Rinnai ES Electric Fire Series

Important Information

This appliance shall be installed in accordance with:

• Manufacturer's installation instructions
• AS/NZS 3000 Electrical Standards

The appliance must be installed, commissioned, serviced, and removed by an authorised person.

The ES Series of electric fires are suitable for domestic applications only.

Warning: Improper installation, adjustment, alteration, service or maintenance can cause property damage, personal injury or loss of life.

For more information about buying, using, and servicing of Rinnai appliances call: 0800 RINNAI (0800 746 624).

Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150

Phone: (09) 257 3800
Email: info@rinnai.co.nz
Web: rinnai.co.nz
YouTube: youtube.com/rinnainz
Facebook: facebook.com/rinnainz

Warnings and Important Information

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

• The unit must not be used or operated if any part of the appliance is damaged
• Do not place articles on or against this appliance
• Do not use or store flammable materials near this appliance
• Do not spray aerosols in the vicinity of this appliance while it is in operation
• Do not modify this appliance
• Do not locate the fire immediately below a power socket outlet (potential fire hazard)

Electrical Safety

The ES fires come with a 1.6 m power cord and 3-pin plug, on the right hand side (looking at the unit). The plug must remain accessible after the appliance is installed. DO NOT use power boards, double adapters, or extension leads. The cord and plug must not be modified. If the cord or plug are damaged, it must be replaced by genuine Rinnai replacement parts.

The unit MUST NOT be located below an electric socket outlet.

The connection of the appliance to a permanent electrical supply (hard-wiring) and the installation of any other electrical wiring, power outlets, and switches must be performed by an authorised person, such as a licensed electrician. The electric isolation switch must be accessible after the appliance has been installed.

DO NOT connect the appliance to mains power until it has been installed in its final location and adjusted to the position it will be used in.

DO NOT handle any parts of the unit, including the plug and flexible cord, with wet or damp hands.

General Safety

• DO NOT place containers of any liquid on the unit
• DO NOT sit on the unit
• DO NOT place items of clothing, hand towels or similar over the appliance to dry
• DO NOT leave the appliance unattended whilst in operation
• DO NOT use this appliance in areas where the presence of flammable dust particles can cause an explosion

IMPORTANT: When operating, the surfaces of this appliance will get VERY HOT. DO NOT touch any part of the appliance while it is turned on.

Disposal guidelines

This appliance contains potentially hazardous materials. Do not dispose of this product as household waste.

Operation

The electric fire range can be operated in three ways:

1. Manual control
2. Remote control
3. Wi-Fi

Each time a button is pressed on the appliance or on the remote control an audible beep is emitted. To turn off this feature hold the preset button on the appliance for three seconds.

Control Buttons:

• Preset: Press repeatedly to cycle through the six preset modes.
• Heat: 1 press = cool blow, 2 presses = low heat setting, 3 presses = high heat setting, 4 presses = no heat or cool blow.
• Standby: Turns on the appliance with the last used settings without any heat. Places the appliance into standby mode with all features turned off.
• Wi-Fi On/Off: Press to turn the Wi-Fi on or off. An illuminated LED on the button indicates that Wi-Fi is turned on. Hold the button for three seconds to enter device paring mode.
• On/Off: Press to turn on power to the appliance. Button pushed in indicates power is on, button pushed out indicates power is off.

¹ The electric fire app is called the TUYA SMART APP. This is a third party App independent of Rinnai. For this APP to run, the home's internet router must be running on 2.4 GHz.

Remote Control

The remote control must be left in the same room as the appliance as it houses the thermostat that regulates heat output.

If the unit is on and no buttons are selected, the remote will default to showing the current room temperature (house icon) and any of the features that have been selected.

Remote Control Functions:

• Preset mode: Repeatedly press to cycle through the six preset fire modes (plus three user defined presets, if programmed).
• Standby: Turns on the appliance to the last used settings without any heat. Places the appliance into standby mode with all features turned off.
• Minus button (-): Use to navigate the different on-screen menus.
• Plus button (+): Use to navigate the different on-screen menus.
• Flame speed: Press once to enter the flame speed menu. Press the + or - buttons to adjust the flame speed. The flame speed is indicated on the screen by bars, one bar is the slowest setting, five bars the highest.
• Flame colour: Repeatedly press to cycle through the flame colour menu. Press the + or - buttons to increase or decrease the flame brightness, one bar is the lowest setting, five bars is the brightest setting.
• Fuel bed colour: Repeatedly press to cycle through the fuel bed colour menu. Press the + or - buttons to increase or decrease the fuel bed brightness, one bar is the lowest setting, five bars is the brightest setting.
• Timer mode: Repeatedly press to cycle through timer options. Select an amount of time for the appliance to operate, then to automatically turn off. Choose between 0.5, 1, 2, 3, 4, 5, 6, 7, 8, 9 hours.
• Eco mode: This mode will reduce the brightness of all lighting modes and limit the heat output to a low setting. To exit this mode, press the button a second time.
• Heater mode: Press to cycle through the heating options: 1 press = cool blow, 2 presses = low heat, 3 presses = high heat, 4 presses = no heat. While in heater mode, after selecting the low or high heat setting, press the - and + buttons to select the temperature you want the room to reach.
• Sound effect: Press the sound effect button: 1 press = Sound effect on, 2 press = Sound effect off. While in the sound effect menus, press the - and + buttons to increase and decrease the volume, one bar is the quietest setting.
• Ambient lighting (if accessory is fitted): Repeatedly press to turn on ambient lighting and cycle through the different colour options.

Fuel bed downlight: Repeatedly press to cycle through the fuel bed downlight colour menu. Press the + or - buttons to increase or decrease the fuel bed brightness, one bar is the lowest setting, five bars is the brightest setting.

Preset Fire Modes:

User defined - personalised settings: Choose the flame colour, the fuel bed colour, and the fuel bed downlight colour. Once you have selected your desired combination:

• Press and hold the Preset button for three seconds until the LCD displays Pr.7.
• Press - and + buttons to select a user defined number between 7-9.
• Press and hold the Preset button for three seconds to confirm the preset.

¹ plus brightness level

Note: If the room temperature is already higher than the temperature selected, the unit will not activate.

To switch between °C or °F, hold the - and + buttons for three seconds.

Open window detection is an innovative eco feature that detects a rapid drop in room temperature caused by an open window. The warning word 'OPn' will be displayed on the screen and the unit will be turned off. If the room temperature rises, or the remote control is operated manually, the unit will return to its normal working state.

Cleaning

IMPORTANT: Always disconnect the appliance from the power supply and allow to cool before cleaning.

Your appliance needs very little maintenance, however it should be regularly cleaned using a dry cloth. Do not use detergents, abrasive cleaners or furniture polish. To clean the glass, use a damp cloth and ensure any moisture is dried fully using a lint free cloth.

Ensure the unit vent is kept dust free by regularly (monthly or more frequently) vacuuming the vent area with a brush attachment. This will keep it working efficiently.

Troubleshooting

Electronic Safety Control (ESC)

The appliance is fitted with an Electronic Safety Control (ESC). This is a safety device which switches off the fire if the appliance overheats. If the unit stops operating but the flame effect continues, this indicates that the ESC is in operation. The ESC can only be reset after the appliance has cooled down and has been reset. Resetting the ESC is as follows:

1. Switch off the appliance (manual on/off switch) and wait for approximately 10-15 minutes.
2. Switch the power off at the wall.
3. Remove any obstruction to the fan unit outlet or fan blades etc.
4. Re-connect the power supply, and switch on the appliance, the ESC will be reset.
5. Ensure that the appliance is functioning correctly. If the ESC operates again, the appliance and wiring should be checked by an authorised electrician.

Use the information below to help determine if a service call is required. If you are unsure about the way your unit is operating, or if you have any other faults or problems, please refer to your installer or contact Rinnai (0800 746 624).

Ambient Light Kit

IMPORTANT: The kit must be installed on the appliance during the build. The LED kit is not a retrofit option as the connection for the kit is next to the mains connection, bottom right hand corner of the appliance, which will typically be inaccessible once the appliance is installed.

The LED kit is supplied as a 3 m LED strip with adhesive tape backing, a 2 m extension cable (not illuminated) and a 2-way splitter. The length of the kit, for some models, may be extended by joining another kit to the maximum length as shown below.

This appliance can only be used with the Rinnai LED lighting kit. Other LED kits must not be used as they can damage the appliance and invalidate the warranty.

The LED kit must only be used when connected directly to the appliance using the pre-fitted connecting adapter by the mains connection.

The LED kit must not be adapted to be operated independently of the appliance, such as modifying it to run on an independent 230 V supply.

Connection of the LED is usually completed when the appliance is installed into the purpose built base/enclosure. The appliance should then be fixed to the wall or framework, ready for the remainder of the installation.

The LED strip can be routed to its designated area, with care not to damage the strip or cable during this process. Damage can occur if the strip or cable is stretched or snagged. If the cable is damaged it will need to be completely replaced. Do not install a damaged kit as this will invalidate any warranty.

Check the LED light kit is working correctly with the controls on the remote before installing any wall linings.

Installation

Installation, servicing, repair, and removal shall be carried out only by authorised personnel.

Before starting

Unpack the appliance and components, and remove all transit packaging. Check for damage. DO NOT install any damaged items. If the mains power supply lead is damaged in any way, it MUST be replaced by a suitable equivalent approved by the manufacturer. Check all components have been supplied, refer below.

Read these instructions to get an overview of the steps required before starting the installation. Failure to follow these instructions could cause a malfunction of the appliance. This could result in serious injury and/or property damage.

The main box contains the appliance, two suction cups, and one magnet tool. Packaged with the appliance, behind the glass panel, are additional boxes each with a contents list printed on the outside of each box.

Component List:

Specification summary

Electric flame effect fires with realistic flame pattern, operated by remote control. Six models to choose from.

Suitable for indoor domestic applications only.

Features

• Realistic glowing fuel bed with burning embers
• Easy to install
• Three independently controlled lighting effects
• Six preset trilight themes
• Open door/window detection

Auxiliary electricity consumption

• At nominal heat output: 12.5 W
• At minimum heat output: 12 W
• Standby: 1.1 W

Dimensions

Unit dimensions only, these are NOT the enclosure/framing dimensions.

Appliance location

The main considerations when positioning the unit are:

• Ensuring all minimum clearance requirements as shown below are met
• Allowing sufficient access for ease of operation, servicing, and removal of the appliance.

Electrical

Ensure the 3-pin plug is accessible and connected to a dedicated 230 V, 50 Hz, 10 A earthed power point supplied from mains electricity. The unit must not be located below and electric socket outlet.

The connection of the appliance to a permanent electricity supply (hard-wiring) and the installation of any other electrical wiring, power outlets, and switches MUST be performed by a licensed electrician.

Wall cavity

Any wall cavities above the fire need to be blocked off to avoid heat loss and poor heating performance. If installing into an existing fireplace, chimney, or wall cavity, always block off space above and around the unit to prevent heat loss and drafts. Failure to do this may cause the appliance to cut out.

Clearances to combustibles

The minimum clearances shown MUST be maintained. This appliance must not be installed where curtains or other combustible materials could come into contact or in close proximity with it. In some cases curtains may need restraining.

If no mantel is installed, the clearance above the fire increases to 350 mm.

Diagram showing clearances: 0 mm side, 200 mm above, 0 mm below, 915 mm width.

Enclosure

The ES fires must be positioned within the enclosure on a level surface. The enclosure must be capable of supporting 1.5 times the weight of the unit.

If the appliance or any structure linked to the appliance is to be fitted to a wall with a timber frame construction, adequate wooden supporting members must be fitted using appropriate fixings. If this is not possible then steps must be taken to strengthen the wall before installation.

When creating a timber framework, a minimum thickness of 50 mm timber must be used.

IMPORTANT: When building the frame factor the wall lining thickness to enable the lining edge to be fitted against the lips of the fire. If creating a recessed installation, refer image on p.20, then non-combustible linings above the fire must be used.

Enclosure dimensions (mm)

These dimensions are a guide. ALWAYS measure the appliance on site before cutting the cavity.

Diagrams illustrating enclosure types: One-sided, Two-sided, Three-sided.

Cavity above fire

Any wall cavities above the fire needs to be blocked off to avoid heat loss and poor heating performance.

If installing into an existing fireplace, chimney, or wall cavity, always block off space above (approximately 40 mm above the firebox) and around the unit to prevent heat loss and drafts. Failing to do this may cause the appliance to cut out.

Glass removal - accessing the parts

To gain access to the various components required for installation follow the below steps to remove the glass panel on the front of the appliance.

Steps illustrated with diagrams: 1. Suction Cup x 2, 2. Magnet Tool x1, 3. Removing screws, 4. Removing glass panel.

Removing the wall mounting bracket

The wall mounting bracket is secured to the rear panel of the appliance. Remove the screws and the wall mounting bracket and put aside for later use.

Power cord

After inserting the power cord into the socket on the bottom right side of the appliance, secure in place using the power cord securing bracket and ST4*8 screws (found in box 1). If not secured the connection can become loose during installation which may present a sparking hazard.

• Ensure the power cord is not squashed, kinked, or in contact with hot or sharp appliances
• Do not route the power lead in front of the appliance

Diagrams showing wall mounting bracket and power cord connection.

Installation configurations

The appliance can be configured in three ways:

• Front (one glass panel)
• Corner (two glass panels)
• Three-sided (three glass panels)

Front facing

The appliance will arrive in a singled-side (front only) aspect with the metal side panels already fitted.

Two-sided (corner)

For a two-sided (corner) aspect, choose which side you want to feature a glass panel and remove the seven screws that secure the metal side panel to the appliance (refer two-sided a below). Carefully remove the panel and keep the screws in a safe place. Using the removed screws, take two top/bottom side glass edge trims and one side of the side glass edge trim and screw them to the appliance as shown below in two-sided b.

Three-sided

For a three-sided aspect, repeat the corner aspect procedure on the opposite side of the appliance.

Diagrams illustrating front facing, two-sided a, two-sided b, and three-sided configurations.

Installation fixing options

IMPORTANT: Rinnai does not accept any liability for any injuries or damages that may occur due to improper handling or installation. Ensure that the wall where the appliance is to be installed and any wall fixings used are sufficiently strong enough to hold the weight of the appliance. The appliance weight can be found printed on the packaging.

Plasterboard alone is not considered a structural material, do not rely solely on plasterboard fittings to support the weight of the appliance.

If the appliance or any structure linked to the appliance is to be fitted to a wall with a timber frame construction, adequate wooden supporting members must be fitted using appropriate fixings. If this is not possible then steps must be taken to strengthen the wall before installation.

Acoustic cushioning

To reduce vibrational noise during operation of the fire, apply self adhesive cushion foam tape around the edge of the back of the fire and on the underside.

Wall mounted

The appliance is supplied with a wall bracket which is secured to the rear of the appliance. Remove the bracket from the rear of the appliance, place the bracket in the desired position ensuring it is level, mark the fixing points and use appropriate fixings to secure to the wall.

Attach the bottom mounting brackets to the appliance using four ST4 screws. The appliance can then be lifted on to the wall bracket to enable the bottom bracket fixing points to be marked on the wall. Use suitable fixings to secure the bottom mounting brackets to the wall.

Shelf Mounted

The appliance can be fitted using the shelf support brackets. The brackets can be adjusted up or down to suit a range of shelf material thickness from 15-24mm. Once the correct thickness has been set, carefully place the unit onto the shelf.

Feature Wall

Ensure that the stud wall has a supporting header, the weight of the finished wall should not rest on the top of the appliance. The base of the stud work must be able to take the full weight of the appliance.

The four small mounting brackets can be fitted to the appliance as shown.

Diagrams illustrating wall mounted, shelf mounted, and feature wall installations.

Finishing

Magnetic side decorative panels

The appliance is supplied with two magnetic panels that can be fitted when installing in a two-sided, three-sided, or corner configuration. These panels are positioned against the side of the appliance, behind the side glass edge trim.

Log and ember arrangement

The logs can be arranged freely on the fire. For the best results it is recommended to position the logs across the fuel bed first; experiment with different angles and overlapping the logs so that some rest on each other.

When you are satisfied with the layout, carefully scatter the glass embers around all the logs. Ensure that all visible areas of the fuel bed, including underneath and behind the logs are covered.

Lastly, in a similar manner, carefully scatter the vermiculite granules over the glass embers ensuring good coverage. Vermiculite will add to the realistic appearance of the flame, it is designed to resemble glowing embers found in traditional wood burning fireplaces.

Diagrams showing log positioning, glass ember positioning, and vermiculite positioning.

Check appliance operation

Test the appliance using the remote to ensure all operational modes work as they should and that the fuel bed setup is perfect. If the appliance cannot be made to perform correctly please contact Rinnai.

Install wall linings

The framing for the fire enclosure should factor the thickness of any wall linings, which will enable the cladding edge to be fitted flush against the lips of the fire, refer image below.

With plasterboard and other cladding material this can be problematic and look untidy. There is a 25 mm trim option that can be fitted after the wall lining has been installed to ensure a smooth look finish, codes:

• ES750: R2640
• ES1000: R2641
• ES1300: R2642
• ES1500: R2643
• ES1800: R2644
• ES2200: R2645

Note: Trims cannot be installed if the installation has a hearth as the trim extends down below the fire.

Diagrams showing wall lining installed flush with lips and installation with a finishing trim.

Recessed installations

If the fire is to be recessed into a cavity with a return created, like that shown below, any material above the fire must be non-combustible material.

Diagram showing non-combustible wall lining above unit.

Wiring diagram

Diagram illustrating the wiring of the appliance, including components such as:

• REMOTE CONTROL ANTENNA
• WIFI BOARD
• MANUAL CONTROL SWITCHES
• HEATER INDICATION L.E.D. BOARD
• POWER SWITCH
• HEATER MOTOR
• THERMAL CUT-OUT SWITCH
• HEATER ELEMENT
• THERMAL LINK
• TRANSFORMER
• FLAME EFFECT MOTOR
• FUEL BED MOTOR
• CONNECTOR FOR AMBIENT LIGHT KIT
• FLAME EFFECT L.E.D.'S
• FUEL BED L.E.D.'S
• DOWN LIGHT L.E.D.'S
• POWER LEAD WITH 13A FUSE

Limited Warranty

Rinnai brings you peace of mind with a 5-year firebox warranty.

Rinnai Electric Fires warranty summary

All terms of the warranty, subject to the conditions below, are effective from the date of first purchase from an authorised Rinnai dealer and/or date of first installation, which can be found on the electrical compliance certificate left by the installer. Proof of purchase will be required at the time of any warranty claim. This warranty is only valid within the country of purchase. Any warranty claim must be made within a reasonable time of discovery of the potential fault or defect.

¹ The firebox is the metal outer casing that surrounds the fire. All other parts of the fire will be covered by a two year limited warranty.

General warranty terms

All Rinnai appliances meet or exceed the safety standards required by New Zealand Electricity (Safety) Regulations. The company is constantly improving its products and as such, specifications are subject to change or variation without notice.

For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of repair facilities and spare parts for the express warranty period recorded in the table above.

This warranty does not limit any consumer rights or guarantees that may apply under the Consumer Guarantees Act 1993. If the product is acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either express or implied by law) apart from those stated in the warranty will apply.

Warranty terms and conditions

1. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in accordance with the manufacturer's installation instructions, local regulations, and building codes by persons authorised to do so.
2. All appliances must be operated and maintained in accordance with the manufacturer's operating instructions.
3. Servicing / repair of the product is to be carried out by a qualified / licensed electrician.
4. The warranty applies only to the components supplied by Rinnai. It does not apply to components supplied by others, such as electrical switches, electrical cables, fuses, but is not limited to these.
5. Where a failed component is replaced under warranty, the balance of the original warranty will remain effective.
6. Rinnai reserves the right to transfer functional components from defective appliances if they are suitable.
7. Rinnai reserves the right to have installed product returned to the factory for inspection.
8. Where the Electric Fire is installed outside the metropolitan area or further than 40 km from an authorised repairer, travel costs shall be the owner's responsibility.

Warranty exclusions

The following exclusions may cause the warranty to become void and will result in a service charge and cost of parts (if required).

1. Accidental damage, defects or failure caused by acts of nature (fire, wind, lightning, flood, storm, hail storm fallout), vandalism, earthquake, war, civil unrest, pests, animals, insects, or entry of foreign objects or matter into the product such as dirt, debris or moisture.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of products that are not specified by Rinnai, and damage caused by installation of indoor fires outdoors.
4. Failure or damage caused by alterations, service or repair work carried out by unauthorised personnel.
5. Where it is found that there is no fault with the appliance and the issue is related to the installation or is due to the failure of electricity supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of building repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated and are established to be within normal operating parameters.
9. Variances in fireplace appearance, including flame picture, from Rinnai promotional images that are due to printing confines, and on-screen display variances.