Hospitality Customers Success Stories
hospitality, guest services, hotel, guest experience, operational efficiency, 00287023-en
ALE International
customer-reference-hospitality-ebook-en ?utm medium=social&utm campaign=dysi&utm source=Twitter Hospitality customers
Success stories
eBook
Table of contents
Mobility and wireless access | Emirates Palace | Savoy Saccharum Hotel Resort & Spa | The Winery Hotel | Winn Hotel Group | Radisson Blu Doha | Mogador Hotels | Al Rayyan | Palladia Hotel | Astra Hotel Vevey
Connected guestrooms | The Dorchester Collection
Operational efficiency | Accor Hotels Pacific | Hotel Palacio Iván Tarín | Noorus Spa | Locanda Dell'Arte | The Tulip Inn | Escarpment Group
Optimized networks | Holiday Inn Mauritius | RIU Hotels and Resorts | White Swan Hotel | Souq Waqif Boutique Hotel
If hotels were living organisms, technology would be the nervous system. As an integral part of every aspect of the guest experience, technology can modernize guest services, increase operational agility, reduce unnecessary costs and provide hoteliers with guest intelligence.
This eBook presents a number of successful hospitality technology strategies chosen by some of our customers. Just as each guest experience is unique, so too are the technology strategies available to meet their demands. Some hotels focused on mobility and implemented high speed wireless access to deliver connected rooms.
Other hotels improved operational efficiency at the front desk, back office, in mobile teams and reservation centers. In each case, success was achieved with the network goal to deliver the promised guest experience and stay ahead of the game.
Learn more about the Alcatel-Lucent Enterprise Hospitality Solutions. Click here.
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: UNITED ARAB EMIRATES
SOLUTION: MOBILITY AND WIRELESS ACCESS
Emirates Palace
Innovates with the first mobile guest application in the Middle East
This five star palace that showcases the magnificence of Arabian culture, wanted to improve its mobile guest services by creating an innovative and efficient application that would offer all of the hotel services on guests' smartphones.
"In the Gulf region, Voice over IP services are mainly blocked. But with this application, we are providing the opportunity for guests to communicate within the hotel, and most importantly to communicate with their family members.
MEHMET AKDENIZ DIRECTOR OF IT & IV, EMIRATES PALACE
PRODUCT LIST
· Alcatel-Lucent Mobile Guest Softphone
· Alcatel-Lucent OpenTouch® Session Border Controller
· Alcatel-Lucent Enterprise Professional Services
The full
Customer
Solution
Customer
success story testimonial
video
reference
3
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: PORTUGAL
SOLUTION: MOBILITY AND WIRELESS ACCESS
Savoy Saccharum Hotel Resort and Spa
delivers a superior guest experience in Madeira
This outstanding four star hotel situated in the splendid Portuguese island of Madeira needed a unified, reliable and secure network that could support high performance wired and wireless internet for their guests and staff.
"We have created a stand-out guest experience, thanks to the Alcatel-Lucent Enterprise solution. Going forward, we will take advantage of the network's flexibility to expand hotel services over IP."
RICARDO NASCIMENTO HOTEL DIRECTOR
PRODUCT LIST
· Alcatel-Lucent OmniSwitch® 6860E
· Alcatel-Lucent OmniSwitch 6250 Stackable Fast Ethernet Switch
· Alcatel-Lucent OmniPCX® Enterprise Communication Server
The full
Customer
Solution
Customer
success story testimonial
video
reference
4
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: SWEDEN
SOLUTION: MOBILITY AND WIRELESS ACCESS
The Winery Hotel
launches end-to-end mobile guest experience
The Winery Hotel, a new hospitality project in Sweden, with 184 rooms and conference facilities, wanted to adopt a BYOD mobile guest application to enhance the winery and hotel guest experience.
"We offer all hotel services on mobile guest devices: guests can make calls, make reservations for dinner or guided wine tours and tasting. We launch special offers before guests arrive, and connect with them after their departure."
CAROLINE OSTMAN GENERAL MANAGER, THE WINERY HOTEL
PRODUCT LIST · Alcatel-Lucent Mobile Guest Softphone · Alcatel-Lucent Enterprise
Professional Services
The full
Customer
Solution
Customer
success story testimonial
video
reference
5
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: UNITED STATES
SOLUTION: MOBILITY AND WIRELESS ACCESS
Winn Hotel Group
implements the first mobile application for hotel services
Winn Hotel Group owns, runs and develops several different types of hotels. They decided to go mobile and needed an application to allow guests to access and call hotel services directly from their mobile devices.
"If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with."
ANDERS JUNGER CHIEF EXECUTIVE OFFICER, WINN HOTEL GROUP
PRODUCT LIST
· Alcatel-Lucent Mobile Guest Softphone
· Alcatel-Lucent Enterprise Professional Services
The full
Customer
Solution
Customer
success story testimonial
video
reference
6
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: QATAR
SOLUTION: MOBILITY AND WIRELESS ACCESS
Radisson Blu Hotels & Resorts
connects guests travelling in the heart of the thriving Doha metropolis
The most sophisticated and stylish hotel of the Radisson Blu chain needed one solution that would enable guest BYOD and employee mobility via high speed wireless access in all 583 rooms, suites, 10 meeting rooms and hotel spaces.
"We realized that there will always be ad hoc requirements, and it is good to know we have a solid platform in which we can always add applications to."
HUZEFA HUSSAIN IT MANAGER, RADISSON BLU HOTELS & RESORTS
PRODUCT LIST
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OmniSwitch 9700E Chassis LAN Switch
· Alcatel-Lucent OmniAccess® 6000
· Alcatel-Lucent OmniTouch® 8118 WLAN Handset
· Alcatel-Lucent IP Touch® 4018, 4028, 4068
The full
Customer
Solution
Customer
success story testimonial
video
reference
7
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: MOROCCO
SOLUTION: MOBILITY AND WIRELESS ACCESS
Mogador Hotels
combine pure Arabic-Andalusian style with innovative amenities
The Mogador Hotel chain includes 11 hotels, ranging from the Appart Hotel category to the luxury five-star Palace. It needed to improve the collaboration between employees and offer optimum guest connectivity.
"We consider ALE as our partner, since the company has a thorough understanding of our business sector and knows how to anticipate our requirements by proposing a reliable and scalable offer."
KHAOULA ABDELLAOUI DIRECTOR OF FINANCE & ADMINISTRATION, MOGADOR HOTELS
PRODUCT LIST · Alcatel-Lucent OmniAccess AP93H
· Alcatel-Lucent OmniAccess 4005
· Alcatel-Lucent OmniSwitch 6250 Stackable Fast Ethernet Switch
· Alcatel-Lucent OmniSwitch 6850E Stackable Fast Ethernet Switch
· Alcatel-Lucent OmniPCX Enterprise Communication Server
The full
Customer
Solution
Customer
success story testimonial
video
reference
8
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: QATAR
SOLUTION: MOBILITY AND WIRELESS ACCESS
Al Rayyan's
luxurious five star hotels offer reliable Wi-Fi access everywhere
Al Rayyan Hospitality, Qatar's leading hospitality development and management company, needed a stable, reliable and costeffective solution for easier system management.
"ALE gives great support in Qatar, this is why we decided to go with Alcatel-Lucent Enterprise, to get something for our guests and our administration which is not just reliable but problem-free."
SAEED REHMAN CLUSTER IT MANAGER, AL RAYYAN HOSPITALITY
PRODUCT LIST
· Alcatel-Lucent OmniSwitch products
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OmniTouch 8082 My Instant Communicator Phones
The full
Customer
Solution
Customer
success story testimonial
video
reference
9
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: FRANCE
SOLUTION: MOBILITY AND WIRELESS ACCESS
Palladia Hotel
provides a flawless guest experience with seamless, efficient Wi-Fi
The Palladia Hotel is an independent four-star hotel with 90 rooms and suites, an amphitheatre, an auditorium, meeting rooms, a bar-lounge and a gourmet restaurant. They wanted to offer guests high-density Wi-Fi access with a new guest portal that could be fully integrated with the existing communications system.
"This was not an ordinary redesign project. We approached the migration of the Palladia Hotel Wi-Fi network as a business project. We needed to deploy in record time and support future needs without interrupting existing systems. The Alcatel-Lucent OmniAccess® Stellar Wi-Fi Access Points provided the fundamental advantage for choosing this solution."
JEAN-FRANÇOIS GRILHAULT DES FONTAINES OPERATIONS MANAGER, ECM NOMADE TECHNOLOGIE
PRODUCT LIST
· Alcatel-Lucent OmniAccess® Stellar 1251 Wireless Access Points
· Alcatel-Lucent OmniSwitch® 6350 Gigabit Ethernet LAN Switch
The full
Customer
Solution
Customer
success story testimonial
video
reference
10
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: SWITZERLAND
SOLUTION: MOBILITY AND WIRELESS ACCESS
Astra Hotel Vevey
enhances first-class guest experience with first-class connectivity
Located in Vevey on the shores of Lake Geneva, the Astra Hotel provides warm hospitality and a "home away from home for travelers and business guests alike. As part of its ongoing efforts to continuously enhance the guest experience, the hotel needed to replace its legacy guest Wi-Fi service with a future-proof, high speed solution. Together, Alcatel-Lucent Enterprise and swisspro Solutions deliver modern, reliable guest Wi-Fi using Alcatel-Lucent OmniAccess® Stellar Access Points.
"Today's guests are increasingly connected and expect access to fast, reliable connectivity wherever they go. To continue providing a world-class level of service, we needed to replace our existing Wi-Fi service to provide a modern, high quality offering to guests."
CHRISTOPHE MING GENERAL MANAGER, ASTRA HOTEL
PRODUCT LIST
· Alcatel-Lucent OmniAccess® Stellar Wireless Access Points
The full
Customer
Solution
Customer
success story testimonial
video
reference
11
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: US AND UK
SOLUTION: CONNECTED GUESTROOMS
The Dorchester Collection
upgrades their communications system, redefining their guestroom experience
The Dorchester Collection's luxury five-star hotels redefine their guest experience by offering advanced bedroom control and improved emergency response time.
"Alcatel-Lucent enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset."
MARK CAMPBELL CHIEF INFORMATION OFFICER, THE DORCHESTER COLLECTION
PRODUCT LIST
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OmniVista 8770 Network Management System
· Alcatel-Lucent Emergency Notification Server
· Alcatel-Lucent OmniTouch 8450 Fax Software, IP Touch 4068
· Alcatel-Lucent OmniPCX Record Suite
· Alcatel-Lucent OmniTouch 8082 My Instant Communicator Phone
· Alcatel-Lucent Professional Services
The full
Park Lane
Beverly Hills/Bel Air Hotel Solution
45 Park Lane
success story customer testimonial Customer testimonial
video
customer reference
12
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: AUSTRALIA
SOLUTION: OPERATIONAL EFFICIENCY
Accor Hotels Pacific
unveils new cloud and occupancy-based solution
Accor Hotels Pacific is the largest hotel chain in the region. For its new hotel opening they required a cloud solution with hospitality-adapted licensing, featuring total mobility and a seamless wireless experience.
"Alcatel-Lucent Enterprise came up with a fantastic offer and a licensing model that suited us all: it was a win-win."
PAUL SMITH INFORMATION AND GUEST TECHNOLOGY DIRECTOR, ACCOR HOTELS PACIFIC
PRODUCT LIST
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OpenTouch Enterprise Cloud
The full
Customer
Solution
Customer
success story testimonial
video
reference
13
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: SPAIN
SOLUTION: OPERATIONAL EFFICIENCY
Hotel Palacio de Iván Tarín
perfectly combines tradition and innovative services
The 17th-century Spanish house needed to improve call resolution, as well as guest and employee connectivity over the entire hotel, backed by high wireless intrusion protection.
"The staff using the system is seeing an essential difference with connection speed and customers enjoy the quality of the video-conference system."
JOSÉ MARIA CHURRUCA HOTEL MANAGER, PALACIO DE IVÁN TARÍN
PRODUCT LIST
· Alcatel-Lucent OmniPCX Office Rich Communication Edition
The full
Customer
Solution
Customer
success story testimonial
video
reference
14
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: ESTONIA
SOLUTION: OPERATIONAL EFFICIENCY
Noorus Spa
combines famous comfort with pure customer service
Newly built in 2014, the Noorus Spa Hotel is located on the gorgeous Estonian seashore. It's main objective was to have a modern operating management system which improves hotel tasks.
"This voice transmission system meets our requirements and allows us to provide highly efficient services to our customers."
POLINA NADELYUEVA, PROJECT MANAGER, NOORUS SPA HOTEL
PRODUCT LIST · Alcatel-Lucent OmniPCX
Enterprise Communication · Alcatel-Lucent 4039 Digital Phone · Alcatel-Lucent 4019 Digital Phones
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
The full
Customer
Solution
Customer
success story testimonial
video
reference
15
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: ITALY
SOLUTION: OPERATIONAL EFFICIENCY
Locanda dell'Arte
connects travelers anywhere
Locanda dell'Arte, a lovely four-star Italian hotel with 30 suites and a spa, wanted to install wireless Internet access in each room and throughout the property to meet the evolving needs of its guests.
"Thanks to the Alcatel-Lucent Enterprise solutions, Locanda dell'Arte adopted a unique telephone system to meet all our communication requirements."
MARIA PALUMBO OWNER, LOCANDA DELL'ARTE
PRODUCT LIST · Alcatel-Lucent OmniPCX Office
Rich Communication Edition · Alcatel-Lucent OmniAccess AP103 · Alcatel-Lucent OmniAccess AP93
The full
Customer
Solution
Customer
success story testimonial video
reference
16
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: ITALY
SOLUTION: OPERATIONAL EFFICIENCY
The Tulip Inn Padova
completely renews its telecommunications infrastructure
This three-star hotel offering quiet and affordable accommodation in Padua, wanted to renew its telecommunications infrastructure to provide better customer service and facilitate employees productivity.
"The ALE Hospitality solution proposed by Eti System, during the hotel communication infrastructure renewal, improved the general user services and our infrastructure."
NADIR SARIKURT GENERAL DIRECTOR, TULIP INN PADOVA
PRODUCT LIST
· Alcatel-Lucent OmniPCX Office Rich Communication Edition
· Alcatel-Lucent 8028 Premium Deskphone
· Alcatel-Lucent OpenTouch Conversation® for iPhone, Android and Window Phone (SMB)
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
The full
Customer
Solution
Customer
success story testimonial
video
reference
17
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: AUSTRALIA
SOLUTION: OPERATIONAL EFFICIENCY
Escarpment Group
achieves consistent communication across its hotels
The Escarpment Group showcases a unique collection of luxurious escapes. They wanted to install a central reservation system that could handle bookings for all properties from a single front desk.
"We have incorporated SIP for all properties with different redundancy options so that we have a robust system that can handle different outage occurrences. We have call center software for our central reservation system which has helped us capture more business and improved customer service."
RICARDO NASCIMENTO HOTEL DIRECTOR
PRODUCT LIST
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OmniVista® 8770 Network Management System
· Alcatel-Lucent Premium Deskphones
The full
Customer
Solution Customer
success story testimonial
video
reference
18
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: AFRICA
SOLUTION: OPTIMIZED NETWORKS
Holiday Inn Mauritius
offers multi-device connectivity for their contemporary travelers to enjoy
Opened in December 2013 at the Mauritius International Airport, the Holiday Inn hotel needed to introduce an innovative and intuitive management system to improve employee productivity and reduce expenses.
"The seamless integration of all services under one entity makes it easy to manage and also ensures perfect integration of all systems."
PATRICE BINET-DÉCAMPS PROJECT DEVELOPMENT EXECUTIVE, HOLIDAY INN MAURITIUS AIRPORT
PRODUCT LIST
· Alcatel-Lucent OmniPCX Enterprise Communication Server
· Alcatel-Lucent OmniSwitch 6400 Stackable Gigabit LAN Switch
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
The full
Customer
Solution
Customer
success story testimonial
video
reference
19
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: SPAIN
SOLUTION: OPTIMIZED NETWORKS
RIU Hotels and Resorts
implements ease of management of virtual environment
Originating from a small holiday firm in Mallorca, Riu Hotels and Resorts needed to optimize performance, accelerate access to data with the ultimate goal of improving the user experience.
"The reason we chose Alcatel-Lucent Enterprise for our data solution is because they came up with a comprehensive solution."
MANUEL RAMIREZ MARTINEZ CHIEF TECHNOLOGY OFFICER, RIU HOTELS & RESORTS
PRODUCT LIST
· Alcatel-Lucent OmniSwitch 10K Modular LAN Chassis (x2)
· Alcatel-Lucent OmniSwitch 6400 Stackable Gigabit LAN Switch
· Alcatel-Lucent OmniSwitch 6250 Stackable Fast Ethernet Switch
The full
Customer
Solution
Customer
success story testimonial
video
reference
20
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: CHINA
SOLUTION: OPTIMIZED NETWORKS
White Swan Hotel
in China embraces innovation after extensive renovation
Reopened in July 2015, the renowned five-star White Swan Hotel looked for a converged solution to offer new services such as mobility, multimedia and collaboration for improved efficiency and guest experiences.
"The hotel's network has improved tremendously. We consider AlcatelLucent Enterprise to be our primary choice for other similar projects."
ZHANG HAO PING PROJECT MANAGER, WHITE SWAN HOTEL
PRODUCT LIST
· Alcatel-Lucent OmniSwitch 9700E Chassis LAN Switch
· Alcatel-Lucent OmniSwitch 6850E Stackable LAN Switch
· Alcatel-Lucent OmniSwitch 6450 Stackable LAN Switch
· Alcatel-Lucent OmniVista 2500 Network Management System
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
The full
Customer
Solution
Customer
success story testimonial
video
reference
21
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
COUNTRY: QATAR
SOLUTION: OPTIMIZED NETWORKS
Souq Waqif Boutique Hotels
centralize voice and data network for strong connectivity
Souq Waqif Boutique Hotels, a collection of luxury boutique hotels based in Doha's most traditional market place needed a centralized and converged network to provide their guests with non-stop connectivity.
"I already knew that Alcatel-Lucent Enterprise products are much more reliable than the competition. They also know hospitality needs very well and have strong experience in this field."
KUMAR PROMOD, IT MANAGER, SOUQ WAQIF BOUTIQUE HOTELS
PRODUCT LIST · Alcatel-Lucent OmniSwitch 6250 · Alcatel-Lucent OmniSwitch 6450 · Alcatel-Lucent OmniSwitch 6900 · Alcatel-Lucent OmniSwitch 9800 · Alcatel-Lucent OmniPCX Enterprise
Communication Server · Alcatel-Lucent OmniAccess
Access Points
The full
Customer
Solution
Customer
success story testimonial
video
reference
22
Emirates Palace
Savoy Saccharum Hotel Resort
& Spa
The Winery Hotel
Winn Hotel Group
Radisson Blu Doha
Mogador Hotels
Al Rayyan
Palladia Hotel
Astra Hotel Vevey
The Dorchester Collection
Accor Hotels Pacific
Hotel Palacio de Iván Tarín
Noorus Spa
Locanda Dell'Arte
The Tulip Inn
Escarpment Group
Holiday Inn
Mauritius
RIU Hotels and
Resorts
White Swan Hotel
Souq Waqif Boutique Hotel
We are ALE. With global reach and local focus, we deliver purpose built networking and communications for
hospitality to drive immersive, real-time engagement. Everyday, we help you connect with your clients by delivering technology that works for your hotels, resorts and cruise lines.
https://www.al-enterprise.com/en/industries/hospitality
www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. © Copyright 2019 ALE International, ALE USA Inc. All rights reserved in all countries. MPR00287023-en (December 2019)
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