Welcome to your BT Smart Hub

Hello

Powerful, clever and faster than ever – your sleek new Hub has arrived. We hope you have fun using it.

Here's what's in this guide

• What's in the box
• Get to know your BT Smart Hub
• How to set up and get connected
• Get more with My BT
• Get ready with your BT Extras
• Troubleshooting
• Hub Manager
• Need some help?
• Other information

Thanks again for choosing BT.

What's in the box

Your BT Smart Hub package includes:

• BT Smart Hub
• Broadband cable (grey ends)
• BT Smart Hub user guide
• Power cable and plug (in two parts)
• Filter
• Extra sticker with Hub details to put somewhere handy
• Ethernet cable (yellow ends) for a wired connection

Important: If you have a bundle, like a BT Mini Hub or BT TV, set up your Smart Hub first before setting up anything else.

The setup order is: BT Smart Hub > BT Mini Hub > BT Mini Connector > BT TV box.

Get to know your BT Smart Hub

Front

Hub status light: Have a look at page 9 to see what your Hub lights mean.

Back

Hub wireless settings: A handy removable card with all you need, including passwords, to connect wirelessly.

Broadband port: Connects to your master phone socket.

USB port: For connecting devices.

Four Gig Ethernet ports: To connect devices using a cable.

Power socket: Where the power adapter connects.

Power button: Turns the Hub on or off.

WPS button and light: Use this as a quick way to connect wireless devices. See page 5.

Factory Reset button: See page 9.

For more help, go to bt.com/help/broadband.

How to set up and get connected

1 Set up your Hub

We'll email or text you when your broadband is ready. You can then set up your BT Smart Hub. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables.

1. Connect: Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. A master socket is the main socket for the phone line in your home; it's not an extension socket. Depending on your socket type, you might need to use a filter.
   • Double master socket: You don't need a filter.
   • Single master socket: Use a filter.
2. Plug in power: Slide the two parts of the Hub's power plug together until they click into place. Connect the power cable to your Hub, plug it in at the wall and switch the socket on. Only use the plug that came with your Hub.
3. Turn Hub on: Press the Power button on the back of the Hub. The light on the front will change colour while your Hub sets itself up. This takes a few minutes.
4. You're online: Your Hub is ready when the light turns blue. If it isn't blue, see page 8 for help with connecting.

After a few minutes, a blue light will show your Hub is ready.

2 Connect your devices

You'll need your Hub's wireless network name and password. They're on the back of your Hub. Your Hub will be called something like BTHub6-ABCD. If your device supports WPS, press the WPS button on your Hub – it's a quick way to connect.

Prefer a wired connection? Using your Ethernet cable (yellow ends), connect your device to any of the yellow Ethernet ports on the back of your Hub.

3 Finish setting up online with Smart Setup

When you connect a device to your Hub for the first time, your web browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls.

ⓘ How to turn off Smart Setup: Just follow the steps at bt.com/help/smartswitchoff.

4 Getting the best wi-fi signal

For tips on how to get the best wi-fi signal in your home, go to bt.com/yourwi-fi.

✔️ All done.

For more help, go to bt.com/help/broadband.

Get more with My BT

Go to bt.com/mybt or download the My BT app to manage your account and products, online security and BT Extras. So everything's in one place.

Go to bt.com/mybt to:

• track an order
• view your bills and manage payments
• check your calls and broadband usage
• see your inclusive BT Extras (see page 7)
• upgrade your calls, broadband and TV packages
• get help with your BT services.

Download the My BT app

Just go to bt.com/mybtapp/download. Or if you've got an Apple® or Android® smartphone, text 'My BT' to 81192 and we'll send you a link to download it.

[App Store logo] [Google Play logo]

If you need some help, see page 11.

Get ready with your BT Extras

You can find them in My Extras at bt.com/getready.

• BT Sport: Watch unmissable action from the Barclays Premier League, UEFA Champions League, The Emirates FA Cup, Aviva Premiership Rugby, European Rugby Champions and Challenge Cups, MotoGP™ and much more.
• BT Wi-fi: Get unlimited access to the UK's largest network of wi-fi hotspots. Connect using a browser on your laptop or download our app.
• BT Cloud: Securely back up your precious photos and important files any time, on the go, using any device.
• BT email: Get up to 11 email addresses, unlimited storage, and protection against viruses and spam.
• BT Parental Controls: Help to keep your family safe online by filtering inappropriate content.
• BT Virus Protect: Download it on your device so you're protected when browsing online – against viruses, scams, spyware, phishing attacks and other internet threats. It also protects you from infections from other things (like USB memory sticks), even when offline.
• BT Web Protect: Protect your gadgets against infection from viruses, scams and phishing attacks by warning you if you're going to a website that might be harmful. It works on any device connected to your BT Broadband or BT Wi-fi. You don't have to install anything. Just turn on BT Web Protect online.

For more help, go to bt.com/help/broadband.

Troubleshooting

If your Hub is showing an orange or purple light, it's running okay but needs a bit of help connecting to the internet.

Here's what to do:

1. Connect a device to the Hub using wireless or an Ethernet cable.
2. Open a new web browser on your device.
3. Follow the on-screen help wizard to get connected.

Example of on-screen help: A tablet screen shows a BT Smart Hub with a warning icon and a button to 'Start Troubleshooting'.

What your Hub lights mean

For more help, go to bt.com/help/broadband.

Hub Manager

Use your Hub Manager to get the best from wi-fi and manage settings.

You can:

• switch on BT Access Control
• fix problems using wizards
• see your broadband performance
• see all your connected devices.

How to open your Hub Manager

1. Open a new web browser on your device.
2. Type 192.168.1.254 into the address bar.
3. If you want to make any changes, you'll need your Admin password. It's on the Hub's settings card on the back of your Hub.

Example of Hub Manager interface: A screenshot shows the BT Smart Hub Manager dashboard with sections for Status, Wireless, My devices, Help, Hub light control, Broadband performance test, Smart Setup, and Advanced settings.

Need some help?

Choose the way that suits you.

• Go to bt.com/help: The quickest and easiest way to get help, all day, every day.
• Chat to us at bt.com/chat: We're here to help seven days a week between 7am and 11pm.
• Call us: If you need to talk, give us a ring on 0800 111 4567. We're usually less busy between 12pm and 6.30pm. Make sure you're next to your Hub with a computer or device if you call. You can also call 0330 123 4567 from a mobile. All numbers starting 0330 are charged at a national rate and are included in any free minutes as part of your mobile contract. Some mobile operators allow free use of 0800 numbers.
• Get help from other users: Join the conversation in the BT Community Forum at bt.com/community.

Other information

Radio Equipment Directive Declaration of Conformity

Hereby, British Telecommunications plc declares that the radio equipment type Smart Hub type A is in compliance with Directive 2014/53/EU. This device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.

You'll find the full text of the EU declaration of conformity at bt.com/producthelp.

Radio transmission information

Operations in the 5.15–5.35GHz band are restricted to indoor usage only.

GPL Information

The BT Smart Hub contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode.

Recycling Information

Your Hub is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin. You'll find instructions for recycling the Hub and other BT equipment on the back of your Hub's box.

Your device's operating temperature range is between +10°C and +45°C.

For more help, go to bt.com/help/broadband.

Call 0800 800 150 to get this leaflet in Braille, large print or audio CD.

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The services we've described in this publication may not always be available and we may change them. Nothing we've written here is contractual. When BT supplies services and equipment, BT's terms and conditions apply.

British Telecommunications plc 2017

Registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).

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