KoolMore RERFDSS-22C User Manual
Model: RERFDSS-22C
For any service-related issues, please contact us:
Phone Number: 718-576-6342
Email address: support@koolmore.com
Please read the Manual carefully before use. The Manual shall be kept in good custody for later reference.
Contents
- 1 Safety warnings
- 2 Proper use of the refrigerator
- 3 Structure and functions
- 4 Maintenance and care of the refrigerator
- 5 Trouble shooting
- 6 Door handle Installation
- 7 Installing the waterline
- 8 Koolmore limited warranty
1 Safety warnings
1.1 Warning
⚠️ Warning: risk of fire / flammable materials
This appliance is intended for use in household and similar applications such as staff kitchen areas in shops, offices and other working environments; farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments; catering and similar non-retail applications.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
The appliance has to be unplugged after use and before carrying out user maintenance on the appliance.
WARNING: Risk of fire / flammable materials.
WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
WARNING: Do not damage the refrigerant circuit.
WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
WARNING: Please abandon the refrigerator according to local regulators for it use flammable blowing gas and refrigerant.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Do not use extension cords or ungrounded (two prong) adapters.
DANGER: Risk of child entrapment. Before you throw away your old refrigerator or freezer:
- Take off the doors.
- Leave the shelves in place so that children may not easily climb inside.
The refrigerator must be disconnected from the source of electrical supply before attempting the installation of accessory.
Refrigerant and cyclopentane foaming material used for the refrigerator are flammable. Therefore, when the refrigerator is scrapped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.
Children should be supervised to ensure that they do not play with the appliance.
1.2 Meaning of safety warning symbols
Prohibition symbol: ? This is a prohibition symbol. Any incompliance with instructions marked with this symbol may result in damage to the product or endanger the personal safety of the user.
Warning symbol: ⚠️ This is a warning symbol. It is required to operate in strict observance of instructions marked with this symbol; or otherwise damage to the product or personal injury may be caused.
Note symbol: ? This is a cautioning symbol. Instructions marked with this symbol require special caution. Insufficient caution may result in slight or moderate injury, or damage to the product.
This manual contains lots of important safety information which shall be observed by the users.
1.3 Electricity related warnings
- Do not pull the power cord when pulling the power plug of the refrigerator. Please firmly grasp the plug and pull out it from the socket directly.
- To ensure safe use, do not damage the power cord or use the power cord when it is damaged or worn.
- Please use a dedicated power socket and the power socket shall not be shared with other electrical appliances. The power plug should be firmly contacted with the socket or else fires might be caused.
- Please ensure that the grounding electrode of the power socket is equipped with a reliable grounding line.
- ? Please turn off the valve of the leaking gas and then open the doors and windows in case of leakage of gas and other flammable gases. Do not unplug the refrigerator and other electrical appliances considering that spark may cause a fire.
- Do not use electrical appliances on the top of the appliance, unless they are of the type recommended by the manufacturer.
1.4 Warnings for using
- Do not arbitrarily disassemble or reconstruct the refrigerator, nor damage the refrigerant circuit; maintenance of the appliance must be conducted by a specialist.
- Damaged power cord must be replaced by the manufacturer, its maintenance department or related professionals in order to avoid danger.
- The gaps between refrigerator doors and between doors and refrigerator body are small, be noted not to put your hand in these areas to prevent from squeezing the finger. Please be gentle when close the refrigerator door to avoid falling articles.
- Do not pick foods or containers with wet hands in the freezing chamber when the refrigerator is running, especially metal containers in order to avoid frostbite.
- Do not allow any child to get into or climb the refrigerator; otherwise suffocation or falling injury of the child may be caused.
- Do not place heavy objects on the top of the refrigerator considering that objects may fall when close or open the door, and accidental injuries might be caused.
- Please pull out the plug in case of power failure or cleaning. Do not connect the refrigerator to power supply within five minutes to prevent damages to the compressor due to successive starts.
1.5 Warnings for placement of items
- Do not put flammable, explosive, volatile and highly corrosive items in the refrigerator to prevent damages to the product or fire accidents.
- Do not place flammable items near the refrigerator to avoid fires.
- The refrigerator is intended for household use, such as storage of foods; it shall not be used for other purposes, such as storage of blood, drugs or biological products, etc.
- Do not store beer, beverage or other fluid contained in bottles or enclosed containers in the freezing chamber of the refrigerator; or otherwise the bottles or enclosed containers may crack due to freezing to cause damages.
1.6 Warnings for energy
Warning for energy
- Refrigerating appliances might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when sited for an extended period of time below the cold end of the range of temperatures for which the refrigerating appliance is designed.
- The fact that effervescent drinks should not be stored in food freezer compartments or cabinets or in low-temperature compartments or cabinets, and that some products such as water ices should not be consumed too cold.
- The need to not exceed the storage time(s) recommended by the food manufacturers for any kind of food and particularly for commercially quick-frozen food in food-freezer and frozen-food storage compartments or cabinets.
- The precautions necessary to prevent an undue rise in the temperature of the frozen food while defrosting the refrigerating appliance, such as wrapping the frozen food in several layers of newspaper.
- The fact that a rise in temperature of the frozen food during manual defrosting, maintenance or cleaning could shorten the storage life.
- The necessity that, for doors or lids fitted with locks and keys, the keys be kept out of the reach of children and not in the vicinity of the refrigerating appliance, in order to prevent children from being locked inside.
1.7 Warnings for disposal
Refrigerant and cyclopentane foaming material used for the refrigerator are flammable. Therefore, when the refrigerator is scrapped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.
When the refrigerator is scrapped, disassemble the doors, and remove gasket of door and shelves; put the doors and shelves in a proper place, so as to prevent trapping of any child.
Correct Disposal of this product:
♻️ This marking indicates that this product should not be disposed with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.
2 Proper use of refrigerators
2.1 Levelling feet
1) Precautions before operation: Information in the Instruction Manual is only for reference. Before operation of accessories, it shall be ensured that the refrigerator is disconnected from power. Before adjusting the leveling feet, precautions shall be taken to prevent any personal injury.
2) Schematic diagram of the levelling feet: A diagram shows the bottom of the refrigerator with adjustable levelling feet. Arrows indicate rotation to raise or lower the feet. The overall refrigerator is shown with the bottom section highlighted.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
3) Adjusting procedures:
- Turn the feet clockwise to raise the refrigerator.
- Turn the feet counterclockwise to lower the refrigerator.
- Adjust the right and left feet based on the procedures above to a horizontal level.
2.2 Levelling door
1) Precautions before operation: Information in the operation is only for reference. Before operation of accessories, it shall be ensured that the refrigerator is disconnected from power. Before adjusting the door, precautions shall be taken to prevent any personal injury.
2) Schematic diagram of leveling the door: A diagram shows a side view of a refrigerator door hinge mechanism, including a hinge grommet, fastener-ring, and lower hinge. A list of tools to be provided by the user includes pliers (?). Another diagram shows a front view of a refrigerator where the doors are not level ("Not level").
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
1) Raise the lower door up to the level of the higher door.
2) Insert the supplied fastener-ring by using plier in the gap between the hinge-grommet and the lower hinge. The number of fasten-rings you will need to insert depends on the gap.
2.3 Changing the Light
Any replacement or maintenance of the LED lamps is intended to be made by the manufacturer, its service agent or similar qualified person.
2.4 Starting
A diagram shows the dimensions of the refrigerator: 905mm width, 1596mm height, 1002mm depth, and 628mm width for the freezer drawer section. There is also a small icon indicating a power connection.
- Before initial start, keep the refrigerator still for two hours before connecting it to power supply.
- Before putting any fresh or frozen foods, the refrigerator shall have run for 2-3 hours, or for above 4 hours in summer when the ambient temperature is high.
- Spare enough space for convenient opening of the doors and drawers or statement by the distributor.
2.5 Energy saving tips
- The appliance should be located in the coolest area of the room, away from heat producing appliances or heating ducts, and out of the direct sunlight.
- Let hot foods cool to room temperature before placing in the appliance. Overloading the appliance forces the compressor to run longer. Foods that freeze too slowly may lose quality, or spoil.
- Be sure to wrap foods properly, and wipe containers dry before placing them in the appliance. This cuts down on frost build-up inside the appliance.
- Appliance storage bin should not be lined with aluminum foil, wax paper, or paper toweling. Liners interfere with cold air circulation, making the appliance less efficient.
- Organize and label food to reduce door openings and extended searches. Remove as many items as needed at one time, and close the door as soon as possible.
2.6 Placement
- Before use, remove all packing materials, including bottom cushions, foam pads and tapes inside of the refrigerator; tear off the protective film on the doors and the refrigerator body.
- Keep away from heat and avoid direct sunlight. Do not place the freezer in moist or watery places to prevent rust or reduction of insulating effect.
- Do not spray or wash the refrigerator; do not put the refrigerator in moist places easy to be splashed with water so as not to affect the electrical insulation properties of the refrigerator.
- The refrigerator is placed in a well-ventilated indoor place; the ground shall be flat, and sturdy (rotate left or right to adjust the adjustable leg for levelling if unstable).
- The top space of the refrigerator shall be greater than 30cm, and the refrigerator should be placed against a wall with a free distance more than 10cm to facilitate heat dissipation.
⚠️ Precautions before installation: Before installation or adjusting of accessories, it shall be ensured that the refrigerator is disconnected from power. Precautions shall be taken to prevent fall of the handle from causing any personal injury.
3 Structure and functions
3.1 Key components
(Refrigerating chamber)
A diagram shows the interior of the refrigerator's refrigerating chamber and the freezer drawer section below. Labels include: LED lighting, Dairy Bin, Door tray, Crisper drawer, Big drawer, Control and display panel, Shelf, Upper freezer drawer, Lower freezer drawer.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
Refrigerator body
A diagram shows the lower section of the refrigerator, labeled: Ice storage bin, Upper freezer drawer, Lower freezer drawer.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
Refrigerating chamber
- The Refrigerating Chamber is suitable for storage of a variety of fruits, vegetables, beverages and other food consumed in the short term.
- Cooking foods shall not be put in the refrigerating chamber until cooled to room temperature.
- Foods are recommended to be sealed up before putting into the refrigerator.
- The glass shelves can be adjusted up or down for a reasonable amount of storage space and easy use.
Freezing chamber
- The low temperature freezing chamber may keep food fresh for a long time and it is mainly used to store frozen foods and making ice.
- The freezing chamber is suitable for storage of meat, fish, rice balls and other foods not to be consumed in short term.
- Chunks of meat are preferably to be divided into small pieces for easy access. Please be noted food shall be consumed within the shelf time.
Note: Storage of too much food during operation after the initial connection to power may adversely affect the freezing effect of the refrigerator. Foods stored shall not block the air outlet; or otherwise the freezing effect will also be adversely affected.
3.2 Functions
A diagram shows the refrigerator's control panel with numbered buttons and icons. The buttons are labeled:
- Ice-making button (ICE MAKER HOLD 3S ON/OFF)
- Super cool button (SUPER COOL FRIDGE)
- Temperature adjusting button of refrigerator rom (°C FRZ.)
- Temperature adjusting button of freezer room (°F FRZ.)
- Super freeze button (FREEZER SUPER FRZ)
- Lock/unlock button (LOCK/UNLOCK HOLD 3S ON/OFF)
2. Display
a) When the refrigerator is electrified, the display screen will totally display for 3 seconds, meanwhile the starting up bell rings, then the display screen enters the normal display of operation. (If power-on for first time, the default set temperature of the refrigerator room and the freezer room is 41°F / 0°F).
b) It will display the set temperature of both refrigerator and freezer rooms when there is no fault.
c) Under normal circumstances, the display light will go out after 30 seconds in lock state. Button operation on display panel would wake up the display screen; if the opening door action wakes up the display screen, the display light would go out immediately when the door is closed; when the "fault code visible" type of fault occurs, the display screen lights up, and will go out after 30 seconds.
3. Lock/Unlock
a) In the unlock state, press and hold the lock/unlock button for 3 seconds to enter the lock state, and the buzzer sound rings.
b) In the lock state, press and hold the lock button for 3 seconds to enter the unlock state and the buzzer sound rings.
c) It will enter the lock state if there is no opening door action or any buttons operation within 30 seconds.
d) The alarm sound can be stopped by pressing any one button in lock state, but all other button operations need to be performed in unlock state. If you operate in the lock state, an error beep will be given.
4. Refrigerator temperature setting
Click the temperature adjusting button of refrigerator room to change the set temperature of refrigerator room. Each time click the button, the set temperature will drop1°F. When the set temperature reaches the 34°F, click the button again, the set temperature will switch to 44°F. The temperature setting will take effect after the display panel is locked.
5. Freezer temperature setting
Click the temperature adjusting button of freezer room to change the set temperature of freezer room. Each time click the button, the set temperature will drop1°F. When the set temperature reaches the -7°F, click the button again, the set temperature will switch to 7°F. The temperature setting will take effect after the display panel is locked.
6. Mode setting
- Press the SUPER COOL button to start the super cool function. The refrigerator room is set at 34°F automatically, and the ? icon shines. When exit the super cool mode, the set temperature of refrigerator room will go back to the set temperature before super cool mode.
- Press the SUPER FRZ button to start the super freeze function. The freezer room is set at -7°F automatically, and the ? icon shines. When exit the super freeze mode, the set temperature of freezer room will go back to the set temperature before super freeze mode.
- Press the ICE MAKER button, the ice-making function could be switched between on/off. When the ? icon is on, it indicates that the ice-making function is activated.
7. Error code
When the following tips to appear on the display screen, it indicates a problem with the refrigerator. Although the refrigerator in the following fault case can still provide cool/freeze functions, but the user should contact maintenance personnel, ensure the normal use of refrigerator.
Error code | Error description |
---|---|
E1 | Temperature sensor failure of refrigerator room |
E2 | Temperature sensor failure of freezer room |
E5 | Defrost sensor error of freezer room |
E6 | Communication error |
E7 | Ambient temperature sensor error |
EH | Humidity sensor error |
Eo | Ice maker error |
4 Maintenance and care of the appliance
4.1 Overall cleaning
- Dusts behind the refrigerator and on the ground shall be timely cleaned to improve the cooling effect and energy saving. The interior of the refrigerator should be cleaned regularly to avoid odor. Soft towels or sponge dipped in water and non-corrosive neutral detergents are suggested for cleaning. The freezer of shall be finally cleaned with clean water and dry cloth. Open the door for natural drying before the power is turned on.
- Do not use hard brushes, clean steel balls, wire brushes, abrasives, such as toothpastes, organic solvents (such as alcohol, acetone, banana oil, etc.), boiling water, acid or alkaline items to clean refrigerator considering that this may damage the fridge surface and interior.
- Do not rinse with water so as not to affect the electrical insulation properties.
- ⚠️ Please unplug the refrigerator for defrost and cleaning.
4.2 Cleaning of door tray
A diagram shows how to squeeze and lift a refrigerator door tray to remove it.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
- According to the direction arrow in the figure below, use both hands to squeeze the tray, and push it upward, then you can take it out.
- After washing the tray having been taken out, you can adjust its installing height in accordance with your requirement.
4.3 Cleaning of shelf
A diagram illustrates the process of removing a cantilever shelf. It shows the shelf's fixed leg detaching from a slot on a supporting iron. Steps are numbered 1, 2, 3, indicating to hold the front edge, tilt inwards, uplift, and then take out horizontally.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
- Please dismantle the cantilever shelf according to the arrows shown as above:
- 1. Please hold the front edge of shelf, and tilt the shelf inwards until the lower end of fixed leg is separated from the slot of supporting iron.
- 2. Uplift the whole shelf until it can not rise anymore.
- 3. Take out the shelf horizontally.
During installation, put the upper end of the fixed leg into one of the upper slots on the supporting iron first and then put the lower end of the fixed leg into the third slot on the lower part of the supporting iron.
4.4 Cleaning of freezer lower drawer
A diagram shows the freezer drawer and its mechanism, indicating buttons on the sides that need to be pressed to release the drawer. Another diagram shows the interior of the freezer compartment where the drawer is located.
- Pull out the lower freezer drawer to the proper position.
- As shown in the Fig., press the buttons in both slots respectively (must press both sides at the same time), pull out the freezer drawer until it stops.
- Take out the lower drawer as directed by the arrows.
- After cleaning, put back the drawer to original position, then close the lower drawer, the button will lock the drawer automatically.
Note: Don't remove the lower freezer drawer if not necessary.
4.5 Defrosting
- The refrigerator is made based on the air-cooling principle and thus has automatic defrosting function. Frost formed due to change of season or temperature may also be manually removed by disconnection of the appliance from power supply or by wiping with a dry towel.
4.6 Out of operation
- Power failure: In case of power failure, even if it is in summer, foods inside the appliance can be kept for several hours; during the power failure, the times of door opening shall be reduced, and no more fresh food shall be put into the appliance.
- Long-time nonuse: The appliance shall be unplugged and then cleaned; then the doors are left open to prevent odor.
- Moving: Before the refrigerator is moved, take all objects inside out, fix the glass partitions, vegetable holder, freezing chamber drawers and etc. with tape, and tighten the levelling feet; close the doors and fix them with tape. During moving, the appliance shall not be laid upside down or horizontally, or be vibrated; the inclination during movement shall be no more than 45°.
The appliance shall run continuously once it is started. Generally, the operation of the appliance shall not be interrupted; otherwise the service life may be impaired.
5 Trouble shooting
You may try to solve the following simple problems by yourself. If they cannot be solved, please contact the after-sales department.
Problem | Possible Cause / Solution |
---|---|
Failed operation | Check whether the appliance is connected to power or whether the plug is in well contact. Check whether the voltage is too low. Check whether there is a power failure or partial circuits have tripped. |
Odor | Odorous foods shall be tightly wrapped. Check whether there is any rotten food. Clean the inside of the refrigerator. |
Long-time operation of the compressor | Long operation of the refrigerator is normal in summer when the ambient temperature is high. It is not recommended having too much food in the appliance at the same time. Food shall get cool before being put into the appliance. The doors are opened too frequently. |
Light fails to get lit | Check whether the refrigerator is connected to power supply and whether the illuminating light is damaged. |
Doors cannot be properly closed | The door is stuck by food packages. The refrigerator is tilted. |
Loud noise | Check whether the floor is level and whether the refrigerator is placed stably. Check whether accessories are placed at proper locations. |
Door seal fails to be tight | Remove foreign matters on the door seal. Heat the door seal and then cool it for restoration (or blow it with an electrical drier or use a hot towel for heating). |
Water pan overflows | There is too much food in the chamber or food stored contains too much water, resulting in heavy defrosting. The doors are not closed properly, resulting in frosting due to entry of air and increased water due to defrosting. |
Hot housing | Heat dissipation of the built-in condenser via the housing, which is normal. When housing becomes hot due to high ambient temperature and storage of too much food, it is recommended to provide sound ventilation to facilitate heat dissipation. |
Surface condensation | Condensation on the exterior surface and door seals of the refrigerator is normal when the ambient humidity is too high. Just wipe the condensate with a clean towel. |
Abnormal noise | Buzz: The compressor may produce buzzes during operation, and the buzzes are loud particularly upon start or stop. This is normal. Creak: Refrigerant flowing inside of the appliance may produce creak, which is normal. |
6 Door Handle Installation
Precautions shall be taken to prevent fall of the handle from causing any personal injury.
List of tools to be provided by the user: Cross screwdriver ?
A diagram shows the refrigerator door and the handle installation process. It indicates parts labeled: Bolt (1), Bolt hole (2), Handle screw (3), Screw hole cap (4). The diagram illustrates inserting a bolt through the door, attaching the handle, and securing it with a screw.
(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)
Explanatory notes:
- Bolt
- Bolt hole
- Handle screw
- Screw hole cap
Installation procedures:
- Take out bolt (1) from the accessory bag, then use a cross screwdriver to fix the bolt (1) into the bolt hole (2) of the refrigerator doors.
- Put the handle on the door through the bolt (1), and make sure the handle contacts the door surface closely.
- Fix the handle by rotating the handle screw (3) to the end, then shake the handle for verifying if it is already fixed tightly.
- Put the cap (4) on the handle screw hole to complete this installation.
7 Installing the Waterline
Installing the Water Line
Water line installation kits are available as an additional accessory from your dealer or at a local hardware store.
Connecting To The Water Supply Line
- First, shut off the main water supply line and turn the ice-maker off.
- Locate the nearest cold water supply valve.
- After connecting the water supply to the water valve, turn your main water supply back on and flush several gallons of water to clear the water supply line.
A diagram shows a cold water line connected via a pipe clamp to a shut-off valve, leading to a water line installation kit.
Connecting the Water Line to The Refrigerator
There are several items that you need to purchase to complete this connection. You will find these items sold as a kit at your local hardware store.
- First, water tubes (supplied) insert into corresponding hole of water connector (supplied).
- Second, water line installation kit (not included) inserts into another hole of water connector (supplied).
- Turn water valve on and check for any leakage.
A diagram shows water tubes (1) and a water line installation kit (2) being connected to a water connector (3).
Connecting the Water Line to A Drinkable Water Source
If your water line is NOT drinkable, please add an external water filter.
If you must repair or disassemble the water line, cut off the plastic tubing to make sure you get a snug, leak-free connection.
A diagram shows a water connector with water tubes attached, leading to the refrigerator.
8 Koolmore Limited Warranty
For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Koolmore Supply Inc will pay for Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major Appliance was purchased or that are the result of normal usage. At its sole discretion.
Koolmore Supply Inc may determine to replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit's warranty period.
YOU'RE SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a Koolmore designated service company. This limited warranty is valid only in the United States. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.
3 Year Compressor Warranty
In addition to the 1 year parts and labor warranty above, Koolmore Supply Inc warrants the compressor to be free of defects in material and workmanship for a period of 3 years from the date of delivery.
What this warranty does not cover
- Commercial, non-residential, multiple-family use inconsistent with published user, operator or installation instructions.
- Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).
- Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).
- Defects or damage caused by the use of non-genuine parts or accessories.
- Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by Koolmore.
- Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.
- Cosmetic damage including scratches, dents, chips, rust, peeling and other damage to the appliance finishes unless such damage results from defects in materials and workmanship and is reported to Koolmore within 30 days.
- Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.
- Food or medicine loss due to product failure.
- Pick-up or delivery. This product is intended for in-home repair.
- Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.
To schedule service, please call 718-576-6342 or email support@koolmore.com. Please have serial number and model number available when calling for service.