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Avaya Aura® Call Center Elite Feature Reference

This document serves as a comprehensive reference for the Avaya Aura® Call Center Elite system, specifically detailing features related to Automatic Call Distribution (ACD) and Call Vectoring.

It provides in-depth explanations of key functionalities, including agent call handling, call distribution methods, queue management, and system administration capabilities, designed to enhance call center efficiency and performance.

Targeted at users seeking a high-level understanding of the system's features, this guide covers Release 8.1.x, with content updated as of January 2021.

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