65" Class 4K Crystal UHD TV, Smart TV - TU700D | Samsung US
50" Class 4K UHD TV, HDR Smart TV - TU700D | Samsung US
85" Class TU700D 4K Crystal UHD HDR Smart TV (2021) | Samsung US
E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn Menu Screen link below. "Learn Menu Screen" Link Contents Guide Connections 5 Connection Guide 6 Connecting an Antenna 7 Connecting to the Internet 10 Screen Sharing (Smart View) with your Mobile Device 12 Connection Cables for External Devices 14 Switching between external devices connected to the TV 16 Connection Notes Peripherals 18 Controlling External Devices with a Samsung Remote Control - Using the Universal Remote 19 Using Anynet+ (HDMI-CEC) 20 Controlling the TV with a Keyboard, Mouse, or Gamepad 22 Entering Text using the On-Screen Virtual Keyboard Smart Features 24 Using Smart Hub 32 Using a Samsung account 34 Using Remote Access 40 Using the Apps Service 44 Using the Gallery App 45 Using the SmartThings App 46 Using the e-Manual 49 Using the Internet 50 Playing pictures/video/music 55 Using Bixby TV Viewing 60 Using the Guide 61 Setting Up a Schedule Viewing 63 Using the Channel List 64 Editing Channels 65 Using a Personal Favorites List 66 TV-Viewing Support Functions Picture and Sound 69 Adjusting the Picture Quality 71 Setting the Viewing Environment for External Devices 73 Changing the Picture Size and Position 74 Configuring a Sound Mode and Expert Settings 76 Using the Sound Support Functions System and Support 78 Using the Time Functions and the Timers 81 Using the Auto Protection Time and Energy Saving Functions 82 Updating the TV's Software 83 Audio and Video Functions for the Visually or Hearing Impaired 88 Using Voice Assistants on TV 89 Using Other Functions Precautions and Notes 92 Read Before Using Apps 93 Read Before Using the Internet Function 95 Read Before Playing Photo, Video, or Music Files 104 Read After Installing the TV 105 Supported Resolutions for UHD Input Signals 106 Read Before Connecting a Computer (Supported Resolutions) 109 Supported Resolutions for Video Signals 111 Read Before Using Bluetooth Devices 112 Blocking programs based on their TV Rating 115 Licenses & Other Information Troubleshooting Picture Issues 116 Testing the picture Sound and Noise Issues 120 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet+ (HDMI-CEC) Issues Remote Control Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing TV operational issues Getting Support 134 Getting support through Remote Management 134 Finding the contact information for service 134 Requesting service FAQ The TV Screen does not Display Properly 135 When the TV screen does not display properly The TV does not Turn On 142 When your TV does not turn on The Picture is Distorted, or No Sound Comes Out of the Sound Bar 148 When the TV does not connect with an external device properly Internet Access is not Available 153 When the TV can't connect to the Internet There is No Sound or the Speakers are Making an Odd Sound 158 When no sound comes out of the TV, or the sound is breaking up The Remote Control does not Work 165 When the remote control does not work Updating the Software 170 Updating to the latest TV software Accessibility Guidance Learn Menu Screen 177 Using the Accessibility Menu 182 Using the TV with Voice Guide on 184 Using the guide 186 Using Schedule Viewing 187 Using the Channel List 188 Using Smart Hub 191 Launching the e-Manual 192 Using Bixby Guide Learn how to use various features. Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV. Source Connection Guide Try Now It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear. · Audio Device: HDMI (ARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. · Video Device: HDMI · Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, Tap View · PC: HDMI, Screen Sharing (Wireless), Apple AirPlay · Input Device: Keyboard, Mouse, USB Gamepad, Bluetooth Device · Game Console: HDMI - 5 - · External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Apple AirPlay may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Audio Device Video Device Smartphone PC Input Device Game Console External Storage Connection Guide HDMI (ARC) Optical Bluetooth Wi-Fi Wi-Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices, such as speakers, soundbars, headphones, or home theaters, to TV. The image on your TV may differ from the image above depending on the model and geographical area. Connecting an Antenna You can connect a coaxial cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. - 6 - Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet. If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting." Use a CAT 7 (*STP type) cable for the connection. * Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps. This function may not be supported depending on the model. - 7 - Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information. Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically. To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press the Select button. - 8 - Checking the Internet connection status Settings General Network Network Status Try Now View the current network and Internet status. Resetting Your Network Settings General Network Reset Network Try Now Restore the network settings to the factory default. Turning on the TV with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the TV using a mobile device connected to the same network as the TV. This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function. Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device. To use this function, Power On with Mobile must be turned on. Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected. This function may not be supported depending on the model. Changing the name of the TV Settings General System Manager Device Name Try Now You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name. - 9 - Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Smartphone Screen Sharing (Smart View). Source Connection Guide · To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control. · Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio. · Use AirPlay if you are an iPhone or iPad user. For more information, refer to Smartphone Apple AirPlay. Source Connection Guide - 10 - Using the Tap View By tapping the mobile device on your TV, you can watch mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling the Tap View' below for how to set. 2. Turn on the screen of your mobile device. 3. Tap your mobile device on the TV. The TV screen switches to mobile device's screen. 4. Watch mobile device's screen on the TV screen. This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV. Be sure to tap away from the TV screen and bezel corners. It may scratch or break the TV or mobile device screen. We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV. Enabling the Tap View Enable Tap View in the SmartThings app. Depending on the SmartThings app version, you may need to register the TV with your mobile device. 1. Launch the SmartThings app on your mobile device. 2. Select Settings ( ) in SmartThings app on your mobile device. 3. Set the Tap View to on. Upon connection for the first time, select Allow on a pop-up window of the TV. - 11 - Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name HDMI to HDMI Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. Cables are divided into various types according to the types of input or output ports on external devices. HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type-C HDMI to DisplayPort Mini DisplayPort to HDMI - 12 - Cable name DVI to HDMI Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables do not transmit video signals. Component Component cables transmit analogue signals. The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals. Composite Composite cables transmit analogue signals. The video signal is transmitted to the yellow terminal, and the audio signal is transmitted to the red and white terminals. Available connection cables may differ depending on the model or geographical area. - 13 - Switching between external devices connected to the TV You can switch between TV programs and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen. On the standard remote control, press the SOURCE button. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically switched to the output of the device or you can configure universal remote control for the device automatically. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device. This function may not be supported depending on the device and geographical area. Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen. Sources Universal Remote Edit Information Add to Home Source The image on your TV may differ from the image above depending on the model and geographical area. 1. Move the focus to a connected external device. 2. Press the up directional button. The following functions become available: Available functions may differ depending on the port type. - 14 - 1.Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." 2.Edit You can rename the input ports and change the device icons. 3.Information You can view detailed information about an external device. 4.Add to Home You can add the port of an external device to the Home Screen for quick switching. Using additional functions You can use the following features on the Source screen. · Remote Access Use the TV to access your PC via remote PC or Screen Sharing (Wireless). For more information, refer to "Using Remote Access." · Connection Guide Displays device connection instructions. For more information, refer to "Connection Guide." · Universal Remote Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." - 15 - Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer. Connection notes for HDMI · The following types of HDMI cables are recommended: High Speed HDMI Cable High Speed HDMI Cable with Ethernet Premium High Speed HDMI Cable Premium High Speed HDMI Cable with Ethernet Ultra High Speed HDMI Cable · Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less. · Using a non-certified HDMI cable may result in a blank screen or a connection error. · Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications. · This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardized by the IEEE. · Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality. · Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable. · When the TV is connected to an external device, such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device. This function may not be supported depending on the model. - 16 - Connection notes for computers · For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)." · If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network. · When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network's configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device. Connection notes for mobile devices · To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual. · The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4GHz environment. For better experience, 5.0GHz is recommended. 5GHz may be available depending on the model. · To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual. · The mobile device and your Smart TV must be connected to each other on the same network. · Use AirPlay if you are an iPhone or iPad user. For more information, refer to Smartphone Apple AirPlay. Source Connection Guide This function may not be supported depending on the model. · The video or audio may stop intermittently, depending on network conditions. · When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network's configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device. - 17 - Peripherals Connect external devices such as a keyboard for ease of use. Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Control the TV and connected external devices with a Samsung remote control. Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)." Specific external devices connected to the TV may not support the universal remote feature. Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be transmitted improperly. The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.). If you have difficulty controlling external devices with the Universal Remote, try adjusting the positions of the external devices. This function may not operate properly depending on the TV installation environment and the features of external devices. - 18 - Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet+ and using their menus Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now 1. Set Anynet+ (HDMI-CEC) to On. 2. Connect an HDMI-CEC-compliant device to the TV. 3. Turn on the connected external device. The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device. The connecting process can take up to 2 minutes to complete. Read before connecting an Anynet+ (HDMI-CEC) device Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC). You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control Using the Universal Remote." Anynet+ cannot be used to control external devices that do not support HDMI-CEC. The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMICEC)-enabled device again. Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and only when those devices are either in standby mode or turned on. Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters. Anynet+ (HDMI-CEC) can control only one home theater system. To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1 home theater system directly to the external device's digital audio output connector. If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only with the universal remote control. - 19 - Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse, or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. If you connect a mouse, it is available only in the Internet app and Remote Access function. XInput USB gamepads are supported. For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device). Connecting a Bluetooth keyboard, mouse, or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available devices again. If you connect a mouse, it is available only in the Internet app. For more information, refer to the Bluetooth device's user manual. This function may not be supported depending on the model or geographical area. - 20 - Using the keyboard and mouse Button Directional keys Windows key Enter key ESC key F1 / F2 / F3 / F4 key F5 key F6 key F7 key F8 key F9 / F10 key F11 / F12 key Page Up / Page Down Left-click Right-click Description Use to navigate the menu, or move the focus to highlight items on the Home Screen. Displays the TV settings Selects or runs a focused item Returns to the previous screen Color buttons / / / Displays the Home Screen Displays the Source screen Displays the Channel List Mutes the sound Adjusts the volume Changes the channel Scrolls a web page displayed by the Internet app. Available only in the Internet app. You can click a menu or link to start a function as you do on a PC. Available only in the Internet app. You can use the following functions: The options displayed in the menu may differ depending on the selected item. · Open · Open Link in New Tab · Enable Scroll Mode The key operation may differ depending on some apps or the keyboard. - 21 - Setting up the input devices Settings General External Device Manager Input Device Manager · Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. · Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV. Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area. 1.Recommended text When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one. - 22 - 2.Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently. · Recommended text · Reset Recommended Text Memory · Accented Character Preview · Predict Next Character (when using direction buttons) · Language 3.Predict Next Character Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one. - 23 - Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. Some Smart Hub services are paid services. To use Smart Hub, the TV must be connected to the Internet. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Privacy by navigating to Settings Terms & Privacy. Try Now If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub). - 24 - Displaying the Home Screen Press the button. Sources TV Source HDMI 1 USB Remote Access Connection Guide Universal Remote The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen. 1. Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. · e-Manual You can open the user manual embedded in your TV. - 25 - · Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. · Sound Mode You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup. · Sound Output You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List. Connecting Bluetooth speaker may not be supported depending on the model or geographical area. · Game Mode You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStationTM, XboxTM, or Nintendo SwitchTM. To turn Game Mode on or off, press the Select button. For more information, refer to "Setting the Viewing Environment for External Devices." This function is only available when an external input source is being used. This function may not be supported depending on the model. · Caption You can watch TV broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts. · Sleep Timer You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer. · Network You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings. - 26 - · Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. · Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. · Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. · Device Care You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's storage. If any problem is found, the TV can call for technical support. · All Settings Display the Settings menu. This function may not be supported depending on the model or geographical area. 2. Source You can select an external device connected to the TV. For more information, refer to "Switching between external devices connected to the TV." 3. Search You can search for channels, programs, movie titles, and apps from Smart Hub. To use this feature, the TV must be connected to the Internet. This function may not be supported depending on the model. 4. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the Internet. For more information, refer to "Using the Apps Service." - 27 - 5.Home This menu appears first when you press the or Privacy Choices. button. Then you can quickly access Samsung Account, Notification, · Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." · Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device. If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available: Delete All You can delete all your notifications. Settings You can select services you want to be notified about. When you select Allow sound, notifications are displayed with a notification sound. · Privacy Choices You can view and set the privacy policy for Smart Hub and various other services. - 28 - 6.Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV. When you watch some paid content, you may need to make a payment using their associated app. Some content may be restricted depending on your network conditions and your subscriptions to paid channels. Parental control is necessary when children use this service. Images may look blurry depending on the service provider's circumstances. This function may not be supported depending on the model or geographical area. .Art When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content. This function is supported only in The Frame. For more information, refer to the provided user manual. - 29 - Move Remove The image on your TV may differ from the image above depending on the model and geographical area. 7.Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen. In the region that does not support the Universal Guide, press the down directional button on the remote control. 8.Removing an item on the Home Screen Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then select Remove in option menu. The selected app is deleted. You can add the apps you want to use often to the Home Screen using Apps. To add your favorite apps to the Home Screen, refer to "Managing installed apps." - 30 - Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General Smart Features Autorun Last App Try Now If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu. This function may not be supported depending on the app. Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager Change PIN. - 31 - Using a Samsung account Create and manage your own Samsung account. Settings General System Manager Samsung Account Try Now You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung account on your mobile or PC. Visit : https://account.samsung.com. - 32 - Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account, you can use the following functions: · Sign Out When multiple people share the TV, you can sign out of your account to prevent others from using it. To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out. · Edit Profile You can edit your account information. To protect personal information, enter Edit Profile and then Sign-in Method is set to Profile image selection and password entry (High security). If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In. · Payment Info You can view or manage your payment information. · Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. · Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices. · Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com). · Terms & Conditions, Privacy Policy You can view the user agreement and privacy policy. For more information about the terms and conditions, privacy policy, select View Details. - 33 - Using Remote Access Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. For easy computer use, connect a keyboard and a mouse to your TV in advance. Remote Access secured by Knox Access to remote PC and your work resources with this function. Connect a keyboard and mouse to this TV before starting. Featured Functions Remote PC Screen Sharing (Wireless) Added Cloud Services Samsung DeX Office 365 Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area. Connecting a Remote PC Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password and select a correct protocol. If there is any computer that can be accessed via the same network, the found IP and protocol are displayed. To register a frequently used PC, move the focus to Manage User Profiles, and then press the Select button. When a popup window appears, select Add, and then enter the PC information. When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving mode. It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition. - 34 - 1. Configure your computer's settings to use the Remote Access function. Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. · Windows OS: 1) Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties. 2) Click Advanced System Settings. The System Properties window appears. 3) Click the Remote tab and then select the Allow Remote Assistance connections to this computer. · Mac OS: 1) Select Menu System Preferences and then click Sharing. 2) Select the Screen Sharing and Remote Login check box. 3) Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower. If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer. - 35 - 2. Enter the required settings for connecting the computer remotely. PC/Profile Username Protocol Password Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". Manage User Profiles IP address or profile Enter a username. RDP (for Windows users) Enter a password. Remember my credentials (PC/Profile, Username, Protocol and Password) Connect Cancel The image on your TV may differ from the image above depending on the model and geographical area. 1.Enter the IP address of the PC you want to connect to. · In case of Windows, when the computer to connect is within the same network (router/AP), run "cmd" command in Settings Network and Internet View Network properties or in Start Run, and then run "ipconfig" to check the IPv4 address of the computer. · In case of Mac, you can check the IP address in Settings Remote Access. · When the TV and computer are not within the same network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer. Home Office 2.Enter the Username of the computer. How to check the Username: Control Panel User Account Control in Windows, System Preferences Users & Groups in Mac. 3.Select the Protocol for the computer's OS. (Windows: RDP, Mac: VNC) 4.Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - 36 - Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a folder. For more information, refer to "Playing pictures/video/music." To use this function, the folder sharing option on the computer to access must have been enabled as shown below: · Windows OS: 1. Run Windows Explorer and then move to the folder to share. 2. Right-click the folder and then click Properties. 3. After the Properties window appears, click the Sharing tab and then click Advanced Sharing. 4. After the Advanced Sharing window appears, select the Share this folder check box. · Mac OS: 1. Select Menu System Preferences and then click Sharing. 2. Select the File Sharing check box. 3. To add a folder to share, click the Add+ button at the bottom. 4. Select a folder and then click Add+. It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition. When playing a video file via a remote computer, the screen or sound breaking may be encountered. - 37 - Using Screen Sharing (Wireless) Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC. This function is only available for PCs that support wireless screen sharing. This function is supported by Windows 10. You can connect AirPlay in Mac. Using Samsung DeX Samsung DeX can be connected from the TV via wireless network. When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. Using Office 365 You can read or create a document after accessing the Office 365 website. Run the browser in full-screen mode. URL modification is impossible in the Office 365 page. Adding the Cloud Service Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access. To add the cloud service, you must be signed in to your Samsung account. The number of cloud services that can be added to Remote Access is limited. - 38 - Using Cloud Service You can access the cloud service by selecting the cloud service icon added to Remote Access. The screen on the web page may differ from that of a computer. You can copy or paste any text. Some image formats are supported. For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or Remote Access Pass. Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser (Additionally select Office 365 or Add Cloud Service) Internet Menu Settings. Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV. However, the log in to Remote Access Pass may not work depending on the site policy. To securely access the cloud service, you can use the browser's automatic shutdown or clear the history logs. Before accessing the cloud service, refer to "Read Before Using the Internet Function." The cloud service supports the following keyboard shortcuts: · F1: Returns to Remote Access's Home screen. · F8: Mutes the sound. · F9/F10: Adjusts the volume. · F11: Switches between full screen or default screen. - 39 - Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the Internet. When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the geographical area. It is recommended to use the landscape mode in some apps for The Frame. Apps Editor's Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area. 1. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. 2. App Search You can search for available apps. 3. Settings You can manage the installed apps. - 40 - Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. You can view installed apps on the Settings screen. If the TV's internal memory is insufficient, you can install some specific apps on a USB device. You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is disconnected while an app is running, the app is terminated. You cannot run an app installed on a USB device on a PC or another TV. Launching an app You can run the app desired from Downloaded App. The icons below appear within the selected app's icon and indicate the following: : The app is installed on a USB device. : The app has a password. : The app needs to be updated. : The app supports the mirroring function. - 41 - Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1.Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. Ensure that the related app data is also removed when you remove an app. Standard apps cannot be uninstalled. 2.Adding apps to the Home Screen 1. Select an app to add. 2. Select Add to Home. 3. After the Home Screen appears, move the selected app to the desired location. 4. Press the Select button. The selected app is added to the Home Screen. If the selected app is already added to the Home Screen, this function is disabled. - 42 - 3.Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in System Manager Change PIN. 4.Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button. The selected app is moved. This function may not be supported depending on the model or geographical area. 5.Reinstalling an app 1. Select the app to install again. 2. Select Reinstall. Reinstallation starts. 6.Checking the app information details 1. Select the app to check. 2. Select View Details. The app information screen appears. You can rate an app on the View Details screen. 7.Automatically updating apps To automatically update the installed apps, set Auto Update to ON. Automatic update is enabled only when the TV is connected to the Internet. Settings General - 43 - Using the Gallery App View photos and videos synchronized with the Samsung Cloud. Gallery Gallery View: Daily The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups. If you have shared content from your groups, you can access them in notifications. To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud. This function may not be supported depending on the model. 1. Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud. 2.View: Daily / View: Monthly Sort the content by day or month. 3. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung account, select Sign In to sign in. 4. Gallery Settings Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition. - 44 - Using the SmartThings App Monitor and configure the smart devices you have connected to the SmartThings service. SmartThings All Devices Scenes Device List The image on your TV may differ from the image above depending on the model and geographical area. From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area. 1.Location selection list Press the Select button to identify all connected devices or the devices specific to a location. 2. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung account, select Sign In to sign in. - 45 - 3. Settings Turn notifications on or off for the connected smart devices. 4.Scenes Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device. 5.Device list View a list of the connected smart devices and their statuses. You can add and control new devices through the SmartThings app on your mobile device. You can check and control various devices, such as speakers, smart devices (IoT devices), and home appliances registered on the server. Please refer to the user guide of the SmartThings app on your mobile device for more details. Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device. Using the e-Manual Control and read the manual embedded in your TV. Launching the e-Manual Settings Support Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual. - 46 - Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed FAQ Topics The image on your TV may differ from the image above depending on the model and geographical area. 1. (Search) Select an item from the search results to load the corresponding page. 2. (Sitemap) It displays the lists for each item in e-Manual. 3. (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. 4.Moving to FAQ You can find the troubleshooting of the selected symptom. 5. (Recently Viewed Topics) Select a topic from the list of recently viewed topics. - 47 - e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. 6. (Try Now) Allows you to access the corresponding menu item and try out the feature right away. 7. (Link) Access an underlined topic referred to on an e-Manual page immediately. - 48 - Using the Internet Surf the Internet on your TV. Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and mouse. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function." The Internet app has an embedded Samsung Pass ( Internet Internet Menu Samsung Pass Settings). With Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password. However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the mobile device with a Samsung account registered in Samsung Pass. - 49 - Playing pictures/video/music Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc. Source Connected Device Try Now Samsung USB Samsung USB Filter By : All Sort By : Title Options The image on your TV may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV. You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device. 1.Filter By Filters the media content by type of media. - 50 - 2.Sort By Sorts the content list by Title or Date. This function may not be supported depending on the type of external device. 3.Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. Playing multimedia content on a PC or mobile device 1. Select a device with media content in Source. The media content list in the device appears. 2. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted. Content on devices connected to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device. Playing multimedia content on a USB device 1. Connect a USB device to the USB port. 2. When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device. If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the Source screen. 3. Select a content item to play from the list. The selected content is played. - 51 - Listening to your mobile device sound through the TV speaker using Sound Mirroring 1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device. 2. Select media content to play on your mobile device. The selected media is played through the TV speaker. If the TV and the sound bar are connected wirelessly, the operation may be restricted. This function may not be supported depending on the model or geographical area. Buttons and functions available while playing multimedia content Press the Select button while playing any video, or photo content. The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons and functions may differ with the content you are viewing or playing. · Pause, Play Pauses or plays the multimedia content. · Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. - 52 - · Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. · Stop Stop the contents being played. · Previous / Next Displays the previous or the next multimedia content file. · Rewind / Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio. Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option or press the button. · Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. · Shuffle Plays music files in random order. - 53 - · Picture Off Plays music files with the screen off. · Screen Fit Fits a photo to the screen. · Rotate left / Rotate right Rotates a photo left or right. · Zoom Zooms in a photo. · Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option. · Options The available options may differ with the model and content. Function Slideshow Speed Description Sets the slideshow speed. If there is only one image file in the USB device, the slide show is not played. Slideshow Effect Applies transition effects to the slide show. If there is only one image file in the USB device, the slide show is not played. Background Music Plays background music as you set in the pop-up window while the TV displays photos. The music files must be saved in the same USB device as the photo files. To pause the background music, select Background Music on the playback screen bottom. Subtitles Rotate Audio Language Information You can set the detailed subtitle options, such as the language, sync, size, and color. If subtitles are not displayed correctly, check the encoding setting. Rotates the video. Changes the audio language. This function is only available if the video supports multi-track sound. Displays detailed information about the current multimedia content. - 54 - Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote to control your TV. This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) This function may not be supported depending on the model or geographical area. This function is supported only in The Frame. Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account. Bixby only supports some languages, and the supported functions may differ depending on the geographical area. - 55 - Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the button. button on To view the Bixby guide, press the button once: · When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen. - 56 - Learning about the Explore Bixby Screen Explore Bixby You can say something like: All Services The image on your TV may differ from the image above depending on the model and geographical area. 1. My Profile Go to the My Profile screen to create a new account or register a voice ID. When a voice ID is registered, you can log in with your voice and see the icon that Bixby generated for your voice. You can delete a voice ID after selecting My Profile. When the voice ID is deleted, its icon also disappears. If you are signed out of your Samsung account, select My Profile to sign in. 2. Tutorials The pop-up window on using Bixby appears. 3. Settings You can change the settings for using Bixby. These functions may not be supported depending on the geographical area. These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings). · Language You can change Bixby's language. The languages of the TV and other apps will not change. Bixby only supports some languages. - 57 - · Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. · Sound feedback Play a sound when Bixby starts and stops listening. · Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services. 4.Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context. If you do not want to see the recommended commands, set Voice Hint to Off ( Voice Hint). Settings General Voice 5.All Services You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands. Read Before Using Bixby · The supported voice interaction languages and features may differ depending on the geographical area. · If the language set differs from the language of your country, some features are not available. · Bixby is available only when the TV is connected to the Internet. · Even if the TV is connected to the Internet, there may be no response due to a Bixby server error. - 58 - · The existing functional specifications may be changed if Bixby is updated. · Bixby is available only on TVs that support it and come with remote controls that have a microphone. · Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly. · Searched results may not provide complete results. · You may be required to pay for some apps. Consequently, you may encounter a service application or contract. · To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( Settings General Reset). Try Now · To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data. · To use the Bixby function, you must: Agree to Smart Hub's Terms of Use. Agree to a guidance regarding the collection and use of personal information for the Smart Hub service. Consent to the collection and use of personal information for the voice interaction-based service. Provisions for using Bixby · The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise). · The optimal volume for voice commands is between 75 dB and 80 dB. - 59 - TV Viewing You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists. Using the Guide See an overview of each channel's program lineup. Live TV Guide Try Now Recommended Guide Channel List The image on your TV may differ from the image above depending on the model and geographical area. In the Guide, you can see the daily program schedules for each station, see program information, choose a program to watch, and set up a schedule viewing. To view the Guide while watching TV, press the button on the standard remote control. (Channel) button on the Samsung Smart Remote or press the GUIDE To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup. To view the Guide, you must first set the TV's clock ( Settings General System Manager Time Clock). - 60 - Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions: · Schedule Viewing You can schedule the viewing of a broadcast scheduled program. · Cancel Scheduled Viewing You can cancel scheduled viewings. · View Details You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal. Setting Up a Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The appears next to programs that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( Clock). Settings General System Manager Time Using the schedule viewing options from the guide screen On the Guide screen, select a program you would like to view, press and hold the Select button, and then select Schedule Viewing in the pop-up menu that appears. Using the schedule viewing options while watching a program Press the Select button while watching TV. The Program Info window appears. Select a program that will be broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to schedule viewing of that program. - 61 - Using schedule viewing to view programs at a specified time on a specified date Live TV Schedule Manager Add Viewing To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save. Check the current time in Settings General System Manager Time Clock. Setting the schedule Viewing Time Live TV Schedule Manager You can change scheduled viewing information or cancel scheduled viewings. You can set up a maximum total of 30 Schedule Viewing entries. · Edit You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program. · Delete You can delete scheduled viewings. · View Details You can view detailed information about scheduled viewings. - 62 - Using the Channel List Change the channel or check programs on other digital channels. Live TV Channel List Using the Channel List, you can change the channel or check programs on other digital channels while watching TV. The Channel List screen contains the following icons: : A favorite channel If you press the left directional button when viewing the Channel List screen, you can use the following functions: · Air or Cable To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cableservice, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. · All Channels Displays the channels that the TV found during the Auto Program channel search. These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable. See Air or Cable above. · Favorites Displays Favorites 1 to Favorites 5. It displays only the favorites list that includes the favorite channel. · Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus. This function may not be supported depending on the model or geographical area. - 63 - Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels The Edit Channels screen contains the following icons: : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: · Delete / Restore After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not displayed in the Channel List. Select any deleted channels and then select Restore to restore the channels to the list. · Rename Channel After selecting a channel to change in Edit Channels, select Rename Channel to change the channel name. You can rename only one channel at a time. This function is only available for analog channels. · Save and Exit Saves and closes the Edit Channels screen. - 64 - Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list. Create a favorites list Live TV Channel List Edit Channels 1. Press the left directional button on the remote control to select the desired Favorites list. 2. Press the right directional button to select Add Channels. 3. Select the desired channel in the list on the screen. 4. Press Add Channels to add the selected channel in the Favorites list. Select Favorites 1 - Favorites 5 on the Edit Channels screen and the following functions are available: · Add Channels In the channel list, select one or more channels to add in the favorite list and then select Add Channels. · Remove Removes one or more channels from a favorites list. · Change order Changes the order of one or more channels selected in a favorites list. · Rename Favorites Renames a favorites list. · Save and Exit Saves and closes the Edit Channels screen. - 65 - TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to Air or Cable, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box. Scanning for available channels Settings Broadcasting Auto Program Try Now Do not use this function if your TV is connected to a cable box or satellite box. If the TV has saved channels, Auto Program deletes the existing list, and then saves the newly scanned channels. Using Program Rating Lock Settings Broadcasting Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings. Program Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players, DVD players, or USB files. Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is "0000." To change the PIN, go to Settings General System Manager Change PIN. Program Rating Lock Settings may not be supported depending on your input signal. For more information about how to set your password, refer to "Setting up a password." For more information about the rating system of different countries, refer to "Blocking programs based on their TV Rating." - 66 - Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code. Enable Data Service Settings Broadcasting Data Service Access services from entertainment providers, online providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels may not include the Data Service. You can use the following functions: · Data Service Enable or disable data services. · Do Not Track Ask apps and services not to track your browsing activity. · Private Browsing Enable Private Browsing to stop the browser from saving your Internet history. · Delete Browsing Data Delete all saved cookies. If you want this function enabled or disabled, use the Data Service menu item to turn it on or off. An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider. - 67 - Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. · Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. · Multi-Track Sound You can select the multi-track sound function depending on broadcasting signal. This function may not be supported depending on the model or geographical area. Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception. This function is only available for digital channels. This function may not be supported depending on the geographical area. - 68 - Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. · Dynamic Makes the picture brighter and clearer in bright viewing environments. · Standard Is the default mode suitable for general viewing environments. · Natural Reduces eye strain for a comfortable viewing experience. · Movie Is suitable for watching TV or movies in a dark room. · FILMMAKER MODE You can watch the source content (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching. This function may not be supported depending on the model or geographical area. FILMMAKER MODE may look darker than other picture modes. You can change FILMMAKER MODE to a different Picture Mode. However, the changed Picture Mode will be maintained even after watching the picture defined by FILMMAKER MODE. FILMMAKER MODETM logo is a trademark of UHD Alliance, Inc. - 69 - Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: · Brightness Try Now · Contrast Try Now · Sharpness Try Now · Color Try Now · Tint (G/R) Try Now · Apply Picture Settings Try Now · Picture Clarity Settings Try Now When LED Clear Motion is set to On, the screen appears darker than when it is Off. This function may not be supported depending on the model. · Contrast Enhancer Try Now · Film Mode Try Now This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i). · Color Tone Try Now · White Balance Try Now · Gamma Try Now · Shadow Detail Try Now · RGB Only Mode Try Now This function may not be supported depending on the model. · Color Space Settings Try Now · Reset Picture Try Now - 70 - Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Settings General External Device Manager Game Mode You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStationTM, XboxTM, or Nintendo SwitchTM. This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically. Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu. When Game Mode is set to On, some functions are not available. To use a different external device on the same port, remove the game console connection, set Game Mode to Off, and then connect the external device to the port. The Game Mode functions used for Nintendo SwitchTM are subject to change without prior notice. Adjusting the image quality of HDR game Settings General External Device Manager HGiG Set the optimal resolution based on the brightness for HDR game content. When HDR sources are input in Game Mode, this menu is activated. This function may not be supported depending on the model. - 71 - Using Cable Box IP Remote Settings General External Device Manager Cable Box IP Remote Set the cable box that supports IP control to be controlled with Samsung remote control. This function may not be supported depending on the model. Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker. When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function. For more information, refer to "Supported Resolutions for UHD Input Signals." This function may not be supported depending on the model or geographical area. Using HDMI Black Level Settings General External Device Manager HDMI Black Level Try Now Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the TV via an HDMI cable. This function is only available when the input signal connected to the TV via an HDMI connector is set to RGB444. - 72 - Changing the Picture Size and Position Change the picture size and position for your TV. Changing the picture size settings Settings Picture Picture Size Settings · Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." · Fit to Screen Try Now Fitting the picture to the screen. This function may not be supported depending on the Picture Size setting. This function may not be supported depending on the broadcast signals. · Zoom and Position Try Now Adjusting the picture size and/or position. This function is available only if Picture Size is set to Custom. To change the picture position on analog channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 73 - Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly. This function may not be supported depending on the model. Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalize the sound quality by adjusting the following settings. · Balance Try Now · Equalizer Try Now This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify. The name and properties of this function may appear differently depending on the connected external device. · HDMI-eARC Mode You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device connection. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. This function may not be supported depending on the model. · Digital Output Audio Format Try Now Select the digital audio output format. If you select the Auto option, the audio device outputs automatically in a supported format. If you select the Pass-Through option, audio data is output with no processing. - 74 - · Digital Output Audio Delay Try Now This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. · Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off. If this function is on, set Digital Output Audio Format to Auto. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. · Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input. · Sound Feedback Try Now · Reset Sound Try Now - 75 - Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported. Refer to the sound bar's user manual when connecting it to the TV. Listening to the TV through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed connection and usage. If the TV fails to find a Bluetooth audio device, place the device closer to the TV, and then select Refresh. When you turn on a paired Bluetooth audio device, the TV detects it automatically, and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device. The sound quality may be affected by the condition of the Bluetooth connection. Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices." This function may not be supported depending on the model. - 76 - Listening to the TV through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar. A surround sound configuration can be used if all of the following conditions are met: · Two or more Samsung wireless speakers of the same type must be connected to the same wireless network. · The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. Surround sound configurations with a sound bar may not be supported depending on the product. If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi connection is disconnected. Mismatched video and audio lip-syncing may occur depending on the device type. - 77 - System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime. You must set the clock in the following cases: · The power cable is disconnected and then connected. · The Clock Mode is changed from Auto to Manual. · The TV is not connected to the Internet. · No broadcast signals are received. Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna. The accuracy of the time information received may differ with the channel and signal. If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected to an HDMI or Component port, you must set the current time manually. - 78 - Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. · Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. · DST Automatically adjusts for Daylight Saving Time (DST). This function is only available when the Clock Mode is set to Auto. Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection. This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network. - 79 - Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control. Using the sleep timer Settings General System Manager Time Sleep Timer You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV. This function may not be supported in some viewing modes. Turning off the TV using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set. To use this function, first set the Clock ( Settings General System Manager Time Clock). This function may not be supported in some viewing modes. - 80 - Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for 2 hours or more. This function may not be supported in some viewing modes. Reducing the energy consumption of the TV Settings General Eco Solution Try Now You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating. This function may not be supported depending on the model. · Ambient Light Detection Try Now Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. · Minimum Brightness Try Now When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in Settings Picture Expert Settings Brightness. · Power Saving Mode Try Now Adjust the brightness settings to reduce the TV's power consumption. · Motion Lighting Try Now Adjusts the brightness in response to on-screen movements to reduce power consumption. · Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time. - 81 - Updating the TV's Software View your TV's software version and update it if necessary. DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update. Settings Support Software Update Try Now Updating through the Internet Settings Support Software Update Update Now Try Now Updating from the Internet requires an active Internet connection. Updating through a USB device Settings Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package. Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on. If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off. This function may take a longer time if another network function is running concurrently. This function requires an Internet connection. - 82 - Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press the CC/VD button or press and hold the MUTE button for 1 second or more. You can easily turn on or turn off the functions, such as Voice Guide, Picture Off, Video Description, Caption, High Contrast, Enlarge, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Slow Button Repeat, Accessibility Settings, etc. On the Samsung Smart Remote, press and hold the (Volume) button for 1 second or more. Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled. The shortcut menus may not appear depending on the model or geographical area. Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search. You can go to Voice Guide, and then press the Select button to turn the function on or off. The Voice Guide is provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported. For more information about the TV Language settings, refer to "Changing the menu language." - 83 - Changing the volume, speed, pitch, and the TV background volume of the Voice Guide You can configure the volume, speed, pitch, and the TV background volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. Enabling audio for the video description function Settings General Accessibility Video Description Try Now You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service. White text on black background (high contrast) Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read. If High Contrast is on, some Accessibility menus are not available. - 84 - Setting the screen to black and white Settings General Accessibility Grayscale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. If Grayscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area. Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the RETURN button twice to exit Learn TV Remote. This function is only available when Voice Guide is enabled. Learning about the TV menu Settings General Accessibility Learn Menu Screen Try Now Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. This function is only available when Voice Guide is enabled. - 85 - Showing captions Settings General Accessibility Caption Settings Try Now Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control. Splitting the caption Settings General Accessibility Caption Settings Separate Closed Caption You can display the caption in the area separated from the broadcast screen. Selecting the caption language Settings General Accessibility Caption Settings Caption Mode · Default / CC1 ~ CC4 / Text1 ~ Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.) · Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4 Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast. Setting the digital caption related options Settings General Accessibility Caption Settings Digital Caption Options You can change the font color, background color, size settings, and position, etc. The foreground and background colors and opacity settings cannot be the same. The Position function is activated only for programs that support broadcast captions. - 86 - Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model. When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information, refer to "Listening to the TV through Bluetooth devices." Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval. - 87 - Using Voice Assistants on TV You can change the settings of a Voice Assistant after selecting it. This function is supported only in The Frame. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area. · Bixby / Amazon Alexa To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant. To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( General Voice Voice Assistant). Settings To enable the Settings menus for each Voice Assistant, log in each Voice Assistant. For an example of Voice command, see the Settings menus for each Voice Assistant. - 88 - Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language Try Now Setting up a password Settings General System Manager Change PIN Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000." On the Samsung Smart Remote: Press . (Volume) button. Volume Up Volume Down Volume Up On the standard remote control: Press button. ( ) (Volume Up) Press RETURN button. ( ) (Volume Down) Press RETURN button. ( ) (Volume Up) Press RETURN button. Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode. For all other uses, select Home Mode. Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset after a preset amount of time. This function may not be supported depending on the model. - 89 - Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. · Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV. · Device List Manage a list of external devices registered to the TV. Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen. This function may not be supported depending on the model. - 90 - Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults. 1. Select Reset. The security PIN entry window appears. 2. Enter the security PIN, and then select Reset. All settings are then reset. The TV turns off and on again automatically and displays the Initial Setup screen. For more information on Reset, refer to the user manual that came with the TV. If you skipped some steps in the initial setup, run Set Up TV ( Source up directional button TV up directional button Set Up TV), and then configure the settings in the steps you skipped. - 91 - Precautions and Notes You can get instructions and information that you must read after installation. Read Before Using Apps Read this information before using Apps. · If you want to download new apps using Apps, first sign in to your Samsung account. · Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http://www.samsung.com for more information on specific device information and content availability. Services and content availability are subject to change without prior notice. · Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by the service provider for any reason. · Application services may be provided in English only and available content may differ with the geographical area. · For more information about applications, visit the applicable service provider's website. · An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate automatically depending on the network environment. If this occurs, check your Internet connection and try again. · Application services and updates may become unavailable. · Application content is subject to change by the service provider without prior notice. · Specific services may differ with the version of the application installed on the TV. · An application's functionality may change in future versions of the application. If this occurs, run the application's tutorial or visit the service provider's website. · Depending on the service provider's policies, certain applications may not support multitasking. - 92 - Read Before Using the Internet Function Read this information before using the Internet function. · File download is not supported. · The Internet function may not be able to access certain websites, including websites operated by certain companies. · The TV does not support playback of flash videos. · E-commerce for online purchases is not supported. · ActiveX is not supported. · Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly. · The response to remote commands and the resulting on-screen display may be delayed while a web page is loading. · Loading a web page may be delayed or suspended completely depending on the status of the participating systems. · Copy and paste operations are not supported. · When composing an email or a simple message, certain functions such as the font size and color selection may not be available. · There is a limit to the number of bookmarks and the size of the log file that can be saved. · The number of windows that can be opened concurrently is limited. · Web browsing speed will differ with the network environment. · Browsing history is saved from latest to oldest, with the oldest entries being overwritten first. · Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files. · Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser. - 93 - Read before setting up a wireless Internet connection Precautions for wireless Internet · This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly. Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area. · To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network. · Select a channel that is not currently being used by the wireless access point. If the channel set is currently being used by the wireless access point to communicate with another device, the result is usually interference and/or a communications failure. · Most wireless networks have an optional security system. To enable a wireless network's security system, you need to create a password using characters and numbers. This password is then needed to connect to a securityenabled access point. Wireless security protocols The TV only supports the following wireless network security protocols. The TV cannot connect to non-certified wireless access point. Authentication Modes: WEP, WPAPSK, WPA2PSK Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number). WPS automatically configures the SSID and WPA key settings. - 94 - Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files Try Now · The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to recognize a USB device or read the files on the device if it is connected with a USB extension cable. Do not disconnect USB devices while they are transferring files. · When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external hard drive with its own power adapter. · Certain digital cameras and audio devices may not be compatible with the TV. · If there are multiple USB devices connected to the TV, the TV might not be able to recognize some or all the devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port. · The TV supports the FAT, exFAT, and NTFS file systems. · In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than 8,000 files and folders, however, some files and folders might not be accessible. · Certain files, depending on how they are encoded, may not play on the TV. · Certain files are not supported on all models. · The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 95 - Supported subtitles Subtitle formats Name MPEG-4 Timed text SAMI SubRip SubViewer Micro DVD SubStation Alpha Advanced SubStation Alpha SMPTE-TT Text Video formats with subtitles Name Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub MPEG-4 Timed text TTML in smooth streaming SMPTE-TT TEXT SMPTE-TT PNG Format .ttxt .smi .srt .sub .sub or .txt .ssa .ass .xml Container AVI MKV MKV MKV MKV MP4 MP4 MP4 MP4 - 96 - Supported image formats and resolutions File extension *.jpg *.jpeg *.png *.bmp *.mpo The MPO format is supported partly. Format JPEG PNG BMP MPO Resolution 15360 x 9024 4096 x 4096 4096 x 4096 15360 x 8640 Supported music formats and codecs File extension *.mp3 *.m4a *.mpa *.aac Format MPEG MPEG4 *.flac *.ogg FLAC OGG *.wma WMA *.wav wav *.mid midi *.midi *.ape *.aif *.aiff *.m4a ape AIFF ALAC Codec MPEG1 Audio Layer 3 AAC FLAC Vorbis WMA wav midi ape AIFF ALAC Note Supports up to 2 channels Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels. WMA lossless audio is not supported. Supports type 0 and type 1. Seek is not supported. Supports USB device only. - 97 - Supported video codecs (TU6/TU7 series, BET-H) File format Container Video codecs *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.vob *.svi *.m2ts *.mts AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS SVAF H.264 BP/MP/HP HEVC (H.265 - Main, Main10) Motion JPEG MVC MPEG4 SP/ASP Window Media Video v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 Frame rate (fps) 3840 x 2160: 30 1920 x 1080: 60 60 60 30 60 60 60 60 60 Bitrate (Mbps) 50 50 20 40 20 50 40 20 Audio codecs Dolby Digital LPCM ADPCM(IMA, MS) AAC HE-AAC WMA Dolby Digital+ MPEG(MP3) AC-4 G.711(A-Law, -Law) OPUS Vorbis RealAudio 6 - 98 - Other restrictions · Codecs may not function properly if there is a problem with the content. · Video content does not play or does not play correctly if there is an error in the content or container. · Sound or video may not work if they have standard bit rates/frame rates above the TV's compatibility ratings. · If the Index Table is has an error, the Seek (Jump) function will not work. · When playing video over a network connection, the video may not play smoothly because of data transmission speeds. · Some USB/digital camera devices may not be compatible with the TV. · HEVC codec is only available in MKV / MP4 / TS containers. · The MVC codec is supported partly. Video decoders · H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1 (TV does not support FMO / ASO / RS). · HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1. · VC1 AP L4 is not supported. · GMC 2 or above is not supported. Audio decoders · WMA is supported up to 10 Pro 5.1 channels, M2 profile. · WMA1, WMA lossless / Voice are not supported. · QCELP and AMR NB/WB are not supported. · Vorbis is supported for up to 5.1 channels. · Dolby Digital+ is supported for up to 5.1 channels. · The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec. - 99 - Supported video codecs (The Frame) File format *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.vob *.svi *.m2ts *.mts Container AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS SVAF Video codecs H.264 BP/MP/HP HEVC (H.265 - Main, Main10) Motion JPEG MVC MPEG4 SP/ASP Window Media Video v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 1920 x 1080 1920 x 1080 1920 x 1080 Frame rate (fps) 60 60 60 30 60 60 60 60 60 Bitrate (Mbps) 50 50 20 40 20 50 40 20 Audio codecs Dolby Digital LPCM ADPCM(IMA, MS) AAC HE-AAC WMA Dolby Digital+ MPEG(MP3) AC-4 G.711(A-Law, -Law) OPUS Vorbis RealAudio 6 - 100 - Other restrictions · Codecs may not function properly if there is a problem with the content. · Video content does not play or does not play correctly if there is an error in the content or container. · Sound or video may not work if they have standard bit rates/frame rates above the TV's compatibility ratings. · If the Index Table is has an error, the Seek (Jump) function will not work. · When playing video over a network connection, the video may not play smoothly because of data transmission speeds. · Some USB/digital camera devices may not be compatible with the TV. · HEVC codec is only available in MKV / MP4 / TS containers. · The MVC codec is supported partly. Video decoders · H.264 FHD is supported up to Level 4.1 (TV does not support FMO / ASO / RS). · HEVC FHD is supported up to Level 4.1. · VC1 AP L4 is not supported. · GMC 2 or above is not supported. Audio decoders · WMA is supported up to 10 Pro 5.1 channels, M2 profile. · WMA1, WMA lossless / Voice are not supported. · QCELP and AMR NB/WB are not supported. · Vorbis is supported for up to 5.1 channels. · Dolby Digital+ is supported for up to 5.1 channels. · The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec. - 101 - Supported video codecs (T5/N5/M4 series or lower, BET-M, BET-B) File format *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.vob *.svi *.m2ts *.mts Container AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS SVAF Video codecs H.264 BP/MP/HP HEVC (H.265 - Main, Main10) Motion JPEG MVC MPEG4 SP/ASP Window Media Video v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 *.webm *.rmvb WebM RMVB VP8 RV8/9/10 (RV30/40) Resolution 1920 x 1080 1920 x 1080 1920 x 1080 Frame rate (fps) 60 30 60 30 60 60 Bitrate (Mbps) 20 20 20 20 Audio codecs Dolby Digital LPCM ADPCM(IMA, MS) AAC HE-AAC WMA Dolby Digital+ MPEG(MP3) AC-4 G.711(A-Law, -Law) OPUS Vorbis RealAudio 6 - 102 - Other restrictions · Codecs may not function properly if there is a problem with the content. · Video content does not play or does not play correctly if there is an error in the content or container. · Sound or video may not work if they have standard bit rates/frame rates above the TV's compatibility ratings. · If the Index Table is has an error, the Seek (Jump) function will not work. · When playing video over a network connection, the video may not play smoothly because of data transmission speeds. · Some USB/digital camera devices may not be compatible with the TV. · HEVC codec is only available in MKV / MP4 / TS containers. · The MVC codec is supported partly. Video decoders · H.264 is supported up to Level 4.1 (TV does not support FMO / ASO / RS). · VC1 AP L4 is not supported. · GMC 2 or above is not supported. Audio decoders · WMA is supported up to 10 Pro 5.1 channels, M2 profile. · WMA1, WMA lossless / Voice are not supported. · QCELP and AMR NB/WB are not supported. · Vorbis is supported for up to 5.1 channels. · Dolby Digital+ is supported for up to 5.1 channels. · The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec. - 103 - Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Component Digital channel (720p) Digital channel (1080i, 1080p) * Digital channel (3840 x 2160p @ 24/30 Hz) * Digital channel (3840 x 2160p @ 50/60 Hz) * Digital channel (4096 x 2160p) HDMI (720p) * HDMI (1080i, 1080p) * HDMI (3840 x 2160p) * HDMI (4096 x 2160p) USB (720p) USB (1080i/p @ 60 Hz) * USB (3840 x 2160p @ 24/30 Hz) * USB (3840 x 2160p @ 60 Hz) * USB (4096 x 2160p @ 24/30/60 Hz) Picture size 16:9 Standard, Custom, 4:3 16:9 Standard, Custom, 4:3 16:9 Standard, Custom, 4:3 16:9 Standard, Custom 16:9 Standard, Custom 16:9 Standard, Custom 16:9 Standard, Custom, 4:3 16:9 Standard, Custom, 4:3 16:9 Standard, Custom 16:9 Standard, Custom 16:9 Standard, Custom, 4:3 16:9 Standard, Custom, 4:3 16:9 Standard, Custom 16:9 Standard, Custom *: This input signal is supported by TU6/TU7 series, BET-H. The input ports for external devices may differ depending on the model and geographical area. Installing an anti-theft lock An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the lock slot on the back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy to carry and then thread it through the TV's lock slot. The lock is sold separately. The method of using an antitheft lock may differ for each model. Refer to the lock's user manual for more information. This function may not be supported depending on the model or geographical area. - 104 - Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. · Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU6/TU7 series, BET-H. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB 4:4:4 - YCbCr 4:4:4 - If Input Signal Plus is set to On Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit 10 bit RGB 4:4:4 O - YCbCr 4:4:4 O - YCbCr 4:2:2 - YCbCr 4:2:2 O O YCbCr 4:2:0 O YCbCr 4:2:0 O O - 105 - Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (TU6/TU7 series, BET-H), 1920 x 1080 at 60 Hz (The Frame, T5/N5/M4 series, BET-M, BET-B) and 1366 x 768 at 60 Hz (T4 series). Choosing a resolution not included in the tables can result in a blank screen or just the remote control sensor turning on. Refer to the user manual of your graphics card for compatible resolutions. The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off. IBM Resolution (Dots x lines) 720 x 400 Display format 70 Hz Horizontal frequency (KHz) 31.469 Vertical frequency (Hz) 70.087 Clock frequency (MHz) 28.322 Polarity (horizontal / vertical) - / + MAC Resolution (Dots x lines) 640 x 480 832 x 624 1152 x 870 Display format 67 Hz 75 Hz 75 Hz Horizontal frequency (KHz) 35.000 49.726 68.681 Vertical frequency (Hz) 66.667 74.551 75.062 Clock frequency (MHz) 30.240 57.284 100.000 Polarity (horizontal / vertical) - / - / - / - - 106 - VESA DMT Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1152 x 864 1280 x 720 1280 x 800 1280 x 1024 1280 x 1024 1366 x 768 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 60 Hz 72 Hz 75 Hz 60 Hz 72 Hz 75 Hz 60 Hz 70 Hz 75 Hz 75 Hz 60 Hz 60 Hz 60 Hz 75 Hz 60 Hz 60 Hz 60 Hz 60 Hz 60 Hz 31.469 37.861 37.500 37.879 48.077 46.875 48.363 56.476 60.023 67.500 45.000 49.702 63.981 79.976 47.700 55.935 60.000 65.290 67.500 59.940 72.809 75.000 60.317 72.188 75.000 60.004 70.069 75.029 75.000 60.000 59.810 60.020 75.025 60.000 59.887 60.000 59.954 60.000 The resolution may not be supported depending on the model. Clock frequency (MHz) 25.175 31.500 31.500 40.000 50.000 49.500 65.000 75.000 78.750 108.000 74.250 83.500 108.000 135.000 85.500 106.500 108.000 146.250 148.500 Polarity (horizontal / vertical) - / - / - / + / + + / + + / + - / - / + / + + / + + / + - / + + / + + / + + / + - / + + / + - / + + / + - 107 - VESA CVT Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) 2560 x 1440 2560 x 1440 60 Hz 120 Hz 88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. CTA-861 Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) *1920 x 1080 *1920 x 1080 3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 *4096 x 2160 *4096 x 2160 *4096 x 2160 *4096 x 2160 100 Hz 120 Hz 30 Hz 60 Hz 100 Hz 120 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 100 Hz 120 Hz 112.500 135.000 67.500 135.000 225.000 270.000 54.000 56.250 67.500 112.500 135.000 225.000 270.000 100.000 120.003 30.000 60.000 100.000 120.000 24.000 25.000 30.000 50.000 60.000 100.000 120.000 *: The resolution may not be supported depending on the model. Clock frequency (MHz) 241.500 497.750 Polarity (horizontal / vertical) + / + / - Clock frequency (MHz) 297.000 297.000 297.000 594.000 1188.000 1188.000 297.000 297.000 297.000 594.000 594.000 1188.000 1188.000 Polarity (horizontal / vertical) + / + + / + - / - / + / + + / + + / + + / + + / + + / + + / + + / + + / + - 108 - Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format 720 (1440) x 576i 720 (1440) x 480i 720 x 576 720 x 480 1280 x 720 1280 x 720 1920 x 1080i 1920 x 1080i 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 *1920 x 1080 *1920 x 1080 1920 x 1080 3840 x 2160 3840 x 2160 3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 100 Hz 120 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 100 Hz 120 Hz Horizontal frequency (KHz) 15.625 15.734 31.250 31.469 37.500 45.000 28.125 33.750 27.000 28.125 33.750 56.250 112.500 135.000 67.500 54.000 56.250 67.500 112.500 135.000 225.000 270.000 Vertical frequency (Hz) 50.000 59.940 50.000 59.940 50.000 60.000 50.000 60.000 24.000 25.000 30.000 50.000 100.000 120.003 60.000 24.000 25.000 30.000 50.000 60.000 100.000 120.000 Clock frequency (MHz) 27.000 27.000 27.000 27.000 74.250 74.250 74.250 74.250 74.250 74.250 74.250 148.500 297.000 297.000 148.500 297.000 297.000 297.000 594.000 594.000 1188.000 1188.000 Polarity (horizontal / vertical) - / - / - / - / + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + - 109 - Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) 4096 x 2160 4096 x 2160 4096 x 2160 *4096 x 2160 *4096 x 2160 *4096 x 2160 *4096 x 2160 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 100 Hz 120 Hz 54.000 56.250 67.500 112.500 135.000 225.000 270.000 24.000 25.000 30.000 50.000 60.000 100.000 120.000 *: The resolution may not be supported depending on the model. VESA CVT Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) 2560 x 1440 2560 x 1440 60 Hz 120 Hz 88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. Clock frequency (MHz) 297.000 297.000 297.000 594.000 594.000 1188.000 1188.000 Polarity (horizontal / vertical) + / + + / + + / + + / + + / + + / + + / + Clock frequency (MHz) 241.500 497.750 Polarity (horizontal / vertical) + / + / - - 110 - Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth · You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. · Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). · Lip-sync errors may occur. · The TV and Bluetooth device may disconnect, depending on the distance between them. · A Bluetooth device may hum or malfunction: When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. When the device is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs. · If the problem persists, we recommend you use a wired connection. DIGITAL AUDIO OUT (OPTICAL) port HDMI (eARC) port HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 111 - Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: · TV-Y: Young children. · TV-Y7: Children 7 and over. · TV-G: General audience. · TV-PG: Parental guidance. · TV-14: Viewers 14 and over. · TV-MA: Mature audience. Categories on the top: · ALL: Lock all TV ratings. · FV: Fantasy violence. · V: Violence. · S: Sexual situations. · L: Adult language. · D: Sexually suggestive dialog. - 112 - Blocking movies based on their Motion Picture Association of America (MPAA) rating This rating system applies to all materials with supplied ratings in the U.S.A. From the MPAA: "The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children." Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. · G: General audience (no restrictions). · PG: Parental guidance suggested. · PG-13: Parents strongly cautioned. · R: Restricted. Children under 17 should be accompanied by an adult. · NC-17: No children under age 17. · X: Adults only. · NR: Not rated. Blocking programs based on their Canadian English Rating This rating system applies to all rated material viewed on English-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. · C: Programming intended for children under age 8. · C8+: Programming generally considered acceptable for children 8 years and over to watch on their own. · G: General programming, suitable for all audiences. · PG: Parental Guidance. · 14+: Programming containing themes or content that may not be suitable for viewers under the age of 14. · 18+: Adult programming. - 113 - Blocking programs based on their Canadian French Rating This rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. · G: General. · 8 ans+: Programming acceptable for children 8 years and over to watch on their own. · 13 ans+: Programming that may not be suitable for children under the age of 13. · 16 ans+: Programming not suitable for children under the age of 16. · 18 ans+: Programming restricted to adults. Blocking Programs based on their Downloadable U.S. Rating This rating system only applies to material originating from US DTV channels. Parental restriction information is automatically downloaded while you watch DTV channels. This download may take several seconds. If the information is unavailable from the broadcasting station, the Downloadable U.S. Rating menu is deactivated. Parental restriction levels differ with the broadcasting station. The default menu name and the Downloadable U.S. Rating name changes depending on the downloaded information. Even when the on-screen display is set to another language, the Downloadable U.S. Rating menu appears only in English. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. - 114 - Licenses & Other Information Check the licenses and other information and trademarks applied in your TV. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com). This license may not be supported depending on the model or geographical area. (USA only) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recycling or call, 1-800-SAMSUNG For battery recycling go to call2recycle.org or call 1-800-822-8837 - 115 - Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. Testing the picture Settings Support Device Care Self Diagnosis Picture Test Try Now Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults. The problem Try this! Flickering and Dimming If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. · Settings General Eco Solution Ambient Light Detection · Settings General Eco Solution Power Saving Mode · Settings General Eco Solution Motion Lighting · Settings Picture Expert Settings Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. · Settings Support Device Care Self Diagnosis Picture Test Component Connections and Screen Color If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. · Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors. For more information about how to connect an external device, run Connection Guide. · Source Connection Guide - 116 - The problem Screen Brightness Blurring, or Juddering Unwanted Powering Off Problems Powering On Unable to find a Channel Try this! If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first. · Settings Picture Expert Settings Contrast · Settings Picture Expert Settings Brightness · Settings Picture Expert Settings Sharpness · Settings Picture Expert Settings Color · Settings Picture Expert Settings Tint (G/R) If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. · Settings Picture Expert Settings Picture Clarity Settings If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. · Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. · Settings General Eco Solution Auto Power Off · Settings General System Manager Time Off Timer If you are having problems powering on your TV, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable box or satellite box, confirm that it is plugged in and turned on. If your TV is not connected to a cable box or satellite box, run Auto Program. · Settings Broadcasting Auto Program When using a broadcast receiver such as set-top box and IPTV, check the connection to the TV. · Source Connection Guide When the symptom persists, contact your service provider. - 117 - The problem The TV image does not look as good as it did in the store Try this! Store displays are tuned to a digital UHD channel or HD channel. Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. Be sure to use an HDMI cable to enjoy high quality videos. · Source Connection Guide Video Device HDMI To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions. For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals." Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor. The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels. The color is wrong or missing If you're using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. The color is poor or the picture is not bright enough Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. · Settings Picture Picture Mode · Settings Picture Expert Settings Brightness · Settings Picture Expert Settings Sharpness · Settings Picture Expert Settings Color See if Power Saving Mode has been enabled. · Settings General Eco Solution Power Saving Mode Try resetting the picture. · Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size Settings to 16:9 Standard. · Settings Picture Picture Size Settings 16:9 Standard - 118 - The problem The picture is black and white Try this! Use a composite cable when you connect AV equipment to the TV. If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port. The COMPONENT IN port may not be supported depending on the model or geographical area. The picture won't display in full screen The Caption function in the TV menu is deactivated Captions appear on the TV screen HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen. · Settings Picture Picture Size Settings Picture Size When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device. Turn off the Caption function in Caption Settings. · Settings General Accessibility Caption Settings Caption The HDR of the connected external device turns off Expand the reception range of the corresponding HDMI input signal in Input Signal Plus. · Settings General External Device Manager Input Signal Plus If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung's Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists, check the Signal Information or refer to the external device's user manual. - 119 - Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength. The problem Try this! How can I connect an audio device to the TV? The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. For more information about how to connect an audio device, run Connection Guide. · Source Connection Guide Audio Device There is no sound or the sound is too low at maximum volume. The picture is good but there is no sound. No sound is heard. Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Check the cable connection between an external device and the TV and then try cable connection again. Set Sound Output to TV Speaker. · Settings Sound Sound Output If you are using an external device, check the device's audio output option. For example, you may need to change your cable box's audio option to HDMI if the box connected to your TV is using an HDMI cable. To listen to computer sound, connect an external speaker to the computer's audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device's power cable. With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider. Check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. · Auto Settings Sound Expert Settings Digital Output Audio Format - 120 - The problem The speakers are making an odd sound. The sound is interrupted. Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. The TV audio is not being played through the AV receiver. The sound is not heard clearly. Try this! Run Sound Test. · Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. · Settings Support Device Care Self Diagnosis Signal Information The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. Turn off the Voice Guide function in Voice Guide Settings. · Settings General Accessibility Voice Guide Settings Guide Voice Check the A/V receiver's power supply and its settings. · When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV. · In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. Change to an appropriate sound mode. · Settings Sound Sound Mode This function may not be supported depending on the model. - 121 - The problem The volume of the external device cannot be adjusted. I want to turn off and on the TV and audio device at the same time. Try this! Check the cable connection between the TV and the external device. When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the Settings General External Device Manager Anynet+ (HDMI-CEC) is active on your TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model. When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 122 - Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem "Weak or No Signal" displayed in TV mode or cannot find channel. Try this! Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. · Source Sources When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. The TV is not receiving all channels. Confirm that the coaxial cable is securely connected to the TV. Run Reset or Auto Program. · Settings General Reset · Settings Broadcasting Auto Program The captions are not provided on a digital channel. I want to turn off the captions. When watching channels with the antenna cable connected, run Caption Settings. · Settings General Accessibility Caption Settings Some channels may not have caption data. When watching a channel on an external device such as set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider. Broadcasting is deactivated. Broadcasting is only available when Source is set to TV. Broadcasting cannot be accessed while you watch TV using a cable box or satellite box. - 123 - External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem The "Mode Not Supported" message appears. The video is OK but there is no audio. Try this! Adjust the output resolution of the external device to a resolution supported by the TV. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. To listen to the computer sound, connect external speakers to the audio output connection of the computer. I want to connect to a PC and mobile device via screen mirroring. To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. · Source Connection Guide PC Screen Sharing (Wireless) Confirm that the TV and your PC are connected to the same network. To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect. · Source Connection Guide Smartphone Screen Sharing (Smart View) If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect. No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. · Source Connection Guide Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. · Source Sources Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). · Source Connection Guide Video Device HDMI Troubleshooting When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. - 124 - The problem The PC screen does not appear or it flickers. Try this! When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode. When the set resolution is not matched, the screen may flicker. For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).' - 125 - Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Wireless network connection failed. Unable to connect to a wireless access point. Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point. Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required. If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point. Wired network connection failed. Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Auto IP configuration failed. Unable to connect to the network. Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on. Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds. Connected to a local network, but not to the Internet. 1. Check if the Internet LAN cable is connected to the access point's external LAN port. 2. Check the DNS setting in IP Settings. Settings General Network Network Status IP Settings Network setup is completed, but unable to connect to the Internet. If the problem persists, contact your Internet service provider. Wired networks are not supported by some models. - 126 - Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem What is Anynet+? Anynet+ does not work. Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off. Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. · Settings General External Device Manager Anynet+ (HDMI-CEC) Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on. I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Move the focus to the Anynet+ device at Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On. · Settings General External Device Manager Anynet+ (HDMI-CEC) I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. · Settings General External Device Manager Anynet+ (HDMI-CEC) When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 127 - The problem The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. The Anynet+ device won't play. The connected device is not displayed. Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen. Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen. You cannot use the play function when Reset is in progress. Check whether the device supports Anynet+. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. Check whether the HDMI cable is properly connected. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. · Settings General External Device Manager Anynet+ (HDMI-CEC) Scan for Anynet+ devices again. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again. Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The problem The remote control does not work. External devices cannot be operated with the TV remote control. Try this! The connection between the remote control and the TV may be lost. Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life. Check the cable connection between the TV and external devices. When the symptom persists, set it manually in Source Universal Remote Setup. - 128 - Apps When apps aren't working, these steps may help resolve the problem. The problem I launched an app, but it's in a different language. How can I change the language? Try this! Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider. The app does not work properly. Its image quality is poor. Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor. The services of your application are not provided by the TV but by the application service provider. Refer to the Help section on the application service provider's website. Media Files When files don't play, this may help resolve the problem. The problem Some files are interrupted during playback. Some files can't be played. Try this! This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." - 129 - Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. This function may not be supported depending on the model or geographical area. The problem The voice commands do not work well. Try this! Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant. · Bixby: Explore Now · Amazon Alexa: Settings Settings General Voice Amazon Alexa With Samsung Smart Remote, the following features are available except for voice recognition. There is no response even if the voice entry button is pressed. During voice recognition, the heavy load message appears and the function does not work. I want to see weather information of the desired area. Try pairing the remote control with the TV. Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. Say with the area name included. - 130 - Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem The TV is hot. The TV smells like plastic. The settings are lost after 5 minutes or every time the TV is turned off. The TV is tilted to the side. The stand is wobbly or crooked. PIP is not available. Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality. This smell is normal and will dissipate over time. If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes. Change Usage Mode to Home Mode. · Settings General System Manager Usage Mode Remove the base stand from the TV and reassemble it. Refer to the Quick Setup Guide and make sure that the stand is assembled correctly. PIP is available only when an external device is connected with an HDMI or Component cable. Note that the function is unavailable when Smart Hub is active. This function may not be supported depending on the model or geographical area. A POP (TV's internal banner ad) appears on the screen. Change Usage Mode to Home Mode. · Settings General System Manager Usage Mode The TV is making a popping noise. The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. - 131 - The problem The TV is making a humming noise. The software update over the Internet has failed. The TV narrates the screen events in voice-over. Try this! Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund. Check the network connection status. · Settings General Network Network Status If the TV is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version. To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: · Press and hold the (Volume) button on your Samsung Smart Remote. · Press the CC/VD button or press and hold the MUTE button on your standard remote control. · Settings General Accessibility Voice Guide Settings Voice Guide - 132 - Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions. · Picture Test · Sound Test · HDMI Troubleshooting · Signal Information · Smart Hub Connection Test · Reset Smart Hub The problem Cannot select Signal Information in Self Diagnosis. Try this! Verify that the current channel is a digital channel. Signal Information is only available for digital channels. · Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. · Settings Support Device Care Self Diagnosis Reset Smart Hub Reset picture Resets current picture settings to the default settings. · Settings Picture Expert Settings Reset Picture Reset sound Resets current sound settings to the default settings. · Settings Sound Expert Settings Reset Sound - 133 - Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Settings Support Remote Management Try Now After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off. This function requires an Internet connection. Finding the contact information for service Settings Support About This TV Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website. You can also view information by scanning the QR code of your TV. You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears. Requesting service Settings Support Device Care Request Support Try Now You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment. You must agree to the terms and conditions for the service request. This function may not be supported depending on the geographical area. This function requires an Internet connection. - 134 - FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables. When the TV screen does not display properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. Check the antenna and input cable connections. ANT IN ANT IN Check the antenna and input cable connections. - 135 - HDMI IN HDMI IN Check the antenna and HDMI cable connections. HDMI IN If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. - 136 - Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 137 - If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 138 - Picture Test OK When a message appears, select OK and follow the on-screen instructions to complete the test. When a message appears, select OK and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test. - 139 - If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select strength. Settings Support Device Care Self Diagnosis Signal Information to check the signal Support Device Care Support Select strength. Settings Support Device Care Self Diagnosis Signal Information to check the signal - 140 - Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 141 - The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor. - 142 - Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Connect Cable One Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect (OC) Box. Make sure that the One Connect cable is not pinched or bent sharply. - 143 - Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. - 144 - On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. HDMI IN One Connect Cable HDMI IN One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. HDMI IN Make sure that the external device is turned on. - 145 - Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. HDMI IN One Connect Cable HDMI IN One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. HDMI IN - 146 - Component Make sure that the cables between your TV and the external devices are properly connected. The COMPONENT IN port may not be supported depending on the model or geographical area. Also make sure that the correct source is selected on the Home Screen ( Source). HDMI IN HDMI IN HDMI IN If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 147 - The Picture is Distorted, or No Sound Comes Out of the Sound Bar No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. When the picture looks distorted, Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet. - 148 - HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback. Component Component If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV. The COMPONENT IN port may not be supported depending on the model or geographical area. - 149 - HDMI IN For better video quality, use an HDMI cable if your external device supports it. LAN HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of settop box. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. - 150 - If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. One Connect Cable One Connect Cable If the problem persists, and if your TV uses the One Connect Cable, disconnect and reconnect the One Connect Cable to the TV and the One Connect (OC) Box. Ensure that the One Connect Cable is not pinched or bent sharply. HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 151 - HDMI (eARC) HDMI HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 152 - Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. No Access Network If your TV is not connected to the internet, check the network and the status of your access point. On the remote control, press the button and move to Settings using the directional button. - 153 - Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network General Reset Network If the network isn't connected, a network reset may be required. - 154 - Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot. - 155 - Settings If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. Network Status IP Settings If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. - 156 - IP Settings DNS Setting Enter manually Select DNS Setting Enter manually. IP Settings DNS Server Select DNS Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now - 157 - There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. If your TV does not produce any sound, press the Volume + button to increase the volume. If your TV is connected to an external device, check the volume of the external device. - 158 - Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Settings Sound Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Sound Sound Sound Output TV Speaker Settings Sound Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Settings Sound - 159 - Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button. - 160 - Go to Settings Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. - 161 - Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal - 162 - Support Device Care Support If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Update now If the same problem continues, a software update or factory reset may be required. - 163 - Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now - 164 - The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. Verify that the infrared remote control signal is being transmitted and received. Make sure the remote control sensor on the TV is blinking. - 165 - Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 166 - If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. - 167 - The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 168 - If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 169 - Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV software The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. Settings If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Settings using the directional button. Support Software Update Support To enable automatic updates, select Settings Support Software Update Auto Update. - 170 - Settings No Access Network If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 171 - Support Support About This TV Select Settings Support About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 172 - Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. - 173 - Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 174 - Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV turns on, select Settings Support About This TV and check the new firmware version. Support Support About This TV After your TV turns on, select Settings Support About This TV and check the new firmware version. - 175 - About This TV Model code: Software version: After your TV turns on, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now - 176 - Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. Using the Accessibility Menu View how to use the Accessibility functions and descriptions on their functions. This function may not be supported depending on the model or geographical area. Running the Accessibility Shortcuts menu You can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Video Description, Caption, High Contrast, Enlarge, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Slow Button Repeat, Accessibility Settings, and you can move to the Learn TV Remote and Learn Menu Screen pages. · Samsung Smart Remote On the Samsung Smart Remote, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to open the Accessibility Shortcuts menu. Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for Accessibility Shortcuts is enabled. · Remote control Press the CC/VD button or press and hold the MUTE button to open the Accessibility Shortcuts menu. Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled. - 177 - Running the Accessibility menu functions using the General menu Settings General Accessibility You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to change the speed of Voice Guide. The TV will not verbalize this menu unless Voice Guide is already turned on. 1. Press the button. 2. Press the left directional button until you reach Settings. 3. Press the Select button to open the TV's Settings menu. 4. Press the down directional button to reach General, and then press the Select button to open this menu. 5. Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this menu. 6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button. 7. A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume. 8. Select the menu using the directional buttons, and then press the Select button. Running the Accessibility menu functions using Bixby This function is supported only in The Frame. To use Bixby, the TV must be set up and tuned and must be connected to the Internet. You can connect the TV to the Internet during the initial setup or do it later through the settings menu. There are many commands you can say to control the TV. These can be used together with Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button. The TV will confirm the command. For example you can: · Turn Voice Guide on Press the button on the Samsung Smart Remote, and then say "Voice Guide on." · Turn Video Description on Press the button on the Samsung Smart Remote, and then say "Video Description on." · Turn High Contrast on Press the button on the Samsung Smart Remote, and then say "High Contrast on." - 178 - Learning about the Accessibility menu functions · Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services. Move to Voice Guide and press the Select button to enable/disable the feature. · Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. · High Contrast To display all menus with an opaque black background and a white font, providing maximum contrast. If High Contrast is on, some Accessibility menus are not available. · Enlarge You can enlarge important elements on the menu such as the names of programs. · Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does. This teaching mode helps you to learn the location and operation of the buttons on the remote without affecting normal TV operation. Press the RETURN button twice to exit Learn TV Remote. - 179 - · Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. · Caption Settings You can view the caption in programs that provide broadcast captions. When watching a channel on an external device such as set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider. Separate Closed Caption You can see the caption separated from the broadcast image. The captions from the broadcaster are classified into *open caption and *closed caption. Two types of captions can overlap when both are used. *open caption: Included in content. You cannot turn on or off its display. *closed caption: You can turn on or off its display. At this time, you can use this function to separate the caption from the broadcast image, which allows you to see the closed caption without interruption. · On: Displays the screen with a separate caption area. Video area Caption area Turn down the volume · Off: Displays the caption on the screen. Turn down the volume - 180 - Caption Mode You can select a desired caption mode from the list. Digital Caption Options You can set the caption display details such as Size, Foreground Color, Background Color, Foreground Opacity, Background Opacity, and Position. The Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster. Using this function, the caption can be positioned on a desired location. It can be used by the hearing impaired for convenience. · Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their families to listen to the TV at comfortable sound levels. When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. This function may not be supported depending on the model. · Remote Button Repeat Settings You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. - 181 - Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are 3 ways to change the channel. Every time you change channels, the new channel details will be announced. The ways to change the channel are below. · Channel List ( Live TV Channel List) Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live TV, press the up directional button to move to the top row, press the directional button to move to Channel List, and then press the Select button. When Channel List is displayed, use the up or down directional buttons to move to the desired channel, and then press the Select button. · (Channel) button Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel. Press the up or down of CH button on the standard remote control to change the channel. · Number button Use the button on the Samsung Smart Remote to open the virtual numeric pad, enter a number, and then select Done. On the standard remote control, press the numeric buttons to enter a channel number. Changing volume · Samsung Smart Remote Use the (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the left one is the button. Push up or pull down the (Volume) button to change the volume. (Volume) · Standard remote control Press the VOL button up or down on the remote control to adjust the volume. - 182 - Using program information When watching TV, press the Select button to view program information which then appears at the top of the screen. Voice Guide will say program subtitles or audio descriptions if they are available. To view more detailed program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the program. Press the left or right directional button to see what you can watch next on the same channel. Press the up or down directional button to move to other channels and see which programs are currently being broadcast on them. Press RETURN to go back or close the program details. This function may not be supported depending on the geographical area. - 183 - Using the guide See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the GUIDE button on the remote control. Use the directional buttons to view the program information. On the Samsung Smart Remote, press the (Channel) button. Live TV Guide You can see the daily program schedules for each channel and program information in the Guide. You can select programs to schedule for viewing. This function may not be supported depending on the model or geographical area. The information in the Guide is for digital channels only. Analog channels are not supported. If the Clock is not set, the Guide is not provided. Set the Clock first. ( Time Clock) Settings General System Manager If you need to set the clock again, follow the steps below. 1. Press the button to open Smart Hub. 2. Press the left directional button to move to Settings. 3. Press the Select button to open the TV's Settings menu. 4. Use the up and down directional buttons to move to the General menu, and then press the Select button. 5. Use the up and down directional buttons to move to the System Manager menu, and then press the Select button. 6. Select the Time menu, and then press the Select button. 7. Select the Clock menu, and then press the Select button. 8. Select the Clock Mode menu, press the Select button, and then select Auto or Manual. If you select Manual, you can move to the Date or Time menu below to set the time or date. - 184 - When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel. You can also use the numeric button to enter a channel number and go to that channel directly. You can use the (Play) button to move to the program currently broadcasting. When you move the focus to a program, you will hear detailed information about the selected program. When you move the focus to a different channel, you will hear the channel name and number, and the program details. If you move to a different day, you will hear the day announced for the first program you reach on that day. The day is not repeated, so if you are not sure what the day is, you can move forwards and backwards 24 hours and then the day will be announced. To view a program on now In the Guide, move to the program currently broadcasting, and then press the Select button to go to live TV on the selected channel and program. Other options in the guide In the Guide, move to a broadcast scheduled program, and then press the Select button. A pop-up menu listing the functions below appears. Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item. Press the RETURN button to close the menu and go back to the Guide. For the program you are currently watching, press and hold the Select button. · Schedule Viewing You can schedule the viewing of a broadcast scheduled program. · Cancel Scheduled Viewing You can cancel your scheduled viewings. · View Details You can see the detailed information on the selected program. The information may differ with the broadcast signal. If the information is not provided with the program, nothing appears. Press the Select button on the View Details option. This will open the details pop-up window for that program which will display a synopsis. The details pop-up window contains detailed information and the OK option. After reading the detailed information, press the Select button on the remote control to close the pop-up window. - 185 - Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Clock). Settings General System Manager Time Setting up a schedule viewing You can set up a schedule viewing on two screens. · The Guide Screen On the Guide screen, select a program you would like to view, and then press and hold the Select button. Select Schedule Viewing on the pop-up menu that appears. · The Program Info Screen Press the Select button while watching the TV. The Program Info window appears. Select a broadcast scheduled program by using the left or right directional buttons, and then press the Select button. You can schedule a reminder to watch the program by selecting Schedule Viewing. Cancelling a scheduled viewing You have 2 ways to cancel a scheduled viewing. · Cancelling a scheduled viewing from the Guide In the Guide ( Live TV Guide), move to the program you want to cancel scheduled viewing, and then press the Select button. Move to Cancel Scheduled Viewing, and then press the Select button. When a pop-up message asking you to cancel the selected scheduled viewing appears, select Yes. The selected scheduled viewing is canceled and the screen returns to the Guide screen. · Cancelling a scheduled viewing from Smart Hub 1. Press the button to open Smart Hub, and then press the left or right directional button to move to Live TV. Press the up directional button to move to the top row, and then press the left or right directional button to move to Schedule Manager. 2. Press the Select button to open Schedule Manager. 3. Use the down directional button to move to the list of programs scheduled to view. 4. Use the right directional button to move to the Delete option, and then press the Select button to delete the selected item. This function may not be supported depending on the model or geographical area. - 186 - Using the Channel List See how to list the channels available on your TV. Live TV Channel List Using Channel List, you can change the channel or check programs on other digital channels while watching TV. Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live TV, press the up directional button to move to the top row, press the directional button to move to Channel List, and then press the Select button. This shows a list of the channels and the program currently on. The focus will be on the channel you are currently watching, showing channel name, channel number, and program title. Use the up and down directional buttons to move within the channel list (or use the CH) button to go up and down a page at a time). You can also use the numeric button to enter a channel number and go to that channel directly. Press the directional button in the Channel List to move to the Category List. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category List. The Category List contains All Channels, Favorites, Samsung TV Plus, and Air or Cable. Use the up and down directional buttons to move to a channel you want to view, and then press the Select button. · All Channels Displays the channels that have been automatically searched. These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable. See Air or Cable below. · Favorites Displays Favorites 1 to Favorites 5. Use the up and down directional buttons to move between the lists of favorites. Highlight the one you want, and then press the Select button. The channel list will now show only the channels in this list. · Air or Cable To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cableservice, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. · Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus. This function may not be supported depending on the model or geographical area. - 187 - Using Smart Hub Learn how to open Smart Hub to access apps, games, movies, and more. Smart Hub After pressing the button on your remote control, you can surf the web and download apps with Smart Hub. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the Internet. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Privacy by navigating to Settings Terms & Privacy. If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub). Press the button on your remote. This will bring up a display with 2 rows. Try moving the focus to Live TV or another item on the bottom row. The options on the top row change depending on the item selected in the bottom row. The buttons to the right of Live TV provide quick access to apps such as Netflix and Prime Video. Use the left and right directional buttons to move between a menu or apps on a row and the up and down directional buttons to move between rows. Press the Select button to access a menu or apps. When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV or Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, and others. - 188 - Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps. · Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. You can set e-Manual, Picture Mode, Sound Mode, Sound Output, Game Mode, Caption, Sleep Timer, Network, Color Tone, Picture Clarity, Digital Output Audio Format, Device Care, and All Settings. This function may not be supported depending on the model or geographical area. · Source You can select an external device connected to the TV. For more information, refer to "Switching between external devices connected to the TV." · Search A virtual keyboard appears on the screen, and you can search for channels, programs, titles of movies, or apps provided by the Smart Hub service. To use this feature, the TV must be connected to the Internet. This function may not be supported depending on the model. · Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the Internet. For more information, refer to "Using the Apps Service." - 189 - · Home This menu appears first when you press the Notification, or Privacy Choices. button. Then you can quickly access Samsung Account, Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device. If you move the focus to Notification, and then press the Select button, a notification window appears on the right containing the following functions: Delete All and Settings. Privacy Choices You can view and set the privacy policy for Smart Hub and various other services. · Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. To enjoy the content from these apps on your TV, they must be installed on the TV. When you watch some paid content, you may need to make a payment using their associated app. Some content may be restricted depending on your network conditions and your subscriptions to paid channels. Parental control is necessary when children use this service. Images may look blurry depending on the service provider's circumstances. This function may not be supported depending on the model or geographical area. · Art When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content. This function is supported only in The Frame. For more information, refer to the provided user manual. - 190 - Launching the e-Manual Open the user manual embedded in your TV. Press the button to open Smart Hub, press the left directional button to move to Settings, and then press the Select button. Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual. Settings Support Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row. Press the Select button to open the section you want to read. The e-Manual contains a section called "Learn TV Remote" in "Accessibility Guidance". This is particularly useful for people who cannot easily see the buttons on the control or who are not clear what each button does. When you are viewing this section of the e-Manual, pressing the buttons on the remote control will not affect the TV. Note that the "Accessibility Guidance" item is only available when Voice Guide ( Settings General Accessibility Voice Guide Settings Voice Guide) is enabled. - 191 - Using Bixby A guide to using Bixby to control your TV. This function is supported only in The Frame. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby. The existing functional specifications may be changed if Bixby is updated. This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) The supported language may differ depending on the geographical area. Running Bixby Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback on how it understands the command, and then performs the commanded task. If the TV does not understand the command, try again with more precise pronunciation. This function may not be supported depending on the model or geographical area. You can find a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen. - 192 -AH XSL Formatter V6.3 MR5 for Windows : 6.3.6.26216 (2016/10/17 11:37JST) Antenna House PDF Output Library 6.3.855 (Windows)