CHARTS
TO MAKE DIAGNOSIS BASED ON FINDINGS
05
MIC
FOUND: P0301 CYLINDER #1 MISFIRE DETECTED. TECHNICINA PERFORMED IGNITION SYSTEM TEST FOUND #1 SPARK PLUG OEFFECTIVE
REMOVE AND REPLACE #1 CYLINDER SPARK PLUG{WARRANTY)
05
NJC
~ ~ loo-~ ~96.00~ .c-----.,..,°" '-._~ _ DIAGNOSE AIR BAG LIGHT ON;
TEST ORNE VEHrCLE TO CONFIRM CUSTOMER COMPLAINT, CONNECT TO
~
t ENGINE ANALYZER, RUN COMPLETE SYSTEMS TEST. EXTRACT CODES FROM
~, ·
~
COMPUTER {WHERE APPLICABLE), ANO FOLLOW APPLICABLE FLOW CHARTS
TO MAKE DIAGNOSIS BASED ON FINDINGS
... FEB 1 7 2017 ::)
FOUND: AIR BAG CODE B18CF,82208, TECHNICIAN PERFORM AIR BAG
' .
SYSTEM CHECK FOUND VEHICLE HAS DEFFECTIVE.O.R.C. (AIR BAG MODULE}.
VERIFIED VEHICl.E JS UNDER SAFElY RECALL N38 THAT HAS NOT BEEN
PERFORMED. RECOMMEND TO PERFORM RE~AND RE-EVALUATE
SYSTEM
Parts / Material
Description
Qty
Each $ Extended $
New 3169N
SPARK PLUG WARR.
J,00
0,00
0.00
RecommendfHI FRONT BRAJCES L()W, LR 21.13, ·liR-21:11 MIN 2U.
-- - I
Repaits/NotM CHECl<~NEXTSER~=~ ···-·· ·-·-·-- --- - - --··- - ··- ··-·· -·· _ _ .· ------ ·- · .J
Oripla)F.sthmte~ $ 96.00 X:__ X;·- -- -- - -- - - -- - - -- -- - -- 1acknowledge notice a11d oral approval of an increase in the original estimated price
.Rmsloa#l
.00
Revf.sloa ll
~
0.00
.00
Remloa t3
Increase
0.00
.00 IDCJ't8Se 0.00
I:;:::::·:::·::::::::w.:: : =: : :: ~.. v~-~4~ ~mar-
"'°"' ..... anoa.r..- or-. o,tlal 1w.............. lorbpu,- rIIINling, ftlf*ICl!l flf dlk'tWr, 111 my ~ . k l ~ ~ ""1 II ~ en
h
ar
lwf
t"
kl -
wnl
dt
1
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pll*I
w!lh
ol ftlf!WI. 1111m ftJr
lhWlo l
ia Ulldlnllxldtllal lhit Olll1)Pa'l'f IAUIIH no ~ or roat lulw,g.
· lty for io..
by
l q 'Mlwelll lll\llllaFirlGIWlf llDlpelcHet 11¥11)1d<ed14>dhon 24 t.ounolnotillcauln ct Cl:fff>.'lled~irl. Mid ~ icl1will bt ~ 112S.0011tta.-.twp« day, inhel1icH rspaldfo<""" plel<tlcl ~ .
WARRAM1Y: PARTS. t.lAHUFAC1\.IAERS WAAAA1(TY LA!OR.. ~ . 4,000 1111. CONDfTIONALLY
X;
Payment 1:
0.00
Account I 3160 Payment 2:
Thank You Flom:VISTA FIRESTONE BRAKE ANO SMOG
Keyf 0.00
·-t.~oo. -·--. --·- -, "~oo -I
Parts
Environment;!:
E.P .AJTIRE ...
iI $ 0.00
$ 0.00
$0.00
!
Sub Total Charges
$ 0.00
Sublet Total Salas Tax
I $ 0.00 I
$ 0.00
l Tot.Before Sales Tax $ 96.00
I Total Sale
$ 96.00
Total Due
S 96.00 !
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: itow@anaheimmitsubishi.com To: customerassist@chrysler.com Date: Thu Feb 23 11:09:27 EST 2017 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------SRS light is on
Comments: --------SRS (air bag) indicator is on. Dealership representative states no parts are available. Dealership has requested us to pick vehicle up when safety restraints warning indicator is on. This is unacceptable to have a vehicle on the road in use with a safety concern.
Sender Information: -------------------
Title: First Name: Mike Middle Initial: Last Name: Itow
From: customerassist@chrysler.com To: itow@anaheimmitsubishi.com Date: Fri Feb 24 01:38:35 EST 2017 Subject: Re: Chrysler Group LLC Customer Assistance Dear Mike, Thank you for contacting the FCA Customer Assistance Center. I can understand your concern at the airbag light being on. I note from the file that the only recall you have that relates to a safety system is the S61 recall. Having the airbag light illuminate is not a symptom of that recall so the concern is not directly recall related. I would be happy to further review the situation but you did not state in your email if the dealership did a full diagnosis on the concern. If they have, please reply to advise this and who you spoke with at the dealership. I can then look into options further for you. If it has not been diagnosed at this point, that would be a necessary step to determine the correct way forward to best address the situation for you. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753. Sincerely, Royal Customer Service Representative FCA Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM10085843V18315L0KM& Original Message Follows: -----------------------US Customer Service - MOPAR Brand Site Brief Description: SRS light is on Comments: SRS (air bag) indicator is on. Dealership representative states no parts are available. Dealership has requested us to pick vehicle up when safety restraints warning indicator is on. This is unacceptable to have a vehicle on the road in use with a safety concern.
VIN: CN
Mileage: 61358
Servicing Dealer: Mc Peeks Dodge of Anaheim
Title:
First Name: Mike
Middle Initial:
Last Name: Itow
Address 1: 1300 S. Auto Center Drive
Address 2:
City: Anaheim
State: CA
Zip: 92806
Email: itow@anaheimmitsubishi.com
Work Phone: 714.533.2200
From: itow@anaheimmitsubishi.com To: customerassist@chrysler.com Date: Fri Feb 24 10:07:26 EST 2017 Subject: RE: Re: Chrysler Group LLC Customer Assistance (KMM10085843V18315L0KM) --=_07a46fbb0259442214a1329817564a9e Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8
Good morning Royal,
This vehicle has been at Mc Peeks Dodge since 1/31/17 waiting on the contro=
ller for S61 and also N38 active head restraints. Previous diagnosis was th=
e SRS controller was at fault for SRS indicator and this information was re=
layed to the service consultant however parts were not available. Please ve=
rify the codes in the system pertain to SRS controller. We show a diagnosti=
c from Premier Chrysler Jeep invoice #
of ORC internal fault.If in f=
act the codes do not relate to the recall the service consultant should hav=
e notified us. If the recall S61 is to replace the ORC we will be requestin=
g a refund of the diagnostic paid on the invoice# 1
I have scanned a =
copy of this invoice for your review. My concern is the consultant has requ=
ested us to pick up the vehicle until parts are available. This poses a saf=
ety concern with use of this vehicle. What is the ETA of parts for the open=
recall(s) on this vehicle?
=20
Mike Itow Parts & Service Director Anaheim Mitsubishi E: itow@anaheimmitsubishi.com P: 714-533-2200 x230 F: 714-533-2364
=20 --------- Original Message --------- Subject: Re: Chrysler Group LLC Custom= er Assistance (KMM10085843V18315L0KM) From: "customerassist" <customerassist@chrysler.com> Date: 2/23/17 10:39 pm To: itow@anaheimmitsubishi.com
Dear Mike,
=20 Thank you for contacting the FCA Customer Assistance Center. =20 I can understand your concern at the airbag light being on. =20 I note from the file that the only recall you have that relates to a=20 safety system is the S61 recall. Having the airbag light illuminate is=20 not a symptom of that recall so the concern is not directly recall=20 related. =20 I would be happy to further review the situation but you did not state=20 in your email if the dealership did a full diagnosis on the concern. If=20 they have, please reply to advise this and who you spoke with at the=20 dealership. I can then look into options further for you. =20 If it has not been diagnosed at this point, that would be a necessary=20 step to determine the correct way forward to best address the situation=20 for you. =20 Thank you again for your email. Should you require additional=20 assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753.=20 =20 Sincerely,=20 =20 Royal=20 =20 Customer Service Representative=20 FCA Customer Assistance Center =20 For any future communications related to this email, please refer to the following information:=20 REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID= =3DKMM10085843V18315L0KM& =20 =20 =20 Original Message Follows: ------------------------
US Customer Service - MOPAR Brand Site Brief Description:=20 SRS light is on Comments: SRS (air bag) indicator is on. Dealership representative states no parts are available. Dealership has requested us to pick vehicle up when safety restraints warning indicator is on. This is unacceptable to have a=20 vehicle on the road in use with a safety concern. =20 =20 =20 VIN: CN Mileage: 61358 Servicing Dealer: Mc Peeks Dodge of Anaheim Title: =20 First Name: Mike Middle Initial: =20 Last Name: Itow Address 1: 1300 S. Auto Center Drive Address 2: =20 City: Anaheim State: CA Zip: 92806 Email: itow@anaheimmitsubishi.com Work Phone: 714.533.2200
--=_07a46fbb0259442214a1329817564a9e Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8
<div>Good morning Royal,</div>
<div>This vehicle has been at Mc Peeks Dodge since 1/31/17 waiting on the c=
ontroller for S61 and also N38 active head restraints. Previous diagnosis w=
as the SRS controller was at fault for SRS indicator and this information w=
as relayed to the service consultant however parts were not available. Plea=
se verify the codes in the system pertain to SRS controller. We show a diag=
nostic from Premier Chrysler Jeep invoice #
of ORC internal fau=
lt.If in fact the codes do not relate to the recall the service consultant =
should have notified us. If the recall S61 is to replace the ORC we will be=
requesting a refund of the diagnostic paid on the invoice# 149287. I have =
scanned a copy of this invoice for your review. My concern is the cons=
ultant has requested us to pick up the vehicle until parts are available. T=
his poses a safety concern with use of this vehicle. What is the ETA of par=
ts for the open recall(s) on this vehicle?</div>
<div> </div>
<div><br /><br />
<div>Mike Itow</div>
<div>Parts & Service Director</div>
<div>Anaheim Mitsubishi</div>
<div>E: itow@anaheimmitsubishi.com</div>
<div>P: 714-533-2200 x230</div>
<div>F: 714-533-2364</div>
</div>
<div> </div>
<blockquote class=3D"threadBlockQuote" style=3D"border-left: 2px solid #C2C=
2C2; padding-left: 3px; margin-left: 4px;">--------- Original Message -----=
----
<div>Subject: Re: Chrysler Group LLC Customer Assistance (KMM10085843V18315=
L0KM)<br />From: "customerassist" <customerassist@chrysler.com><br />=
Date: 2/23/17 10:39 pm<br />To: itow@anaheimmitsubishi.com<br /><br />Dear =
Mike,<br /> <br /> Thank you for contacting the FCA Customer Assistance Cen=
ter.<br /> <br /> I can understand your concern at the airbag light being o=
n.<br /> <br /> I note from the file that the only recall you have that rel=
ates to a <br /> safety system is the S61 recall. Having the airbag light i=
lluminate is <br /> not a symptom of that recall so the concern is not dire=
ctly recall <br /> related.<br /> <br /> I would be happy to further review=
the situation but you did not state <br /> in your email if the dealership=
did a full diagnosis on the concern. If <br /> they have, please reply to =
advise this and who you spoke with at the <br /> dealership. I can then loo=
k into options further for you.<br /> <br /> If it has not been diagnosed a=
t this point, that would be a necessary <br /> step to determine the correc=
t way forward to best address the situation <br /> for you.<br /> <br /> Th=
ank you again for your email. Should you require additional <br /> assistan=
ce, or have any new information to provide, please reply to this<br /> emai=
l message or call 1-800-247-9753. <br /> <br /> Sincerely, <br /> <br /> Ro=
yal <br /> <br /> Customer Service Representative <br /> FCA Customer Assis=
tance Center<br /> <br /> For any future communications related to this ema=
il, please refer to the<br /> following information: <br /> REFERENCE NUMBE=
R:
<br /> EMAIL CASE NUMBER:
<br /> REPLY LINK: http://www=
=2Echrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=3DKMM10085843V18315L0K=
M&<br /> <br /> <br /> <br /> Original Message Follows:<br /> ---------=
---------------<br /> US Customer Service - MOPAR Brand Site<br /> Brief De=
scription: <br /> SRS light is on<br /> Comments:<br /> SRS (air bag) indic=
ator is on. Dealership representative states no parts<br /> are<br /> avail=
able. Dealership has requested us to pick vehicle up when safety<br /> rest=
raints warning indicator is on. This is unacceptable to have a <br /> vehic=
le<br /> on the road in use with a safety concern.<br /> <br /> <br /> <br =
/> VIN:<br /> CN115751<br /> Mileage:<br /> 61358<br /> Servicing Dealer:<b=
r /> Mc Peeks Dodge of Anaheim<br /> Title:<br /> <br /> First Name:<br /> =
Mike<br /> Middle Initial:<br /> <br /> Last Name:<br /> Itow<br /> Address=
1:<br /> 1300 S. Auto Center Drive<br /> Address 2:<br /> <br /> City:<br =
/> Anaheim<br /> State:<br /> CA<br /> Zip:<br /> 92806<br /> Email:<br /> =
itow@anaheimmitsubishi.com<br /> Work Phone:<br /> 714.533.2200</div>
</blockquote>
--=_07a46fbb0259442214a1329817564a9e--
From: customerassist@chrysler.com
To: itow@anaheimmitsubishi.com
Date: Fri Feb 24 23:22:46 EST 2017
Subject: RE: Re: Chrysler Group LLC Customer Assistance (KMM10085843V18315L0KM)
Dear Mike,
Thank you for the reply.
This email system blocks any and all attachments sent through it for security reasons, and thus it
is not possible to view any documentation that you may choose to attach to your email.
Any and all technical diagnosis and repair is carried out by our dealership network and as such, I
would not be able to confirm any coding. The S61 is essentially an error that only appears in the
event of an accident and therefore does not display codes prior to the event. Currently the parts,
whether hardware or software are currently predicted to be available towards the end of the
second quarter of this year.
With any recall, there is always the option of reimbursement if you had a repair done for the same
issue previously. If the ORC needs replacing, it may not be related to the recall as the symptoms
you are experiencing are not part of the recall. The dealership should still be able to repair the
vehicle, though it would still need the recall done once new parts become available.
No reimbursement is available until the repair information for the recall is made available which
would happen when the parts become available. According to the vehicle details, the N38 has
been completed so only the S61 remains at this time.
Thank you again for your email. Should you require additional assistance, or have any new
information to provide, please reply to this email message or call 1-800-247-9753.
Sincerely,
Royal
Customer Service Representative
FCA Customer Assistance Center
For any future communications related to this email, please refer to the following information:
REFERENCE NUMBER:
EMAIL CASE NUMBER:
REPLY LINK:
http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM10087444V96566L0KM&
Original Message Follows:
------------------------
Good morning Royal,
This vehicle has been at Mc Peeks Dodge since 1/31/17 waiting on the controller for S61 and also
N38 active head restraints. Previous diagnosis was the SRS controller was at fault for SRS
indicator and this information was relayed to the service consultant however parts were not
available. Please verify the codes in the system pertain to SRS controller. We show a diagnostic
from Premier Chrysler Jeep invoice # 1
of ORC internal fault.If in fact the codes do not
relate to the recall the service consultant should have notified us. If the recall S61 is to replace the
ORC we will be requesting a refund of the diagnostic paid on the invoice#
. I have scanned
a copy of this invoice for your review. My concern is the consultant has requested us to pick up the
vehicle until parts are available. This poses a safety concern with use of this vehicle. What is the ETA of parts for the open recall(s) on this vehicle?
Mike Itow Parts & Service Director Anaheim Mitsubishi E: itow@anaheimmitsubishi.com P: 714-533-2200 x230 F: 714-533-2364
--------- Original Message --------Subject: Re: Chrysler Group LLC Customer Assistance (KMM10085843V18315L0KM) From: "customerassist" <customerassist@chrysler.com> Date: 2/23/17 10:39 pm To: itow@anaheimmitsubishi.com Dear Mike,
Thank you for contacting the FCA Customer Assistance Center.
I can understand your concern at the airbag light being on.
I note from the file that the only recall you have that relates to a safety system is the S61 recall. Having the airbag light illuminate is not a symptom of that recall so the concern is not directly recall related.
I would be happy to further review the situation but you did not state in your email if the dealership did a full diagnosis on the concern. If they have, please reply to advise this and who you spoke with at the dealership. I can then look into options further for you.
If it has not been diagnosed at this point, that would be a necessary step to determine the correct way forward to best address the situation for you.
Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753.
Sincerely,
Royal
Customer Service Representative FCA Customer Assistance Center
For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM10085843V18315L0KM&
Original Message Follows: -----------------------US Customer Service - MOPAR Brand Site Brief Description: SRS light is on Comments: SRS (air bag) indicator is on. Dealership representative states no parts are available. Dealership has requested us to pick vehicle up when safety restraints warning indicator is on. This is unacceptable to have a vehicle on the road in use with a safety concern.
VIN: CN Mileage: 61358 Servicing Dealer: Mc Peeks Dodge of Anaheim Title:
First Name: Mike Middle Initial:
Last Name: Itow Address 1: 1300 S. Auto Center Drive Address 2:
City: Anaheim State: CA Zip: 92806 Email: itow@anaheimmitsubishi.com Work Phone: 714.533.2200
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number:
Date Received: 2017-03-15 18:21:01.705721 Files Not Recieved: 0
Thanks Kandy. Case
.
Please send $239.50 reimbursement to
Lauderhill, FL How do I assure the two year warranty is in place? Thanks you again!
·2
CUSTOMER# :
* INVOI CE*
HOME BUS:
COtdRt ·· YEAR
PAGE 1
590 1 Madison Ave · Tamarac, FL 33321 (954) 861-6200 · Fax: (954) 861-6233
www. ARRIGO.net
Re gis tration No. MV 70 1 1 3
SERVICE ADV ISOR: 1241 8 FRANK PI CCI OTTI
l.:ICEN.St :'·' ":. ) MILEAG E IN I.OUT , 'TAG
12 JEEP LIBERTY · Df:L. DATE · . .PROO:'l;lATE WARR/ ~ :e::
1C4 PJLCK9CW- - - - -
PROMISED . .
PO. NO> ..
310CT11 I t
310CT11 DI
17:00 1 0MAR1 7
--...:.:.:R.~;Q.:.:.O.:P..E.:N=!;=:O;.·.·;::\;,;....+----.. '-R'=!;A-D-Y-. -__.<., OPTIONS: DLR : NONE ENG : 3 . 7 Lit er
43 717 /43722 tt1436
PA YMENT
i ., iNV. DATE
CASH
10MAR1 7
07: 39 10MAR1 7 16 : 14 10MAR1 7
LINE OPCODE TECH TYPE HOURS
LIST
NET
A CUSTOMER STATES AIRBAG LIGHT ON ALL THE TI ME PLEASE CHECK AND PULL
CODE ADVISE IF LIGHT I S ON DUE TO RECALL JUST PERFORMED AS PER
CHRYSLER CUSTOMER CARE# 31199179 STAR CASE NEEDS TO BE OPENED
AND DOCUMENTED
CAUSE: Found air b a g modu l e is shor t i n ternal .
08 4 5090 1 Modul e, occupant re s train t cont r o l ler -
Test a nd Replace Module (2 - Ski lled)
9233 WARR
1 6814804 7AC MODULE - OCCUPANT RESTRAI NT
PARTS:
0 . 00 LABOR:
0 . 00 OTHER:
CUSTOMER PAY DEDUCTIBLE FOR LINE A
0 . 00 TOTAL LI NE A :
Replace a i r bag modu le road t est v e hicl e c heck operati on n o w is fine .
***************** *********************************** B 0.F . I . NEEDS TO BE ADDRESSED BY TEAM LEADER . REPAIR AND QUALI TY
CONTROL I NSPECTI ON MUST BE SIGNED OFF BY TEAM LEADER WI TH
MILEAGE OUT AFTER ROAD TEST. SHOP FOREMAN S I GNATURE: 1 1DOZ- OFI 0 .F .I . NEEDS TO BE ADDRE SSED BY TEAM
LEADER. REPAIR AND QUALITY CONTROL
INSPECTION MUST BE S I GNED OFF BY TEAM LEADER
WITH MI LEAGE OUT AFTER ROAD TEST. SHOP
FOREMAN SIGNATURE :
923 3ISPER
10 MAINTENANCE SERVICE
PARTS: Done .
9 2 3 3 CPS 0.00 LABOR :
119 . 95 OTHER:
119 . 95 0 . 00 TOTAL LI NE B :
****************************************** **********
TOTAL
(N/C) (N/C) 0.00 106.00
(N/C) 11 9.95 11 9 . 95
W ARRANTV DISCLAIMER: AU. PARTS A NO ACCESSORIES ARE SOLD ANO A LL REPAIR$ A RE PERFORM ED BY THE DEALERSHIP AS·IS. THE DEALERSHIP HEREBY DISCLAIMS All WARRANTIES. EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF M ERCHANTABILITY ANO FITNESS FOR A PARTICULAR PURPOSE. ANO NEITHER A SSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR ACCESSORIES OR ANY REPAIRS PERFORMED TO THE VEHICLE. THE ONLY WARRANTIES ON PARTS ANO ACCESSORIES OR REPAIRS A RE THOSE WHICH MAY OE OFFERED BY THE MANUFACTURER OR OISTRIBUl OR
ANO ONlY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SVCH WARRAl>ITIES. CUSTOMER $HALL NOT BE ENllTLEO TO RECOVER FROM THE DEALERSHIP ANY CONSEQUENTI AL DAMAGES, DAMAGES TO PROPERTY. DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INOOENTA L DAMAGES.
·sHOP S UPPLY COSTS: we have added a charge eq u al to 10 % of t he total cost o f labor and parts, not to exceed $45.00, t o the Repair Order. This c h arge represents costs and profits to the motor vehicle repair facility for miscellaneous shop supplies an:1 waste d isposal. The State of Florida requires a $1 .00 f ee to be collected fo r each new t ire sold in the s t ate [s.403.7181.
an:! a $ 1.50 fee t o be collect ed for each new or r emanufactur ed lead-acid batt!!:l'. sold in the s tate [s.403.71 851.
By signing below, you ac knowledge that you were not ified o f and authorized t he Dealership t o perform the services/r epairs itemized in t h is Invo ice a nd t hat you received (of hod the opportunit y to insp ect} a ny replaced parts as req uested by you. The v ehic le is being r eturned to you in exchan ge for your payment of the Amount D ue.
D AT E
CUSTOMER SIGNATURE
AUTHORIZED DEALERSHIP REPRES ENTATIVE SIGNATURE
OESCA IP.TION L ABOR AMOU N T PARTS. AMOUNT GAS, O IL, L U BE SUBLET AMOUNT M ISC. CHARGES · T OT A L CHARGES L ESS INSURAN CE SALES TAX
PLEASE PAV THIS AMOUNT
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Section 501 .98, Florida St atutes, requires that, at least 30 days before bringing any claim against a motor vehicle dealer for an unfair or deceptive trade practice, a consumer must provide the dealer w ith a writt en demand letter stating the name, address, and telephone number of the consumer; the name · and address of the dealer; a description of the facts that serve as the basis for the claim; the amount of damages; and copies of any documents in the possession of the consumer which relate t o the claim. Such notice must be delivered by the United States Postal Service or by a nationally recognized c arrier, return receipt requested, to the address where the subject vehicle was purchased or leased or where the subject transaction occurred, or an address at w hich th e dealer regularly conducts business.
Customer X - - -- -- - -- -- - - - - - - - -- - - Customer X_ _ __ _ _ __ _ __ _ _ _ _ _ _ _ _ _ __ _ _
~
AP. 2014COIC Ool>fll. lLC t03J1SI St:RVICf IMVOtCE TY1"f 2 · 2$12C , "AS-is· · 0 ~ , Fl., %'8t, J
ALL PARTS ARE NEW UNLESS OTHERWISE INDICATED.
CUSTOMER COPY
(2· 2016!
CUSTOMER# : ~
: COLOR
YEAR
MAKE/MODEL
-
* INVOICE*
PAGE 2
5901 M adison Ave · Tamarac, FL 33321
(954) 861-6200 · Fax: (954) 86 1-6233 www.ARRIGO.net
Reg istration No. MV 70 113
SERVIC E A DV ISOR· 12418 FRANK PICCIOTTI
VI N
I LICENSE
MILEAGE IN / OUT
TAG
12 JEEP LIBERTY
1C4PJLCK9CW~
DEL. DATE PROD. DATE WARR. EXP.
PROMISED
PO NO.
RATE
310CT11 I~
310CT11 DT
17 : 00 10MAR17
A.O. OPENED
R EADY
- OPTIONS: DLR :NONE ENG: 3. 7 Liter
43717/43722 IT'1436
PAYMENT
INV. DATE
CASH
1 0 MAR17
07:39 10MAR17 1 6 : 14 10MAR17 LINE OPCODE TECH TYPE HOURS
LIST
NET TOTAL
NOW ARRIGO DODGE CHRYSLER JEEP SAWGRASS IS
OPEN MONDAY THRU FRI DAY 7:30AM TO 6 : 00PM
SATURDAY 8:00AM TO 5: 0 0PM
BOOK YOUR NEXT SERVI CE APPOINTMENT ONLINE
AT WWW . ARRIGOSAWGRASS .COM
THANK YOU AND COME AGAIN !
WARRANTY DISCLAIMER: AU PARTS ANO ACCESSORIES ARE SOLO ANO ALL REPAIR$ ARE PCRFOAMEO BY THE DEALERSHIP AS·IS . lHE DEALEl\sHIP HEREBY DiSCLAl.'ollS ALL WARRANTIES, EXPRESS A~D IMPLIED, INCLUDING ANY IM?LIED W ARRANTIES Of MERCHANfA!IIUTY Al'() FITNESS FOR A PA.qTICULAR PURPOSE. ANO NEITHER ASSUMES NOR AUTl<ORl2ES ANY 0Th£R PERSON TO ASSUME f OH IT NIY LIABILITY IN CONNECTION 11\ITH THE SALE Of PARTS OR ACCESSORIES OR A IIY F.EPAAS PERFORMED TO THE VEHICLE. THE O~LY WARRANTIES ON PARTS ANO ACCESSORIES 0~ REPAIRS ARE THOSE Wf<CH "1'-Y BE OFFERED BY THE MANUFACTU~ER OR CJSTRIBUTOR ANO ONLY SUCH MANUFACTURER OR DISTRIBVTOR SHALL SE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM THE DEALERSHIP ANY CONSEQUENTIAL DAMAGES, DAMAGES TO PROPft\TY, DAMAGES FOIi LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR AfoN OTHER INCIDENTAL DAMAGES .
· SHOP SUPPLY COSTS: we have aaaec:1 a charge equal to 10% of the total cost of labor and parts, not to ex ceed $45.00, to t he Repair Order. Th,s c harge represents costs and profits to the motor vehicle repair facil~v for misc·llaneou, ,;hop cupp[oo
and waste disposal. The State of Florida requires a $1 .00 fee 10 be colect ed for each new t ire sold in the state l s.403. 7181, and a s 1.50 l ee to be collected f or each new or remanufactured lead-acid b·ttc= sold in the s t ate ls.403 .7185!.
DESCRIPTION LABOR AMOUNT PARTS AMOUNT GAS, O IL, LUBE SUBLET AMOUNT M ISC. CHARGES · TOTAL CHARGES
TOTALS
119 . 95 0 . 00 0 . 00 0.00
106 . 00 225.95
By signing below, you acknowledge tha1 you were notified o f and authorized the Dealership to perform 1he services/repairs i1emized in this Invoice and that you receiv e<! (or hod the opportunily 10 lnspecl) any replacea parts as requested by you. The
vehic le is being re turned to y ou in ex change for your payment of the Amount D ue .
LESS INSURAN CE SALES TAX
0 . 00 13. 55
DA TE
CUSTOMER SIGNATURE
AUTHORIZEO DEALERSHIP REPRESENTATIVE SIGNAT\JRE
PLEA SE PAY
THIS AMOUNT
239.50
Section 501.98, Florida Statutes, requires that, at least 30 days be fore bringing any cla im against a motor vehicle dealer for an unfair or deceptive trade
practice, a consumer m ust provide the dealer with a written demand letter stating the name, address, and te lephone number of the consumer; the name
and address of t he dealer; a description of the facts that serve as the basis for the claim; the amount of damage s; and copi es of any documents in the
possession o r the consumer w hich relate to the claim. Such notice must be deli ve red by the United Stat es Post al Service or by a nationall y recognized
carri er. return receipt request ed, to the address where the subject vehicle was purchased or leased or where the subject transaction occurred, or an
address at which the dealer regularly conducts business.
Customer x _______ ________________
Customer X·-- -------,--- - --::----------- - -- -- -
~ tol4 (01( Glol>,1. lLC f03/tS) Sl!fllllCf IN\IOIC( TYPE 2 · 2Sl2C · ~...s.ts· ·ON , Fl., $'8193
ALL PARTS ARE NEW UNLESS OTHERWISE INDICATED .
CUSTOMER COPY
12-20 l 6)
CUSTOMER# : -
HOME: BUS :
COLOR
YEAR
* INVOICE* PAGE 1
5901 M adison A ve · T amarac, FL3332 1 (954) 861-6200 · Fax: (954) 861-6233 www.ARRIGO.net
Registrat ion N o. M V 701 13
SERVICE ADV ISOR: 124 1 8 FRANK PICCI OTTI
VI N
LICENSE
MILEAGE IN I OUT
TAG
12 JEEP LIBERTY DEL DATE ·.·· PROD. OATE WA RR. EXP.
1C4PJLCK9CW
PROM ISED
PO N
RATE
310CT11 I
310CT11 D R.O. OPENED
READY
17:00 10MAR17 OPTIONS: DLR: NONE ENG : 3. 7 Liter
4 3717 4 3722 1436
PAYMENT
INV. DATE
CASH
1 R17
07:39 10MAR17 16:14 10MAR1 7
LINE OPCODE TECH TYPE HOURS
LIST
NET
A CUSTOMER STATES AIRBAG LIGHT ON ALL THE TIME PLEAS E CHECK AND PULL
CODE ADVISE I F LIGHT IS ON DUE TO RECALL JUST PERFORMED AS PER
CHRYSLER CUSTOMER CARE# 31199179 STAR CASE NEEDS TO BE OPENED
AND DOCUMENTED
CAUSE : Found air bag module i s short int ernal.
08450901 Module, occupant restraint controller -
Test and Replace Module (2 - Skilled)
9233 WARR
1 68148047AC MODULE-OCCUPANT RESTRAINT
PARTS :
0.00 LABOR:
0.00 OTHER:
0.00 TOTAL LINE A:
CUSTOMER PAY DEDUCTIBLE FOR LINE A
Replace ai r bag module road test veh i cle check operation now is
fine.
* *** **** ******** ******** *********************** *****
B O.F.I. NEEDS TO BE ADDRESSED BY TEAM LEADER. REPAIR AND QUALITY
CONTROL INSPECTION MUST BE SIGNED OFF BY TEAM LEADER WITH
MILEAGE OUT AFTER ROAD TEST . SHOP FOREMAN SIGNATURE:
llDOZ-OFI O.F.I. NEEDS TO BE ADDRESSED BY TEAM
LEADER. REPAIR AND QUALITY CONTROL
INSPECTION MUST BE S I GNED OFF BY TEAM LEADER
WITH MILEAGE OUT AFTER ROAD TEST. SHOP
FOREMAN SIGNATURE:
9233ISPER
10 MAINTENANCE SERVICE
PARTS: Done.
9233 CPS 0.00 LABOR:
119.95 OTHER:
119.95 0 .00 TOTAL LINE B:
****** ***** *****************************************
TOTAL
(N/C) (N/C) 0.00 106 . 00
(N/C) 119.95 119.95
WARRANTY DISCLAIMER: All PARTS ANO ACCESSORIES ARE SOI.D ANl> AU. REPAIRS ARE PERFORMED BY THE OEALEflSHI· AS.IS. THE
OtAlEASHJI HEREBYDISCLAIMS All WARRAIIT!ES, EXPRESS A'JO IMPLIED. INCLUOIN:l ANY IMPLIED WARRANTIES OF MERCHAllfAelllTY
ANO ATNESS FOR A PARTICULAR PURPOSE. AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PCRSON TO ASSUME FOR IT ANY
UABIL!TY fN CONNECTION WITH THE SALE OF PART$ OR ACCESSORIES OR ANY REPAIRS PERFORMED TO THE VEHICLE. THE ONLY WARRANTIES ON PARTS ANO ACCESSORIES OR REPAIRS ARE TWOS WHICH MAY BE OFFIRCD av THE MANUFACTURER OR DISTRIBUrOR
ANO ONLY SUCH MAN~ACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM THE DEALERSHIP ANY CONSEQUENTIAL DAMAGES. DAMAGES TO PIIOPfflTV, OAIIIAG! S fOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR A'lY OTHER INCIDENTAL DAMAGES.
· SH OP SUPPLY CO STS: Wo hove added I charge eQual to 10% of the total cost of labor and parts, not to exceed $45.00, to the Repair Order. This charge represents costs aro profits to the motor vehicle repair facility for miscellaneous chop ,upplioo end waste disposal. The State of Florida requires a $1.00 fee to be collected for each new tire sold in t h e s t ate (s.403.7 18), and a $1 .50 fee to be collected for each new or r emanufactured lead-acid batte~ sold in tho stato lo.403.7 185) .
By signing bek>w. you acknowledge that you were notified of ard authorized the Dealership to perform th e services/ repairs itemized in this Invoice and tlut you rteoived ( or had tho opportunity to inoi>«tJ any replac ed para as requested by you. The vehicle is being returned to you in exchanoe for your payment of the AmolJ'lt Due.
OATi:
CUSTOMER SIGNATURE
AUTHORIZED DEALERSHIP REPRESENTATIVE SIGNATURE
DESCRIPTION LABOR AMOUNT PARTS AMOUNT OAS. O IL, LUBE SUBLET AMOU NT MISC. CHARGES · TOT A L CHARGES LESS INSURANCE SALES TAX
PLEASE PAY THIS AMOUNT
TOTALS
l"""I
I A\
1 r
l"""I
In / ,-,.'\ I I 1n
iJ '. - -
Ir' l~IAK 1 V t'AIU
II
,-'I
II
'{J"\ \ t: ' - l M
.~\ \ \ \ \. AA J ~
Section 501 .98, Flonde Statutes, requires that, at least 30 days before brmgmg any claim against a motor vehicle dealer for an unfair or deceptive trade practice, a consumer must provide the dealer with a written demand letter steting the name, address, and telephone number of the consumer; the name ·
and address of the dealer; a description of the facts that serve as the basis for the claim; the amount of damages; and copies of any documents in the possession of the consumer which relate to the claim. Such notice must be delivered by the United States Postal Service or by a nationally recognized
ca rrier, return receipt requested. to the address whe re the subject vehicle was purchased or leased or whe re the subject transaction occurred, or an address at which the dealer regularly conducts business.
Customer X - - -- - - - - -- - - -- -- - -- - - Customer X·- - -- -- - - - -- - - - - - - - -- -- -
DMiercAf? 2014 COK Cifob·l,U,C t03/15) $EAV1Cf 1""10l(f TYFt 2 , 2St2C . -A.S·I$· · OH . fl · sts, 193
ALL PARTS ARE NEW UNLESS OTHERWISE INDICATED.
CUSTOMER COPY
(2 -20 16!
CUSTOMER#:
*INVOICE *
BUS: COlOR
YEAR
CELL:
MAKE/MQDEiY ·
PAGE 2
5901 Madison Ave Tamarac, FL 33321 (954) 861-6200 · Fax: (954) 861-6233
www.ARRIGO.net
Registration No. MV 70113
SERVICE ADV ISOR: 12418 FRANK PICCIOTTI
TAG
12 JEEP LIBERTY
DEL DATE PROD. DAT!;. ,WAM,l><P.
310CT11 I
310CT11 D
17:00 10MAR17
.READY ..
OPTIONS: DLR: NONE ENG: 3 . 7 Liter
43717 43722 T1436
c. P.AYME'Nt
INV. DAT!:
CASH
10MAR17
07:39 10MAR17 16 :14 10MAR17 LINE OPCODE TECH TYPE HOURS
LIST
NET
TOTAL
NOW ARRIGO DODGE CHRYSLER JEEP SAWGRASS IS
OPEN MONDAY THRU FRIDAY 7:30AM TO 6: OOPM
SATURDAY 8:00AM TO 5:00PM
BOOK YOUR NEXT S ERVICE APPOINTMENT ONLINE
AT WWW.ARRIGOSAWGRASS.COM
THANK YOU AND COME AGAIN!
WARRAIIITV DISCLAIMER, ALL PARTS ANO ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PERFORMED BY THE DEALERSHIP AS~S. THE
DEALERSHIP HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES or MERCHANTABILITY
DESCRIPTION
TOT ALS
ANO FITNESS FOR A PARTIOJLAR PURPOSE, AND NEITHER ASSUME$ NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR ACCESSORIES OR ANY REPAIRS PERFORMED TO THE VEHICLE. THE ONLY WARRANTIES 0'1 PARTS ANO ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY 6E OFFERED BY THE MANUFACTURER OR DISTRIBUTOR
AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES . CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM THE DEALERSHIP ANY CONSEQUENTIAL DAMAGES, DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF use. LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHERINCIDENTAL DAMAGES.
LABOR AMOUNT PARTS AMOUNT GAS, OIL, LUBE
119 . 95 0.00 0 .00
·SHOP SUPPLY COSTS: We have added a charge equal to 10% of the total cost of labor and parts, not to exceed $45 .00, to
the Repair Order. This charge represents costs and profits to the motor vehicle repair facility for miscellaneous shop supplies
and waste disposal. The State of Florida requires a $1 .00 fee to be col ected for each new tire sold in the state (s.403.7181, and a S1.50 fee to be collected f or each new or remanufoctured lead-acid batter:z: sold in the state [s.403. 71851.
By signing below, you acknowledge that you were notified of and authorized the Dealership to perform 1he services/repairs itemized in t his Invoice and that you received lor had the opportunity to Inspect> any replaced parts as requested by you. The vehicle is being returned to you in exchange for your payment of the Amount Due.
DATE
CUSTOMER SIGNATURE
AUTHORIZED DEALERSHIP REPRESENTATIVE SIGNATURE
SUBLET AMOUNT MISC. CHARGES * TOTA L CHARGES LESS INSURANCE SALES TAX
PLEASE PAY
0.00 106 .00 225.95
0.00 13.55
THIS AMOUNT
239.50
Section 501.98, Florida Statutes, requires that, at least 30 days before bringing any claim against a motor vehicle dealer for an unfair or deceptive trade
practi ce, a consumer must provide the dealer with a written demand letter stating the name, add ress , and telephone number of the consumer; the name
and address of the dealer; a descr iption of the facts that serve as the basis for the claim; the amount of damages; and copies of any documents in the
possession of the consume r which relate to the cla im. Such notice must be deli vered by the United States Postal Service or by a nationa lly recognized
carrier, return receipt requ ested, to the address where the subject vehicle was purchased or leased or where the subject transaction occurred, or an address at which the dealer regularly conducts business.
Customer X - - -- - - - - -- - -- - - -- - - -- --
Customer X_ _ _ _ _ _ __ _ __ _ _ __ __ _ __ _ _ _ _ __
~lerCAJ? i014 COK Gtlbel, i.lC !031151SERVICE It.VOICE TVPf 2 , 2$12'C · ·AS·IS~ , Ot. , l'L . 9698193
ALL PARTS ARE N EW UNLESS OTHERW ISE INDICATED .
CUSTOMER COPY
(2-20lSl
Customer information
Street;
Zip code;
Cardholder Signature
Arrigo Dodge Chrysler Jeep
5901 Madison Ave Tamarac Florida 33321
9548616200
Transaction information
I
Sale
Date: 03/10/2017 4:16 PM
Merchant ID:
- Terminal ID: 00000001
Invoice No.:
- Amount: $239.50
Card Number: Response Msg:
Auth Code:
Auth Mode:
**********~
-Approved Issuer
Application Name: MasterCard
Processed as: Entry Method:
MASTERCARD Chip Read
Trace No.:
Reference No.: Match AVS: Match ZIP:
Not Present Not Present
Match CVV: Chip Card AID:
Not Present
TVR: 0800008000
IAD: 01106010032200000000
OOOOOOOOFF
TS I: ARC: 00
UserlD: -
I Agree to Pay Above Total Amount According to Card Issuer Agreement (Merchant Agreement if Credit Voucher).
Merchant/ Customer Copy
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
\ ~ ~ ~ N .
'\c~ \ ~~\..) ~Q.,~'(\\-
~~ w
. . ...1
· ~ z c - ~ C: t-1 RVSL ER
QUIGLEY
CHRYSLER / DODGE / JEEP/ RAM
565 ROUTE 100 NORTH
P .O . BOX433
Boyertown, PA 1951 2
- .quiglefm.otors.net
m
READING AREA 610·689-8800
°"
RJ~ 5
AO\IISOil
HARRY DONNEL LY
l.ASCR AATE
! T).(H'IO.
225
lfl\lOICE D...~
09/14/16
VEAi! I MN<li. I 11100Cll..
13/DOOGE/ AVENGER/SDN
\'ElfCLE 1.0. NO.
1 C 3 COZ A B7 DN
F.T.l!.NO,
P.O.
OOM r E N TS
R.O. OATe
09/13/16
J·~t-itJ~;i~
~;~~~jr
::·..-.... -..-..
CUSTOMER STATES AIR BJIG LIGiT rs ON VERlFJED CONCERN. PERFROMEO DIAGNOSTIC F(J! FAULT
BLC14·1llIVERS ACTIVE HEADREST.CONFIRMED INTERNAL FAI LURE
IN OCCI.JPANT RESTRAHIT COOROL ti:ODULE. REPLACED l+ODULE
ANO VERIFIEDREPAIR
ARTS· ··· · ·OTY···FP·lil.!MBER· ·· · · ·· ··· ··· · ·DESCRIPTION·· · ······LIST PRICE-UNIT PRICE·
OB# 1
1 68186180-AC
MCOULE AI 08035034
JOB I 1 TOTAL PARTS
WAARANTY
0.00
.isc::::::CODE::::::::DESCRiPTiON:::::::::::::::::::::.:x>:8::t:::1::T:cOoTAomL cLiALB.OoRo:&::P:A:A::TS::..........O..0-0.
JOB # 1
CP CUSTOMER PARTICIPATION PMT
Jt:13 # 1 CP·BUVIXJWN CUST PARTICIPATION BUYOc,,.JN (WARR)
70724
70724
100.00
WARRANTY
TOTAL · MISC
100.00
TOTALS - · · -- · - · · · · · · · · · · · · · · · · · · · · · · - · - · · · · · · · · · ···· · - · · ············· - · ··············· ··· ······ · ·
* [ J CASH [ ] CHECK CK NO. [
] **
· * *
*
[ J VISA ( ] MASTERCARD
[ J AMER XPRESS ( J OTHER
[ ] 0ISO)V£R
[ J Oll!J!GE
* ·
* *
*
IIK YOO. WE LOOK FORW.f\RD TD SEEING YOU ~ IN! $25.00 SERVICE CHARGE ON ALL RETI.JUIEO CHECKS
TOTAL l.ABCR ·... TOTAL PARTS · ·. · TOTAL SUBLET ·. · TOTAL G.O.G ..·· TOTAL NISC CH6. TOTAL MISC DISC TOTAL TAX .... . . TOTAL lNVOICE $
0.00 0.00 0.00 0. 00 100.00 0.00 6.00 106.00
PRODUCTION 011:!E
03/19/13 MO: 31063
CUSTOMER SIGNATURE *****tt***-****'********** DUP L I CAT E I NVOI CE ****11-**********************
PAGE 1 OF 1
CUSTOMER COPY
[ END OF INVOICE I 10:ieam
Tile se'lo< hereby ecpressly cisdalms al' war, ranues. el'ther express or implied. l11c1ur:11ng any lmplled warranty ol merchantnbUily or
fitness ior a parti<:J.llsr purpose, and nelllier assumes nor 3urf101,ze3 any olher person to
assume for It any liabiity in conneaoo ~iilh Ille sale.
THAl'.I< YOU FOR THIS OPPOITT\JNITY iO SERVE YOU. IT IS OUR AIM TO PERFORM ALL THE REPAIRS REOUESTEO ON THIS REPA.R ORDER TO YOUR COMPLETE SATISFACTION. IF OOR SERVICE WAS SATISFACTORY Tlal.L YOUR FRIENDS. IF NOT: PLEASETB.L US !MMl;OIATELY.
Tll6 Rc1nol , a no Rty«lc!., Co.-,,;,ony ~RIJ\ll·NE SF611l91 6 0 (03lt3i
FEB 25 , 20 1 7 R/0 CLOSE OUT
Store 01 SERVCO l 332/5015 36 5 1
+j -
--
X.
- ------ -R/0 NO.
-
--------
-----
--
--
-
- --
---
-------
- - --
--
-
-+-- ---- ----- 11. ADVISOR
------225
--
--
--+
+- - --- ---- -- -- -
------------- - -- --+ 12. DATE IN 09/13/2016
1 . CUSTOMER
13. TIME IN l 1. : 3 5am
14. DATE PR
09/13/2016
15. TIME PR 1.1:00pm
PHONE (Bl
PHO NE(H)
16 . TAG NO.
+ -- ------ ---- -- -- ---- -- -- --- -- --- ----- - --- -------- -- + 17. MI I/0 3106 3/3 1 063
I' 2. S~R IAL#
1C3CDZAB7D1'1111111111111 PROD OT 03/19/ 2013 18 . P O NO .
LICENSE# 111111111111111 ~ 5
DEL 04/06/ 2 0 13 19 . COMMENTS
DBSC .
~
GER TUNGSTEN MET CC PREM CLOTH 20. RECOMMEN
+- ---- --- - --- ---- ---- - -- --- -- -- ---- ---- --- --- --- --- -- +-------- --- ------- -- -----+
P A Y ME N T S
CUS T OMER#
NAME
AMOUNT
PAY TYPE
106 . 00 DIS COVER
+-- --- --
!AMOUNT
--
-
-
-
--
-
-- ---- 106.00
-
-
+I
------- --
PAYMENT
--
-
-
--
-
--
-- - ---
106.00
-
+-
j
---- ---
BALANCE
---
-
-
-
-
-
-
-
-
---0.0
--
0
--~I·
+-- ---- ----- --- -- ------ --+--- ---- - ---- --- --- --- --- -+- -- ---- ----- - ----- - --- -- --- +
(B= ENTBR) (F=FORWARD )
... . _.,. ·~- -
- ..... ·--4....
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: To: customerassist@chrysler.com Date: Thu Mar 16 20:12:08 EDT 2017 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------Check engine light due to air bag
Comments: --------We purchased this 2013 200 for our son with 33,000 miles. At 51,000. The air bag light came on. Dealer said it was 'ORC B1C14 active-Driver active headrest control circuit open'. They said there was a broken wire in the headrest and the unit needed to be replaced for a cost of approx. $700. I checked recalls and this was apparently a recall in some 200s but not his. ???? A wire in the headrest shouldn't just break. I feel this should be covered by Chrysler. Please contact me at your earliest convenience. Thanks
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com
To:
Date: Fri Mar 17 13:15:19 EDT 2017
Subject: Re: Chrysler Group LLC Customer Assistance
Dear
,
Thank you for contacting the FCA Customer Assistance Center.
We are sorry to learn of the concerns you have encountered with your Chrysler 200 and we would
be more than happy to assist you with your concerns.
Due to the nature of your issue, we would like to discuss this matter with you in more detail. We
are taking your concern seriously and have decided to send this case up to our case management
division for further review. Someone will be contacting you within one business day.
Our records indicate that the following recall campaign has not been performed by an authorized
dealer:
S61 - Occupant Restraint Controller
Reason: The above vehicles may experience a loss of air bag and seat belt pretensioner
deployment capability during a crash due to a shorting condition resulting in a negative voltage
transient that travels to the Occupant Restraint Controller via the front impact sensor wires.
Resolution: The remedy for this condition is not currently available. We are making every effort to
finalize a remedy and obtain parts as quickly as possible, and will service your vehicle free of
charge (parts and labor).
With this recall in mind I am creating a second case which I will be resigning to our special tracking
division. As soon as these parts are available, they will contact you via phone and/or email.
Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753. Sincerely, Jessica Customer Service Representative FCA Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM10115176V70919L0KM& Original Message Follows: -----------------------US Customer Service - MOPAR Brand Site Brief Description: Check engine light due to air bag Comments: We purchased this 2013 200 for our son with 33,000 miles. At 51,000. The air
bag light came on . Dealer said it was 'ORC B1C14 active-Driver active headrest control circuit open'. They said there was a broken wire in the headrest and the unit needed to be replaced for a cost of approx. $700. I checked recalls and this was apparently a recall in some 200s but not his. ???? A wire in the headrest shouldn't just break. I feel th is should be covered by Chrysler. Please contact me at your earliest convenience. Thanks
VIN : D~
Mileage: 55000
Servicing Dealer: Bald hill dodge, Warwick RI
T it le:
-First Namel
Middle Initial:
--Last Name:
Address 2:
City: Saunderstow n
State : RI
-Zip:
Emai l:
Home Phone:
Document Recieved from Customer Cair Number:
Date Received: 2017-04-13 10:17:53.779737 Files Not Recieved: 0
2017-04-12 17:23
FaxName 4016159730 >> 801-736-3929
P 1/3
/~/oF_3
2017-04-12 17:23
fEQ IC»IC))\O) G.
c ...r.t'Vs11..·~
FaxName 4016159730 >> 801-736-3929
.
LDHIU
· ·4
··
103~ l)Ql(l Hill J'loo,;f
v.brwlek nhOdo 11iond 02es6
'ftrltl QOfdJ'llll ¢Ql'O
Sarvlco HOUIS MOIi Tua. 11\Utl Fil 7::JOIIM IO 6,MJ'>M
\llr41ood(,y 7:;JOAM 10 7:0a>M
SOl urdav O:OOAM to 4:00PM
(401) 822-8125
P 2/3
I
[ , . . VEHICCE ID· . ·.
: MILES.IN
I 1 C3CCBAB9D
56795
·.VEHICLE DESCRIPTION,
Mll.:ES.OUr .. .DATE/TlME IN DATE OUT INVOICE NO.
56795 04/10/17 09:50 04/10/17 -
TAG NO.
· STATUS .
2$13 CHRYSLER 200 LX (WHITE) .c IST.:LABOA RATE .PROO;OATE.' .IN·SERV.OATE ·DELlV.- OATE .' OELIV. MILES
COMPLETE
TERMS .
04/23/13 05/02/13 10/30/15 33378
· .. t, CEl.l: PHONE
STOCK No:··
SERV.ADV.
Cash
'RO COMMEN1'&
PATRICIA MARTINS (23)
2.4L 14 6S 62TE
I
THANKVOU FOR YOUR BUSINESS
···=~···
I
HOW x.xxr::i:,y WOUt.D YOIJ BE TO RllCOMMBND us 'l'O toua PJUl!!/OS O!\
COLLEAQUES??
I
LET US KNOW BY l\NSWERING 9 OR 10 ON OUR SURVRY'
TH/\NKYOU
SATISFACTION I$ OUR f ~ CO/\L II
. Line.
A · .Conc0rn Cause
·Op-Code .
FallCode
'.tech ·· . ·Hours . ··rype ·
MULTI
j
A11
Internal
PEAFORMl:D MULii POINT INSPECTION
....NOTE m BRAKES ARE ~OT INSPECTED UNLESS WHEELS ARE REMOVED
Amount ·
B · HEADREST
I
A11
Customer
$169.41
I Concern CUSTOMER STA1E$ THI: AIRBAG LIGHT KEEPS COMING ON REPLACE SOP HEADREST
·
ORC 81C14 active - Driver.I Active Headrest Control Circuit Open
Correction Complete
[.Part f\Jumb~ =···.: ·=·
'tDesc(lption:· : . .· ·
:Qty... .Unit Price . Ext. Price·
1WN16HL1AB
HEADRE:ST ~RONT
1 $456.25 $456.25
Parts Total... $456.25 ....
w,
i~ig
'il-J
""t,
>!I§ iic ,i;
t.. 0
-~~· ~c - ~ i,,-.~ I =! -~
i
f.i
~
~...~..
4J C
a..s0:.:.
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-
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g;; ~
..,; ~ -5
~
~ ;'51l ;.!
.CTI
,-t
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!
Line Total... $625.66
04/10/17 15:08
(.;U~1v1v1crl COPY
Page 1 of 2
2017-04-12 17:23
'°""°"IO><,a;~ c ...Rvs1-an
m ~Jeep
l':::y;:;
·
RA...
,....__
FaxName 4016159730 >> 801-736-3929
e:z.lSA :./ '~LD·HILL 1035 lldd HIii ROOd WOcwl<:lt llhOdO ltlOtlel 02886 wr.w~1d!.)1U1;om
ServlCOHovrs
MonTvmlti<nfrl 7:30/IM 10 S;3(X>M
Wodnotdav
7:~0/IM IO 7:C)(W)M SOl<X<?O\I
8:00AM lo 4:00PM
(401) 822·8125
P 3/3
I
VEHICLE ID
MILES IN MILES OUT OAiE/TIME IN OATE OUT
[ 1C3CCBAB9DN
56795 56795 04/10/17 09:50 04/10/17
I
VEHICL.E DESCRIPTION
TAG NO.
STATUS
2913 CHRYSLER 200 LX (WHITE)
COMPLE'l'e
04/23/13
CELLPHONE .
05/02/13
SERV.AOV.
PATRICIA MARTINS (23)
Totals
Parts ENV/HAZ WAS1'E SalesTax Labor
TOTAL. CREDIT CARO
RO COMMENTS
2.4L 14 6S 62TE
Amount $456.25 $24.85
$33.68 $169.41
~
A) \~ JO,..
(_).
STATEMENT OF DISCLAIMER
The factory worronty eonat!tuteo all o! thJ warrantioa with r oaDcct
:o the OAlc ot ehia item/itl!ffla. Tho Solloj· hereby cxproaaly
disclaims all wnrrantico o!thcr expreoo or implied, 1nclud1na 4ny
i mplied worr~nty ot merchontoilility or ficnoos for o pnrtieult!.r
· ··. .YOU WILL BE RE:CE:tVI.'>lQ 1\ SURVEY FROM FCA, THI& lS OUR l\lll'OI\T CJ\RO WITH MANJ\GEMm."l'. t'Ll!:I\Sl! TAKE THE TIMI:: 'l'O lll'!SPOND TO THE
purpooc . Seller neither oooUfflco nor autho~i?.oo any o~hor Po~aon to SURVEY. It' FOR ANY REAS<l:-J YOU CAN NOT 'AATll US 1\ ' 10· !'OR YOUR
osownc tor it any liability in connect ion wi th the oale of t his
SERVICE TODAY , PL81\SE CO!IITJ\CT us SO ~IE MAY Bl! l\BLE TO I MPROVE YOVI\
item/itemn.
CUSTOMER llXl'E!UENCE,
SJ\TI SPAC'l'!ON XS 001\ Ill COIIL 11 Tl!.l.'<K YOO FOR YOO BUSINe8S I t (401) 822-8125
04/10/17 15:08
CUSTOMER SIGNATU~E INVOICE
CUSTOMER COPY
Page 2 of 2
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
From: p To: customerassist@chrysler.com Date: Fri Mar 17 16:07:00 EDT 2017 Subject: Chrysler Group LLC Customer Assistance Form Selected:
-------------Category: US Customer Service
Brief Description: -----------------ORC Mod is bad
Comments: --------I had the N38 recall done. The service guy said that they couldn't test it becasue the ORC module is bad and needs to be replaced. That was the reason the dashboard alarm was on. My wife says that it's been about 3 years that it has been on. We bought the car new. I'm told it will cost $700 to replace. I don't understand how that is not covered for 100,000 miles? She doesn't have the $700 to fix it so I hope she doesn't get into an accident. Can you explain how it went bad before 15,000 miles and why it's not covered?
Sender Information: -------------------
Title: First Name: Middle Initial: Last Name:
From: customerassist@chrysler.com To: Date: Sat Mar 18 04:42:02 EDT 2017 Subject: Re: Chrysler Group LLC Customer Assistance Dear Thank you for contacting the Jeep Customer Assistance Center. I would be more than happy to answer your questions regarding the Occupant Restraint Controller. At this time this would be an item covered under the basic warranty which would be for three years, or thirty six thousand miles. The 100,000 mile warranty which you are speaking about covers mainly the engine, drive train, and components in the transmission or otherwords powertrain nature. However; at does not mean that we can review your case to see what options are available to assist. Depending on the outcome of the diagnosis we may have different options available to assist you; however, we will need to speak with the dealership regarding what may have caused this to fail. Once we have spoken to the dealership we will be contacting you with an update. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-4265337). Sincerely, Michael Customer Service Representative Jeep Customer Assistance Center For any future communications related to this email, please refer to the following information: REFERENCE NUMBER: EMAIL CASE NUMBER: REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM10115916V26522L0KM& Original Message Follows: -----------------------US Customer Service - Jeep Brand Site Brief Description: ORC Mod is bad Comments: I had the N38 recall done. The service guy said that they couldn't test it becasue the ORC module is bad and needs to be replaced. That was the reason the dashboard alarm was on. My wife says that it's been about 3 years that it has been on. We bought the car new. I'm told it will cost $700 to replace. I don't understand how that is not covered for 100,000 miles? She doesn't have the $700 to fix it so I hope she doesn't get into an accident.
Can you explain how it went bad before 15,000 miles and why it's not covered?
VIN: CW1
Mileage: 49116
Servicing Dealer: Security Dodge Amiltyville, NY
Title:
First Name:
Middle Initial:
Last Name:
Address 1:
Address 2:
City: Deer Park
State: NY
Zip: 1
Email:
Work Phone:
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
J : 1. CEIVED DATE: : I
POSTED DATE :
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LINE OPCODE TECH TYPE . HOURS
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VERIFIED CONCERN AND FOUND INTERNAL FAILURE F THE ORC MODULE.
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DISCLAIMER OF WARRANTIES
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LA BOR AMOUNT!
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Any warranties on the product sold \ hereby are those made by the i-,;;-PA..;;A.;;.;TS~A..;.;M.;;.;o;.;u;.;..;TNi~- - - + - - - ~1 ~5.2:::~.-=9~0;.___
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LESS INS\JRANd SA LES TAX ,
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DISCLAIMER OF WARRANTIES
Any wananties on the product sold hereby are those made by the PARTS AM UNT
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express or implied, lncluding any implied warranty of mercharitability or fitness
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connection with the sale of said products . I understand that! 1 am responsible ,-r-o_r_A_L_CH"T~_RG_E_s_ _-+---=-F--,:,~;......-
for all warranty repairs not paid for by factory or service contract.
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Nuts, Bolts, Washers Cotter Keys Screws Penetrating Oil \ Solvent Lubncanl Battery Cleaner ·
Silicone Spray .. ·· ' '
Bulbs
Oii Dfy
.-·_ Wllldov1 Cleaner - --Gask&I-Sp,ay- Starting Auids _ Sell Dressing Garb Cle11ner Adhesives Sealers
Hose Steel Wool
Tubing
Sandpaper
Fuses Caf,per Lube
_Spray Under.coaling Electrical Tope Wire Brushes Razor Blades Fender ProteClors
seaicovei"s ---
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Oxygen
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Acetylene
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Permafex
Welding Rod
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Hack Saw Blades Wire
LJlhium Grease Brake Cleaner
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j'r e r CODES. ~CKED roR IPROPtR OPERATION . OK HOW.
PARTS·.·. · ·QTY·' ·fP-NUMBER-t. ·· .... ·· · · ·DESCRIPTtON-· · ·· ·· · · UST PRICE ·UHIT PRICE·
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DOUSWASTE/MISC.Sllf'?LIES
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(CONTINUED ON Next PAGE) 02:AQpm
~~ Ulhlum Grease
Brake Cleaner
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PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
Document Recieved from Customer Cair Number: 3
Date Received: 2017-05-17 16:12:21.105634 Files Not Recieved: 0
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Amount $298.00 $248.85
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05/1"17 12:25
PE17-003 FLAT CHRYSLER
8/3/2017 ENCLOSURE 04 CAIR BACKUP
WM. MUNTH ER
2 0 1 702 1 694
P . 01
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09:03 1.?.: 4 4 12 J"EEP LIBERTY
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?};,..,9.(,f./~);~J?,Ay .LIGHT QN ..... . .. . . . .VV. ........... = , " = ·..· ,. . · ·N·~·,, ··.,,.·. ·.·; Important Customer Information
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· ::_:;,:(:/::,::~'/) L ·i:·.·.§i'.:§L\ , -~, -~ .·· v · We at Beyer Chrysler Jeep Dodge Ram would
Ilk& to thank you f or your patronage.
" PHOTOCOPY NOT ACCEPTED''
'"?'"' llNIIT! OLABO!\ WAAA/INTY
lllo R·i>I~ ~·atlltv ou11t&n1ota the Lab-0, ll60<I I~ P41l~m1l"11 lh· Oitod on tho tront ol thi. fttpel, Otd&r fo r · pt,IOO01 ~ dtYt o< 4,0Qo 11\lllf !WIIIOhos"' e9m~1 flr.Jli !$om, Nl,jlll IOtt fo<d Pif)I Qtl lor IJ,000 rndo<i ~ I2 li\Qnlhl wl\leh&verOotiltl fl<tl, · soc> Y0\11 totvlo· ~·l<o, lor d&nlfsJ I/om the d,111\IQII to?~ltl w~·oo1111>la1td, Thia Llmlt&d Wor<ontv ope~tla.ilY e·o(udt, ftc>nt tlld &ll1W11..11f, ,100111~o1 wwng , no "10t1<, fnil 1\101tYl\tm , whtt\ d"o 10 Oont~mln&tk>~. Toll ~i,1\1\&(I W.>flrir.tv lo &~tended t6 th6 vt hlci· G\vMfi<IU.t6m&r al\d It not tteM:ftr~lo to, not onforoc,bt. b-Y, et,.y ~thit, p·rTtOI\.
Ouri.~ thi dumloo ~~~o~ ~, thli Limit&(! Worriu11v, tt,o Ropoli holMtv will
:~~~~·;,~1:0~ ~:.:t:~·;h~f ,~ei~;~f,~ ,:;~,do~':;,~!: : 8:f;:m·(t ~OYlc!e tCl~lonAI ta'bor1 ut no expetih toouaton\er, t()f lfly &ddltlortll 1
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;::~,:'>~~ :~o~~c1:,~&a.~:~ To obtain repah und.,- thlt: L.lmi\td Wttrtt+&V, 1;~1omo, nw;h (aJ n¢:tifv
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161 dava ot ootlet ol t uch o,reet In l·l>Cr. tel 1u1~o-rl:· 1111 Fl<Rok 1a~Jl~y
to mfkO tM rtpi11111tqv~od. en!J t41 PJYtho oh_,~ tor any 1dllhiMat
pans ,,quired t~·t/lo< whh &&lee tax ·PO· coml)lttlOfl oreuon1op,1,.
MY 11"plfod wa/,aJ\tl,i, fne1· dl~O 1ho linp11,, vor1n11u ot ,r,&rtllantabl ltr
·Ml tl!M88 lot 1 ~l rtlc~lar purpcn , 1110 11m11oa <Q th· ~IM·tlon P·rlod of
11\b llml1od v,, r,anty, Undt t no cl/0u1t,tt1~ou wlll 11\t flt~' FoOi~V ~.
°'*rt~. 11,blt to cuatointr lot t·t l11cldo1n1t o< oont1QUon~.i d~\I~·· ln<)ludln2,
b\l\ no\ ot Un~.
lir1:1!;1c4 to, d.inuges 1<>1t of fncolflo &ll<l
pf1o<r>t1110,1,1,lon~t o,wt~lencetooU<coof1v11e1M1wc1it1c1U1'141,onI·OW
I hereby authoriit th6 r~p~lr wo,~ tiere111 u1 lonn to be done
along w!tl't tno oei:osu,y maw1al and agrea thll you art (101
rHsiOnslbl& tor 10~, or da,na9a to vehicle or llltlcles ltfl In
vehlcle In case of flro, tMfl, or 61'lY other 0111J~8 beyond voor
,;o111rol <IQt·v~
or ,~
pto~,rte~nYah. 1(p1m~8~Y11$1eceb1,y1aatdhebyeuuPn!)al·to,erlla«blllttyr&MgtPOP!'~tO·t,
or I
hoccby grant yw ond/01 your employees parmlUIOn to o~orl!le
th~ 11ettfc1e h&rllln described oA , tre~u , hiOilWI Yt or ettewhtra
tor the pu,~ote of tasting end/or lnap~d¢1'1, All e~pteo
m&<ltwilo'4 lten 1$ herol)y ec~ft\\Wledge~ on al:)Qve v~lclt to
e&eure the amount of reoat,, tMrotQ.
t Hclle8Y ACKNOWLaOGe ReCEtPT OF A COPY !-1£1\EOF.
E#' It> Cl·10CSi
PLEASE PAY THIS AMOUNT
Is your basi c warranty expired or expiri ng? We offer many opti ons to conti nue your peace of mi nd regarding automobile repai rs. Pl ease as k your Servi ce Advisor or cal l 973-538 -4 010 for details. We can t a ilor a plan t o f it your driving nc;;eds and your budget . No interest payment plans avai la~le .
VISIT US ON THE WEB!
www.8eyerCJDR.com
WM. MUNTHER
201 702 1694
P . 03
P. ~
BEYER Of MORRISTOWN U.
200 .fDGE{)AlE AVE
MO~~@Wff,,HJ 07960
06/12/2017 '
16:41:49
CREDIT CARD
OISCVR SAlf
Card#
ChipCa1d; AID:
ATC:
XXWXXXdlllll
Discover O'edlt
A00000015230 10
TC:
SEQ U: Batch It: INVOICE
wovalCode;
2
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Entry Met'1od: Mode:
Chp Read
Issuer
SALE AMOUNT
$536.00
CUSTOMERCOPY
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