Alwyn Home Turberville dcvf1030 Platform Bed Frame

Return Policy

We believe you will absolutely love your new foundation. If for some reason you want to return it, please contact us directly before returning the product to the retailer. Our Customer Service organization can answer most concerns and assist you with any questions about your new foundation. The item must be returned within 30 days of delivery for a full refund. The item must be returned in good condition, in its original box, with all original proof of purchase, parts, and accessories.

Limited Warranty

Please read this Limited Warranty carefully. To maintain your warranty, you will need to comply with the conditions stated here. This warranty covers manufacturing defects only and does not cover damages resulting from misuse.

1. Please register your product with customer service to receive up-to-date warranty and product information.
2. Your new foundation comes with a 5-year warranty against manufacturing defects, starting from the date of purchase. No warranty will be honored without an original sales receipt. The warranty and financial responsibility of the manufacturer apply only to the foundation itself and do not extend to any mattress placed on the foundation.
3. Manufacturing defects include circumstances where the foundation has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth, flat, rigid surface. If you encounter a manufacturing defect, stop using this product immediately and call customer service. Please note that it is not uncommon for some short metal welds to become loose in transit or during normal use. A manufacturing defect for these welds is considered to be 5 or more loose welds at the time of purchase. The manufacturer cannot be responsible for improper assembly by the consumer.
4. This warranty applies only when the foundation has been properly used by consumers who purchased it from authorized dealers as a new product. Proper use means using the foundation on a level surface where all legs touch the floor with an equal distribution of weight. Proper use also means the foundation was not abused by the consumer, as defined by the manufacturer. This warranty does not constitute an agreement to replace other parts.
5. If the foundation fails due to manufacturing defects, the manufacturer will repair or replace it at its discretion. The manufacturer reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or foundation.
6. In the event the foundation needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the consumer.

Components

The following components and hardware are required for assembly:

Visual: Exploded view diagram showing how metal frame components connect to form the base structure. Illustrates general assembly order and how parts A, B, C, D, F, and G fit together, with slats (E) placed on top.

Assembly Instructions

Follow these steps carefully to assemble your bed frame.

Step 1: Prepare Components

Gather 2x part A, 2x part B, and 1x part F.

Visual: Parts A, B, and F laid out. ➡️

Step 2: Attach Part D to Part A

Attach part D to part A using 8x Screw 1, 1x Screw 3, and 8x Screw 4. Use Wrench 5. Ensure correct orientation of parts.

Visual: Part D attached to part A with screws and wrench. ? Close-up shows screw insertion points. ✔️ Correct assembly, ❌ Incorrect assembly.

Step 3: Attach Part B to Part A

Attach part B to part A using 8x Screw 2 and 1x Screw 3. Ensure correct orientation of parts.

Visual: Part B attached to part A with screws. ? Close-up shows screw insertion points. ✔️ Correct assembly, ❌ Incorrect assembly.

Step 4: Attach Part F to Part B

Attach part F to part B using 2x Screw 1 and 1x Screw 3.

Visual: Part F attached to part B with screws. ➡️

Step 5: Attach Part C to Part A

Attach 2x part C to part A using 4x Screw 1 and 1x Screw 3. Ensure correct orientation of parts.

Visual: Parts C attached to part A with screws. ? Close-up shows screw insertion points. ✔️ Correct assembly, ❌ Incorrect assembly.

Step 6: Attach Part G to Part A

Attach 2x part G to part A using 2x Screw 1 and 1x Screw 3.

Visual: Parts G attached to part A with screws. ➡️

Step 7: Place Bed Slats

Place 20x part E (bed slats) onto the assembled frame.

Visual: Bed slats (part E) being laid across the assembled frame. ⬇️

Step 8: Final Tightening

If bed slats do not fit properly, loosen screws and then retighten them securely. Ensure all screws are properly tightened.

Visual: Assembled frame with focus on tightening screws. ✔️ Properly tighten all screws.