RESIDENTIAL Z500 TREADMILL

Important Information & Contact

Note: All products shown are prototypes. Actual products may vary. Specifications, features, and software are subject to change without notice. For the most up-to-date manual, visit: shop.truefitness.com/customer-service/user-manuals/

Contacting TRUE Support Team

For pre or post-installation questions, call Monday - Friday 8:30 am - 5:00 pm (CST):

• Commercial Direct Customers and Corporate Accounts: 800.868.8783 | service.direct@truefitness.com
• Retail Customers and Distributors: 800.883.8783 | service@truefitness.com
• Service International: int.service@truefitness.com

When contacting TRUE, please have the following ready:

• Serial Number of Unit
• Contact Information (Full Name, Email, Phone Number)
• Address of Facility or Residence
• Detailed Description of Symptom (with pictures or video if applicable)

Note: Authorized service providers can use portal.truefitness.com.

Contacting TRUE Sales Team

For product inquiries, call:

• Phone: 800.426.6570
• Email: sales@truefitness.com
• Hours: Monday - Friday 8:30 am - 5:00 pm (CST)

Reporting Freight Claims or Parts Damage

Severe Damage: Refuse shipment. Contact TRUE product support (800.883.8783) or sales support (800.426.6570) to notify them. A replacement shipment will be sent.

Slight Damage: Sign bill of lading as damaged. Gather serial number, model number, description of damage, and photos. Contact TRUE product support (service@truefitness.com | 800.883.8783) or sales support (sales@truefitness.com | 800.426.6570).

Concealed Damage: Notify the carrier immediately. Gather serial number, model number, description of damage, and photos. Contact TRUE product support (service@truefitness.com | 800.883.8783) or sales support (sales@truefitness.com | 800.426.6570).

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS -- SAVE THESE INSTRUCTIONS

This equipment is intended for in-home use only. Do not use in any commercial, rental, school, or institutional setting.

• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. Stop and consult your physician if you feel faint, dizzy, or experience pain.
• Obtain proper instruction prior to use.
• For indoor use only. Do not use outdoors.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected, replaced, or tightened.
• Do not wear loose or dangling clothing.
• Use care when mounting or dismounting.
• Read, understand, and test emergency stop procedures before use.
• Disconnect all power before servicing.
• Do not exceed maximum user weight of 300 lbs / 136 kg.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling.
• All exercise equipment is potentially hazardous. Failure to pay attention could result in death or serious injury.

❗ DANGER: To reduce the risk of electric shock, always unplug this product when not in use, before cleaning, or attempting maintenance. Do not handle the plug with wet hands.

❗ WARNING: Heart rate monitoring systems may be inaccurate. Over exercising may result in serious injury or death. If you feel faint, stop exercising immediately.

❗ WARNING: To reduce the risk of burns, fire, electric shock, or injury to persons:

• Health-related injuries may result from incorrect or excessive use.
• TRUE STRONGLY recommends seeing a physician before starting an exercise program, especially if you have a family history of heart disease, are over 45, smoke, have high cholesterol, are obese, or haven't exercised regularly. Consult a fitness professional on correct use.
• Equipment should be taken out of use immediately if it fails to work properly or when a warning is presented electronically.
• Basic precautions should always be followed.
• Use this equipment only for its intended use as described in this manual.
• Do not move the equipment by lifting the console. Do not use the console as a handlebar.
• This product can expose you to chemicals including Toluene and Acrylamide, known to the State of California to cause Cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
• Keep equipment stable on flat ground.
• Risk of personal injury - crushing hazard when equipment is in operation. Keep feet, hands, and fingers away from moving parts.
• Replace warning labels that may be worn, damaged, or missing.
• Replace any non-working or damaged components; remove the unit from service until repaired.
• Do not operate the equipment while covered with a blanket, pillow, plastic, or anything that insulates or stops airflow. Keep air openings free of lint, hair, or obstructing material.
• To avoid serious injury, remove and store the power cord when the machine is not in use.
• This appliance should never be left unattended when plugged in.
• Do not use any type of extension cord.
• Never operate a TRUE product if it has a damaged power cord or plug, or if it has been dropped, damaged, or partially immersed in water.
• Use a TRUE AC power cord or AC/DC adapter only.
• Position the product so the power cord plug is accessible.
• Keep the power cord away from heated surfaces. Do not pull by the power cord or use it as a handle. Do not run it along the side or under the equipment.
• If the electrical supply cord is damaged, it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person to avoid a hazard.
• This product must be connected to a properly grounded electrical outlet.
• To disconnect, turn power OFF at the ON/OFF switch (if applicable), then remove the plug. ( ON ) means the machine power is ON and ( OFF ) means the machine power is OFF.
• Never insert objects into any openings. If an object drops inside, turn off power, unplug the cord, and carefully retrieve it. Contact TRUE product support if the item cannot be reached.
• Any changes or modifications could void the product warranty.
• Do not use in areas where aerosol spray products are used or where oxygen is administered, as these create a danger of combustion and explosion.
• Do not use outdoors, near water, while wet, or in areas of high humidity or extreme temperature changes.
• Close supervision is necessary when used near children under 15, or disabled persons.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed by a person responsible for their safety.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats, or spikes. Ensure no stones are embedded in soles. Do not use in bare feet. Keep loose clothing, shoelaces, and towels away from moving parts.
• To avoid injury, attach the safety clip to clothing before use.
• When mounting, ensure the treadmill belt is not running.
• Use handlebars to maintain balance when mounting/dismounting and for stability while exercising.
• To avoid injury, stand on the side rails before starting.
• While in use, proceed at a speed that can be safely maintained, with the ability to engage the safety key to stop the belt if necessary.
• Avoid bystanders being struck or caught between moving parts by ensuring they are out of reach.
• Do not use typing or web surfing features at excessive speeds. Always stabilize yourself. (Varies by console option.)
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are recommended.
• Always follow console instructions for proper operation.
• Do not use contact heart rate grips as a handlebar.
• Avoid exiting equipment while the tread belt is in motion.
• Never walk or jog backwards.
• Allow only one person at a time on the equipment while operating.
• Do not allow animals on or near the equipment while in operation.
• To avoid serious injury, do not touch the incline rack while the equipment is in use.
• To avoid serious injury, do not touch the belt while the equipment is in use.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Do not use if you have a cold or fever.
• Do not change incline by placing objects under it.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
• Do not remove the motor cover or you may risk injury due to electric shock. Contact TRUE product support if the motor area needs servicing.
• Noise emission under load is higher than without load. A-weighted emission sound pressure level at the trainer's ear: 67 dBA.

Power Requirements

Read and understand all instructions before plugging any TRUE power cord into an electrical outlet.

Dedicated Line

This product requires a dedicated line without GFCI (Ground-Fault Circuit Interrupter) or AFCI (Arc-Fault Circuit Interrupter). GFCI and AFCI protection is not required for receptacles on a dedicated branch circuit located and identified for a cord-and-plug-connected appliance, such as a treadmill. A dedicated line assures adequate power for safe operation over the product's life.

Grounding Instructions

This product must be grounded. If it malfunctions or breaks down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

❗ DANGER:

• Improper connection of the equipment grounding conductor can result in risk of electrical shock.
• Check with a qualified electrician or service provider if you are in doubt about grounding or dedicated line installation.
• Seek a qualified electrician for any modifications to the cord or plug. TRUE is not responsible for injuries or damages from cord or plug modification.
• To reduce the risk of burns, fire, electric shock, or injury, connect each product to a properly grounded 110V or 220V electrical outlet. The voltage required is on the serial number decal.

Some TRUE products require a circuit rated 110V, 60 Hz, and 20 amps. Most residential homes have 110V, 60 Hz, 15 amp circuits. If your unit requires a 20 amp outlet, contact an electrician to install a dedicated 20 amp circuit prior to use.

110 Volt: This model is for use on a nominal 110V circuit and has a grounding plug. Make sure the product is connected to an outlet with the same configuration as the plug. No adapter should be used.

Space Requirements

TRUE recommends leaving a minimum of 24" (61cm) on each side of the equipment and a 79" (200cm) safety zone at the rear.

Diagram Description: A rectangular area is shown with the treadmill in the center. Dimensions are marked: 24 inches (61 cm) on the left, 24 inches (61 cm) on the right, and 79 inches (200 cm) at the rear. There is also a 24-inch (61 cm) space indicated at the front.

Specifications

• Dimensions (L x W x H): 72" L x 28" W x 50" H / 183 cm x 71 cm x 127 cm (without console)
• Dimensions (L x W x H): 72" L x 28" W x 56.3" H / 183 cm x 71 cm x 143 cm (with console)
• Machine Weight: 225 lbs / 102 kg
• Maximum User Weight: 300 lbs / 136 kg

Warning Decals

❗ WARNING: Replace warning labels that may be worn, damaged, or missing.

To replace any worn or missing decals, contact TRUE product support: service@truefitness.com | 800.883.8783.

Diagram Description: Locations for console serial number and base serial number are indicated on the unit.

Compliances

This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.

Proper Use

How to Use the Safety Key

The safety key is a tethered device that attaches to the user and the treadmill. Removal stops belt motion to prevent injury if the user is unable to continue.

1. Attach the safety clip to your clothing before each workout and when the treadmill is in use.
2. Attach the magnetic safety key to the treadmill.

Diagram Description: Shows a safety clip attached to user's clothing and a magnetic safety key attached to the treadmill console area.

❗ CAUTION: To prevent potential injury, the safety key must be attached to the treadmill and clipped to the user. The machine will not operate if the safety key is not attached.

Assembly Instructions

Note: Supplemental video available at TRUEFitnessservicevids.

Preassembly Checklist

Basic Guidelines:

• After removing from packaging, place on a clean, level surface.
• Ensure the electrical cord easily reaches a grounded three-pronged outlet.

❗ DANGER: Do not use an extension cord or ungrounded outlet. The ground helps prevent electrical damage and enhances safety. Check with a qualified electrician if unsure about grounding. Do not modify the provided plug; have a proper outlet installed by a qualified electrician.

❗ CAUTION: Use caution when assembling. Unpacking and assembly is a two-person task. Avoid damage to the product during unpacking; DO NOT use a box cutter or slice into packaging.

Verify Box Contents

If you have questions or missing parts, contact product support: service@truefitness.com | 800.883.8783.

Tools Needed for Assembly

• Included: 5mm and 6mm Allen Wrenches, 8mm T-Handle Allen Wrench
• Not Included: #2 Phillips Screwdriver, Adjustable Wrench, Wire Cutters, Level

Box Contents

Hardware Pack Contents

Assembly Steps

Step 1: Remove Motor Cover and Motor Cover Caps

• Use a #2 Phillips Screwdriver.
• Remove nine (9) screws securing the motor cover and caps. Remove and set aside covers.

Step 2: Attach Pedestal Assemblies

• Use a 5mm Allen Wrench.
• Remove twist ties and gently pull cables from pedestals.
• Slide pedestals into the frame. Carefully route cables, ensuring they are not pinched and kept away from moving parts.
• Loosely attach pedestals with twelve (12) hex screws and washers. Do not fully tighten until Step 5.
• ❗ CAUTION: AVOID DAMAGE! ALWAYS KEEP CABLES AWAY FROM MOVING PARTS!

Step 3: Connect Lower Cable

• Carefully connect the I/O communication cable to the lower control board.

Step 4: Attach the Console Mount Assembly and Cup Holders

• Use a 6mm Allen Wrench.
• Remove twist tie and pull cable from console mount assembly.
• Connect the I/O communication cable from the left pedestal to the console mount assembly cable. Place console mount assembly onto pedestals. DO NOT pinch cables.
• Attach console mount assembly using four (4) M8 hex screws. Do not fully tighten until Step 5.
• Insert cup holders.

Step 5: Tighten Pedestal and Console Mount Assembly Hardware

• Use 5mm and 6mm Allen Wrenches.
• Fully tighten all hardware connecting pedestals to the console mount and base.
• Torque: 23 N-m (17 ft-lbs) for all twelve (12) hex screws.
• Tighten front screws before side screws for each pedestal/base connection.

Step 6: Attach Console and Safety Key, Connect Power Cord, Configure, and Calibrate

• Use a #2 Phillips Screwdriver.
• Secure the console to the console mast using pre-assembled hardware. (Note: Some screws may need to be removed and set aside).
• Connect console cables and ground cables, ensuring they are routed inside the mast.
• Connect the power cord and power on the treadmill.
• Attach the safety key magnet to the front of the treadmill.
• Follow console owner's manual instructions for base configuration and machine calibration.
• Note: Scan QR code for Console Manual (QR code not included in output).

Step 7: Attach Pedestal, Motor, and Cap Covers

• Use a #2 Phillips Screwdriver.
• Attach pedestal covers using two (2) screws.
• Attach motor and cap covers using the previously removed nine (9) screws.

Step 8: Level the Treadmill

• Verify the treadmill rests on the floor, not packaging.
• Use wing nuts on leveling feet to adjust until level. Fully tighten wing nuts once level.
• Note: Wing nuts should be adjustable by hand; use an adjustable wrench if necessary.

Step 9: Safety Key Use

• IMPORTANT! Read the entire Owner's Manual before any workout.
• Attach the safety clip to user's clothing at the beginning of any workout.
• Disengage the safety key when the treadmill is not in use.

Step 10: Test the Treadmill and Make Adjustments if Necessary

• Turn on the treadmill.
• Step onto the treadmill and place feet on straddle covers.
• Attach the safety clip.
• Press Start.
• When the treadmill starts, step onto the running belt.
• Set speed to 3 mph (5 kph) and incline to 0.5%.
• Verify belt is centered and feels smooth. If adjustments are needed, see RUNNING BELT ALIGNMENT (page 26) and TENSIONING THE RUNNING BELT (page 27).

Product Features

Base Overview

• Console Assembly: Allows workout setup and control.
• Contact Heart Rate Grips: Check heart rate without a chest strap (use below 4 mph for accuracy).
• Safety Key (E-STOP): Tethered device to stop belt motion in an emergency. Must be in place and attached to user. Treadmill will not operate without it.
• Belt: Moving surface; orthopedic belt decreases joint impact.
• Straddle Covers: Stationary covers on belt sides for safe straddling.
• Belt Adjustment Bolts: Adjust belt tracking and tension.
• ON/OFF Switch: Powers the treadmill on or off.
• Circuit Breaker: Safety device to protect from excessive electrical current.
• Power Cord Inlet: Connection point for the power cord.
• Leveling Feet: Adjustable system to level the treadmill.

Console Overview

• Console Display: Monitors/controls workouts and navigates features.
• Tablet Holder: Adjustable mount for mobile devices.
• Contact Heart Rate Grips: Check heart rate without a chest strap (use below 4 mph for accuracy).
• Safety Key: Tethered device to stop belt motion in an emergency. Must be in place and attached to user. Treadmill will not operate without it.
• Hold to Reset Key: Stops/Pauses a workout. Press and hold for five seconds to reset the unit.
• USB Port: Used to update console software.
• Warning Label: Important safety information.

Care and Maintenance

Perform minor maintenance tasks as described. Failure to maintain could void the TRUE Warranty. Always unplug the unit before cleaning or maintenance.

Inspection

Users should inspect the treadmill daily. Check for worn, frayed, or missing safety lanyards; replace immediately. Do not exercise without attaching the safety clip. Listen for slipping belts, loose fasteners, unusual noises, worn power cords, or other service needs. If noticed, obtain service and do not use until repaired.

IMPORTANT! If service is needed, turn off the unit, unplug the power cord, remove the safety key and clip, and store safely. Inform other users that service is required.

To order parts or request service, contact TRUE product support: www.truefitness.com | 800.883.8783 | service@truefitness.com

Cleaning the Equipment

• After Each Use: Wipe exposed surfaces with GymWipesTM or a damp cloth with mild detergent solution. Wipe console with LCD/screen cleaner or a damp cloth with isopropyl alcohol/water solution.
• Weekly: Vacuum dust/dirt under/around treadmill, motor cover vents, and straddle covers. Inspect belt for proper alignment and tension.

❗ CAUTION: Do not use acidic cleaners. Never pour water or spray liquids on any part of the treadmill. Allow to dry completely. Vacuum frequently under the unit. Use a soft nylon scrub brush for the running belt; do not clean directly underneath. Keep mechanisms clean for low friction operation.

Leveling the Treadmill

The treadmill has adjustable rear leveling feet. Ensure the running surface is level. Adjust rear feet if placed on an uneven surface, though extreme unevenness may not be fully compensated.

Note: Wing nuts should be adjustable by hand; use an adjustable wrench if necessary.

Adjusting the Equipment

Running Belt Alignment

Proper alignment ensures centered belt and smooth operation. Contact TRUE product support if unsure: www.truefitness.com | 800.883.8783 | service@truefitness.com

IMPORTANT! Damage from improper belt adjustments is not covered under warranty.

❗ CAUTION:

• Verify treadmill is level before adjustments.
• Use care when aligning; turn off treadmill, keep fingers clear of belt and rollers. The treadmill will not stop immediately if an object is caught.
• If chafing or damage is heard/seen, stop the belt immediately. Observe belt centering. Adjust if it drifts.
• Turn off treadmill using the power switch before adjustments. Do not adjust when someone is on the unit.
• Do not turn adjusting bolt more than 1/4 turn at a time. Over-tightening can damage the treadmill and over-stretch the belt.

IMPORTANT! Failure to align may cause belt to tear or fray, potentially voiding warranty.

To stop the running belt: 1. Press STOP key. 2. Turn treadmill off.

If the running belt is too far to the right side:

1. Locate the right side belt adjustment bolt in the rear end cap.
2. Turn the adjustment bolt clockwise 1/4 turn.
3. Turn treadmill on, start belt at 3 mph (5 kph) (off the unit).
4. Allow 2 minutes for self-adjustment. Repeat if necessary.

(Diagram Description: Arrows show moving the belt to the Left Side)

If the running belt is too far to the left side:

1. Locate the left side belt adjustment bolt in the rear end cap.
2. Turn the adjustment bolt clockwise 1/4 turn.
3. Turn treadmill on, start belt at 3 mph (5 kph) (off the unit).
4. Allow 2 minutes for self-adjustment. Repeat if necessary.

(Diagram Description: Arrows show moving the belt to the Right Side)

Tensioning the Running Belt

If slipping or jerking occurs, the belt may need tightening due to stretching. Contact TRUE product support if unsure: www.truefitness.com | 800.883.8783 | service@truefitness.com

IMPORTANT! Damage from improper belt adjustments is not covered under warranty.

❗ CAUTION:

• Verify treadmill is level before adjustments.
• Use care when tensioning; turn off treadmill, keep fingers clear of belt and rollers. The treadmill will not stop immediately if an object is caught.
• Turn off treadmill using the power switch before adjustments. Do not adjust when someone is on the unit.
• Do not turn adjusting bolt more than 1/4 turn at a time. Over-tightening can damage the treadmill and over-stretch the belt.
• If belt still slips after tightening, the drive belt may be loose. This requires a trained service person; contact TRUE product support.

To tension the running belt:

1. Press Hold to Reset.
2. Turn the treadmill off.
3. Locate adjustment bolts in the rear end caps.
4. On each side, turn the adjustment bolts clockwise 1/4 turn.
5. When both sides are within range, turn treadmill on and start belt at 3 mph (5 kph) (off the unit).
6. Allow 2 minutes for self-adjustment.
7. Check if belt is still slipping. Repeat if needed.

Lubricating the Treadmill

For optimal performance, TRUE recommends lubricating the running belt and deck with TRUE lubricant every 200 miles.

To lubricate:

1. Press STOP key.
2. Turn treadmill off.
3. Loosen belt adjustment bolts in rear end caps.
4. Lift belt and apply lubricant to the center of the deck.
5. Center belt and re-tension (see Tensioning the Running Belt).
6. Walk on treadmill at 3 mph (5 kph) for one minute to spread lubricant.

Contact your dealer or TRUE product support for proper lubrication.

Scheduling Preventative Maintenance

TRUE recommends scheduling quarterly preventative maintenance with a qualified service provider. Contact your dealer or visit www.truefitness.com.

Quarterly Preventative Maintenance Checklist:

• Record time, distance, and hours from console.
• Check error log in console.
• Check running belt and drive belt tension and tracking.
• Remove motor cover and vacuum debris from drive motor, speed sensor cage, motor control board, and heat sink.
• Move treadmill and vacuum underneath.
• Lubricate elevation pivot points, rear stabilizing feet, and lift motor screw.
• Lubricate running belt and deck.
• Inspect all fasteners.
• Inspect all electrical connections.
• Inspect all components for abnormal or premature wear.

❗ CAUTION: Only use TRUE authorized service providers. Using non-authorized providers could void the TRUE Warranty.

Long Term Storage

When the treadmill is not in use for an extended period, turn it off. Unplug the power cord and position it so it will not be damaged or interfere with people or equipment.

Additional Information

Troubleshooting

This information is for diagnostics only and is not all-inclusive. Technical specifications, error codes, and programming are subject to change. TRUE accepts no liability for reliance on this manual. Visit www.truefitness.com for the most recent manual version and contact TRUE product support (800-883-8783) for assistance.

Fault Codes

Refer to the tables below for fault codes, descriptions, causes, and corrective actions.

Wiring Diagram

A wiring diagram is provided on page 32 of the original document for technical reference.

Warranty Information

In Home Residential Warranty

*Frame is the serialized base of the unit and does not include paint or coatings.
**Labor is available for equipment located within United States and Canada.
***Wear Items include: batteries, covers, caps, badges, paint, pedal straps, toe clips, elliptical pedal inserts, foot pads, Coax/TV, HDMI, USB, mirroring or Ethernet connections, and safety key.

All TRUE Fitness products are warranted to the original registered purchaser against manufacturing defects in workmanship and materials for the specified periods under normal use and service.

Note: Standard shipping is included with warranty part replacement. Shipping for warranty frame or replacement is included for three years from the original purchase date.

Limited Warranty Exclusions:

• Damage or failure from improper assembly/installation, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance.
• Failure to follow instructions and warnings in the owner's manual.
• Software version upgrades, compatibility with third-party/aftermarket hardware, software, applications, or websites.
• TRUE's liability shall not exceed the actual amount paid for the product.
• Consequential, incidental, special, or punitive damages or losses.
• Some states/countries do not allow exclusion/limitation of incidental/consequential damages.
• TRUE will not assume or authorize any person to assure any other obligation or liability concerning the sale of this Product.
• No liability for damage to any person or property, including lost profits or savings, for special, indirect, secondary, incidental, or consequential damages arising out of use or inability to use this Product.
• This limited warranty is in lieu of all other express warranties.
• Remedies described are sole and exclusive remedies.
• No one is authorized to change, modify, or extend the terms of this limited warranty.
• This limited warranty is in lieu of all other warranties of any kind, expressed or implied, including but not limited to implied warranties of merchantability.
• This limited warranty applies only while the product remains in the possession of the original purchaser and is not transferable.
• This limited warranty is VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician (unless written authorization from TRUE is obtained).
• Warranty registration must be completed online or by mail within 30 days of receipt.
• All serial numbers must be intact.
• Installation or download of any 3rd party or aftermarket products will void the warranty.
• TRUE will ship new or rebuilt replacement parts, or at our option, replace or refund the Product.
• Replacement parts are warranted for the remaining portion of the original warranty period.
• Proof/receipts of necessary maintenance may be required within 30 days of requested warranty part or service.
• Heart rate accuracy is not warranted as performance varies based on user physiology, age, method of use, and other external factors.

Warranty Registration

Thank you for purchasing a TRUE product! To validate your warranty, register within 30 days of receipt.

To register:

• Go online to: shop.truefitness.com/customer-service/warranty-registration/
• OR Complete the information below and mail to: TRUE Product Support, 865 Hoff Road, St. Louis, MO 63366

PLEASE RETAIN THIS PORTION FOR YOUR RECORDS

BASE SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

Warranty Registration Form Fields: Base Serial Number, Purchase Date, Customer Name, Email Address, Street Address, Postal Code, Country, Console Serial Number (if applicable), Company (if applicable), Phone Number, City, State.