Heybike Race 27.5" ELECTRIC BIKE USER MANUAL

Contents

• Home Page
• Product Safety Notice
• Warning Message
• Package Contents
• Product Overview
• Assembly
• Battery Key Positions
• Start-up Procedure
• Remove the Battery
• Charge Your E-Bike
• Display and Setting
• Troubleshooting
• Specifications
• FAQS
• Limited Warranty
• Contact Us

Home Page

COPYRIGHT © 2023 HEYBIKE. ALL RIGHTS RESERVED.

The manufacturer reserves the right to make changes to the product and manual at any time. Visit www.heybike.com to download the latest user manual.

Congratulations on your purchase! This user manual will help you assemble and operate your new electric bike. Be sure to read all of the information in this manual before riding.

NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get parental permission before riding your electric bike.

Product Safety Notice

Don't Ride Until You Read This:

• Always wear a helmet when riding your electric bike.
• Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (Heybike does not have a backup key).
• Make sure your electric bike has a full battery before taking it out to ride.
• Always be aware of local road laws, and follow them.
• Do not ride the bike under the influence of drugs or alcohol.
• Always respect pedestrians.
• Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

1. Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by the warranty. Riding in wet conditions is also very dangerous and may result in injury.
2. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
3. Abuse - Heybike does not cover physical damage due to negligent care and extreme riding. Whenever you ride the Heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
4. Do not modify the product from the manufacturer's original design.
5. Do not exceed the posted speed limit and obey all traffic laws.
6. Avoid touching the charging port directly and do not let it make contact with a metal object.
7. Keep hands and all body parts away from moving parts while operating the electric bike.
8. Before riding - be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
9. Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
10. Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
11. Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
12. Never exceed the 264 lb (120 kg) maximum load rating.
13. The electric bike should never be used by children under the age of 18.
14. Maximum Speed - Your electric bike goes the maximum speed of 20 mph.
15. Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
16. To conserve electricity, use assist mode and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Heybike customer service for support: support@heybike.com

Product Overview

Grip

LCD Display

Derailleur

Throttle

Display Controls

Saddle

Tail lights

Seat Post

Battery

Front Light

Suspension Front

Crankset

Motor

Wheel Chain Pedals

Tire

Disc Brake

Assembly

Front Wheel Installation

1. First, you need a screwdriver to fix the screws on the kickstand.
2. Secure the kickstand to the designated position of the bike.
3. Fasten the screws on the right.
4. Finally fix the screws on the left side, making sure they are locked to prevent them from falling off during riding.

Front Wheel Installation (Continued)

1. Locate the quick release lever. Open the lever and remove the thumb nut and cone spring (opposite the lever). Remove the quick release skewer from the plate, keeping the washer and other cone spring in place on the lever side.
2. Line up the fork with the axle at the center of the wheel. Make sure there's a spacer between the fork and wheel on each side. The disc brake is on the left.
3. Hold the nut on one side and tighten the nut on the other side of the wheel onto the fork. Ensure the front wheel and quick release lever are properly secured before moving on to the next step.

Note: Closing the quick release lever should require enough pressure that it leaves an imprint in your hand. If it's too easy or too difficult to close, adjust the lever tension by turning the adjustment nut opposite the quick release lever.

Handlebar Installation

1. Loosely secure the top of the faceplate. The Aluminum Mold Ring is only used for packaging protection. Please take it off.
2. Insert the handlebar into the fork locknut to the desired height. Place the handlebar on the stem correctly.
3. Center the handlebar and adjust the direction. Make sure the handlebar is centered on the stem.
4. Use the wrench to tighten the screw and fix the handlebar stem in place. Check it again to make sure the handlebar stem is in line with the toptube, then use the wrench to tighten the screw and fix the handlebar stem in place.

Seat Installation and Adjustment

For better pedaling, safety, and overall riding comfort, positioning the seat at the right height is important. The rider's leg length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended.

To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

1. Open the quick release lever by swinging the lever open and outward fully.
2. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube.
3. Adjust the seat and the head of the seat so it is parallel with the top tube.
4. Close the quick release lever using your palm or finger.

Adjusting the Seat Position and Angle

To change the angle and horizontal position of the seat:

1. Use a 6 mm Allen wrench to loosen the seat adjustment bolt on the clamp positioned immediately underneath the seat, above the rear wheel. Do not remove the bolt fully.
2. Move the seat backward or forward and tilt to adjust the angle. A seat position horizontal to flat ground is desirable for most riders. Do not exceed the limit markings on the seat rail, which show the minimum and maximum horizontal movement allowed.
3. While holding the seat in the desired position, use a 6 mm Allen wrench to tighten the seat angle adjustment bolt securely to the recommended torque value.

! Prior to first use, be sure to tighten the seat clamp via the seat adjustment bolt properly. A loose seat clamp or seatpost adjustment bolt can cause damage to the bike, property, loss of control, a fall, serious injury, or death. Regularly check to make sure that the seat clamp is properly tightened.

Adjusting the Suspension Fork

The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling.

The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork's travel. To unlock the lockout lever, turn the knob clockwise until it stops. When the lockout lever is unlocked, resistance can be adjusted by turning.

Pedal Installation

1. Locate the right-side/ left side pedal, which is marked "R" (right) and "L" (left), and should have an "R"/"L" sticker attached.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal by allen wrench.
3. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten the pedal by allen wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chainring) smoothly.

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Heybike Support.

Battery Key Positions

Keyport & key positions

1. Familiarize yourself with the key port and battery power positions before riding the bike. The photo shows the key port aligned in key position 1, in line with the small lock icon. In key position 1, the battery is in the “lock” position, with the battery locked to the frame, and the key removed so the bike is ready to ride.
2. Anytime the battery is in key position 2 (off, unlocked from the frame), the battery must be removed from the bike before moving or riding the bike. Hold the key and slide the battery off the mount.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

1. Familiarize yourself with the battery power positions. Turn on the battery first and cover the rubber case, ready for a ride.
2. Turn on the bike. With the battery locked in place. Locate the LCD display controls near the left handlebar grip. Hold down the M button for approximately 3 seconds until power is delivered to the LCD display and turn on.
3. Turn on the front light or taillight if needed or desired. Long press the + button (3 seconds), the brightness of the backlight of the LCD Display will decrease. Long press the + button again (3 seconds), the backlight of the LCD Display returns to its original brightness.
4. Select the desired level of pedal assistance (PAS) between level 1 - 3 using the + and - buttons on the LCD display. Level 1 corresponds to the lowest level of pedal assistance, and level 3 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
5. Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
6. The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike.

! Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent accidental application of the throttle.

Remove the battery

For your convenience, the Heybike battery can be removed.

1. Ensure the battery is off. Align the key port with the appropriate off position by inserting the key into the keyport and rotating to align the key with the off icons.
2. Carefully slide the battery upwards and lift it off the frame. Note: the battery weighs around 8 lbs and should be handled with care.

When the Battery is Removed, be careful not to drop or damage the battery when loose from the bike. Avoid damaging the exposed connector terminals and keep them clear of debris.

When Installing the Battery. Ensure the battery is turned off before sliding the battery into the frame mount receptacle. Do not force the battery onto the receptacle; slowly align and push the battery down into the receptacle. Ensure the battery has been properly secured to the bike before each use by carefully pulling upwards on the battery with both hands to test the security of the attachment of the battery to the mount.

Charge Your E-Bike

Before using the electric bike, you must fully charge the battery.

Charging Port

1. Remove the rubber cover on the charging port on the right side of the battery.
2. Ensure the battery is off, by inspecting the power switch markings.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Charging the Battery Off the Bike

The battery can be charged off the bike. To remove the battery, see the previous remove battery section for details, and then carefully pull the battery up until the battery detaches from the receptacle.

1. Remove the rubber cover on the charging port on the right side of the battery. Ensure the battery is off, by inspecting the power switch markings.
2. Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Display and Setting

LCD Display Controls

SPEED MODE: Average speed (AVG SPEED), maximum speed (MAX SPEED), real-time speed (RT SPEED).

SPEED UNIT: Km/h and MPH.

POWER LEVEL: This icon indicates how much battery life you have left.

ERROR: will be displayed when a fault is detected.

DISPLAY BACKLIGHT: will be displayed when the backlight function is turned on.

PEDAL ASSIST LEVEL: 0-3, Display the current power assisted mode.

RIDING INFORMATION: TRIP (a single trip), ODO (odometer data), TIME (riding time), POW (power).

LCD Display Operations

Setting Mode: When the bike is on, press and hold + and - buttons at the same time to enter the setting mode.

1. In the setting interface, you can short press + or - to add or subtract the setting value, the parameter will blink after modification, after selecting the set value:
   1. Long press M to save the current value.
   2. Short press M to switch to the next parameter and save the set value of the previous parameter at the same time.

Settings Table

Note: Please do not change the setting values of P09-P20, contact Heybike if you have any questions.

Troubleshooting

! When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.

Using aftermarket tires or inner tubes, not provided by Heybike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heybike Product Support. Email: support@heybike.com

Specifications

FAQS

1. What if the E-BIKE arrived missing accessory or broken part?
   A: Please take a photo and send to Heybike Support Team by sending email: support@heybike.com and Heybike Support Team will reply you soon and send correct accessory or part replacement.
2. Will my bike arrive assembled?
   A: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the rest part.
3. What can I do if something goes wrong with my e-bike during the warranty?
   A: Heybike believes that communication is the best way to solve the problem. Please contact Heybike in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID.

Error Code

Limited Warranty

30-DAY SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel.

Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; Accept exchange new product or partial refund.

Heybike will deduct the shipping fee or restocking $200/pc when making a refund for non-defective products-longer needed Products.

For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that cannot be verified.

Received products that have damage determined to have been caused by the end-user maybe subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, contact Heybike Service Team at support@heybike.com
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Heybike, (a) without an RMA from Heybike, (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant the operation of the product will be uninterrupted or error-free.

• Only the original owner of an ebike purchased from Heybike's online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the "Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heybike that is not an ebike.

Contact Us

Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your HEYBIKE.

Scan the QR code and join our Facebook Group. Share your riding experience with other rides and get an exclusive bonus!

HEYBIKE LTD

e heybike.com

support@heybike.com

100N HOWARD STSTER, SPOKANE, WA, UNITED STATES