Verizon Wavelength Services Solution+
1. GENERAL
Verizon's Wavelength Services Solution+ provides high-speed dedicated bandwidth connectivity between two Customer-designated endpoints, subject to availability.
1.1 Service Definition
Provides high-speed dedicated bandwidth connectivity between two Customer-designated endpoints.
1.1.1 Platform
These terms apply to optimized Wavelength Services Solution+, Private Carriage, and Interstate only services.
1.2 Standard Service Features
1.2.1 Optical Circuit
In its standard configuration, Verizon provides Wavelength Services Solution+ with an optical circuit via a 2-fiber handoff, using industry-standard intra-office interfaces.
1.2.2 Access
Access to the network can be via:
- On-Net access provided by Verizon.
- Offnet access provided by Verizon using third-party access providers.
- Customer Provided Access, used when the Customer is co-located at a Verizon LD POP and requires only a cross-connect to long-haul transport.
- Carrier hotel, which is a list of Verizon-designated sites with multiple carriers.
1.2.3 Service Configurations
Wavelength Services Solution+ supports the following configurations:
| Service Configuration | Configuration Type (Protocol) | Speed |
|---|---|---|
| Metro Point to Point | Ethernet | 1 Gbps, 10 Gbps, 100 Gbps |
| Transparent Synch Frame | 2.5 Gbps, 10 Gbps | |
| Optical Transport Network | 10 Gbps, 100 Gbps | |
| IXC Point to Point | Transparent Synch Frame | 10 Gbps |
| Ethernet | 1 Gbps, 10 Gbps, 100 Gbps, 400 Gbps | |
| Optical Transport Network | 10 Gbps, 100 Gbps |
1.2.4 Customer Service and Support
Verizon provides Tier 1 Help Desk support by telephone 24 hours a day, 7 days a week.
1.2.5 Geographic Configuration
Verizon assigns a geographic type to the service based on the customer's A and Z end locations:
- Metro: Connectivity within the same LATA, Corridor, or Metropolitan Service Area.
- National: Connectivity between different LATAs or Metropolitan Service Areas (excluding Corridor service).
- International: Connectivity between end points that requires the circuit to cross country borders, including Hawaii and Alaska.
1.3 Optional Service Features
Verizon offers the following optional features:
1.3.1 Protected Access
This option is available for type 1 on-net access circuits where supported by the network. It provides a working and a protect channel with 1+1 Automatic Protection Switching. The objective is to protect against outages due to single electronics module failures. Switching time is typically less than 50 ms. Switching is typically non-revertive.
1.3.2 Mandatory Route
Restricts the long-haul route a circuit can take by requiring it to pass through identified locations for the specific service. For Wavelength Services Solution+ with IXC Transport, Verizon will maintain the IXC routing for the term of the service.
1.3.3 Round Trip Delay SLA
Provides a maximum Round Trip Delay (RTD) service level agreement (SLA) metric for the term of the circuit. Qualifying circuits must be wholly provisioned by Verizon.
1.3.4 Mesh Restoration
For national geo types in the domestic U.S., traffic is provisioned over the Verizon Optical Transport Network (OTN) mesh. Failures of network side electronics or DWDM transport are typically survived. The mesh restoration algorithm automatically switches traffic to spare links. Restoration time is typically less than 300 ms. Switching is typically non-revertive.
1.3.5 Corridor Service
Verizon may extend metro service beyond LATA boundaries at its discretion where the network supports it.
1.3.6 Route Diversity
Two circuits with specified routing are selected as a mated pair. Routing is maintained for the term of the service. Diversity between the pair depends on the specific routes selected. Module level equipment diversity is provided. Verizon periodically checks circuit routing and will use commercially reasonable efforts to restore special routing if jeopardized. If restoration is not possible within 60 days, the customer may disconnect without early termination liability.
1.3.7 Local Route Diversity
Similar to Route Diversity but specified at the metro POP to metro POP level. Two circuits are selected as a mated pair and routing is maintained. Verizon periodically checks circuit routing and will use commercially reasonable efforts to restore special routing if jeopardized. If restoration is not possible within 60 days, the customer may disconnect without early termination liability.
1.3.8 Proactive Notification
A supplemental value-added feature providing proactive notification to customers enrolled in the feature, where available, at no additional charge. Customers must enroll by contacting their Verizon account representative and provide an email address for notifications. Automated email notification of trouble ticket creation is targeted within 15 minutes.
1.3.9 1+1 Protected IXC Transport
Provides a working and a protect channel on different IXC routes. Automatic protection switching selects traffic from the working channel until a failure occurs. Switching time is typically less than 50 ms. Protection guards against fiber outage or electronics module failures. If diverse routing is jeopardized, Verizon will make commercially reasonable efforts to restore it. If restoration fails within 60 days, the customer may disconnect without early termination liability. IXC protection is independent of access protection.
1.3.10 Equipment and Fiber Access Protection
Provides a working and a protect channel on different access fiber routes. Automatic protection switching selects traffic from the working channel until a failure occurs. Switching is non-revertive, typically less than 50 ms. Protection guards against fiber outage or electronics module failures for on-net access circuits in national service. If diverse routing is jeopardized, Verizon will make commercially reasonable efforts to restore it. If restoration fails within 60 days, the customer may disconnect without early termination liability.
1.3.11 Equipment and Fiber Protection
Provides a working and a protect channel on different metro fiber routes. Automatic protection switching selects traffic from the working channel until a failure occurs. Switching is non-revertive, typically less than 50 ms. Protection guards against fiber outage or electronics module failures for metro service with on-net locations. If diverse routing is jeopardized, Verizon will make commercially reasonable efforts to restore it. If restoration fails within 60 days, the customer may disconnect without early termination liability.
1.3.12 Metro Geo Diversity
Provides a mated pair relationship between two Verizon Wavelength Services provisioned on two metro routes that do not share any common intermediate POPs. Routing is fixed for the term of the service. Verizon periodically checks circuit routing and will make commercially reasonable efforts to restore special routing if jeopardized. If restoration fails within 60 days, the customer may disconnect without early termination liability.
1.3.13 IXC Geo Diversity
Provides a mated pair relationship between two Verizon Wavelength Services provisioned on two long haul routes that do not share any POPs and their on-net access routes also do not share common intermediate POPs, except for POPs terminating both services. Routing is fixed for the term of the service. Verizon periodically checks circuit routing and will make commercially reasonable efforts to restore special routing if jeopardized. If restoration fails within 60 days, the customer may disconnect without early termination liability.
1.3.14 Protected Metro Service via Electronic Network Protection
Customer traffic for a single circuit is bridged to a dedicated working and a dedicated protect channel. 1+1 Automatic Protection Switching allows automatic switching upon electronics module failures. The objective is to protect against outages due to single electronics module failures in the metro circuit. Switching time is typically less than 50 ms. Switching is typically non-revertive.
1.3.15 Private Network
Customer specifies locations where Verizon-owned DWDM equipment is installed and maintained, dedicated to the customer, serving as infrastructure for customer-ordered Appearances (circuits) between Private Network Nodes. Private networks can be metro or national. Nodes are interconnected with dedicated fiber links or virtually on Ultra Long Haul DWDM routes. Performance is measured on each Appearance's SLA metrics for circuit availability and time to repair. Supported speeds are 1 Gbps, 10 Gbps, 100 Gbps, and 400 Gbps.
1.3.16 Private Network Nodes
Private network nodes can be configured as single degree ROADMs or ROADMs with two to five degrees to support customer-specified topologies. ROADMs use Dense Wavelength Division Multiplexing (DWDM) to combine up to forty-two wavelengths of up to 400 Gbps each.
1.3.17 Private Network Appearances
Circuits provisioned on customer-specified paths between two private nodes. Paths are fixed and stipulated at the POP level. Appearances can be provisioned at 1 Gbps, 10 Gbps, 100 Gbps, or 400 Gbps speeds. They can be metro or national. National appearances require private nodes at IXC POPs to access Ultra Long Haul transport. Appearances can be ordered as un-protected or 1+1 protected, using diversely routed working and protect channels. Automatic protection switching time is typically less than 50 ms. Protected appearances assume the protected dual path service level class metric for circuit availability.
| Service Configuration (Appearances on Private Network) | Configuration Type (Protocol) | Speed |
|---|---|---|
| Metro Point to Point | Ethernet | 1 Gbps, 10 Gbps, 100 Gbps, 400 Gbps |
| Transparent Synch Frame | 2.5 Gbps, 10 Gbps | |
| Optical Transport Network | 10 Gbps, 100 Gbps | |
| Fibre Channel | 1 Gbps, 2 Gbps, 4 Gbps, 8 Gbps, 10 Gbps, 16 Gbps, 32 Gbps | |
| IXC Point to Point | Ethernet | 1 Gbps, 10 Gbps, 100 Gbps, 400 Gbps |
| Optical Transport Network | 10 Gbps, 100 Gbps, 400 Gbps |
1.3.18 Metro Appearance with End Link
Circuits provisioned to terminate on a private node on one end and an on-net or off-net site in the same metro market via the shared network on the other end. Available as unprotected only. Can be provisioned using various protocol handoffs and speeds.
| Service Configuration (Metro Appearance with End Link on Private Network and Shared Network) | Configuration Type (Protocol) | Speed |
|---|---|---|
| Metro Point to Point | Ethernet | 1 Gbps, 10 Gbps, 100 Gbps, 400 Gbps |
| Transparent Synch Frame | 2.5 Gbps, 10 Gbps | |
| Optical Transport Network | 10 Gbps, 100 Gbps | |
| Fibre Channel* | 1 Gbps, 2 Gbps, 4 Gbps, 8 Gbps, 10 Gbps, 16 Gbps, 32 Gbps |
1.4 Customer Responsibilities
1.4.1 Customer-Provided Access
If Customer provides local Access, they will connect it to the Customer-provided patch panel (a Verizon-designated interconnection point) and to Customer's end-user equipment. Customer will also provide a CFA.
1.4.2 Installation
Unless otherwise provided by Verizon under a separate Service Attachment, Customer will provide support for installation activities, including site surveys, testing, and activation. This includes providing space and power for Verizon terminating equipment, all facilities and internal cabling to connect the Customer's Site to the Demarcation of the Wavelength Services Solution circuit, and notifying Verizon of any risk factors on the Customer's Site that may affect installation.
1.4.3 Entry to Customer Site
Where Verizon requires entry to a Customer Site for providing service, Customer shall grant or procure the grant of rights of entry, including necessary licenses, waivers, and consents, and respond promptly to Verizon's notice requiring Customer action for facility changes at a mutually convenient time within 30 days.
2. SUPPLEMENTAL TERMS
2.1 Special Construction
If third-party special construction services are needed, Verizon will notify the Customer of any associated charges. If Customer does not accept these charges, they may terminate the affected order(s) subject to payment of any third-party provider cancellation charges incurred by Verizon.
2.2 Mandatory Route Requirements
In the event of a network outage, Verizon may unilaterally reroute affected circuits without regard to Mandatory Route routing. Once the outage is resolved, Verizon will restore the route to meet the original Mandatory Route locations. If network grooming impacts a Mandatory Route, Verizon will work with the Customer to determine a new Mandatory Route. If not possible, Customer may terminate the circuit without any termination fee within 60 days.
2.3 Rerouting
Verizon reserves the right to reroute Wavelength circuits at its discretion, without affecting its obligation to route through Mandatory Route locations.
2.4 Customer Obligations and Limitations regarding Connecting Facilities
If Customer requests Wavelength Services Solution+ provisioned with facilities used by another Customer (Hosting Customer), the requesting Customer must provide a valid letter of agency (“LOA”) and a customer facility assignment (“CFA”). If the Hosting Customer's service ends, the LOA/CFA is revoked, and Wavelength Services may be interrupted or terminated without notice. Verizon is not liable for such interruptions but will credit Customer for affected service charges.
2.5 Third Party Vendor Charges for Cross-Connection and Extended Wiring
Customer is responsible for providing all facilities and internal cabling to connect their site to the Demarcation of the Wavelength Service Solution circuit. In instances where a third-party data center/facility owner permits only third-party installation of a cross-connection, Verizon will pay the third party for the connection, and Customer will be billed by Verizon. Customer is responsible for any early termination charges associated with cross-connects. Verizon cannot order Third Party Cross-Connections where the terminating Demarcation is not controlled or owned by Verizon, or where a carrier agreement prevents it.
3. SERVICE LEVEL AGREEMENT
The Service Level Agreement (SLA) for Wavelength Services Solution+ can be found at: www.verizon.com/business/service_guide/reg/cp_wss_plus_sla.pdf
4. FINANCIAL TERMS
4.1 Rates and Charges
Customer will pay charges specified in the Agreement, including Administrative Charges. Details are available at: www.verizon.com/business/service_guide/reg/applicable_charges_toc.htm. Charges are in U.S. dollars.
4.2 Administrative Charges
The table below details specific NRC (Non-Recurring Charge) for the Local Access portion of Wavelength Services Solution+.
| Administrative Charge | Charge Instance | General NRC for Wavelength Services Solution+ | Specific NRC for Local Access portion of Wavelength Services Solution+ |
|---|---|---|---|
| Administrative Change | Per Change | $60.00 | $60.00 |
| Cancellation of Order | Per Circuit | $800.00 | $800.00 |
| Expedite in the United States | Per Circuit | $4,000.00 | $1,400.00 |
| Expedite in Canada and France | Per Circuit | $4,000.00 | $6,000.00 |
| Expedite in other countries | Per Circuit | $4,000.00 | $3,000.00 |
| After Hours Installation | Per Circuit | $400.00 | $600.00 |
| Pending Order Change | Per Circuit | $750.00 | $200.00 |
| Physical Change | Per Circuit | $850.00 | $200.00 |
| Service Date Change | Per Circuit | $200.00 | $100.00 |
4.3 Cancellation/Expedite
Cancellation of Order charges do not apply if the Customer reinstates the same Service Order within 30 days of the request to discontinue processing. Expedite charges apply in addition to Cancellation of Order charges if the Customer cancels an order before installation.
4.4 Access Speed Changes
Speed changes on existing Access circuits are supported by Verizon only in specific limited circumstances. Otherwise, a new order is required to obtain alternative speeds, which involves terminating the existing service and incurring early termination charges if applicable. Customer is responsible for any third-party charges incurred by Verizon for speed changes or termination.
4.5 Access Moves
Customer-requested moves to a new location will be quoted on an individual case basis and may require termination of the existing circuit and installation of a new one, potentially incurring early termination charges and third-party charges.
4.6 Expedited Installation
If Customer requests expedited installation, an Expedite charge will be assessed per circuit. For Local Access, additional charges apply for revisions to the Service Order prior to installation completion due to Customer actions, such as being unavailable for scheduled installation or requesting changes.
5. United States – Intrastate or Interstate Service
Access in the U.S. Mainland is considered Interstate for regulatory jurisdiction if more than 10% of the total traffic is Internet traffic or if traffic begins and ends in different states. If more than 90% of the traffic begins and ends in the same state and is not Internet traffic, it may be ordered as Intrastate. When ordering Intrastate Wavelength, the customer must certify that the traffic will be Intrastate, that the certification is correct, and that they will notify Verizon within 30 days if the certification is no longer true.
6. DEFINITIONS
The following definitions apply to Wavelength Services Solution+, in addition to those in the Master Terms and administrative charge definitions available at: www.verizon.com/business/service_guide/reg/definitions_toc_2017DEC01.htm
| Term | Definition |
|---|---|
| 1+1 Automatic Protection Switching | A protection switching scheme where customer traffic is bridged into a working and protect channel. The receive end equipment automatically switches to protect if the working channel fails. Switching may be revertive or non-revertive. Switching time is typically 50 ms or less. |
| Corridor Service | A geographic area in the United States whereby Inter-LATA services are provided between two defined LATAs, considered metro service for provisioning and pricing. Corridors are optional Verizon metro configurations across LATA boundaries. |
| Cross-connect | A single or series of fiber jumpers between specific ports on customer or carrier equipment used to transmit data across the demarcation point. |
| Electronic Network Protection | Uses 1+1 protection switching via Y-Cable technology to effect a head-end bridge of customer traffic into a working and protect channel, monitoring both channels. The system executes a receive end switch based on channel status. |
| Metropolitan Service Area | A Verizon-defined list of cities or suburbs served as a metro geographic type and provisioned on metro transport equipment. |
| Mesh Restoration | A protection switching scheme using a mesh of links as working links and other dedicated links as spare capacity. Upon failure of a working link, traffic is switched to spare links to route around the failure. Switching is done via OTN switches in cross-connect fashion. |
| Optical Transport Network | OTN is a standards-based transport architecture for data communications, with a specific protocol defined by ITU-T via G.709 recommendation. |
| Private Carriage Service | A service provided to Customer on an individual basis, with rates, terms, and conditions subject to negotiation. Verizon reserves the right not to sell if satisfactory negotiation cannot be reached. |
| Protocol Specific | A circuit whose customer interface is specific to a standards-based data communication protocol (e.g., IEEE 802.3 Ethernet or ITU-T G.709 Optical Transport Network standard) and bit range (e.g., 10 Gb/s). |
| Point to Point Service | Full-time data transmission service utilizing the Company's facilities to connect two or more Customer-designated locations. |
| Transparent Synchronous Frame | A SONET OC-n customer interface with transparent transport of the customer's D bytes and K bytes in the SONET line overhead. It is protocol specific as either a SONET OC-n or a Synchronous Digital Hierarchy STM-n. |
| Wait to Restore Timer | A configurable option where after an outage is repaired, the protection switching algorithm requires a minimum length of time with alarm-free operation before reverting traffic back to the home route, designed to avoid switching into intermittent channels. |
| Demarcation | The point where the access circuit is delivered. For jointly used office buildings, it is often a common entrance point for telecommunication providers. |
verizon.com/business/service_guide/reg/applicable_charges_toc.htm
