This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet ...
HP LASERJET Enterprise M610, M611 and M612 SERIES Firmware Readme Product Name(s): · HP LaserJet Enterprise M610dn · HP LaserJet Enterprise M611dn · HP LaserJet Enterprise M611x · HP LaserJet Enterprise M612dn · HP LaserJet Enterprise M612x Model Number(s): 7PS82A · 7PS84A · 7PS85A · 7PS86A· 7PS87A This document contains information for the firmware revision number: Firmware Datecode: 20200807 Firmware Revision: 2411097_060466 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1 Description -- What is included in the Firmware bundle? -- Who needs this firmware? -- Determining the current version level of your firmware Enhancements and Fixes provided with this firmware revision Enhancements and Fixes provided with the previous revision(s) Installation Instructions -- Additional Information to know -- Using the Embedded Web Server -- Using the Walk up USB port -- Web JetAdmin FutureSmart Level Switching Procedures -- Embedded Web Server (EWS) -- Device Control Panel -- Web JetAdmin System Requirements Technical Assistance Customer Support Internet Additional Information Legal Statements -- Trademark Notices -- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English) -- License and Copyright Description This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates. This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on hp.com. What is included in a Firmware bundle? The HP LaserJet printer firmware update file available from the HP web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine and all connected accessories are upgraded. Who needs this firmware? Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc. provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site. Determining the current version level of your firmware To determine the current level of firmware installed on the device: Go to the printer's or MFP's control panel. 1. Go to the printer's control panel. 2. Select the Reports application. 3. Select the Configuration/Status Pages menu. 4. Select the Configuration Page option. 5. Select the Print. On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this: Firmware Datecode: 20170407 Firmware Revision: 2403302_006075 IMPORTANT NOTE: This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device. Enhancements and Fixes provided with this Firmware revision The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200807 Firmware Revision: 2411097_060466 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1 For information on HP Security Bulletins addressed by firmware releases, please visit: https://support.hp.com/security-bulletins To initiate a subscription to receive future HP Security Bulletin alerts via email, visit: https://www.hp.com/go/alerts ENHANCEMENT: Base: The Embedded Web Server Security Log now provides access to device generated Syslog event information. The log stores all generated syslog event messages to an internal file that can be exported from the device EWS Security page. Added support for the HP Smartcard NIPRNet Solution for US Government to now authenticate automatically using the Signature or PIV-Authentication certificate. The preferred certificate for authentication is configured using the Prefer-GSC-IS over PIV card setting. Security/Authentication: No New Updates Embedded JetDirect: No New Updates FIXES: Base: Jobs may not get duplexed when media is loaded short edge feed in certain cases. The Date and Time stamp within the Service Event logs can be different compared to the actual time, depending upon the time zone the printer is set to. The device status of "Printer is low on toner/ink" displays in the Window's printer spooler when a long-life consumable, such as an image drum or fuser, is in a low status. 49.4A.04 error may occur intermittently when printing from certain types of customized applications. Some media type strings are displayed incorrectly in Japanese language. If an export file is created with the Import/Export feature where the "Local quota and job accounting settings" is checked and the "Local Quota" setting in the Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings > Local Quota) then the "Local Quota" setting in the EWS will no longer be available in the EWS after the import. A device administrator may be unable to access secured Embedded Web Server features when a third-party Authorization proxy is registered. Card Reader may fail after a power cycle and will require the device to be registered again before it works. A 49.4A.04 error may occur when printing certain types of PostScript files. The Job Log does not display the full name of a Printed job. Security/Authentication: An intermittent 33.05.18 Security Alert may occur during a device power cycle. LDAP with secure connection fails on server with Channel Binding enabled A corresponding Event Log entry is not created when a Syslog event message is sent for a Potential Intrusion Detection event. Embedded JetDirect: The device may become unresponsive in the morning or after long idle periods which will require a power cycle. The Current Settings page when printed in the Polish language is using incorrect structure and words. The connection screen in Polish language is not localized correctly. Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials when WiFi Direct is enabled The Remote Control Panel feature will not load properly when using a Remote Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMc), device. Current firmware revisions included in this firmware bundle: DEVICE FIRMWARE REVISION COMPONENT FIRMWARE VERSION HP LASERJET M610, M611, M612 SERIES Firmware Datecode: 20200807 Firmware Revision: 2411097_060466 Embedded JetDirect: JSI24110014 DC Controller Version 5.104 Optional Trays Version 4.108 HP Fleet Release Designation Original Release FutureSmart 4.11.0.1 MD5 checksum for .bdl file b86f29685129333e332f1ecb47cddd39 Enhancements and Fixes provided with this Firmware revision The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200205 Firmware Revision: 2410035_055359 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1 For information on HP Security Bulletins addressed by firmware releases, please visit: https://support.hp.com/security-bulletins To initiate a subscription to receive future HP Security Bulletin alerts via email, visit: https://www.hp.com/go/alerts ENHANCEMENT: Base: No New Updates -- Original Release Security/Authentication: No New Updates -- Original Release Embedded JetDirect: No New Updates -- Original Release FIXES: Base: No New Updates -- Original Release Security/Authentication: No New Updates -- Original Release Embedded JetDirect: No New Updates -- Original Release Current firmware revisions included in this firmware bundle: DEVICE FIRMWARE REVISION COMPONENT FIRMWARE VERSION HP LASERJET M610, M611, M612 SERIES Firmware Datecode: 20200205 Firmware Revision: 2410035_055359 Embedded JetDirect: JSI24100003 DC Controller Version 5.103 Optional Trays Version 4.108 HP Fleet Release Designation Original Release FutureSmart 4.10.0.1 MD5 checksum for .bdl file 9bc53324114c20f84224d4e9639628e3 No Previous Releases -- Original Version Installation Instructions NOTE: Please be aware that an update in some circumstances may require 10 minutes or more to complete. You can send the firmware update to a device at any time; the device will wait for all I/O channels to become idle before cycling power. Please print a configuration page prior to performing any firmware update. To print the configuration page: 1. Go to the printer's control panel. 2. Select the Reports menu. 3. Select the Configuration/Status Pages menu. 4. Select the Configuration Page option. 5. Select the Print. On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this: Firmware Datecode: 20170407 Firmware Revision: 2403302_006075 The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host computer sending the update and the I/O method (USB or network). The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the firmware job in the queue will be printed before the update is processed. NOTE: When the update process has completed the LaserJet will need to be rebooted. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed. Additional information to know The firmware file will be in the following file format "xxxxxxx.bdl" where "xxx" indicates the firmware file name and the ".bdl" is the files extension. This file requires an interactive update method. You cannot update the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device. How to perform firmware upgrades. Embedded Web Server: (control panel is at a Ready screen) After uncompressing the file you will see a xxxxxxx.bdl file. 1. Open an Internet Browser Window. 2. Enter the IP address in the URL line. 3. Select the Firmware Upgrade link from within the General tab. 4. Select Choose File and browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file. 5. Select the Install button to perform the upgrade. NOTE: Do not close the Browser Window or interrupt communication until the Embedded Web Server displays the Confirmation Page. 6. The printer will automatically reboot unless you are downgrading. If downgrading Firmware you will be prompted to select the Rollback option. NOTE: Please be aware that an update in some circumstances may require 10 minutes or more to complete. Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed. Walk-up USB thumb drive: (Standard control panel menu) After uncompressing the file you will see a xxxxxxx.bdl file. 1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive). NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive. 2. Turn the printer ON. 3. Select the Support Tools menu. 4. Select the Maintenance menu. 5. Select the USB Firmware Upgrade menu. 6. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB port on the front control panel of the product. 7. Select the xxxxxxx.bdl file you would like to use. NOTE: If there is more than one xxxxxxx.bdl file on the storage device, make sure that you select the correct file for this product. 8. Select the Install button on the bottom of the screen. 9. Select the Upgrade, Re-install or Downgrade option depending on the task you are performing. The firmware upload process will begin. When the upload is complete, the printer will reboot automatically and start the upgrade process. NOTE: The upgrade process may take up to 10 minutes to complete. Please do not interrupt the updating process. Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed. Pre-Boot walk-up USB thumb drive: (control panel Pre-Boot menu) NOTE: Only to be used if the printer is not able to boot to READY After uncompressing the file you will see a xxxxxxx.bdl file. 1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive). NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive. 2. Turn the printer ON. 3. Press the "X" button or middle of the Touch Screen when you see the "1/8" under the HP logo. 4. Press the Down arrow to highlight Administrator, and then press OK. 5. Press the Down arrow to highlight Download, and then press OK. 6. Insert the portable USB storage device with the xxxxxxx.bdl file on it. 7. Press the Down arrow to highlight USB Thumbdrive, and then press OK. 8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press OK. NOTE: Please make sure the firmware file is located in the root directory of the flash drive. If you have more than one .bdl file on your USB flash drive, select the file you want loaded and press OK. Please be patient since this may take up to 10 minutes to complete. 9. When the message Complete appears on the control panel display, power cycle the printer. 10. The printer will start the upgrade process and will continue to boot to the Ready state. NOTE: Please be patient since this may take up to 10 minutes to complete. Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed. Web Jetadmin (Supported with version 10.4 SR1 with FP4 or newer) Please visit www.hp.com and type "Web Jet Admin" in the "Search" Box to find more information about new releases of Web Jetadmin and the release note information for those releases. Upgrading Firmware: 1. Start Web Jetadmin 10.4 SR1 with FP4 or newer 2. From the "Device Management" section, select "All Devices" (or the appropriate device group). An "All Devices" list will appear in the center window. 3. Find your device in the list, or type the IP address of the device in the Quick Device Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top. 4. If your device list is sorted my model number, you may select multiple devices with the same model number by Control-Click or Shift-Click. 5. Right-click on the device and select "Upgrade firmware...". 6. An Upgrade Firmware window will appear. Select "Device firmware" and click "Next" 7. A list of available firmware will appear. If the correct version is listed, click "Next", and the upgrade process will start. NOTE: If the correct firmware version does not appear within the list, you will need to manually upload it into WJA. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a firmware file from your local PC to WJA 10.4 SR1 with FP4 or newer Uploading new firmware files into WJA: 1. Click on "Firmware/Firmware Repository" in the "Device Management" pane 2. A "Firmware Repository" window will appear in the center of the screen 3. Click on "Upload" in the upper-right of the window 4. Browse to the .bdl file on your local PC 5. Click "Upload" 6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete steps 2 through 6. NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again. System Requirements The Firmware upgrade process requires a network or USB port connection. Technical Assistance Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer. Customer Support See your printer's user guide or call your local authorized HP dealer. Internet An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice. URL for HP LaserJet M607, M608 and M609 Series and Support: URL for Firmware downloads: www.hp.com/support/ljM610 www.hp.com/support/ljM611 www.hp.com/support/ljM612 URL for Support: http://www.hp.com/go/support Additional Information Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support. Legal Statements Trademark Notices MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. PostScript is a registered trademark of Adobe Systems Incorporated. Quark and QuarkXpress are trademarks of Quark Inc. Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc. The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Novell is a registered trademark of Novell, Inc., in the United States and other countries. Netscape Navigator, is a registered trademark of Netscape Communications Corporation in the United States and other countries. License and Copyright © Copyright 2020 HP Inc., L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained hereinMicrosoft Word for Microsoft 365