BBPOS Chipper 3X BT Quick Start Guide
Product Overview
The BBPOS Chipper 3X BT is an advanced mPOS (mobile Point of Sale) device designed for integrating Bluetooth, Magstripe, EMV, and NFC card reading functions. It supports various operating systems including iOS, Android, Windows Phone 8, and MS Windows.
Website: www.bbpos.com
Package Contents
- Device: X1
- USB-A to USB-C cable: X1
- Lanyard: X1
- Quick Start Guide: X1
Application Download & Installation
This device supports iOS and Android. To begin:
- Download the official application from your device's app store (App Store or Google Play Store).
- Follow the in-app instructions to register and log in for proper operation.
- For any questions, please contact the official application developer.
Quick Start Procedures
Step 1: Charging the Device
Connect the USB-C charging cable to charge the device. The Chipper 3X BT is powered by an internal, non-removable Lithium Polymer rechargeable battery. Charging before first use is recommended for approximately two to three hours. Use only the provided USB-C cable to prevent potential electrical damage.
Step 2: Pairing the Device
Turn on the device pairing function on your smartphone or tablet. Ensure Bluetooth is enabled on your smartphone/tablet. Press the power button on the Chipper 3X BT to turn it on.
Step 3: Connecting to Your Device
Select "Chipper 3X BT" from the Scanned Device List on your smartphone or tablet. Once connected, the blue LED on the Chipper 3X BT will turn on.
Step 4: Starting a Transaction
Follow your application's instructions to initiate a transaction. Swipe, insert, or tap your card to complete the payment.
Important Notes for Card Handling:
- When swiping or inserting an EMV IC card, ensure the magstripe or EMV chip is facing the correct direction.
- When using NFC, tap the payment card within a 4 cm range on top of the NFC marking on the device.
Index & Accessories
The diagram shows the Chipper 3X BT device with labels pointing to the following components:
- Lanyard holder
- LED Indicator
- Power button
- Reset button (requires a paper clip for reset)
- USB-C Port for Charging & Operation
- NFC marking on the top surface
NFC Status Indicators
The device provides visual and audio feedback for NFC transactions:
- Ready for tapping card: First LED ON.
- Reading card information: First LED flashing.
- Card reading process successfully completed: 4 LEDs ON in consecutive order, followed by one "BEEP" sound.
- Transaction completed: Two "BEEP" sounds.
- Standby mode: Blue LED flashing (indicating Bluetooth connection status).
- Error, please retry: First LED flashing, followed by two "BEEP" sounds.
Cautions & Important Notes
- Ensure the device is fully charged before use.
- Ensure the magstripe/EMV chip of the card is facing the correct direction when swiping or inserting.
- The NFC card should be tapped within 4 cm range on top of the reader mark.
- Do not drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign objects into the device, as this will damage it and void the warranty.
- Do not immerse the device in water or place it near washbasins or wet locations. Do not spill food or liquid on the device. Do not attempt to dry the device with external heat sources like microwaves or hair dryers.
- Do not use corrosive solvents or water to clean the device; use a dry cloth only.
- Do not use sharp tools to point at internal components, connectors, or contacts, as this may lead to device malfunction and void the warranty.
Product Specifications
| Specification | Details |
|---|---|
| Functions | EMV chip card reader (ISO 7816 compliant class A, B, C card), Magnetic stripe card reader (triple track: track 1, 2 & 3), NFC Card Reader (EMV contactless, ISO 14443A/B), Over-the-air firmware update, Over-the-air key update |
| Communication Interface | Bluetooth® 4.2, USB |
| Power & Battery | Lithium polymer rechargeable battery 520mAh, 3.7V |
| Charging | Via USB-C |
| Swipe Speed | 15cm/sec - 100cm/sec |
| LED Indicator | Details provided in NFC Status Indicators section. General states: All LEDs off (power down), Red LED on (starting up/charging), Red LED off (fully charged), Red LED flashing (low battery). Blue LED on (Bluetooth connected), Blue LED flashing (standby/waiting for connection/disconnected). Connecting with POS terminal: First LED flashing. Ready for NFC Reading: First LED on. Success Reading: 4 LEDs on in consecutive order. Transaction Completed: One "BEEP" sound. Errors: Two "BEEP" sounds. Power off: All LEDs off. |
| NFC LED Indicator | (Covered in NFC Status Indicators section) |
| Key Management | DUKPT, MK/SK |
| Encryption Algorithm | TDES, AES |
| Support Operating System | Android 5.0 or above, iOS 6.0 or above, Windows Phone 8, MS Windows |
| Product Size | 66.6 x 59.7 x 18.5mm / 2.62 x 2.35 x 0.73inch (approx.) |
| Product Weight | 76g / 2.68oz (approx.) |
| Operating Temperature | 0°C - 45°C (32°F - 113°F) |
| Operating Humidity | Max 95% |
| Storage Temperature | -20°C - 55°C (-4°F - 131°F) |
| Storage Humidity | Max 95% |
Troubleshooting
Device Pairing Issues
- Device cannot be paired: Press the power button to restart. Check if the device's serial number (on the back) appears in your smartphone/tablet's Scanned Device List.
- Device lost connection / auto-off: Press the power button to turn on again; it should auto-connect. Recharge the device if the battery is low. Ensure the device and smartphone/tablet are within reception range and Bluetooth is enabled on the smartphone/tablet.
Device Functionality Issues
- Device does not work with phone/tablet: Restart the device and ensure it auto-connects. Recharge if battery is low. Check reception range and Bluetooth status. Verify your operating system version is supported.
- Device cannot read card successfully: Ensure the device has power and is connected. Check application instructions for card handling. Ensure card slots are clear. Verify card orientation (magstripe/chip) and swipe/insert speed. Ensure your phone/tablet model is supported.
- Tap Card Issues: Check if your card supports NFC. Ensure the card is within 4 cm of the NFC marking. Remove the card from wallets/purses to avoid interference.
- Device has no response: Use a paper clip to press the reset button on the bottom of the device to reboot.
Warranty Information
The warranty excludes damage or defects caused by failure to follow instructions, accidents, abuse, misuse, misapplication, product modification, improper voltage/current, acts of God, shipping damage, or service performed by unauthorized personnel. BBPOS is not obligated to support the device across all operating environments or future software/hardware versions. For warranty or customer support, please contact the dealer. Self-repair will void the warranty.
Compliance Information
FCC Statements
FCC Supplier's Declaration of Conformity:
Product Name: BBPOS / Chipper 3X BT (CHB30)
This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.
Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. If interference occurs, users are encouraged to correct it by:
- Reorienting or relocating the receiving antenna.
- Increasing the separation between the equipment and receiver.
- Connecting the equipment to an outlet on a different circuit from the receiver.
- Consulting the dealer or an experienced radio/TV technician.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC RF Radiation Exposure Statement: This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
Industry Canada Compliance
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.
Contact Information
For inquiries, contact:
Email: sales@bbpos.com
Telephone: +852 3158 2585
Address: Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong
Copyright ©2020 BBPOS Limited. All rights reserved. BBPOS and Chipper™ are trademarks or registered trademarks of BBPOS Limited. Other trademarks belong to their respective owners.
Document Revision: v.1 / 20200714
