Display V02 & Remote V01 User Manual

TQ Drive System

1 Safety

This instruction contains information that you must observe for your personal safety and to prevent personal injury and damage to property. They are highlighted by warning triangles and shown below according to the degree of danger.

Read the instructions completely before start-up and use. This will help you to avoid hazards and errors.

Keep the manual for future reference. This user manual is an integral part of the product and must be handed over to third parties in case of resale.

NOTE: Also observe the additional documentation for the other components of the HPR50 drive system as well as the documentation enclosed with the e-bike.

1.1 Hazard classification

HAZARD: The signal word indicates a hazard with a high degree of risk which will result in death or serious injury if not avoided.
WARNING: The signal word indicates a hazard with a medium level of risk which will result in death or serious injury if not avoided.
CAUTION: The signal word indicates a hazard with a low level of risk which could result in a minor or moderate injury if not avoided.
NOTE: A note in the sense of this instruction is important information about the product or the respective part of the instruction to which special attention is to be drawn.

1.2 Intended Use

The Display V02 and the Remote V01 of the drive system are intended exclusively for displaying information and operating your e-bike and must not be used for other purposes. Any other use or use that goes beyond this is considered improper and will result in the loss of the warranty. In case of non-intended use, TQ-Systems GmbH assumes no liability for any damage that may occur and no warranty for proper and functional operation of the product.

Intended use also includes observing these instructions and all information contained therein as well as the information on intended use in the supplementary documents enclosed with the e-bike.

Faultless and safe operation of the product requires proper transport, storage, installation and operation.

1.3 Safety instructions for working on the e-bike

Make sure that the HPR50 drive system is no longer supplied with power before doing any work (e.g., cleaning, chain maintenance, etc.) on the e-bike:

  • Switch off the drive system at the Display and wait until the Display has disappeared.

Otherwise, there is a risk that the drive unit may start in an uncontrolled way and cause serious injuries, e.g., crushing, pinching, or shearing of the hands.

All work such as repair, assembly, service, and maintenance must be carried out exclusively by a bicycle dealer authorized by TQ.

1.4 Safety instructions for the Display and Remote

  • Do not be distracted by the information shown on the Display while riding; concentrate exclusively on the traffic. Otherwise, there is a risk of an accident.
  • Stop your e-bike when you want to perform actions other than changing the assistance level.
  • The walk assist that can be activated via the Remote must only be used to push the e-bike. Make sure that both wheels of the e-bike are in contact with the ground. Otherwise, there is a risk of injury.
  • When the walk assist is activated, make sure that your legs are at a safe distance from the pedals. Otherwise, there is a risk of injury from the rotating pedals.

1.5 Riding safety instructions

Observe the following points to avoid injuries due to a fall when starting with high torque:

  • We recommend that you wear a suitable helmet and protective clothing every time you ride. Please observe the regulations of your country.
  • The assistance provided by the drive system depends firstly on the selected assistance mode and secondly on the force exerted by the rider on the pedals. The higher the force applied to the pedals, the greater the Drive Unit assistance. The drive support stops as soon as you stop pedaling.
  • Adjust the riding speed, the assistance level, and the selected gear to the respective riding situation.
CAUTION: Risk of injury. Practice the handling of the e-bike and its functions without assistance from the drive unit at first. Then gradually increase the assistance mode.

1.6 Safety instructions for using Bluetooth® and ANT+

  • Do not use Bluetooth® and ANT+ technology in areas where the use of electronic devices with radio technologies is prohibited, such as hospitals or medical facilities. Otherwise, medical devices such as pacemakers may be disturbed by the radio waves and patients may be endangered.
  • People with medical devices such as pacemakers or defibrillators should check with the respective manufacturers in advance that the function of the medical devices is not affected by the Bluetooth® and ANT+ technology.
  • Do not use Bluetooth® and ANT+ technology near devices with automatic control, such as automatic doors or fire alarms. Otherwise, the radio waves may affect the devices and cause an accident due to possible malfunction or accidental operation.

1.7 FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

No changes shall be made to the equipment without the manufacturer's permission as this may void the user's authority to operate the equipment. This equipment complies with the RF exposure limits in FCC § 1.1310.

1.8 ISED

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with the RF exposure evaluation requirements of RSS-102.

Le présent appareil est conforme aux CNR d' ISED applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. Cet équipement est conforme aux exigences d'évaluation de l'exposition aux RF de RSS-102.

2 Technical data

2.1 Display

Screen diagonal2 inch
State of charge indicationSeperate for Battery and range extender
ConnectivityBluetooth, ANT+ (Radio network standard with low power consumption)
Frequency2,400 Ghz - 2,4835 Ghz
Transmitting power max.2,5 mW
Protection classIP66
Dimension74 mm x 32 mm x 12,5 mm / 2,91" x 1,26" x 0,49"
Weight35 g / 1,23 oz
Operating temperature-5 °C to +40 °C / 23 °F to 104 °F
Storage temperature0 °C to +40 °C / 32 °F to 140 °F

Declaration of Conformity
We, TQ-Systems GmbH, Gut Delling, Mühlstr. 2, 82229 Seefeld, Germany, declare that the HPR Display V02 bicycle computer, when used in accordance with its intended purpose, complies with the essential requirements of RED Directive 2014/53/EU and RoHS Directive 2011/65/EU. The CE statement can be found at: www.tq-ebike.com/en/support/manuals/

2.2 Remote

Protection classIP66
Weight with cable25 g / 0,88 oz
Operating temperature-5 °C to +40 °C / 23 °F to 104 °F
Storage temperature0 °C to +40 °C / 32 °F to 140 °F

3 Operation and indication components

3.1 Overview Display

Pos. in Fig. 1Description
1State of charge Battery (max. 10 bars, 1 bar corresponds 10 %)
2State of charge range extender (max. 5 bars, 1 bar corresponds 20 %)
3Display panel for different screen views with riding information (see section 6 on page 10)
4Assist mode (OFF, I, II, III)
5Button

Fig. 1: Operation and indication components on Display

3.2 Overview Remote

Pos. in Fig. 2Description
1UP Button
2DOWN Button

Fig. 2: Operation on the Remote

4 Operation

Make sure that the Battery is sufficiently charged before operation.

Switch on drive system:

  • Switch on the drive unit by shortly pressing the button (see Fig. 3) on the Display.

Switch off drive system:

  • Switch off the drive unit by long pressing the button (see Fig. 3) on the Display.

Fig. 3: Button on Display

5 Setup-Mode

5.1 Setup-Mode activate

  • Switch off the drive system.
  • Press and hold the button on the Display (pos. 5 in Fig. 1) and the DOWN button on the Remote (pos. 2 in Fig. 2) for at least 5 seconds.

Fig. 4: Setup-Mode activate

5.2 Settings

The following settings can be made in the setup-mode:

SettingDefault valuePossible values
Measuremetric (km)metric (km) or angloamerican (mi)
Acoustic acknowledge signalON (sounds with each buttonpress)ON, OFF
Walk assistONON, OFF

Use the buttons on the Remote to scroll through the respective menu.

Confirm the selection made with the button on the Display. The next selection is then displayed or the setup mode is terminated.

The Display screen can be changed by pressing the Remote button (> 3s) if the walk assist function is deactivated due to country-specific laws and regulations.

6 Riding information

In the center of the Display, riding information can be shown on 4 different screen views. Regardless of the currently selected view, the state of charge of the Battery and optional range extender is displayed at the top edge and the selected assistance mode is displayed at the bottom edge.

With a short press on the button on the Display (pos. 5 in Fig. 1) you switch to the next screen view.

Screen view

Riding information

  • Battery state of charge in percent (68 % in this example).
  • Remaining time for drive unit support (in this example 2 h and 46 min).

Display showing battery percentage (68%), remaining time (2h 46min).

Screen view

Riding information

  • Riding range in kilometers or miles (37 km in this example), the range calculation is an estimate that depends on many parameters (see section 11.3 on page 18).
  • Remaining time for drive unit support (2 h and 46 min in this example).

Display showing range (37 km), remaining time (2h 46min).

Screen view

Riding information

  • Current rider power in watt (163 W in this example).
  • Current drive unit power in watts (203 W in this example).

Display showing rider power (163W) and drive unit power (203W).

Screen view

Riding information

  • Current speed (36 km/h in this example) in kilometers per hour (KPH) or miles per hour (MPH).
  • Average speed AVG (19 km/h in this example) in kilometers per hour or miles per hour.
  • Current rider cadence in revolutions per minute (61 RPM in this example).

Display showing speed (36 km/h), average speed (19 km/h), and cadence (61 RPM).

Screen view

Riding information

  • Activated light (LIGHT ON).
  • Switch on the light by pressing the UP button and DOWN button at the same time. Depending on whether the e-bike is equipped with light and TQ smartbox (please see the smartbox manual for more information).

Display showing "LIGHT ON".

Screen view

Riding information

  • Deactivated light (LIGHT OFF).
  • Switch off the light by pressing the UP button and DOWN button at the same time.

Display showing "LIGHT OFF".

7 Select assist mode

You can choose between 3 assist modes or switch off the assist from the drive unit. The selected assist mode I, II or III is shown on the Display with the corresponding number of bars (see pos. 1 in Fig. 5).

  • With a short press on the UP button of the Remote (see Fig. 6) you increase the assist mode.
  • With a short press on the DOWN button of the Remote (see Fig. 6) you decrease the assist mode.
  • With a long press (>3 s) on the DOWN button of the Remote (see Fig. 6), you switch off the assist from the drive system.

Fig. 5: Visualization of the selected assist mode

Fig. 6: Select assist mode on the Remote

8 Set connections

8.1 Connection e-bike to smartphone

NOTE:
  • You can download the Trek Connect app from the Appstore for iOS and the Google Play Store for Android.
  • Download the Trek Connect app.
  • Select your bike (you only need to pair your smartphone the first time).
  • Enter the numbers shown on the Display in your phone and confirm the connection.

Artwork courtesy of Trek Bicycle Company

Fig. 7: Connection E-Bike to Smartphone. Shows TREK logo, QR code, smartphone interface for pairing, and display showing pairing code.

8.2 Connection e-bike to bicycle computers

NOTE:
  • To make a connection with the bicycle computer, the e-bike and bicycle computer must be within radio range (maximum distance approx. 10 meters).
  • Pair your bicycle computer (Bluetooth or ANT+).
  • Select at least the three shown sensors (see Fig. 8).
  • Your e-bike is now connected.

Artwork courtesy of Trek Bicycle Company

Fig. 8: Connection e-bike to bicycle computer. Shows e-bike and computer connection, sensor selection screen, and confirmation of connection.

9 Walk assist

The walk assist makes it easier to push the e-bike, e.g., off-road.

NOTE:
  • The availability and characteristics of the walk assist are subject to country-specific laws and regulations. For example, the assistance provided by the push assist is limited to a speed of max. 6 km/h in Europe.
  • If you have locked the use of the walk assist in setup mode (see section "5.2 Settings"), the next screen with riding information is displayed instead of activating the walk assist (see chapter "6 Riding information").

Activate walk assist

CAUTION: Risk of injury.
  • Make sure that both wheels of the e-bike are in contact with the ground.
  • When the walk assist is activated, make sure that your legs are at a sufficient safety distance from the pedals.

When the e-bike is at standstill, press the UP button on the Remote for longer than 0,5 s (see Fig. 9) to activate the walk assist.

Press the UP button again and keep it pressed to move the e-bike with the walk assist.

Fig. 9: Activate walk assist. Shows hand pressing UP button on remote for >0.5s.

Deactivate walk assist

The walk assist is deactivated in the following situations:

  • Press the DOWN button on the Remote control (pos. 2 in Fig. 2).
  • Press the button on the Display (pos. 5 in Fig. 1).
  • After 30 s without actuation of the walk assist.
  • By pedaling.

10 Reset to factory settings

  • Switch on the drive system.
  • Press and hold the button on the Display and the DOWN button on the Remote for at least 10 s, the Setup-Mode is indicated first and RESET is followed (see Fig. 10).
  • Make your choice with the buttons on the Remote and confirm it by pressing the button on the Display.

When resetting to factory settings, the following parameters are reset to the factory settings:

  • Drive Unit tuning
  • Walk assist
  • Bluetooth
  • Acoustic acknowledge sounds

Fig. 10: Reset to factory settings. Shows hand pressing buttons on display and remote for >10s.

11 General riding notes

11.1 Functionality of the drive system

The drive system supports you when riding up to a speed limit permitted by law which may vary depending on your country. The precondition for Drive Unit assistance is that the rider pedals. At speeds above the permitted speed limit, the drive system turns off the assistance until the speed is back within the permitted range.

The assistance provided by the drive system depends firstly on the selected assistance mode and secondly on the force exerted by the rider on the pedals. The higher the force applied to the pedals the greater the Drive Unit assistance.

You can also ride the e-bike without Drive Unit assistance, e.g. when the drive system is switched off or the Battery is empty.

11.2 Gear shift

The same specifications and recommendations apply for shifting gears on an e-bike as for shifting gears on a bicycle without Drive Unit assistance.

11.3 Riding range

The possible range with one Battery charge is influenced by various factors, for example:

  • Weight of e-bike, rider and baggage
  • Selected assist mode
  • Speed
  • Route profile
  • Selected gear
  • Age and state of charge of the Battery
  • Tire pressure
  • Wind
  • Outside temperature

The range of the e-bike can be extended with the optional range extender.

12 Cleaning

  • The components of the drive system must not be cleaned with a high-pressure cleaner.
  • Clean the Display and the Remote only with a soft, damp cloth.

13 Maintenance and Service

All service, repair or maintenance work performed by a TQ authorized bicycle dealer. Your bicycle dealer can also help you with questions about bicycle use, service, repair or maintenance.

14 Environmentally friendly disposal

The components of the drive system and the batteries must not be disposed of in the residual waste garbage can.

  • Dispose of metal and plastic components in accordance with country-specific regulations.
  • Dispose of electrical components in accordance with country-specific regulations. In EU countries, for example, observe the national implementations of the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).
  • Dispose of batteries and rechargeable batteries in accordance with the country-specific regulations. In EU countries, for example, observe the national implementations of the Waste Battery Directive 2006/66/EC in conjunction with Directives 2008/68/EC and (EU) 2020/1833.
  • Observe additionally the regulations and laws of your country for disposal. In addition, you can return components of the drive system that are no longer required to a bicycle dealer authorized by TQ.

15 Error codes

The drive system is continuously monitored. In the event of an error, a corresponding error code is shown on the Display.

Error codeCauseCorrective measures
ERR 401 DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 403 DRV COMMPeripheral communication errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 405 DISP COMMWalk assist communication errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 407 DRV SWDrive Unit electronic errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 408 DRV HWDrive Unit overcurrent errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 40B DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 40C DRV SW
ERR 40D DRV SW
ERR 40E DRV SW
ERR 40F DRV SW
ERR 415 DRV SWConfiguration errorContact your TQ dealer.
ERR 416 BATT COMMGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 418 DISP COMMDisplay initialization errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 41D DRV HWDrive Unit memory errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 41D DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 42B DRV SWDrive Unit electronic errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 42E DRV SWDrive Unit overcurrent errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 440 DRV HWDrive Unit over temperature errorPermissible operating temperature exceeded or fall below. Switch off the drive unit to allow it to cool down if necessary. Start the system again. Contact your TQ dealer if the error still occurs.
ERR 445 DRV HW
ERR 451 DRV HOTDrive Unit over temperature errorPermissible operating temperature exceeded or fall below. Switch off the drive unit to allow it to cool down if necessary. Start the system again. Contact your TQ dealer if the error still occurs.
ERR 452 DRV HOTDrive Unit over temperature errorPermissible operating temperature exceeded or fall below. Switch off the drive unit to allow it to cool down if necessary. Start the system again. Contact your TQ dealer if the error still occurs.
ERR 453 DRV SWDrive Unit initialization errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 457 BATT CONNDrive Unit voltage errorReplace the Charger and use only original Charger. Contact your TQ dealer if the error still occurs.
ERR 458 BATT CONNDrive Unit overvoltage errorReplace the Charger and use only original Charger. Contact your TQ dealer if the error still occurs.
ERR 45D BATT GENGeneral Battery errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 465 BATT COMMBattery communication error timeoutRestart the system. Contact your TQ dealer if the error still occurs.
ERR 469 BATT GENCritical Battery errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 475 BATT COMMBattery initialization errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 479 DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 47A DRV SW
ERR 47B DRV SW
ERR 47D DRV HWDrive Unit overcurrent errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 47F DRV HOTDrive Unit overtemperature errorPermissible operating temperature exceeded or fall below. Switch off the drive unit to allow it to cool down if necessary. Start the system again. Contact your TQ dealer if the error still occurs.
ERR 480 DRV SENSDrive Unit assist errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 481 BATT COMMBattery communication errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 482 DRV SWDrive Unit configuration errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 483 DRV SW
ERR 484 DRV SW
ERR 485 DRV SW
ERR 486 DRV SW
ERR 487 DRV SW
ERR 488 DRV SW
ERR 489 DRV SW
ERR 48A DRV SW
ERR 48B DRV SW
ERR 48C DRV SW
ERR 48D DRV SW
ERR 48E DRV SW
ERR 48F DRV SW
ERR 490 DRV SW
ERR 491 DRV SWSoftware runtime errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 492 DRV SW
ERR 493 DRV HWDrive Unit voltage errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 494 DRV HWSupply voltage problemRestart the system. Contact your TQ dealer if the error still occurs.
ERR 495 DRV HWDrive Unit voltage errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 496 DRV HWDrive Unit phase breakageRestart the system. Contact your TQ dealer if the error still occurs.
ERR 497 DRV HWDrive Unit calibration errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4C8 DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 498 DRV COMMPeripheral communication errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 499 DRV COMM
ERR 49A DRV COMM
ERR 49B DRV SENSCadence-sensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 49C DRV SENSTorquesensor errorRestart the system and avoid unintended use. Contact your TQ dealer if the error still occurs.
ERR 49D DRV SENS
ERR 49E DRV SENS
ERR 49F DRV SENS
ERR 4A0 DRV COMMCAN-Bus communication errorCheck the charging port for dirt. Restart the system. Contact your TQ dealer if the error still occurs.
ERR 4A1 DRV COMM
ERR 4A2 DRV COMM
ERR 4A3 DRV SWMicrocontroller electronics errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4A4 DRV HWCadence-sensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4A5 DRV SWTorquesensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4A6 BATT COMMBattery communication errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4A7 DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4A9 DRV SW
ERR 4AA DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
WRN 4AB DRV SENSCadence-sensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4AD DRV SWDrive Unit control errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4AE DRV SWCadence-sensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4AF DRV SWCadence-sensor errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4B0 DRV HWDrive Unit mechanical errorCheck if anything is stuck or wedged in the chainring. Contact your TQ dealer if the error still occurs.
ERR 4C8 DRV SWGeneral software errorRestart the system. Contact your TQ dealer if the error still occurs.
ERR 4C9 DRV SW
ERR 4CA DRV SW
ERR 4CB DRV SW
WRN 601 SPD SENSSpeedsensor problemCheck the distance between magnet and Speedsensor. Restart the system. Contact your TQ dealer if the error still occurs.
WRN 602 DRV HOTDrive Unit overtemperaturePermissible operating temperature exceeded. Switch off the drive unit to allow it to cool down. Start the system again. Contact your TQ dealer if the error still occurs.
WRN 603 DRV COMMCAN-Bus communication problemCheck the charging port for dirt. Restart the system. Contact your TQ dealer if the error still occurs.
ERR 5401 DRV CONNCommunication error between Drive Unit and DisplayRestart the system. Contact your TQ dealer if the error still occurs.
ERR 5402 DISP BTNRemote button pressed when switching onDon't press the Remote button during start-up. Check whether buttons are stuck due to dirt and clean them if necessary.
ERR 5403 DISP BTN
WRN 5404 DISP BTNWalk assist user errorActivate walk assist by pressing the UP button (Walk) on the Remote until Walk appears on the Display. Release the button directly and press it again to use the walk assist. Contact your TQ dealer if the error still occurs.

Contact and Legal Information

NOTE: For more information and TQ product manuals in various languages, please visit www.tq-ebike.com/en/support/manuals/ or scan the QR-Code.

We have checked the contents of this publication for conformity with the product described. However, deviations cannot be ruled out so that we cannot accept any liability for complete conformity and correctness.

The information in this publication is reviewed regularly and any necessary corrections are included in subsequent editions.

All trademarks mentioned in this manual are the property of their respective owners.

Copyright © TQ-Systems GmbH

TQ-Systems GmbH | TQ-E-Mobility
Gut Delling | Mühlstraße 2 | 82229 Seefeld | Germany
Tel.: +49 8153 9308-0
info@tq-e-mobility.com | www.tq-e-mobility.com

Art.-No.: HPR50-DISV02-UM Rev0205 2022/08

Models: HPR50 Display V02 and Remote V01, HPR50, Display V02 and Remote V01, Remote V01, V01

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