EZVIZ Mobile Application User Manual

Disclaimer

This manual includes instructions for using and managing the product. Pictures, charts, images, and all other information hereinafter are for description and explanation only. The information contained in this manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the EZVIZ™ website (http://www.ezvizlife.com).

Any and all information, including, among others, wordings, pictures, graphs are the properties of EZVIZ Inc. or its subsidiaries (hereinafter referred to be “EZVIZ”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees, or representations, express or implied, regarding to the Manual.

Trademarks Acknowledgement

EZVIZ™, ™ and other EZVIZ's trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE PURCHASE PRICE OF THE PRODUCT.

EZVIZ does not undertake any liability for personal injury or property damage, as the result of product interruption or service termination cause by: a) improper installation or usage other than as requested; b) the protection of national or public interests; c) Force Majeure; d) yourself or the third party, including without limitation, using any third party's products, software, applications, and among others.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

The purpose of the Products is to provide an adequate warning in the event of illegal encroachment in certain area(s); however, the proper installation of the Products will not eliminate, but only reduce, accidents, personal injury, or property loss. You are highly recommended to raise your vigilance and strengthen the safety awareness in daily life.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAWS. YOU FUTHER AGREE THAT THIS PRODUCT IS ONLY FOR CIVIL USE, AND EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES SUCH AS THIRD PARTY RIGHTS INFRINGEMENT, MEDICAL TREATMENT, SAFETY EQUIPMENT, OR OTHER SITUATIONS WHERE THE PRODUCT FAILURE COULD LEAD TO DEATH OR PERSONAL INJURY, OR USE IN A WEAPON OF MASS DESTRUCTION, CHEMICAL AND BIOLOGICAL WEAPON, NUCLEAR EXPLOSION, AND/OR ANY UNSAFE NUCLEAR ENERGY USES OR ANTI-HUMANITY USAGES. YOU SHOULD UNDERTAKE ALL RESPONSIBILITIES FOR LOSSES OR DAMAGES RESULTING FROM THE ABOVE USAGES WHATSOEVER.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information

FCC Information

FCC compliance: This equipment has been tested and found to comply with the limits for a digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info.

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

CALIFORNIA PROP. 65

WARNING This product may contain one or more chemicals known to the State of California to cause cancer, or birth defects or other reproductive harm.

Preventive and Cautionary Tips

Before connecting and operating your device, please be advised of the following:

• Ensure unit is installed in a well-ventilated, dust-free environment.
• Unit is designed for indoor use only.
• Keep all liquids away from the device.
• Ensure environmental conditions meet factory specifications.
• Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it may cause damage to the sensitive electronics within the unit.
• Use the device in conjunction with an uninterruptible power supply (UPS) if possible.
• Power down the unit before connecting and disconnecting accessories and peripherals.
• Use only a factory recommended HDD for this device.
• Improper use or replacement of the battery may result in explosion hazard. Replace with the same or equivalent type only. Dispose of used batteries according to the instructions provided by the manufacturer.

USE A STRONG PASSWORD

For your privacy, we strongly recommend changing the password to something of your own choosing (using a minimum of 8 characters, including uppercase letters, lowercase letters, numbers, and special characters) in order to increase the security of your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Trademarks and Registered Trademarks

Windows and the Windows mark are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

1. Getting Started

1.1 Installing EZVIZ APP

Steps:

1. Log in to the ? App Store or ▶️ Google Play Store, etc.
2. Input “Ezviz” and search for the mobile App.
3. Download and install it to your mobile device.
4. After installing, tap the EZVIZ app icon to run the mobile App.

1.2 Registering an Account

On the first time use, you should register an Ezviz APP account.

Steps:

1. Tap the EZVIZ app icon ? to run the mobile app.
2. Tap Terms of Use to read the agreement.
3. Tap “New User Registration” in the login interface. Note: By taping on New User Registration, you agree with Ezviz terms of service.
4. Tap “Register using Mobile Phone Number or Email Address”.

Screenshot description: EZVIZ app login screen showing fields for Email/Username/Phone, Password, a "Forgot?" link, a "Login" button, and social login options (Facebook, Google+), along with a "New User Registration" button.

5. Select a region.
6. Input your mobile phone number or Email and tap “Get Verification Code”. The code will be sent to your phone or email accordingly.
7. Input the received verification code in the box and tap “Next” ➡️. Note: The SMS may be delayed. If no messages received, tap “Get Again” to receive the verification code again.
8. Input the user name and password and confirm password. Tap “Finish” ✔️ to complete the registration.
9. (Optional) Tap the ⬅️ icon at the upper-left corner and tap “OK” ✔️ in the pop-up window to cancel the registering.

Warnings:

• A user name cannot contain any of the following characters: / \ : * ? “ < > |. And the length of the password cannot be less than 6 characters.
• For your privacy, we strongly recommend setting the password to something of your own choosing (using a minimum of 8 characters, including uppercase letters, lowercase letters, numbers, and special characters) in order to increase the security of your product.
• Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

1.3 Login

Steps for login:

1. Tap the EZVIZ app icon ? to run the Mobile App.
2. Input the registered user name/E-mail address/phone number and the password.
3. Or tap the Facebook, Google+ icons at the bottom of the interface to login to your Ezviz account by linking to Facebook and/or Google+ accounts.
4. Or log in with your fingerprint ?. Note: You can go to More ⋯ > Disconnect Third Party Account to disable your linked third party account.

If you want to reset your EZVIZ account password, please go to More ⋯ > Account Management > Change Password.

Screenshot description: A mobile phone screen showing a fingerprint authentication prompt for logging into the EZVIZ app.

Note: Go to 7.3 Account Security to enable fingerprint function.

3. Tap “Login” to enter the main interface.

If you forget your password, you can follow the steps below to recover your password:

1. Tap “Forgot?” ❓ to open the account verification interface.
2. Enter your user name.
3. Tap “Next” ➡️. A verification code will be sent to your registered phone number or the E-mail address.
4. Follow the prompt, input the verification code and complete the process. Or tap “Previous” ⬅️ to go back to the previous step. Or tap the ⬅️ icon to cancel the operation.
5. Enter a new password and confirm the new password in the Reset Password interface.
6. Tap “Submit” ✔️ to complete password reset. Or tap the ⬅️ icon at the upper-left corner of the interface to cancel the operation.

1.4 Logout

Steps:

1. In the main interface, tap the ⋯ (More) icon.
2. Tap “Logout” in the More interface.
3. Tap “OK” ✔️ in the pop-up menu to logout.

2. Adding Devices

2.1 Adding a Camera

Before You Start: Make sure your device(s) is powered on.

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. In the Home interface, tap the ➕ icon.
3. Tap “Scan QR Code” ? to scan the device QR code. Note: Normally, the QR code is on the label of the device unless otherwise stated on the Quick Start Guide of the device.

Screenshot description: A mobile screen titled "Device Setup" with options to "Input your Device Code" by scanning a QR code or typing the SN serial number. It shows a QR code example and instructions.

Or

1. Tap “type in the SN serial number” to input the device serial No. manually.
2. Tap “Next” ➡️.

Screenshot description: A mobile screen titled "Device Setup" showing a field to input the SN serial number, with "Back" and "Next" buttons.

3) Tap “OK” ✔️ to search. Note: Detectors cannot be added by inputting SN No.

If the device is offline:

1. Tap “Connect to a Network” and select a connection type.

Screenshot description: A "Results" screen indicating "The device is offline." with an option to "Connect to a Network".

2. Enter your Wi-Fi Password and then tap “Next” ➡️.
3. Configure the Time Zone; follow the prompt to complete the setup.
4. Tap “ADD” ➕, and then follow the prompt to complete the setup.
5. When prompted, input the verification code and tap “OK” ✔️.

Notes:

• You can find the device verification code on the device label.
• If you scan the device QR code, you do not need to input the verification code. The QR code includes the verification code information.

2.2 Adding an Alarm

Before You Start: Power on your device.

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. In the Home interface, tap the ➕ icon at the upper-right corner.
3. Tap “Scan QR Code” ? to scan the device QR code.
4. Tap “Finish” ✔️ to finish the operation.

2.3 Adding a Detector

Before You Start: Power on your device and make sure your alarm hub has been added already.

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. Go to the Alarm Hub page and tap ➕ to link detectors.

Screenshot description: An Alarm Hub interface showing "Linked Devices" with options to add "Wireless Siren", "Wireless Magnetic Contact", "Wireless PIR Detector", and "Remote Control".

3. Tap “Scan QR Code” ? to scan the device QR code.
4. Tap “Finish” ✔️ to finish the operation.

2.4 Adding a DVR/NVR (Vault Live/Vault Plus)

Before You Start: Power on your DVR/NVR.

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. From the Home page, tap the ➕ icon at the upper-right corner.
3. Tap “Scan QR Code” ? to scan the device QR code. Or tap “type in the SN serial number” of the interface and input the device serial No. manually.
4. Tap “OK” ✔️ to search and follow the prompt to complete the setup. Note: Please refer to the device Quick Start Guide for more information on how to complete the setup.
5. Tap “Finish” ✔️ to complete the setup.

Adding More Cameras to your WiFi NVR/Vault Plus

Steps:

1. Tap the ? (Home) icon from the bottom of the interface.
2. Tap on the name of the device or the serial number to go into the “Linked device interface” page.

Screenshot description: A "Linked Devices" interface showing a device name (e.g., X3) and a list of linked devices (e.g., Mini 360, Husky C).

3. Tap ➕ to link more cameras. (Ensure that the EZVIZ WiFi/Vault plus and the camera are both on the same network).

2.5 Adding a Mini Trooper

Before You Start: Power on your devices.

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. In the Home page, tap the ➕ icon.
3. Tap “Scan QR Code” ? to scan the device’s QR code.
4. Follow the prompt to complete the setup.

Note: You can setup the base station by following the steps below;

1. Connect your mobile device/PC to the Wi-Fi of the Mini Trooper.
2. Open a browser and type the address 192.168.7.1. Follow the prompt to complete the setup. For more details please refer to the Mini Trooper Quick Start Guide for details.

Adding More Cameras under Your Mini Trooper

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. From the home page, tap the device name or serial number to proceed to the interface below.

Screenshot description: A "Linked Devices" interface for a Mini Trooper showing a device name (e.g., W2S) and a list of linked cameras.

3. Tap ➕ to link more W2S cameras.

3. Setting Your Devices

Before You Start: Make sure your device(s) is powered on and connected to the network.

Note: The settings menu may vary based on the camera models.

3.1 Setting a Camera

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. Tap on the device name or the serial number to open the settings menu shown below (You can also open the settings menu by tapping on the ⚙️ icon on the top right corner of the screen from the live view page).

Screenshot description: A "Settings" menu for a camera, showing options like Audio, Status Light, IR Light, Alarm Notification, Time Zone, Daylight Savings Time, Date Format, Wi-Fi, Storage Status, Device Version, Image Encryption, Change Password, and Sleep Mode.

3. Set the specific functions:

• Audio: Turn Audio recording on/off.
• Status Light: Turn Status Indicator Light on/off.
• IR Light: Turn IR Light on/off for clearer image in dark environment.
• Alarm Notification: Please refer to 6.1 Enabling/Disabling Alarm Notification.
• Time Zone: Select correct time zone for time recording.
• Daylight Savings Time: Turn Daylight Savings Time on/off when necessary.
• Date Format: Select the date format you desire.
• Storage Status: Select Cloud Storage or Memory Card. Tap “Cloud Storage” for more information. For memory card to function properly, after inserting the card, users have to initialize the SD card.
• Image Encryption: Turn Image Encryption on/off. This menu is used to further encrypt your video for better protection. The default password for most devices is the device verification code, please refer to the Quick Start Guide of your device for more information.

Note: The specific functions may vary according to different models.

4. (Optional) Tap the ⋯ (More) icon on the top-right corner of the settings page to delete the device.

3.2 Setting a DVR/NVR (Vault Plus/Vault Live)

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. Tap on the device name or the serial number to open the settings menu shown below (You can also open the settings menu by tapping on the ⚙️ icon on the top right corner of the screen from the live view page).

Screenshot description: A "Settings" menu for a DVR/NVR, showing options like Time Zone, Daylight Savings Time, Date Format, Storage Status, Device Version, Image Encryption, and Change Password.

3. From the “Linked Device Page”, tap the ⚙️ icon for specific device settings.

4. Set the specific functions. Note: Please refer to 3.1 Setting a Camera for detailed information.

5. Tap the ⋯ (More) icon on the top-right corner to delete the device.

3.3 Setting an Alarm Hub

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. Tap on the device name or the serial number to open the settings menu shown below.

Screenshot description: An Alarm Hub interface showing "Linked Devices" with options for "At-Home Mode", "Leaving-Home Mode", and "Sleeping Mode".

3. Tap the ⚙️ icon for specific settings.

Screenshot description: An "Arming Setting" interface showing options for At-Home Mode, Leaving-Home Mode, and Sleeping Mode.

• At-Home Mode: If anyone is at home or you are going to enter the house, you need to disarm the alarm system. Activate the At-Home mode.
• Leaving-Home Mode: If no one is at home, you need to activate the alarm system to protect it from intruders. The Leaving-Home mode is appropriate. Activate the Leaving-Home mode.
• Sleeping Mode: When you are at home and still want to feel protected: only the perimeter parts of the house (doors and windows) are armed. The Sleeping mode is appropriate during the day or at night. Activate the Sleeping mode.

4. Tap the ➕ icon to link the alarm hub with other detectors or sensors.

3.4 Setting a Detector

Steps:

1. Tap the ? (Home) icon at the bottom of the interface.
2. Tap the linked Alarm Hub to open the menu options shown below.

Screenshot description: An Alarm Hub interface showing "Linked Devices" with options for "Wireless Siren", "Wireless Magnetic Contact", "Wireless PIR Detector", and "Remote Control".

3. Choose the device, tap on the device name to open the settings page shown below.

Screenshot description: A "Settings" page for a "Wireless Siren" showing "Status" and "Arming Setting".

3.5 Setting a Mini Trooper

Steps:

1. From the home page, tap the device name or serial number.
2. Tap the ⚙️ icon at the Top-right corner to enter the base station basic settings page.

Screenshot description: A "Settings" menu for a Mini Trooper, showing options like Audio, Time Zone, Date Format, Storage Status, Device Version, Image Encryption, Change Password, and Video Format.

3. Choose the desired option to set the specific functions.

Note: Please refer to 3.1 Setting a Camera for more information about these functions.

3.6 Deleting a Device

Steps:

1. From the bottom left corner of the screen, tap the ? (Home) icon to return to the home page of your mobile app.
2. Tap on the device name or the serial number to open the settings menu shown below.
3. From the top right corner, tap “More” ⋯.
4. From the pop-up menu, tap “Delete Device” ❌, follow the prompt to complete the process.

Screenshot description: A confirmation dialog box asking "Delete Device" with "Delete Device" and "Cancel" options.

4. Watching Your Live View

From the home page, tap the picture of the device to go to the live view page.

Note: The specific functions may vary according to different models. Here, the screenshot below lists all the features for the Mini 360 plus.

Screenshot description: A live view interface for a Mini 360 Plus camera, showing the video feed and various control icons at the bottom: Pan Tilt, Speak (two-way audio), Privacy Mode, Standard (video quality), Snapshot, Record, and Video History.

Icon Descriptions:

• Pan and tilt: Controls camera movement.
• Speak: Enables two-way audio.
• Privacy Mode: Switches the device to privacy mode.
• Record: Starts/stops manual recording.
• Snapshot: Captures a still image.
• Standard: Switches the video quality from Basic, Standard, to Hi-Def (518×288, 768×432, and 1280×720).

Videos and photos captured are stored in My Album. Please refer to 7.1 Managing Your Album for details.

Screenshot description: A view showing different mounting modes (Ceiling Mount, Wall Mount) and viewing modes (180° Panorama, 360° Panorama, Fisheye, Quad Split Screen).

Select the mounting mode:

• Ceiling Mount
• Wall Mount

Viewing modes:

• View video in 180° mode.
• View video in 360° mode.
• View video in fisheye mode.
• View video in four split screens.

Note: These functions are only for cameras with fisheye (Mini Pano).

5. Playback (Video History & Cloudplay)

You can check the recorded videos stored in the added device for playback.

Steps for Video History:

1. From the ? (Home) page, tap the picture of the device to go to the live view page.
2. From the bottom right corner, tap on ? (Video History).
3. Tap the date ?️ to select the specific play back date. Tap/hold the timeline and move left or right to select the specific playback time.

Screenshot description: A video history timeline interface showing dates and times.

Steps for Cloudplay:

1. From the ? (Home) page, tap the picture of the device to go to the live view page.
2. From the bottom left corner, tap on ☁️ (Cloudplay).
3. Tap on the ▶️ (Play) icon to play specific video.

Note: For more information about Cloudplay settings, please go to 7.4 CloudPlay.

6. Alarm Configuration

You can configure the alarm notifications in the Alarm Notification settings page. The device will push the alarm notification messages to your mobile device. You can also read and delete the alarm notifications in the “Messages” menu.

6.1 Enabling/Disabling Alarm Notification

Steps:

1. From the home page, tap the device name or serial number to open the settings page.

Screenshot description: A screen showing linked devices, with an option to tap on a specific device to configure its alarm notification settings.

If there is more than one channel on the device, from the home page, tap the device name/serial number to go to the linked device page, and then tap on each linked device to configure the alarm notification settings.

2. Tap “Alarm Notification” to enter the Alarm Notification settings menu.
3. Tap the ? (Toggle) icon in front of the alarm notification tab to Enable/disable the Alarm Notification feature.

You can also:

1. Tap the ? (Toggle) icon in front of the right of “Notification Schedule” to enable the Notification Schedule.
2. Tap “Notification Schedule” to enter the Notification Schedule settings menu.

Screenshot description: A "Set Notification Schedule" interface showing days of the week and time slots.

3. Tap the time period to enter the Edit Time Segment page.
4. Tap “Add Time Schedule” ➕.
5. Tap “Start Time” ⏱️ and “End Time” ⏱️ to set the period (The system is in military time; users cannot overlap the 0:00 mark. For next day settings, please set 2 different time periods, for example, setting a schedule from 10:00 PM – 8:00 AM (Monday – Tuesday), configure the notification schedule settings as thus; Monday 22:00 – Monday 23:59 | Tuesday 0:00 – Tuesday 08:00). Or, tap “Repeat” ? and select the day you want to repeat.

Screenshot description: An "Add Time Schedule" interface with fields for Start Time, End Time, and Repeat options.

6. Tap the ⬅️ icon to go back to the Notification Schedule Settings page and tap the ✔️ icon to confirm the settings. (After the configuration, only the notification schedule toggle switch should be turned on; when the device enters the configured time segment, the alarm notification toggle switch will be turned on).

To delete the schedule:

1. From the top right corner, tap on “edit” ✏️.
2. Select the schedule that you want to delete then tap on “delete” ❌ from the bottom of the page.

You can:

1. Tap “Start Time” or “End Time” to edit the start time and the end time.
2. Tap the ⬅️ icon to go back to the Notification Schedule interface and tap the ✔️ icon to confirm the settings.

Note: When Alarm Notification is enabled, the device will push the alarm notification messages at all times regardless of the notification schedule. For details about setting event (except for the video intercom device), see the user manual for the device.

Tap “Motion Detection Sensitivity” to set the sensitivity level.

Screenshot description: A "Motion Detection Sensitivity" slider interface showing sensitivity levels from 0 to 6.

Tap “Notification Sound Mode” to set the device notification sound mode.

Screenshot description: A "Select Sound Mode" interface with options for "Intensive", "Soft", and "Mute".

6.2 Reading the Alarm Message

Steps:

1. From the home page, tap the ? (Message(s)) icon to enter the Message(s) menu.

Screenshot description: A list of "Message(s)" showing "Motion Detection Alarm" entries with timestamps and source device information.

2. Tap the unread messages to view the message.

Or

1. From the top right corner, tap “Edit” ✏️, select the messages, then tap on “Mark All as Read” to mark all unread messages as read.

Notes:

• Unread messages are indicated with an orange dot.
• Video intercom messages cannot be displayed in the Messages interface.

6.3 Deleting the Alarm Message

Steps:

1. Tap the ? (Message(s)) icon to enter Message(s) menu.
2. From the top-right corner tap on “Edit” ✏️.
3. Select multiple messages or tap “Select All” ✅.
4. Tap “Delete” ❌ to the selected messages. Or tap “Cancel” ? to cancel the operation.

7. More Configurations

In the menu labelled “More” ⋯, you can manage pictures and videos, manage accounts, set device parameters, send feedbacks, view the help file and the mobile app version, terms of services and the privacy statement.

From the bottom right corner of the home page, tap the ⋯ (More) icon to enter the “More” settings menu.

7.1 Managing Your Album

Purpose: The video and picture you captured are stored in this menu. You can view and manage the videos from this menu.

Steps:

1. Tap the video or picture you stored.
2. Tap the following icons in the bottom of the interface to continue:

• ? Tap to save to your mobile device (iOS users).
• ▶️ Tap to play (for video).
• ? Tap to share.
• ❌ Tap to delete.

7.2 Managing Your Account

Changing Profile

Steps:

1. Tap the “Profile” tab to change the profile picture.

Screenshot description: A "Profile" screen with options to "Take Photo" or "Choose from Photos", and a "Cancel" button.

2. Tap “Take Photo” ? to take a new photo as the profile picture. Or tap “Choose from Album” ?️ to select a picture from your phone album. Or tap “Cancel” ? to cancel the operation.

Editing Real Name

Purpose: You can edit the real name of the account.

Steps:

1. Tap “Real Name” tab to enter the Real Name interface.
2. Input your real name in the box. (2-50 characters are allowed).
3. Tap the ✔️ icon to confirm editing.

Screenshot description: A "Real Name" input screen showing the current name and an input field.

Changing Account Password

Users are able to change the account password in the Account Management interface.

Steps:

1. Tap “Change Password” in the Account Management page to enter the Change Password interface.

Screenshot description: A "Change Password" interface with fields for "Old password", "New password", and a "Next" button.

2. Input the old password and tap “Next” ➡️.
3. Input a new password and tap “Next” ➡️.
4. Tap “Finish” ✔️ to confirm the new password.

Notes:

• In the Account Management interface, you can also view the account linked mobile phone number, the account email address and the region.
• The password should contain 6 to 16 characters, including letters, numbers or symbols.

7.3 Account Security

Users can enable Fingerprint Login ? here. By doing so, you can log in by fingerprint.

Screenshot description: An "Account security" screen with a toggle switch for "Fingerprint login".

7.4 CloudPlay Settings

CloudPlay is secure cloud storage that will record any footage when the cloud camera senses any motion. EZVIZ uses multilayer encryption to transmit data securely, safeguard the data integrity, and protect it from unauthorized access.

Screenshot description: A "CloudPlay" menu showing "My Payment Info", "CloudPlay Subscriptions", and "CloudPlay Terms of Use".

7.5 Leaving Your Feedback

If there are any problems or suggestions while you use the software, feel free to send feedbacks to us.

Steps:

1. Tap “Feedback” in the More ⋯ interface.
2. Input your questions or suggestions.
3. Tap the ✔️ icon to send the feedback.
4. Our technical engineers will handle your problems and suggestions as soon as possible.

Warnings:

• You can input up to 256 characters.
• You can also view the user manual by tapping “Help”. Or you can view the client version, App Store Review, Terms of Service, and Privacy Policy by tapping “About”.

7.6 Upgrading Your Device

When a new version is available, the new firmware update (!) icon will appear on the Home page in front of the device name/serial number.

Steps:

1. Tap the ⬆️ (Upgrade) icon to enter the page as shown below.

Screenshot description: A "Device Version" screen showing "Current Version" and "Latest Version" with a list of release notes and an "Upgrade" button.

2. Read the firmware release notes and tap “Upgrade” ⬆️ to upgrade.

Or tap the ⬅️ icon to exit or cancel the operation.

3. Tap “Upgrade Now” to complete the process.

Screenshot description: An upgrade confirmation prompt asking "The upgrading will take a few minutes. Do not quit the app, lock screen, disconnect the device from power or network. Continue?" with "Cancel" and "Upgrade Now" buttons.