CX Cloud Agent FAQ and Troubleshooting Guide

Introduction

This document provides answers to frequently asked questions and solutions for common troubleshooting scenarios encountered while using the CX Cloud Agent.

Deployment

Explore deployment options, environment compatibility, IP configuration, and hardware requirements for the CX Cloud Agent.

Releases and Patches

Information on different version types for CX Cloud Agent upgrades and guidance on finding and applying the latest versions.

Authentication and Proxy Configuration

Details on default user credentials, password policies, and configuring proxy settings for secure access.

Secure Shell (SSH)

Learn about supported SSH ciphers, login procedures, logging, and session timeouts.

Ports and Services

An overview of the ports that remain open on the CX Cloud Agent for various services.

CX Cloud Agent Connection with Cisco DNA Center and Other Assets

Understand the relationship between Cisco DNA Center and CX Cloud Agent, data storage, IP range limitations, and public subnet usage.

CX Cloud Agent Used Diagnostic Scan

Information regarding scan commands, results storage, handling of duplicate entries, and behavior during scan failures or overlaps.

CX Cloud Agent System Logs

Details on the health information sent to the CX Cloud portal, collected system and hardware details, and log retention policies.

Troubleshooting

Guidance on resolving common issues such as collection failures, diagnostic scan failures, and connectivity problems.

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