described in your Owner's Manual. H. If Your Vehicle Leaves The United States, ... MANUAL TRANSMISSION CLUTCH PARTS ARE. NOT COVERED UNDER THE POWERTRAIN.
2 0 2 0 Pacifica and Voyager
WARRANTY INFORMATION
DESCRIPTION
Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: -- All Panels -- Outer Panels Powertrain Limited Warranty High Voltage Battery Limited Warranty: -- ZEV States2 -- Non-ZEV States Federal Emissions Warranty Federal Emissions Warranty: -- Specified Components
1. FCA US LLC Additional Coverage 2. ZEV states, see card "Supplement to the California Emission Warranty Book" for list.
1 Yr/ 12,000 Mi 2 Yr/ 24,000 Mi 3 Yr/ 36,000 Mi1 3 Yr/ 50,000 Mi 3 Yr/ Unlimited 5 Yr/ 60,000 Mi 5 Yr/ Unlimited 7 Yr/ 70,000 Mi 8 Yr/ 80,000 Mi 10 Yr/ 100,000 Mi1 10 Yr/ 150,000 Mi
WARRANTY COVERAGE AT A GLANCE
2
1. Your Legal Rights Under These Limited Warranties .......6 1.1. Incidental And Consequential Damages Not Covered ........................................................................6
2. What Is Covered Under FCA US LLC's Warranties.........7 2.1. Basic Limited Warranty............................................... 7 A. Who Is Covered .....................................................7 B. What Is Covered.....................................................7 C. Items Covered By Other Warranties ...................... 7 D. Towing Costs Are Covered Under Certain Circumstances ....................................................... 7 E. When It Begins....................................................... 8 F. When It Ends .......................................................... 8 G. Registration And Operation Requirements............ 8 H. If Your Vehicle Leaves The United States, Including United States Possessions And Territories As Part Of The United States For Warranty Purposes ................................................ 8 2.2. Corrosion Warranty .....................................................9 A. Who Is Covered .....................................................9 B. What Is Covered.....................................................9 C. How Long It Lasts.................................................. 9 D. What Is Not Covered .............................................9 2.3. Restraint System Limited Warranty, Vehicles Sold And Registered In The State Of Kansas Only ............. 9 2.4. Powertrain Limited Warranty ....................................10 A. Who Is Covered ...................................................10
B. What Is Covered...................................................10 C. How Long It Lasts................................................10 D. Towing Costs Are Covered..................................10 E. Parts Covered........................................................10 F. Other Provisions Of This Powertrain Limited
Warranty ..............................................................11 2.5. High Voltage Battery Limited Warranty ...................12
A. Who Is Covered ...................................................12 B. High Voltage Battery -- When It Begins ............12 C. Towing Costs Are Covered ..................................12
3. What Is Not Covered.......................................................13 3.1. Modifications Not Covered........................................13 A. Some Modifications Do Not Void The Warranties But Are Not Covered ........................13 B. Modifications That WILL Void Your Warranties............................................................13 3.2. Environmental Factors Not Covered .........................14 3.3. Maintenance Costs Not Covered ...............................14 3.4. Racing Not Covered...................................................14 3.5. Certain Kinds Of Corrosion Not Covered .................15 3.6. Other Exclusions ........................................................15 3.7. Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered ......................................................................16 3.8. Restricted Warranty ...................................................16
4. Other Terms Of Your Warranties....................................17 4.1. Exchanged Parts May Be Used In Warranty Repairs .......................................................................17 4.2. Pre-Delivery Service..................................................17 4.3. Production Changes ...................................................17
5. Emission Warranties Required By Law ..........................18 5.1. Federal Emission Warranty .......................................18 A. Parts Covered For Two Years Or 24,000 Miles .................................................................... 18 B. Parts Covered For Eight Years Or 80,000 Miles .................................................................... 18 5.2. Emission Performance Warranty ...............................19
6. How To Get Warranty Service........................................20 6.1. Where To Take Your Vehicle....................................20 A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty Purposes) .............................................20 B. In Canada And Mexico ........................................20 C. In A Foreign Country Outside Of North America ...............................................................20 D. If You Move.........................................................21 E. Notice: ..................................................................21 6.2. How To Get Roadside Assistance Service - US Or Canada Only*.............................................................21 A. Who Is Covered ...................................................21
3
B. What To Do ..........................................................21 C. Covered Services:.................................................22 D. If Unable To Contact Roadside Assistance..........23 6.3. Emergency Warranty Repairs ....................................23 6.4. Getting Service Under The Federal Emission Performance Warranties.............................................23 A. What To Do..........................................................23 B. Further Steps You Can Take, And How To Get
More Information ................................................24
7. How To Deal With Warranty Problems..........................25 7.1. Steps To Take ............................................................25 A. In General.............................................................25 B. What FCA US LLC Will Do................................25 C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota And Montana ONLY .......25 D. Notice Under State Lemon Laws .........................27 7.2. Helpful Addresses And Telephone Numbers ............28
8. Optional Service Contract ............................................... 29
9. Maintenance ....................................................................30 9.1. General Information...................................................30 9.2. Where To Go For Maintenance .................................30
4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under These Limited Warranties
The warranties contained in this booklet are the only express warranties that FCA US LLC ("FCA US") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and FCA US LLC completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
1.1. Incidental And Consequential Damages Not Covered
Your warranties do not cover any incidental or consequential damages connected with your vehicle's failure, either while under warranty or afterward.
Examples of such damages include: · Lost time · Inconvenience · The loss of the use of your vehicle · The cost of rental vehicles, gasoline, telephone, travel, or
lodging · The loss of personal or commercial property · The loss of revenue
Some states do not allow incidental or consequential damages to be excluded or limited, so this exclusion may not apply to you.
2. What Is Covered Under FCA US LLC's Warranties
2.1. Basic Limited Warranty
A. Who Is Covered
You are covered by the Basic Limited Warranty if you are a purchaser for use of the vehicle.
B. What Is Covered
The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered parts since the only exception are tires and Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments -- including all parts and labor connected with them -- will be made by an authorized dealer at no charge, using new or remanufactured parts.
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 5
C. Items Covered By Other Warranties
The following are covered by separate warranties offered by their makers. They are not covered by the Basic Limited Warranty: · Tires · Unwired headphones · Items added or changed after your vehicle left the manu-
facturing plant, such as accessories or protection products, or items changed because of customization or van conversion
Be sure you get a copy of any warranty that applies to these items from an authorized dealer, or from the maker of the product.
D. Towing Costs Are Covered Under Certain Circumstances
The Roadside Assistance covers the cost of towing your vehicle to the nearest Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled as a result of a mechanical breakdown. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds ten miles. Refer to "section 6.2" for information on how to get towing service in the United States and Canada.
6 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
E. When It Begins
The Basic Limited Warranty begins on either of the following dates, whichever is earlier: · The date you take delivery of the vehicle. · The date when the vehicle was first put into use -- for
example, as a dealer "demo" or as a FCA US LLC company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months from the date it begins or for 36,000 miles on the odometer, whichever occurs first. But the following items are covered only for 12 months or for 12,000 miles on the odometer, whichever occurs first: · Brakes (rotors, pads, linings, and drums) · Bulbs · Clutch Discs or Modular Clutch Assembly (if equipped) · Wheel Alignment and Wheel Balancing · Windshield and Rear Window · Wiper Blades
G. Registration And Operation Requirements
The Basic Limited Warranty covers your vehicle only if: · The vehicle was built for sale in the US. · The vehicle is registered in the US. · The vehicle is driven mainly in the US or Canada. · The vehicle is operated and maintained in the manner
described in your Owner's Manual.
H. If Your Vehicle Leaves The United States, Including United States Possessions And Territories As Part Of The United States For Warranty Purposes
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY COVERAGE FOR THIS VEHICLE IF IT IS SOLD OR REGISTERED OUTSIDE OF THE UNITED STATES.
This policy does not apply to vehicles that have received authorization for export from FCA US LLC. Dealers may not give authorization for export. You should consult an authorized dealer to determine this vehicle's warranty coverage if you have any questions.
This policy does not apply to vehicles registered to US government officials or military personnel on assignment outside of the United States.
2.2. Corrosion Warranty
A. Who Is Covered
You are covered if you are a purchaser for use of the vehicle.
B. What Is Covered
This warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get holes from rust or other corrosion. If a hole occurs because of something other than corrosion, this warranty does not apply. Cosmetic or surface corrosion -- resulting, for example, from stone chips or scratches in the paint -- is not covered. For more details on what is not covered by this warranty, refer to "section 3.5".
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited Warranty begins under "section 2.1 E".
This warranty has two time-and-mileage limits: · For sheet metal panels, the limit is 36 months, with no
mileage limit.
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 7
· For an outer-body sheet metal panel -- one that is finish-painted and that someone can see when walking around the vehicle -- the limits are five years, with no mileage limit.
D. What Is Not Covered
Please note that while the standard Corrosion Limited Warranty applies to defects in material and/or workmanship, it does not cover the vehicle's matte finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the vehicle owner as described in your Owner's Information.
2.3. Restraint System Limited Warranty, Vehicles Sold And Registered In The State Of Kansas Only
For vehicles sold and registered in the State of Kansas, seat belts and related seat belt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. This warranty does not cover replacement of seat belts and related components required as the result of collision.
8 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2.4. Powertrain Limited Warranty
A. Who Is Covered
You are covered by the Powertrain Limited Warranty if you are a purchaser for use of the vehicle.
B. What Is Covered
The Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in "section 2.4 E" that is defective in workmanship and materials.
C. How Long It Lasts
The Powertrain Limited Warranty lasts for up to five years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in "section 2.1 E".
D. Towing Costs Are Covered
The Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles. Refer to "section 6.2" for information on how to get towing service in the United States and Canada.
E. Parts Covered
The Powertrain Limited Warranty covers these parts and components of your vehicle's powertrain supplied by FCA US LLC:
NOTE: MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER THE POWERTRAIN LIMITED WARRANTY.
Gasoline Engine:
Cylinder block and all internal parts; cylinder head assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and housing; intake and exhaust manifolds; flywheel with starter ring gear; core plugs; valve covers; oil pan; turbocharger housing and internal parts; turbocharger wastegate actuator; supercharger; serpentine belt tensioner; seals and gaskets for listed components only.
Transmission:
Transmission case and all internal parts; torque converter; drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bell housing; oil pan; seals and gaskets for listed components only.
Front Wheel Drive (FWD):
Transaxle case and all internal parts; axle shaft assemblies; constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals and gaskets for listed components only.
All Wheel Drive (AWD):
Power transfer unit and all internal parts; viscous coupler; axle housing and all internal parts; constant velocity joints and boots; driveshaft and axle shaft assemblies; differential carrier assembly and all internal parts; output ball bearing; output flange; end cover; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim, seals and gaskets for listed components only.
WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 9
Rear Wheel Drive (RWD):
Rear axle housing and all internal parts; axle shafts; axle shaft bearings; drive shaft assemblies; drive shaft center bearings; universal joints and yokes; seals and gaskets for listed components only.
Four Wheel Drive (4WD):
Transfer case and all internal parts; transfer case control module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft bearings; drive shafts assemblies (front and rear); drive shaft center bearings; universal joints and yokes; disconnect housing assembly; seals and gaskets for the listed components only.
F. Other Provisions Of This Powertrain Limited Warranty
All other terms of the New Vehicle Limited Warranty including the "section 1" (Your Legal Rights Under These Limited Warranties) and "section 3" (What Is Not Covered) apply to this Powertrain Limited Warranty.
10 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2.5. High Voltage Battery Limited Warranty
A. Who Is Covered
You are covered by the High Voltage Battery Limited Warranty if you are a purchaser for use of the vehicle.
B. High Voltage Battery -- When It Begins · Vehicles certified for sale and registered in the state of California or states that adopt California ZEV regulations -- the High Voltage Battery coverage is 10 years or 150,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in "section 2.1 E". · Vehicles certified for sale and registered in states not adopting California ZEV regulations - the High Voltage Battery coverage is ten years or 100,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in "section 2.1 E".
C. Towing Costs Are Covered
The Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds ten miles. Refer to "section 6.2" for information on how to get towing service in the United States and Canada.
3. What Is Not Covered
3.1. Modifications Not Covered
A. Some Modifications Do Not Void The Warranties But Are Not Covered
Certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: · Installing non-FCA US LLC parts, components, or equip-
ment such as, a non-FCA US radio or speed control. · Using special non-FCA US LLC materials or additives.
But your warranties do not cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle. Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-FCA US LLC parts, components, equipment, materials, or additives.
Performance or racing parts are considered to be non-FCA US LLC parts. Repairs or adjustments caused by their use are not covered under your warranties.
WHAT IS NOT COVERED 11
Examples of the types of alterations not covered are: · Installing accessories -- except for genuine FCA US
LLC/MOPAR® accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer. · Applying rustproofing or other protection products. · Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle. · Using any refrigerant that FCA US LLC has not approved.
B. Modifications That WILL Void Your Warranties
These actions will void your warranties: · Disconnecting, tampering with, or altering the odometer
will void your warranties, unless your repairing technician follows the legal requirements for repairing or replacing odometers. · Attaching any device that disconnects the odometer will also void your warranties.
12 WHAT IS NOT COVERED
3.2. Environmental Factors Not Covered
Your warranties do not cover damage caused by environmental factors such as airborne fallout, bird droppings, insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties cover damage caused by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting the vehicle. This includes cracks and chips in glass, scratches and chips in painted surfaces, or damage from collision.
3.3. Maintenance Costs Not Covered
Your warranties do not cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than those recommended in your Owner's Manual.
The warranties do not cover the costs of your vehicle's normal or scheduled maintenance, the parts and services that all vehicles routinely need. Some of these parts and services, which your warranties do not cover, include: · Lubrication · Engine tune-ups · Replacing filters, coolant, spark plugs, or fuses, unless
those costs result from a covered repair · Cleaning and polishing · Replacing worn wiper blades, worn brake pads and
linings, or clutch linings
3.4. Racing Not Covered
Your warranties do not cover the costs of repairing damage or conditions caused by racing, nor do they cover the repair of any defects that are found as the result of participating in a racing event.
3.5. Certain Kinds Of Corrosion Not Covered
Your warranties do not cover the following: · Corrosion caused by accident, damage, abuse, or vehicle
alteration. · Surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray, and stones. · Corrosion caused by the extensive or abnormal transport
of caustic materials like chemicals, acids, and fertilizers. · Corrosion of special bodies, body conversions, or equip-
ment that was not on your vehicle when it left the manufacturing plant or was not supplied by FCA US LLC.
WHAT IS NOT COVERED 13
3.6. Other Exclusions
Your warranties do not cover the costs of repairing damage or conditions caused by any of the following: · Fire or accident · Abuse or negligence · Misuse -- for example, driving over curbs or overloading · Tampering with the emission systems, or with a part that
could affect the emission systems · Use of used parts, even if they were originally supplied by
FCA US LLC however, authorized FCA US LLC/Mopar remanufactured parts are covered · Windshield or rear window damage from external objects · Any changes made to your vehicle that don't comply with FCA US LLC · Using any fluid that does not meet the minimum recommendations in your Owner's Manual.
14 WHAT IS NOT COVERED
3.7. Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered
A vehicle has no warranty coverage of any kind if: · The vehicle is declared to be a total loss by an insurance
company. · The vehicle is rebuilt after being declared to be a total loss
by an insurance company. · The vehicle is issued a certificate of title indicating that it
is designated as "salvage", "junk", "rebuilt", "scrap", or some similar word.
FCA US LLC will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons.
3.8. Restricted Warranty
FCA US LLC may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to approval by FCA US LLC before covered repairs are performed.
4. Other Terms Of Your Warranties
4.1. Exchanged Parts May Be Used In Warranty Repairs
In the interest of customer satisfaction, FCA US LLC may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and have the same warranties as new parts.
Examples of the kinds of parts that might be serviced in this way are: · Engine Assemblies · Transmission Assemblies · Instrument Cluster Assemblies · Radios, CD and DVD Players · Speedometers · Powertrain Control Modules (PCM)
OTHER TERMS OF YOUR WARRANTIES 15
To help control suspected ozone-depleting agents, the Environmental Protection Agency (EPA) requires the capture, purification, and reuse of automotive air conditioning refrigerant gases. As a result, a repair to the sealed portion of your air conditioning system may involve the installation of purified reclaimed refrigerant.
4.2. Pre-Delivery Service
A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory. In addition, dealers must inspect each vehicle before delivery. They repair any defects or damage detected before the vehicle is delivered to you.
4.3. Production Changes
Changes may be made in vehicles sold by FCA US LLC and its authorized dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sold.
16 EMISSION WARRANTIES REQUIRED BY LAW
5. Emission Warranties Required By Law
5.1. Federal Emission Warranty
A. Parts Covered For Two Years Or 24,000 Miles
Federal law requires FCA US LLC to warrant the following emissions parts for two years or 24,000 miles, whichever occurs first. FCA US LLC covers all of these parts under the FCA US LLC Limited Emission Warranty for 10 years or 100,000 miles, whichever occurs first. Pacifica Hybrid · Air System Controls · Electronic Fuel Injection System (including injectors) · Evaporative-Emission Canister and Controls · Exhaust Manifold · Exhaust Gas Recirculation (EGR) Valve and Control System · Exhaust Pipes (between exhaust manifold and catalyst) · Fuel Cap and Tank Assembly, Pump, and Fuel Lines · Hybrid Charging System · Hybrid Electric Cooling System · Hybrid Power Inverter System · Ignition System
· Intake Manifold · On-Board Diagnostic-System Components · Oxygen Sensors · Positive Crankcase-Ventilation (PCV) Valve or Orifice · Secondary Ignition Wires · Spark Plugs · Throttle Body · Transmission Control Module (TCM) · Vacuum Hoses, Clamps, And Fittings (as well as tubing used
for these components) · Vacuum, Temperature, Altitude, Speed, Time-Sensitive Valves,
Sensors, and Switches (used in these components and systems)
B. Parts Covered For Eight Years Or 80,000 Miles
If your vehicle has one of the following parts, this Federal Emission Warranty covers that part for a period of eight years or 80,000 miles, whichever occurs first, calculated from the start of the Basic Limited Warranty as set forth in "section 2.1 E". FCA US LLC covers all these parts under the FCA US LLC Limited Emission Warranty for 10 years or 100,000 miles, whichever occurs first. The covered parts are: · Catalytic Converter · Powertrain Control Module (PCM)
5.2. Emission Performance Warranty
This warranty supplements the federal warranty under "section 5.1". It lasts for two years or 24,000 miles on the odometer, whichever occurs first. If your vehicle has one of the following parts, catalytic converter and Powertrain Control Module (PCM), this Federal Emission Warranty covers that part for a period of eight years or 80,000 miles, whichever occurs first. These limits are counted from the time when your Basic Limited Warranty begins described in "section 2.1 E". The Emission Performance Warranty covers the cost of repairing or adjusting any components or parts that might be needed for your vehicle to pass Federal Emission Standards for a federally approved state or local emissions test, but only if:
EMISSION WARRANTIES REQUIRED BY LAW 17
· Your vehicle has failed a federally approved state or local emissions test.
· Your vehicle has been maintained and operated properly up until it fails such a test.
· You face a real penalty -- for example, a fine or the loss of the use of your vehicle -- because the vehicle has failed the test.
Refer to "section 6.4" (Getting Service Under The Federal Emission Performance Warranties) for further information on how to get service under this warranty.
18 HOW TO GET WARRANTY SERVICE
6. How To Get Warranty Service
6.1. Where To Take Your Vehicle
A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty Purposes)
Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer. We strongly recommend that you take your vehicle to your selling dealer. They know your vehicle best, and are most concerned that you get prompt and high quality service. If you move within the United States, warranty service may be requested from any authorized Chrysler, Dodge, Jeep or Ram dealer.
B. In Canada And Mexico
If you are traveling temporarily in Canada or Mexico, and your vehicle remains registered in the United States, your FCA US LLC warranty still applies. Service may be requested at any authorized Chrysler, Dodge, Jeep or Ram dealership.
C. In A Foreign Country Outside Of North America
If you are traveling temporarily outside of North America, and your vehicle remains registered in the United States:
· You should take your vehicle to an authorized Chrysler, Dodge, Jeep or Ram dealer. They should give you the same warranty service you receive in the United States.
· If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. This receipt will be similar to the one used by the authorized dealer who normally services your vehicle.
· When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in "section 7.2" for reimbursement consideration. You will normally need to provide a copy of the receipt, your vehicle registration and any other relevant documents.
· Reimbursement will not be considered if the vehicle does not return to the United States.
D. If You Move
If you move to another country, be sure to contact the FCA US LLC Customer Assistance Center in "section 7.2" and the customs department of the destination country before you move. Vehicle importation rules vary considerably from country to country. You may be required to present documentation of your move to FCA US LLC in order to continue your warranty coverage. You may also be required to obtain documentation from FCA US LLC in order to register your vehicle in your new country.
E. Notice:
If your vehicle is registered outside of the United States, and you have not followed the procedure set out above, your vehicle will no longer be eligible for warranty coverage of any kind. Vehicles registered to United States government officials or military personnel on assignment outside of the US will continue to be covered.
HOW TO GET WARRANTY SERVICE 19
6.2. How To Get Roadside Assistance Service - US Or Canada Only*
A. Who Is Covered
You are covered by the Roadside Assistance services if you are a purchaser for use of the vehicle. The Roadside Assistance services lasts for five years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in "section 2.1 E".
* Towing services provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross Country Motor Club of California, Inc., Medford, MA 02155.
B. What To Do
If your vehicle requires jump start assistance, out of gas/fuel delivery, tire service, lockout service or towing as a result of a mechanical breakdown, call 800-521-2779 for assistance.
20 HOW TO GET WARRANTY SERVICE
Provide your name, Vehicle Identification Number (VIN), license plate number, and your location, including the telephone number from which you are calling. Briefly describe the nature of the problem and answer a few simple questions.
You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an "unsafe situation", please let us know. With your consent, we will contact local police or safety authorities.
C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your vehicle's temporary spare tire (if equipped) as recommended in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby - especially when traveling away from home. We will dispatch a service provider to deliver a small amount of fuel (maximum two gallons) to get you to a nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assistance, you do not have to worry about being stranded. We will dispatch a service provider to provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you from getting on your way, Roadside Assistance can assist you. This service is limited to providing access to the vehicle's seating area. It does not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle becomes disabled as a result of a mechanical breakdown, Roadside Assistance will dispatch towing service to transport your vehicle to the closest authorized Chrysler, Dodge, Jeep or Ram dealer. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles.
D. If Unable To Contact Roadside Assistance
If you are unable to contact Roadside Assistance and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility, for services rendered within 30 days of the occurrence. Be sure to include your Vehicle Identification Number (VIN), odometer mileage at the time of service and current mailing address. We will process the claim based on vehicle and service eligibility. If eligible, we will reimburse you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. FCA US LLC's determination relating to reimbursement are final. Correspondence should be mailed to:
FCA US LLC Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
HOW TO GET WARRANTY SERVICE 21
6.3. Emergency Warranty Repairs
If you have an emergency and have to get a warranty repair made by someone other than an authorized Chrysler, Dodge, Jeep or Ram dealer, follow the reimbursement procedure in "section 6.1 C".
6.4. Getting Service Under The Federal Emission Performance Warranties
A. What To Do
If your vehicle has failed an emissions test described in "section 5.2": · Take it to an authorized Chrysler, Dodge, Jeep or Ram
dealer as soon as possible. · Give the service representative the printout showing that
your vehicle failed the test. · If possible, bring all service receipts, maintenance logs,
and records proving that your vehicle has been properly maintained, since you may be required to show them.
22 HOW TO GET WARRANTY SERVICE
B. Further Steps You Can Take, And How To Get More Information
If you think your authorized dealer has wrongly denied you Emission Warranty coverage, follow the steps described in "section 7.1". FCA US LLC will reply to you in writing within 30 days after receiving your complaint or within the time limit required by local or state law. If the owner is not notified within 30 days that a performance warranty claim is denied, the manufacturer must repair the vehicle free of charge.
If you want more information about getting service under the Federal Emission Warranty or the Performance Warranty, or if you want to report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency (EPA)
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
7. How To Deal With Warranty Problems
7.1. Steps To Take
A. In General
Normally, warranty problems can be resolved by your authorized dealer's sales or service departments. That is why you should always talk to your authorized dealer's service manager or sales manager first. But if you are not satisfied with your dealer's response to your problem, FCA US LLC recommends that you do the following:
Step 1:
Discuss your problem with the owner or general manager of the authorized dealership.
Step 2:
If your authorized dealer still cannot resolve the problem, contact the FCA US LLC Customer Assistance Center. You can find the address in "section 7.2".
HOW TO DEAL WITH WARRANTY PROBLEMS 23
B. What FCA US LLC Will Do
Once you have followed the two steps described in "section 7.1 A", a FCA US LLC representative at FCA US LLC headquarters will review your situation. If it is something that FCA US LLC can help you with, FCA US LLC will provide an authorized dealer with all the information and assistance necessary to resolve the problem. Even if FCA US LLC cannot help you, FCA US LLC will acknowledge your contact and explain FCA US LLC's position.
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota And Montana ONLY
If you can't resolve your warranty problem after following the two steps described in "section 7.1 A", and you live in Arkansas, Idaho, Kentucky, Minnesota or Montana ONLY, you can contact the FCA US LLC Customer Arbitration Process in your area.
You may obtain a brochure describing FCA US LLC's Customer Arbitration Process, including an application, by calling 800-247-9753 for assistance.
24 HOW TO DEAL WITH WARRANTY PROBLEMS
This service is strictly voluntary, and you may submit your dispute directly to the Customer Arbitration Process (CAP) at no cost. The CAP is administered by an independent dispute settlement organization and may be contacted in writing at the following address:
National Center for Dispute Settlement
FCA US LLC Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving FCA US LLC ("FCA US") Limited Warranty or a FCA US LLC /Mopar Part Limited Warranty. The CAP does not review disputes involving the sale of a new or used vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes which are already the subject of litigation.
The CAP will need the following information from you:
1. Legible copies of all documents and repair orders relevant to your case.
2. Vehicle Identification Number (VIN) of your vehicle.
3. A brief description of your unresolved concern.
4. The identity of your servicing/selling dealer.
5. The date(s) of repair(s) and mileage at the time.
6. Current vehicle mileage.
7. A description of the action you expect to resolve your concern.
Upon receipt of your request: · The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail, within 10 days, and advise you whether or not your dispute is within the jurisdiction of the Process. · When your request is within jurisdiction NCDS will request FCA US LLC and the dealer to present their side of the dispute. You will receive copies of their responses. · While your dispute is pending NCDS or FCA US LLC may contact you to see if your case can be settled by agreement. If a settlement is offered to you, FCA US LLC will ask you to sign a form that contains that settlement. Your case will then be closed. There is no requirement for you to participate in this settlement process.
· If you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at a dealership near you.
· If you request a documents-only review, a NCDS panel will review and decide your case. Neither you, the dealer nor FCA US LLC need be present.
· NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or FCA US LLC and the time by which the action must be taken. The decision will be binding on the dealer and FCA US LLC but not on you unless you accept the decision.
· If any action is required on the part of the dealer or FCA US LLC you will be contacted within ten days after the date by which the dealer or FCA US must act to determine whether performance has been rendered.
HOW TO DEAL WITH WARRANTY PROBLEMS 25
· The entire dispute settlement process will normally take no longer than 40 days.
· The CAP dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you decide to submit your dispute to the process, you are free to pursue other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement vehicle or a refund of the vehicle's purchase price under certain circumstances. These laws vary from state to state. If your state law allows, FCA US LLC requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws. In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the FCA US LLC Customer Assistance Center at the address in "section 7.2".
26 HOW TO DEAL WITH WARRANTY PROBLEMS
7.2. Helpful Addresses And Telephone Numbers
Here are the addresses and telephone numbers of the FCA US LLC Customer Assistance Center that can help you wherever you happen to be. Contact the one that covers your area: · In the United States:
FCA US LLC Customer Assistance Center P.O. Box 21-8004 Auburn Hills, Michigan 48321-8004 Phone Number: 800-247-9753 To contact FCA US LLC by email, simply access the following website: www.chrysler.com (click on the "Contact Us" button) · In Canada: FCA Canada Inc. Customer Service Chrysler Centre P.O. Box 1621 Windsor, Ontario N9A-4H6
Phone Number (English): 800-465-2001 Phone Number (French): 800-387-9983 · In Mexico: Customer Relations Office P.O. Box 1621 Prolongación Paseo de la Reforma 1240 Santa Fe, Cuajimalpa CP 05348 Ciudad de México Phone Number (in Mexico): 800-505-1300 Phone Number (outside Mexico): +(52) 55 50817568 · In Puerto Rico and U.S. Virgin Islands: FCA Carribbean LLC Customer Service Box 191857 San Juan, Puerto Rico 00919-1857 Phone Number: 800-247-9753 Fax Number: (787) 782-3345
8. Optional Service Contract
Mopar Vehicle Protection plans offer valuable protection against repair costs when these warranties no longer apply. They complement but do not replace the warranty coverages outlined in this booklet. A variety of plans are available, covering various time-and-mileage periods and various groups of the vehicle's mechanical components.
OPTIONAL SERVICE CONTRACT 27
Mopar Vehicle Protection plans are the ONLY vehicle extended protection plans authorized, endorsed and backed by FCA US LLC to provide additional protection beyond your vehicle's warranty. Look for our Brand logo and ask an authorized dealer for details.
28 MAINTENANCE
9. Maintenance
9.1. General Information
It is your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner's Manual. Regular, scheduled maintenance is essential to trouble-free operation. If there is a dispute between you and FCA US LLC concerning your maintenance of your vehicle, FCA US LLC will require you to provide proof that your vehicle was properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule with routine service intervals which is included in your Owner's Manual. It's essential to follow these required maintenance intervals for safe trouble-free operation.
9.2. Where To Go For Maintenance
FCA US LLC recommends that you return to the authorized dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any authorized dealer who sells your particular make, returning to your selling authorized dealer will help ensure that all your service needs are met and that you are completely satisfied. The dealership technicians are specifically trained to proficiently perform maintenance and repair procedures on your vehicle.
Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met and that you are completely satisfied. FCA US LLC strongly recommends you use genuine FCA US LLC/ Mopar parts to maintain your vehicle.
20_RU_GW_EN_US PACIFICA AND VOYAGER FIRST EDITION WARRANTY INFORMATION
©2019 FCA US LLC. All Rights Reserved. Chrysler is a registered trademark of FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
Printed in the U.S.A.
Adobe PDF Library 15.0