Olive Union

Step 1: Check The Olive And Accessories

• Olive unit (Left ear x1, Right ear x1)
• Charging Case x1
• USB Type-C cable x1
• Urethane eartips x4 (S/L size 2 each; Size M is attached to the left and right sides at the time of purchase. S-size: Red / M-size: Green / L-size: Blue)

Note: Please make sure to use the included cable.

Step 2: Charging Your Olive

1. Put the Olives into the charger, close the lid, connect the cables, and charge for 1 hour.

Charging Indicator: The LED lights will flash quickly.

Charging Completed Indicator: The LED lights will flash slowly.

Charging Case Battery Level: The amount of remaining charge in the Olive Charging Case can be checked by opening the case and looking at the LED light display below:

• 0-25%: One LED lit
• 26-50%: Two LEDs lit
• 51-75%: Three LEDs lit
• 76-100%: Four LEDs lit

Charging on the Go: Your Olive can be charged at anytime by returning them to the portable Charging Case. The Charging Case can hold approximately 2 full charges, and both earbuds can be fully recharged in around 1 hour.

(Optional USB AC Adaptor sold separately)

Step 3: Wearing Your Olive

For an authentic sounding Olive experience, make sure to choose the best fitting eartip and install it correctly.

1. Remove the Olive from the case and grasp it from the sides. Be careful not to touch the touchpad. The [R] symbol at the bottom of the earbud indicates the right earpiece.
2. Pinch the urethane ear tip with your fingers so it shrinks. It will expand once fit into your ear, creating a tight fit and seal.
3. Insert the Olive Pro into your ear canal, gently twisting and rotating them to ensure a deep and secure fit.
4. Please attach the earpiece firmly to the back of the Olive.

Troubleshooting Fit: If Olive doesn't fit your ears, finding the right fit is very important. Make sure to try all 3 sizes (S, M, and L) to find the best comfort and fit.

Step 4: Powering On Your Olive

1. With the Olive in the charging case, open the lid of the charging case, and the Olive automatically powers on. Place the olives in the charging case and close the lid to turn the Olives off.
2. After charging your Olive, please try the touchpad functions:

• Turn on Hear mode: Press and hold the right ear for a long time.
• Turn off Hear mode: Press and hold the left ear for a long time.
• Lower volume: Tap the right ear twice.
• Raise volume: Tap the left ear twice.

Step 5: Install the Dedicated Olive Application

While your new Olive may perform well on its own, use it with the "my Olive" App to experience the full potential of your Olive. Follow the instructions below to download the "my Olive" App.

1. Please open your smartphone's camera app.
2. Aim the camera at the QR code [QR code image description: A square black and white pattern]. Once read, the "my Olive" App download screen should appear.
3. Please tap the pop-up or link that appears to transition to the "my Olive" App installation screen.

If you're having trouble reading the QR Code: Please search for "my Olive" in the App Store or Google Play and download the apps shown [App icons description: Olive Smart Ear for iPhone/iPad and Android].

Try Olive's exclusive app right now.

Step 6: Registering Your Olive With The "my Olive" App

1. Open the "my Olive" App and follow the instructions on the screen to begin registration.
2. When the Bluetooth connection screen appears, touch 'Go to Settings'. When the smartphone's Bluetooth settings screen opens, follow the guide below to pair Bluetooth.
3. Once Bluetooth connection is complete, return to the "my Olive" App and continue to follow instructions.
4. If [checkmark symbol] is displayed, then your Olive has successfully been registered!

What if the connection failed and I can't complete registration? Please refer to "Bluetooth connection does not work/disconnects in the middle" in the Bluetooth Connection Troubleshooting section.

Bluetooth Connection Troubleshooting

If Bluetooth is not connected or disconnected, reset the Bluetooth connection on your smartphone.

For iPhone

1. Settings > Open Bluetooth
2. Touch the [info icon] on the right side of Olive (****) under "MY DEVICES".
3. Touch "Forget This Device".
4. The Olive (****) App will also be automatically removed.
5. Uninstall and reinstall the "my Olive" app.
6. Please try pairing again.

For Android

1. Settings > Connected Devices > Bluetooth
2. Under Paired Devices, [Touch the Mark at the Right Side of Olive(xxxx)].
3. Touch "Unpair".

General Pairing Steps:

• iPhone/iPad: Go to Settings > Bluetooth. Turn on "Bluetooth". Tap "Olive (****)" from "OTHER DEVICES".
• Android Smartphone/Tablet: Go to Settings > Bluetooth. Slide the "Bluetooth" button to turn it on. Tap "Olive (****)" from "Available devices".

If the above instructions do not help, please uninstall the "my Olive" app, restart your smartphone, and try again from the beginning.

Additional questions: Answers to other FAQ are posted on the product website: https://www.oliveunion.com/us/faq/

Step 7: Using Your "my Olive" App

The "my Olive" App comes with a variety of functions that will help take your Olive experience to the next level.

• Home Screen: Here you can access your hearing report for a detailed rundown on just how much sound and noise you've recently been exposed to and whether it's unhealthy or not. Displays hearing average and music average.
• Control Screen: Run your hearing diagnostics and optimize your equalizer settings for personalized hearing. You can also switch modes (Custom, Talk, TV, Outdoor), adjust or control external sounds (Hear-Thru, Noise Reduction), and more. Displays volume levels and hearing mode settings.
• Training Screen: Learn the ropes and get the most out of your Olive with easy-to-follow explanations on how to use the "my Olive" App. Includes hearing training modules to help you get acquainted with sound easily and keep your ears from getting tired.

Description of Symbol

• Warning Symbol indicates information that, if ignored, could possibly result in serious illness or even death.
• Caution Symbol indicates information that, if ignored, could possibly result in personal or property damage.
• Prohibition Symbol indicates usage or action that should be avoided.

Handling of the main unit, charger, and other accessories

• Warning: Never attempt to disassemble, remodel, or repair the product yourself. There is a possibility of fire and/or injury.
• Do not use at unnecessarily loud volume. Use at a high volume for extended periods of time may cause hearing loss or exacerbate existing hearing loss.
• Do not expose this product to water, liquids, or moisture. Do not use wet hands to handle the product. Contact with liquids may result in electrical shock, failure, and injury.
• Do not attempt to use with outlets or outlet strips that would exceed the safe, rated value. Overloading an electrical circuit can result in fires.
• Caution: Do not hit, crush, or use excessive force with the product. Also, do not handle the parts roughly, such as forcibly pulling them. Rough and improper use can cause damage, electric shock, fire, and accidents.
• Storage: Storage in the following places may cause electrical shock and failure and should be avoided: Areas with extremely high or low temperatures; Close to heat sources and fire such as heating appliances; Hot or humid places such as bathrooms; Very dusty areas; Outdoors or in direct sunlight; Near harmful substances; Near slippery substances (grease, oil, etc.).

If you experience or notice any of the following, stop using the product immediately.

Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.

• The product is broken or degraded.
• The product is damaged by chemicals.
• The product is deformed by heat.

Usage Restrictions

Use of the product in the following ways can cause unexpected accidents, injuries, or physical damage. Do not allow children or people who require supervision to use. Furthermore, the product contains small pieces which should be kept out of reach of children due to choking hazard.

• Do not lend or borrow this product.
• Do not continue to use if broken or damaged.
• Do not use while sleeping.

Check before use

If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis:

1. Has damage or deformity due to surgery, injury, etc.
2. Otorrhea has occurred within the last 90 days due to otitis media.
3. Has experienced sudden or progressive hearing loss within the last 90 days.
4. Has experienced hearing loss in one ear or the other within the last 90 days.
5. Has experienced acute or chronic dizziness.
6. Has lots/unusual amounts of earwax.
7. Has eczema, pain, or discomfort in the external auditory meatus.
8. Has abnormal air bone conduction in hearing at 500, 1000, and 2000 Hz.

Care Procedures

Before and after use, clean the main body with a dry and clean cloth or brush.

About Product Disposal

Please dispose of the product in an appropriate way according to the instructions of the local government or municipality.